Do NOT go here! The owner has terrible customer service and obviously does not care if his customers leave happy. We had been loyal customers here for YEARS! We never complained loudly, left bad reviews or asked for our money back once. We simply would ask our nail techs to fix any minor issues we had prior to leaving. We always tipped and were always friendly. Today, I asked for them to file my nail (middle finger, you can see the part I’m talking about in the photo attached) a little more prior to leaving and the owner told me not to come back, that he had the right to refuse service to anyone. I was shocked. He kept saying he hoped I understood, but I honestly don’t. We are not mean or ugly people, and when paying for a service, you should leave happy and be able to voice if something isn’t right. I will happily take my money somewhere else.
I got there at 6pm and was told there was a 25minute wait when I requested dip for my nails and a polish change for my toes which wasn’t a problem. They didn’t communicate with the technician that I was seated with that I’d requested both so when my nails were completed there was a huge issue when I brought up my polish change for my feet. I’m not going to stay in an establishment where there has been yelling because it’s now 7pm and the technician, who hurriedly did my nails that aren’t even the same shape, didn’t want to stay to do my polish change. I’ve given this place 5stars in the past but I will never be back.
Visited 3 times first time was with my daughter and we had an amazing g experience after being referred to the establishment by my dear friend. Second time I went alone and the experience was great as well. The 3rd time will also be my last time. Took my daughter again for our monthly mother-daughter pedicures and was informed that I now had to pay for her as an adult because she wasn’t under 4ft. I couldn’t understand what her height had to do with her being a 9 year old child. So as to not disappointment my daughter and struggle with the long wait at another salon we went ahead and agreed to have them do it. What a mistake. I got shellac and my daughter got regular polish her technician was sweet and did her toes beautifully. As for mine she had to redo 4 toes after having me go under the UV light them dry and after inspection realized they weren’t coated properly. She shaped one big toe round after cutting it down too much and the other square which is what I requested. Shellac still not done properly on big toe but couldn’t return after realizing the error because we left out of state the next day. My experience may not be yours but this was mine and I just won’t patronize again.
This place is really nice. They are very efficient and customer oriented. The offer drinks while you are using their services. James does dip and acrylic. My wife said out of all the times she has dip done, he was the best and I agree with him. It is on the pricier side though so just be aware of it.
My nails look terrible. I went here because I loved the stones they had on the pictures I saw online and they had really good reviews. Maybe I just got a bad person. My nails are so lumpy. They are not the right shape or even with each other. I showed her the picture of the diamonds I wanted (which was from their salon) and she took a picture then ended up doing what she wanted. I kept telling her I wanted them like the picture and she insisted she knew so I let her do her thing. Once she put them on the first nail I told her it didnt look like the picture so she took them off and did it again. Mind you she never once looked at the picture again. She put the diamonds on again and once again looked nothing like the picture. After 2 hours I was annoyed and hungry so I just said it was fine and left.
Recently 2 weeks ago I went to get my nails done. I got the powder removed and only wanted regular nail polish no shelac just regular nail polish on my nails it looked nice but I asked the nail tech to fix one of my middle finger nail bc I can clearly see it didnt look right when I place my nail under the light to see the final look of my nails. After I told the tech to fix my middle finger nail she turn the light off so I wouldnt see my nails. I paid $40 and I gave a tip ending in the a mount of $55 dollars. I felt it was rushed. I will not be returning. For what I paid my nails shouldnt look like the way they did.
My favorite nail shop! They are very fast. Its best to book an appointment in advance so you wont have to wait. Very affordable prices!
I was referred to this place, I signed in waited more than 30 minutes only for someone else to walk in sign in and was seen before me. Finally someone came over to tell me to have a seat where someone was suppose to do my nails, I waited and waited, finally I got up and left. It appeared to me that if you are not a regular, then screw you!!.. I will NEVER go back this place again, besides the parking is terrible.
MY FAVORITE NEW PLACE ☺️💞😻Drinks were great, Service was AMAZINGTina - did a great job on my feet and massageI will be back
I loved the experience and atmosphere! It was my first time going there and was not disappointed. They give you complimentary drinks and have fair prices for pedicures. I got a milk and honey pedicure with the hot stone treatment. My feet felt so relieved afterwards plus my lady was super friendly! Will be going back in the near future.
