Always have a great experience at this Midas location. I have been taking my cars here for for 7+ years. They’re knowledgeable, kind, patient. Explain things to you and don’t treat you like your stupid, and don’t make you get work done that you don’t need. Thanks guys!
I’ve been coming to this Midas location for the past 4 years. I have also recently moved clear across town & will still make the 30-40 min commute to come to this specific location! Keith & his mechanics are always friendly & very knowledgeable, as well as they have the patience to explain to me what’s going on with my vehicle & any possible repairs. They are honest about what needs immediate repairs & what I can wait on so I don’t break the bank. The turn around time for maintenance when I leave my car is faster than I expected. The staff at this location is always friendly when I walk in! Customer service here at this location will always have me come back! Thank you Keith & your staff.
My car was vandalized and a part was stolen. They gave me a quote, explained the problem, and I was able to make an appointment for the next day to have it fixed. They gave me a great price, and even got me in after their latest appointment time to make sure it got done asap. Super quick service, and everyone I spoke to was really friendly. Would definitely recommend!
Highly trusted place! friendly staff and great service! Recently, my serpentine belt was totally broken with some engine oil leakage. Initially, I didnt suspect that they would find out where was the leak. But, they actually figured out there was a small steel ball missing inside my turbo, which is amazing. I was thoroughly impressed! Also, Midas was able to complete the necessary work in one afternoon!
Absolutely love this shop! Keith and all the guys that work there are simply wonderful. Our daughter moved from Minnesota to Arizona to go to college and stumbled upon the shop for an oil change. Shes been a repeat customer ever since. They are true angels in disguise. They are professional, respectful and prices for services are the best in town hands down. They go above and beyond to let her know if theres anything she should be looking out for. For a college student or a young adult this is perfect. It allows them to budget and keep their transportation safe and running. As parents this puts us at ease. Hats off to Keith and all the workers at Midas Broadway. Thanks for the great service. In the world we live in today a shop like this is like finding a rose in the desert. Thank you for your dedication to your customers and your great customer service.Heidi
I always price compare. I always have. This Midas has come out as the best price every time. As well, the guys up front are always super friendly and accommodating to my schedule! They always fit me in and work with me. I have been coming here for years and really appreciate how well they know me and my vehicle.
Highly trusted place. Kept my high-mileage car in top condition always. I once had to bring my car to Toyota for factory recalled parts, and Toyota people did a thorough examination. My car met all the bars in green! Recently took a 5,000-mile road trip. Had the car examined before departure and serviced when back. All that my car needed was an oil change, air filter change, and two new tires! Very happy with the service.
I have been going to Midas on Broadway in Tempe for years. Go out of my way to come to this particular store. I have taken my last three vehicles here as I trust the technicians/managers and the prices and have never felt over charged or taken advantage of. Never been “over sold” on repairs “recommended”. They have also been honest with me when it was time to stop putting money into my car and think about a newer one. I really appreciate that as a single mom. Lastly.....they have always had my repairs done in a more than timely fashion. Always earlier than expected and that’s a plus to be back in your car more quickly!
I set up an appointment for 3:30 today and requested that I be contacted by phone. Never received a call from anyone so I thought we were good to go. When I got there, the lady at the front desk said they had no availability for today and asked if anyone emailed me. I told her I didn’t check because I requested to be contacted by phone. When I checked my email, I got an unprofessional email from the company that wasn’t signed and was just overall unprofessional. If you don’t have any availability, you should change your website to reflect the correct appointment scheduling. What a joke. Glad I’ve never been here before and will never try to go back. Jiffy Lube is way better.
This is the place to go if you want honest dependable service for your autos. Ive been going there for 13 years and highly recommend Keith and his crew.
I, unfortunately, was on a trip and needed to travel across country for a family emergency. I was able to get an appointment right after calling and the team at Midas was able to complete the necessary break work in an hour! I was thoroughly impressed! 11/10 would recommend to a friend!
Less than impressed.Had an oil change and tire rotation done which went okay. They recommended air and cabin air filters to be replaced so I order them to swap out myself later on. When going to change the air filter I found 3 of the 4 screws to hold the lid on were never put back in and the remaining screw was barely screwed in since their inspection, which meant it had been sucking dirty air bypassing the filter since their work.When I just went to swap the cabin filter I find they broke the slow open mechanism and put it back together without the bits that would control that glove box opening. Looks like they may not have known how to disconnect this slow opening arm and broke it completely with a good yank.And they wanted to do fluid flushes and other preventative maintenance on my newer Jeep after seeing this sort of attention to things?? No thanks.
