I was very happy to find a place that would work with my moissanite ring that was bought from a private seller on Etsy. Jerrys Jewelers did a great job of resetting the stone, and cleaning my ring so well I didnt realize how dingy it was until I saw it!However, I was very upset about their job with soldering my ring with the wedding band, and with their response to my fiance pointing out that the stone was not centered with the center of the band. Upon pointing this out my fiance was told, Maybe she wont notice. It didnt even take a full 1 second before I noticed. We should not have had to pay full price for a soldering job they A) didnt do correctly, & B) will need to be re-done to fix the job they did.If their response was something like, Oh, Im sorry sorry about that. We can re-solder this so its centered & have it ready at no charge in X# of days, I would appreciate that. But the response of Maybe she wont notice (in addition to being ridiculous) really shows a lack in quality of service & that you just dont really care about the customer. Im sure not every employee there would have the same response, but the individual who said this should probably be in a different job.I would go back asking to fix this free of charge, however I dont trust them to touch my ring again. Therefore Ill be going somewhere else to pay full price to make sure my ring is re-soldered to be centered. Im a very patient, understanding person. My wedding ring is very important & meaningful to me, and I dont want to hand it (& my money) over to people who arent going to respect what it means to me.

Frank was extremely helpful in ordering and shipping a 14K gold cross to me for a First Communion for my nephew. I was visiting relatives in the Rochester area and saw the cross but unfortunately didnt purchase it. When I returned the cross had been sold. Frank offered to order the cross for me and ship it to my home in Florida! It arrived very quickly and I am very pleased with it. Excellent customer service and excellent quality and prices. Thank you for such an wonderful experience!

I brought in a bracelet to be fixed today and a girl name Nina helped me. She was so sweet, kind and informative. I figured it would be an expensive fix but their prices can not be matched! The store is beautiful and the staff are amazing! Highly recommend!!

Nina and the owners are second to none. Great to have such personal service. They even added a free small diamond to my blinged out chain I bought. Very trustworthy. The finest jewelry at a good price. Will only go to them. Thanks Jerry!

I recently took 3 Rolex watches into Jerry’s Jewelers for repair. I was pleasantly surprised when Jerry fixed one while I waited. The other two watches were not running and had to have parts replaced. One of them actually had rust on the inside and was completely seized up. Two weeks later Jerry called me and said they were ready.He showed me photographs of the watches completely disassembled. He cleaned every part and installed the new replacement parts. He also verified the accuracy of the watches. I was astonished when the total price to fix all three watches was less than the average quote I received to just clean one Rolex. Both watches look like they are brand new and the accuracy is perfect. I am now a customer for life. I highly recommend Jerry’s Jewelers for servicing Rolex watches.

Everyone is so friendly and helpful. We brought in a few watches to get resized and they were happy to take care of it on the spot. We also bought a couple necklaces from Jerrys and they were beautiful! Would highly recommend Jerrys Jewelers to everyone.

Fantastic and impeccable service. I highly recommend Jerrys Jewelers.

I go to Jerrys for all of my jewelry needs. They are skilled, fair, generous and accommodating. Trust me

I have nothing but good things to share about Jerrys. I had a ring resized here and the attention to detail was superb. The price was less than I was anticipating, it was done quickly, and the quality was impeccable.

Just stopped in to ogle the jewelry instead of my usual comparing apples to apples at the grocery storeThey have some very lovely trinkets.

Been here 4 times and I only ever received embarrassingly uneasy service. In my last and final visit, we got into a heated debate about the authenticity and purity of some jewelry I brought in as well as the proper professional testing methods. Long story short, they called in a third party who authenticated and proved me right. I was shocked that jewelers could be so misinformed about jewelry. I wouldnt go here to buy, only repairs/routine maintenance.

I had a great experience with Jerrys Jewelers. I walked in with a very broad view of the engagement ring I wanted. Frank did a great job of guiding me to a beautiful ring that was within my budget. Im very happy with the services and the product I received here.

I had two rings resized, both from my father and grandfather. Had not taken them out of my safe in years. Frank assured me he could bring them back to showroom presentation or better. Just what I was looking for, the rings are now a conversation- eye catching work of art.I love their extensive collections of affordable fine gems. Frank, Leon and the “DAD” are very knowledgeable. I was curious about the new Lab Grown Diamonds; I heard so much about.Got a quick lesson, complete with actual comparisons to both cut and uncut diamonds.Price and knowledge made the difference.Thanks Guys!

