We rented 2 cars from Stop-N-Go Rent-A-car during our two summer road trips in 2021. The service is fast and Ben and Brad are very friendly and customer focused. Their rates are very competitive and even better compared to other major car rental companies and their location close to the SNA airport makes them a great choice for car rental. We will definitely continue working with them in the future for our car rental needs. Their car selection is good and they will try to accommodate you in any way they can.
We gave them a call at the airport as it was said in the confirmation email. In less than 5 minutes a shuttle picked us up to the rental shop and they dropped us off, at the end, at the airport. Friendly, polite, helpful and organized. Absolutely satisfied with their service!
The best car rental experience weve ever had. Prompt pickup at the airport (no more than five minutes from the time we called them until they arrived) and a very friendly and knowledgeable staff. Ben and Brad, two brothers who own the business are on site and have owned the agency for 12 years. They really have their act together. No hidden fees or surprises on pickup or return. Two very honest and upfront owners. One driver commented his car had 50,000 miles on it - big deal!! Our vehicle (Hyundai Accent) had 60,000 miles on it but was immaculate inside and rode and drove well. They evidently take very good care of and maintain their vehicles well. Because of the great value they offer - half of what the big agencies charge - and their excellent customer service - we will rent from them again when we return to see our family.
We had reserved a convertible Mustang for a week of California sunshine. Our visit was delayed by 24 hours due to flight issues. Stop-N-Go started our week rental when we arrived with no issues allowing us to completely enjoy our vacation. The car and service provided was outstanding. We highly recommend them for your Southern Cal car rental needs.
This is a great company. They were timely, flexible, and a lot cheaper than the in-airport options. Their shuttle arrived quickly and despite being off-site, the whole process was faster than many on-site options Ive experienced. Highly recommended.
We had a wonderful experience with StopNGo. After a long flight, it was really comforting to be picked up promptly by a very nice and welcoming person. Ben was very professional and friendly and the process of getting the car was very easy and straight forward. I very much recommend Ben and his business for the great professionalism and the ease of mind he provided to us.
My Husband, Daughter and I rented a car for our vacation, i will never go anywhere else again. the customer service was top notch it literally took them less than 5 mins to get us from the airport and to pick up our car. the car was excellent and we had no issues, we did have a little mishap with a double charge but they went above and beyond to fix that right away, like i said we wont rent anywhere else when we come to visit southern callifornia now. thank you for helping make our trip amazing
Best priced economy car we could find. Quick shuttle service to and from the nearby airport. Would give 5 stars but the car was moderately dirty and didnt sound very good when driving.
Great people who work here, I was running late for a flight and they were ready when I got to the office and dropped everything to get me there in time. Check in and check out/airport pickup was the fastest I’ve ever experienced with a rental car as well as some of the nicest people I’ve worked with in this industry. I would absolutely use again, very pleasant experience.
Cant say enough good things about this car rental agency. You get a very fair price with outstanding customer service. Nothing to be leery about here. See you next year Ben and Brad.
Good experience. Doesnt present like a larger chain; However, car was as ordered and clean, employees were nice. No ten minute hassle about upgrading insurance. Pick up and drop off took about two minutes each. Would use again for a straightforward rental.
Why does the website allow you to rent a car when they dont actually have anything available? Apparently, a reservation email with a reservation number and the actual car youre renting doesnt constitute an actual reservation. Im glad I called to double-check my reservation instead of just showing up.
If you need a rental car that is fast, reasonably priced and easy, Stop-N-Go Rent-A-Car is the perfect place from SNA airport. When we landed, I called the number and was stated that itll be 5 minutes for the shuttle to arrive. Luckily, the area to be picked up from SNA was conveniently located near the taxi area on ground transportation. The whole process took about 5 minutes at the office in Irvine. The rental car provided was very nice and would rent from them again.
Very friendly staff! The process was quick with minimal wait time. The vehicle was ready, clean, and in great condition. This is likely the best interaction we’ve had renting a car.
Rented a car for the week. Good pricing and great service. Got upgraded to a new car at no extra cost. Would use them again for rentals anytime. Manager was also very friendly
Friendly staff, prompt service, clean and fast shuttle service. Definitely worth a look.
Excellent, fast service, no hidden fees, great car, fair pricing.. probably the best car rental experience Ive had
Ben was really professional and really helped us out and made the whole experience so easy and seamless! Definitely recommend and will be renting from again on our next trip!!
