I only swim here. The outdoor pool is clean and appropriate temperature. Ive never had an issue here. No hot tub like Boulder location but Im here to swim so no big deal.The kids play area is nice and weve brought them here to splash around a few times.The indoor pool is clean and a nice temperature, but the floors outside the pool are literally falling apart. That would be fine except the floor is made of glued together pebbles and the pebbles are all over and hurt like hell when you step on them barefoot. For $120+/month the floor needs to be redone completely or resealed so its not like stepping on legos.I feel like 3.5 stars is more accurate (7/10), but picked 4 just to be nice. They definitely are not an 8/10 club, but 6/10 seems off too.

I love the instructors at CAC- Flatirons, all the classes are great. BUT the communication from the administration is horrible - I have been trying to cancel my membership and get a refund for charges that were not authorized for months. I continue to send e-mails and leave messages and the only response told me that I needed to talk with corporate and they would pass along the message to call me. Nothing. I have resorted to having my credit card payment stopped, and I am sure they will be in contact when they try to charge my credit card!

I want to start off by saying my review is based solely off experience with the companys account professionals and their billing department. The gym itself is exactly what it appears. A mediocrely equipped overpriced athletic club, but they dont hide that fact.Now for my experience with the absolute train-wreck of a business they are running. I signed a 1yr contract when I lived walked distance from the gym. During that time, it was a nice convenient gym, at a rather steep price, but I knew that going into it. After 1 year, they wanted to up the price since I was no longer a new member, and after a few month to month payments, I opted to cancel my membership after discussions with an account manager in their office on site. I should have known how poor of a service they are running after a friend went to inquire about a new membership, and had a meeting with a professional in an office with a belly up fish in a fishbowl on the desk!Fast forward almost 18 months, and I received a phone-call from collections attempting to collect on the athletic club account. After reaching out to the clubs billing department, I learned that the club only keeps their hard copy cancellation records for 6 months (funny how they waited until after this timeline to attempt to collect), after which the documents were destroyed; and the hard copy was never sent from the gym to their main office. This meant that my only way to avoid the charges, was to provide a carbon copy I was given, almost 2 years ago. Like most, I dont store receipts from a gym I once had a membership for, cancelled, and havent lived near for well over a year. Due to the clubs incompetence to a) initially forward the cancellation documentation from the Flatirons location to the central billing department, and b) maintain their own membership records for a reasonable amount of time, I was forced to pay for a gym membership that I cancelled.Any reasonable business upon failure to charge an account, and after failure to contact the account owner, would have put the account on hold or termination, rather than continuing to rack up a bill every month and handing over to a collection agency. Which they waited until a length of time had passed where most people have tossed any paperwork they had, after the gym destroyed its own copy of the paperwork, and they had racked up a sufficient bill to make a large profit on collections.Long story short, this gym doesnt care about its members, they are just out to make as much money as they can, at any cost. One star is generous for my experience, and I highly advise anyone to stay away unless you are incredibly organized and ready to dispute a membership claim at any point in time. Even then, its a mediocre gym, at a premium price. But hey, its got a smoothie bar.

I was a member here since before it was bought by CAC. Never had any problems until I had to put my membership on hold because of the pandemic. I care for an 87 year old relative so did not feel comfortable going to the gym. First I had problems with them putting my membership on hold and keeping it on hold. They charged my cc the full monthly fee even after I said my membership was on hold. They never refunded my money. Then I decided that I would just cancel my membership. They told me I couldnt because my membership was on hold and in order to cancel I would have to reinstate my membership by paying $100. When I refused to pay they started sending me threatening letters and charging me ridiculous finance charges. I talked to someone again and was told if I just paid $100 they would drop all the finance charges but Im still getting invoices for all the finance charges. It feels like a bad break up with a psychopathic ex.

Beautiful facility. Very impressed

Great personal training session on swimming by Anna Scott.

DONT TRUST THIS GYM WITH YOUR HEALTH This place lies through their teeth about everything. They lie about the policies and will try and scam every dollar they can from you. They told me in March I could cancel my membership due to covid which i did and now find they are still billing me hundreds of dollars. Today i got a notice they tried to charge an old card a 15 only late fee for a balance i dont have and then charged a 25 dollar returned payment fee. The payment wasnt returned, it was declined because you used an old card. They have been doing this for months i see now and the charging a late fee on the returned payment and the a returned payment on the late fee. NEVER TRUST ANYTHING THEY SAY

DO NOT GET A MEMBERSHIP!!! They overcharged me and NEVER gave me my money back. I sent several email and met with the Director of Sales & Membership. He said he would take care of it within two days; a year has passed and I never got my money back. I emailed again and the Director is now denying they owe me that money. Zero accountability. Worst customer service ever! If I could give it zero stars I would. Save your money and spare yourself the worst customer service experience.

