Got our engagement rings custom made by JF Jones and could not be happier with how they turned out. Both are unique and special, they also provided us with a sweet gift bag of goodies to celebrate getting engaged- they go the extra mile! JF Jones is a special family owned small business worth your support. They also have very competitive pricing compared to the larger chain jewelry stores with even better service and care. We plan to get our wedding bands from them as well. You won’t be disappointed.

My daughter has a necklace with her fathers ashes in the charm, and it broke so we went to this jewelry store because its close to my apartment, well the woman that helped us was very sweet ❤️ and did not try to upcharge us at all, she actually told us the less expensive way, and if I choose not to get a more secure clasp she was going to fix the old one for free!!!! I am officially not going back to my old jewelry store in Victor Im making this my new shop I will be bringing my business to JF Jones Jewelers from now on!!!!!;;

Brittany is truly amazing! My fiance said she went above and beyond to help him find the perfect engagement ring! I also went in to have my ring resized and she had it ready for me to pick up within hours! This is definitely our go to jeweler now! We couldnt be happier with our experience!

Found a beautiful ring at a great price and being from out of town they sized the ring so we didn’t have to come back another day. Very pleased service was great going to recommend to all our friends. Thank you Brittany!!

Did an amazing job restoring my great aunts diamond ring.

My family members have been happy and loyal customers of Jones Jewelers for decades. The team truly cares about their customers, and the quality of their work is excellent. I recently asked Brittany to clean one of my rings, which was damaged. She cleaned it, fixed it, and gave it the TLC it needed. I highly recommend Jones Jewelers!

I brought to them an hoop earring that had broken in half. The jeweler said he didnt think he could make it look too pretty. He thought it was going to come out hit it and a little dull looking. He did a wonderful job! The only ones that can tell it was repaired is he and me.

Dropped off my engagement ring to be sized and cleaned. Excellent customer service and my ring looks good as new! Will definitely be back!

Brittany went above and beyond to provide a beautiful engagement ring for my fiance. I would recommend to anyone looking for well priced and customized jewelry!

Excellent selection and service. Beautiful gift wrapping as well.

Had such a perfect experience with Brittany at JF Jones Jewelers. My fiancé and I had gone to several jewelers and none of them felt right or trustworthy until we met with her. She completely understood my vision for the engagement ring and did such a fantastic job. We felt comfortable with her which was really important to us. Thank you so much Brittany!

Always a great experience at JF Jones! Brittany and her wonderful staff go above and beyond to make sure you have a positive interaction, whether it be a simple repair or that perfect engagement ring!

I worked with Brittany to create a engagement ring and after everything, it came out perfect! She was able to create it exactly how I had asked and the computer model that she had created and showed me was spot on to the ring itself. All the people who work there were warm and welcoming and I felt no pressure when searching for the right diamond and ring. Customer service like no other!

My husband and I bought our wedding and engagements rings from JF Jones 7 years ago and we would never go to another jeweler again. They are all amazing here. Brittany really listens to what you’re looking for and does not just try to sell you. She’s actually talked me out of impulse purchases that she knew was not what I was looking for! They’ve been our go to place for gifts for family and custom made pieces! It’s always a warm and welcoming experience. I trust them completely, the quality of their jewelry is just amazing. I refer them to everyone I know and I personally wouldn’t shop anywhere else.

JF Jones Jewelers was very helpful in helping me find a great and reasonably priced gift for my mother for the holidays, and also cleaning my grandfathers old ring, free of charge. The ring looks brand-new! Julie was very helpful!

I bent the prongs on my engagement ring, Brittany at JF Jones was very helpful. She also sent a text when they found that the diamond was damaged, which I already knew I had done when I bent the prongs. Very good service and very friendly.

Took my wedding rings in for repairs and was so pleased when I picked them up! Felt like the first time I wore them, couldn’t stop staring! Definitely recommend.

They have a fantastic selection in stock and ALWAYS have found exactly what I needed when I wanted a custom ring or necklace! The quality is SO much better than a chain jewelry store - please do not waste your money there! Luckily when I shopped at a chain I bought insurance, BUT had to use it multiple times and my time is valuable!! Never once have I had to go to this store with a defect after many years. Love the atmosphere, people, even the website is nice where I can book an appt. best jewelry store in the greater Rochester area!!

I cannot possibly say enough positive about my experience here. First, is skills. They have impeccable skills. They repaired my watch and then gave me a printout showing how accurate it is after the repair. Second is cost. They were more than fair in working with me. They actively worked with me to reduce my costs. They have a supplier that provided my new watch band at a fraction of the original price. Third is personableness. The owner asked me to sit on the chair next to him while he adjusted my new watch band instead of me walking around the store while I waited. These folks rate ten stars out of five. I could not be more pleased.

