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Phils Automotive
1460 NY-7, Troy, NY 12180, United States
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Phils Automotive

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C
Review №1

I used Phil’s to tow my car when I broke down in the middle of nowhere on a Sunday night. He was quick and professional with the hookup and drop off. The roadside assistance provider originally contacted another tow service that never even showed up. I would definitely use Phil’s for repairs or towing.

BA
Review №2

Would give zero stars if possible. Whoever picks up the phone has a terrible attitude and can’t even figure out how much your tow will cost. I got 3 different prices in less than 5 minutes. Received a horrendous attitude every time I called. Was told I would have a driver at the yard in about 30 minutes, sat outside the yard for over an hour just to get more attitude when calling to ask if anybody was coming. I highly recommend going to literally anywhere else. I’d rather push my car home than deal with Phil’s again.

Da
Review №3

The guy I talked to on the phone was a tool; not professional and a piss poor attitude. Customer service skills were non existent; whoever was working the phone in early May should not be near one. Not sure what these great reviews are about, with people like this working there, I will never bring my car here for auto repair.

Ca
Review №4

Great service from Phil, he had us back on the road that day. Had car issues while traveling through the state and after explaining the situation to Phil he drove us to the local diner while we waited a few hours to get the car fixed. He didnt charge us near what he could have, excpecially knowing we were traveling, and picked us up when the car was ready. Great service!

Je
Review №5

Generous owner gave my husband the same discounted Groupon oil change price simply because I was a regular customer. Their waiting area is chilly so bring a sweatshirt for the very short wait time, as they do work fast. The parking area is hilly and small/cramped so be aware. The shop location isnt great being outside of town on a high speed section of road but the service more than makes up for it. Owner also is generous with free no pressure auto repair advice.FYI: The bathroom is small and not handicap accessible.

Em
Review №6

Nice guy, showed up quickly, normal price, got us where we needed to go.

Jo
Review №7

Good at what he does. Always available

Ma
Review №8

As far as getting your car towed goes, theyre not the worst

Br
Review №9

Great service, great rates, awesome work and time competed. Would 100% recommend

Da
Review №10

I was traveling on business from out of state. Had to have truck and trailer towed in. They treated my wife and I like family. Sal taxied us to a restaurant for lunch. Did great job on repair then handed me a bill that was more than fair. They could have given us the from out of town specialbut was very honest and professional. I highly recommend them.

Wi
Review №11

I had an outstanding experience this past summer. Traveling from out of town through Troy, I blew a brake line on Rt. 7, Saturday Afternoon on Labor day weekend. No other shops were open, then I contacted Phil.We left the vehicle with keys at a restaurant, caught a ride to VT with family and Phil towed the truck to his shop and had the repair plus extra rusty lines repaired and ready for us on labor for our return trip.Hard to find service this anymore, greatly saved the weekend.

Ki
Review №12

Phil was very nice, he didnt charge me half of what firestone wanted to fix my vehicle. I tried to pay him extra he would not accept it. Thank you Phil. Would highley recommend.

Co
Review №13

Great guy, reasonable, honest and trustworthy. Never had a better experience with a repair shop. Thank you very much Phil.

Br
Review №14

My Girlfriend was in a auto accident. She was taken to Albany Med, what was left of her car was taken to Phils. Im very thankful that she is still alive. Phils would not allow anyone to get her belongings out of the car but her. I think its wonderful that Phils makes a woman who was in a accident be the ONLY one to get her belongings. It truly made me sick to have to watch her relive a accident by seeing the condition of the car and point out where each and every bruise on her body came from.

Ti
Review №15

When I left work today I realize something was hanging underneath my car. When I called Phils I expected to get the same response I had gotten from other shops as it was after 5 PM. They were all closed or about to close and I would not be able to receive assistance until the following day. To my pleasant surprise when I called Phil’s someone answered the phone and said that although they were already closed they would wait despite the fact that I was 20 minutes away from their shop. What exceptional service!! When I got there Josh quickly assisted me and had me out within 15 minutes. This level of service is almost unheard of in today’s time I am truly grateful for the gentlemen who stayed behind and helped me make sure that everything was OK with my car. I recently moved to New York and you can bet that I will go to Phils for all of my cars needs.Thanks again Josh, you’re the best!

Ka
Review №16

I was driving back to New Hampshire and my Jeep overheated. Got a tow to Phils and Ive never experienced better service from an auto place. As a woman its very nerve racking to be in a situation like this but all the guys there took very good care of me. Almost like I was family. My dad was a mechanic and the price was right on with what he thought it would be to fix the damages. With the service I was given I didnt really care what the price was. It was fast, friendly service and I highly recommend coming here for any repairs or when you need a tow.

fl
Review №17

This place has great good service and very fast very reasonable prices love it. They definitely go out of there way to help customers

K
Review №18

Lowest form of human . Steals car from city street . Can’t describe the mentality of “Phil”, as if you looked in your fridge for something outdated and moldy, it would serve humanity better than this outfit. Stay very clear of this establishment.

Sh
Review №19

Terrible service. Charged us $330 to fix a small problem with the car but he never fixed it at all. He broke a part putting it in the car, and just left the part in there broken with a missing screw. Ended up having to pay extra money to replace parts and get it fixed elsewhere. Terrible !

