We have lived in the Villas under a 6 month lease. We have had a bottom apartment facing the golf course & have loved the view! We have also had an extended yard with a privacy fence which worked perfectly for our 2 small dogs. The pools have been great & we have been thankful for having a parking garage.Some undesirable things have been to see so many people not clean up after their dogs, valet garbage service has been a bit hit & miss & the gate to the right of the office bldg has been non-working almost for the length of time we lived here. With that said, we pretty much overlooked these things.The one thing that was very hard to overlook was how extremely loud our neighbors were above us. We had tried talking to the tenants without success & filed several complaints with management & courtesy clerks as they were very noisy into late hours of the night. This behavior was pretty constant the whole time we lived here. We even had a few visitors comment how loud they were. We were also always picking up their garbage out of our yard. Over time it became so extremely frustrating because it never really appeared that management was doing anything about it. We only have a few days left before we move out & still dealing with their noise. We often were told its just part of apt living, but this was in no way normal.My advice to anyone thinking of renting a bottom floor apartment is ask management about any noise complaints on file for the upstairs tenants. Even with dogs, a topfloor apt may be the best choice here. Overall though we enjoyed our time here. Maintenance was usually speedy on service requests we needed taken care of.

The staff is amazing! Move in process took less than 24hours for approval. The unit assigned was very clean well maintained. Decided to upgrade to a 2 bedroom after 6 months. Stephanie made the process so easy! She was patient, knowledgeable, and understanding while helping me make my decision on the upgraded unit. I definitely have been impressed with how attentive and excellent the whole staff has been so far. Maintenance workers are very friendly and quick to assist when needed! I would give this place 10 stars if i could!

I actually really liked this place until 3 months in, it was 3 of us in the unit with 3 cars and only one parking spot. We asked for months to buy another but we never heard back. We’d have to take turns parking up the hill & walk down to our apartment & if we had guests they would have to do the same. One time one of the buildings parking garage was closed due to maintenance & all those people had to take the free spots & we were left parking at QT the gas station for a week. In short words the parking is terrible!!Our unit itself the AC & heater distributed unevenly. We slept with 3 fans on the whole year we lived there because our room would never be as cool as the other half of the apartment. We called for them to come fix it & the guy who came only changed the filter & told me there was no real way to fix that problem.I called the front office 3 different times after finding scorpions in our apartment for pest control. The woman even said it was a priority and someone would come that following Monday. No one ever showed. I called again just to be told I had never called to begin with ??? Because they didn’t have it notated. She rescheduled and again no one ever showed up we didn’t care at this point since we knew for sure we wouldn’t be staying here.Last but not least the worst of all was the ridiculous amount they will charge when you move out. My boyfriend and I cleaned the entire apartment top to bottom just to have our $500 deposit not given back and on top pf that charged $300 more. If I could give this apartment 0 stars I would.You are all better off moving anywhere but here.

This place is great! Very peaceful

Paid to live month to month for 2 month to fulfill my 60 day notice. Now they are saying they lost my written notice so I still owe them for the 2 months, even though I printed it in their business office roughly 20 feet away from the ladies desk and handed it to her personally. It is causing me to get denied for further rentals and apparently I have no recourse even though they admit I lived month to month for the 2 months. Make sure you cover yourself with a date and time stamp email notice when you move out. Not sure why I had to pay the up charge to live month to month for the 60 days if this was going to happen.As an follow up note to their reply, no one answers the number they provide for you to call and when they call back they are very unprofessional and condescending like I am a deadbeat even though I was NEVER late on a payment and went the extra 60 days month to month to fulfill the 60 day notice.Super unprofessional.

What a nightmare apartment was dirty not ready for anyone to move in daily I find things in need of repair be careful now the ceiling fan and washer don’t work this complex is a miserable place don’t move in you’ll regret it. Now I was having my pod delivered and office wants it by leasing office as if movers could drag items in 100 degree heat up 2 flights of stairs unbelievable the black mold growing in bathroom wasn’t resolved by tighttscrews on toilet Avoid this disaster

5/13/221 - 5 months in and im still impressed with Staff and maintenance!If i email the office with any questions i get a response within a day!if i put in a minor maintenance request they are there within the next day and job is completed. I hope it stays like this! i plan to stay here for next few years until i get my first house. until then i am definitely feeling at home here in Villas at Westover Hills!1/16/2021I can’t say much yet. Got my keys today and I move in tomorrow but office has been great to me.Email responses A+ !They answer the phone every-time I call.Jessica is the main one I’ve worked with. But I’ve spoke to a few ladies in the office and they are all great!Thank you for a smooth move in !

Responsive management, quick repairs, competent staff in every area. The building is lovely. Large spaces, efficient layout, high ceilings, lots of light and neutral colors. We moved in right before the plague so we havent taken full advantage of the amenities, but the pool is just lovely. There is an overabundance of dog feces in some areas and I have to agree that the valet trash is hit or miss. Out of all of the apartments Ive lived in this is by far the best.

I prefer to keep to myself and relax. A barley had any maintenance request but when I did they were quickly resolved. I am forgiving a few minor things due to COVID-19 - no one expected that but it is what it is. I would say if you truly don’t plan to use the amenities offered don’t rent here or your wasting your money. But for what it offers and everything it’s a great price. Staff and maintenance were always kind. And of course it may very but I never had a issue with my neighbors everyone was respectful and not annoying (like my new place). Only moved out because I had a baby so wanted to save money for a house quicker. Besides that only other info I can give is if you have more then 1 car parking a little fun at times. I went ahead and went with renting another spot. But again over all great experience for me.

Was reading some of the reviews and was honestly caught by surprise by some of the negative. My family and I have been living here for approximately 4 months and we are very happy with this community. The staff in the front office are very helpful and friendly. They are very quick to respond to any of my questions or concerns. Pricing is very reasonable, considering all the amenities that are in the community as well as location. (amenities are restricted to certain ones, but thats not their fault.. its safety protocols due to covid which I completely understand)... there is a lot of empty parking for visitors but I also really like that if someone parks in your reserved spot, the office is very prompt in getting the vehicle removed for you. I take my kids to the playground often and they enjoy it very much.. met some great neighbors there. I like the valet trash service.. and also the package lockers (i shop on amazon way too much)... Overall great experience thus far and my family and I really like this community...

