John Caruso is hands down the best sales guy there. About 3 years ago, we went in looking (at that time) at the Explorer. When we walked in, other sales men just looked at us, but John was the only one to approach us. Fast forward to 2021 and 3 cars later, John is the guy to go to. I leased my vehicle in 2018 and it was up this year. I absolutely loved my Explorer, but I would have changed a few things about it. I was going back and forth whether or not to buy it out or not, but again it didnβt have everything exactly I wanted. We ultimately decided to custom order my new vehicle that way I got everything I ever wanted. I ended up ordering my dream Explorer from John. We ordered it back in early June, and I picked it up 2 days ago.. it came in a whole month earlier than expected! John did a fantastic job following up throughout the whole process, keeping me updated and what not. I ended up buying my car this time around. Iβm so in love with my new Ford Explorer ST that I already put front window tints on her! π Trust me, John is the guy to go to! You will not be disappointed. He does NOT pressure you at ALL to close a deal like some sales people do. Back in 2018, he actually suggested going home and doing more research to see the lowest price on the car so he could bring it back to his manager so we can close a deal. True genuine person. We will be back to see John in a couple years to order my husbands new truck. Keep it up John!! PS: I felt really bad the other night being there so late finalizing the paperwork, even though I know you wanted to go home after the long day. Thank you for being so patient and for taking the time to go over some key important details of my car!! You the real MVP! Thanks again :)
Buyer BEWARE!I visited Fullerton Ford to see and test drive a pre-owned sports car. I had to travel 350 miles to get there, which the salesman and sales manager each knew. Since i was traveling, I spoke in advance to a sales manager to negotiate the max price Iβd be willing to pay if the condition was as it appeared in photos, and if it was mechanically sound-no way Im buying a used car sight unseen. After being told it was priced to move, and is in great shape, I asked why it was still on the lot after 78 days. Response: Because their customers usually are there for SUVs. When i asked about additional incentives, like an extended warranty, or military/first responder discount I was told numerous times they were selling it to me βat a loss.β I was reminded several times when I asked to clarify their odd business practices that this is βa well respected dealer.β The βwell respected dealerβ will not allow a buyer to bring their own financing or inspect a used vehicle under a service dept lift. They dont have folks on the weekend that can verify a wire transfer. Again and again I was told the car was in good shape because they only sell quality vehicles. They dont cut corners. Of course they cavalierly trumpeted an oil and air filter change, drive belt replacement, and two new ties they put on. What I wasnβt told about was the extensive rust underneath, or the rust rotting both quarter panels. My salesman βdidnβt see itβ --the bubbled up rust-- until my flight was booked and I was committed. (Look at my photos. Hard to miss?). In full disclosure, he tried to tell me at 6:45 pm literally the night before my early-bird flight, after I spent money on non-refundable tickets. No photos provided. Just a βcall meβ voicemail to let me know some information. Make your own judgment, but Iβd stay clear and do business elsewhere.* as fate would have it, dealer dropped $500 off their Express Price after my visit *
I recently picked up my new Ford Explorer and Miles Mayo has been absolutely wonderful to work with. He was very thorough with placing the order and kept me updated throughout the process. When my vehicle arrived, Miles went above and beyond with showing me all of the features and how to use them. He truly cared about making sure I was getting the most out of my new Explorer and made me confident in understanding each and every button and feature before I left the lot. Miles is extremely knowledgeable, helpful, friendly, organized, detail-oriented, and was able to answer every question I had throughout the whole process. I highly recommend working with Miles if you are looking for a new Ford!
I am very happy with my new Ford Escape Hybrid. My salesperson, Miles Mayo helped me with everything in a friendly professional way. I would highly recommend him to anyone who is interested in ordering a new car. Also, he really helped me understand the new technology when the car came in. Thank you Miles!
I was looking for electric cars for many months. While I was exploring, I found Ford Mustang Mach-E. I eyed this car for couple months. While I was exploring Ford dealerships around my area, I found Fullerton Ford which has very good reviews. I made an appointment and I went there. I met John Caruso who helped me in making my decision. I am happy with his help. I bought Mach-E premium on the same day. He helped me in setting up with my new car. His service is excellent. He is nice and helpful also. I really recommend him to everyone.