Stopped in to drop off a couple play watches that had stop keeping time for my six-year and her costumes. The staff at Jerrys Jewelers treated me with great respect turnaround time was fast and the staff was friendly and personable I will definitely be coming back here for any jewelry needs in my future thanks again!

Phenomenal customer service. Frank and Leon both didn’t stop until I was completely happy with my jewelry. And I absolutely love my the necklace that I got. I will definitely be a returning customer.

These folks are fantastic! Stopped in to see about having a necklace repaired. Frank and his dad jumped right on it. Was a simple fix and they didn’t even charge me. This sort of thing creates a new life long customer. I live on the West side, but will make the trip to Irondiquoit anytime I need jewelry repair or anything related in the future. They seem to know their stuff and are incredibly outgoing and friendly. Top shelf folks!

A wonderful experience. Jerrys is well maintained, stocked and clean. The Jewelers are experienced, knowledgeable, professional and definitely friendly!!! For anyone who is looking to invest, I recommend staying away from department and chain store jewlers and visit Jerrys. You WILL notice the difference! I certainly did!

Jerry’s Jewelry was so helpful in helping me find what I need. They were very accommodating, great customer service & went above and beyond to make sure I got what I needed.Highly recommend!

I have been coming to this family owned store for over 25 years. All my daughters baby earrings came from them and were absolutely stunning. Every time I visit to have a watch/jewelry repaired, I receive top-notch service!! The owner is the friendliest and most knowledgeable as far as quality jewelry goes. The engagement rings are absolutely stunning!!!! Five stars to this store!

Always the best customer service. Pleasant no pressure staff.

I’ve gone to Jerry’s several times for minor watch repairs, and each time, I was invited to wait for the work. Minutes later, I was on my way with my repaired watches. They are very courteous, their work is flawless, and their repair work prices can NOT be beat.They also have an abundance of beautiful jewelry on hand, gold, silver, diamonds...very nice selection.Thank you Jerry’s Jewelers! I’ll be back. 👍

I love my engagement ring! Designed and created flawlessly by Frank, It is gorgeous! The staff is incredibly friendly, helpful and approachable. They answered all my questions about how to keep it safe. Loved my experience here!

Great experience dealing with this Jewelry Shop. Very pleasant staff who are the owners. Serviced my current watch and bought one from them. Honest people and fair pricing. Highly recommended!

Frank created my engagement ring and our wedding bands. He is an absolute pleasure to deal with, extremely professional and created the most amazing rings for us. It was a fantastic and personal experience, we highly recommend him.

Ive been shopping at Jerrys for about 3 years now and there have given me the BEST service every single time. Jerry loves to talk about his family history in jewelry making and even showed me pictures of his father and grandfather working! This time Frank busted his butt to make an engagement ring with only 10 days notice! He was patient with my nervousness and did an AMAZING job on the ring. He found the best diamond to fit the mount as well as fit my budget. My new fiancé absolutely loves the ring!!! I cant recommend Jerrys Jewelers enough! THANK YOU so much Frank!!!

I love to support local businesses and I also look for great value and customer service. Jerrys Jewelers checks all the boxes. From emergency quick fixes (sometimes at no cost) to that special purchase to reworking a favorite old piece of jewelry they never fail to do an excellent job. In this day of oh so convenient online shopping (of which I am also guilty) jewelry shopping remains a hands on, in real life, requirement. Lets face it, jewelry is a luxury; for some of us a necessary one. But there is a lot of low quality merchandise out there and I need to see it, touch it, examine it. Now in its second generation I hope the Magnotta family is around for many more to come.

Jerry’s Jewlers made my fiancé’s engagement ring and wedding band, and we got my wedding band from them as well. Couldn’t have felt more taken care of; their costumer service is excellent and rings are beautiful.

I bought a very nice wedding ring that is sized correctly and looks good. The price was not beatable for the quality and uniqueness of this ring! It holds up so well. A great buy in my opinion!

One thing that really irks me is when you enter a business and you are not greeted. I entered this place 3 times and I wasnt greeted any of those times. The workers absolutely looked at me but didnt bother saying hello, so I felt very awkward. Im not expecting a parade, but come on- Im going to be giving you my money and I chose you.I had a ring resized. Its my own fault I didnt ask for a price. It was $65 bucks and they polished it. I didnt ask for that. When I dropped my ring off, they should have explained what I should expect. Instead, the worker just sized my finger and ring, filled out a receipt and told me to come back Saturday.Maybe this is a misread on my part, but I felt like based on my appearance, I didnt look like I was going to be spending big bucks so they didnt see me as an investment. They lost a customer that would have been returning pretty regularly had I felt valued. It felt like I was conned due to not talking with me about the services.

