Really bad repair response from the management. When you take your tour make sure you ask how long the roof and eves have been torn up at the parking garage. I took this picture and requested a repair May 23. Ask how long the secure parking gate has been wide open 24/7 and not able to close. The correct answer is most of the time for the last 5 months. Cars have been broken into. Ask how long anyone could walk in and out the broken east gate 24/7. Repairs take SEVERAL MONTHS if ever to happen and the response is always 2 weeks - the Pool?!?!? Find some other place that takes pride in their property.

It was amazing we visited family in San Antonio area and they live at Lantower in Alamo Heights… the facility was immaculate, one of the best work out area’s super modern. Janie an employee approached us to make sure we had everything we needed or if she could assist us in anyway, very welcoming… seems like a great place to call home.

When I first moved to this apartment complex I could not wait to move out. That is until we got Andrea, our property manager. Andrea goes above and beyond to make Lantower a beautiful place to come home to. She is constantly hosting events such as wine nights and brunches to ensure the residents have the most amazing experience while living here. The property is always upkept by Andrea and the staff. The maintenance guys are fabulous and will go out there way to help you with anything you need, like moving your brand new couch inside. Any issues I once had living here were IMMEDIATELY resolved when Andrea came onto the property and she continues to resolve any issues quickly. I’m happy to call Lantower home!

Absolutely love this property and the management is great! Jeannette was super helpful and gave me a wonderful tour, and very helpful information. She made me feel like it was home and gave me great rates I was looking for in my budget. Definitely recommend!

Came by to check out the complex w/ my son & daughter in-law… Janie was very nice & made us feel welcomed! She gave us a tour of the complex & answered all our questions & concerns. Looks like my son & daughter in-law will be calling this place home for a while. Thank you Janie for your hospitality & we’ll see you soon!

We enjoy living in this condo! The location is great. The staff goes above and beyond. This past year has been difficult with most things limited or shut down, but that is all changing though. We have had two amazing community events in the past month. It’s nice getting to know neighbors and we are becoming more of a community. Recent updates to the common area has occurred with the hopes that the waterfall on the pool will be fixed before the summer, even so tenants can truly relax by the pool! This is a dog friendly community. Overall, Lantower is place to live!

My husband and I have been touring apartments all week in San Antonio and we made our final stop at Lantower Alamo Heights.Where we had the pleasure of meeting Jeanette. She did an amazing job giving us a tour and assisting us with all the applications process. We are looking forward our new apartment. Thank you Jeanette for making us feel welcome.My rate : ⭐️⭐️⭐️⭐️⭐️

Great place to call home. Awesome staff and wonderful amenities . Andrea in particular is very warm and welcoming. Definitely worth checking out if you are looking for a new place to call home. Great area.

I appreciate our valued partnership Fetch Package has with Lantower Alamo Heights! Andrea, the Community Manager, and her outstanding team were featured in the Fetch monthly newsletter, accredited with the highest number of registered Fetch users, and packages delivered in all of San Antonio! I look forward to surpassing 12K delivered packages in 2021. Thank you for your continued support, as Fetch is your preferred off-site managed package solution!

The staff are are very friendly especiallyJeannette as she was great to work with and helped me through the paperwork portion with ease as well as taking care of my ever need or question. I would highly recommend going through the staff if your looking for a great place to live as well as friendly environment.

I’ve been a resident here for almost a year and I love this property. The assistant manager Jeannette is super amazing always helpful.

Me and my husband took a tour of the complex and the staff is very welcoming.so welcoming that we plan on moving in once our current lease is up

Property management needs to take care of building two and surroundings. Hallways are dirty, need cleaning and repainting.Pool water fountain has been broken for over a year.

Extremely professional and knowledgeableOutgoing personalityTakes ample time to explain availabilitiesGood listener....A PLEASURE TO WORK WITHWILL RECCOMEND HER TO MY FRIENDS ANDAQUAINTANCES....

Met with Janie Anouhosa and she showed me around the property, she was very professional and thorough. Hopefully I will get my new position in San Antonio and definitely will move to Lantower Apts ....Thanks Janie

I am very impressed how Andrea the Apartment Manager has wine night for just the tenants which is also a great way to meet your neighbors. I myself met two new friends. I am so happy here I recommend Lantower it’s luxury living ❤️

Great property with an even better staff. Andrea has brought a level of service to the property that the residents and I all enjoy. Close to downtown and in the center of a lot of great shopping, golf and San Antonio attractions

Janie Abou-Hossa is a great asset to your company! She work’s at a beautiful apartment complex at Alamo heights in San Antonio.Janie showed us two different apartments and the pool area was beautiful. We asked her if she knew about the Lantowers located in Austin Tx. She used to work in Austin at the Lantowers first before moving to San Antonio. Janie was very informative about the 3 locations in Austin. I am so glad she helped us! Thank you Ms.Abou-Hossa

I moved here in May 2020, right in the middle of COVID. Personally, I have not had any negative experiences and I love this place. The apartment itself looks amazing and has a lot of nice finishes. The amenities are great, and the maintenance staff is seriously top notch. Anything I have asked for gets done the next day. Location is amazing as well.At first, many of the things that classify the property as luxury were not being attended to the way they should. Hard to tell if this was COVID related or not. The new manager Andrea has been amazing at organizing fun resident events and making sure the property gets the attention that it should. Overall, I highly recommend Lantower.

