So I moved into this apartment within the first month I seen roaches, contacted management about it and they didn’t the roaches were a high priority. If your thinking about moving here don’t do it, you will lose so much money . They have a person that sprays for the pest control every Tuesday but don’t depend on that seen 6 roaches that same day . Now I’m forced to break my lease because I can not sleep with roaches, it’s to the point when your walking down the hallways your bound to see one crawl by your feet, so if I could rate this negative stars I would, I’m willing to lose a couple points on my credit for my family not to stay in these nasty apartments .

I would give a -10 if I could! This complex has the worst management.. can never get a hold of them. God forbid have an emergency over the weekend because maintenance doesnt answer the calls either and only does it halfway as well. They cover up the repairs to look as if its fixed but it really isnt. The complex shuts off the water almost every other day but that has slowed down.. Had to unplug my microwave because they didnt fix it.. they removed the glass from it.. and said it was fixed.. My ac is leaking from the air filter and has been 90° inside my apartment for 4 days and maintenance or management will not return my calls.. My advice is to STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE! No one needs the headache!33 min after you respond, I try to call and I get a voicemail.

These are the least expensive 1 bedroom apartments in the area. Management was responsive. A perk is that you can go month to month after lease term (which gave me flexibility). Grass lawns arent my vibe but they took good care of them and fixed the parking lot and the sidewalks while I was living there. I really loved the huge live oaks.

The staff has always been helpful I enjoyed living here for the last 3 years. I hope whomever gets my apt will enjoy it there.

I have collected about 50 emails of this apartment complex turning off my water for maintenance in the past 6 months. No abatements. Id recommend any random south side slum over this unprofessional, scam of an apartment.

Dirty hallways and elevator with thrash and stains of food, very old style kitchen and bathroom. Bathroom tub with rust…

Thin walls and loud neighbors next door and upstairs all day and late into the night. Cant wait to leave.

When I first moved in almost a year ago, the place was a bit worse for wear. Roaches were a big issue but after a massive block wide bombing, the roaches have been much better. Huge issue with water but that also seems to be on the mend. There must have been a change within the inner office as well, because staff and maintenance workers have been a lot more pleasant and help. Overall, its a fair priced place to live and it looks like they are on the road to improvement.

Not so much rating the place, which is fine, but more rating the community. So far, really nice folks here. Just a good bunch of people. And really, an apartment is about having a roof over your head and being around people who arent terrible. At least IMO. Everyone has been great so far, the management has been reasonable. There are always going to be issues, but Im happy.

I have noticed a significant improvement at Casa Bella Apts. The property grounds are clean and well kept as are the buildings. There will always be issues with that many units (its a big property!). I applaud the dedicated staff that continues to strive to create a livable and safe environment for the residents. Good job!!

I love this place. and people that eorl. here. ?his t i want live here until. the day i die

I lived here for a year and a half and it was overall a great experience! The staff are really friendly and accommodating any issues Ive had Very Few! Were dealt with in a fair amount of time no issues with any neighbors.. only problem i had was the parking spaces are too small! And I had 2 incidents where my truck was hit by other residents. Causing damage to passenger side tail light and rear fender. And a different instance a dent into my tailgate. But otherwise great just pay your rent on time and all is good 👍

Went there today.after calling on the phone asking for 2 bed rooms apartments which they said are available on the phone. after I went to the office and those lazy women at the office said they need to (and took them forever)just to look up if there 2 beds rooms available.. They were saying I need another apointment just so they tell me if those rooms are available or not.. how could people like those have jobs.. Iam not going to move there only because I know those employees who work at the leasing office are very incompetent. what a waste of my time and gas was that visit.... added to the reply you.. posted.. First .. i asked for 2 bedrooms.. and you said will show one bedroom ( which never mentioed at all Iam looking for.. so that 1st lie.. 2nd) I asked specifically 3 times if you know how it take you and u avoided answering and even went and talked to contractor that came after me.. so me just storming is 2nd lie.. 3rd you never mentioned anything about being short staffed.. 3rd lie.. If you know you lie like that.. i would take vedio of the conversation and posted on google reviews

Yes i did live here for a year and it was constant harassment from the office and false fees and charges they tried sticking on me. Not worth it for the trashy floors appliances and counters, and general nastiness. Roaches everywhere, pool or workout room never open. Sprinklers make everything muddy. Gate hardly lets people in and youll wait on the road to get in.

Fast maintenance service, great place overall

The leasing office was very accommodating to me with the issues I had.

Ive been at this place for over 13 years. The managment and maintenance team they have working here now is the best since i first moved here. If there is ever a maintenance issue it gets handled professionally and in a timely manner. They are very good at keeping you updated with the repairs too. My A/c recently went out and instead of putting bandaids to temporarily fix it, they replaced the whole unit. Thank you!