My car just went for a 10,000 mile service and everything went great. Fred was very helpful with staying in touch with me. I enjoy the fact that I can drop my car off for night owl drop off and wait at home the next day. I like that Fullerton can I communicate with you through texting it makes the experience of waiting for your car easy.
Purchased a vehicle a few days ago and it was a great experience. My salesman, Mark Whalen, was very nice and personable. Found me a rebate I never knew about, too! Overall excellent experience all-around.
Having to get a car is so stressful but John Caruso from Fullerton Ford made it a really terrific experience. Of course this is the worse time to look for a new car but John was patient and so helpful. I came away with the perfect car for my needs. Thank you John!
John Caruso of Fullerton Ford went above & beyond β locating my specific vehicle and delivering this vehicle to me. There was no-pressure, I didnβt feel rushed. He was a professional and polite salesperson, the price was exactly as negotiated. John also stayed after hours to ensure all paperwork went through seamlessly.
Miles Mayo was my salesman and he was knowledgable and quite pleasant to work with during my purchase of my new 2021 Ford ST Explorer. He kept us up to date when he was notified of the delivery and made the experience pleasant. I would 100% recommend Miles if you need a new Ford at Fullerton.JB
Josh Friebely was a tremendous help. He understood our needs and worked to optimize our buying experience. In this volatile auto market he even helped us achieve a great price relative to competing dealerships! The process was extremely efficient, friendly and thorough.
Been going there for years and theyre the best. Very friendly and courteous staff. Wayne in the service department was very helpful and kept me up to date with a recall that had to be done on my car. Highly recommend this dealership.
I came in with my Son looking to buy an SUV. My Son was very pleased with his salesman, Tom Cusimano, who helped him purchase his Mustang. Tom was awesome. Showed me different vehicles and educated me on all. I decided on a vehicle and Tom could have had it ready that day but I decided to pick up the next morning. Paperwork was easy but before I drove it home. Tom took the time to show me how to work all features. linked up my phone, set channels & so much more. The entire staff was good and made everything smooth. I will see Tom for any vehicles down the road and recommend him to everyone.
I had both airbags replaced within a 2 hour time-frame.My contact person, Wayne was able to accommodate me due to unusual circumstances on my part.Everyone was so friendly. It was a joy to be there.My Ranger is 10 years old and still runs like a champ. I got it at Fullerton.Thanks Fullerton!
I had a great experience purchasing my new Ford F-150 at Fullerton Ford. Everyone was very friendly and easy to work with. My salesman Mark Whalen was extremely knowledgeable, answered all of my questions and was an all around great person to meet. From John, Anthony to Gina I cant say enough positive things about the dealership. I hope the owner knows what a great team they have and that their professionalism stands out from other dealerships. Most of all I hope all of this is appreciated and rewarded. Thank you, Mark and the Fullerton Ford Team.PS - A good friend coincidentally lives directly behind the dealership. He kindly asked if it were possible to minimize the honking of horns when vehicles are locked. Anything that can be done would be appreciated. Thank you again.
Great Dealership ! I couldnt ask for a better experience. My salesman (John Caruso) did an exceptional job. John is professional, friendly, and extremely knowledgeable. I would highly recommend Fullerton Ford to anyone interested in purchasing a new vehicle.
Second car purchased at Fullerton Ford. John Caruso made the sale easy and fast. John is very knowledgeable and answered all of our questions. We would definitely recommend Fullerton and John Caruso for any car or truck purchase.
Alan Weinbaum was very helpful friendly and informative! Made the process of car buying much less stressful then it could have been!
Picked up my new Bronco Sport today! Thank you for a wonderful experience! Mike S was straight forward, knowledgeable, and friendly. The team was very welcoming and made the paperwork process as quick and seamless as possible. Iβm looking forward to lots of fun adventures with our little ones in our new bronco :)
I have really enjoyed leasing my cars from Fullerton Ford. The whole staff has always been wonderful, especially our salesperson, Miles Mayo. Heβs kind, patient, extremely helpful, and is prompt in his responses. He truly cares about giving his clients the best experience. Iβm loving my newest lease and my family will continue to do business there because of both the professionalism of the staff and the fact that Miles has gone out of his way to make each time we work with him better than the last. Thanks, Fullerton!
