I do annual birthday spa days for my birthday and today I had a deep tissue massage with Cory. (Tomorrow is my birthday) He was great, very friendly, and took his time working on me. He started on my back and worked down to my hands and feet.The one new thing was the mask wearing. I wasnt sure how comfortable it would be, but it wasnt bad. It was just different. I am happy they have safety measures in place that made it possible to get a massage even with all the risk out there. I love Glow Med and will be backI was so relaxed and felt great when I left.I notice one thing about this location. Ive been seen by many different masseuse and its so interesting that each one brings a different style massage. It makes it more interesting to try working with different people

Great massage Cory was awesome. GENTLE yet provided maximum pressure in needed areas.

I recently started going for threading with Kaveeta, and she has provided the BEST experience! I’ve enjoyed the experience thus far that I’m now going for threading & facial each month! Kaveeta has recommended some of the best products, and helped with my hyperpigmentation, which thankfully is now going away! All around great place!

Had an appointment scheduled for 2 months and drove 30 minutes for it before going out of town. When I got there they had cancelled it without ever notifying me and the situation not being rectified. Poor customer service.

Love this place always ask for Shia Knoth

Amber Harris did a Brazilian wax as well as a deep pore glow facial that was the BEST Ive ever had!!! She is amazing (and gentle) and well worth the visit. If you are even considering a visit with her, think no more and just book it!! You will not regret it. I look forward to my next visit!! Thanks glow med spa.

NaKisha is the BEST MASTER ESTHETICIAN EVER!

The staff is great. My skin care is finally in professional hands. Recently, I was seeing a local plastic surgeon for my skin care. The quality of my care in that nice office had been going downhill for a while, but I was loyal. The last straw came after a member of his office gave me a watered down chemical peel. The cost was slightly over $300. What is a watered down peel? Flaking, no peeling, and the flaking only appeared on my chin..At Glow Spa, I had the same peel treatment made by the same company but in a much better setting for $175. My skin looks terrific! And if youre asking yourself whether I called the doctors office and asked, what gives, after the lack of peeling? The answer is yes, I called and there was no attempt to rectify. The response was basically, you got the peel. I felt like a fool for being so loyal. And I still feel that way. Foolish me. Plus every little thing was expensive. At least I wised up and moved on. Now, I get regular skin care at Glow Spa.

I highly recommend this spa!I decided to switch it up this month and try the Short Pump location and, once again, Glow did me right!After a crazy month, I was in dire need of relaxation – and the all important facial.As its always been, setting up the appointment was a breeze. I cant remember the front desk girls name, but she was a total sweetheart and I always immediately feel warm/cozy and welcomed when I enter the spa.I had run out of my skin care products and decided to just use what I had left over from my Target days until I could get into Glow to pick up some more, and my face has been feeling very dry/dehydrated and clogged.Note to self: not all skin care does what it says it will. Anna spent time educating me about the skin and the ingredients that were needed to make the changes I wanted to see, as well as recommended I do the Mandelic peel with an Eye and lip peel combo.I gotta say, I was nervous with the change from my normal routine, but here I am a week later and my face feels fantastic – supple, clear and, dare I say, glowing ;)I love the compliments I get on my skin, and its all thanks to you ladies!See you next month!

Anna is absolutely amazing and so knowledgeable. My skin already looked better right when I left the spa. My skin just felt like it could finally breathe! Love this place!

Extractions left scars on my entire face!I went for two sessions with a gap of one month in between. Id been long troubled with clogged pores and therefore had decided to get the pores extracted at Gow Med Spa based on such high ratings and good reviews. After the first session, although there was no scarring, I got the congestion back in about 2 weeks. Nonetheless, I thought Id have done something wrong in my home skin care routine and so decided to go in again for the second session. In session 2, I told them that my pores got clogged after only about 2 weeks of the first session, and also shared my skincare regimen to get their feedback. Turned out I wasnt doing anything wrong. Its been 8 days since my last extraction and my skin is filled with dark spots at the places of incision! This is sad given that I spent so much money with hopes of getting a clearer skin. Id rather prefer some dirt underneath my skin than these unappealing dark spots! Dont recommend this place!