Affordable apartments to live in great landscaping and pool areas a lot space for children to play with very fast maintenance crew overall a awesome place to live

Unfortunately, Google doesnt give me the opinion to put ZERO stars. The Lease Office Staff is a JOKE. Also the Apartments are infested with RATS!

Casa Bella has been home for almost 3 years now. I can officially say one of the best apartments I have lived in. Thank you to the office girls for always being so understanding!

The staff is good and very polite. The complex is clean and quiet. I reported some maintenance problems when I first got my apartment and was resolved promptly. I noticed no pest infestation. However, I requested pest treatment at the beginning of my stay. I had to follow up with the staff one-time only but generally the are very responsive.

Office staff and maintenance do such a great job.

1st day moving in and already there was something going on.. cops and helicopters. But other then that it’s good so far

Response from office personnel when there are problems, whether it be from a necessary repair or a problem with a neighbor, is prompt and attentive. They are concerned with your issues and work hard to deliver agreeable resolutions. The maintenance crew under the supervision of Francisco Alvarez and the office manager, Jessica Lopez, work efficiently in tandem to give a good experience for the tenant. The maintenance crew is courteous, knowledgeable, and quick. All of the office personnel are responsive and helpful. 5 stars to Casa Bella.And i would like to add - I see that some reviews say roach infested. That is just not true. Those are posts written in retribution by people that have been kicked out I am sure. Casa Bella has a policy that has free exterminating services every Tuesday upon request. I have lived here for 6 years and have seen maybe 3 roaches the entire time Ive lived here - and I am sure my indoor-outdoor cat had something to do with that. Lol. I have lived in other apt complexes in the same neighborhood and they have all had roaches. This complex does NOT.And no, there are no homeless sleeping in laundry rooms or living under stairs. The laundry rooms, for a number of years now, come equipped with a key given to the tenant only and is kept locked at all times. I have also never seen a homeless person sleeping under the stairs.There is a Security staff that walks the grounds evenings and a main locked entrance gate.After living here for 6 years, I would highly recommend any one to these apts.

For being such a large complex, the staff does an awesome job in responding to the needs and concerns of its tenants. Good job!!

I love it here, moving from Wash DC to Casa Bella in Tucson made me feel more at home. They are under new management, and Im seeing results to better the community. With a staff of females who are very helpfull NO MATTER the situation, GREAT JOB QUEENS! KEEP UP THE GOOD WORK!

Ive lived at Casa Bella Apts since October 2018.I have not seen one roach in 545. Jessica Lopez and her staff are very polite and understanding. I moved out in December 2019.Thank you Jessica and staff for the wonderful experience. I was never bothered by anyone, and my fellow tennants were great. Thank you Jessica and staff. Happy Holidays. If the house doesnt work out,.... Ill be back.

One of the ladies in the office is really helpful and nice. Unfortunately they are ridiculously hard to get a hold of 🙄 we were supposed to be moving in tomorrow but missed a call about the apartment. Called them back not 10 minutes later about four or five times and nobody answered.

DO NOT MOVE IN ESPECIALLY IF YOU HAVE A BUG PHOBIA.I cannot stress this enough, I have taken matters into my own hands. Ive wasted too much money to deal with the roach problem. And Im writing this so no one falls into the same trap that I did. At first when moving in the apartment was in ok conditions. Maintenance is pretty great about showing up and fixing things but I cannot get over this roach infestation. No matter how clean you keep the apartment or how you keep your food put up, it DOES NOT WORK. Roaches come crawling everywhere. Personally I cannot sleep comfortably or go to the bathroom in peace without thinking that I have to kill one. Ive dealt with druggies sleeping and smoking in my shed, and after management said theyd come change the locks, nothing. I had to personally go out and buy a pad lock for my damn shed which barely helped since you can tell that someone has attempted to pick it. Youll spend too much money trying to make this place livable. It is NOT worth it under ANY circumstances!

Stayed here in the spring of 2020, there is a terrible mold problem and the maintenance crew came out and painted right over the mold, very disgusting.the water would get shut off at least once every other week, pipes bursting around complex, this whole thing was a horrible experience to even live in such a place when your management staff dont even care about this situation going on in the apartments, I dont recommend anyone renting here, until they fixed these horrible problems.

Decent spot to live but i ask once a day to get my house fixed and not once have i seen a maintenance man do anything they take months to come fix your house but comes fast when its rent time

Very cheap apartments. Cheap in price and you get what you pay for. Improvements have been made to the grounds and the roach infestation seems to have been taken care of.

Desiree was outstanding in showing the community. She really convinced us to lease. Can’t wait to put in my application!

Office staff is friendly and knowledgeable. Maintenance is quick and grounds are very well kept.