I always get a nail dip… I always use the nail tech Mandy but everyone else doesn’t greayt work as well. They always take me on time and will ask through out my visit is everything going fine. Also FYI the mango mimosa are delicious
I am a regular here and LOVE Amy and Alan! I always have such a pleasant and relaxing experience with them for my services. It’s priced reasonably and the quality is great! No chipping, lifting, or breaking of my nails. Highly recommended nail salon.
The people here pride themselves in quality, professionalism and kindness. My boo Richie made me feel so comfortable like he been doing my nails forever although this was my first time here. I hate to even mention him bc I don’t want him booked all the time but I has to share my experience bc I’m the most pickiest hardest person to please. But he’s the sweetest funniest person, thank you guys so glad I picked Milano over all the salons in Pearland. Many blessings to your business🙏🏼🙏🏼🙏🏼😘
Reasonable price, enjoy the pedicure and love my nails. Will definitely come back.
I do NOT recommend this nail salon. The nail techs have gotten worse and worse since there was a change in ownership. You will not be treated kindly here if you anything negative to say about the service you receive. If good customer service is something you value, stay away!
Overcharging is ridiculous!! Been coming here since they’ve opened and to be charged for long nails ( which they’re not .. they’re my natural nails with powder ), a design, a special design (which one of the techs there did it originally ) taking off powder is ridiculous!!This place was not like this !! It’s convenient for me and I can continue to patronize them but this is ridiculous!! I understand the pandemic effected so many but please done overcharge customers !!
They are friendly and quick. My niece and I stopped by for pedicures. My 1st time visiting. Mia did my pedicure and she is very good and nice. Will be back.
They are not as good as they use to be in Pearland. My ombre nails were crooked not cut right. They left the acrylic under my nails. The nail techs are just not as good as they were when I started going to location.They did much better!
This was my first visit when I visited Houston. I will definitely be revisiting. The Atmosphere was comforting and the staff was professional.
I had technician Mia and she did a quality, fast, beautiful French tip pedicure service. She made me feel comfortable and massage was amazing!
Love this nail spa I have been using for almost a year! Fantastic customer service. The technicians and management truly care about the clients experience and needs. I have never been disappointed with the services provided, and they offer delicious drinks. They are a freedom loving small business which offers great customer service. They have the partitions available and follow the social distancing. 😊🇺🇲😊
I went here for a refill, broken nail and pedicure. The nail tech shaped the new nail curved and too long. I told her and it wasn’t fixed. My big toe needed an overlay because the nail broken on the side and the lady said it was fine and just polished right over the broken nail. Three days after the refill the replaced nail and a nail that was refilled came off.
The customer service is really bad. they act like it’s an issue if the customers aren’t happy with their results. they have messed up my nails twice. i don’t recommend this place at all. i personally love lexilexis nails spa, they are a bit pricey but totally worth it.
The first time I came here it was great pleasant and comfortable. Since then every time I return I’ve had an issue. This last time I used the reviews to book Alan and Amy as I read they were great. That wasn’t my experience. More than once the price for service has changed while I’m getting my nails done. They quote me something and then at the end it’s an extra 5$ for this or that. I was charged 100$ for a design I wanted after I decided against I was told I could pay 90$ if I wanted. Why wasn’t I offered that in the first place? I was told they don’t have the color I wanted and Amy didn’t even try to find the correct color. Hard for me to believe there’s nothing that could have been done with a wall of nail polish. I got frustrated and ended up choosing a color I didn’t even like because I felt the negative energy from Amy after I expressed that I didn’t like the color (even though I told her before she started it wasn’t the color I wanted). I payed for a removal and new set and my nails were on there pretty good still, instead of soaking Amy peeled off the nails with another nail which was painful at times. I expressed this and she just kept going. I payed for a deluxe pedicure from Alan even added on a wax treatment and still left with callouses on my feet. When I noticed he didn’t use the tool I’m used to I politely asked if it came with the package. He said “I got it” and half heartedly used the tool on me for a couple seconds and it felt horrible to be treated like that when I allowed Alan to upgrade me from my regular express to a deluxe. The attitudes in the shop have changed or maybe it’s my luck. I did not feel relaxed or comfortable I left unsatisfied and I still tipped nonetheless. Will not be back.