My family and I are relocating to San Antonio from Out of state, Janie Abouhossa went above and beyond and zoom called me and showed me the property and gave me all the info. She made this process much easier than it could have been and I am very grateful for her help.

Was thinking of applying here, went in and toured the place, seemed nice. They told me if I applied they would waive the application and admin fee. Put some feelers out for other apartments and decided to go with another place. They ended up charging me the application and admin fee because I did not commit to their place.I understand its a business but quite the shady practice. Would not recommend this place purely on the customer service I received. Kitchen space was nice though.

I waited for month 10 of my 13 month lease to write this review. Needless to say we will not be renewing. You pay for luxury apartments here but the only luxury thing is the name Alamo Heights. Only reason I gave 2 stars was for the location. Perfect for just about anything.From the beginning of our lease we had problems with office staff. We were told we would be getting a walk in shower and when we arrived we had a garden tub, so we wanted to see about switching units since it was day 1 and nothing was in our unit yet. The office staff girl Kym who is no longer there said, well do you have it in writing that I said your unit has a walk in shower. With that rude help we were stuck in our unit with no apologizes or assistance given. Fast forward to today, you still cant get ahold of office staff. They dont reply to their own system messages, and with covid going on Im not sure how to go about with my issues. For instance, there is a feral cat problem. Not so lovely residents will feed these things and they go around knocking over the valet trash cans or poop on door mats. Twice this week Ive come out to poop so I would like to speak with them but there is no easy way to do so.The property: Dog park is okay! The buildings are 5 years old. Never have I seen a pest control person but we pay for it, and there are spider webs and other crawlers in our hallways. Gates are never working properly. My boyfriends car has been broken into, he walked out when the guy just busted the window... thief sped off and went out the gates just fine because they were open and not working properly. Had they been my boyfriend wouldve caught up to him to at least get a plate #. Cameras have gone up in parking garage, because of the number of thefts. From windows like ours being broken to actually vehicles leaving the property and not returning. However, now with their packages left on your doorstep policy more people are being exposed to the crime when their own personals are stolen at their door. Sketchy people are all around this complex. As I walked my dog I was approached to buy a mans vibrator, which he proceeds to raise up and show me. As a girl who does walk her dog frequently it would feel nice to feel safe around the whole complex but I dont. Very small parts I do, dont get me wrong but I have to have protection on me!For the amount of money we pay this doesnt feel luxurious at all.

Appartment is beautiful, we had a great experience with all the staff. From manager to sales rep. Janie was so awesome and will love to work with her again.

It is a wonderful place to live in. The aprtments are fresh and modern. Maintenance works on the orders during the same day and our leasing agent Obi is just the very best!

I agree with all the 1 star reviews. The Maintenance staff are friendly and quick. You will get to know them with all the repairs and issues that arise. Most of my nice professional neighbors have moved. The walls are very thin. There are constant car break-ins reported and stolen packages even with the Fetch delivery. I’ve experienced both. The front gate is constantly broken, my key fobs have never worked. There are feral cats and pet waste everywhere. Add the drunk partying neighbors and sketchy people walking about it’s a terrible place. Don’t bother calling the courtesy officer or front office the phone just rings unanswered. I was not able to move out on my expected date due to having Covid and was charged an additional $1200 on top of my rent without an explanation. It is definitely not worth the price.

New management is own it and shout-out to Andrea, Caprice and Janie! Thank you for all you do!

Love these apartments and the staff is amazing ! Thank you Janie !

Ive had a mixed time here. Issues with my lease renewal and promises made byManagers and people not responding to things that put my family at risk of health issues was hard to navigate with changing management. Loved the original managers I worked with but didn’t appreciate my lease agreement being changed with management without notice.

Updating my review. Last night, 3.12.2021 I attended a wine tasting event organized by Andrea Klyn, new manager, her staff and Josh Schwencke, Gastonomy LIve Events. It was a fun and interactive event and many residents attended. Im sad to say that these positive changes and improvements are happening as Im moving to a condo I purchased. Andrea lives on-site and is implementing positive changes to return Lantower Apartments to the Luxury Complex is called. My experience has been overall a positive and enjoyable one and I highly recommend that you visit Lantower Luxury Apartments should you be looking for an awesome location in Alamo Heights, walking distance to the Alamo Quarry, many restaurants, pubs and medical facilities. Some of my favorite times were meeting folks at the awesome pool, the parking garage, the elevator in the main building, the apartment itself on the 4th floor, the friendly maintenance guys, Lou, Josh & Johnny whom have been here 2-3 years and their quick response to apartment repairs.

