I posted a review previously under Sugarplumpbaby. There was an innocent mix up on the date and time of the appointment. Unfortunately I gave a bad review that was not deserved. The owner reached out to me to reschedule. She was wonderful. I made an appointment for a pedicure and a 90 deep tissue massage. My feet look beautiful and brand new and the massage was heaven. Everything was so good I scheduled another massage for 3 weeks out. For those wondering why I am not posting this from the original email, it is because I have requested for the review to be taken down so I am currently blocked from posting from that account on here.

Myself and another customer pulled in at 8:45 am. I had a 9 am pedicure scheduled then a 90 min. deep tissue massage. After speaking with the other customer she had a facial scheduled. We talked until 9:30 am in the parking lot and not 1 employee showed up. We both received a confirmation on the web site that we were indeed scheduled and the persons name that would be doing each procedure. I took the day off of work for this appointment. If you arent open disable the part of your website that schedules appointment. Total waste of a vacation day and my time. If I could give no stars I would

Very very nice and friendly place. The people who work there are excellent and friendly people. If you need your nails done stop by and see Valerija Hargarther she is the best. I love her perfection in quality of her work.

Absolutely love this place. My first time getting a haircut since the pandemic and moving to Rochester and they did a phenomenal job. Also, I had my eyebrows waxed and dyed and they came out perfectly. I was so nervous never having it done before but she was so gentle and made my face look amazing! I’m going to be back all the time!

Val gave me a wonderful facial and I booked two more services before I left! They are very serious about protecting clients against Covid and doing everything right! I highly recommend this Salon and Spa!♥️

Great place, I can always count on good advise and great haircuts!

Vicky and her crew are so knowledgeable and professional. I get all of my spa services at one place (hair, gel dip nails, pedicure, waxing) and each service is done perfectly and efficiently. The salon also offers numerous other services, so check out their website and book your appointments. You will love it there!

My hair looks and feels amazing whenever I come here! Thank you Vicky for always taking care of me:)

Love this place. I have been going their for about 2 years and I love it.

I’ve been going to Coldwater Salon & Day Spa for several years now. They always do a great job of taming my mane. It’s hard to find hair care professionals who know how to cut and style thick hair, and I’m always happy with the result. Friendly staff and great results at a reasonable price- what more can you ask for?

I had acrylics done for the first time here. The girls are great and super friendly! They do a lovely job. This is deff my new go to place!!!

Absolutely love this salon. Peaceful, non-pretentious. Owner and staff are wonderful. Prices are great. Highly recommend! Five stars!

I love Coldwater Salon & Spa! I have been going there for 10 years now and I get my haircut and color done by Vicki, she is awesome, I love it every time I come home after I just want to got out and flaunt my hair. Never have an issue with her cutting my hair, she knows her stuff. She has styled my hair for my proms as well and I just loved them. I couldnt be happier with anyone else touching my hair. The staff there is just wonderful, sweet and professional. I never have an issue with rescheduling when something comes up. Its just a fun environment to be in. I never a want to go anywhere else!

I didnt even get to go. I had signed up for an appointment to get waxed before my vacation. The person i had signed up with had to leave on an emergency. Which I get. but they didnt even try to accommodate me by fitting me in or staying an extra 10 minutes late to wax underarms. I went back to trusty Mark & M.E. who are willing to fit you in almost anytime including last minute.

Best Massage Ive ever had with Jacob!!Great Hair Color & Cut with Vicki the Owner& Now getting my nails & waxing done with the girls!

Everyone at the salon is very nice and friendly. I have been going to see Vicky for at least 15 years and I wouldn’t trust anyone else.

Just spent the afternoon here...I called last minute to get in and they made it happen for me! Professional, clean, organized and super friendly!!! Definitely recommend! Had a fabulous massage, facial and spa pedicure!

I had a wonderful experience here with Tajha. She did a great job on my hair and nails. I havent gotten anything done for myself since I had my daughter 6 months ago, so this visit meant a lot to me. I truly felt pampered by Tajha. Everyone there was so nice. Even Vicki, the owner, was wonderful and clearly cares about her customers. I highly recommend this salon and spa!

Tara has gone above and beyond and gave us the best experience every time weve been here. I would highly recommended her

I went here for a mens haircut and I certainly have to say the atmosphere is great. Everyone is friendly and very welcoming. I also love my haircut, I walked out pleased. I would highly recommend this salon and spa to anyone, and I actually do.

Love Coldwater Salon. Have been a customer for years. The staff is wonderful also!

I absolutely loved the service I got here. I had an amazing gel manicure and then had my hair cut by Rachel who took so much time to ensure I loved my new style which was a huge change that I was making. The owner even took time to speak to me and make sure I was happy. I will recommend to everyone best place I have found in rochester.

I just used a gift card I had received here for the first time and it was great! I used it to get my hair done which Im happy with but its just a really nice and professional place too. Ill be coming back again for sure!

I had a massage from Jacob, this was my first time having a massage done and I was extremely impressed, I feel much more relaxed and energetic. Jacob did a great job id definitely recommend a massage from him to anyone.

Always prompt and professional service. They are a massage therapist is great.

Excellent place to visit for ALL spa and salon needs!!! They genuinely care about you and will tell you about if a style, perm, cut, or color will or will not work for you!! Best place I have ever gone to!!

I love Coldwater Salon &Spa,I get my haircut by Vicki I Love her I got my haircut today I showed Vicki a picture of what I wanted and Vicki did it even better. This salon is no doubt amazing and the staff is wonderful. Vicki thank you for making me feel ànd look fabulous and beautiful.

