Great experience with Pete at Budget and he came in early to meet me and pass me over a truck. It is a nice truck and clean. Had to extend the rental an additional day and he was very accommodating to just extend without any issues. Surprised to see all the negative comments, however, I can understand that the individual agents do not have the control over the condition of the trucks when they receive them, and unfortunately customers do not return on time without informing them, which has the ripple effect on other customers who have booked a truck.

Rented a cargo van from Pete. He went above and beyond for service and everything went as planned, no hidden costs and vehicle was in fine working condition for the 500 mile one way trip.

Don’t rent from this place, he will absolutely screw you on the price when you return the truck. Doesnt tell you up front what things cost. Charged us $25 because the fuel needle was on the 3/4 and not above the 3/4 mark.He also slipped $72 worth of insurance charges when he told me up front it would be $19.99.He also puts a $450 pre authorization on your credit card, so there’s not much you can do when you return the truck and see all his bs fees.Karma got him though. He was backing up one of the trucks as we were leaving and backed straight into another one of his own trucks.

Horrible, save yourself time (and money) and choose another rental truck company. The costumer service was absolutely no help when asking why we had hidden fees charged to our account after returning the truck on time and with no issues. Didn’t tell us the drop off location had changed until after our drop-off time, very rude in communication. A costumer service representative told us a manager would give us a call back (never did), finally got another rep. and he explained to us there is no management—they just didn’t want to deal with the issues we were having aka hidden fees.

The original pickup location stopped working with Budget Rental a few weeks before my reservation pick up date. I was never alerted to anything despite the reservation being made months in advance. Ended up driving all over Raleigh just to get a truck. Never renting with this place again ND would strongly advise against renting with them.

The truck was cheap and did surprisingly well in Western NC (Asheville) to here. Had no issues returning the truck or the truck itself.

HORRIBLE HORRIBLE HORRIBLE!!! Do not rent from them. They have hidden charges they don’t disclose when signing. We rented a tru k which was filthy when we got it I mean nasty. They charged us to clean it the guy running it is shady and to be honest a liar. We paid for extra miles they charged us for more horrible awful scumbags stay away from them.

Good Service Nice People, only gripe is total cost.$39.99 for a 15 foot truck and I did take the $25.00 full coverage insurance.The .99 cents per mile really added up quick! I spent way more that I thought I would renting the truck. Nice Folks just watch your Mileage!

Budget truck rental is the worst place to rent from the day before my move they cancelled on me!! Said the inventory department didn’t have it and I’d have to drive a hr out when I said how is that fair they hung up!! They are so rude!! 7 different people I spoke to in a call center in Mexico then I was transferred to Patrica a agent at the number of 33450 and she was combative!! Wouldn’t let me speak and the worst of all!!! Do not waste your time on these ppl they are cheap for a reason!!!

Pete Patel is a joke of a manager. He got mad when I declined the insurance and that’s where it started. He told me to do a walk around my self and the truck he gave me was in terrible shape. It looked like it was in 3 different accidents. When I told him to come walk the truck with me I was told I was being a problem and that “ that he was not making money off me” and that “I was wasting his time”. Mind you this is a rental truck and no on wants to be responsible for damage they didn’t cause. He also told me not to mark it and that the people in Greensboro know him so I was ok. After arguing back and forth he had the audacity to tell me I was “acting like a woman”. Pete is the worst person to work with and said he was the manager. Budget should be ashamed to have someone like him working for them. I will never again rent from budget. I will spend the extra $100 to rent from a company that does not employ rude and disrespectful people. I submitted pics and recorded mr. Patel talking to me that way. Wish I could give 0 stars!

I only gave one star because if you dont rate it you cant write a review, but it should really be negative 1 star. The biggest issue is that these people are only interested in getting as much money from you as possible. When making the reservation I was told to drop it off at the Atlantic Ave location at 4 pm. I wasnt told that it would be closed, so when I got there to drop it off, I had to put the key through a mail slot. Then they charged me a $10 processing fee for dropping it off after hours. I called to make sure that everything had gone well with the drop off, and they told me I was charged the $10 fee and thats it. Later on in checked my bank account and saw that I was charged $47. When I called them back they couldnt find my paperwork (weird how they could find it so easily the first time I called). Finally they made up the excuse that they had to fill up the gas tank and that was what caused amother $30 service charge. I have a picture that shows that the gas tank was past the full line. Obviously these people are cheaters and liars who do whatever they can to bleed you dry of money. Im going to add my picture to the Google map pictures of this place, though Im sure they will probably take it down.

Terrible truck was dirty my son in law rented yesterday trash in it the miles listed were wrong the truck was in terrible condition needs a alignment the steering wheel shakes at when you get up to 55 miles per hour like its gonna jump out of your hand Ive been trying to get another truck all day called roadside and customer service got me no where then they tell me take the truck back to the dealer and get another truck he dont have any getting ready to leave early because he dont have trucks and i was told by Roger the manager of the roadside said he couldnt help me and to take the truck back and rent something else all day long I was on the phone nobody was able to get this solved now I have wasted two days paid out money for help to unload the truck and still dont have a truck this is just crazy dont go to this location and dont expect much help from customer care either

Do not rent from budget. Go with U-Haul instead. If I could give it 0 stars I would. I was 2 hours late dropping off my truck and they charged me a whole day when I was only 2 hours late. I told the drop off location it would be late. The man gave me 18 dollars out of a 150 deposit. In my contract it says I would be charged a 10 dollar drop off fee for being late. I contact budget and they told me there was nothing they could do all they can do is give me $29.99. That would be in a check that will take 2 weeks to get here. So I told the budget customer service to forget it.