Beautiful property and fantastic staff! I recently had a tour of the property and was very impressed with how well kept it looked. I had the opportunity to tour with one of the leasing agents, Rachel. She was so patient and attentive to my concerns! (I’m making a long move to SA so I had a lot of questions). Rachel was so attentive from the very beginning and was very professional and well spoken while we toured their floor plans.

Great staff willing to work with you as long as you do what you say

My boyfriend and I love this apartment complex so much for a variety of reasons. The staff at the front office and the maintenance crew are all very attentive to your needs. Your concerns will always be addressed in a timely manner. The parking garage is our favorite amenity and the apartment itself is just beautiful! We really enjoy living here and could not be more pleased with choosing Lantower Alamo Heights as our home.

Havent had a problem with anything yet! The location is perfect for me! The complex is beautiful! The amenities are awesome! It really cant get better than this!!! :)

I am absolutely and completely satisfied with the service and special treatment I have received from Elizabeth Castillo since the first time I moved in. I was welcomed and she immediately made me feel at home. The first time I lived here for year, Elizabeth and Erin were always been attentive and always so nice each and every time I stopped by the office. Never had any issues and always felt safe and at home. I moved out for personal reasons and for the same had to start looking for a place again. Although my heart wanted to come back I still gave myself the opportunity to look around but the top treatment and experience I had with Elizabeth was definitely hard to find. Doesn’t exist. I am back and was again welcomed with open arms and am absolutely 110% happy and satisfied. Thank you so much Elizabeth Castillo and also Erin for being so awesome and amazing!!!

I could not be happier. The maintenance service is spot on. The people in the Leasing Office are absolutely wonderful. They take the time to get to know their neighbors. Ive lived here a year now, and just signed another two-year lease. The location is PERFECT. The complex is clean, quiet, and beautifully landscaped. I strongly recommend Lantower Alamo Heights (formerly, 327 W. Sunset Apartments) to anyone looking for a new place to rent. Erin, Rachel, Amy, and Elizabeth each go out of their way to make sure those who call this home, are made to feel like family.

327 Sunset, now Lantower Alamo Heights was a great choice. Elizabeth from the very beginning has been so helpful and will convince you to lease with them. She’s so great and helpful!Josh from maintenance has gone above and beyond to fix our apt needs. He is so friendly and kind. We really are happy with choosing this location.

We lived there for over a year. We loved every moment of it. The staff was wonderful and always took care of everything that we needed.

We moved in 3 weeks ago and it’s been a very pleasant experience thus far. In addition to the apartment be very spacious and up to date with all the amenities, the service in the building is spectacular. Anything you need, you call the office, and someone from maintenance comes right away to resolve the problem. For example, last night we noted that the AC wasn’t working. I informed Elizabeth, and someone came over within 20 minutes and my AC was up and running. My wife and I thought we had no chance of getting it fixed over the weekend. Kudos to Elizabeth and staff for always providing top notch service.

I lived at this place for a year. I should have known it would have been a terrible experience. After my first day of moving in and the leasing agent didn’t know if they’re units had tubs or not. But I forgave them since it was a temp. They moved me units to give me what I wanted but jacked up the price. After living there almost a year I noticed my water bill was extra high anywhere from 60-100 dollars. They gave me a discount and I thought all was good. But guess what I received a final bill after month of being out of there. Since I moved out of there before my final day, since I found a new place. And guess what my water bill was over $80 dollars when I lived there for 10 days the last month.This place just wants all your money.UPDATE: Erin has reached out to me about some of the issues I place on my review for Lantower Alamo Heights. They realized their mistake with my water bill and fixed it. And they wanted to listen to more of my concerns so they can improve. I have to say Erin, Amy and Rachel are wonderful people who truly care about theyre tenants to be happy. I have adjusted my review from 1 star to 3 stars since for those 3 ladies who truly care about it.

As a temporary resident, I wasnt expecting much when I signed a year-long lease with Lantower in regards to the quality of life and customer service I would receive. However, for the whopping price of rent this place charges, it is 100% not worth it. While Lantower looks nice on the outisde, it is very obvious that the materials used in the building are cheap. The walls in the building are so thin that its impossible to walk around in your room without alerting your nextdoor, downstairs, and upstairs neighbors. Apart from the walls, the rest of the amenities they provide are cheap and will break on you very frequently. Luckily, maintenance was competent, but the management that directed the maintenance team absolutely is not. Lantower just pisses me off because they charge so much money for such a mediocre product. If you are a fake person who likes fake materials and paying an absurd amount for that fakeness, Lantower is for you. if you want a reasonable price and management that will actually try to take care of your needs, I highly recommend you look elsewhere.