Called to return a leased F150. I got it from NY but had since moved to Jersey and Im about 5 minutes from Fullerton Ford. They told me they wouldnt take the return because I wasnt one of their customers. First off, Im Fords customer and thats who you work for. Second, they didnt even ask if I was going to get another Ford. What kind of salesmen are they? Im returning a lease dont you think I need a new car??!!!! In which case Id be a customer. I dont get how people do business, if I did this Id go out of business but others do it and thrive, I dont get it. Not that they care but Ill never use them. Not for Fords, Maserati, Alfa Romeo, nothing, all of which Im considering.
Tom Cusimano was one of the most professional sales reps I have ever dealt with in my 40 yrs of buying Ford vehicles. Tom and the rest of the Fullerton Ford team made my buying experience enjoyable but also provided maximum value without the typical sales nonsense most dealers put you through. I passed on several other Ford dealers much closer to my home in order to work with Tom and will continue to do so on my future Ford purchases.
Mike was absolutely amazing! I purchased a Ford Mustang Mach E from this dealership in New Jersey from Florida. All transactions and communications were made through the phone and mail. It was the smoothest out of state process for car buying! I thought it would be far more complicated buying a car out of state but it wasnβt. He set up for the car to be shipped and delivered to me within 5 days of purchasing. Thank you so much Mike for everything!
Since ordering my Bronco months ago...Iβve been called, texted, emailed and mailed by no less than 10 area Ford dealers. One dealership rose above all quickly...Fullerton Ford. Sales Rep Miles Mayo went above and beyond the call of duty. Miles called/texted back immediately...he even sent me a video of my Bronco from the lot. I donβt write many reviews...I expect great service everywhere...but Miles & Fullerton were/are incredible. Ford should be proud of them representing the brand. A+ all the way.
Another successful car buying experience with Mike Schieferstein! This is my third vehicle with Fullerton, and I honestly cannot say enough good things about them. Beyond professional, Mike made the car search process go very smoothly. He was organized, prompt, and upfront about everything. I didnβt have to spend all day waiting around, and got a wonderful new Explorer to boot! Special thanks to Joe also for his help!
Janine did a terrific job explaining all the devices in our new Escape. She made my wife and I very comfortable with the purchase and we will recommend her to anyone looking for a car.
Ron Yonker was great and easy to deal with. Car was delivered without any problems. All the people at the dealership were great. Probably tjr easiest car purchase I have ever had.
Another great experience at Fullerton Ford. Truck was having a couple issues. Came in and saw Gina again. Gina and the diesel tech were great. Received timely updates on parts and work.Couldnβt ask for better service. Overall a great experience!
Al was absolutely phenomenal to work with. I trusted him in every detail of my purchasing experience and he definitely hooked me up with an amazing car with my best interests in hand. I could not have asked for a better experience from a great representative! I will definitely recommend him to all my friends and family looking to buy a car.
Wayne from the service department made getting the recalls completed for my Ford Explorer painless. He is very professional and his assistance with this matter was very appreciated. Thank you Wayne.
Ordered my truck back in a March, due to the shortage of semiconductors the wait was a little longer than expected. However John my sales representative kept me up to date with throughout the process which was appreciated!! So glad my truck is here!! Thanks again John Caruso!!
Hello everyone. Want to say my experience at Fullerton Ford was great last Saturday. Everyone was nice and professional. I financed a 2018 Ford Edge Sel. Want to say thanks to everyone at Fullerton Ford and Sale Consultant John Caruso. Thanks John for taking your time with me and helping me find that right vehicle.
Jordan Freindlich and Fullerton were terrific to work with. Easiest car buying experience ever. We found the vehicle we wanted, made a no-nonsense deal and drove it home not long after. Highly recommend!
I have purchased/leased five vehicles from Fullerton Ford over the last fifteen years. My recent purchase was a 2021 Mustang Mach E. The transaction experience was smooth and uncomplicated as usual thanks to the work of my salesman Mike Schieferstein. He explained all of the costs included in the deal and was upfront about the details. I will always return to Fullerton Ford for my vehicle needs.
Salesman Miles Mayo is highly recommended. His customer service and attention to detail is impeccable.