While I understand that an entire company cannot be held liable for the conduct of a one store, I still will never rent from Budget and certainly not this location. (Side notes: 1) I waited several days to calm down before writing this so I would be level-headed and accurate. 2) I am not taking any creative liberties with my quotes.)After my previous Budget reservation fell through at one location because they didnt have the keys to my 16 truck (or any other trucks), I drove 45 min to this location because the worker said that he had a 16 truck available. When I arrived, however, there were two individuals in front of me waiting on 16 trucks. The worker asked them if they could downgrade to 12 trucks, which were being refueled. At this point, I said I am the person that drove 45 minutes here for a 16 truck, do you have it? The worker responded hopefully one will come in. I was very frustrated, so I said, Hopefully?...you just downgraded the people in front of me because you didnt have their 16 trucks! I drove 45 minutes when you didnt even have one?! At this point, the worker raised his voice and angrily said What do you want me to do about it?! I cant control who does/doesnt bring trucks back! At this point, I left and cancelled my order and used a 9 U-Haul cargo van over multiple trips to get things done. I understand that the worker may have thought one would come in, but why lie and tell me you had one when you knew I would have to drive 45 minutes for hopefully?So, moral of the story, dont rent from Budget and dont rent from this pathological liar of a location.

Overall a pretty good experience. I needed a tuck for moving across town. Found this place had the cheapest rentals and reserved a truck.The morning I was supposed to pick up the Cleaned out truck there was broken tempered glass all through the rear of the truck. I spent an hour I didnt have cleaning glass out the back of their truck. And the guy behind the counter didnt care at all.Other than that I got what I expected.

Pete Pattel and this company as a whole is a joke. I had confirmed a 16 truck for two days and unlimited miles. After Driving 2 hours to pick up the truck I was told they didnt have one. And hopefully one will come in. After waiting almost 10 hours they called and told us they did have a truck and for causing us such an inconvenience we could have it an extra day and change drop off location if needed both free of charge, since it was THEIR mistake, and told us to call customer service if we needed the extra day and change of location. So we call customer service and talk to an Adam who also told me that everything Pete had said was true and accurate and we were all set to go. After dropping the truck off three days later I get get a surprise charge of $300.00 after looking over my paperwork they had only put in that we rented the truck for one day and 95 miles. Customer service told me That they would call Pete and see if he remembered giving us the complimentary day. They couldnt get ahold of him and basically told us we were SOL. And to email corporate and HOPEFULLY they could help. But also informed us that without Petes confirmation they must likely wouldnt be able to help us. Never have I had to deal with such a disorganized, sleazy company that just charges people wrongfully and without telling them and just Hopes they do not notice. Or a company with such a terrible twisted ways of dealing with THIER mistakes.

AWFUL AWFUL AWFUL! I made a reservation a few hours in advance and drove 45 minutes to this location. Budget had roughly 7 trucks in the parking lot and AT LEAST (1-2) 26 footers. I only needed to drive it 4 miles tops.I informed the owner of my reservation and he seemed EXTREMELY DISMISSIVE. He said they cancelled my reservation, which was inaccurate and simply not true. He asked what size would I need, and I told him 26. He becomes EVEN MORE dismissive and said UPS rented all their trucks and unless I was willing to pay $1,000 PER HOUR....Yeah thats right...He told me that I had to pay $1,000 PER HOUR to rent a truck. As if UPS is paying them that much.I called customer service so that I could bust this guy in a lie and they gave me the run around. I rented from Penske on Spring Forest and it was actually cheaper (despite the online quote).2 days after my failed rental at Budget, I am contacted by the American Express Fraud department explaining that Budget had ATTEMPTED TO CHARGE MY CARD!!!! 2 DAYS AFTER! NEVER NEVER NEVER NEVER NEVER!!!!!

We set up a reservation a week in advance for a 26 foot truck. When we went to pick up they only had a 16 foot available. This was all in the hour before our movers were coming so we had to scramble to find a bigger truck with U-haul. No explanation as to why we were screwed over. Already a stressful day moving houses. Will never ever try using Budget again.

Great service, they worked with me to get the price down and were very flexible as to when I could come pick the truck up.

Oh boy. My wife and I had a terrible time with their rental truck. It was old af, and the engine overheated and became unsafe 30 miles into our cross country drive. We returned the vehicle the next day and were still charged for a one day rental although the truck was clearly unsafe to drive. 10/10, don’t recommend.

Very helpful and a lot cheaper than anything round

Werent there on time, didnt have truck ready, couldnt find keys, all told took 45min