Casa Bella is awesome. Organic. Nice trees like a park. Awesome people. Can be luxury homes. Best part is free maintenance (: . I actually would have loved if the ac was colder. My inside plants would appreciate that. If ac goes down to 45. But the ac doesnt cool under 70 degrees from what maintenance told me.Edit update. Maintenance fixed up the ac(: . It’s cold!

Worse apartments Ive lived in as far as roaches and poor management.... They lie about taking care of the roach problem..3/5/21 update theyve taken care of the roaches now they have a constant water problem that inconveniences you atleast once a week. Whoever the owner is must be cheap because instead of fixing the problem they patch it up which to me speaks volumes on how much they (owners) care about the tenants. The new management is great. But whoever the owner is.. Is trash. I cant wait to move next year.

Before move-in i was deluded by one of the office staff about the unit i had put in an application for. i was told that the unit would be ready and up to par. but upon move-in the unit was not clean or ready. and was not the actual unit. But since then the office staff have been more then warm and welcoming to address all issues and high priority maintenance issues right away within a day. The grounds of casa Bella are quite by 9-10. no loud neighbors. so i give Casa Bella Apartments 4 stars. since living a Casa Bella Apartments i have not had a problem with any pest or bedbugs like most have reviewed so Casa Bella is doing the best they can with that issue. keeping your unit clean and sanitized helps keep all the creatures away in my opinion anyway..i would recommend giving Casa Bella a try. its a great place to stay.

My husband and I signed up for a 3 month lease online because we would only be in Tucson for the summer for an internship. The website said it would only be charging us $35 for the application, and when we put our card information in it charged us $70. Come to find out the next day they no longer provided 3 month leases, and we have tried calling SEVERAL times to get our $70 back since they never even ran our credit (thats what the application fee pays for apparently) and dont even provide the lease we paid the fee to get. We have not been able to get a hold of anyone to ask about getting our money back, and we have pretty much given up on getting any kind of reimbursement. Now reading the reviews I am so glad we didnt end up signing a lease with them! They have not impressed us so far and we will NEVER be doing business with them again.

Casa bella has been home for 3 years this will be my last month at this property the manager Jessica lopez is where the problem begins she is rude and has no self control raising faulse accusations on me to get me evicted i feel terrible for the people that work under her the new assistant manager in the other hand is a helpful understanding young lady the apartment was not bad a few roaches here and there but if you are cleab you should have no problem i have contacted MEB management and i am currently waiting on a call back from Wendy im conclusion the property is awsome but the manager is what makes it an uncomfortable place to live

Literally the worst place to live..the apartments are literally falling apart and its crazy how maitnence fixes things.If they do come they take weeks and Its all done halfass and sloppy.the water shuts off every other day due to maitnence. We had a roach problem for soooo long. The gate is always broken and the ladies upfront cant even provide a code to open the gate.

The water is turned off nearly every day for repairs, the management team is unprofessional and rude and apathetic. I ALWAYS had to go straight to the management company in order to get things done because the apartments wouldnt take care of it. Additionally, they locked the apartment before I turned in keys and are attempting to charge me for all of the days following them locking the apartment.Dont live here!!!!

Mayra and Susana are wonderful and very helpful they made me feel very welcomed. I like it here its close to my work.

Great place to live! The manager and staff are super helpful and have really cleaned up the place!

Roaches all the time cant sleep in peace without thinking one is crawling on either of my sons mistake moving in these apartments. And from what Ive read the office management can careless they just want you to sign the lease pay up and move into what you move into. Dont know how much longer Ill put up with this Id understand if I was alone but I have 2 boys and its frustrating to always hear them tell me another roach is on the wall or the bathroom or kitchen wherever it may be. Im not paying any termination fee here for having too live in terribly living conditions as I read on another post Ill take an eviction to have a better place with my kids. And management if you read this dont act like youre going to do anything about it because you wont.

So reading over every one comments makes me laugh because I just moved in not to long ago and yes they are beautiful outside and in I have not once seen a ROACH and I have two kids who has not one seen one as well roaches come to house that are not cleaned or well taken care of so if u get them that has to be a personal problem I love these apartments I call because of a problem maitnance is there the next day office ladys are great pool seem to be open every day as well as laundry room as for homeless men sleeping I go to school and come home at 10pm and have not once seen that as well and if I did homeless people do as they please we can not be with them every step of the day so if theres one sleeping there Im sure the apartments did not ask them to as well as roaches Ive seen how some of these people live and its not pretty so yes Im sure they do have them.. So I be leave that we all have our own opinion and mines is these apartments are great

DO NOT MOVE HERE PLEASE. THIS PLACE IS INFESTED WITH GERMAN ROACHES. It’s $$ to get rid of if you move to a new place you’ll bring them with. I know people who had this problem. Find a better place.