Nikki Yoga 🧘‍♀️ so Great

Nice facility! The personal training staff is really helpful and has never once pressured me into buying personal training. I hate huge gyms and this one is just the right size - I feel super comfortable there. The yoga studio is great too! Definitely recommend!

If you want a club to get a swim workout dont go here. Its not unusual to have issues with the temperature of the outdoor pool and other maintenance issues such as chlorine level and cleanliness of the pool. The outdoor pool schedule as of this morning wasnt accurate with respect to coaches and (as rumored) class length, availability, and number of lanes. Since we cant get a straight answer from management its really hard to know. If you read reviews youll get the accurate impression that management at this club leaves much to be desired. Stay away.

This is a review not about the facility, but about the horribly unempathetic people managing it. When signing up for a membership, I was told by the sales person I could cancel my membership at any time despite signing a 12-month agreement. However, when I tried to cancel my membership after six months, the Director of Sales refused. Im happy to assume the sales person simply made a mistake, but the Sales Director refused to even acknowledge the misunderstanding and would do nothing to help me. Instead, he was intent on fleecing me out of six more months of membership dues, which are quite high at $117/month. For half that price, you could join any of the Rec Centers in the Boulder area and youd be supporting better people at a better business.

Nice facilities and great yoga classes. Their customer service is pretty terrible, however. Lots of runaround and waiting for responses. The front desk person cant actually assist with anything, they have to direct you to someone else for all questions, booking, cancellations, etc. which makes things take forever. Overall a nice gym as long you dont actually need to speak to anyone.

I haven’t had any issues with this place until the last month. Multiple treadmills have not been working and after voicing the concern every single day that I have been there they have still yet to be fixed. Reached out today, for the 8th ish time to let them know, and still nothing. They didn’t even put a sign up to state the treadmill was not working. I get it takes a while to fix these things, but it’s the middle of the winter and the price of this place per month for membership fees could buy all new treadmills.

Really crowded and the membership is kind of sheisty. They do have an indoor pool. It’s sad that they acquired flatirons athletic club because that was actually a good gym. The facility is clean though. Not the best at all

Happened today 10/22. I changed my membership from the Boulder to the Flatiron location. I was told by Sales that the Flatiron location is typically $10 less than the Boulder location BUT he was calculating my fee based of the HIGHEST REGIONAL price which is $135 and because I have a discount through my employer he ended up leaving my monthly fee pretty much the same. This doesn’t see correct as the flatiron facility is smaller and has less features compared to the Boulder facility. I’ll be submitting my cancellation. I’m disappointed about the explanation they gave me about the Regional pricing when I thought it should’ve been a transparent change of price between locations. I’ve been a member since 2016 and I even put up with a $10/month increase one year but I was very dissatisfied with the price adjustment. There are better options in the area.

Very clean, well equipped club. Friendly and professional staff. Great value. Plenty and wide variety of fitness classes and equipment.

Nice facility, but the billing department is incompetent and dishonest. I was charged for two months after cancelling my pass, and corporate would only refund on month (despite me receiving confirmation from multiple individuals that I wouldnt be charged). Cant speak enough about the dishonesty here. Find a different gym.

Small facility, but nice. Front desk staff are great. The GM, Matt Francis, is not. I had noticed an inequality in regards to equipment for men and women and was told to reach out to him. It’s been 2 weeks, and I have gotten no reply or seen no change.For example, there are 11 men’s basketballs, 8 children’s basketballs, but only ONE women’s basketball. I have never once seen 11 men use all 11 basketballs at one time, but I can imagine a time where more than one woman would like to play basketball, or run drills with two basketballs, and cannot do so but the men can. A real shame that a face of their facility, Matt Francis, is not responsive to a gender-based equality issue.Update: Matt Francis replied, but with an email that just says “sorry, basketballs were ordered.” Never acknowledged the issue. Horrible representation for the facility.

I like the range of classes from kundalini yoga to pickle ball. Friendly nice place to work out.

For the price, there are much better options. I ended up canceling within the first week but still waiting for my billing credit. Typical corporate gym experience. The staff was very indifferent compared to the new gym I’m at now.