I truly appreciated the professionalism of the leasing agent Rachel. She’s done a phenomenal job of providing me with the information I needed as a first time leaser. I look forward to having her and the rest of the staffs support during my tenure at Lantower!

I am so overwhelmed with the level of customer service we have received from Rachel, Kym and Erin. They have been so helpful and understanding, throughout our recent transfer. They made the process so much more pleasant than expected, as this was an already very stressful time for my family. I dont want to leave out how attentive the maintenance staff has been when we have needed repairs, which is also a huge reason why we appreciate Lantower Alamo Heights so much!!

I’ve lived at this apartment since November and have had a great experience with Elizabeth and the staff. They have quickly addressed any issue that I had and were professional in all aspects. The amenities are great and the apartment living quarters are upscale. Great location from downtown. I personally like that the garage is attached to the apartment on each level, very convenient.

I have lived at 327 Sunset for over a year and have been very pleased. Location is ideal, the community is the best/newest in the area, and the management is great. The new management throws numerous events and has spent a lot of time making sure we feel welcome. Response times are immediate.The amenities are the best in Alamo Heights and the apartments are the most modern around. Our apartment came with a Nest thermostat and an Amazon Echo. Very convenient.Solid gym, cool indoor/outdoor kitchen area, and a parking garage.Definitely recommend 327 Sunset.

I highly recommend this place. The quarry, 281 hwy, the airport and Grocery stores close by. My apartment is great, love that they come with a washer and a dryer. The office staff is very friendly and helpful. Amy, Erin, Elizabeth and Rachel are wonderful. Been living here for a while now and have enjoyed it and will plan on renewing my lease. The only problem is the front gate keeps having issues. Thanks to the Idiots that constantly hit it. Over all, this place is amazing.

Absolutely love the staff! Walked in and was immediately greeted and helped out. I didn’t have to look at another apartment because the moment I spoke with Elizabeth she steered me in the right direction! Thank y’all so much for the hospitality!!

I have to say, this by far has been the best staff and place I’ve ever lived in. I moved in last July didn’t want to write a review until I was ready to resign/leave. And man, what a great decision it has been.Nothing beats the staff, especially one in particular stood out, Rachel Schlinke’s with her professionalism and work ethic. She was my leasing agent and you can tell this employee just genuinely cares. She’ll go the extra mile for you even when you’ve already moved in, she always has a contagious smile on her face and helps you with any issues or delivery’s you had.As far as the place goes:Great pool, only recommendation is I wish they regulated water temp for the winter swimmers that don’t mind the cold.Amenities and everything else exceeded expectations like the staff.Besides my dishwasher not working to it’s capacity, that’s literally the only complaint I have about the place.Super modern apartments for the right price. Neighbors never bothered me, no odd odors, unusual activity.If you’re young and single, this place is great

I love the staff they are amazing. The apartments are OK definitely not worth the high price. We are basically paying for the area. The things that I love are. It is very quiet you really never ever see other people, the club house and pool area is very pretty. The things that I do not like..... There is not an elevator for every section, I have to walk down 4 levels of the parking garage if I have to take my baby with me to the gym or to check the mail if I have to take her stroller. Definitely not safe at all because people drive crazy through the parking garage. I also do not like the the washer and dryer that come In the units i never see any kids, probably because there is no where for them to play nothing for them to do so that sucks. If I choose to renew my lease it would be because if the amazing staff.

These are by far the nicest apartments Ive ever lived in. The quality is phenomenal. I feel very safe and the management at the office is top notch. Amy is Great. Shes very friendly and always seems to make everyone smile in the main office. Love these apartments and plan on living here for as long as they will have me.

Wonderful and great staff! Love the inside of the apartments, the pool is great! Its great to have the Quarry so close by and all the shopping you can do and the restaurants you can pick to eat. Amy, Erin and the rest of the staff are so sweet and make you feel special every time we walk in. Awesome place!!!!

I Love 327 Sunset. I want to talk about Rodrigo Perez and his presentation.He is AWESOME!!! He truly cares about the clients . He ask tons of questions about what you want, He listens and then he gives you the best guided tour of why you should choose 327... He goes out of his way to make sure he has met all your needs... This is what we call A GREAT LEASING AGENT!!! You know once your done you have a place to call home...He is definitely a asset to 327 Sunset...Thank You Rodrigo:Diana

Elizabeth has made the entire leasing process very wonderful for me. She is beyond helpful and Im pleased with my decision to go with Lantower.

Just moved in and it is one of the cleanest and most put-together apartment complexes I’ve rented with. The office staff are super friendly and always in the office during open hours to help out and they even have a mobile app to keep residents up to date with announcements, like an online bulletin board. 5/5 keep it up lantower!!EDIT 11/17/2020: I have left the apartment complex. The staff (Rachel, Elizabeth esp.) are great. But the building is woefully unsecured (we had our car broken into in the middle of the attached garage, entrance gate is always broken & open), our neighbors called security at the slightest noise (we had 3 guests over for poker one night...no fun allowed), our AC unit couldn’t keep our inside cooler than 85degrees and they refused to fix. For the money it costs to rent here, it’s incredibly lacking. Dropping my 5 stars to 3.