I been reading about people complaining but I’ve had the best time of my life living here. Best view in the city, a/c blows snow in the summer. It really does, I set my a/c at 63 during the day when I sleep and it feels so good. Any maintenance request has gotten taken care of within 3 hours. It’s very peaceful, everyone is friendly, even the puppies are friendly. I’ve been living here for about 11 months and I love it.

Truck got broken into stole my ice chest and tools out the tool box. Amenities have been shut down for 8 months now, overpriced apartments.

This place sucks BIG TIME. So many other options for apartments, why would you even consider this one?

We have lived here 3 years and absolutely love it. The office staff are always available to address your needs and concerns. Maintenance guys take care of work orders with a quick turnaround time. And we have no issues whatsoever with neighbors, parking, or amenities. The office management has the complex running smoothly and gives us the best customer service. Best apartments around the Sea world area!!!

I just recently moved into this complex and so far I have nothing but great things to say! Our leasing agent Jessica was super helpful and sweet, and they helped us get all of the paperwork and applications finished in a timely manner.The apartment itself is very quiet and cozy! Can definitely say Im proud to call this my new home!

Noisy neighbors, I dont even know if courtesy officers respond on time for noisy complaints or not, these walls arent sound proof with music blasting away or young ones having parties. I guess thats all apartments in general. These arent houses where you can blast away your noises if anybody knows that. Some tenants here want to live a peaceful life but others dont. I think there should be some kind of noise level rules around here.

Nice place good stuff specially kayla the apartment quality its normal the oven,microwave,refrigerator are so old, good view on the other side (golf yard) pets friendly

I have lived here for several months. The team at the front office is extremely sweet. They have a fairly easy system for submitting rent payments and work orders. They have never waited longer than a day for a single work order placed! The garage is a nice touch to the complex. We love all the amenities they have here. Only down fall from a 5 star review is the continuous issues with the front gate. We have to change our remotes frequently throughout our stay. But, a minor inconvenience when compared to how nice the team and apartments are!

So far so great. The front office staff is always so friendly when i need assistance. I LOVE all the amenities that this place has to offer. Only thing i think is the downside on this property is all the rocks. Very very very limited grass. It’s tough taking my dog out to potty with very limited grass areas. But overall it is an awesome friendly place to live!

I live there for 2 years and for the past 8 months the neighbor behind my bedroom is acting kuku, pure psycho. I’ve called office 100 times, I’ve spoken to couple of different managers, curtesy officer stepped in couple of time as OTHER neighbor thought the noise comes from my side. It’s frustrating and scary how someone knock the wall, hanging frames falls. Sometimes nose comes in a day time and person is screening. Office agreed I call a police next time.

Nice place to live with plenty of amenities. The new trash policy is not great because residents usually create more trash than 2 little bins. Taylor is an absolute awesome employee here at the apartments and I recommend working with her if you are looking for an apartment here. She is very helpful and smart and her smile will brighten your day!

My daughters and I LOVE living here! We have now lived at Villas in Westover Hills for a little over 14 months because I recently renewed my lease. From the moment we came to tour the complex we have had exceptional service starting with Jessica. Anytime we have needed help with something the maintenance staff responds immediately either the same day or the very next day, and always with a smile and pleasant attitude. The apartments are very clean, and have garden tubs which was a selling point for me. However, the selling points for my daughters are the pools, and all of the sports and fitness amenities on site. We are also very fortunate to have a beautiful view of the sky from our building of breathtaking sunsets, three sparkling pools, and on occasion throughout the year, we get an awesome fireworks display from Sea World just off in the distance. Oh, and for those who have kids like I do, having the high school, middle school, and elementary school just down the street is PRIMO. Plus you have easy access to the freeway to take you to restaurants and shopping in either direction. You cant go wrong moving here.

Taylor was so helpful with our entire move in process !! Any questions that I had she cheerfully answered ! The maintenance staff are very quick, efficient and helpful if you have any problems with your apartment. They have four pools, 1 jacuzzi, a sauna, and gym that it always kept clean which I very much appreciate ! Overall, the apt complex is beautiful and very well kept with amazing staff COME LIVE HERE !

Great place to live. The staff is friendly, helpful and always available. I would recommend to anyone looking for a luxury apartment at an affordable price. Tons of amenities and comfort.

This place was perfect until I started having major problems with my neighbors all hours of the day and night for 6 months straight and it is still continuing. Ive contacted Brandon and Rojelio MULTIPLE times with video evidence and noise level data reports NOTHING HAS BEEN DONE. This apartment complex has had increased burglary issues, parking problems, broken front gates, packages stolen, lack of management interference and communication when it comes to community issues and problem. This place needs to be investigated and the management team needs to be replaced IMMEDIATELY.

I’ve lived here for 4 months now. I loved complex along with the amenities! Such a convenient location. The staff has always been friendly and willing to assist me in anything I needed. Highly recommend Villas in Westover Hills

Great place to live. I’ve had no issues. The leasing staff is always very helpful and gets back to me quickly. Maintenance works very quickly too. I also love all the amenities here.

This the first apartment complex that truly cares about their tenants. You can definitely see it by how well they take care of the grounds, the amenities, and how they enforce the rules. The office staff are friendly and the apartment location is great being close to Alamo ranch and Sea world.

We have been living here close to 4 years. We love it. It’s been such a good home to us. The office staff, especially Jessica, is awesome :)

I will not be able to rate this place with 5 stars, I was a resident here and from the beginning I had to pay money per application and an additional one which did not receive an explanation of weight for which I had to pay more, the staff is very friendly in that regard I consider 5 stars, absolutely everyone is very friendly but I do not like the unjustified money charges too much I rented an apartment for 6 months I was only about two months in it, the rest of the time we had to live in another place for labor issues, they discounted more than half of my deposit for paint touch-ups and I didnt nail a sprig or screw the walls and all the cleaning remained intact better than when we received the apartment which already had cockroaches everywhere is the first time I have this bad experience, I have always wanted to be exemplary with the deliveries of the properties where I have lived and always returned my full deposit and received a good explanation of the charges for which I had to pay, they also charge a huge fee for cleaning the carpet, this apartment had to be cleaned very well before starting to live in it there was too much dirt in the kitchen and storage. If you plan to live here remember to notify strictly 60 days before so that money that you do not want to pay is not charged to your account, they are very strict in search of keeping your money. Some residents have a bad habit of leaving their dogs urine in the halls and fecal matter in the pastures.