We had a pleasant experience. Took my daughter to get our nails done. Job well done. Will be back.
It was great. I didn’t quite catch the name of my lovely lady but her work was gorgeous and she was precise not to mention she cared about my thoughts on it and asked questions every step of the way. 100/10🙌🏽
Love it here every time I go they are fast to seat you and get you exactly what you ask for!
The first two times time I went I loved the experience, but this past week I didnt get the same type of service [see pics]. I requested Dip powder but the technician said overlay acrylic was faster. I like Dip powder because there is no light required but the technician made me use the uv light...I see the designs of others and know its possible to get good work.
I recommend you guys Andy 100%. He’s amazing at shaping and does design on nails wonderfully! When you go visit I encourage you to get with Andy!!!
Staff is super friendly! Service was amazing ! Went for a full set and pedicure and they did an amazing job ! Ive already been back and plan to continue going ! Highly recommend
They did an amazing job!! Tony did amazing art on my daughters nails! Definitely coming back!!
DONT WASTE YOUR TIME!VERY UNPROFESSIONAL !Sitting and waiting for an hour, employees just sitting around not doing anything. Zero STARS!
Milano is decent - my nail tech is lovely. They are not good for pedicures though. They rush through and do not take their time.
They do am amazing job here when it applies to Quality. However, you might not want to go on the weekends as they get really busy and tend to rush your nails.
I came in without a appointment and they got me in. Got a relaxing pedicure and a wonderful Manicure. Over all I will definitely be back.
First time visiting, as recommended by a coworker. There was a mixup of what service I wanted, but everyone was still nice. Definitely going to return for my next pedi.
Tracie did an Amazing job on my Pedicure I chose the 45.00 package with 15 min massage. Did not feel the Houston rush rush at all!! Massage is timed with a timer, love it! Amy was so so sweet, and personable. Those are things I look for with customer service!I had an overall great experience compared to some other places. Ill be BACK to request the same 2 people. 💯💯
Great place. Avoid the lady named Tran. She’s just not good. All my other experiences were positive though.
I’ll start by saying that I love this place. Customer service is always great!Today was not as great, Tony made the inside of my nail bleed with that drill they use. He did say sorry when I said “ouch” and it happened twice. He was very nice throughout my experience. I didn’t notice that it was bleeding, or feel the throbbing from pain, til later. He was a bit rough filing my nails too. My nails look good though, he did a great job. But maybe not being so rough with the drill tool would be nice, because it looks like a bit of my skin came off.Pedicure was done by Angela and she was awesome! I appreciate that they use timers to show that you’re getting the foot massage time you pay for.
Excellent service, reasonable prices includes student discounts, and they offer a variety of drinks.
First time here and it was everything and more!! AMY will now be my go-to nail technician!! Ladies stop by you won’t be disappointed
Been there 3 times. I initially liked it but my 3rd visit really made me decide not to go back. The my cuticle was cut and I needed a bandaid. My pedicure polish was dented because she slammed the UV lamp down on my foot. On top of it they were being impatient and I could tell they were in a rush to be done. I expect to be able to relax at a salon, not be contorted in a chair with 2 people constantly repositioning me roughly (I really didnt like how they grabbed my ankles and hands). In the end I payed $100+ for a subpar pedicure and a new set that still has lumps of acrylic stuck underneath my nails. I would not recommend Nikki for manicures. Unfortunately I forgot the name of the lady who did my pedi.
(in response to shop 03/28): No need. Pls just take comment into consideration about staff training.Nail tech attempted to try and insult my intelligence about what can/not be done to my nails..smh One nail tech very humble & if not for her I wouldve cancelled the whole appointment. Just because a business charges high prices and serve wine doesnt mean you still dont have to provide great customer service. Also teach the techs that the word No isnt acceptable, especially when trying to tell the customer about THEIR knowledge on what CAN be done ✔
I’ve been a client at this establishment since moving to Houston but haven’t had services due to the Pandemic. I received a mani/pedi and eyebrows waxed. I always left this salon with confidence and excitement to refer others but this time the quality was poor. I had to ask tech to fix polish several times with final being smeared and bumpy which I didn’t see clearly til after leaving. Maybe need better lighting as it seems deceiving to have it dim where the sloppy work goes unnoticed, unfortunately my nails lasted only 4 days...$80 and no satisfaction. I’m very disappointed as customer service and quality has changed for the worst...will not be visiting this salon again.
