The friends made with “regulars” is the best!Hints and helps here and there. Encourage to those with set goals and the conversations with other like minds...Fantastic place. With my disabilities this is a game changing life saver for me!

I like this gym overall. Def worth the price. Some workers are so nice and others literally look like they hate you. not going to renew my membership but mostly because I want more in a gym. Thank you to those workers that were polite :)

Staff here are helpful and doing their best. Company leaves a LOT to be desired. They do NOT allow you to cancel or modify your membership unless you go into the location you joined! I realize were living in the darkest timeline but, cmon! Its 2021, and your corporate policy is to force an unhappy customer to go in, in person?! Did you think you were going to get anything other than 1 star?

Ive been a Black Card member for over 10 yrs and love it. They have all the equipment you need to keep fit. I love that I can go to any club in the USA. I even visited the PF in Fairbanks, Alaska! Its worth it!

Love this location, great equipment, and great atmosphere. Big reason I come back is because of Kim, always smiling and great balance between professional and friendly absolutely my favorite employee at any location great work 💯

Clean, open area. Kinda small area for dumbbell stuff. Its brand new and they got a good setup there.

I go super early/ late in the day, so I enjoy very little too no people there. Its clean- almost everyone does their part to help maintain sanitation and cleanliness.

Its cool.... I go around 2 or 3am so its slow on off days for weight training and at 6-630 am after work for treadmill ....then it is a bit crowded.Update: 9/10Gym was closed for roofing repairs for a week and reopened the 7th. The fumes are still nauseating... you may want to stay away if that can affect you.

Was in Round Rock today and went to the gym for a quick massage, there was one chair and it was available so that was perfect and it was just the right touch.... Ill be back to this location for a workout... thanks PF!

I do a lot the traveling and so I have a Planet Fitness membership because its easier and they tend to be everywhere. I live in Colorado so I usually have a 24 Hour Fitness but Planet Fitness makes things a lot easier when Im traveling. One thing that I definitely like about Planet Fitness is how clean they keep their gym. You always see somebody working or cleaning something throughout the workout or throughout the day.

Super clean and friendly staff. They hydro massage chairs are the best.

I really enjoy the Round Rock Location. The staff is always super helpful and nice & the location is always clean.

Prices are great staff is even better ... thanks Zack for all your help!!

Very friendly staff and helpful. Gym was is active and equipment is maintained.

Great staff and very welcoming. I would not say all planet fitness is a place I would choose to lift but I do love this place. The manager is a body builder and understands what it takes to be an athlete.

Of the Planet Fitness locations Ive been to this is in my top 2.

I have been enjoying going 4 to 5 times a week. Starting to become more of a fun thing than a work thing :)Chill enviorment work at your own speed kinda thing.

Affordable, good customer service and overall a good place to workout.

Place was great. Staff was very helpful and the atmosphere was just right.

This is one of the best kept secrets of Round Rock. It decided to go with them for the price even though there is no pool. It is close to my house. I love that everything is so clean and the showers are great. Look forward to my before work routine now!

Nice and clean. All employees I have met are helpful and nice.

Great facility and plenty of equipment to use.

Ive been on my business phone for 30 minutes to speak about membership. Ive been on my cell waiting for an automated call back the recording tells you youre gonna get shortly. None of them are happening. Now imagine, this is trying to join. Think about when you have a billing issue and none of these people answer or call back. There is no number for the location. One number fits all locations. So, there you go. Taking money but, not available to resolve issues over the phone. Oh, but there is a message that says that if youre calling about a large amount taken from your account its for your yearly fee. So theyre on cue about taking money but not providing a good service. This includes the customer service experience. If no one is there at the location to answer the phone, how do you know when your issue will be resolved at the location?Oh, by the way its been now 45 minutes waiting and no answer. See what I mean?