The villas of west over hills is such a wonderful place to live. Very convenient to my job and quick access to the highways and near by shopping. I strongly recommend this place to call home!

This is the best place Ive been to. Yeah sometimes people can get noisy, but you cant always complain in life. (Fortunately for me, they moved out) they have a gym here that i go to everyday, Im starting to lose weight too! The people in the front are amazing people, who always have a smile on their face. If anyone from the office is reading this; thank you for your hard work, you guys deserve the best in life!

I have been living in the apartment complex building slightly over a year now and mostly had issues with the Valet trash service. You will be paying for it but it’s a hit or mis kind of thing and at times they won’t pick up your trash for 4-5 days. So, in the the evening when you come back from work you will be welcomed by the smell of trash because the someone is not doing his/her job.I also had a theft, old gps stolen from my car and management never responded to my calls and emails.

I have been here almost a year and truly like being in these apartments. My neighbors are friendly and never have trouble from any of the buildings that surround the one I live in. Any thing I bring to the attention of the staff, they bend over backwards to assist in anyway they can, if they can get it fixed right then it only takes a day or so to fix the issue. I recommend these apartments with out hesitation.

Very bad experience, my husband and I delivered the apartment and the garage in perfect condition in terms of cleaning, painting, walls, and the deposit was $ 500 and only returned $ 240, we called them more than 3 times asking them to send us An email explaining why they were charging us $ 260 and simply told us on the phone that it was for toilet, paint and carpet. THE EMAIL WAS NEVER BEEN SENT. Our contract was for 6 months and we only lived in the apartment for 2 months, it remained completely empty for 4 more months because we moved out of town and nevertheless paid the rent every month, and it is even unfair because we notified late that we did not want to continue the contract and They charged us 260 dollars for water included for 6 days, just for not notifying us in advance that we would not continue with the contract. Very bad taste living in this apartment complex, it is very nice but the apartments are too basic for such an expensive rent, security is very bad enter unknown people to the complex, they climb through the bars of the pool to bathe, unknown people record your cars, its terrible, strangers smoke weed and dont care if youre in the place walking and wanting to breathe clean air, people walk the dogs and let them urinate in the hallways, you have to send them mails to clean the hallway because The smell of dog pee is horrible, and if you dont send emails to notify them that the hallway is dirty they dont clean it. Since we moved everything was a complete disaster, even our apartment from the beginning to the end always cockroach tube. Horrible experience, even everything was a mess from the beginning with the payment of the application. Application too expensive.

Moved in here at the beginning of the month. Staff is super helpful. Had a minor issue and it was taken care of right away. I love it here!

I MOVED INTO VILLAS AT WESTOVER ALMOST A MONTH AGO. I ABSOLUTELY LOVE IT HERE!! MANAGMENT HAS BEEN SO FRIENDLY. MAINTENANCE RESPONDS RIGHT AWAY!! MY APARTMENT IS SO BEAUTIFUL IT ACTUALLY FEELS LIKE A HOME. I CAME FROM ANOTHER “LUXURY” APARTMENT AND THEIR UNITS WERE TOO “MODERN” IT FELT COLD AND SIMPLE. THE UNITS HERE HAVE SO MUCH CHARACTER TO THEM LIKE THE CROWN MOLDING AND CARPETING IN SOME AREAS. VALET TRASH PICK UP IS ALWAYS ON TIME TOO. THE AMENITIES HERE ARE LIKE NO OTHER APARTMENT COMPLEX. ITS LIKE A COUNTRY CLUB ATMOSPHERE HERE. I HOPE YOU CHOOSE TO CALL THIS PLACE HOME!!

Unfortunately some of the reviews about the floors seem to be true. I hear every step the upstairs resident makes. The steps also cause a very loud cracking sound making it difficult to sleep at night.

I have been here for a couple of weeks now but we are loving the property. Always so clean, and quiet, the office staff are always so nice leasing ages Taylor is so awesome always contacting back and helping us move in smoothly as well with her co-worker Hillary.

Another 1 Star review for the Villas at Westover Hills...Wonder if they actually even care at this point?Regardless if they do, hopefully people thinking about moving here, read this Google page.Ive lived in about 8 different Apt. communities throughout my life. Ive never had any of the problems Ive had living here at Westover, its pathetic.The management here doesnt really do anything but fill out lease paperwork. If you have a complaint... forget it...whats even more sad about the situation is that most of the complaints are things you would NEVER have to complain about somewhere else, cause it would just be a given that its a problem and management would take care of it before anyone even had a chance to complain!Heres what you get at 1818 Rogers Rd.Hallways filled with bird poop(that carries diseases), tons of people on property that dont live here parking their cars in reserved parking spots, multiple GUN SHOTS can be heard really close to the apartment complex, an increase in vehicle and apartment break-ins.There will be neighbors that keep their dogs on their balconies (even though its forbidden), those dogs will bark all day and night, Management will do nothing.Your neighbors will also be able to make as much noise as they want, even if its 3am. You can complain amd complain... nothing will be done.The maintenance walks the property all day... yet the property continues to have broken front gates every week.There is A LOT of CRIME... THEFT, DRUGS, BREAK INs, and although there are cameras everywhere, for some reason theres never any footage to give to Police!, even when the crimes happen in front of multiple cameras(they prob dont work)!They also seem to be under the impression Maintenance can just walk in your Apt. any time they want, cause youre RENTING and not the OWNER.... but theyre sadly mistake if they think a tenant has no legal recourse. My neighbor and I both had issues with this and it wasnt until threatening legal action, they finally stopped.If you have children, they are NOT safe here!This place is seriously a joke....DO NOT SIGN A LEASE @ 1818 Rogers Rd. ... YOU WILL REGRET IT!P.S. I find it hilarious that someone from Management replies to all the negative reviews, pretending to seriously care about these issues.They dont.... if they did... they would just fix the problems instead of trying to save face on Google by pretending like theyre willing to.Dont reply to me If youre from Management... if you care... fix the ridiculous amount of problems on the property, dont TALK about it...Actions speak louder than words.

Ive lived at the Villas in Westover Hills since 2013, and its been a great experience. The leasing staff know me by name and treat me with professionalism. Maintenance requests are handled quickly even though this is a HUGE complex. They have great amenities including a sauna, gym, tennis court, and racquetball court. I love the covered assigned parking for the garden apartments and parking garage for the midrise apartments (Ive lived in both!). This is great for the Texas heat and hailstorms. All in all a great location, staff, and amenities.