I am so pleased with my custom designed ring. I enjoyed the whole experience from the1st online message to the in store encounter to finalize the design. Brittany was fantastic to work with. The quality and the price I feel was a great value! I highly recommend J F Jones!

Such an amazing shop! Great people, great work, nice prices. Very happy and eager to recommend. Thank you so much! I love my custom ring!

Very friendly and professional . Had a ring upgraded and original diamond put on a beautiful pendant. Chose a new anniversary ring. Love the idea of the work being done in store not sent out. Will definitely return to this store.

I recently got engaged and my ring was a little too big, JF Jones was amazing throughout the whole process of resizing a ring that wasnt purchased through them. I texted through their website and was promptly responded to! I brought my ring in, the sweet woman at the counter checked my ring size, my fit preference and made sure I was well informed of the process. The cost was reasonable and the ladies working were so kind! My ring was ready same day and before the expected time. You really get the personal touch that the chains cant give you. The reviews speak for themselves!

My Fiancé came here for my Engagement ring. JF Jones was the only place that had a variety of rings to show. Many places could only show him a picture on a computer. He wanted to see in person what he was spending his money on. JF Jones not only has a great selection, but they are knowledgeable, and very personable. We have since gone back to purchase our wedding bands. They stay updated on the new styles. I wanted a unique band. After showing them a picture they told me they had a shipment coming in the following week with that style. I went back the following week and it was exactly what I was looking for. We can’t say enough great things about JF Jones. They are now our forever jeweler.

I am recently engaged, my fiance got the perfect engagement ring with Brittanys help, and she assisted me with the resizing afterwards, which was done very quickly. I am very impressed with the professionalism, detailed attention and personal dedication.

Extremely friendly and professional! I went to have a chain fixed and they got it fixed the next day. I will be returning for any of my jewelry needs

I worked with Brittany recently to purchase an engagement ring. She worked within my budget, found the style I wanted and had multiple options to choose from. My Fiance loves her ring and I highly recommend JF Jones. If you are looking for a place to start your engagement ring shopping stop in and you wont be disappointed!

JF JONES is wonderful! We have been buying jewelry from them for over 35 years. They are always pleasant and helpful. I enjoyed working with Brittany and Lisa today. I brought in two very nice bracelets - that were broken - and found out they were warranted by Leslies.Yay! I also brought in some very old jewelry that I found in my daughters old room. I wound up getting credit for some of the good jewelry and then used the credit on a brand new silver bracelet and a cute pair of earrings! I recommend JF JONES to all my family and friends!

Everyone at JF Jones was absolutely amazing. My fiancé and I needed to get wedding bands for our wedding in November and they were nothing but perfection. I had a ring from my aunt that I wanted to be redesigned and my fiancé wanted a simple classic band. Britney was more then accommodating and a great communicator throughout our process. She ensured that we had everything we needed and felt comfortable with the design choices we made. We will be going to JF Jones for any of our future jewelry needs.

I had to have my ring appraised for insurance purposes and I had to have it done quickly. Brittany said, she could have it for me in 3 days. She had it done on time and did a great job. She explained issues that the ring had and offered solutions. I had a great experience. The next time I am in the market for fine jewelry I will definitely go to JF Jones Jewelers. You should check them out for your next purchase. They have great all around customer service.Side note: a Beautiful store and jewelry too.

I have known of Jones Jewlers since the 60s. They always gave me great service and products. The people are extremely friendly and helpful. I would recommend this store to everyone.

What a wonderful experience! Had 4 different rings picked out to try on from looking at items on their website. Nancy listen to my request and I showed her the rings that I wanted to try on. She was extremely helpful and knowledgeable and I loved the experience! I have a beautiful new ring and a place I will go in the future. Thank you JF Jones!

I was able to make an appointment for my watch adjustment the very same day I called. They are very friendly, helpful, and fast. Great customer service.

The kindest and most respectable jeweler I have ever experienced. They take the time and treat you like family. They are very knowledgeable and go into detail for you. The best jeweler in Rochester and I have been to a few.this is my new home.you will not be disappointed . THE BEST.

The quality and service at JF Jones is second to none. I’ve been a customer for over 10 years and have referred several friends and family members, all of whom also had delightful experiences. Knowledgeable, professional and trustworthy staff with no-pressure selling style. Pieces for every occasion and budget. I’ve found everything from birthday gifts for my grandma to my dream engagement ring 🥰💍 And, all repairs and custom pieces are worked on in-house (so hard to find now a days!) so the work is finished much faster than big-box chains. JF Jones is hands-down the best jeweler in Rochester. Stop in and you’re sure to become a life long customer too 😊

Kind, courteous and helpful. My ring was finished in a timely manner. I plan on buying my fiances ring from here. Very pleased with the service.

