Knew beforehand it was cheap and expected some of the already mentioned problems but they were fraudulent for charging me on top of the taking the entire security deposit. I cleaned my apartment and had a walk through inspection. Please contact me if thry sent you to collection are you are fighting them in court. My time is better spent elsewhere but I will definitely write you a notarized statement of how they overcharged me and ripped me off.

I have had an issue that I just became aware of with our recent rainfalls. About 2 weeks ago I put in a maintenance request because I noticed paint was sagging away from my wall in the living room as well as a wet spot on the floor under my window. I heard absolutely nothing back from the maintenance team OR the management team. Then Saturday night our power went out during a storm and the AC Unit stopped cooling as well as forcing air from the vents. I again noticed the wet spot in the living room but this time water was pouring down my wall from the joint in the ceiling. I again made a report, this time through the emergency line, but had no contact until today (Monday) around 10am saying that a maintenance person would be sent my way ASAP. Not only did they not come ASAP but when the first guy showed up at 3:30pm, he didnt know about the AC problem. He was aware of the wall but just briefly touched it and said he needed to get his supervisor over. An hour later another maintenance person showed up, looked at the AC unit and realized it was an issue with the unit on the roof. He was aware of my wall at that time and again only briefly looked at it before heading to the roof. He got the unit on the roof working and came down to tell me that it should cool off to at least 80 in an hour or so. It was 99 inside when he showed up and now at 10:30pm it is still 85 with fans and the storm that just blew through. I again called the emergency line tonight to let them know I am extremely upset with how this was handled and I have videos of water draining out from my wall into my living room carpet. This needs to be rectified. This is absolutely unprofessional. I understand a wall replacement may be pretty difficult at a moments notice but this was reported weeks ago.

So Ive been here since the end of March and I gotta say the management that took over this place has done a good job so far the manager Brianna(hopefully spelt right) is very helpful had an issue with my mailbox went to her about the issue and despite the reviews on here they fixed it in a timely matter with being short handed any issues Ive had have been taking care of unlike my last apartment complex look forward to seeing this complex progress further

I absolutely love my three bedroom Apt!!😍😍😍 Its just the perfect size for me and my kids. Big Thanks to Denise in the front office, she made everything possible with no issues what so ever. She was extremely nice & very professional. Before I moved in, I read all the reviews and was worried my large furniture wouldnt fit because I downgraded from a big 3 bedroom house. I do not regret moving in here as all my stuff fit perfectly. I would definitely recommend moving in here and ignore all the bad reviews. Its definitely worth it.

I absolutely LOVE this place. I have been living in the complex for the past 14 months. I recently upgraded from a 1bed/1bath to a 3bed/2baths . I had a little bit of a delay with the transfer BUT the management team went above and beyond to make sure I did not get the raw end of the deal. So much so, that they told me not to worry about cleaning the carpets in my old apartment. I ended up getting my full deposit back.Whenever I had an issue with something breaking or not working properly, they reply to my request for service within 24 hours.All in all, I really love my apartment. It is comfortable and it fits my needs perfectly. I would totally recommend this place to anybody who is looking for a nice and affordable place!

Moved here from Southern Illinois and was worried we wouldnt get our moneys worthThank you Denise at front office for being on top of everything and helping us out! Love my place and if something needs fixed they are right here I would recommend this place to anyone😊

I asked Michelle to check apartment 3064 because Im in a different state and left because of domestic violence and the male I was with said he would vandalize the apartment if I left him and she refused to have it checked. I will take this to court. You were recorded.

I lived in this apartment complex for a year and it was by far one of the best experiences I have ever had with a complex. The maintenance was super fast and reliable everyone there was super friendly and outgoing. I never had one complaint about the place. The entire time I was there it actually felt like home. My daughter had a lot of friends there and everyone in the community was so nice and friendly. I will miss this place a lot. All of the extra activities they did for the renters was amazing also. They did a haunted house, Easter egg hunt, thanks giving dinner, they did extra crafts for the kids. And the price was very very fair. I highly recommend this place and a few of my friends have actually moved in here and also LOVE IT!!!