After hearing from the curiosity shop that my fathers watch could not be repaired, Jerry confirmed it could be! Although the movement had been discontinued there is another movement to replace the discontinued one. All this within 10 minutes, even though it sat at the curiosity shop for a month. He even called to follow up with me less than 2 hours later. Fantastic customer service, well definitely be repeat customers!!! Thank you SO much!!

Very high quality jewelry at an amazing price. Staff was very friendly and helpful. We were so happy with the quality of the ring that we got both of our wedding bands here as well. They always exceeded my expectations, We highly recommend this jeweler!

Frank is so kind and knowledgeable. They have a great selection of jewelry and a stunning selection of rings. I cannot wait to bring my fiance back with me.

We got pretty much exactly what we were looking for, and they gave it to us for good prices. Very genuine, kind, attentive people. Good experience at this jewelry store. I would recommend them to anyone in Rochester NY for fine diamond jewelry.

I recently purchased my wedding band from here for my wedding and My fiance was delighted with the ring they made for her. I found a great selection of rings over there. Their staff members were helpful and friendly gave impeccable service. overall i had an amazing experience. Would highly recommand to visit their store for fine Jewelry in Rochester.

Good prices, great customer service, and will always work hard to find whatever is in your price range. I purchased a Custom Wedding Bands through Jerry’s Jewelers for my would be wife. If your in need of any type of jewelry Jerry’s Jewelers is the place to go. Extremely impressive Collection!

Great customer service. They repaired my watch quickly and for a reasonable price! Other shops were quoting me for a repair that would have cost more than the watch, without even looking at it. Very glad I took it here.

I went in for a crystal replacement on my favorite watch and they said they would easily fix it. Initially the time estimate was around a week, but then I got a call later that day saying it was finished. My baby was returned to me shiny and looking good as new. Awesome guys running a very professional shop. Nothing but good things to say.

Its easy to see how Jerrys Jewelers has been around since 1962. Real pros with top notch service and great product lines. Ive shopped the other stores in town and Jerrys pricing is more than fair. Highly recommended for any jewelry or watch need!

Fantastic experience every time I visit, Beautiful diamond rings, great location, great prices and above all, friendly and knowledgeable staff. Exceptional service in Jewelry Repair and also a good selection of engagement rings. Rochesters best jewelry shop!

I always have a great experience when going to Jerrys. They are great people who really know their business. The only place I go for our jewelry needs!

I came in for a watchband adjustment (getting more loose without adding more links) and after it was done, I tried it on and was very happy with the adjustment. Not only it was done quickly and properly, it was free of charge. Thank you Mrs.Magnotta (I think the lady is Mr.Jerry Magnottas wife). I would definitely do business again with Jerrys Jewelers and recommend it to everyone because of the honesty and trustworthy that is offered by the owner.

I called ahead of time to see how much it would cost to replace the pin on my watch. He said it would be no charge. As soon as I walked in, the gentlemen dropped what he was doing to find a replacement pin, took less than 2 minutes. Very friendly and professional.

Great customer service. Jerrys Jewelers has helped with small repairs and big ones. Thank you.

The best experience and customer also prices ever

Very pleased with the service I received getting my new Orient Automatic watch resized at Jerrys. Literally strolled right in and out in under 5 minutes- not saying it will happen that way every time but the job was certainly taken care of quickly and the price was unbeatable ;-)

Was waited on quickly, and they added 2 links to the band on my moto 360 for FREE. Very impressed.

Went into get a watch sized and a new battery, out in minutes. Fast and friendly and not too expensive

Went in with an automatic watch which I suspected had gotten magnetized from an ipad smart cover. Jerry dealt with me directly and understood the problem. He put the watch on a timing machine to confirm it was running 2 mins fast, put in on a demagnetizer, and timed it again. Fixed! He didnt even charge me. Will definitely return for future watch repair needs.

Had a watch band adjust and it was fast service without any problems.

Treated great today as I am every time I go in the store. Dan Caccamise

Great guys, super friendly and accommodating.