I love going to Glow Med Spa for waxing services and this location is my favorite. The atmosphere is nice and their stations are very clean. I recommend Lisa Marie for waxing, she is efficient and a wonderful conversationalist. She also did a really great job. I will definitely be booking with her again.

I came to get a Brazilian Wax with Nakisha and I must say, THE BEST EXPERIENCE I EVAAA EVAA HAD!!! I enjoyed her company and the waxing was painless!! She is now my new person I will go for waxing for now on and also recommended a product for me to try. Everyone is wonderful here.

Ana is amazing. Best Brazilian ever, never an awkward moment, completely distracts you through the process. Ambiance is very calming.

The spa was definitely clean and decorated nicely. They ran out of wine, which was a bummer but that has nothing to do with my rating. What bothered me was the fact that the person I saw for my massage was a bit more talkative than I would have liked, especially since we ended up talking about my job. I tried to give short yes/no answers, but she ended up sharing her beliefs about mental health (I was a mental health nurse at the time) which frustrated me a bit. I would definitely give this place another chance, but with a different massage therapist.

Wonderful experience!!! I had my first ever bikini wax in life today with Elizabeth and am so glad I went here. I was very nervous and didnt know what to expect but Elizabeth was so friendly, reassuring and professional. She did such a great job. She was super quick & efficient and it was actually (almost but not totally) painless. Way better than what I had mentally prepared for. The spa had a very calm & chill atmosphere but also felt very clean and sterile at the same time. I wasnt at all uncomfortable being there for such a personal area. Elizabeth talked me through everything and was so personable and quick that before I realized it we were still chatting and she was all done and did such an awesome job! I so wish I had done this before and will go back to Elizabeth for sure there again!

I had a wonderful and relaxing experience here! They focused on my needs instead of like those other places where they focus on selling you services you dont want. My massage was performed by Courtney. She was very professional and did an excellent job!

I used to love this place until an incident happened where my card was charged for an appointment I booked months in advance and was told I would receive a reminder call for and never did and was later charged for the service. I then called and was greeted nicely and I politely asked why my card was charged and got a total change in attitude and was told its my fault, they dont have to remind me(even though the woman at the desk told me I dont need a reminder card cause they will 100% call), and no way for refund. No other choice, nothing. Until I said I wont be returning to them, then suddenly I can contact a woman named Heather. I sent that email as of today 3 MONTHS ago with no response. The estheticians here are wonderful but its a shame that the management and front desk would kindly take my money for months but the moment I have an issue there is nothing but being ignored. As someone who works as a manager of a hair salon, I couldnt fathom treating a customer like this. So I will no longer recommend this place to anyone.

Very easy to get an appointment. Cody is awesome with eyebrows! Massage is also very good and Ive seen a couple of the therapists.

Ive had all around exceptional service from Glow Med Spa. I read reviews on several spas regarding laser hair removal and I ended up picking Glow because it seemed professional but without the assembly line atmosphere. Without a doubt Glow is the highest quality spa Ive been to. The decor is beautiful and calming, and the building is CLEAN, which is really important to me when it comes to any type of cosmetic/beauty service. The staff is beyond friendly and Ive never waited in the waiting room past my appointment time. Chelsea has completed a couple of sessions of laser hair removal on me and the results are amazing. I recommend asking for her, especially if your new to laser hair removal because shes great at keeping you relaxed and getting you comfortable with the process. Before we started the treatment Chelsea did an initial consult, in which she explained how laser hair removal works, how it will feel and how long it will take. There is minimal pain during the process and the outcome is absolutely worth it. I highly recommend anyone looking for a spa to check out Glow!

Overcharging for services I never had. I have been told Heather will call me. Not sure if she exists since I cant locate her and my phone isnt ringing. The best part was, they told me that the fee would be waived since this was my first missed appointment. Then Im told just kidding as they double charge me for services I have never had.AVIOD this place at all cost. They just suck at customer service and basic math or they need my money more than I do. Either way they arent focused on a customer experience.

Shout out to Chris, who totally rocked my massage the other week! I’ve had couple massages at this location over the past six months and a great experience each time. Highly recommend!