Great property, awesome location but management is extremely poor and unprofessional. Tara even hangs up on you...I think maintenance was good although I only needed them once for the 7 months I was there.Refundable deposit is a scam.I recently moved out and made sure everything was clean before I left, absolutely no damages but they want to keep my deposit anyways. Tara says they always charge a cleansing fee, a carpet cleaning fee, etc...if thats the case, dont call it a refundable deposit- call it a move out fee. Deposit amount is not much and I could careless about it-its a matter of principle. This may go to the Texas department of housing...They are fraud and rude.It would be cheaper for them to just refund it or it will be a costly mistake on their part. They will have plenty of vacancies- I know a lot of people in the the complex and in the area and social media and direct mails to residents...Im committed to this. (Ethics)I wish I had taken the time to review Aprils comments from 9 months ago before I moved in to this place 2 months later. April is spot on... They scam you, provide no service then steal your deposit... This is absurd.

Absolutely an AWESOME APT COMPLEX! Talk about up to date for the future. Even has a 4 story parking garage! BEAUTIFUL place to live or just visit with family and friends.

This is like living at a resort. Beautiful and spacious. Three pools in the center of the complex and more amenities than I care to list. Ive been here six months and really like the parking garage. No hail damage on any of my vehicles and its well lit at night. I recommend it highly

Roaches seen since the very first day we moved in. I’ve NEVER had an issue with bugs anywhere else and I’m so sick of it! People do not clean up after their pets. The girls do a great job keeping people out of the pool area that aren’t residents. If it wasn’t for the bugs and pest control I would rate it with 4stars.

I lived one full year .. and been away 6 months ago .. im ready to go back . Love it

I have lived in the Villas for a month now and I am completely satisfied with my decision. After reading the other reviews I almost decided on another property, but the amenities really helped sway me to the Villas. The pools are beautiful, the weight room is clean and the staff has more than exceeded my expectations. I am always greeted with a smile and by name. Yes there are pool parties ( it is the summer) and there are kids in the pool ( it is the summer) and there is some drinking and music in the pool area ( it is the summer). No one is out of control and the noise is normal for kids and adults enjoying a beautiful Texas night at three incredible pools. I urge you to make your own decision once you visit the property. I am sure your experience will be as pleasant as mine.Going on my second month and everything is still going fine. I did find out that the equipment for the game room has to be checked out at the front desk. It is a minor inconvenience but it does let the staff keep record of the equipment. Just make sure you sign the items back in once finished. The valet service for trash hasnt missed pick up once, and the 2 work orders that I requested were done in a timely fashion. I did have an issue with someone parking in spot, but management got involved and I have had no issues since.

Attempted to lease an apartment last year with Mr. Hernandez. Had a horrible experience. Ignored phone calls and voicemails. Did not want to let me ride on golf cart with him to view apartment. All the other staff at the time was fine and extremely helpful, but Mr. Hernandez expressed his racism loud and clear. Ironically me and the guy have the same last name... I just happen to be half black. Avoid using him and everything else should be just fine.

Awesome place to live, apartments are well maintained and very modern. The staff is very friendly and does there due diligence. Plus they have lots of events for family and kids to keep community in touch with each other. Plan on staying here a long time.

I love my place !!! The amenities are amazing and the staff is absolutely awesome . The maintenance staff is awesome taking care of issue in a quick timely manner and the security surveillance is awesome ! I’ve been hear with my family over a year and plan to be here for a while !!

Lived there for 2 1/2 years. I lived on the 2nd floor. There is no water softeners so expect hard water. Keep your master bathroom aired out after showering or expect mold due to the humidity and darkness. Nice gym, hot tub, sauna, and pool becomes popular during the summer. I loved the community events on the holidays. Free professional carpet cleaning every 6 months when you renew your lease, you just have to set it up with the staff. Walls are thin so I always got to hear my neighbors romantic nights. Parked my car in the parking garage and found a nice puncture on the side door, there is no camera footage to help my case. Your car is safest outside under the overhangs. Only pests I have had to mess with was one big cockroach and it was because there was a slight opening by the main door. I patched the opening with a little foam and superglue. You have a cold storage closet but dont expect any of your keys to be able to open it, I still have not been able to open it to date. Biggest complaints I have come are because of the people you live by.Essentially if you make enough noise the staff and maintenance will eventually get to your needs.

Id like to take this opportunity to express my thanks to one of the leasing agent Stephanie Cadena. She was one of the most conscientious and helpful leasing agents we have encountered during our apartment hunt in the past few months. She was was incredibly helpful and more than capable of answering our every question. She has always promptly responded to any request sent via email to her. Stephanie friendly manner has always made me feel taken care of. Thank you so much Stephanie very much appreciated.

I have been here for a year now and I have nothing but great things to say about the staff. Unlike most places they aren’t nice just to get you to sign and then forget you. I moved 300 miles and did everything over the internet and phone. Taelor made a stressful situation much easier. Sure there are normal apt issues with noise but it’s pretty minimal and maintenance is always there the same day. I’ve just signed my 3rd lease and I don’t t see myself going anywhere anytime soon. Thanks to the whole staff for being awesome.

I was here with my children visiting my father who is a resident and was watching them swim in the spa (which is broken not heated). There is absolutely no seating and a few feet down the hallway were 2 rolling chairs. I rolled a chair down to sit outside the spa and was shocked when one of the leasing agents told me to get up - I am 6 months pregnant. She said chairs must stay in office area but that is not where I found them to begin with. Heartless rude mean humiliating. I have never received such treatment especially as a pregnant woman with two young children in tow.

I do not recommend staying here! I just moved out at the end of March after they wanted $70 more a month for me to renew the lease. The leasing agents are dumb as a box of rocks and management is non-existent as well as any security so people were allowed to smoke weed outside with no risk of getting in trouble. Also you had to be very careful while walking around the property because people would speed through the complex like it was a race track with no regard to pedestrians. The complex is dirty and no one picks up after their dog. The paint on the walls of the apartment is so thin that when it gets dirty and you go to clean it, it just rubs off. The management knows this Im sure and thats their way of screwing you out of your deposit by saying they had to paint. Im pretty sure this is what happened to me. I cleaned the whole apartment upon moving out and even got paint from maintenance so I could touch up the walls. The carpets had a few stains from my dog and from a coffee spill so I understood the carpet cleaning fee but they still supposedly had to paint the whole apartment. So not only did they keep my whole deposit but the charged me an extra $100! The only good thing about the complex was the parking garage except I lived in the building where the maintenance shop was so all the maintenance workers would park their personal vehicles in the garage where tenants were supposed to be able to park. Maybe petty I know but if you go to any business, the employees park at the back so the customers can park close. Do not move here unless you like getting robbed from the management!!!