Li
Review №20

If i could give 0 stars i would. Called for a tow, was told the driver would be there in 30-45, was given a cell number to get ahold of the driver. Texted the number saying if he had any questions to let me know, because as his stand-offish voicemail said i prefer text to voicemail. 2 hours later, no one was answering at the office and the driver still has not responded after 2 or 3 texts. Finally text saying Ive contacted another company and get a response I told Phil i was in Saratoga working on a truck. Told them not to bother, i had contacted another company after waiting on the side of the road for 2 hours. Most unprofessional thing i have experienced in a long time.**I am editing my review to add that, upon reading my review, the company took it upon themselves the harass me over my personal cell phone by calling multiple times; and when i hung up the first time and ignored the call the second time, they blew my phone up with texts attempting to make ammends. I told them my review was staying, that what happened was unprofessional and asked them to stop contacting me, claiming that i would call the authorities if they continued to harrass me. They then texted back saying that atleast they were being professional trying to make things right. I would hardly call that professional. I told them I was going to ask them one last time to stop contacting me and they finally stopped. I am honestly in awe over the whole situation.

Ru
Review №21

My car broke down on Hoosick Rd and my insurance towed the car to Phils as it was the closest shop. The place is sketchy, and when I dropped off the car, they only asked for my first name and phone number. I dropped my car off on Tuesday, and did not hear anything from the mechanic, so I called and left a message on Wednesday afternoon. On Thursday, I got a ride to the shop and asked when my car would be looked at. The mechanic said around noon. On Thursday night, I called again and the mechanic said he was looking now. On Friday, I still heard nothing, so I went to the shop and the mechanic told me that he didnt finish looking yet, but that he thought it had no spark. I did not believe this b/c the car was still in the same parking spot and I checked the spark plugs myself before turning in the car. I asked for the keys back, took it to another mechanic and sure enough, it was the fuel filter. The mechanic had my car for 4 days, clearly never looked at it, and never contacted me.If you take your car here, he will not ever contact you. The only way I got ahold of him was physically going into the shop. And even then, he failed to even diagnose my cars problem in 4 days.

Ma
Review №22

Fair prices for work done

Ma
Review №23

My parents went off the road into a ditch during a snowstorm, they are in their late 70s, I called Phil and he pulled them out of the ditch, all within 25 min. Thank you Phil

S
Review №24

I agree with majority of the customer.. Phil had my car for 3 weeks. I had it tow because it was overheating and no heat. So since I work about 45 mins. I figure since he going to fix that problem, I wanted him to look over the car to see what else needs to be replace.. BULL.. I called and called, no answer. then on the 2nd week when I had to get a ride to go to him, he like he said he will call me today around noon..still no call.. then I left voice messages, still no call. I had to physical go see him and he said the same thing I call you. BULL.. So last friday my boyfriend went to get a car because according to Phil it was done.. he charged way to much. I was so disgusted, I just wanted to leave. So today I had to drive to HVCC,, its a 15-20 mins drive..OMG MY CAR OVERHEATED THE HEAT STOP WORKING...So I bought it to another mechanic, he fix it in 3 hours, very friendly, even took it on a test run for 30 mins, came back. I WAS BEYOND PISS...My advice for you, if you need a simple car inspection or oil change, then go to Phil..anything else do not go, because your car will be sitting there for over a week or more. He will not call you or answer your call. I am shock his business is still running. I am a paying customer, why do I have to stalk you, show up to your job on a weekly basic for you to do your job.

Se
Review №25

Two weeks after my check engine light and rough idling issue was dealt with by phils automotive, the check engine light and rough idling returns. The fault on the vehicle was claimed to be an oxygen sensor by phils automotive. I went to autozone when the issue returned, they diagnosed it, and it turned out the cylinder was misfiring. Did phils automotive really replace a sensor? I dont know, all I know is Im not going back. Was this re-occurrence a coincidence? Maybe. Now for the customer service, well there wasnt any. He never picks up his phone, and when he does he has this miserable toned voice and it makes it very unpleasant to speak with him, he wasnt professional by any means. This wasnt a primary vehicle so they also felt that we wouldnt want it back within a 2 months? Thats right. It took this guy 2 months to do what he did, and WE had to constantly call him to ask what was going on. Just because the vehicle isnt on the registered for use doesnt mean we dont want it fixed as soon as possible. Just terrible, how is this place still in business if they are doing this to others?

Wi
Review №26

Got the job done friendly staff

He
Review №27

This place is a disgrace. I called to ask something for my brother. And the guy hung up the phone on me. Very rude and unprofessional!!!!!

Ma
Review №28

Bryan, when a car is towed it is the state law that the vehicle can only be released to the registered owner. It is also for the protection of theowner of the vehicle, what if something came up missing? Who would your girlfriend blame if something was missing from her car?

Information
4 Photos
28 Comments
3.8 Rating
  • Address:1460 NY-7, Troy, NY 12180, United States
  • Site:http://phils-automotive.poi.place/
  • Phone:+1 518-274-3750
Categories
  • Auto repair shop
  • Towing service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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