I did recent service of my Ford Fusion and I would say they did fantastic job. Also I did get my alloy wheels paint job as it was having many scratches, they made it like brand new. Also price was very decent and I couldnβt have done it from any other place than Ford authentic service. Customer service Montenna and others helped a lot to answer all my queries and also updated me about my vehicle status promptly before I went to pick it up.I definitely say this place is really nice, good people work here and they are very prompt in their service. 5 star rating for sure βοΈβοΈβοΈβοΈβοΈ
I had an intermittent issue with my vehicle. I had a few discussion with my service provider Gina to help to help recreate the issue and find solutions to address it. I sincerely appreciate the communication and discussion of the options to address the issue. So far my vehicle is back to running smoothly. I recommend Fullerton for service.
Been going to Fullerton for yrs for car service.First time buying a car. Miles was great to deal with. Very accommodating.
Both the service and the vehicle went far above and beyond my expectations... Sophia was a pleasure to work with and if youre looking for a car shes the person you want to sell it to you!
Janine is the best car salesman i have ever worked with this girl needs a raise and for anyone in the market ask for her
Working with John Caruso was great! He was super helpful getting us the car we wanted. Very pleased with the experience and we would use Fullerton again.
Great experience from beginning to end. Mark Whalen was very helpful throughout the entire process. Wouldnβt go anywhere else. Looking forward to getting my next truck through Mark at Fullerton Ford on 3 years!
Al was a great help and made the experience at ford a great time and very comfortable. He helped me with my new car and Im very happy with my purchase. Its thanks to guys like Al that I love American car brands like ford and will be a loyal company in the future. Thanks Al!
Recently purchased a Certified 2018 Escape from Fullerton. Mostly did my shopping on line and had quick responses to any questions I had. I dealt with Glenn who got back to me quick and the whole process went smooth. I needed a ride the day I was getting the vehicle and that all got worked out smoothly as well. Would recommend Fullerton and Glenn if you are in the market for a vehicle.
I had a really good experience purchasing my new Ford F150. Rob Yonker introduced me to the Powerboost F-150 which complements my AirStream trailer perfectly. I ordered a F150 to get everything I wanted. Rob was totally transparent with me on the status of my truck when it was held up.
Jordan was very helpful and non-pushy. Helped make the entire process seamless. Would highly recommend!
I visited Fullerton to turn in my lease and lease a new ecosport. Mark Whalen took care of me and my experience dealing with Mark was one of excellence. I never felt rushed. Give him a raise. If anyone deserves it Mark definitely does. Thank you Mark Whalen for your help and making me feel important as a client of Fullerton Ford.
Rob Yonker did a great job for me. Worked out a fair price and had everything ready upon my arrival. Went on test drive and told me everything about the vehicle and itβs technology. Fullerton Ford had a better selection and prices then any dealership near me. Drove 2 hours and Iβd do it again. Highly recommend Rob and the crew at Fullerton Ford.
Always a great experience at Fullerton Ford. Im happy to have done this transaction with Miles. He was incredibly helpful and professional. Miles worked hard to help me find the car I was looking for. He knew my preferences but also helped me prioritize which of my wants in a car were most practical. I definitely plan to visit Miles again when my lease is up in 3 years. Thank you!
Just purchased a beautiful 2019 Mustang Convertible at Fullerton Ford. Our salesman, John Caruso, was great to work with and made the process easy. All their support staff were very professional and knowledgeable. I highly recommend this dealership.
Had a great experience here. Rob made it easy, was willing to work with me and there was no pressure at all. I would recommend Fullerton Ford to anyone and will definitely be doing business again there in the future!
My service advisor, Fred Avila, was great! He was understanding of my issue and had my vehicle repaired promptly. He was a true professional!
Tom Cusimano and the team at Fullerton Ford are great! This was the easiest car buying experience Ive had to date. Everything went so smoothly and my new car was delivered right to my house in perfect condition. Thanks again
Great dealership. John Caruso was my salesperson, and he really took the time to explain everything to me - it never felt like he was selling me. He also got very creative in finding me the best pricing/deal for my F-150.Highly recommend.
John Caruso and Fullerton Ford made my shopping experience first rate! Got a sweet deal on a 2020 Ford Escape. John was always available to answer my questions. I never dealt pressured, and he was able to beat the finance rate offered by my bank. Thanks to John and his team!
Just purchased a brand new Bronco 2021 Sport from Fullerton Ford. Josh Friebely made the process seamless and enjoyable. Josh answered all my questions thoroughly as a first-time car buyer from start to finish. Would highly recommend Josh and Fullerton.