I had a puncture on my rear tire while driving on the freeway early morning. I crippled it into work and changed it out to the donut supplied with the car. The tire was still under warranty and Keith and company got my car in a stall and put a new one on in about an hour. I needed 2 lug nuts, thus the time. They ordered those right up and installed. Thanks guys at Midas! I go there for all my car needs! The guys treat you like family there! Been going there for years! They dont sell you on BS, only what your car actually needs! Thanks! Great service! My mom loves these guys so much she even made them fried red chili burrows! Thats saying a lot! These guys are top notch!
Taken my car here for service a few times and have had good experiences every time.
Been searching for a shop that does good honest work and I found it!! Keith the general manager is very knowledgeable, the front staff is professional and very kind. They took good care of my 97 Mustang GT and worked on my AC, changed calipers, brake pads, rotors. My car is running amazing!! I will also be taking my 2017 Lincoln MKZ to them for future maintenance.
These 1-star reviews are crazy. This Midas is the best, seriously. Ive been in there 2-3 times over the last year and each time I receive great service and they NEVER try and upsell me.Really solid staff in the front office as well. I highly recommend. No BS auto service. Definitely hard to find.
Great service, I live in North Phoenix and the customer service was excellent that for something as simple as an oil change is worth the long drive. They were quick, thorough and explained what they did to my car not just told me... the manager here definitely leads by example and it shows in all the employees.
Keith and company are always professional and take good care of me.
Midas Auto Service has been Great!!Prompt to schedule service, excellent diagnosis of problems and skilled, professional repair.Friendly, reliable. I’ve had my car and roommates cars serviced there for years.Recommend Midas for everyone.
I’ve brought my BMW in to Midas several times and they’ve always had it fixed correctly, on time, and they’re always friendly and great customer service.I think the best part about working with this particular Midas is that they’re great at communicating and keeping me in the loop every step of the way. I never need to call and check on progress, price or anything else - they always keep me informed.
Keith helped me out with two flat tires and a dead battery. He wad professional and the service was fast. Theyre great!
Travis helped me with my tires and I’m so appreciative of him! He is so friendly and nice!
I moved here from the Northeast - have been here twice and these guys are fantastic! Also - for anyone who has an East coast car (ie rust from snow and salt), these guys know what to do! Professional, honest and super helpful. Highly recommend!
I’ve been coming here for years, these guys are really reasonable and super honest in their work. Cameron Sprague was the person who helped me most recently and he was really helpful and professional. Also Keith Kramer is also extremely helpful. I’ve never had issues with anyone here, and I’ve always left suppper satisfied with the service. Thank you again!
Customer service at the Tempe Midas is great. Always done on time at price they quoted. Workmanship is the best, never have any issues, when getting my truck serviced there. Highly recommend!!!
I was so happy to find these guys 7 yrs ago! They have kept my Party bus, my car, and my wife’s car running smooth. They are HONEST and the work is done right. Can’t say enough about Keith and his crew. The Best!!!
Never had a bad experience. Always helpful, friendly, and ready to accommodate. Couldnt ask for more.
My daughters car needed tires. Usually this is an ordeal with a long wait. I walked in and they understood our needs. They sold me a set of tires that should hold up really well and they have a warranty.The whole transaction and tire install was a total of 2 hours.It was a good experience and I would choose them again.
Absolutely love this place! Keith and his team are rockstars. Only place I trust to get my cars serviced!
Great work at a reasonable price. They explained all work that was needed and why. This will definitely be my go to place from now on.
I’ve been to this location several times for my car from getting new tires to oil change to A/C problems and I’ve had a positive experience every time. They always give it to you straight and offer you different solutions to find the best price for you. Even last minute problems they’ve taken a look at without an appointment. Luis is always a huge help and Keith follows up to make sure everything’s going to well. I would highly recommend them for any service
Midas has been my go to for awhile now, I have to say Ive spent plenty of money getting my car fixed but whatever the issue/issues Midas gets it done! No sugar coating they will tell you the truth if you like it or not. Thanks to Keith and his team.
Keith and Ray were very professional, friendly and informative regarding the work. They went above and beyond true customer service. It is my hope is that all of your employees exhibit such professionalism and stellar work. I would refer anyone to your location and your team work.