I love Cody and Lakisha and all the folks behind the desk. They take Wonderful care of me!

I have been going to this location and working with Taylor since last October. I had problematic skin. I did a lot of stuff on my own and spent a lot of $$$, but I still struggled and battling with skin problems. It all changed since I started seeing Taylor on the regular basis. I fully trusted her and saw dramatic difference even after the first appointment. I switched my skincare products to the ones that were recommended by Taylor. In the end, I actually spent much less money on the skincare products. I highly recommend this spa and of course Taylor for her professionalism and perfectionism.

The staff at all four locations are professional, knowledgeable and very courteous.

I’ve been waxed many times and never had it hurt like this. It felt like she was ripping my skin off. Not to mention the products are overpriced and the management has a bad attitude. NEVER AGAIN!!

Very relaxing environment and staff was friendly and professional.

Never, ever be late to an appointment.I was running 5 minutes behind due to traffic on country roads getting in to the salon. I called 7 minutes before my appointment, was put on hold for at least a solid 4, and when I informed the receptionist that I was maybe 5 minutes away she immediately asked if I could come in around 4 oclock later today or reschedule for next Monday. Mind you, this is an eyebrow wax that takes less than 15 minutes TOTAL. I gave them the courtesy of a heads up that I was running a bit behind. I understand if someone is running 15 or even 10 minutes late as that could shift the rest of the schedule for the day by quite a bit. But I was right at 5 minutes behind the 1:40 appointment time. I immediately told her to cancel the appointment without rescheduling. There is no way I can support nor patronize (def. frequent as a client/customer) such a business with policies and treatment of their customers as this.There is absolutely no grace, no understanding, and no attempt to make way for clients. Had I known this prior, I would not have frequented this business nor praised it as I have. I will be remedying this from now on. No client should have to reschedule when they are running behind by 5 minutes or less. If the employees schedule is so tight that they dont have the grace room of 5 minutes then they are overbooking themselves and that is NOT the clients fault. In that 5 minutes, someone could have checked in but be unable to get into the room (i.e. bathroom, phone call, etc.). I wonder, do they make THEM reschedule if they arent Primly-Prompt-Polly?I will be writing this to the company themselves, but I also wanted to share it with as much of the public as possible. Be sure to be on time or dont come at all! Their website currently states the following on lateness:Appointments missed by 15 minutes or more may need to be rescheduledBeware, 5 is the new 15!

Every year for my birthday I come here. Chris not only gives the best massages he is also well educated in problem areas and how to help work them out.

I don’t recommend with our personal experience . After 6 months of treatment and paid around 900$, no positive results and even it worsen for my wife . And they even did not try to compensate . in return they were pointing out that she has hormonal problems where doctor said her reports were good . Fully disappointed

Went there for the first time today for a prenatal massage and I have to say that I was thoroughly impressed with the services that Tammy performed. Ill definitely be back again before my due date!!

Shia is absolutely amazing! Not only does she do a fabulous job of waxing without pain, she has a wonderful and friendly manner that will put anyone at ease. The whole staff are friendly, knowledgable and helpful and the atmosphere is completely relaxing. I highly recommend Glow Med Spa for their services and their fantastic client care.

This’s my first time in here. Just 1 word :” wonderful “

First time at GloMedSpa loved it!! Very nice atmosphere. Shia was very nice and because Im new to VA she gave me lots of information about Richmond.

I have been coming to Glow Med Spa now for at least 2 years. I have always been impressed at the professionalism, knowledge and experience of the entire staff...so much so I have been open to trying other services than my normal waxing...most recently I had a Vi-Peel. Shia explained to me that the Vi-Peel would help improve the uneven color of my skin from acne scaring. I was nervous but Shia explained to me in detail what to expect and when. She not only always explained what she was doing but also WHY! I have found that so many spas just do but not say why. If you are looking for a Med Spa that is going to care for your skin, look no further than Glow Med Spa.

Love this place. Awesome estheticians. Good prices.