If I could give this a -0 I would. My apartment mate and I have lived here since Feb. We were promised a newly renovated home by time we moved in. Needless to say we recieved the complete opposite, though we were welcomed by rochess. We were then moved to a second supposedly newly remodeled (note the sarcasm)roch infested apartment which we resigned a lease for the company that owns this complex now. The sink in the first bathroom was pulling off (they did not replace it untill Nov), the tub has stains on it, the toilet had dark substance inside of it(was not replaced untill Nov), sockets sparked (weve called multiple times inregards to these inssues, it just started to somewhat function properly).We understandably did not recieve compensation for the first apartment since it was with the company prior to this one, however the second contract is. I spoke with an employee over the phone in regards to our compensation request and as well as to inform the complex of us leaving at the end of our contracted lease term.The employee once again informed me that she would leave a message and inform the manager of us leaving on our lease date. Theyve had us on hold since February, I have informed them prior to our move in that I experience allergic reactions to the critters. Ive broken out so much to the point that I couldnt even recognize myself. Im still in the process of recovering.This month we recieve a message that we were to stay untill April because and I quote you did not give us a 60 day notice. I asked for their corporate number she then informed me that she will contact me on Monday after she sees what she can do for us. Monday hits and the good news is we can leave at our lease date but the bad news is that their claiming that they did us a favor and will use that as our Compensation! Im livid to say the least.I would not suggest anyone to live here if you do not want to live go through the same things I went through.

I have lived in many apartments in my lifetime because I’m 63 and this is the best apartment complex I’ve ever lived in! The staff takes really good care of you and the residents are awesome! I love it! 🥰

Awesome love it there

Michelle is the most caring manager I have ever came across in my entire life. How rare to find a manager that truly cares about the people. This new management is an awesome and amazing team. Jessica as well.

Dont use the laundry machines they dint work no HOT WATER 💧 NO GOOD WORKING MACHINES we have had other problems with the them and they fixed them but not the laundry 🧺 horrible

I have resided here since July of 2019. I have not received a replacement patio screen that was requested prior to move in. I have not gotten my toilet leak fixed, which I notified the office about in November 2019, nor the sprayer on the sink in the kitchen replaced. Office staff is great but maintenance orders are never responded to. I went in the office to get batteries for my thermostat and when office staff said I had to do a maintenance request, I said forget it, Ill but my own two double A replacement batteries.

LOOKOUTGet everything they say documented IF you even can get ahold of someone. People in this office have NO communication skills and no sense of people skills. I had SO many problems while living here and there was NEVER any help from the office staff. I usually had to call the management company to get a phone call back from the office manger! I had an electrical fire in my apartment (they ended up charging me for “repairs” in that area and took it out of my deposit) Wrongfully had a vehicle towed and the office manger told me “there’s nothing I can do” and ignored my phone calls, the pools are always filthy, workout equipment is broken and never cleaned. I asked if I could have cleaning wipes and was told no we don’t do that any more it’s a waste of money. The hot tub is never hot, but it’s not broken. The “seasonal” pool is rarely opened in the summer it’s often padlocked. There is always pipes leaking on the property so your water bill is high, they won’t adjust anything either. The walls are thin I could hear my neighbors alarm clock every morning. I even had a leak in my roof that I complained for 9 months!!!!! I’m sure it’s still not fixed, just stopped raining.After leaving the complex I had a bill to pay that I had to pull teeth to get explained to me and then when I tried to pay it I left multiple messages and emails because I didn’t want to be sent to collections!The maintenance men are nice, they work hard to fix what they can. They always smile and say hello and will get someone to help you if they can’t. They are the only good people at that office.These people will take you for anything and everything you got. Be careful here, no body stands by what they say.

Ive been here 6months.no problems with work orders,always had them fixed the next day. Good neighbors. New washers/dryers. Enjoy the gym,not so much when parents let there kids run around playing with the gym equipment. Really like how the complex sends texts for dinner gatherings,pizza deals,and notices for found pets. I enjoy it,no problems so far.looking forward to the next 6months of lease.

I really loved living there. The girls in the office are the best. I love them all. Maintenance people are wonderful, any time Ive ever needed anything such as repairs they were there immediately. I would still continue to live there had I not found a house. Really sad to be leaving. I recommend Overlook at Pantano to anyone looking for a beautiful place to stay. Thank you staff youre wonderful.

I was told the apartment I was placed in had not been smoked in. That wasnt totally true, which is a big frustration. I have asthma, which I informed the staff of, and I really needed an honest answer in this situation. Otherwise, very pleased with staff and complex as a whole.