My experience was great dropped it off they called when it was done. Vehicle working great.
Go here for service, or dont, thats up to you. Their work is satisfactory. But whatever you do, dont get their financing. Unless you enjoy paying an interest rate that would make a mob loan shark blush. I need my car for work and apparently didnt look at the fine print close enough because I financed $1177 for the service and Im pay $1166 in interest. My student loans dont even have that high of an interest rate...
I went in there for a oil change. They ended up telling me I need some stuff like steering power pump and hose for more than $1000.00. Plus tires and air filter for more than $2000 total refused to rotate my tires. They charged me $69.00 and didnt even do the liquid under my hood window wiper fluid ect. Called and the guy said well you can bring it back like seriously I have never felt more ripped off than this place. Never again will I ever go there..
Have been to this Midas 3 times now, 3 different trucks. They do a quality work for a very reasonable price . Good communication during the process and done on time. Appreciate their professionalism and courtesy.
After I did my wheel alignment last week, my car started steering to the right while I’m in the highway. So I gave Midas my car back, however; my car is steering to the right again but this time it is more severe.
I bring all my vehicles to Midas for repairs. They are honest, fair priced and they stand behind their work.
I took my E550 MB Cabriolet in initially to do a Muffler delete to emphasize the tone of the V8 engine in it. Keith and Ray recommended doing a Resonator delete instead based on the fact that I wanted a deep tone but nothing obnoxious and I am happy to say I am extremely pleased with the job they did. I highly recommend this Midas location and I will certainly go back for future Muffler related projects.K Oti
They did an oil change on my car. Im assuming it has fresh oil now because they took money when I tried to leave. I also got stuck waiting for a funeral procession that was maybe ten miles long. Im not saying Im glad someone died but...
Seems like they didn’t even do the work they claimed to be done. Horrible service. Never going back!!! I went there to flush my break fluids which they didn’t do actually so I end up paying for nothing. I found it out after few weeks when my car started shaking and went yo the dealers.
Well then you Darius didnt have the windshield wipers is raining and nobody seemed where to go or where to get help or they could check another store theyre too busy talking and in the back had to wait 30 minutes just get a no for an answer
My wife and I went to this Midas during 2015-2020. They would always be friendly and professional. We could consistently rely on the crew at Midas to get us back on the road. We had to move in 2020--Thank you for everything over the years Keith and everyone at Midas!
Very efficient and affordable. Definitely the best location and the only Midas Ill go to.
Amazing service!!! Prices were great!!!! I called 5 different locations that do oil change/tires and this location was so great!! They fit me in, and gave us a great price!!! Thank you Keith for taking care of us!!! I will do all my business with my vehicle through them.
$65 for an oil change? My husband was in last week and paid under $40. And, no, he didnt have any coupons.
Keith made it right with me I appreciate him.
Luis knew exactly what needed to be done and what I wanted and they got me in and out in no time. The exhaust looks and sounds great
The front end suspension needed work. They got my car back to me later that day. I didnt need to use the financing option but it was nice to know I had the option. Ill be bringing my car back regularly. Thanks!
Ive been coming here for a couple years now, and theyve always taken good care of me, and are pleasant to work with. Ill continue coming here for normal maintenance, as they wont sell me something I dont need, which is why when they actually do tell me there is something I need I trust them.
Thanks for suggesting good price and good service.
I wana thank Keith and his team for fixing my Ford it runs better then ever. Very helpful in explaining and telling what my car needed. Very perfessional and GREAT WORK. Thank you Midas
I love this shop! I take my car to Keith because he is honest. He doesnt try to railroad you into things you dont need. They are easy to work with and communicate well without trying to use scare tactics to fix things. I appreciate honesty and a job well done. Thank you Keith AND thank you to your guys!!
Everyone was so nice and helpful! Very quick service at a reasonable price.
This place was awesome, got me in right away and didnt spend all morning there! Was in and out and everyone was very friendly!
Very good professional people will be going back for more work.
Was here a few weeks ago because I thought I was having an issue with my front struts. Was quoted around 1500 to replace the whole front strut assembly. Come to find out, nothing is wrong with the struts. It is the engine mount that was causing my issue. I feel like I was just told something to either get me out or to get me to spend money. I am so glad I got another 2 opinions because my actual problems are costing me around 2500. I cant even imagine going through 1500 dollars worth of unnecessary maintenance just to turn around and throw another 2500 in mandatory maintenance. Not going to visit here again. On top of everything, I NEVER requested an oil change but was spoken to as if I had. I figured whatever Ill just do it. But that felt like a sly sales tactic.