Nice place to live. I love it. I havent had an issue with anything.

I went to check this place out while looking for an apartment... I was super disappointed with everything. When asked about the crime rate in the area they said it happens everywhere ie theres probably the occasional crackhead sleeping outside your door or trying to mug you. The place also smelled like pee? The price doesnt seem worth it AT ALL.If youre looking to live in the area try The Woods just east on Valencia. Much nicer and a way better, less shady area.

•Security sucks, might as well not be any.•People sleeping outside and doing drugs.•If you report any break ins they will just tell you it’s the season for that to happen, so tis the season. •Maintenance won’t come till about 3 months after.•So dirty when you move in, so many bugs•They tell you whatever you want to hear to get you out of the office•Drug paraphernalia all outside for kids to easily pick upHad a horrible time living there, couldn’t wait to get out of there. 10 out of 10 don’t recommend to anyone.

I went to view an apartment and as I walked up to the office, the maintenance man locked me out. As the lady in the office was opening the door he was laughing. After I walked in, he locked the door again. I don’t find it funny. She was nice but he was a total jerk(not the word of my choice) That is one reason I will not be renting, the reviews will be the other reason.

Excellent customer service, all the ladies are very friendly and nice. 👌🏻 Excellence place to live ❤️

I literally didnt even get through the leasing office door before they slammed it in my face. I know that guy saw me and my family walking up and he literally slammed the office door on us and locked it. When my husband knocked on the door to see why, that guy turned around super annoyed and very angrily told us they were having a meeting for the next 45 minutes. Like, okay but instead of slamming the door in our face he couldve stopped us and asked if we were there to see management THEEN told us about their meeting. Rude management and from all the other messed up reviews Im reading, Im convinced the good reviews are being made by paid people.

I have been here for about four months. The office staff is very friendly and actually know what theyre doing. The resident parties are lots of fun. I dont know what the guy underneath is talking about but when I needed repairs done in my apartment they were quick and done right the first time.

Me and my ex boyfriend lived here for less than a year. His Truck got stolen and since the front gate has a security camera, we went to the office to receive help. Of course the office was stalling, making me believe that they were involved. Also when me and my boyfriend were signing the lease, they assured me that it will only affect his credit and not mine since i wasnt 18 at the time and he was the only one paying the rent. Now my credit is horrible because of this apartment and I wasnt able to get a place of my own for me and my son, not to mention I told them before he got evicted that I was no longer residing in the apartment and they assured me again that i wouldnt be affected, of course they lied again. I already contacted my lawyer and I got a case already to sue this apartment.

Roach infested, horrible management, I paid my rent on December 3rd using THEIR checking system online. They tried telling me it was a bounced check when it clearly wasnt and they still charged me a $35 fee. In the month of December that is a huge hit. But they dont care. And they dont care about them roaches living up in your house either.

Half a star, I lived here one thing everyone should know is that there is a roach problem in the complex, READ ALL THE COMENTS BELOW, I asked the exterminator what can i use to kill the roaches, laugh and said we cant even kill them and we use the heavy stuff. hes like the complex even know that we cant control them, but whatever I still get paid... on my best day there if I didnt kill 15 roaches before I went to work it was a good day, roaches falling from hood fan microwave onto my sauce pan.. you make the call people, IT LOOKS NICE ON OUTSIDE BUT NASTY ON INSIDE..REMEMBER THIS EXTERMINATOR SAID WERE THIS COMPLEX SITS ITS INFESTED WITH ROACHES AND CANT NEVER GET RID OF THEM.

They have an infestation of not only roaches but bed bugs as well. Maintenance repairs are extremely slow or non existent.

Havent had a single issue since Ive moved in. The staff is always friendly and eager to help, and it is a quiet community.

Good management, horrible maitnece takes forever to get things done. Also a roach problem in my building been a constant battle just to keep em at bay theyve been a problem since I moved in.wont be renewing my lease

Terrible place cant wait to leave. Water is always broken (off due to maintenance, never any hot water, taken multiple cold showers), the gates are always open, there is still a huge bug problem. The girls on the office are more concerned about talking and gossiping then helping out residents. Not to mention the condition of the apartments, mediocre.

I really love it here the staff is very nice and friendly and eagar to help in anyway. When i go in the office there is always a smile on everyones face!

The staff is so sweet and always willing to go above and beyond.

Absolutely beautiful place to live at a reasonable price.