Absolutely LOVE living at the Overlook at Pantano! The ladies in the office are so polite & understanding. As well as the maintenance here, such a helpful community ❤ neighbors are kind enough to share a smile which is always amazing! Love it here !! Thank you Pantano crew for all your hard work and dedication here 👏 you put you whole heart into it !!!!

I love my apartment but their are some concerns. For one I know its not management but the tenants are nasty. The ones that have dogs let them poop and pee everywhere, so when its a hot day it smells like piss and doodle. And they have a park for their pets to go to.. and then on the other hand, you have children outside playing on the stairs, leaving their 9 year old to watch a 18 month.. and leaves the baby on the stairs by their self. Certain areas in the complex are good.. and I had to tell them to change their hours on the door because the time they were leaving was not the time that it says on the door. they on summer time hours.

Do not go here. They shut their water off very often. You have to now pay full in water. They have roaches in the apartment. The showers are filthy... Hard to clean. Closet doors are a pain to open and close. Do not go here. Its not worth how much I was getting charged.

Dont ever rent from here. Horrible place to live. Very unprofessional staff and you always see new people being hired and leaving, rude and unhelpful. Water bill is always going up paid nearly $80 for water for 2 people not even in a actual house do you pay that much. The water is always getting turned off for plumbing issues and they never want to hire outside help to fix it right it continues to happen. The maintenance staff is horrible. There is always puddles of water, residents end up paying for that no wonder water bill is so high. We were without air conditioning for almost 2 weeks due to it not getting fix and trying to get the run around before installing a new unit. Staff is beyond unprofessional. They try to be nice when you first go to look at the apartment to possibly rent but there attitude change as soon as you actually move in. Never in all the years of renting have I experienced this, look elsewhere. Horribles place to live!!!!

Weve now lived at Overlook at Pantano for a little over a year. Its been a very good experience. Ive noticed that the other reviews mentioned problems with pests. When we moved in, they were in the middle of treating our entire building for roaches at the same time. This was the only apartment complex Ive ever lived in that did this. They completely eliminated the problem and we have been pest-free ever since. Im extremely thankful. The units are older, but whenever weve had a problem, maintenance shows up within a few hours of submitting the request. We rent a three-bedroom. The bedrooms are small, but the kitchen and dining area are spacious, so I feel that it balances out.The office staff have always been extremely friendly and professional. The Halloween haunted house is an amazing event, and they work very hard to put on other seasonal events for the residents. Weve had a few problems with the neighborhood, but thats not the fault of Overlook at Pantano. If you need a reasonably-priced apartment and you need it quickly, Overlook is the place to go.

Me and my wife were hesitant about moving into an apartment complex given a passed experience however the staff was great and gave us an amazing offer on our move in and we could not have been happier thus far with our experience! We definitely see ourselves living here for quite some time. The complex is close to stores schools and the bus line runs in front in case transportation should ever be an issue. Theres so many amenities that are offered it is amazing there are ever any vacancies here! If you have an opportunity to move in, dont hesitate. I will always recommend The Overlook at Pantano to anyone needing a new place.

I have lived here a little over a year, The office and maintenance staff are very helpful and friendly. I do see police around the complex here and there but I have never had any problems personally. The laundry rooms are always clean, maintenance requests are usually done very quickly. Overall a good experience.Edit: 3 months later, locks have been added to laundry rooms to address security concerns, work is in progress on buildings to keep them looking good and to maintain safety. Still an overall good experience.

Water leaking from master bedroom toilet. Came before expected. Figured out what was wrong. Fulfilled request.

Ive been here for almost 2 years, I am pleased with the friendliness of the staff and they are very responsive to my maintenance needs. Even if they cant do anything that day, they will quickly respond the next day! They are a great team!

We just moved here 10 days ago and we love it here! Great views and the apartment is very nice and clean. We moved from Florida and Bre in the office made things so smooth for us before we actually arrived in Tucson. Heather was a great help on move in day also. All of the girls in the office were very eager to help and always ask if there is anything they can do for us. I would highly recommend the Overlook at Pantano!

I just moved in 2 weeks ago and am very happy. My apartment was clean and ready when they said it would be and Im not sure where in the complex the other reviews live but my building is fairly quiet and peaceful. Overall I am happy with my choice of home.

Not a nice community to liv in the washers and dryers barley work right wasted more money doing laundry. Its not safe at night lots of unwanted foot traffic through the community. Rent is only going up since i have been here and things have been getting worse. If youre looking for a safe nice place to liv this place is not the place.