Great Ford Dealership. My salesman was fantastic. Ask for John Caruso. I drove from Washington DC to buy a car. They set up an appointment for pickup and got me on the rode super fast.
Seamless experience getting service at Fullerton Ford! Fred was very helpful is always a pleasure to work with.
I recently purchased a new Ford Ranger at Fullerton FordIn Somerville, NJ. Tom Cusimano was the salesman who handled my purchase. He was very pleasant and most knowledgeable about the vehicleβs options and components.Tom and the Fullerton staff, including Joe in Finance, provided me with a hassle free enjoyably great experience. I traveled over 100 miles to the dealership and I can tell you it was well worth the trip. I am 55 years old and have purchased and/or leased many vehicles in my time. My purchase at Fullerton Ford was hands down the best and most efficiently streamlined process Iβve experienced. I highly recommend the dealership.
I had a great experience working with Fullerton Ford. My salesman John Caruso found the car I was looking for and worked with me on my trade-in. Everything ran seamlessly. If youβre shopping for a new car I would thoroughly recommend for him Ford
I have been a loyal customer since 2001, If your a Ford lover, as I am, Fullerton is the dealership to see. Mark Whalen is my Fullerton dealer, he is amazing and will not do you wrong with a sale. Mark is extremely informative and goes the extra mile to see that his customer is happy, heβs a HUGE reason I go there. I just got another car from him a few days ago and I am extremely please with his customer service. I must extend my kudos to the Business Office there, Joe and John worked hard for me, too. I do use Fullerton for my car services and donβt believe that going to a dealership is more expensive, as most people believe. I love the workmanship of the service/ repair department and prices are fair, not a rip off. Do not hesitate for a second to visit Mark Whalen at Fullerton, youβll get a great deal!
Joe and his staff were great! Gina Rubino my service advisor kept me updated the entire time and I was finally able to get my car fixed under warranty after over a year when 2 other Ford dealers couldnt be bothered to do it right. Highly recommend this dealer!! They just made 2 new Customers.
It was my first time buying a car and John Caruso was extremely helpful throughout the entire process. Would recommend him and Fullerton to anyone.
Wayne was extremely helpful and knowledgeable. Really enjoyed my experience
The sale Rep. Rob Yonker was great to work with. He was very knowledgeable of the vehicle I was interested and low pressure. I was able to work a fair deal with Rob and purchased the vehicle. When I took delivery of the vehicle Rob was very helpful in acclimating me with all the new technology. I was also very pleased with Fullerton Ford free service maintenance program.
They were in time, quick and friendly from valet to desk. Montana did a great job.
Best dealership experience! I would highly recommend Fullerton Ford to anyone, Miles was extremely helpful from the very beginning answering any questions I had. I would definitely go back to get another car from them!
Mark was awesome! He was so friendly, easy to talk to, and knowledgeable. He answered all my questions and helped me make the best choice! Will definitely be back again!
We just had such a great experience with the purchase of our new truck, from the moment we walked in until we drove away. Everyone we spoke with were welcoming and helpful especially John Caruso who listened to all of our requests and was able to come up with a great deal. Thanks John and the whole Fullerton Ford sales department! We will definitely come again and recommend you to our friends and family!
This is the 6th vehicle that I have purchased from Fullerton Ford, and the 3rd that Mark Whalen personally provided the excellent service that I received. With the quality Ford product and excellent service, I wouldnt think of going anywhere else when it comes time to purchase another vehicle.
A good dealership overall. Service facility is modern and well run. Prices are what youd expect from a dealership. They do offer coupons for some maintenance services.
Kudos to Montana for her attentiveness and friendly service. She made the process of after hours pick up very convenient.
Very positive experience from start to finish. Had a text message within 15 minutes of my inquiry. It was followed up with a phone call from salesman John Caruso. Was respectful of my needs and budget. A deal was reached in less than 24 hours. Dealership had hand sanitizers everywhere and everyone was wearing masks. Car and paperwork was waiting when I arrived for my appointment. Very satisfied with my new Ford Edge. Thank you!!!
I recently purchased a Ford Edge. Mark Whalen was the salesman who helped me with my purchase. He was so polite and mist helpful in making my purchase go smoothly. I would recommend him to anyone who was interested in buying a car. I love my new Ford. It is a pleasure to drive.