I have lived in Tucson for all of my 28 years. I have lived on all sides of town in different types of units. This is the only place Ive lived where I have been given bedbugs. Im not the type to write reviews, but if someone would have told me about the condition of this place, I would have never moved in. Not only is the apartment infested with bedbugs but there is also a huge roach infestation. It is loud and the police are always here but that sort of comes with the territory. My issue is with the bug infestation and the lack of control they have over it and the lack of action the complex chooses to take to fix it. Now, when my lease is up and I definitely move on to a new location, I will have to purchase all new furniture. Horrible place to live and definitely not worth the price.

Ive lived here for about a year, this place is awful I DO NOT RECOMMEND. Infested with cockroaches, they always have issues with water so they always have to turn it off, sometimes they dont even give you a notice letting you know. The staff is not helpful, they say they want to try and work with you to help you out, ha, thats a joke. So if youre late by a day, they charge $50, then $75, then $5 every day youre late. There are cops here ALL the time, literally the first day I moved in I had cops knocking on my door because our neighbors apartment got broken into. You can hear your neighbors from downstairs and next door all the time. The staff is not very friendly. Trying to find parking is terrible because its first come first serve. They say gated community well I wouldnt call it that since there is ALWAYS a problem with the gate, it either never opens or never closes. Its ridiculous, I would not recommend these apartments. The interior is also awful, the sinks are painted, they chip and get rusty, and leave rust stains, the counters are cheap and easily stained, if you spill anything on the kitchen counters, it stains, even if you clean it youll have to bleach them. When I moved in my counters were all scratched and beat up looking, the tub was dirty, this place is terrible, terrible, terrible. Im looking for a new place to live now.

Nice environment super professional staff price range on point.

Key card wouldn’t work on first night ..but other than that all is well.

Huge shoutout the the staff and especially Jessica for accommodating to my family’s needs. Any issues we’ve had have been addressed.EDIT:Lived here for 2 years now, and after a few months of posting my original review the level of professionalism and overall attentiveness of the staff went down the drain. Service orders weren’t being put in and at some point the leasing agent told me to download their app and submit them myself since it was happening so much. We’ve discovered black mold that maintenance had painted over prior to moving in. There are “emergency” water shut offs that happen at least once a week, sometimes with no notice. Many of their washers and dryers in the laundry room haven’t worked in months so you have to wait for working machines to free up. Maintenance does not clean up after themselves, especially in the parking lot. I feel sorry for anyone who used my previous review as a deciding factor to move here.

Well, today i went for an application for a two bedroom should i proceed cause 12months is long if its not worth it. But its an emergency. Please respond before i go tomorrow

This are the worst apartments ever i only lived there for about 10months and had roaches all.over i i couldnt even sleep confortable because they would crawl on me when i was laying down or even SLEEPING they theywere all over including the fridge, never did nothing about a it all they did was spray the apartment which made it worse. I do not recommend this apartments to no one especially with the NEW MANAGMENT the worst i just wish i could report you for the infestation you have

Im into my 4th month and its been all good. The staff is very friendly. I like that they have security at all times. Its a place to enjoy whether it be as a family or single.

I currently live here (unfortunately) and couldn’t even wait to write this until we move out in 3 months. The office is an absolute show no one knows what’s going on or what they’re talking about. We were charged wrongfully TWICE bc the woman had “baby brain” we were told. They fixed them only after multiple visits and complaints. Office is also closed whenever they feel like it, I work the exact hours they’re open for and if you work full time you’ll never get in except the weekend when theirs one person and a 30 min wait. Looking to move out in April (one month addition to our lease) the first woman told us it should be no problem and they would waive the fee since we’re giving 3 months notice and have been perfect tenants. NOPE. Doesn’t matter that they’ve screwed us multiple times and we pay on time monthly. We will be upcharged over $100+ for that one month. Bugs are horrific. Constantly spraying our apartment it’s borderline unlivable, falling out of ceiling light fixtures, in my water bottle straw was a personal favorite. We keep an immaculate home. Both apartments on either side are abandoned and there is no pest control in them so we suffer. Also concerned if we’ll ever see our deposit when we leave considering it was in bad shape when we moved in. Apartment next to us was a crack den and has been broken into since they’ve moved out. They’ve been cleaning it for over a month and when the doors open from the first floor you can smell rat feces. Melted straws and other things for drug use scattered all over, in children’s reach. I complained multiple times about people using drugs DIRECTLY in front of our door, and being a young woman I did not feel comfortable asking them to leave alone. The answer I received every time is “call the office” nah how about the police because it’s sickening. I bet that you read this and everything else before considering because I was better off living in a bedroom at my parents house. 0/10EDIT: Hello, since my calls and voicemails have been ignored this seems like my best bet! Last week a homeless person was sleeping in my stairwell, and security ignored my calls. We were also given a “notice” about having clothes hung up even though we never have ! About 10 minutes ago we attempted to call security again for a man who was FULLY SET UP with knives and pipes right in front of our door smoking crack! So whenever you’re ready, PLEASE CONTACT ME. Will just be calling the police here out because this is pathetic. Cannot WAIT to leave