They were very considerate, kind and great listeners. They took the time to explain all my options, and helped me find the best solution to my ring dilemma. I would recommend to my family and will be back for my wedding bands!

Brittany is absolutely wonderful! She helped my fiancé pick out my engagement ring and she helped me pick out his wedding band. The customer service is incredible, the choices are amazing, and the prices can’t be beat! We will now be life long customers of JF Jones Jewelers.

I contacted Brittany wanting my engagement ring re-mounted. The first experience I had was with a different jewelry store and it wasn’t the best or design that I was looking for so I hated my ring from the beginning. I sent Brittany an email and told her about my previous experience and showed her pictures of what I wanted my dream engagement ring to look like. Brittany replied right away and I eventually ended up making an appointment at JF Jones to see what the mounts looked like in person. I had a specific mount in mind that I’ve had my eye on for a while and I saw it in person and it wasn’t really doing any justice for me. Brittany showed me a ring mount I never would have picked myself in a million years and I ended up falling in love with it and bought it. My experience at JF Jones was amazing from start to finish and I highly recommend coming here for all your jewelry needs. I will definitely be coming back for mine, including my wedding band! Thank you, Brittany! I finally have my dream ring.

Beautiful store with excellent staff! I love that they are a family owned business and it shows their devotion to the customers. They truly listen to their customers and can make any dream custom piece a reality!

Best local jeweler! The Jones Family and their team is very knowledgeable and so friendly! I always love stopping in! I always find so many pieces that I like so I put them in the dream book. It is the perfect place for my Husband to look when he is searching for a gift! 💍💁🏻‍♀️💎

Great service and beautiful inventory! Have gone there for years and have always been treated wonderfully!

I stopped in because of my engagement ring, which is slightly large and has been spinning since I received it in August. The staff there is super kind and knowledgeable. They took the time to explain to me what my options were. I opted for sizing beads, which were put on my ring that same day. They also tightened the stones on my ring and gave it a much-needed polish. After this week’s experience, I plan to get my wedding band from here! Highly recommend this place.

My budget doesnt permit big money purchases, but you would never know it at JF Jones. Brittany, Sue and the rest of the crew are consummate professionals who treat me like Im their best customer. That is rare, and so appreciated!

They were extremely helpful! I came in with ideas, and they were able to help me find exactly what I was looking for!

My fiancé and I visited to look at rings earlier this year, and Brittany was beyond fantastic and helpful! She gave us all the options and information we needed to make an informed decision, and had a variety of engagement rings and diamonds for us to view. At the end of our visit, I stated that while I had chosen my favorites, I wanted the rest of it to be a surprise...Brittany was totally down for this and worked with my fiancé to get the perfect ring ready for me quickly and smoothly. COVID-19 delayed our engagement by several months, but he found the perfect way to finally pop the question at the end of July. While I was a part of choosing the ring, it was still the perfect surprise and I am absolutely over the moon with my ring. The bag of extras was perfect as well, both practical and fun (especially the cute mug). On top of such a stellar experience, it was wonderful to support a family-owned local business with high-quality service and expertise. We cannot wait to come back soon (with masks on) for our weddings rings!

The service was perfect. I worked with the owner and reset a diamond that was my Mothers. They had a wide selection of settings. I also had some repair work done on a diamond ring. Bottom line excellent pricing, and service. Dont go anywhere else. JF Jones is your best choice.

The staff are extremely helpful and patient. Very nice store environment and selection of jewelry. I had to get a ring resized that I purchased and they were able to help me out within a very short time. Highly recommend anyone to bring their business here you won’t regret it!

My family has been going to JF Jones Jewelers for over 40 years. Colleen, Brittany and girls have always been pleasant, knowledgeable and most helpful whether it is checking my rings, changing a watch battery for my Mom or helping me purchase a new piece of jewelry. I would highly recommend their store and services.

My father always went to JF Jones Jewelers to look for that special something for my mom. Even when I would accompany him as a child, we would each be greeted by our first names upon entering the store. They asked after each member of the family, and genuinely cared about the response.Thirty-five plus years later, I introduced JF Jones Jewelers to my husband. Now he is warmly greeted by name when we stop by. That means something to us. Brittany is an absolute delight and knows our style. She keeps a wish list for us so we have no doubt a gift will be treasured.They work with all price points and really make you feel supported and appreciated whether the budget is $100, $1000 or $10,000. Our family will always support the JF Jones Jewelers family, and we thank them for all the years of service and happy memories. #shoplocal

Ive used JF Jones for many years now. Friendly, well versed staff. Great repairs done on my gold jewelry! I havent been to any other jewelers since I found them.