Very smooth and easy. They were very kind to offer pick up and drop off at the airport. Highly recommend!
Super easy and quick instructions are very clear and this is overall a good place to get a rental
A nice car, lowest price in town, very fast pickup from SNA airport, and very friendly staff. What more could we ask for?
Bait and switch deceptive practice at the Irvine location. The rep name is BenOn the original quote I booked 16 days and received in my email, the total cost was $542.69. But was charged a total of $619.52!Upon arrival, he wanted to charge UP FRONT about $700 or something similar to cover for whatever. We then got in a minor argument. But I was from out of town and I had limited choice at the time. So I inquired about weekly rental. He went inside another room to check price and came out to tell me the daily rate is the same as 16 days. But he needed to AUTHORIZE $350. Then he made me sign a yellow paper about $271. He explain to me they needed to overcharge because in case I exceed my days etc. However, he did not provide me the paper that shows the rate, tax etc.I extended my lease to the full 16 days.Upon returning the car, he charged me $348.52 on a little white gas station type of receipt with no other info. Seeing my hesitance, he said “trust me. Just sign”. So I signed. Then he made me sign a $271 receipt of the same type. Still no other details. So mentally I felt this was higher. Realizing he over charged me, I took back my $348.52receipt. And decided to take this up to my credit card company to dispute. He demanded receipt back. So I wrote down on the receipt I disagree with the charge. Since the two receipt sum apparently exceeded 542.69. As I was taking a photo of the receipt, he yanked it out of my hand and used foul language telling me to get out of his face.I felt he took advantage of the fact that I am Asian and from out of town.I had such a wonderful experience in California. He gave it a such a bad after taste by deceiving me!
Renting from Stop-n-Go car rental was a great experience in every way. From the friendliness of Ben the owner (who also picked us up at the airport) to the smooth rental process, to the clean and comfortable car (that got great gas mileage) we were delighted with everything and will definitely rent there again when we are back in the area.
Very friendly service and easy to get a car quickly 10/10 recommend! This was the easiest part of my trip to California. We were out of the airport parking lot in less than 5 minutes! And when we returned for departure we were welcomed with friendly faces to help us with our luggage back to our gate!
Very reasonable price and great service. They promptly picked me up and dropped me off at the airport. Everyone was very friendly. I will definitely come back here next time I come to Irvine.
I really liked the service here and will be using them AGAIN when I return to OC. They provided a shuttle van to and from the airport, less then 5 mins away. When getting the car, service was fast and didnt take long to get the car.If you are needing a rental this is your place to go!!
Nice clean car. Quick and easy pickup and drop off. Friendly service.
Brad was the epitome of excellent customer service. Car was in great condition. Fast and easy service
Thanks so much for such an amazing service! We were very pleased with the service overall and the van we rented for my entire family vacation! Highly recommended, great price too!
Very friendly and smooth encounter. I had to book a last minute rental and I was in and out in minutes !
Doesnt tell you if youre a local renter you can bring a utility bill to rent with a debit card
I dont usually use off-site car rental agencies but this one had such a great rating I decided to take a chance. I was not disappointed, the service was great. I was picked up at the airport within 10 minutes and brought directly to the office where my car was waiting. The price was honored and the car was new and clean. I requested to add a driver a few days into the rental and they made it so easy and affordable. I just had to text a picture of the new drivers licence to the owner. I would definitely recommend using this agency!
My family and I had a great experience with Stop-N-Go Rent-a-Car! When we arrived we called for them to come pick us up, and they were here immediately. Service at the rental spot was quick and we were on our way. Car was excellent during our time. We returned it, and were immediately taken to the airport. Both men who took care of us were very friendly and helpful. Highly recommend! And very price friendly!
Excellent service and great vehicle!
Nice place clean helpfully people. Good place to rent.
Very affordable. The location is close to the airport, and the owner provides very quick shuttle to and from the airport.Used the car rental insurance on my credit card so ended up paying less than 200 USD for a five-day rental of a compact size car. Yes, five days, and during Christmas holidays.After returned the vehicle, I forgot my iPhone on the shuttle. I contacted the owner, and he was very kind to deliver my phone to the airport.Absolutely five stars!