Its always a fun and pleasant experience when I come.

I feel bad for leaving a 3 star review because I thought the ladies were very nice and actually care and gave some pretty solid advice regarding the best options for my hair. BUT here is my reason for the lack of two stars I left feeling cheated. I was charged for a cut and wash which is totally fair. What I felt was unfair was getting charged for a style when what I really got was more of a demonstration how to use the products which I NOT a style. In no way was my hair styled I looked horrible when I left and I payed for the products also. another thing is I didnt know what the bill was going to be when they started doing the work and I did ask several times what it was going to cost me. Bottom line I shouldnt have been charged for a style I didnt look good when I left I was a walking rag doll and I should have been told what the cost was going to come to especially when I asked several times what it was going to cost me before she started. Edit I added a star because overall as I said before the experience was wonderful but yes the price should have been totally upfront I should have been informed of the cost of everything because I did ask and its not that I didnt appreciate everything the women did because I did I also tipped my styleist I was just unaware of what I was getting charged and where I the charges came from it was simply alot of money to spend on my hair when I never go to salons

I go to Coldwater Salon & Day Spa for everything. I get my hair colored and cut there. I also go tanning and get my nails done at the salon. I am extremely happy with the way I am treated and the quality of products they use.

Honestly I like everything about this salon! I have received may services from Vicki. I think Vicki does a fabulous job from haircut and color to brows, I even go tanning here as well. Everything is comfortable in the salon its perfect!

My friend got me a gift card here for my birthday and I absolutely loved it. They made me feel so comfortable from the moment I walked through the door. Im going to be coming here again for sure.

Friendly staff and $19 wash and cut if you dont want to style your hair. Great place for a quick walk-in when short on time.

I got a massage here recently and it was awesome. I thought the price was really good and fair and it was so relaxing. Definitely a great place, highly recommended.

I went to Coldwater to have a fill done while my Nail Tech from another Salon was out on maternity. I was very disappointed in the service that I received by the Coldwater Nail Tech. I have been having my nails done/filled for well over 10 years and I could tell immediately that their nail tech was very inexperienced. I spoke to the owner Vickie about my disappointment a week after my fill because the nails were beginning to lift and she lied about overhearing a conversation that I had with the nail tech and that my fill was not guaranteed. $25 + $8 tip down the drain and in my opinion Coldwater Salon is a low end salon desperately trying to be a high end one. My advise to Vickie would be to make the clients satisfaction her #1 priority and when that is done, she will surely become a high end salon.

Cut and color. Love my look! Messages and pedicures there are great too.

Always excellent!!!! I love Vicki and Tara and John!!!I have been going to Coldwater since forever (10+ years).... next up will be massage service!!!

Love this place. Vicki is the best. I always feel 100% better after a hair color and cut!

Ive had a lot done at Coldwater, everything from hair cuts to massages. Its nice to be able to go to one place to get everything done at once. Its a great atmosphere!

Jacob did an amazing job with my deep tissue massage.

Best staff and hair services I have found with the most reasonable prices.

My favorite place to get pampered. Staff are excellent, and I love the atmosphere, so relaxing. This place is amazing!

I came here for my hair for several months about a year ago. It was never a welcoming place and the staff was like a cool kids club - always joking around. I finally decided to leave after I had to come back because my color was spotty and the hair stylist seemed annoyed that I came back. I now go into the city to get my hair done, and I feel much more papered, there!

Vicky is an artist...she made my 50th anniversary party even more special with the way she styled my hair...

TARA - traveling from NYC to you is so worth it. Arriving to Coldwater - as a gift from my daughter, she hooked me up with Tara who embraced this hair project. LOL From the moment I walked in I was treated with the upmost care, Tare reviewed each detail with me and the outcome was amazing. I get stopped, YES I do, who did your hair?- I say Tara at ColdWater Salon in Rochester. Thank you from the top of my head.See you soon.

Excellent service. Easy online scheduling.

I love when my husband gets me gift cards to Coldwater. Its one of my favorite presents to get.

There are a ton of spas in Rochester so finding one isnt the problem, but finding one with a great staff and reasonable packages is another thing. I never feel as though anyone is judging me and I dont have to pay an arm and a leg for a full spa day.

Said that hair dye would wash out if clothes. It did not.

Love this place and all of the staff!

I really enjoy coming here. Sometimes my friends and I schedule manis and pedis at the same time and everyone Ive had here is great. Love it.

Very nice staff and reasonable prices. Haircut without blowdry is $19.

Ive always had a wonderful experience here. Candy is the best, such a sweetheart.

I want to thank Vicki, who went out of her way to color my hair the last afternoon before her salon would have to close due to the government mandate. She fit me in even though I am not her regular customer. thank you Vicki, it meant the world to me!!

I went to Coldwater Salon and Day Spa and Elizabeth was outstanding and very friendly, it was hands down the best facial ever!

Me and a few of my girlfriends will go to Coldwter Salon for pedicures all the time. Everyone is super friendly there and they keep the salon clean and all of the utensils sanitized.

Staff is very friendly. Good prices for the services

Amazing!

Great service & great cut, as always. Thanks, Vicky

Coldwater Salon and Day Spa is an excellent clean facility and service from a friendly staff.

The staff is awesome!

Awesome full service salon!!!! Tara and Vicki are the best!!!!!

Nice and friendly