Customer service was excellent!!!. Repair on ring was perfect. Looks like a new ring🙏🙏🙏🙏Thanks for the great service and smile 😊

Brittany and her staff are top-class!! They accommodated my every request and were extremely knowledgeable. I visited roughly 10 different jewelers in the Rochester area in my search for the perfect engagement ring. I was and am still fully convinced that JF Jones offers the best combination of products and services.

Went in with two broken chains, they fixed them both on the spot, and one was a simple fix I guess and they did that one complementary! Great customer service, would definitely go again.

I cannot say enough about Brittany! She is so patient and helped us find exactly what we were looking for! When i had my ring sized and the setting changed she managed to change the turn around time from 2-3 weeks to 4 days and then had it done in 3!!! She is absolutely amazing to work with!

Brought my boyfriends necklace and bracelet that had previously been chlorine damaged to JF Jones and they made it shine like brand new! Staff was pleasant and helpful too.

Amazing service. Helpful staff, very very friendly. My ring was sized in one afternoon/same day. I couldnt be happier. My fiance was very happy with the help and advice he got while choosing the ring. Thank you so much

Occasionally I stop in, whether its for a ring cleaning or I need a size adjustment, and they ALWAYS take care of me. Im usually in awe when I walk in, but never overwhelmed. The selection is amazing, my ring is amazing, the people are just absolutely amazing. Mr. Jones does the best work in Rochester, hands down!

My favorite place for sparkles! Thank you, JF Jones, for always providing a warm welcome, excellent customer service, selection and value. You have become the ONLY place I go to purchase jewelry and appreciate your selection in every price range. Im sure Ill be returning soon!

Employees are knowledgeable and friendly. They take the time to explain in detail answers to any questions or concerns. I have been using them for a few years and never had a bad experience

Found JF Jones Jewelers on the internet looking for someone to Rhodium plate an 18kt white gold chain as not many people will do this service. I was in town for 2 days and asked for a rush service during the Valentines Day period. Very accommodating. Great communication with quote and readiness for pick up. Amazing final results and great people to work with. Highly recommend these folks for the professionalism throughout.

I went to the store to get 2 bracelets repaired and ended up buying a ring. Everyone was so helpful and friendly. My bracelets were fixed in no time while I waisted. This is a store that really appealed to me and you can be sure I will be returning again.

Several times over perhaps 15 years I have gone to JF Jones for watch battery replacements. This is not a big deal in the jewelry world, I know, and to make matters even less significant, my watches have always been of the most inexpensive kind available in mall kiosks. Nevertheless, the JF Jones jewelers express no disdain and, in fact, treat me as well as I imagine they would treat high-spending customers. In addition, the cost of the battery replacement is very modest. I know from experience that these things are not true at certain other jewelers in the area where it has been made clear to me that my battery replacement needs were quite lowly although, at the same time, worthy of a much higher cost. Besides all of that, the JF Jones show room is quite beautiful -- both the jewelry and the way it is displayed. They also sponsor an annual appraisal service that is very useful.

I found this place through a tv ad. Very glad I did as we did not have a reputable jeweler to go to in town. Very impressed with the service, their products, and the prices. Will definitely be buying from here at holiday time.

Can’t recommend Jf Jones Jewelers enough! Competitive pricing, no pressure sales and fantastic customer service set it apart from the big chain jewelry stores. They have the ability to keep a “wish list” on file your significant other can set up to make picking out an engagement ring much easier. We ended up buying our engagement ring and both wedding bands from JF Jones with no regrets. They made the process as easy as possible, were able to finance and even recommended a very affordable insurance company. They stand behind their jewelry and offer free cleanings and re-sizing with incredibly fast turn around. They truly add a personal touch to the overall experience. Don’t go anywhere else!

Prompt friendly service. Reasonable cost!Thank you!

Friendly staff great selection! thank you!!!

I have done business with JF Jones for 3 years. Brittany and Colleen are awesome! No one works harder and will take better care of you than this jeweler. Highly recommend using JF Jones for all of your jewelry needs.

After doing a lot of EXTENSIVE research I went into JF Jones for the first time today to have a new battery put in my Burberry watch. As soon as I walked I was greeted with warm hello, what can I help you find?. The woman who assisted me had brown hair about mid length; very personable! The older woman offered my 7 year old son, who tagged along with me, a lollipop while we waited. I lived in Greece my whole life before I moved away and I am shocked I have never gotten all my watch batteries @ JF Jones before. Very friendly! I felt like I was treated as if my son and I were family members or close family friends. I will not go anywhere else for watch batteries!!