Dont move here the staff is horrible I know about 6 people 3 who didnt resign their lease. Other 3 are just waiting.The area was great they loved it apartments are really nice. Thou the staff stick together so complaining is not worth it. Nepotism is the problem. Talk about felling uncomfortable around the maintenance man. I was visiting my friends and the maintenance man made a pass at me. I told him that I was married my husband was walking behind me when he realized my husband was African American he spoke to me in Spanish and said some very foul things. I told my friend what happened she complained and nothing was done. They said hes a nice guy and they should know because thats their brother-in-law so he could not do anything like that. They said I was lying. I called them complain to corporate but since I didnt live there they didnt want to deal with it.

Since the pandemic and social distancing has taken place, I’ve learned to love this apartment complex. I feel well taken care of by the staff and shown how much we are appreciated.

We have lived here now for over 6 months and we absolutely love it. My partner and I have been very impressed with the professional staff and the speed in which maintenance handles work orders. The view is great and the layouts of the apartments is perfect. I would recommend this for someone looking for great amenities, professional staff, and great views.

The apartments are great and the amnetities as well. The only annoyance were tenants not picking up their pets feces on multiple occasionsYou definitely get what you pay for. No major issues, and upon leaving my apartments spotless I received my deposit back other than 50.00 which I was not sure what that was charged for.Its a great place to live at.

There are too many people for the little parking they have available. The management doesnt enforce any visitation rules which leads to there hardly ever bring any parking and if you pay for your own spot, that could be taken as well. You can call the courtesy officer but they hardly ever answer and all management will do is put a sticker on the car saying it will be towed until they move. Now the desk staff in the office is really nice, management not so much. The maintenance guys are awesome as well. 10/10 would not recommend living here.

My daughter’s car was just broken into YESTERDAY. I called the office and they said they would review the camera’s since it was parked on the first floor. The Police Officer told my daughter they have gotten a lot of reports from people living here at these apartments and my daughters car was the second one reported yesterday afternoon for the day. They just have a camera at the entrance of the garage not the inside of the garage. I doubt my daughter will ever hear from them since awhile back her car was hit in the same garage and it was the same story from the office. It’s been over 6 months and we have NOT heard from them about reviewing that one camera. They do NOT have full time security hired. We leave messages to talk to Rodger Huerta the manager and to have his boss contact us and we still HAVENT heard from anyone. During summer time. You have so many people at the pool grounds having birthday parties with a lot of guests so the residents CAN’T enjoy the pool. We have complained but the problem has not been taken care of.

This is one horrible place to live we just moved in about two months ago we pay a lot of money to be at those apartment we got them for the camera in the parking garage we thought safe boy was I wrong my husbands truck got broken into Thursday night 8/3 we did a police report Friday the 4th went to the leasing office told them stated they will give it to the manager and will give us a call back well no phone call back we called at 4:30 and he left already but will get back to us on Monday well Monday comes guess what he is out of the office again called today hes on a conference call avoiding us as much as possible but one of the girls there said he didnt see anything I just think its pretty sad how they cant see anything the garage is lit up my husband truck was right now when I ask to see the camera they dont let us makes me think they are involved in this but I will not let this go I am going to leave from these apartment and get my lawyer to be involved in this its pretty sad how we pay so much money for them not to help us

My husband stayed at a corporate rental (wayyyyy more expensive then a regular rental about $1700 a month) here for two months while he was in military training during the summer. The location was great tons of fun things to do in the area the complex was clean and well maintained. The staff was friendly- crystal was my favorite a very happy kind person. The pools were nice over packed at times but clean and refreshing. The apartment was basic it looks nice but very cheap vinyl flooring, all white basic appliances and the tubs although ginormous were old and had been painted over several times. We got a two bedroom two bath so the kids and myself could go visit Daddy on the weekends. All was fine until we got the move out bill where they not only took our $300 deposit but I asked for an additional almost $300. Which is absolutely insane considering my husband only stayed there for a two short months (12 hrs a day work shifts) and we cleaned the place impeccably before we left I have video of all of it and I’m going to fight them for as long as it takes but I’m not paying them a dime more and they better give you my $300 deposit back. All in all I would say watch out for this location especially on move out they literally try to steal from you as we are experiencing now. Military families do not do TDY’s and stay at this location!! I don’t trust and nor Reccomended any place that tries this kind of nonsense no matter the location or the staff; this place is one star for dishonesty and theft. ⭐️

Absolutely worse experience ever. Did a 1 year lease. Moved out within 6 months. Crime is a huge uncontrolled issue here. Cars broken into. Gun Shots fired on numerous occasions, Apartments being broken into while people are at work. The walls are very thin in the living facility and you can hear everything. Had many repairs done. And the worst part the management does absolutely nothing to address the unsafe issues. Beware. You will regret it, especially if you have kids.

Very nice complex! Staff is friendly and maintenance get work orders done in a timely manner. The only complaint I would have are some of the residents themselves. They speed through the garages and at times will leave their children unattended in the pool area and game rooms. It just seems the parenting skills being exhibited are not very good. This of course is out of the managements control. I will gladly say that when problems are arising management will post signs to avoid anyone abusing the amenities such as the pool area. They closed the pool area on Mondays since residents were letting non residents come in to hog the pools. The staff even regularly check on the pool area during office hours and escort people out who do not reside at the complex. I was glad to see that they take the initiative to make sure that all residents have a clear understanding to respect the rules of the complex and other residents. I will say that the gates need to be timed to close at a faster pace. Other people will trail in behind you because the gates stay open a few seconds too long. Trash was always picked up on time and I never had any noise issues. Every one had an understanding to keep the noise levels to a minimum. There were always dog waste bags stocked in the public waste containers and when people were not using them signs were posted and security camera footage was viewed to see who was leaving dog waste behind. Needless to say those residents responsible were fined. I really felt like I was living in a resort. When I am ready to rent again I will be moving to Stone Oak however. I feel the area is much better. Too many dirty westsiders in this area when your trying to shop and go to the grocery store. You would think that the cost of living in Westover Hills would keep them out. Unfortunately it does not though. Overall I enjoyed my time here at the complex and the professionalism of the staff is the best that it can be. I wish the staff could move with me when I rent again and be the office staff at the next complex I am at!