Very satisfied, Amy did great with my nails. I no longer have to go far to get them done. Great Service from the start.
This place is absolutely amazing! Miss Lisa and Mr. Tony did a wonderful job with both my pedicure and full set. My two-year-old was also with me and even though he was a little rambunctious they continue to be professional and try to help me in anyway possible. They are super clean and take their time to give you the best service possible. I would highly recommend them for your next nail care visit. And I will definitely be back again. And last thing they’re prices are extremely reasonable, most places I go to charge an arm and a leg for my nails and for the quality I got I definitely would pay way more for the nails that they did. Thank you again Lisa and Tony!
Just wow 🤩, this place is amazing. Since you entered, the kindness of the workers and from there, many wonderful things happened. Cam took care of me and made me feel confident and I loved his work. It fulfilled my dream of having simple and elegant nails. They look so real !!! Thank you!
This is my go to when I need a pedicure or manicure. Good work each time i go.
I was there on the 6th of May and got a pedicure and a shellac manicure by Tran. I paid extra for the shellac mani, needless here it is the 14th and I only have 1 shellac nail left. The one that another tech fixed after I had gone back for her to fix it. Dont let Tran do a shellac mani on you.
I always go to Milano Nail Spa in Pearland. I had to come back to the nail salon after some troubles with one nail tech her name is Nikki. The manager Ally was really nice the one who fixed my nails was Amy and Christine. They were so much nicer and more patient with me.
The lady that did my pedicure spent 1 second on my cuticles and when I addressed it to the manager, he embarrassed me in front of everryone yelling that she would get fired. It was truly horrible. Beware they dont like complaints!!!! Horrible experience!!!!!
Great place! Been going here for awhile due to great customer service, cleanliness, and the ability to do great designs. I do feel they are quite pricey. And please check your recipe before you leave. It may have been a honest mistake, but I was overcharged and if it weren’t for me asking for a breakdown of the charges I would have never known. Overall great place, will return. James is awesome!
Great service, any design you ask for, they can do!!
Staff is always friendly; it’s a relaxing atmosphere and I love how I feel after...
I enjoyed my mani/pedi with
Amazing services! Every time that I come here, everyone is very nice and warming. Not to mention that my nails come out bomb every time. Been here multiple times and will continue to come back.
One of the best in Pearland.They did my two daughters nails and came out perfectly .
Very nice and clean place. Mandy did my nails, and she did a wonderful job! She is very friendly and sweet! This will be my new nail shop from now on. Thanks Mandy! I tried posting a picture, it won’t let me.
I hate to write a bad review but I just have to. I went Thursday to get powder nails. I saw this nice “light pink” color on the plastic nails they use to show the colored powders they have. Unfortunately on my natural nails the “light pink” did not transfer the same, on me it looked basically clear. Because it was already 30 minutes before they closed for the day, I decided not to “complain” about my nails. I paid and thought the nails would just grow on me. I went back 2 days later because I just could not handle the nails. When I went back I was told I would have to pay $25 to get a shellac color on top, after I’d already paid $45 for the powder nails 2 days prior. I showed them my nails and they insisted on the charge.I will take ownership for not speaking up the first day when I got them done.
The receptionist was prompt and very professional. I checked in at the automated check in portal and was quickly shown to my chair. My nail stylist/technician was very attentive and very good. I am well pleased.
A little pricey but worth it for what you get. The staff is realky nice. Cam comes highly recommended for nails. They also offer free refreshments. Im visiting from out of town but will plan to visit again when I come back. Highly recommend to make an appointment.
They charged me 80 dollars for some shorts nails with a little design. And 15 extra dollars just to cut my natural toe nails down and they wasn’t even long, I asked the lady to cut all the toes nails off because I don’t want no shape at the end there’s still some nail length there and shape. I would not recommend spending your money here. I repeat DO NOT SPEND MONEY HERE.
I called in 5 minutes before arriving & was seen as soon as I checked in. I ENJOYED & LOVED my pedicure & shellac manicure. I will be returning.