DO NOT RENT HERE!!! I do not recommend these apartments to anyone. My husband & I rented there & it was a bad experience for us. The women in the leasing office is very rude, especially Heather. Every time we tried to talk to about a problem she would always give us crappy attitudes. When I tried to tell Heather that 1 of the machines in the workout room was messing up, she kept on walking away from me acting as if she was uninterested in what I was trying to tell her. SO DISRESPECTFUL!! But thats not all..... There was mold in our apartment. We kept on getting big bugs in our apartment. Pest control has been called on this place so many times. Things kept on breaking in our apartment. We had to have a maintenance man come to our place every week because something was always breaking. Our faucet leaked a lot. Our slide door was always getting cracked. Our closet doors would not stay on the tracks. And most importantly, our stove would stop working multiple times. One night while I was cooking dinner our stove went out on me. I called the manager & let them know that my stove was not working & I needed someone to come look at it ASAP. She gone tell me that theyre not gonna send someone to look at my stove until the next day because they dont consider a broken stove an important problem. And no matter how many times the maintenance men would fix something, it would get broken again. There was a time when water was leaking from the closet into our bathroom & the kitchen. The water was even coming from under the stove. The apartments are also small. If you have more than 1 kid, then this place is not for you. They also have workers come by your door LATE AT NIGHT & put notes in your door. 11pm is too late to be walking up to someones door like that, thats just my opinion. If I could give this place 0 stars I would. PLEASE DO NOT RENT HERE.

I only gave 3 stars because I was dropping someone off. They look nice on the outside. Cant give more stars without living there.

I have absolutely loved living at, “overlook at pantano apartments.” The Mangement here is fabulous and was so helpful in helping me feel comfortable moving here to Tucson and made me feel welcomed me as a new friend.

I have lived at the overlook at pantano for 2 years now and preparing to sign another lease. The management is always working to keeps is residents safe and happy, maintenance is friendly and quick to respond to your needs. I look forward to my years to come in this beautiful community.

I moved here from out of state and it was very hard to find an apartment complex to work with but the staff at Overlook At Pantano made it super easy. Now living here the apartments are very nice and clean, a little small but still a nice place to live. The maintence is fast and makes sure the problem is solved. If your thinking about moving here, do it, you wont regret it.

Lived here for a year and never had any problems. The ladies in the office were always courteous and helpful. Good little apartments for the price

I love living here! The office staff is really helpful and understanding, the maintenance people are all very kind and friendly. They actually complete work orders on the same day you request them. Very responsive to any complaints. Always try to keep all their tenants happy :)

I have never had a problem with the place. Before I moved here and was going through the process of signing the lease Jackie took extremely good care of me and whenever I had a problem since I have been here they addressed it immediately. I want to thank the front office staff for all you do!!!

Over run with roaches, walls are so thin you can hear simple conversation of neighbors next door and outside, no storage space, and don’t complain or ask for help with anything because when you go to renew your lease they will threaten you with it. The don’t complete maintenance correctly your better off doing it yourself. And if you’re kids are white they can’t play at the playground. There are gunshots almost every night and the police Come through almost every night. Don’t move in here you will regret it.

Hi!My name is Kendra and me and my family move into The Overlook Of Pantano onJuly 31st 2013. Since we have been here we have not had anything to complain about. The neighbors have been very friendly and the office staff have been great. They have security that patrol the property and assure that the swimming pools are close promptly at 10pm. It is centrally located by buses and near by food places.I have not seen any unwanted traffic on property which is a great thing because I have a 17 year old son. .There is plenty of parking places for your car covered or uncovered. There is 24 hour laundry facilities on property. My stay is great I would love to thank the staff at The Overlook Of Pantano, For a job well done.

The management is extremely helpful, they do everything in their power to ensure everything gets done. Havent had much of an issue, there are some concerns but if these are brought up to management, they will get fixed within a timely manner

The apartment was ok. The only problem with it is the smell. For some reason my moms apartment smells like dog urine. The staff is somewhat nice. They can be rude sometimes. There was a problem in the bedroom, there is a light switch to turn on whatever you have plugged in into the power socket, however, the fuse burned and was useless. Besides that, this place is average. Nothing too bad, and nothing too good. Another problem is the playground, the monkey bars are too high up, a kid could fall of and seriously hurt themselves.

I love it here ! Everything is organized! The stuff is amazing and great at reach out to everyone to what is going on.