I lived here for about 8 months. The staff in the office were friendly and approachable. The grounds were kept clean. The apartment was spacious. All my Maintence requests were dealt with quickly.Many people have pointed out that the grounds have a lot of dog feces. This is true but it is hardly the staffs fault. There are stations all over the grounds with bags in them, but people refuse to pick up after their dogs.The only problem I had with the management was that there had been a mix up with my pet fees. I talked with the staff about it and they cleared the fine they were originally intending to give me.Overall, I enjoyed my experience at The Villas and would recommend this facility.

I’m not quite sure why the negative reviews. I been living here since feb and it’s the best apt I have been at, maintenance is on point. anytime I have an issue 9 times out of 10 it’s resolved the same day if not the very next day. The amenities are beautiful, the staff is extremely nice and the grounds are beautiful. The people complaining probably shouldn’t live in an apt community and go buy or rent a home..some of the complaints make absolutely no sense but to each it’s own. I love the community.

Final bill was mind blowing. I lived by myself with 1 dog. My final statement said I owed $400+ fees for cleaning and damages. No matter how well you clean they will always find something to charge you for. This place just wants your money! Up front the costs seem lower but once you move out thats when they make their money back. Do not live here. Find a different apt and pay a little more. In the long run you will win.

My dog was stolen on the property by a tenant. My dog was chipped and I had her for 5 years and we moved from out of state. The office was aware that the tenants had my pet, and they allowed them to move with my pet off of the property. The office was well aware of the situation and they refused to cooperate with the police to retrieve my pet who had a seizure condition. All of this happened during my pregnancy and the stress of it all ultimately led to a miscarriage. Our experience at this property was horrific. DO NOT MOVE HERE!

I went today to view apartment and was treated like a Nobody the leasing agent didnt build report with me or anything very short response. Waited at the door and being on her phone just making a statement if you have any questions Im here at the door. This place is Not welcoming to males. I wasnt even shown the amenities unless I asked to see it. Brought it up to the Manager on duty and he didnt seem to care either.

I lived in this apartment complex for 6 months and I loved it. Lisette was amazing and I cant imagine working with anyone else when it comes to my place of residence. I appreciate everything she has done for me during my residency.

I lived on a third floor apartment for about a year and a half. For the price, the apartments were okay. The buildings themselves could have been constructed better to save someones peace and money. Many times you are able to hear things through the walls. Being on a top floor, I had no issue with sounds from above. Since the construction wasnt best, there was the issue of having at times ineffective ac. During the peak of summer it would barely keep entire apartment cool. The ac would go out sometimes too. The cost was a bit much at times, and will increase, the longer you stay. In the apartment you can tell there had been upgrades recently to ours. They looked nice from a glance. You can tell that the flooring they had put in was incorrect, leaving gaps in certain areas. Paint job was rushed. The carpet had tiny nails on some areas sticking out which could have avoided had they done it correctly. I had stepped on them a lot. The hallways can definitely be more well kept but its not because of tenants not picking up after themselves. I personally had no issues with maintenance. I didnt have any major issues while living there but when minor ones came up, it was completed same day. Parking is a complete joke if you have multiple cars or visitors. One parking spot is assigned and after that its pretty much first come first serve. Assigned parking rules are mostly ignored and unassigned ones are quickly taken. Car break ins and theft are rampant in this gated community. The office has very limited security cameras in place and they are often ineffective. The management claims to have patrols come through to help stop the issue but I continue to hear about crime. Lights in some areas could possibly help as there are many dark areas at night. They offer a lot of amenities but are often crowded. During peak times the gym, pool, and basketball court are too packed to enjoy yourself or even use. The use of a recently installed package pick up area is really convenient. The dog parks are a decent size but owners never pick up after their dogs. The landscaping is well done and always being improved. The office was always available and I never had a rude interaction with them. They usually do raise the price of rent when the lease comes up or adding some kind of service to your lease. When moving out they will think of any kind of charge in order for them to keep your deposit or even charge you. Overall it can be a little pricey but its decent.

Its an ok apartment. Apartment building is good. But management is poor. If you are planning to move here please check the s safety and security of the place. There are reports of break ins every now and then. Also there was a shooting in the property some time back. Please check that one too.Please note when you move out they will charge premium amounts. They will charge all the regular maintenance expenses to you. My bill was close to $600, without any broken parts just for normal wear.I dont recommend this place. There are better options nearby.

Parking is horrible. Beware they will charge you an insane amount in cleaning fees when you move out, even if you clean everything before you turn in the keys.

The apartments are in a great area close to pretty much everything and look good too. On the flip side the area is not well maintained. The hallways are filled with stray cats and trash juice. Also since moving in in September my rims were stolen in October and after talking with people two other peopl I know have gotten theirs stolen as well. Just this morning I took the dog on a walk and saw another truck sitting on blocks. The office (managers) will do NOTHING to help. It’s clearly a ring but since they conveniently don’t have cameras located anywhere other than their offices/pool/basketball court they say “it’s out of our hands, that’s what you have insurance for.”

Be aware there is no way of getting a returned deposit. Upon breaking a lease and paying over 2k to do so (knowingly not getting a returned deposit), management went the extra mile to over-charge of cleaning fees. The apartment was lived in for less than 2 months and returned clean. In addition to over charges for cleaning an email was sent to us stating to pay another $15.95 ASAP or be sent to collection. These apartments are nice, however, we were very dissatisfied with the amount of charges and continued charges when vacating.

I was ready to do my application and have a proposed move in date in August. The person by the name of Jessica gave me almost 10% higher for fees and deposit than what was actually posted on the website. When I asked, she stated that the prices went up last week. I call it bait and switch. Its a shame, it looked like a nice place.