I absolutely LOVE this place! They are clean, cool and have crazy friendly staff! They are keeping with city requirements while making sure their patrons are socially distanced and protected while in their facility! They have all the machines and equipment you could need and my goodness, I went from paying LA $50 a month to paying $10 (and for just $10 more you get the FAB black card!) I made the switch a few years ago and I havent looked back for a moment! SO grateful for this place!! If youre thinking about joining, give it a try. As for this counselor- best antidepressant in the world is a little bit of physical exercise!!!

Awesome place. Love the convenient hours and how they continuously disinfect equipment!

Nice, clean gym. The guy working the counter couldve been friendlier, seemed like he was less than pleased with working there.

Planet Fitness Round Rock is open 24 hours which is great for my 10:00PM workouts when most gyms are already closed. The staff are friendly and has all the equipment and weights I need.

I really like the layout of this Planet Fitness. The staff is awesome. The lockerroom is spacious with nice sized showers.

In general, I love Planet Fitness. Ive been a member since before they opened their doors at the Round Rock location. Im very disppointed today, though. I havent been going to the gym since they reopened because they werent requiring masks. Yesterday I noticed that their website said masks were required at all times, so I went this morning. When I arrived, I was told that people are allowed to pull their masks down while exercising. When I mentioned that the website says they are required, I was told that since were in Williamson County, they are not required.

Editing yet again lol. Manager tried calling me and came up to me next time he saw me at the gym. He wanted to make the situation right and to me thats all I ever wanted. Just to be heard in the first place. I know it can be difficult at times for employees and how they react to situations, and for this guy to go as far as he did to make it right speaks measures. Thank you!

A/c in mens locker room bend out for 3 weeks getting real old

This gym is a great gym and it is missing the pull up machine bar so we need the pull up bar in the Pflugerville gym as all the planet fitness has this. Machine except Pflugerville

The Planet Fitness website states, to adhere to local guidelines, masks are required to be worn at all times. This is not even close to being true at the Round Rock location. Not only are half the people not wearing a mask, the sanitation materials put out by staff have been dwindling over the past few months. There used to be cleaning spray and hand sanitizer and many cleaning stations all over the gym, but when they are running out they are not all getting replaced. Several containers were missing for weeks on end. Paper towels dispensers arent being refilled, rather rolls are being put on to of the cleaning stations where patrons have to pick up or handle the roll just to year paper off. This is a pretty awful practice for a cleaning station.There is also no kind of dress code enforcement anymore. Not a personal problem to me but I know Planet Fitness prides itself on being a safe place for people with self-esteem issues, so it isnt upholding that principle either.This place did a good job when it first opened back up after the shutdowns, but it has gone downhill gradually.

Great gym. A little smaller than the other PF in town but not bad.

I love location for person from out of town

So I joined a month ago and it was great that I felt safe to workout while wearing a mask. I try to only come at times of low capacity. It seemed as though everyone was adhering to the guidelines...now fast forward today 60% of people werent wearing masks. No one at PF was enforcing the guidelines and defeats the purpose and branding that masks are required to workout. Its ridiculous and theres an active disregard for the health and safety of others. There was even a girl training near me that coughed and sneezed 🤧 without her mask on. If you dont care for your own safety during this time while Corona is on the rise and mutating this is the gym for you.

Front desk clerk was rude and no customer service when he told me that Planet Fitness perks are no longer valid. 😡

I will say I worked for planet fitness in Tomball Tx and we keep everything clean and it always smelled clean and brand new, I work at Golds Gym now in Round Rock and I would love to work with planet fitness again and help out with the issues you are having and hopefully make a difference. I love the gym and working out. Am going to fill out an application now.

It was nice that it wasnt crowded but then again it was about 8:30 pm when we got there. The guy at the front desk was polite and helpful

Clean. Lots of Equipment in like new shape. Staff is chill and friendly.