Midas is totally my go-to place for repairs, tune-ups, etc. Keith Kramer is totally awesome!
I had to cancel my appointment because the staff refused to wear masks inside the office. Were still in the middle of this thing, and I have no time for people still whining about it. Thank you for wasting my time, Midas.
Great service. The guys worked hard to make sure my car was working great, to go the distance
Awesome place to go get an oil and tire changes. Best way is to set an appointment ahead a time and its a quick 30 minutes or so.
This Midas location has saved both mine and my wifes vehicles. From her axle being split in two to a homicidal hunk of plastic that caused some SERIOUS issues with my transmission. These guys have helped me with the big things as well as the simple oil changes and checking my AC. Small parking lot but these guys are good at their jobs and stick to their quotes. They even misquoted me one time and honored the deal anyways.
Was awesome everyone nice price was good going back.
TERRIBLE OIL CHANGE SERVICE. My underbody engine splash shield fell off on the freeway due to the mechanics negligence of not putting up the literally 2 screws back in place JUST to save their time. It is costing me 400 DOLLARS TO REPLACE. High mistake of trusting these people. A simple $50 oil change turned out to be a nightmare. AVOID AT ALL COSTS.
THESE GUYS ARE SCAMMERS. So went to these guys before a loooong road trip and got a oil change, they told me everything was perfect, EXCEPT, 2 of my tires needed to be replaced which I ended up getting new at Walmart for $40....half way through my trip my engine light, turns out my coolent was non existent and transmission fluid also needed help too, had to do that myself while I was stranded. I was also told by a shop in San Francisco that my breaks probably needed to be replaced.... If I was still going to be driving more and back... THIS MIDAS WILL NOT ACTUALLY CHECK YOUR CAR. but hey I really needed those $300 used tires they tried to sell me.
Maintenance has always been decent, good customer service
It was a great experience, they did not try to up sell me and got my car done.
Awesome people awesome experience friendly fast efficient I love it and I will always recommend that when I go to to anybody else
Service was quick and efficient. The service writer was very polite and friendly. Will be going back for service again.
Went with a coupon, but was treated top notch! Showed me everything they saw that needed attention and gave me a print out with cost whenever you can get the money. Wow! They did offer a finance option, but no pressure at all! Honest people, I like that!
A little pricey but the service and honesty is worth it.
On December 18 I called and set up an appointment for the next day the 19th at 12 PM for an oil change. On my car I asked the gentleman who answered how much would be for a Noyle change he said $29. I said that’s great he didn’t ask for my year make and model of the vehicle but I still gave that information on the phone call. I Asked if the price will change because I drive a Chevy Impala 2011 and I believe it takes the dexos synthetic oil and once again asked if that would change the price for the high mileage Oil change. He replied no it’s still gonna be $29 he asked me if I had a Groupon over the phone I told him no. He said not a problem what time do you want to set your appointment and took my information quoted me again before the call ended at $29. I go in the next morning get there they were friendly when they greeted me I told him I had an appointment I’ll just drop the vehicle off and come back when it’s done. I then complemented that $29 was affordable and was a better deal than fireStone. I had advised the most places over price oil changes for my year make and model. The gentleman that was assisting me in person said “Oh wait for that vehicle it’s going to be $49 not $29. “I did advise while you guys called me $29 after giving you my information over the phone call I even gave them my vehicle year make and model. The gentleman then looked at me and said well do you just want to reschedule? I’m not going back to this place it reminds me of when just breaks used to rip people off. Make sure you double check your prices when getting service is done anywhere but I highly recommend it at Midas. The misleading information has now interrupted my day due to me having I personally do my own oil change. This could have been a lot worse if I went through not questioning the prices in person while dropping off my vehicle. Seems like they would have switch the price upon pick up if the job was done I’m so glad I did not do business with this Organization. As hard as it is to trust mechanics I figured this place wouldn’t leave me with a doubt in my mind.
Walked into Midas and the employees interacting w customers where not wearing masks. Won’t be using their services if they can’t have the simplest regard for the law (county mandate) and customers safety.
Love this place! Been going to this Midas for a couple years and Ive always experienced good service and I feel like the management at this location really cares about the quality of their repairs and service and I appreciate that. Would recommend to a friend
Awesome staff and quick service.