The staff is very kind but the overall experience of living here is very poor. No one picks up after there animals so as soon as you walk up, it reeks of urine and feces. The side walks, stairways, and hallways are never cleaned. Theres trash blowing everywhere. Once, there was cat litter from a busted trash bag on the side walk and after a service request, no one cleaned it up, the rain washed it away a month later. The water is extremely hard and leaves white residue on my dishes, counters, toilets, and sinks. People were leaving their dogs on patios in the winter and we would spend our nights hearing the cries of the poor pups. Plus the dog park smells so bad. Residents drive crazy and once almost hit my 6 year old brother. We pay 1450 a month and it really isnt worth the conditions. We also ask that no one comes into our apartment without an appointment but on several occasions, they did. We want to break our contract but they are asking for a ridiculous price of 3 grand without fees and the cost of the maintenance required to move out. Both my husband and I are military members and I would never recommend any of my military family to move here or anyone else for that fact. I never leave reviews but we honestly hate living here.

Stephanie Cadena is awesome. She played a huge part in my decision making. Thank you Stephanie and keep up the good work.

I have lived here 9 months and the girls at front desk have worst customer service I have ever seen. Doesnt matter if issue is small they find the best way to make it an argument. Moving the moment my lease expires cant wait to get away. They all need a course in customer service.

I can confirm all the negative comments people have left about this place. I lived there for a year and do NOT recommend! Move in at your own risk. Only two of the staff members are nice. Also, you get less than half of your deposit back, so dont waste time cleaning. The only positive was the parking garage, but I should disclose that pieces of cement from the garage have fallen. Not sure what attention Management gave to that issue; there were no visible signs of repair.

I have lived in a one bedroom apartment floor for 3 years. The unit is very nice, pretty view to downtown SA and a washer/dryer connection. The layout is very open and great for entertaining. Lots of storage, big closet, plus an outside storage closet on the patio. The maintenance staff (Merrill) is the best, does great work and fixes any issues Ive had promptly. The office staff is amazing especially Stephanie who is always helpful. Theres tons of parking in an enclosed parking garage. My cars are safe from hail damage. Ive never had an issue. The complex is quiet and really great for all ages. Everyone is very respectful. There are pools and are very nice, plus grills by the pool. There is also a gym, stream room, hand ball room, indoor basketball gym, pool table and much more. There are doggie waste stations, a lot of grass, trees, deer, and it is close to HEB, Walmart and other stores. I highly recommend these apartments. They are hands down the nicest, most affordable apartments Ive found. When you get there ask for Stephanie.

Possibly the worse experience living in apartments ever. I thought I’d feel safe to finally be able to live in a gated community and being told there are onsite officers. Since living there in June it’s been ok and then negative. The pool gets over crowded in June with most of the people that don’t even live there just friends. The amenities have continued to be overused by people that do not even live there. All night the basketball area is packed with kids. In October our car was broken into and all four wheels stolen not to mention we live in a building where a so called courtesy officer lives. Not once have I seen anyone do any rounds and I would notice that. I complained about my car theft. Was told they would ask the courtesy Officer if they noticed anything. The security cameras were pushed up so the cops were not able to even find the thief. All hours of the night there are cars waiting for you to either leave or use your key fob so they can sneak in. If there is these so called officers doing rounds how come none of this is an issue or being reported. I’ve seen multiple cars that had been broken into and nothing is still coming in to play to help the community no extra rounds or no extra cameras that these thieves can’t see. No one has been caught. I pay way too much rent only to have to pay a deductible to fix my belongings. It’s ridiculous. Do not try and lease here.

Great gated community, very quirt and peaceful. Lovely park and community pool .

Leasing agent Stephanie Cadena was such a pleasure to work with. Exceptional customer service. Very personable & professional.

Jessica Stephanie or Adam will take the time to tour you and find you exactly what you need. Amenities that are second to none!

I absolutely hated this place, living there and even more so after moving out, biggest living mistake I ever made. Dont be fooled by the few good reviews that conveniently address most of this complexes failures, sounds like an office employee trying to redeem themselves for new leases. Their ONLY concern is occupancy levels. The massive charges at move out are sadly true. I have worked in the apartment industry before and know how to leave an apartment when moving out yet I still managed to rack up nearly $300 in erroneous charges. One charge being for a full paint which could only be from cracked walls that started from the ceiling down, obviously something out of anyones control and what maintenance blamed on shifting of the building. When I moved in the dishwasher in my unit was unplugged because it was broken which should have been cared for prior to my move in as it was evident to not be working. The leasing agent, Bonnie made it seem like no big deal. The office then took nearly two months to fix it and a manager would NEVER speak to me at request. It seems they wanted the apartment to be left in better condition than when they turned it over. I even called their corporate office who also NEVER returned my call. Youre basically screwed from the on site management all the way to corporate. Also, to all future residents, beware of your move in condition form!!!!!! They will promptly walk you through the apartment to show you everything is okay and then have you sign off on it. Most management companies that care about their residents will give you 2 days to fill out a move in inspection so that you have time to detail the apartment the same way they would at the end of the lease. This is how they are able to charge you so easily at the end. For the 12 months I was there people would leave nasty, leaking trash bags in the cement of your breezeways and dog feces on the sidewalks and railing from people dumping it off the balconies. I only wish I could post the pictures I have of the disgusting grounds. I even went nights w/o A/C. All of which the staff has not the slightest concern about. Save yourself the trouble and dont be fooled by any move in incentives, they will be sure to recover those incentives plus some at move out. Dont be fooled by the amenities either, it is the complete strangers who get to enjoy it for free! The billiards room is for show as the equipment is always checked out and obviously not available after the office closes. The garbage compactors is a spectacle to not be seen so make sure you let valet take your trash to save you from that sight/smell. There are many other complexes in the areas so save yourself from The Villas and any complex managedby Management Support.

Every thing is just amazing about this place..and I would thanks all the employee specially Stephanie

Exactly what previous reviewers have said, do not move here!! They have very very poor management. The apartments appear to be new and nice, however it is not worth it. We put in a work order twice for our shower head/water pressure to be checked. The water barely comes out! No one has yet to come by and its been over a month. There is dog waste all over the apartment complex and sidewalks. I know this is not managements fault but maybe if they had some type of enforcement so people just dont leave their dog waste everywhere. The final straw and what has led me to this review is that your packages will get STOLEN. I received a note from ups saying my package was delivered to the office and signed for. After checking for THREE days they keep saying its not there and that its not their responsibility. Even had the nerve to tell me it was just courtesy that they were holding my package. I let them know the name of person who signed for it and one employee said yes that person works here, while other employee says no we dont have a person who works here with that name. They dont even check id or record the packages that they receive so anyone could have taken my packages. All other places I have ever stayed tracks packages going in or out. Office staff is useless.This complex HAD potential but the way I see it, its just getting worse! Cant wait to move!