Overall I had a very pleasant experience living at 327 Sunset. Management is excellent in being responsive and willing to work with you to resolve any issues.The community itself is great for family or single minded residents and they provide a plethora of fun events that you can partake in throughout the year. Parking garage is convenient and easily accessible.

My wife and I came in on 8/5/2017 to tour and look around the property. We loved what we saw. From the entrance and greeting to the all around customer service. We love the amenities! The gym looks awesome and brand new. The pool is gorgeous and looking forward to moving in! Thank you Melissa, Bianca, Elizabeth, and Amy for all the help. Excited for the move!

Amazing place would def recommend clean property quite for the most part. Erin and her team are amazing always so helpful and available to listen! One of the best property management places I’ve lived at.

I had my bank account hacked and the management here were very understanding. They are absolutely the most caring professional property management Ive ever seen. Amy is awesome! I also like the modern open concept livingroom, the property is very beautiful, Im from Ohio and everything is new for me here. The property is very safe and clean! Your property ranks right up with what Ive grown to be accustom to!

Everything about this place is phenomenal! They make you feel like family, would recommend this place to ANYONE! The office staff is very helpful and amazing.

Great deals and move in values, no true issues since my family has lived in there and more than happy to respond to requests. When my wife had an emergency while Ive been overseas, they were more than happy to look in after the property and take care of our pup. Grade A guys and gals!

Janie is amazing 💕💕

DO NOT LIVE HERE. If you are looking for an honest, professional and reliable apartment complex, this is not your choice! Here’s a quick rundown of our experience at Lantower Alamo Heights thus far:On move in day, the A/C was BROKEN. Yes, broken. We called the front desk and a staff member stated “sorry at the moment we cannot do anything, the maintenance is not on call today, plus we can only call them if it’s an emergency. An emergency is classified as the temperature of the apartment being 80 degrees”. Our room was at 79 degrees so clearly, we did not require attention.Not too long ago, Elizabeth told us the fee to mount a satellite was $500.00. Upon review of our contract we saw that is was actually $200.00. We confronted the staff and they apologized for the confusion, claiming Liz did not know what the fees were. Liz was the individual who leased the apartment to us and reviewed the contract. Clearly we were deceived.On several occasions I have heard loud music playing from someone next door. I am not one to complain, so I did not mention it until today. Liz replies “it is not within quiet hours, therefore there is nothing much I can do”. I argued that it is not polite to have music playing that loud, lacking consideration for nearby neighbors. Elizabeth laughed. If I can hear the music clearly through the walls and as I walk by their front door, clearly the noise level is above average.The staff will be as friendly as can be, prior to moving in, but as soon as you sign that contract you become another resident, they have no regard for.Do not live here. For the amount of rent we pay monthly, we expect certain standards. Believe me, these standards are not met. Search elsewhere, this is not a place you can call home. Most importantly there are dishonest, rude, and inconsiderate staff members.

Really Enjoying My Stay!!... These luxury apartment are very pleasing to the eye... not to mention, the amenities, are definitely above and beyond. The pool, workout facility, coffee machine and grill area, are just a few of my favorite things about this place. I have been here for already (4) months and the apartment staff have been Great!! The multiple activities that they put together on a monthly bases, are well thought of & enjoyable... I would most definitely recommend this place to anyone & everyone!!

The Best apartments around hands down. The Manager spoke with me personally and she is fantastic. Love the parking and the interior of the apartment is spectacular. I would recommend this place to anyone interested in a modern upscale experience.

Lantower Alamo Heights is a great place to live. The amenities are great and the places around the area are convenient, even for college students like me. The staff members like Elizabeth are very kind and helpful. Very recommended!

Liked living there for the most part - nice amenities in the apartment and its a good construction, could never hear my neighbors. Office management was nice while I was there, but after moving out there were charges that I was not properly notified about before they submitted it as a late payment to collections. I did not receive any mail, email, or a call from 327 Sunset letting me know there was a move out balance, and had no idea about the charges until I got a late notice from collections. Very upset that I was not contacted at least via email or phone about the remaining balance.

The staff is fabulous. Amy, Erin, Elizabeth and Rachel are very kind, knowledgable and always ready to help. The maintenance team is very friendly. It is a great location. The units are beautiful. The grounds are well maintained.Highly recommend living here.

The property has undergone new management and I really love all the new initiatives theyve been rolling out. The leasing staff is great and they take care of you right away. Very happy I chose to live here!