Absolutely loved Stop N Go! They were my first rental car experience and I have nothing but good things to say.They did not have an extra fee for being under 25. The car was great!They picked us up from the airport very quickly and the process was quicker than any other car rental that Ive seen my parents go through.When we got back after our trip, we had a hotel that we were staying at in Irvine and they drove us straight there instead of the airport which was super kind. They did not have to do that at all.10/10 would recommend
Pros:* Good service, quick, courteous and friendly.* Car was clean and modern with full tank and everything working quite well. It was an Eco drive as well so it was good on our gas budget.* They have a variety of cars to chose and theyll suggest a car based on your needs and travelling requirements.* Flexible schedule. Theyre open from 8 to 8 and if you need anything just give them a call.* Not the cheapest ever, but competitive prices.* They informed us about some promotions they have that helped with our interests. They werent focused or ripping us off. They really wanted to help and find the best option for our needs.* No age fee. You can be under 25 and drive as long as you have a drivers license and credit card.Cons:*Its a small place quite hidden. We got a bit lost finding the place.*You cant drive outside California.Id definitely recommend this place to anyone who needs a car.
Quick pick up and drop off at the terminal. Clean well maintained vehicle and excellent price. We’d definitely rent here again!
We rented over Christmas weekend and everything was great. Best price for a car near John Wayne by far and friendly customer service. No problem even dropping off on Christmas Day. They pick you up and drop you off at the airport quickly. Will definitely use again.
So I needed a car rental after I got into an accident. I was not happy with the prices at enterprise and hertz. So I decided to check out stop n go.The service I received was fantastic. The owner was flexible and helpful. He provided me with a smooth ride and was very accommodating to my needs. I could be happier with my experience. Thank you stop n go.
This place is great. I had a rental scheduled with one of the chains that fell through last minute. The guy at the chain counter set me up with this small business by calling them and arranging an airport pickup as they are a mile away. This experience could have been horrible as I had no idea what the reputation was of this company. Thankfully it was anything but. They had a car. Car was fine and priced about 20% below chain. The customer service was amazing. Really nice people here. My 14 yo son accidentally left his cell phone in the rental car. We called them from the airport and without hesitation they drove back to airport and gave my son his phone. We will use them from now on when flying into Santa Ana.
Best car rental experience I’ve ever had. they gave me a brand new Hyundai Elantra. great service. friendly staff. highly recommended.
My husband didnt realize his license was expired and our original Rental company would not provide me with the van that was promised to him. They referred us to STOP & GO RENTAL and they were $100 less expensive. It was a quick in and out and the Van was immaculate! Great car and GREAT SERVICE!
I got to the hotel 30 minutes faster than my colleague, who rented from a company at the airport. Even though Stop-n-go is offsite, they are still quicker, very friendly, and the car was in great condition and fun to drive.
Picked me up from the hotel on time, returned me to the airport without issue, provided a clean vehicle that worked great for FAR cheaper than any competitor. Great vehicle selection and availability, they werent crazy about analyzing the vehicle upon return, and they were very cordial and polite throughout the entire transaction. Absolutely renting from them again when were in town. Only one recommendation for future customers: its not unlimited mileage, but we found the 200mi/day was over double what we were able to use.
Very fast and friendly and gave us a nice clean car. They also dont charge extra for being under age 25 which was a huge plus. Picked us up and dropped us off at the airport for free. Definitely recommend for anyone looking for an easy and affordable rental car experience.
Stop and Go is the most efficient and convenient car rental company that I have ever used. The owners are very accommodating and very reasonable. The cars are clean and in great condition. I would highly recommend Stop and Go for your auto rental needs.
Our experience with this company was GREAT! We made a reservation via the internet and received a confirmation email. They picked us up at the airport once we called. We got to skip waiting at the major car rental places at the airport and having to navigate getting out of the airport. The car was clean and exactly what we wanted. Their rates were phenomenal compared to the major rental car companies! We are so very happy we rented through them!
I had a good experience with this small company. I accidentally booked the wrong dates with one of the big chain rental car companies, and these guys bailed me out by accommodating me on the spot. Yes, they are off site, but they are very close to the airport and its not like they have a circulating shuttle that takes 20 minutes... its more like the owner takes the phone call and then jumps in the car to pick you up, so we only had to wait 5 minutes. It was actually more convenient then hauling my kids over to pick up an on-site car. I visit OC often, and I plan on renting from this company more in the future.
Car was clean, courteous desk agent. Mileage limit is negative for southern CA driving.