It is sad to say that the property is not well taken care of. When entering your building the walkways are dirty and disgusting they have never been pressure washed of any kind and smells like garbage and dogs I will think twice before renewing my lease in August. I have nothing to say bad about the property managers or the maintenance because they just do what theyre told to do they have always taken care of anything I need in my apartment. Property owner charge too much rent to live like this. It would be nice if they would take care of the problem.😕

Apartments are nice but only if you plan on feeling like a prisoner in your own unit and never having anything break.no parkingclubhouse closes at 6pool is only 3 feet deepno dog parks so people let dogs poop everywhereno one else had lived in my unit and the a/c unit was leaking into my wall and it took them 6 visits over a 2 month period to fix it and when i asked about help on rent for all the inconvenience, the office manager gave me some plastic smile and flat excuse which felt like they were blaming the entire thing on me.the office staff for the most part are nice people and thats the only redeeming quality.counting down the days to move out.

If you read a good review on here, that person is on crack...This place is the worst place that weve ever lived!!! As a military family, weve lived in different places all over the country and world and by far this is the worst place. It starts with the front office, they might seem nice when you first walk in, but the minute you sign the lease, it all changes. The place looks great on paper, you do your tour and all seems well....but its not. There is ZERO communication from the leasing office. When you have an issue it takes multiple phone calls and e-mails to get it fixed. When they have the slightest little issue (trash still in front of you door because the Valet waste never came to pick it up on a Tuesday night) they put a nice little not on your door saying that you will be charged $25 a day until its gone. Why cant we charge them $25 a day when they never take care of our issue, or the gates are broken for the 100th time!! Ive heard of more break-ins and other Criminal things happen here than ever before (even a shooting) and where are the cameras that could see this stuff? They dont exist. They have 1 good maintenance guy on their entire staff (Muyral (SP?)). Hes the only one that actually does anything and will go above and beyond. They rest of the staff, from top to bottom, needs to be fired and replaced. SO STAY FAR FAR AWAY FROM THIS MONEY HUNGRY APARTMENT COMPLEX!!!!!! THIS IS YOUR WARNING!!!!

The amenities are very nice and the apartment itself is in good condition and is fairly outfitted for the price per month. However, as previous reviewers have posted the flooring in this place is horrid. I live on the second floor and can hear every foot step the people living in the apartment above me make. When their kids run its sounds like a stampede that wakes us up at night and early in the morning. The apartment itself is not very energy efficient and the electric bill per month is very high for an apartment of this size. I would spend the extra $100-$200 a month a rent an apartment in alamo ranch or further down 151 or only get a top floor apartment. The noise is ridiculous from our neighbors above us and they arent doing it on purpose or out of spite. Poor construction and cheap subflooring with cheaper vinyl faux wood floors.Pros are the staff are very accommodating and nice.

DO NOT MOVE HERE!!! Literally the worst place you will ever live. You will have roaches from day one and they will never go away no matter how many times they spray your apartment. The staff is incompetent and if they screw up your lease they sneak additional things into your lease without your knowledge and force you to sign a paper saying they amended your lease for whatever reason. So unorganized, will lose your rent check and then blame you by evicting you literally within a day, then call saying oh we found it my bad. Will randomly turn your keys off to the amenities so you cant use them. Maintenance guys are the creepiest people there. Walls are paper thin. Apartments are made out of the cheapest material. You will get 0 of your deposits back and on top of that they will charge you extra and give you less than 2 weeks to pay whatever they charge you. No security cameras in parking garage although they tell you there are. Kids will draw on your cars and apartments will turn the other way. Garages and buildings hallways never get cleaned. Dog park is a joke. Only the main pool is ever taken care of and even then people drink beers in the pool and trash it. Tenants smoke pot in their vehicles in the garage or in their apartments with 0 care toward the fact everyone can smell it and apartments do nothing about it. Cars get towed for no reason. So many more reasons but I promise you this will be the worst place you ever live.Update since they responded: the part about staff offering to do the final walkthrough is a lie the staff flat out refused and the weekly pest controll was never offered and even then is a joke cause good pest control only has to be done once every couple months of that and we barely lived there 6 months.

Hot tub helped out a lot on my aching muscles, very glad to be able to have amenities as this to use. Very glad to be out of the hospital, hopefully I can find the same in Florida. But great in San Antonio

Dont let the pretty buildings, and nice area fool you, this place was the worst 12 month experience of my life, the girls at the front seemed nice, as soon as you sign your lease, they turn into witches, I had numerous run ins with Savannah there, super unprofessional, should not be allowed to work in customer serviceWhen I moved out I left the entire place spotless, the seemed to find a way to eat my deposit away with little nit picky things There was a bread crumb in the micro wave silly stuff, I never saw my deposit again.Numerous times I got stopped by the officer who lived there, and was questioned where am I going, what am I doing, there is a curfew at 11pm? ummm Im sorry, but I pay rent here, if I chose to walk around my complex at 11pm at night, I will do just that.Again, dont waste your time, or money looking here, you will regret it

Set up a work order a month ago for a microwave part bc the one rn is catching sparks when used . Also a new part for the blinds bc it’s not opening or closing and have called at least 3 times a week to see when their be arriving they have been “in process” but when asked last week I was told it arrived and their be up in the morning to install them. Bruh that was a week ago. Now this week their still “in process” ?? Don’t bother to respond to me VILLAS AT WESTOVER HILLS, on this review. Thank you for Nothing!!

IF I COULD GIVE NEGATIVE STARS, I WOULD! THIS APARTMENT COMPLEX IS NICE ON THE INSIDE AND MADE CHEAP ON THE INSIDE. THEY WANT TO CHARGE YOU FOR THINGS YOU CANNOT CONTROL BECAUSE THEIR MATERIAL IS CHEAP!!!!!!!!!!!! DO NOT MOVE INTO THIS PLACE!!!!! SAVE YOUR MONEY AND GO ELSE WHERE!!!!!!!! PLEASE SAVE YOURSELF NOW!!!!!!!!!

Have lived here since 2014 and have no complaints just try to live away from the main gates and you will be fine

I just moved here so far so good