THIS IS THE BEST REPAIR SHOP IN THE VALLEY. I ONLY bring my Lexus IS 250 here for service. The service inspection is always thorough. Prices are always fair and reasonable. Timely. Quality work. Honest.
Great service. Always costumer oriented.
Fantastic crew. They are kind, efficient, and honest!
I was told i was getting a oil change, brake check and tire rotation. I was told it should take about an hour. While I was waiting for the oil change. I see my tires being very thoroughly checked out. Someone comes to me in the waiting area and lets me know that my tires are bad and they need to be changed. Gives me a quote. Doesnt give me any kind of price range. And in 30 tells ne my car is done. Doesnt rotate my tires or let me know anything about my brakes. I dont ever say this but..... GO SOMEWHERE ELSE.
Super happy with the shop. My son was there getting his car fixed. They got him in right away in at a very affordable price the mechanic sure knew what he was talking about. I highly recommend you taking your vehicle here for service.
Just stopped in for an oil changed. Staff was super friendly and helpful. Mentioned I would need new tires soon. Nate was a salesman and he didnt pressure me in to a sale. He was great will definitely be back for those tires in the next couple months.
Great service
Fixed the car up real nice!
Great price on the Synthetic Oil change. The crew got me in ahead of my schedule and knocked it out in about 35 minutes.
Do not go here. I made an apt online and thought I was good to go but when I got there the manager tried to convince i was at the wrong location and act like it was my fault and was very rude about it. I know for sure thats incorrect. Turns out making an apt online does not mean you actually have a reserved time but they didnt give me the option to wait and I was there when they opened.Glad this happened i call the an actual dealership and the told me how midas overcharges for the same product and the gave me the full inspection and didnt try to upset sell me. I save money just going to the right place instead of being talked down to like I was stupid.Change your apt system. Train your management. Start giving fair prices.
I love this Midas. Mike and Keith are always so helpful and kind. They always help me out. Weve been going here for 3 almost 4 years and they have been nothing but helpful. They always get my cars running great! They are THE BEST.
The ad said $49 Synthetic oil change but when you go in they charge you extra $30 because your truck takes more goyle when they should put the full price in I went from 49 to 79 to 84 that is not how you do business Midas is a good company but lets put that I would consider that price gouging
I have been going to this Midas for years. The manager Keith is such a pleasure to work with and so are his guys. Its comforting being a female and taking your car somewhere who doesnt b.s. you, and that alone is enough reason to come here. The service is just a bonus. Highly recommend to anyone!!!
I had both my vehicles serviced at this Midas. My service advisor was Mike, he is very friendly and knowledgeable, but most importantly transparent. I did not feel like they were pushing services on me that were not actually required. I highly recommend this location.
The manager is the most knowledgeable mechanic Ive ever come across. Do your car a favor and take it to Mr. Kramer at midas.
Friendly service, Nate even brought me out during the oil change to show me my brakes and explained everything about my car. Will definitely be going back!
No complaints about expedient service and they did a satisfactory job of welding on my muffler system. My dissatisfaction is I feel the $200 charge was too high for two welds that took 15 minutes to do. I should have gotten other estimates in hindsight but was in a rush. Anyhow cant see such justification of price for such a quick job with no parts, just labour. I only hope the welder gets paid at least a half which I doubt. Bottom line I dont trust this shop to give you a reasonable price get other estimates before doing work with them.
I called the service 2 times on Saturday (10/26/19) and spoke to Mike. They told me that engine diagnostic is free. Because Midas is a franchise the price is different in every store. And you will get a different service from store to store. When I actually arrived to the store they pretended that there is no Mike and the price was $150. And its not the first time they did this at this location. And I called again the phone number that I called on Saturday and phone at this location rang. As for work... I assume they do a good job. Its not like you can know if they did well or not.
Great customer service! Very helpful and informative. Came in by appointment and was in and out in 20 minutes. Really appreciate the quality and quick work guys.
Did not go in but customer service was very polite with all my questions over the phone!
Luis was helpful and cared for me in a timely manner. Much appreciated!
Colton was amazing
Purchased a groupon for four wheel alignment. The manager ask me to pay additional $40 since my car is 4-wheel drive. I knew there was no difference in price between 4-wheel or 2-wheel drive on wheel alignment. I went to Midas in Mesa to get it done.