I have been on hold for 30 minutes now. No one has answered my calls after being notified that I will be on hold for “less than 10 minutes” It is inconvenient to go to the club location to talk about billing issues because I had already cancelled my membership TWO WEEKS AGO TO AVOID THIS, and yet here I am trying hard to keep myself together. I am livid and disappointed in the poor management and communication services from Planet Fitness, PERIOD. Thanks to them for billing me AFTER I CANCELLED MY MY MEMBERSHIP. Makes no sense whatsoever. It has now been 55 minutes since I’ve been on hold. Planet Fitness at this location and pretty much in all locations is a joke. Sorry not sorry.In response the reply I received: I did go to the club in person 2 weeks ago to cancel. I signed the cancellation form electronically and yet I am still here getting charged.

Staff is mediocre. I’ve been to other planet fitnesses with better night crews.But gym equipment is kept clean and they always seem to be busy so I guess that’s the trade off. Between the hours of 9pm-12am it’s always minimally packed. Not a bad gym but not a memorable one. 5 stars for meeting expectations and basic cleaning. Locker rooms are in order and the paper towels/ sanitizers are always stocked when I’m there.

If you need to be pushed and flourish having a hate/love relationship with you coach then this is definitely the place for you!

Exercise areas are clean and well spaced out. There is a lot of variety to the machines and you can focus on specific muscle groups

Horrible horrible gym! They will continue to charge your debit card even after you cancel in person. Takes months for an executive call back! Lol as their the only ones who issue refunds! Save your time and don’t waste your money! Pick another gym!!!!

Pretty nice, its been awhile since I last came here since I work at the pf in Pflugerville. It was clean and not too busy when I went. Staff was really nice!!

The best Gym ever. Very friendly staffs and professional. I enjoy every single workout in this place

Friendly folks and always clean facilities. I literally see them cleaning every time Im there (which I appreciate!).

Excellent💪💪💪👍👍

Not a safe place to exercise. Unprofessional employee.

I actually love this place. I travel throughout Texas and visit many PF locations(black card member perk). I am greeted every time I walk in, the staff is great! They always have a smile at the desk. Im happy with the selection of equipment. The gym is very clean. The equipment works well and everybody doesn’t sit and stare at you. I love that you can get rewards for coming and you can use them on things at the gym.I am completely satisfied!

It was great it wasnt crowded and everyone keeps their workout equipment clean

I LOVE this gym. Its very open and clean, and they dont allow you to work out unless youre wearing a mask. They make it easy to clean equipment after using it with multiple stations that also include hand sanitizer. If I catch COVID, I know it wont be because I worked out here. The color scheme, music, multiple screens, top of the line equipment, locker rooms, and knowledgeable staff are pretty great too. Ive always been a sedentary creature, but I look forward to coming here. Its crazy.

Staff are always so courteous and welcoming when we check in. They are doing a great job at keeping the sanitation items stocked and making us feel safe to be working out again.

I really like that you can get in and out without being bothered. No one tries to push promotions or anything. I also like taking advantage of the free training. Its very helpful to me as Ive never lifted weights before. Sam is great!

Decent gym and they seem to be clean

All the staff I’ve encountered, in the evenings, have been super nice and helpful.I’ve always been thankful for the cleaning stations even way before COVID.

Just an update on my review. What a breath of fresh air Leo Sanchez has been. I am very thankful that the negative personnel is no longer at this facility. The trainer could be more friendly. He always seems angry. Thank you Leo for incorporating such nice people who know the meaning of customer service. Big shout out to Matt! What a good ambassador for the club!!

Lots of machines to choose from, not over crowded, friendly staff, and clean environment.

Great basic gym. All the equipment you need, no classes or pool. Usually not too crowded except peak hours. The switched to 24 hours last year.The staff is always friendly and always cleaning. Other gym members are mostly polite.Signing up was easy, no pressure sales, always just the $10 as advertised and when I ended my membership because I moved it was straight forward and easy.

Quick and painless sign up, taking no more than a few minutes. Nice facility.