Leasing staff Andrea Pena was honest, caring, and helpful living at other apartments Ive never received so much help and assistance when moving in with a set budget highly recommend with first timers and experienced

Whatever you do do not believe anything they say! Huge roach and mold problem. You go in to the office to let them know aboit mold you get “fix it with whatever you can than come tell us” the roaches will never go away I literally seen them crawling outta my walls i called pest control and bought so many cleaning supplies as a struggling 19 year old living alone it was hard let alone pregnant! I cleaned everyday and nothing did it i came home after work to roaches there is nothing you can do to get them out and the managment has no sympathy and i told them try living here you will be here where im standing. The only way you can get those roaches out of those apartmebt are if the whole place is tore to the ground and rebuilt. So this place was the worst and couldnt live here being pregnant i suggest the government please tear this place down! And i left this apartment i got my stuff and left and i let them know i aint paying the lease of 1,000 i spent that munch trying to get this stuff out be a manager if you cant dont run a place. Tear this place down and dont live here you will regret it and will tell me thank you for warning me! I would rather have an eviction on my record than live in that dump! If i took them to coirt they would blame the renters. Stop lying to residents. Im glad i left!

Dont trust this place they are eager to take your money and will wait forever to help you with something else. Also it is roach infested.

Infested with roaches. My baby could never crawl around the house. Could never even enjoy a family meal without seeing some. Couldn’t even have friends and family over because we were so embarrassed of all the roaches. Roaches would be in literally EVERYTHING. And no it wasn’t because my apartment was dirty, the place just need to be burned down because everyone in the apartment complex has roaches. Maintenance sucks. They come whenever they want to. I lived here for a year and just recently moved out and I’m so glad I did. 10 out of 10 would not recommend casa bella to anyone that I know. I have videos and pictures of all the roaches I’ve seen throughout my time staying there. DONT MOVE INTO THESE APARTMENTS!!! & they have pest control every Tuesday and Thursday’s for literally no reason because the roaches just don’t go away so that should just tell you something right there lol

I ask the ladies in the office to fix a problem like the ( water issues, roach infestations, miner repairs in my apartment, and NOTHING get done. Every time I called Manger Sophia, or the other ladies in the office they always tell me someone will work on it during the week, but no one ever does anything about it. Now the entire apartment complex been without hot water since Monday, July 29, 2019, today it is Thursday, August 1, 2019 still no hot water this place is a problem. This place is a money waste.

Great customer service at the main office, shout out to the babes. 😊

Repair was not carried out, then they sent me an email asking me to rate them on the repair!

DO NOT MOVE IN... BED BUGS.! The first day i slept in the apartment my daughter woke up w bed bug bites on her face.. nd its infested with ROACHES. would not recommend this complex.(Update) they went to exterminate after almost a year of me living here. They came to extermimate. Well let me tell u. Its like they fed the roaches steroids, oh they also blamed me for smoking marijuana... Oh and i paid someone elses rent as well because they gave me the wrong WIPS account number. If ppssible i would give this place a no star if i could.

Thanks to the new manager Jessica! All my questions were answered. Excellent service.

Anybody know what the Registration # might be? How many digits?

Hi, I lived in these apartments for 9 months now and I love it even though it has roaches but it has grass pretty plants and wonderful views and the rooms are so nice except for the roaches and the pool is cold and the hot tub is nice ty so much

ROACH INFESTED! The day I moved in, there were dead roaches in the kitchen sink.Kids running around outside screaming and yelling EVERY DAMN DAY! They throw food and wrappers, cans, bottles everywhere! They make so much noise that my dog is afraid to go outside. When I do take her out I have to be very careful because she will eat everything the little brats have thrown everywhere.I cant even enjoy a little peace and quiet after a long day at work.Im VERY unhappy here 😢Ive been here less than a month. Its going to be a loooong 13 months until my lease is up.I DO NOT RECOMMENDED CASA BELLA APARTMENTS!I paid less rent at Stonybrook Apartments and NEVER saw a single roach!

I would not recommend these apartments to anyone .Sorry service.Maintenance doesn’t respond til days later .Infested with roaches.If I could I’d give 0 stars .