So, I lived here for just over a year had a very good experience. No, complex is without their faults though. my second month here I had my truck broken into. Though its no fault of the complex themselves, I would recommend they install security cameras in their parking garage. The garage itself is a great feature, for their is no problem finding a spot to park for yourself or your guest, however, your vehicle is no where near earshot from anyone. If cameras were installed throughout, they would not only deter criminal activity, but would also assist in catching them. I will say this, the complex was very accommodating after my break in, and allowed me to rent a personal garage at a discounted rate. As far as the complex itself, you will not be disappointed. the pool area is kept clean and is staffed with security on the weekend. The halls in the spring do get taken over by birds nesting, and that did lead to messy halls, and maintenance could have done a better job keeping up with it, but I never complained to management. The Staff here is AMAZING! This is what in my eyes, is what makes this place stand out. Elizabeth and Rachel, took the time to get to know me, and always greeted me with a smile. They remembered my apt number and knew I was there to pick up a package without me even telling them. Elizabeth has gone WAY above and beyond in making sure my stay was as pleasant as humanly possible. Even after I moved out, I would receive packages there and Elizabeth would contact me to inform me that it was there, and then held it for me until I arrived. Overall I i would rate this complex an 8.5 of 10. If their prices would be a little bit lower I would still be there, but ultimately, I decided it was best for me financially to leave. I can not state enough, how helpful both Elizabeth and Rachel were during my stay, and truly miss seeing them. Thank you guys

Love leasing this property! The staff is amazing and love the location! Def a must see if you are 👀 looking for a downtown or Alamo lease. Thanks for always taking care of my clients! Y’all Rock!!!

I love living here. The place has changed over the past few months as the company has started to make some upgrades to the place. Keep it up!

Great place for first couple months but things quickly went downhill. Its a nice place to live dont get me wrong, but its absolutely not worth what I pay to live here. Im a current resident and cant wait for my lease to be up. The office ppl are all salesman and only care about getting a contract signed. Dont be fooled by the signing bonus and incentives.

Update! Now that Ive been here a few months I am changing my review to 2 stars. My bike was stolen. Weve had ongoing issues with neighbors leaving trash bags out without the bin or overnight which results in animals creating messes in the hallways. The pool seems to be closed often during the week for cleaning, photos. broken glass.... There should be a published schedule for maintenance and it shouldnt take half or full day. Perhaps Mondays from 8am-10am or 8-10pm is a good time so those who want day use arent affected. My bicyle was stolen. Very upsetting since the day before I reported some conspicuous people hanging around the parking garage and bike area and the management didnt take any action - they emailed a response about a week later apologizing they didnt respond. Erin the mgr said she requested the upper mgt to refund me for the loss bike but was denied. I was also denied commission when I am a REALTOR with an apartment locating business but was told by Upper Management that they dont pay on tenants who represent themselves. I think the girls in the office are trying. I think the Upper Management is not doing everything they can do to make this place safe.I love this place - both for the property and the management. I lived here previously with Roscoe as management and was let out due to some bad choices they made to increase occupancy. Now, with Lantower self-managing and oddly enough with the same staff, these gals (including Ms. Elizabeth Castillo) are making it a true joy to live here. The communication is clear and frequent. They team is cheerful and efficient. The property is being updated and I truly appreciate the cleanliness. Ive been here for only a few weeks after a 1. 5 year gap. I am hoping I will be writing a new review when Ive been here a few months with even more improvements & as they said, social events back on the calendar.

I just moved in and so far everything has been great!

LOVE THIS PLACE!The leasing office staff is AWESOME. So personable and helpful. Maintenance here is quick on completing repairs. The grounds are always clean. My apartment is the perfect amount of space and I am highly satisfied with every aspect of it. Truly an awesome complex with awesome people.Update -3yr anniversaryI used to really enjoy this property. But since Lantower has taken over its been down hill. My two main reasons for living here has been stripped from me, the pool and security of belongings.Its sad when other communities provide disinfectant supplies for the common areas and Lantower just shut ours down. Nothing, for the most used room in the entire property (mail room). If you were really were concerned for our health then why arent there any sanitation supplies for our use in the mail room entry? More people go there than the pool or the grills.Anyways, the amenities are what bring you here but they are taken away just as fast. I really would like to be here long term but my truck has been broken into 3 times now and this last time i had over 4k of tools stolen. The gate should be taken off because its been broken literally 90% of the time Ive been here. Save some money there and get a security guard.Dont think im just venting, i really think this place could be The Pinnacle here in Alamo heights. Ive been active with the past managers, so much that i actually have control of the lock for the patio lights in building two. I would go out and turn them off when left on late at night.I use the business center regularly and the pool for my back rehab, I have 5 herniated discs. Now that Lantower arrived, that access has been denied to me. This change has increased the pain to my back and me needing steroid injections.Besides the above its really been disappointing when i see the pile of trash overflowing onto the steps by the dumpster, every sat, really?So as of right now i would say my home has the best of both worlds, the look of class but the goings on of the hood. At over 1,100 a month plus the 4k in stolen tools, Im starting to question my heart and loyalties.