Just got escorted out of Round Rock Texas location for not wearing a mask while working out, 4 police cars and half a dozen cops - really?Planet Fitness unfortunately has turned anti-american, anti-constitution and does not abide by local laws/policy.Golds Gym and Anytime Fitness welcomed me and do not require masks to work out.In Texas we are not required to wear masks IF we can social distance per Gov Abbot order on July 3rd. or IF we have medical/religious exemptions.

My last experience at Planet Fitness was exemplary because of their kind and professional customer service shown towards me. They went above and beyond to help me and encouraged me to enjoy my workout. When leaving I was told to have a great night. That made me feel great!

I really miss my gym in these hard times. This gym is the best ive have been, i consider it as my second home due to the fact its so welcoming and all the good energy it has. PLEASE REOPEN IT !

Affordable membership. Great staff. Lots to do to get fit. Helpful trainers. Good amenities.

A great experience!

I really hate this location... NOT!!!!!Even though it isnt my home location, Ive got to give this place props for the friendly service, cleanliness, and TP in the stalls! (Yeah, I know. This should never be an issue in any business restroom, but youd be surprised...)Being a BLACK CARD member, I appreciate any Planet Fitness location that can get 5 Stars outta me. (...And any business NOT owned by Black folks with the balls to issue BLACK CARDS to everyone regardless of race.) 😀

Very easy going staff. Clean environment with pretty much everything you need to get in a good sweat.

Good gym. Its clean and lots of machines available.

Staff always eager to assist without making you feel inadequate as a beginner who may not know all the machines too well. Awesome environment for the amount spent and amenities available. Only thing I would enjoy seeing as an addition would be a cardio theater. Keep up the great work, PF!

This place was great being 24/7 but the new hours dont work with my schedule. Please open up at 3am.

I love this place very friendly professional and clean.

Its always very clean and have plenty equipment where you dont feel like you have to wait for someone to get done.They have done a great job with social distancing with the treadmills during this Pandemic

Lots of equipment, variety of ways to workout, you can bring a friend, the staff is friendly and helpful. Destiny is usually there early in the morning. She is friendly and helpful without being overly chipper (its 5:30 am and I prefer a grounded person to interact with). Other members seem focused on their own workout and not there to check others out. Neutral smell, clean, and comfortable temperature. Sometimes their music is loud which forces me to turn up my volume louder than I like.

This gym is amazing 5 start in cleanliness!! Staff is friendly

The Planet Fitness on Palm Valley is exceptional. It is always very clean, and the morning staff always greets me by name as soon as I walk in. The one thing that bugs me is that sometimes, when I arrive at 4am, there are weights laying around and barbells left unracked. But this is mostly the fault of lazy gym goers. I do wish there were squat racks and free weight barbells, but overall it has everything I need to do my strength training.

Super clean place. Friendly staff. Fast check in.Left 24 hour Fitness after 15 Yrs.Love the whole plaza including GOODWELL & E CHINA BUFFET!

Its got almost everything you need at the fancier chains except...no high pressure meat necked sales trainors who want to shred you 🤔. No pool. At about a fourth of the price. Its clean and the gear is the same. Oh, and 24 hour access. Great value.

This is my favorite Planet Fitness to visit when I am at home. New facilities, clean locker rooms, and plenty of fitness equipment! Noah is just one of the many excellent employees that will help you. You will be happy that you visited.

The worst gym I have ever been apart of. During COVID, PF drafted my account while state wide shut down. During the shutdown I emailed the help desk to resolve my problemsOn May 17th. Not one return call or email. Multiple calls to the call center. I even drove back to Round Rock to speak with the manager. Still havent heard from anyone. Orange Theory cost way more than PF and didnt charge me a dime during the shutdown. Orange Theory was beyond professional. Orange Theory didnt profit off of me during Covid shut down. I will never do business with Planet Fitness again. You dont care about your customers!