Been here for two weeks now. Staff are friendly and accommodating.The unitt is cosmetically presentable. So far, in our building, neighbors are quiet. Surroundings are well kept. Only the main gate is open every day for security reason.I was given a checklist on how the condition of the unit is when we move in. I submitted this the following day to address the issues. Electrical was addressed right away. Cooking range is old but clean. Elements need to be replaced though which I requested from the staff but he find nothing wrong with it. I did not press the issue anymore. Oven door gasket is worn on top.The unit was cockroach infested. Fogging was scheduled the following week. However, it did nothing. I reported this to the staff last Saturday and was advised to see the manager. I went back Saturday after lunch and the staff on duty was out showing the property to future resident. Got no time to see the manager. I have finished two canisters of Raid. I have been vaccuuming since day 1. We bought a new vaccuum and it got full just on the bedroom first. I have to empty it 3x for the first 2 days of cleaning the whole unit.Hot water is always an issue, specially in the morning.I suggest that there should be a follow-up when a service was contracted to check on the status of the complain.

Never would recommend this place, the buildings are so old that you can hear your upstairs neighbor walking all night and the next neighbors can hear your baby mourn all night and you can also hear what you are watching on TV or what they are talking about. Furthermore it is infested with cockroaches and that they have been sprayed several times and keep coming these insects, is a nest of cockroaches that never ends besides the administration is very poorly organized, as you will promise one thing and do not meet. They do not have basic cable and only allow the services of Cox cable, no other. The internet or wifi only works during office hours from 8 am to 5 pm. Parking damaging cars as they are very narrow and sometimes no hot water and when do need a repair take a long time and / or are forgotten.

Staff is friendly and helpful! They help me with my issues quickly!

Sadly this place Rates a 1.6 stars. The money people pay to live in this roach infested facility is ridiculous. The best thing about this place is the friendly maintenence staff who is bright and cheerful. The crime rate is horrible, if you want a show you will surely see TPD here on the property daily. Trust the reviews. Dont make the same mistake you see the people that have moved here make, probably why their constantly breaking leases and moving out in the middle of the night or late evenings.friendly advice even if your hard up and need a place to stay, a park bench would probably be better and cleanlier that. The roaches you find running around in these apartments.

NEED SOMEONE WHO KNOWS HOW TO MANAGE AN APT COMPLEX. NOTHING WORKS . U SHOULD BE ASHAMED HAAAAA GOOD JOB MANAGER AND PROPERTY MANAGER ......

WORST APARTMENTS EVER!!! DO NOT SIGN WITH THESE PEOPLE!! Rude and unprofessional especially the manager Olivia, doesnt realize that shes actually supposed to be there for her residents and not herself! I am CONSTANTLY cleaning my apartment because not a day goes by that I dont see at least 3 roaches! They come from everywhere! Even on the walls, its so GROSS!! They had a compnay come and fumagat the apartments and that only left it even worse!! The roaches get into EVERYTHING !! The microwave, the oven, the refrigerator its DISGUSTING!! I have not had food in my refrigerator all year in fear of a roach getting into something. And they know damn well but they dont care, theyre too busy gossiping in the office all day long! Not to mention everything is ALWAYS getting clogged, the sink, the toilet and even the shower! Theyre CONSTANTLY turning the water off! No notice till the day of sometimes! Kids around the complex make it seem like you live in a zoo! I called longer than a month ago about a leak in my roof of my ONE BEDROOM apartment from the rain and they still havent even brought someone to come look at it! Now my bedrooms ceiling is bubbling up! Not to mention my AC caught on fire and they didnt get back to me till much later and the front office lady (which by the way is ALWAYS changing) tried to make it seem like it was my fault! Cops are ALWAYS there! Every single weekend, just look out your window and hey 👋🏻 youll see about 4 cop cars. Ridiculous. AC IS ALSO CONSTANTLY GOING OUT! I CANNOT WAIT TO LEAVE THESE AWFUL, OVERPRICED, DISGUSTING APARTMENTS!!! STAY AWAY FROM THIS DUMP! IT IS NOT WORTH IT AT ALL!!! Sleeping in a McDonalds bathroom would be more sanitary and safe than these disgusting excuses for apartments

You know ive lived here for two years. Constantly. I see people doing drugs in the laundry mat. I see people get carried out in body bags. I see my friends homes are super clean ...their homes swarming with roaches. No one fixes anything here. If they do its some back yard maitinence man that had no education because hes an ilegal citizrn. I wish. I never moved here. Also i agree with ms. Banks. Roaches are everywhere...its in the walls...not a clean thing.

Nice area to live.

Awesome staff!!! 👍

This place is horrible!!! DONT MOVE HERE!!! The apartments are INFESTED with roaches, the staff doesnt do thier jobs most of the time. Maintenance personal is great but they doesnt fix things properly. The pools are usually closed! The laundry facilities are not opened when they are supposed to be. And there are homeless drug addicts sleeping in laundry rooms and under stairs! This is a really bad place to live!!!

Worst Worst worst place to live roaches every where pest control does not do a good job they take forever to fix the plumbing dont listen to you give you attitude at times in the office once one of them acted like it wasnt their problem even though they are supposed to help they are horrible at customer service washers and dryers always break vending machines are a scam they just take your money and the security doesnt even secure the apartments he just stays in his car worse mistake ever to live here.