I’m so glad that I moved in to 327 Sunset! Ive spent all summer by the pool. Management is always friendly and when my AC went out last week, someone was out to fix it the same day. Definitely renewing my lease.

Portico Property Management obtained management of 327 Sunset Alamo Heights in April 2017. We know this community has received many very poor reviews and we are working diligently to make improvements based on the feedback provided. As Portico Property Management, we assure you that our commitment is to our residents, and we are dedicated to providing outstanding quality, service, and value. We work hard every day to provide the best living experience for our residents. We even honor this with our 30-day guarantee. If you are not satisfied for any reason within the first 30 days of living with us, we will let you out of your lease, no questions asked. Portico Property Management has an overall resident satisfaction score of 8.0 out of 10. This is .66% higher than the national average, and we are consistently striving to reach that perfect 10 mark.

I’ve enjoyed my lease term at these apartments, Elizabeth in the leasing office has always made me feel welcome and has made me feel comfortable about my choice to live at Lantower apartments. Overall the staff is great, location is wonderful, and I’m very pleased with my experience, Thank you.

Love the location, and the service has been great!

Save yourself the stress and avoid this place completely.327 Sunset is the most tragic example of management and customer service skills in San Antonio and the place is drastically overpriced. The apartments are beautiful, but superficially so. The quality is terrible and the service is worse. Ive only lived there 6 months, and have had to place 17 (yes, 17) work orders for maintenance and service-related issues.Issues have been consistent and ill-handled. Fire alarms went off in the middle of the night for 2-3 hours at a time, I plugged in my dryer the first day there and it shorted out the apartment (that alone should have been a sign), weve had wasps come out of the air vents in the apartment and even after telling the staff how allergic I am I still got this response, We apologize for the inconvenience. Our pest control will be out sometime this week or next week. The builders ran our cable connection in the living room into the floor and after 3 months of consistently attempting to get a resolution, we ended up cutting open part of the wall and fixing it ourselves. Not to mention the fact that our A/C has gone out for days at a time and the only answer I got after calling the emergency maintenance line TWICE, putting in a work order myself, and asking for a window unit to get us by was the staff telling me Were sorry, the A/C company cannot come out until Monday. That would have been great to know when I called the first time to report the issue and-you guessed it-NEVER GOT THE WINDOW UNIT. Same situation earlier this year when we had 100 degree weather. Baseboards underneath the kitchen cabinets can fall off at any time, had a leak in our restroom above the tub that permanently stained it....you know, the usual. Ah, I forgot to mention, it doesnt seem to matter what the issue is or how urgent, every work request I have put in has taken 3-4 days (if not longer) to complete.Mix all this fun in with the nonchalant and complacent attitude of the office and youve got yourself someone who will never refer someone to these facilities, nor renew their lease.

The best customer service Ive ever experienced as a renter at a large apartment complex. The few maintenance issues Ive had all were resolved the same day; the amenities (fitness center and pool) are second to none; and the location is ideal for Soldiers who are stationed at Fort Sam. I highly recommend this place.

TL/DR Id recommend taking any reviews prior to April 2017 with a grain of salt, this is a good place to live.Im a longtime resident and have seen the management change twice at 327 Sunset. The old management treated treated the front office like musical chairs and issues never got fixed. Since Portico took over in April things are much better. Arik, Elizabeth, Melissa, Amy, Shana and the rest of the full-time staff do a great job of taking care of residents and common areas. Theyve made a lot of positive changes at this property and its been a great place to live since they took over. It actually feels like a home again.

Elegant living with beautiful layouts, great maintenance, and the staff of always friendly. Highly recommend this property.

Wow, just wow! In love with the style here. No complaints here. Usually people only go online to leave negative reviews but Im so happy with my experience so far that Im going out of my way to let the world know. Love the Vallet Trash Pickup. The only other thing I would like to see is maybe a food truck occasionally. Ive seen that done in other places and its nice. If you make that possible Ill give you a sixth star.

Being a new apartment complex, there will be some kinks that will get fixed. With the new management company coming, I have a positive outlook on whats to come. These apartments are luxury and thats why their expensive. I love my new apartment and plan on staying here. People will always complain when something bad happens- but never comment when things are good! Keep that in mind and lease at 327 Sunset!!!

Worst staff ever. They do not help their residents from the smallest of things to things like your car getting broken into in the garage. They haven’t fixed any gates, halls are dirty. I don’t think the staff knows of costumer service period or they just don’t bother to care. Residents pay a lot of money to live in these “luxury” apartments and there’s no respect from the girls in the front. Even after complaining received no help which stinks because I never complain. Live a very busy life but after so many things it just got very frustrating and old.

I loved 327 When I was there. Everyone is really nice and helpful. I never had any problems with my neighbors its really quiet.

Outstanding staff! They have worked hard on many different improvements to the complex. Couldnt be happier!

Straight up rude customer service. Not even renting there yet and the front desk representative was sarcastic. Ill take my business elsewhere.