Love it and no one judges you ever, they made it for beginners and only 10 to 22 dollars a month. The workers are very chill. They offer classes and personal trainers to help you set up a program. Even at its busiest times the gym is never filled fully. Its also open 24 hours a day, so whenever you feel like going you can. It in general is a great place to work out. Plus a bonus of massage chairs and tanning booths.

The time I was there no problems. But after I cancelled my account I somehow had another account made. I was not even there for it. And since it was only 10 a month I did not notice. But Las month when I looked at my bank app I noticed a $23.00 renewal pending payment to planet fitness. So I tell everybody if you have cancelled a membership please make sure they did not create another one for you.

Free wifi. I love that the 30 minute (green light) machines are separated from the rest of the equipment. All over cleanliness of the machines bathroom and building is great! The overall atmosphere of the gym is positive and Ive noticed that the male employees do a really good job at making you feel welcomed with a warm cheerful greeting when you arrive and they make you feel appreciated when you walk out because they notice and wish you a good day. That right there is the best small thing anyone can do. It sends a huge message. As it would the other way around. (Oh and dont forget the free purple ink pens that I love!)

Awful showers. . There are 2 that have only cool water, and 1 that has hot water, but the water doesnt drain which is disgusting.In response to the OWNER, its not my job to make sure your showers arent gross. Thats your job. My job is just to come in and have a good experience.Hopefully you take care of this soon.Thanks so much.

Makayla is awesome!! She was super helpful

Yesterday was my first time attending to this location. I just relocated from Michigan and found out that they dont enforce the Mask policy at all. Pretty disappointed of my experience.

Great gym all around! All employees super nice and helpful and the machines are clean and work great. Almost never have to wait for a machine as there are plenty to use.

This location has the friendliest staff, the club is always clean...awesome gym!

Visited this PF while on vacation. Im usually at the one in PA. I just tanned while here but the beds were immaculate & they even went to make sure it was clean for me. 5 star service !

Great place to workout! They keep the equipment clean, and work to improve social distancing.

Love this place. Like a second home. The staff is friendly and very helpful.

So far amazing, I went in on Friday to sign up for a membership not had been years since Ive been to a gym and was super nervous but everyone there was super nice and friendly judgment free area it felt like which was nice for having such high anxiety about going in.

As a newbie, I didnt want to spend a fortune on a gym membership that I might end up not using. Planet Fitness was the cheapest option. I dont regret it for a second! Great benefits with the black card.The staff at this location have been so nice! Charles, Alex, and Vanessa are always super nice at the front desk. And the trainer, Koko, is top notch! She is seriously so great! She takes the time to get to know you and what works for you. She is intense, but truly motivates me with every class I go to. She remembered me after one class and even remembered small details about my personal life and asked about them later. She truly is a blessing to this club!

My wife and I worked out here for years. PF provided everything we needed to start our healthier lifestyle. Nice gym for beginner to intermediate fitness goals. 24 hour access is a great amenity. There was a minor issue when we cancelled recently, but the manager was very accommodating and rectified the issue immediately. Can’t say enough good things. Thanks for everything!

This is one clean facility. Great staff. Plenty of space for semi trucks. Too.

Its great, everyone was wearing a mask and friendly!

An awesome place to get your workout on. Lots of machines, AC and friendly staff, also massage chairs and tanning beds (if thats your thing) Affordable memberships are great and come with good benefits. Go check out any location.Enjoy!

Amazing staff imo!! Very friendly and always willing to help me understand the machines in the gym. I truly don’t feel judged because of my weight or abilities in the gym as well.

The club is always clean. Theres a good variety of equipment and its rare that anything is out of order. The Black Card offers a great value with all the different products included, such as the massage chairs and tanning. I also travel some for work, and the Black Card allows me to use other Planet Fitness clubs around the country., no questions asked.

Finished my 12 month commitment. 8 months later come to fined out their still withdrawing money out of my account. Asked for a refund and they straight out said No! That I should have went in to cancel in person after my 12 month commitment. I totally understand, but come on any kind of refund would have kept me happy..