Miles is the best and cannot thank him enough for all his help with buying my husband his dream truck without him knowing. He was always helpful and guided me through this process so smoothly and had everything ready for his surprise. Thank you so much Miles you are truly amazing.
How can you purchase a car successfully during a Pandemic? It works when you have a sales person who is responsive and informative, and a dealership that is customer focused! My experience with Mike Schieferstein and Fullerton Ford was exceptional as to the purchase of a new Ford Expedition, and I look forward to working with them for the service on the vehicle. I highly recommend Mike and Fullerton Ford!
Ordered my truck back in November and just took delivery two days ago. I had a wonderful experience with Miles Mayo he was always giving me updates on my truck and was zero pressure to deal with. The management was also very easy to deal with and weβre all very honestly. Will definitely be back! Thanks again!
Recent visit was great. Gina and the team were attentive throughout my visit. She kept me informed of what the technician was recommending, gave me accurate wait times and a fair estimate of the cost.
Hi, to make a long story short have had my 2018 F-150 towed from another Ford dealership to Fullerton after a diagnosis of a major problem which sounded dubious to me. Speaking with Fred Avilla I immediately felt like I had a advocate in trying to resolve the issue. The service dept. was professional & extremely competent at every interaction. Restored my faith in Ford. Theres no substitute for technical competence end expertise. Problem was resolved quickly and competently. 100% 5 star service dept. THANK YOU! What a pleasure to be treated like a customer/consumer that that the dealership & service dept. actually cared about. //Mike
The guys a Fullerton Ford drive a hard bargain but are fair Mark Whalen was willing to work to make sure i was satisfied, I will definitely go back to purchase another vehicle if needed in the future
Good service. Wayne was great in letting me know when my car was complete. See you next time for service.
Montana was absolutely amazing in addressing all my needs as she also filled in for another position at the same time. Between her and Joe Aucello, they have went beyond my expectations while also being proactive . In taking care of my 2017 F350 King Ranch. Although my girl is still in for major surgery,I feel confident this team at Fullerton Ford will prevail.
My sales person Miles Mayo was very helpful, knowledgeable, and personable. Delivery of my Mach E was very enjoyable. Entire staff were welcoming and helpful. I particularly appreciated the no-pressure approach.
Great experience! I would highly recommend John Caruso! He was the one that guided us through one of the smoothest car leases weve ever done!
Great service, quick and seamless. Wayne, my advisor was great at communicating with me and setting up the service.
Gina in the service department was fantastic. She went above and beyond to get my vehicle serviced.
My experience was super awesome and my sales person was super great! Make sure you ask for Miles Mayo, its a name that is easy to remember and hard to forget...mayo mayo!He was super great at explaining the processes to us and very patient in assisting us. He did his best to meet our needs and in return met our needs more than we expected.A little patience goes a far way.The entire process was one that would keep us as a customer for life.Thanks Miles Mayo...mayo mayo!
Rui Tome and Fullerton Jeep made my shopping experience first rate! Got a sweet deal on a 2020 Ford Escape. Thank you for your help and time.
John Caruso is the sales guy. He asked me questions to determine what my needs were and matched me up with the perfect vehicle for me. Very comfortable process all the way through. Highly recommend!!
I went back to Fullerton Ford for another car lease and my Salesman Miles as well as the rest of the dealership staff made my new car lease go quick and easy. Great car shopping experience!
The whole process was super easy. Our salesman, Miles Mayo, was very attentive. I love my new car!
Fullerton is one of the greatest dealership to deal with! John Caruso is the best salesman! He has helped me get into my Mustang and my wife get into her Escape! A BIG thank you to John & the team at Fullerton Ford!
Alan was so great and made the entire process memorable and smooth, especially with my buying from out of state. Could not be happier with my new car, and Alan went above and beyond to make my first car purchase a memorable one.
Good work at a fair price and very convenient. Our service advisor, Gina, was very helpful.
My saleman, Jordan Freindlich, was great. Also, a cat person like myself.Thanks Jordan.
I had a great experience at Fullerton Ford in Somerville,N.J.The salesman,Mike Schieferstein was very professional and had a great down to earth personality.He made the task of purchasing a new car very simple. I would recommend him to anyone who is in the market for a new vehicle.