Good location, most staff are nice. There is one rude member of staff, management aware, yet nothing done about it. Swimming pool area is nice.

I absolutely loved my stay at Sunset! The employees were great and so was everyone that lived there.

Do your research.. do NOT live here. Gates are always down. People come and go as they please. Trash service is nice... but it attracts bugs in the hall. Also, they dont always get everyones trash. The place is always messy. Cars get broken into all the time. It changes management a ton. DONT DO IT!

AMENITIES, LOCATION, FRIENDLY STAFF!!!Going on my 5th month here at 327, and I LOVE it here...the amenities are top-notch, its a hop, skip and jump away from The Quarry, and the staff is always attentive to my needs (thanks Rodrigo for always making me feel like a VIP)...they even have functions for their residents such as: Movie Night; Painting-with-a-Twist; and Boot Camp/Water Aerobics...but the icing on the cake is the parking garage - perfect for those days when its 105 degrees outside...

Dont lease in 327 Sunset Alamo Heights Apartments. There is NO LUXURY in this building and is really expensive. First, many of the the A/C compressors are installed in the roof, top floors are not an option because the noise in unbearable and you cant sleep. Kitchen and bathroom cabinets are not installed properly, they used poor materials and there is no attention to detail (lots of gaps in the back-splash in the kitchen, in bathroom and kitchen cabinets, in baseboards and other areas, etc). If you are living facing the pool area, there is music ALL DAY (24/7) and you cant sleep either and when there is a party it gets worse. The landscaping and green areas are covered in dog poo even though theres pet stations (not enough, actually) because residents are too lazy to pick up after their dogs and if you make a complaint to Management (Roscoe Properties) they will apologize but they dont even try to fix the problem. Hallways and stairwells are dirty all the time (you can find bird poo and lots of dead bugs in hallways). NO maintenance in this building at all. The parking lot is so tight and there is lots of blind spots that if you dont honk your horn you will have a car accident at some point. Disappointing!

This place is a bit confusing to find the right entrance but I did . My friend loved living there. 🙃

The fire alarm went off at midnight on Tuesday night and didnt get turned off until 1:00 am. This has happened several times this year. And then I receive this email from after supposedly having fixed the issue with the fire alarm months ago:Last night we had maintenance as well as the fire department on property trying to resolve an issue concerning the alarm systems going off. We apologize that this was an after-hours disturbance but we are working hard to resolve the issue. What was discovered was a water pressure drop causing the sprinkler system to send a faulty signal to the fire alarm system thinking there was a fire when in actuality there was no fire.Another issue that many may have come across when trying to contact the office was not getting through to the answering service, all calls were rerouted due to an overwhelming number of calls at the same time. We would also like to apologize for the inability to communicate to you at the moment of the issue, but we had a Maintenance staff member on property working with the Fire Team trying to resolve it as soon as they could. Unfortunately it took a bit longer than expected but we are trying to ensure the same issue does not occur again. Thank You.Thanks Roscoe Property management! Why are you just now discovering this issue after supposedly resolving all these issues with multiple inspections?

Very nice but rent is too high for me

The 5 stars reviews are Funny! I’m sure they gave them some type of special or gift card for leaving a 5 star review. The management here needs to get replaced, they are snakes. They act all friendly but always lying or making up excuses for their poor managing skills. Water heater is cheap and small. If you’re lucky, you’ll be able to “enjoy a hot shower for 10-15min” The hot water lasts up to 5 minutes then starts to turn warm -cold . Break-ins are always happening here in thís “ luxury & safe community. “ I give some credit to Liz, she Acts genuine and acts like she actually cares about her job and us residents. had to revise my review, meant to say Elizebeth instead of Erin. Erin is rude.

We have made a mistake signing the lease here and definitely not renewing. We signed here because it is close to work and also close to shopping and other things. Ever since the new management had taken over, this plane is the worst. They ignore all maintenance request and will fix nothing. If you go to the front office to follow up, the property manager is indifferent and does not acknowledge the issue and says we are New and learning the process, just bear with us. It is not worth paying $2k in rent for a dump like this.

I am a current resident for almost a year. It was great when I started out but a lot of management changes made this into an unfriendly and lousy customer service. Valet trash does not get picked up and those loud fire alarms go off all the time. Elevator is out of service for almost 3 months. Office is closed or non responsive and they work bankers hours. Cant wait to get out but they played a bait and switch with my incentives. Not for professionals or families.

Dont lease here,they will still ignore your problems. I am so sad about this lease, the only thing that the office and maintenance are experts is to apologize, but they dont try to fix o repair the damage. I am so repentant, because I had read the reviews before that we have a lease... After you have a sign lease, I give you a advice: very patient with this people, please buy a good roach exterminator, buy your own air conditioner, and be prepared for fix the floors... (looks like vomiting marks), buy good tools and became a maintenance man. They werent ready for our arrival. Big mess.