Had my first laser hair removal yesterday on my forearms. The treatment is no more painful than a zap of static. If youve had a wax before anywhere on your body, this will feel like nothing to you. It was also very fast - both arms took about 30 minutes. The machine is big, brand new, and has a computer for entering your skin type, hair type, and how much of a tan you have. The laser itself is basically like a small flashlight that pulses laser on your skin, and then a tiny spray of ice shoots out right after the laser, which helps cool the skin and reduce the pain even more. It even targets any ingrown hairs you may have from previous waxes. The redness afterwards was less significant than what you would have after a wax, and it went away in a few hours. Im really excited about not having to wax anymore, and I already have an appointment for a bikini laser treatment.UPD October 2013: I have now had 6 bikini laser treatments here over the course of more than a year. After each treatment less and less hair grew back, more and more slowly. It is a gradual process, and after about 3 treatments I felt discouraged that progress was so slow, but in the end it really does work. On average, I went about once every 3 months. It has been about 3 months since my last treatment, and I dont think I need any more. All the coarse hairs are gone, not a single one has come back. A little softer and lighter hair remains, but its not anything visible with a bathing suit and pretty much negligible. Anyway, lighter hairs are almost impossible to zap. I think that I have gotten the result that was promised, and Im very happy with it.Ive had only 3 treatments on my arms, and though some hair has grown back, its mostly light/soft hair. I havent had a treatment in 6 months, and Im pretty happy with how it looks now. I may go one more time once my summer tan washes off a bit more, but the result is already perfectly presentable - I dont need to wax.

MY NAME IS KATHERINE AMORY ......I have NO idea who left the scathing review of the Short Pump Glo Spa....I have NEVER BEEN there NOR would I leave such a nasty message. The person that left that message also has left a message for the Behavioral Health group OPIOID treatment center under my name.... GO FIGURE...... NOT MY REVIEWS

Soothing atmosphere, smells heavenly and the staff treat you like royalty.

My experience in this place was amazing!

They set the standard for personal care.

Corey is not the anymore, he gave the absolute best massages, but they are still the best spa Ive been to in RVA.

O.M.G! If I could give 10 stars to this place I would!!!Funny enough, I heard about this place on the airplane while flying into Richmond for a wedding. A whole group of ladies sitting in front of me were going on and on about how amazing Glow Med Spa was...so...first thing I did when I landed was find out when I could get in to see what all the hype was about!I wanted to try as many services as possible so the only way it would work out is if I spaced them out over the two locations... So let me just first explain my visit to the Glow in Shortpump.Ive never seen anything like this before...when I walked in I was entering a different world. They ask you to take a seat in front of this Fireplace thats surrounded by these huge trees...almost feels surreal. Wile sitting there the receptionist told me about the decor being based off the earths elements and I was at the fire location...but my other services were at the earth location...very cool. Why cant more places be this creative?Once my girl came and got me I was ushered down this fire lit corridor (so cool!) into this beautiful spa room. I actually took a picture with my phone to show my friends because I was pretty sure I was not going to be able to explain this!) And there she left me alone to get ready for the facial.Now, this is what really impressed me. Ive had MANY facials in many different cities...but none quite like this! I have rosacea, and alot of girls tell me the same thing that my doctor tells me...like what to avoid and so on...but this girl actually educated me on The Rosacea Foundations newest findings as well as she took the time to explain exactly what my skin was reacting to and the Whys and the HOws of everything...My Dermatologist has NEVER spent that much time with me!! This girl knew all the new medications on the market that I had never been told about, but I just looked them up and she was correct!!! Like I said, I was impressed. The whole experience was so wonderful...the facial was so relaxing and when it was time to get up she asked me to feel my skin...and WOW...WOW! So smooth! I actually didnt want to put makeup on...THATs how much I loved how I looked!There were a lot of small, little touches that made the whole experience too....like, when she sat the bed up she had this tray with a cup of flavored water for me and there was this hot towel for my hands...but what I thought was really nice was that they gave me a spa CD so I could take the relaxation home with me Nice touch ladies!!!I was so very impressed with my service that I got a gift card for my friend whose wedding I was there to attend... And my only complaint was that there is no Glow in Florida where I live! :( But trust me on this...If I come back to Virginia...one of my first stops will be Glow Med Spa.

Love the professional behavior and kind staff

Angela was always awesome!