The whole staff is great Ms Dawn and kelly was a great assistance and so helpful and understanding

The apartment was a little rough when I moved in but any maintenance issues were handled very fast and professional. The staff are pretty friendly and are always holding events to show resident appreciation. The actual property is well kept. One huge issue is the main pool which has the party room attached to it is always closed. So if I throw a party there, the pool is not usable. Overall not a bad place, but definitely learn how to put in for a work order

Not good. Lower class area. Buildings not kept up. Staff not good at returning calls. Police on site almost daily. Yuck. Pick someplace else.

I have lived here for 3 years and I love the property and staff. I have read the reviews and how sad that people who have had issues think its ok to just go on here and falsely say things. Management and Maintenance is awesome. The property is older but overall an amazing experience that I have had. Check them out!!!

I love this apartment complex. Everyone here is so lovely and kind. For my first apartment things have been going fantastic. I mean a little issues with my water pressure but so far everythings been darling.

The staff here has been helpful from day one. I needed a place to move into on short notice. they got me in quickly and went above and beyond to help me get approved and all moved in. Heather was super awesome. She waited for me after hours to make sure I got my keys to move in. She has been very helpful and understanding since ive been here. Ive been here since November. They have a fitness center witch is so awesome. Also a water machine so I dont have to drive any where to get water. The property is maintained and clean. They offer nice apartments with balcony or patio. With multiple floor plans. They also are in most cases able to give rental forgivenes. I LOVE living here. I dont have issues with anyone and for the most part it quiet. there is a dog park and basketball court.

Honestly, its not a bad complex. Yes, you may experience somethings here but what do you expect when living in a complex with a lot of people. Ive never had any bad experiences with management or staff. Its Beautiful here. Give it a try for yourself!

Our family has been here since Aug 2017... We love it! The maintenance team is quick to reapond and very helpful! We enjoy the community events !

I am a resident here and I love it! Amazing staff and convenient location for me to travel to work. 10/10 would recommend

I asked to have a screen put in the master bedroom because there wasnt one in there.

Affordable and easy to get anywhere around here. Clean and nice staff

I love this place. The apartment grounds are always kept clean and its in a great location. The staff are very friendly and helpful.

When i called he came immediately and was able to get the job done ralther quickly

I have lived here almost 3 years love it grounds are very neatly kept if I need something fixed they fix it right away the staff are very nice and eager to help love the that they have parties really nice. Way of making us feel at home

Have been here for years and have had no issues with the office. Everyone is so nice and friendly it’s a great community to be a part of!!! My daughter loves all of the ladies in the office!!!!

Sink tub and a/c ...all done same day awesome service.

We moved after 2 years of living there we were average tenants, whenever we had issues in the apartment we would call and leave maintenance requests, our air conditioning went out 4 times while we lived there it didn’t get properly repaired until the last time it went out. When we moved out we made sure to clean the 500 square foot apartment to the best of our abilities, of course after two years we didn’t expect our deposit of $350 back but we ended up being charged an extra $475 when we moved for “carpet repairs and apartment cleaning” we are currently trying to figure everything out, but that upon the various other problems we have experienced living there has made us give them a single star. (Apartment below us was broken into, sketchy people have been seen hanging out in the parking lot late at night with no night guard to be seen, found a dog left in the dog park..and none of the management came to help after multiple people reporting it. Packages not given to us until we went in multiple times to ask for them, workers trashed our porch multiple times after working on the roof..etc)

I’ve lived here since June 02 2017. I’ve liked the experience. They are located relatively close to a lot of convenience things. Across the street actual walking distance from a couple call centers for work, also walking distance from QT and less than 10 mins from Walmart super center. The community is kept pretty cleaned and well manicured. Maintenance crew handles your concern the same day that you file the service. The staff in the office are always willing to help and super friendly.

Horrible place to live, if I could give it zero stars I would. Water bill is extremely high and always goes up. Leasing office is rude and not helpful. Water always gets turned off from pipes breaking (never get fixed right) and you always see puddles of water residents end up being the ones who pay for this. Parking is horrible, you have to pay extra more than $20 for awning parking a month. Walls are super thin cant even sleep from noise. You cant even walk outside without stepping in dog poop from people who dont pick up after there dogs its everywhere. Dont waste your time and money living here look elsewhere.

Been here almost 3 weeks and love it. quiet neighbors and very great office staff as well as friendly maintenance. Would recommend it to anyone i know.

