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Enterprise Truck Rental
3324 S Susan St, Santa Ana, CA 92704, United States
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Enterprise Truck Rental

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Ro
Review №1

I have been doing business with you for the past few years, and the customer service has been lacking. The front office team needs to be re-trained to provide better customer service. I am giving it five stars because I have noticed a big difference in the trucks interior and exterior detail. For the past few weeks, the trucks that I rented have been looking spotless. I do not know what the company did differently, but keep up the excellent work. Whoever is doing the cleaning on the trucks is doing a fantastic job.I enjoy driving clean trucks, and it is a pleasure doing business with you.

Se
Review №2

One guys running the front office - did an excellent job - supervisor in back office not so much - seemed disorganized, disinterested and being at work seemed like the last place he wanted to be

Da
Review №3

New trucks a very good customer at a fair price

Be
Review №4

Manager was very helpful Dannydefinitely suggest 😂

Pa
Review №5

Thank you Enterprise!!

Pa
Review №6

I usually go here to rent for my job and Im usually always treated well, but today and the last time I was there, I was treated poorly and rudely. There is a woman that works there that is rude and is very condescending. There is also a guy there that acts as if you are a bother to him renting a vehicle. Had an attitude the whole time helping me. But then there are other workers that go above and beyond to help. I really hope these two at this location get their act together. Its really bad for business and refects poorly on the company as a whole.

La
Review №7

Would have gotten more stars but at the location I went to I didnt like the female that work there because we were trying to explain to her how about we dont get charged a $500 deposit usually just pay with a credit card and go and shes in a couple of smart comments and then she took off what they need to do is do they need to train your employees little better if you ask me I mean theres no way she should be sitting at getting smart with somebody who has done nothing to her you know how was she like it if it was her what does how come and get a full five stars because I didnt like that lady attitude and I didnt like cuz nobody correct it or said anything it just let her do it and that was it

Ja
Review №8

Love renting from them. The process is nice and easy

Li
Review №9

Friendly and helpful staff. They saved us on moving day when uhual didnt have any trucks even though we reserved. Price was reasonable. Wish they showed us how to operate closing the back gate/lift we got stuck for a while trying to figure it out. Overall Id recommend their service.

PA
Review №10

A great company. They had a lift gate truck available for me to complete my task . Thank Enterprise. Your the best.

Hi
Review №11

Great rental no problems. Both the picking up and dropping off staff were friendly. Would recommend over uhaul

Ri
Review №12

Consistent and professional service as always.

Ke
Review №13

Did a great job. Ive rented from this Enterprise Truck location several times and Ive always been treated quickly, kindly and professionally.

Gl
Review №14

Its fine there used to be a more local office in Westminster was much more convenient but was not in South icu th at least.

Om
Review №15

This place is good they took very good care of myself trying to get me the truck I need, I hope everybody else is doing their jobs as good as you guys are on this location

Jo
Review №16

A++ .. I rent from Penske, Ryder, U-haul, and all the competitors, and my experience with Enterprise truck rental was deserving of the greatest review, for their highest standard in customer service. Every Enterprise I have been to thus far has been over accomodating, and made sure I got the truck I needed. Rates are completely fair for the service you get, and you get what you pay for (except the last time I rented from Penske, omg, awful... never again). I dealt with Harry who took great care of me and made sure I didnt leave without the hitch receiver I needed, which I almost left without remembering to get. And then while Tuttle Click was dropping the ball left and right on my truck in service, Lauren made absolutely sure I was taken care of and even did the dealerships work to make sure I wasnt billed for their neglect. 5 Stars to Lauren and Enterprise, A++ to this operation! I will be a loyal customer for as long as they continue the great job they are doing now. thanks Enterprise!!! - Joshua Boyd, TTHR.

Mi
Review №17

Always a great place to do business very friendly and helpful my number one place for rentals keep up the great work.

Da
Review №18

Very professional. Enough said!!

Ta
Review №19

The people at this location were great. Informed me of everything I need to know on the truck, and were very friendly. Thanks!

Sh
Review №20

Great service, Danny is a wonderful employee very helpful and always ready to help.

Ma
Review №21

Great service and awesome availability

Da
Review №22

Peeps were great !

Da
Review №23

Cant imagine any way they could improve.

Ra
Review №24

Best deal around . get the 300 miles deal. New vehicles. Friendly staff. I do recommend. What they quote is what you pay. Nuff said

Co
Review №25

Wont go anywhere for my truck rental needs! Great staff, service and trucks!

Co
Review №26

I was lied to 3 times about when the truck we rented would be available. After waiting nearly 2 hours, still no truck

Le
Review №27

Tyler C. The general manager hooked me up he is the best and Im planning to rent again he listens and makes sure to take care of us 300 free miles. thank you

jo
Review №28

Communication skills are terrible. If you need a good no hassle service for your company this is not the place to do it.

Ti
Review №29

Had a reservation for a truck rental, went to go pick up and this facility is closed!!!!

wi
Review №30

Outstanding!! Customer service!!

St
Review №31

Love this place!

Information
11 Photos
31 Comments
4.4 Rating
  • Address:3324 S Susan St, Santa Ana, CA 92704, United States
  • Site:https://enterprisetrucks.com/truckrental/en_US/locations/us/e132qs-santa-ana.html?mcid=iyp:24489699
  • Phone:+1 714-435-2822
Categories
  • Truck rental agency
  • Van rental agency
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:7am–5pm
  • Thursday:7am–5pm
  • Friday:8–11am
  • Saturday:Closed
  • Sunday:7am–5pm
From the business
  • Identifies as women-led:Yes
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