I have never had anything less than a 5-Star experience with Brittany and the staff over at JF Jones. Today I went in to purchase a birthstone ring for my wife, Brittany heard my voice from the back room and came out with the exact ring she had put on her wishlist. I didn’t even know my wife had a wishlist, but without even seeing my face she came from the back with something my wife picked out herself. Talk about the easiest gift ever! Brittany never forgets to ask about my family and keep the relationship personal. They are a team of professionals who do things the right way, always putting the customer first. JF Jones is my first and only stop for jewelry and the reason goes way beyond their selection of products.

What an amazing experience! From the moment you walk in the door....Brittany and all of the JF Jones Jewelers staff were professional, kind and happy to help !I reccomend JF Jones Jewelers for all of your jewelry purchases!!!

The staff was knowledgable and friendly. Great selection of gifts for your loved ones. Easy to get to.

Great customer service and my ring looked better than brand new after it was repaired. I will definitely be going back in the future

Cant go wrong at J F Jones. They will treat you right, and the whole store is a class act. Seriously, the kindest and most approachable folks you will ever meet, and they know their jewelry too, and can get you whatever you want, at a great price. (No last-name family affiliation, just a very satisfied customer here.) These gals have the best place to go in Rochester for all your jewelry.

Very friendly atmosphere. Lisa is incredibly knowledgeable and very accommodating. Cant wait to see her final creations.

JF Jones has a long history in richester. I have shopped Nancy, Brittany and Joe.Family business changes but Nancy and Brittany have long given me excellent service in two locations for a long time.I cant find better service including gifting elsewhere. They are awesome with a smile always.GinnyKrembelGinny

Brought a few items in to be repaired. They replaced a small stone in a ring and reinforced the other stones. It was completed in less than a week. We also purchased a silver chain for a necklace that the chain broke. They replaced the chain and cleaned the pendant. I would go there again for repairs. They have a nice selection of jewelry in all levels of affordability.

I would not go anywhere else for my jewelry! Great selection, great prices, and GREAT people. Looking forward to my Brittany Jones custom designed wedding band!

Everyone was very friendly and accommodating. The prices of the jewelry I looked at while waiting for a watch seemed very reasonable and I liked the selections to choose from.

Best jewelry store in rochesterHave been treating me well for 30 years. Only store I buy jewelry fro. As they are honest and help me pick out good looking items and always have a great selection

I love this store. No pressure to buy, good prices and great service. Repair service is excellent. I have been going to JF Jones for years and would highly recommend them for all your jewelry needs.

Beautiful store. Brittany and her staff helped me pick out the perfect gift. Friendly service and beautiful jewelry.

They did a beautiful job replacing a lost stone in an heirloom ring. Customer service is always polite and helpful. I use them for ally jewelry repair

Amazing customer service! I will come back pretty soon...

Wonderful! Brittany was beyond accommodating and informative throughout the entire process.

Always have a good customer experience. Service has been outstanding.

Great showroom, service and quality. Reliable and speedy watch service.

Most wonderful experience! Great customer service. I highly recommended JF Jones Jewelers.

Went to get the battery for my watch replaced, very efficient fast and great customer service. Definitely recommend this company

Always a pleasure. It’s been a while since I was last there and they knew me as soon as I walked in. Great people, service and price.

Fantastic people, Great customer service with No pressure to buy anything. Quality jewelry and good prices.I always buy my jewelry there for special occasions!

Ive been coming here since Brittanys father ran the store. Great selection, wonderful pricing and fantastic service. Brittany and the staff here know you, greet you by name and take an interest in your needs.Ive known the family for 20 years and will only use them for service and purchases.

JF Jones is top notch! Brittany is extremely knowledgeable, makes you feel comfortable, and easy to talk with. She makes the buying experience enjoyable!

This place is great! Very friendly and professional. I will be buying next pieces of jewelry from here!

They were so helpful and my daughter’s pieces are beautiful!

Battery replacement was done quickly.

Been going to jf Jones for 35 years their customer service is very professional and 2nd to none.We have purchased everything from engagement ring and wedding bands to anniversary gifts and all gifts special occasions for our children

Fair prices, the sales staff work with you whether it is financing or layaway. Nice & Friendly. Steeped in family tradition.

Nice no fluff sales experience.

Brittany and JF Jones always go above and beyond for my mom and I. I just received the most beautiful bracelet that Brittany helped my mom pick out for my birthday. Thank you JF Jones, we wouldnt do business with anyone else.