I had a nice experience with stop n go.I booked in mobile and called Ben to pick up. He showed in 10 min.Return is also easy and he dropped me back.I strongly recommend.
We booked a week vacation at Disneyland and originally booked a rental car at Budget. When we arrived Budget would not honor the Budget vouchers that we had paid $450 for. It was spring break and all of the rental car places in the Santa Ana Airport were sold out of SUVs (there were 7 of us traveling with all of our luggage). The Dollar rental car was one of the places that was sold out but he referred us to Stop and Go. They came and picked us up (all 7 of us with our luggage) took us to their office which was just a couple of blocks away. They gave us an excellent rate and had the perfect car for us! We will be forever grateful to them for helping us out. Anyone looking for a rental car should consider Stop and Go they will give you a good price, a great car and excellent customer service.
So terrible about customer service. If you look for a rental car, I dont recommend to you. You can find a better store here.
Excellent pricing, excellent service! I will seek this company out every time I fly into Orange County!
Very nice place. Car is clean and price are lower than competitors!
I am very happy with my car rental. They had a good selection and even offered a ride to the airport. This place can not be beat! 👍🏾
Nice clean car and a great price! Owner was a great guy! Definitely would go here again!
Immediately after giving them my credit card, I had $2000 worth of fraud try to come through my credit card with the fraud originating in the local area. I live halfway across the country and have never had any fraud on my card and this was the first purchase I made after getting to California so its very clear the fraud was a result of renting from here and giving them my credit card. Shout out to Chase for catching it right away and calling me immediately to check and shut down the card and mail me a new one where I was vacationing. I dont think they have any proper hacking safe guards. The car we rented also had mechanical issues and a crack in the windshield. If you do rent from here- do not under any circumstance give them your debit card! I paid with cash when I dropped off the car so they wouldnt have my new credit card number. Two stars because they have an airport shuttle which is really convenient and the owner seems nice enough and was responsive to phone calls.
We received great service and nice clean van! Ben was competitive an extremely nice. He made sure we were picked up quickly and gave us A+ service!!!
Flew in to John Wayne, the Avis line was out the door, enterprise had no cars, I had 7 people and one in a wheelchair, looked these guys up, Ben took care of us with a great newer Nissan Pathfinder. We had a great vacation, and they charged us significantly less than Avis. We travel to OC several times a year, we know where to go now for our rental car needs. Thanks Ben and Co.
Good car. Friendly and quick. Expensive but easy good service.
Cant say enough good things about Ben and the rest of the staff at Stop Then Go. They really helped me and my family out after Thrifty really screwed us and left us with no car. On top of picking us up from Thrifty we were in and out of Stop Then Go in 10 min and we have never even spoke before and our Nissan Sentra was perfect! I will continue to use them every time we return to Disneyland! Thanks again guys for the wonderful service!!Cal T.Buffalo, NY
This is the best car rental I`ve ever dealt with. The customer service was super good. The variety of cars is big, most of them are new and in good condition.
Great service. Shuttled us to and from airport. Great price for our week here.
Kind, inexpensive, great service
Reserved a mustang for my adult son to try out before buying, not even 20 miles down the road the car overheated. After waiting for owner to bring a new mustang to replace broke down one, this new replacement mustang was in need of a brake job. More disappointed when owner didnt even offer a discount for all the inconveniences! I felt a little scamed!
Just weird
He was friendly came & picked me up was fast & efficient.
Best Customer Service and best Prices ! highly Recommended !
Worked next door. From whati saw-it was false advertising
Terrible. Their website says they take debit cards and when you go in they actually dont. There website says they have convertibles available, and when you arrive they inform you that they dont have convertibles at all! I called to try to find a car that was good for me and they promised they would call me back in a few hours and then they never did. Total waste of time, I will never try these guys again.
Ben was very professional and helpfull.
Honest and fair. Would use again.
Great customer service!!! Very friendly staff, and very affordable!!!
Not too happy with car needed oil and water and tire pressure light is on, not clean when I got vehicle
Quality vehicles at an affordable rate to rent
Worked with me for a good experience
Good monthly contracts!!
Excellent service.
Great service
Alright place
Stop Rent and Go
Excellent experience at Stop-N-Go! We called the office when we landed, and they picked us up within 5 minutes. Check out was fast and easy. This is a business run by two brothers, and they were very professional and accommodating. They even called us prior to our flight to make sure that they had our flight information correct. Highly recommend!
Accesible price
Its bullshit