As far as bargain for your money, I cant complain. The office staff is very nice and helpful as is the maintenance crew. My only complaint is the police presence and crime. The cops are always here on a complaint of some sort and I just dont feel safe.

The staff was extremely helpful and friendly made the approval and move in process very smooth

Ive been here with my family for coming up on one year and have (almost) nothing but positive to say about it. Overall a nice place to live and we are happy with our apartment, the office staff are very helpful, friendly and professional, all of the maintenance staff are efficient and friendly (with one BIG exception - who seems to think that since he has been her for years he wont ever be disciplined or fired no matter how rude or uncaring he is to/about residents). Smaller points that are not so great have more to do with just a couple of less-considerate residents (so, still but less directly a management issue, and unfortunately just seems to come along with apartment living) - the main one for us being that some large dog owners dont ever clean up after their dogs - even when it is pointed out to them that they missed their dogs deposit while they where looking the other way. Admittedly a hard thing for mgmt. to enforce without just banning larger dogs altogether, but still very frustrating at times. But again, 4 stars and we would certainly recommend living here (....especially to nice, considerate people...=).

We moved here from out of state and this place was the worst place that we rented. At first they were very nice and after living there for a year at the end we could not wait to move out. The maintenance men not all of them were like stalkers and entering the apartment and other peoples apartment when residents were not there. I witnessed maintenance men entering the neighbors apartment and when the neighbors came home, I asked them if they had put in an order or let the maintenance men enter their apartment? They said no, we did not know they were in our apartment. They eventually moved out. I called the office to complain and they would always have an excuse to cover for the maintenance men. There was no emergency to enter the apartment. Because, that was their excuse for the men. I asked my neighbor on the other side of me to keep an eye out for anyone entering my apartment. I had suspicions that they were in my apartment before. I noticed some things that was out of place when I walked in my apartment. I asked my neighbor and he said that there was someone going in and out of my apartment. I called the office and they denied that their maintenance men were in that apartment. Who else has access to the keys? I didnt know anyone from there. After that complaint I had a man climb up on top of my roof and start banging very hard for an hour or two. My neighbor called the office and they said that no one should be on the roof. Retaliation is the word Im looking for after I made that complaint. Just before moving out, there were a lot of maintenance guys came into the office when my daughter was turning the keys in and they gave here the dirtiest look. Right from the beginning, I remember asking the office if any of their maintenance men had had background checks? I did not receive an answer. Management was rude at the end. The old maintenance Latino man continuously stalked my apartment. Going to college and having no male figures around me was probably why I had this horrible experience with in that apartment complex.

This was one of my choices for an apartment but didnt choose it at the time I was looking due to I saw no bbq grills. Drove by a few weeks ago and saw some up. Also everyone was very friendly back when I visited to it check out.

Always have a great experience with staff and to pools r nice.

If i could give it a 0 i would. I wouldnt recommend this place for anybody. I went in to apply and they charged me 190 for the application and office fee. They said the apartment would be ready by the 10th of august then it changed to the 12. The 21st came and they called me saying it was ready. So i signed lease over email as they said that if i wasnt done that day it would cancel and i would have ro reapply and start over. Once i got to the apartment, as soon as i walked in the apartment smelled horrible there were bugs and dirt in.one of the closets and apt was extremly small. It was not the same size as the model they showed me. I went back to the office and told them it was not gonna work out for us. They said since i had signed the lease and paid there was nothing they could do the 1050 that i paid in deposit would go towards first months rent and not giving them a notice of moving out. I NEVER even moved in. So not only now i dont have a job as i lost it due to them lying about the time it would be ready as well as i now owe money on an apt i never even lived at. Save yourself the hassel and do not rent from this place. They scam.you out of your money

Do not get a place here. They have been rude the whole entire 8 months that me and my wife have been there. Every time we have a work order for someone to come fix something IE: the stove, the guest bathroom sink the do a half asked job and it not be fixed. We have had puddles of water running in our hallway because they cant fix nothing. And plus even if its an emergency for you. But not an emergency for them to come and fix something, they do not come at night to do maintenance on anything you have to wait until the morning.. and dont get me started with the financial manager Heather, she has been the rudest one in the office; she never smiles and she gives everyone the stank eye. Also another thing is when they need to do maintenance on the water drains, they dont ever inform you that they are shutting off everyones water.