Great classes!! :) Small, intimate, hometown feel that you cant find in other clubs in town. Ive been a member at most. If you want community, as well as a workout - this club is for you. Front desk staff and childcare are so kind. Personal Trainers know what they are doing. Heated outdoor pool. Spa in each locker room w/ hot tub, sauna, and steam room- ohh yah man!

My review is focused on the tennis program. The addition of Travis Ervick as the tennis program director is a huge improvement. Travis is eager to get people out on the courts so he held a number of clinics, social gatherings, etc. throughout the summer which were well attended and a lot of fun. A new ball machine would be a great addition to the program, as would continuous clinics. Travis has helped to make tennis a viable part of the CAC -Flatirons membership and I hope it continues to grow.Ive also noticed that the front desk staff seems to be more knowledgeable and friendly-however, during the 18 months Ive been a member there have been 3 different managers-the turnover is not good. Matt needs to make himself known to the members-he should be interacting with members throughout the day, encouraging them to give him feedback on improvements for the club as well as his staff.

Great facility, pool, racquetball, free weights, great customer service. They also have an elevated platform with bumper weights for compound lifts

This was a great club, but unfortunately is now unsanitary and has the classic corporate high turnover and poor service all to common. With so many great clubs in the area you can do better for the same money. Beware of the high pressure sales too!

I love to workout here! They have so many things going on here and many machines to choose from & a pool with workout activities going on constantly. The reason I only gave 4 stars is because they are constantly raising their prices it seems that about every few months their prices are getting higher and higher.

I enjoy the variety of yoga classes offered at CAC - Flatirons. Jessica, Renee, and Annie are energetic but also caring and attentive. Their classes challenge me and I always feel like I accomplished a great workout when I leave.

Called to get pricing information - they refused to give it to me. They wanted me to wait for a membership team member to call me later in the day. All I wanted was an idea of the cost..... There should be no run-around with that simple of a question. They obviously just wanted to give me a whole schpeel to get me to join.If you have to ask, you cant afford it. They obviously arent proud of their price or they would list it on their website, or at least be forthcoming when you call them.Never been in, but that left a BAD TASTE in my mouth.

Ever since Wellbridge took over this gym, its management have looked the other way with regards to serving its current membership. For a six month period there was a manager who did care about membership and the facility but they moved her on. Membership numbers drive this gym not quality of facility- you are warned.

Flatirons sold out to a big corporation, they have so many customers, they cannot treat them individually...they just send out computer generated letters. Watch out for big increases in your subscription. Very sad to see a local institution go global...

Inquired about transferring as I moved to Denver and was told by a staff member Youll have to go to the other club to find out their rates / etc. but my best advice is dont EVER cancel with us because its a real pain .. I provided 30 days notice per the agreement and the parent company, WellBridge Inc., still tried to come after me 4 months later for ~$400 with all of these late fees and CC declined fees (they conveniently waited 4 months to let me know this). They were extremely rude and said I was being referred to a collection agency (never have had this before in my life) and they hung up on me. Fortunately, I saved my emails -- if you do join, give them a copy in writing and save it when you cancel, and contact the corporate office when you cancel. Their communication is abysmal / non-existent.Furthermore, they never acknowledged my extra $15 off a month I was supposed to get through my healthcare, and they made the process as difficult as possible and blamed everything on my healthcare provider -- when I reached out to my provider, I found out that they had never even been contacted! After investing multiple hours over multiple weeks, I admit that I finally gave up pursuit of this discount (exactly what the gym wanted).While I was there, we were kicked off the basketball for a high school Volleyball team, despite the fact that basketball had been going on at that time for YEARS. Showers were constantly out of order and there was only 1 shower in 10 w/ good water pressure. My understanding is that it used to be better but now it has a very corporate feel and I would recommend finding somewhere else: I can honestly say this is the worst experience I have ever had with a gym (and Ive been a member of ~8-10 gyms in my life time). They will be the nicest people in the world to you until you sign that contract, and then youre just another number to be collected from.

Very nicely remodeled facility which has been in boulder for decades

Id watch out. This is not the family friendly gym you want to take your kids too! With so many choices in Boulder, dont chose this one! The morally, unethical decisions made by the staff are disgusting.

Very sanitary, lovely staff, wonderful facility and amenities!!

Horrible- run badly and without regard for members- everything from the pool to the showers are always broken - you can’t speak to anyone that cares or does anythingWith plenty of options available in Boulder - rum from this place as fast as you can

Indoor pool, outdoor pool, tennis, racquet ball, basketball court, indoor track, weights and cardio equipment.

No water in locker rooms and Id rather have key based locks like the one on 30th st. Anyone can see your code as you enter it.

I work here !