These apartments are the worst to move into. I move out from my parents into a new apartment excited that Im going to have a nice new place to live in but no, I end up in these roach infested apartment complex. The outside of the apartments is so nice so pretty but its so not worth moving in here no matter how good a deal you get I would not accept to keep living here even if it was free! You cant put your clean dishes in a cabinets because youll just need to wash them again before using them cause of roaches crawling all over them, yet cant leave fresh fruit out or it will go bad in one night. I wake up at night with cockroaches on me and have even found some in my 1 year old playpen. The bathroom kitchen & living room is full of roaches. I have tried EVERYTHING possible but they dont go away. They have so many requirements to be able to move in but you end up with a crappy, expensive apartment & I tried asking about breaking my lease but to my luck I would still need to pay $900 AND give a 30day notice! Its their fault I want to leave, honestly cant wait till my lease is over & just leave this place for good!

Dated May 2, 2016Please read this entire review. Over all it is a good one. I expose the strong points and the weak points of the Casa Bella community as well as showing how to approach the management team in order to make the community a better one. Ive been a renter here for six months. I am experienced in property management.I guess Im only able to leave a partial review. My full review is too long and I am unable to find any way to leave a second review. Im cutting out much of my original in order to leave a portion of each concern.I have changed my opinion of Casa Bella from a one star to three. That review will rise to five if Casa Bella will be above board in its dealings with its renters.The community is, in my opinion, by far the best in the area. It is the only gated community in a low end area of Tucson. That is one very strong point. When properly managed, its like a paradisal community being dropped in to the middle of a low end area. Rents are commensurate with the area rather than with the quality of the community. That is a HUGE plus.We have a security guard who walks the property throughout the night. These things help a lot.The community has great curb appeal. They do a great job of keeping up the grounds and exterior of the buildings. We have a swimming pool and hot tub as well as other amenities. All these things are well kept.Also, we have many young families. The children play all around the courtyards. I have not, in six months living here, heard of any crime within the gates of the community. There are many positive points to the community.That being said: When I moved in 6 months ago, I too had cockroaches in my apartment. They recently changed pest control companies and while Casa Bellas employees seem completely oblivious to proper pest control; at my request, two months ago they finally allowed Burns Pest control to inspect my apartment.When they did: Burns said Youre the smoke: We have to find the fire. They said that because they could see that I am a clean liver and that the roaches were coming into my apartment from elsewhere.Three days ago they fogged the entire building. THAT is a good thing. As long as Burns is allowed to stay on top of things, the roach population should remain at a minimum and we renters should remain satisfied.The only other issue that comes to mind is that I dont believe anything the manager says because each time I talk to her, she simply says what she believes will appease me while avoiding spending any money. She lies without giving it a second thought. In my opinion she has veiled over her conscience.HOWEVER: If you remain patient yet firm; any REAL problem WILL be handled. I am fully persuaded that total eradication in the complex took place because I was patient [for four months] yet firm. I am fully persuaded that the deciding factor was when I told the Burns employee that I was one step away from going to the health department.I am fully persuaded that that is what he passed on to Casa Bella and that THAT is why they are finally, properly approaching the roach problem. By law they MUST eradicate roaches. Threatening to turn them in for violation is what I believe finally forced them into abiding by the law.In the end: I would give Casa Bella five stars if the managers of the property would STOP lying and, instead, have a genuine interest in their renters rather than a strict adherence to the almighty dollar. There is a proper balance between the two.I really dont like being lied to. Even though I know they lie as they feel is beneficial to the property management company, it still bothers me that I am forced to jump through their hoops of deceit in order to get what is properly due a renter.I dont ask for much at all. But when I make a request, it is one rightfully due a renter. PLEASE, Casa Bella: STOP LYING TO YOUR RENTERS. Thats all I request.Thank youCliff PetersonApt #329Casa Bella175 W. Valencia Rd.Tucson, Az. 85706

Worst apartments ever!!! Roaches everywhere!!! They dont caree..!! The waterr iss really cold or really hot!!! Dirty pool!! Aweful dont move heree

Sadly to say but all the reviews are true. I came from California to tucson n at first i thought this apartments were ok! But i didnt read the reviews till now and they are true. It is roach infested. They fumigate my apartment twice and roaches keep coming. Im a clean freak and i cant get rid of them. I have to keep calling maintenance to fix under my sink and wont replace what is need to be replace. Some of the staff is really rude (andrea) she has a very smart mouth, And gets loud with you. If i would of read all this reviews i wouldnt never came to live here. I cant wait to my lease is up. And move to a BETTER apartments, and a friendly staff. IF you reading this, think about it twice before living in here.