Even amid a pandemic I still made time to self-pamper... cautiously of course. I wasnt sure what to expect since the reviews were so mixed. Im usually a full set and pedi type of girl, but since it was my first visit I opted out of the full set and decided to just get the shellac manicure. Unlike most, I go in for something specific and then I end up wanting to get creative and get something totally different. Either way, I was not disappointed.I called a few minutes after they opened and was informed it was best to make an appointment since they tend to get really busy. I made an appointment for an hour after getting off the phone and walked in to an empty salon; usually that scares me, but considering the current worldly situation, I was not going to complain. The receptionist was very hospitable, but didnt seem very well versed in the pricing of anything. However, Lyly did not disappoint! She took very good care of my nails and did many coats so that my nails kept up the healthy appearance. Unfortunately, she doesnt do acrylics, but it seems most of their techs are men and thats *almost* always a plus. Overall, I loved this location, prices were reasonable and customer service was A+.**TIP: make sure you check-in after your service to receive 5% off.**
Been a customer here for over a year now and the customer service is always great!
We had a great experience at Milano Nail Spa Pearland. They were especially awesome with my 15 yr. Old daughter. She was treated like a princess and our nails came out great. I will be back!
Place is amazing 🤩 . Love how positive & calming .. pleasee ask for Mrs T & Mrs Katy .Theyre extravagantI feel very enthusiastic 🤩 every time to come here, very much positive environment
I found this place in October and I have to say I ONLY go here now! They’re professional, polite and always a great atmosphere! My tech Cam will always be my go to!
My nails and toes are amazing. I have never had a better experience. I will always come back here. If you are searching for a nail salon this is the place to go. Van and Rachel were my nail techs and are super friendly and helpful. I am super impressed by the quality of their work.
Lost 3 of my real nails coming here. Filed my nails way too thin that they broke, when I went to get the rest removed they were very rude! Will never come here again. Waste of $60 on a simple set
Do not use this Salon, Staff is not friendly and the girl that did my nails was rude and acted like it was a bother. I will never spend my money here again!
I usually Love their mani-pedi & service, but definitely NOT this day. No: toenail clipping, filing, etc. In & out with mani-pedi in 35 mins. Ugh, not logical
I was extremely pleased with the service I received here. They were so professional and at the end of my services the manager went over my bill and charges thoroughly to make sure I knew exactly what I was paying for. I will be returning here as the staff here were so welcoming and I loved that they had a large variety of powder colors.
Love my pedicure !!!About my full set I would have give a 3.5 star because the man didn’t do my nails as I showed to him ... it seems like he was in a hurry with me ... 😭
Great first-time visit! Super efficient and the work speaks for itself. Helen and Kelly were amazing! I WILL be back!
I needed someone fast but still deliver quality in their work. So I was scheduled with Ms. Helen. OMG, She is Great!! Ms. Helen wastes no time and expects you not to waste time either!! LOL!! Know what you want before you sit in her chair, LOL!!I got EXACTLY what I asked for!! I will only request her going forward!!
Cam is my go to....she loves doing acrylic and keeps up with trends! Which you all know is a MUST!
Our first time to the Milano Nail Spa..it was a fantastic experience!!! The service we received from Kevin, Rachel, & Angela was absolutely awesome!!! Thank you soooooooo much!!!😘
Took a relative here and they came out pleased by the way they did her nails. They did a fantastic job in my opinion. I highly recommend!
Literally only giving a two because the guy doing my nails was so rude!!! He had no hair (to be descriptive) and no patience!!! He refused to say what needed to be done instead he bossed his way into doing anything he could’ve easily communicated to me! I had my massage chair on..he motioned for me to scoot my chair back, started messing with the different options and eventually I had to turn it off bc he was so bothered by it! He kept slamming things, kept pulling on a towel we BOTH shared, he could’ve politely asked me to scoot it over for him...it’s like I couldn’t do anything right to accommodate his grouchy behavior!! Which is not my job to begin with! The young lady checking everyone in was just so welcoming and so comforting, which I was expecting from the nail tech, but next time he’s having a bad day he should just go home! So much for relaxing!!!! Unfortunately I will not be returning because of him!!
Great nail price, reasonable prices