Very prompt service when requested. Any issue fixed in a fast manner. Area is well maintained as well. Sadly, the rest of the community is not so nice. Constant kids screaming and neighbors yelling at each other.

Living here for over 3 years. Love the staff and complex. Highly recommended!

The men that work in the maiontnaince department always do a great job

The apartments are very nice and the people in the office are very helpful and nice as well.

The Apartments are nice and affordable, and they have great deals involving your first rent. But good luck getting packages, I just had my P.O. Box broken into (I used the word broken correctly, I don’t have a P.O. door anymore), and when I tried getting them to look at the camera outside the boxes, they told me it was a fake to scare away would be fugitives (you know, not like a working one would do anything, right?) and not only that, and this is the funny part: they got caught, trying to give the fedex guy BOTH of the monitors I had ordered (one was a replacement). Apparently they had “lost” the first one and thought they were supposed to get rid of both, and that they “forgot” I came yesterday. They sent me a text and said they were redelivering my package if I didn’t pick it up by the 15th, and I showed up on the 14th to grab it and they said “we don’t have a package for your apartment”. So what? That was a lie or you lost a box the size of a toddler, I don’t know which is worst. So if you want to move here, choose: do you want a decent sized apartment that’s semi affordable and risk losing a lot of expensive amazon packages in the process, or not. This is my first review and I’m probably only saying all this because I’m extremely frustrated with the loss of my package. Peace.

I lived at this place for almost two years, most of the rumors you here of this place are true. Unprecedented fines and or fees / Mold problems / shootings / B&Es / Rude managers and worse.... They will put stickers on your vehicles if you back them in, these stickers are very hard to get off when the sun has baked them on the window keep in mind. The laundry center is dirty and expensive, the gym is somewhat a hazard but usable. The pools are not properly maintained the list goes on and on. They have staff that put papers on your door in the middle of the night and rarely communicate on a personable level with you. This business is also seeking $600 from me after I have moved. I provided $450 in total deposits upon move in. They say the carpet needs to be replaced and a door or something and some other b.s., Im taking it to court but I just wanted everyone interested in knowing my opinion of this place. Its absolutely trash, please avoid at all costs. It may be the cheapest in area but theres a reason for that. Save yourself the time and look on, your guaranteed to find someplace better (safer)

A good place to live.

Lovely but I have found a few roaches more than once or twice. I do really enjoy the community though!

They are kind and warm fix everything celebrates holidays. Good supervisors Heather and Jamie.

A new screen door was put on my patio oh, and a couple of my Outlets since were fixed. Today for free consultation

Do not rent here. They have bed bugs and are not required to tell anyone when the neighbors have them. The staff is lazy and rude. The manager Kelly is rude and ignorant and uses the fact that Arizona has terrible tenant/landlord to her advantage. If you are a minority be extra careful in this complex because they rent to white people who dont like minorities of any kind. There is a white woman who walks around with a gun and a dog looking for trouble with minorities even going as far as sometimes starting the trouble. I seen this racist lady with a gun by the playground giving the minority children the most evil of looks, hoping they got in her way as she stood in theirs. They buy used carpet then charge you for it like its new when you move. Maintenance looks through the females windows when you live on the first floor. The biggest problem they have is meth users! The worst part is the meth users carry guns. I also saw neighbors argue at all times of night. My apartment was downstairs and it was hell. This place may seem cheap but the utility bills are very expensive because of old wiring, in the month of April my electric bill was $189 and in the months of July my electric was 305 and in January my electric was 300. The electric bills are super high because the overlook at pantano uses cheap wiring that is very old and out dated thats why most of the apartments outlets dont work, too small wiring. The last thing I will warn about is this place is very deceiving and you can be tricked, they offer money off rent to give good reviews and the months that they do are the months they dont post the newsletter online.

Wonderful place it’s quiet, clean and staff are very helpful.

Overlook at Pantano is a beautiful landscaped community with lots of great amenities including a large pool that has a great built in bbq grill area! If you are looking for a great place on the Eastside I highly recommend Overlook at Pantano!

If I could give it 0 stars I would, this place scammed me out of my money. I applied to live here I have good credit. They gladly took my $223 for “application fees” and for a week had me running around requesting “letters from attorneys or a bank account with $3,700 in it” I have no criminal background I don’t owe any apartment complexes anything. in all the places I’ve ever lived I have never been asked for this. When they overcomplicated it I decided I no longer wanted to live there because it was such a hassle and I asked for my money back and they only want to give me $100 back. They never explained this so it came as a surprise to me. Save yourself the hassle of even applying go apply somewhere else where they’re glad to take you in.

