We had a great experience today with Dana and Tiffany. They were very helpful, personable, and the store was super clean. Its great to see stores that take the State requirements seriously... We really appreciate it!

Good service and good quality work Will go back for my company shirts 👕

Shaes Customer Service was Awsome and she Really Cared about the Customer look Forward to doing Business with her again.

I was very pleased with the customer service received on today at Crabtree mall. A young lady by the name of Ariana did such an amazing job taking care of me. Been here several times and never had this type of experience. She was very patient, pleasant and passionate. From my understanding, she was not employed here long. I appreciate when I run across people that go above and beyond to make sure their customers are satisfied. She did just that for me. Great job ARIANA!! 😁

Unfortunately at this location they will be closed, and they have store closing discount right now

Very pleasant and thoughtful of my view and wants. The best customer service I have experience in a long time. I plan to stay with Kay Jewelers for a while.

The store manager Kelly is wonderful! She has great customer service and is very knowledgeable. She helped me resolve an upsetting ordeal with my Neil Lane wedding set. Everything worked out great! THANK YOU KELLY for all your help!

Rita assisted me in my upgrade and was awesome. She was friendly, personable, and didn’t make me feel pressured. I left with exactly what I wanted for a great price.

The girl was the very rude me and my friend were in there are looking at jewelry and every time I ask for something she at like I was not there and kept talking to my friend True very poor customer service will not be returningTo the Kay jewelers in the triangle mall

The customer care here is so lovable and family oriented...they help me get the ring that my fiance fell in love with..great place to go ...i love this place and will continue to shop here always.

I love the great customer service I get every time I visit this location. The sales reps are always friendly and very helpful. I brought my mom there with me this weekend and Tierra Green who helped us made sure all our questions was answered . My mom loves the purchase she mad and cant wait to come back. Thanks for the wounderful service.

Well my husband and I walked in to get his ring sized. We stood at the counter for 15 minutes. The two women working just kept looking at us instead of saying “we’ll be right with you” or greeting us or anything. Finally, I approached one woman and asked if we’re just going to stand at the counter and wait for both of them to get done with their customers or what we were doing since no one would even acknowledge us. One of the workers walked past us at the counter and did not even say hello. Such rude service and will not be coming here again!

Worst Customer Service ever. Never buy from them they lie to you just to make there store quota. Then dont try to return it if you paid cash because you can not. If the store claims that you can not return unless they have the cash because they open with a small amount of cash. However, you can wait about 15 days to receive a check in the mail for something that you had to pay upfront for in the store. It didnt take me 15 days to purchase it shouldnt take me 15 days to get my money back when I paid cash for it. I will continue to buy from Reeds Jewelry. Worst experience ever. I have filed a BBB Complaint

My first experience with the customer service at the Triangle Town Center store found the staff very courteous and honest. I plan to continue to use this store and I look forward to the same excellent service.

I had a rude employee Christmas shopping here for wife in December of 2016. Said they didnt have anything for my budget. Which it turns out they did. I decided to shop here again for Christmas in 2017. The salesperson slick talks me into opening up a card account with Kay Jewelers, which I did not want. I told him I didnt want the card to and to redo mu purchase. Another employee handled my purchase and I thought would cancel the card. They didnt cancel the card as I got a statement in the mail. When I went back to cancel card the employee gave me two phone numbers and rudely said they will have to deal with it. I had to waste time on the phone doing it on my own.Bottom line with this place- HORRIBLE customer service. Rude employees. Worst customer service I have experienced. Go somewhere else!!!!!!!

Friendly staff. Just went in for a inspection/cleaning but was nice and easy speaking with them and quick to get it done

Nice. If you get jewelry here, theyll help you with niceness.

On May 6th 2016 I had the pleasure of purchasing a pair of earrings as a Mothers Day Present. After just 9 days an Earrings broke and was lost. I would not mind if it was a cheap $20 set. But you expect Quality when the purchase is over $130. We have tried to contact the store and customer service. But this has been futile. This is and will be my last purchase as Im more concerned with quality for a price.

I DREAD going to this store. My husband purchased from the Greenville mall location and I guess we were just spoiled with kindness from them. Once we moved to Raleigh, it all changed. Every time I go to this store there is a problem. I usually go just to get my set cleaned and inspected, but it is always so complicated. One day they can help you no problem and the next they act like they dont know who you are and get treated so rudely. Its almost as if they are better than with their professional attire and know it all attitudes. I wish we had never bought with Kays just so I wouldnt have to deal with this location. Hope someone else gets better service than I do. It makes what could be a simple 10 minute transaction into a 30 minute debate and plea.

Every body is very polite and very professorial in every way.The store is always clean and the employees are always neat.

I went in to buy my wife a necklace. I wanted to pay for it straight up in full with my debit card. Well then she saw a ring. Im not a rich man so I said its one or the other. She chose the ring and the sales lady there launched into some rant about a lifetime warranty and that it will cost $20 per size to resize up to her size. Never had I heard of of a jewelry store charge for the resize with inital purchase. Then she did the hard sell on opening some account so my wife could get both and that of course snowballed into a whole thing. My credit isnt the greatest and Im trying to clean up from my past mistakes. Anyway she runs it and of course I knew it was gonna say hence why I came in prepared to pay upfront and walk out and be done. So now Im embarrassed the wife is upset and the lady DOESNT EVEN WANNA SELL US ANYTHING AT THIS POINT! I was livid. We left and will never be back.

Other reviews seem to mirror my complaints about bad customer service. After I left from an inspection my ring was not clean and no service was recommended even though my ring clearly needs to be plated. The rep I worked with was inefficient and I had to repeat the answers to her questions several times. Maybe its a pet peeve of mine but you should listen to the answer if youre going to ask a question. Ill be going to another Kays from here on out.

The worst place I ordered a necklace from and never received it it shipped with ups and I called and apparently the driver delivers to the door but it wasn’t there and I was off that day and I heard no one knock or saw someone and when I got the notification I looked outside it wasn’t there

Kay Jewelers at Triangle Town Center has re-opened with a Brand new look! Come visit us soon!WE ARE OPEN!!!!!!!!

Terrible customer service, will not answer then phone when you call, missed the promise return date by weeks and would not inform us why it was taking so long to get the item back

Went to purchase and engagement ring and the lady assumed I didnt have any money and said rudely how are you going to pay for this. I told her Im in the military and Im sure I can pay for it. Then passed me to someone else.