Moved here couple months ago was told we couldnt have putbills or dogs that could harm with one bite and was shown a list of breed that wernt aloud here thats all you see! due to getting rid of my american bullys moving to prior here due to them supposbly being a breed restriction as they say lol maintinence is noisy they drive around all day in the golf carts shooting the gun, walls are redicoulsy thin neigbors complain about any little thing, toilets are always clouged worst part about this place is the tenants forsure complained mutiple times abut my neighbor smoking by my door and the neighbor leaving trash bags outside still nothing cause there to lazy to take the trash downstairs to the trash

When i moved in the apartment wasnt fully clean. Every time I put in a work order it took a month to get any work done. On four different occasions the office people fried to charge me extra money because one of my neighbors kept throwing cigarette buts on the ground near my apartment. People constantly parking in my reserved spot. Police were there every 2-3 days...... Just all in all a really bad apartment complex.

Wonderful community. Management is awesome. Mantenence always comes ASAP for Any problem. Peaceful. Pools open late, GREAT for hot days. & my baby loves the kiddy playground. 💜💙

If I could give it a zero I would that took all kinds of money and not truth full at all

Work is always done in a timely manner.

Since Management has changed it is a breath of fresh air. A very happy environment.

Was looking for a place to live in the city close to family. I paid 40$ for an application fee and $100 to hold the apartment. When I told the office I was not going to be moving and to return my $100 they said I’d have it in 5-6 days the check was supposed to be sent out on August 2nd I called the number listed online it’s like an answering service they said they would make sure I received the check spoke with a Lady named Heather she said she would call me back and she never followed up. I called their corporate office and still have not received no check I spoke with the property manager and she said this is the first time she heard about it. Regardless if you decide to stay or not as a buisness my money should have been returned without giving me excuses. $100 is 100$ if I owed the property $100 do you think it would have taken this long for them to collect it ??? No they would have taken me to court for it. I just want my money you owe me I’m a single mom of 4 and I shouldn’t have to put a bad review to rise the attention of your business to do what’s right.

I love this place because the office takes their time with the residence and always is patient to help satisfy our needs and i would recommend a friend to this place with much thanks to be in a comfortable place that we can call home and go to the office any time and call it home thank you very much for this awesome place troy suzie brandon and rhiannon.

The police are here quite a bit, but we have never had any problems except with the laundry room. I wish they would lock the door like they do the pool because there is always people hanging out and smoking pot in there that dont even live here. We had our clean sheets taken out of the dryer and used to hide the pot smell by some teenagers and then they threw them in the trash. Some neighbors can be very noisy and the walls are kinda thin. We have needed repairs in the apartment and it took 4 separate calls on multiple days to actually get them to come out. We would call and place the work order and they would never show up or call or anything so we kept calling and finally on the 4th call someone came out. They were willing to work with us on the deposit which was nice but otherwise I cant wait to move. They have 2 pools here but one has been closed since we moved in, which was in October and the other one isnt heated so its freezing. We constantly hear gunshots around the apartment and in the alley behind the apartments. Neighbors have told us of multiple robberies in apartments around us and in the one we leave in. Wish we hadnt signed a 12 month lease!

Beautiful area! I cant wait to move there from Chicago middle to late winter!

Been here 3 years and never had a problem...staff is nice...grounds are kept well...night security and maintenance staff. This is home!!!

Broken window in 2and bedroom. They switched the glass out.

So hot in my apartment ac barely works its 80-83 degrees in my apt at night with ac on Im definitely not coming back after this lease I definitely do not recommend

I love living here...the grounds are beautiful and kept clean....its kid and pet friendly....the staff is very polite and helpful....maintenance requests are taken care of quickly....i just renewed my lease for another year...I look forward to another year living at the Overlook at Pantano Apartments

Dont rent here the mantaince guys get away with everything cause their screwing Kelly the manager. The mantaince man said I keyed his friends car. I got a immediate termination took it to court the mant. Man didnt show up cause hes illegal so the manager Kelly told the att. It was her car . In the end I won no rent from dec. 2018 to jan. 6 2019 plus att. Fees. And no contact. So now they tell me I owe 217.00 in fees from the 1st of jan. 2019 to the 6th. And I have a court order.