Store was clean and well stocked. Prices are also very good for the size. Which is a great option for larger families or you just want to stock up. I love that reward plus members can shop earlier. They also offer store pickup.

Apparently you only get to shop before 10 am if you pay $100 a year for membership. As a business owner shopping that late is impossible. Weve had a Sams club membership for 20 yrs. Looks like I dont matter to them as a long term member. Good thing Costco is opening a new location. Adios sams

Placed order on app to pickup items. Got all the way home to realize all of my items were not accounted for. I immediately got on the phone to call store had someone transfer me to department that handles pickup items. I literally stayed on the phone from the time I left home until I got into the store and still noone had answered phone. Got there spoke with a manager name Sandra who went to speak with personnel about issue. An apology is not sufficient when the behavior remains the same. Now I know why I dont shop at this particular store they are very unprofessional. Last time here shopping

My experience was terrible, Im a member for over 13 years and I never had any problems. Im from Brazil but always when I come here I use my sams club card, last week I was shopping at this store and they didnt recognize my card… no employee was able to release the purchase even though they verified that my card was active.

Great barbecue ribs. Got an upgrade for $1 to premiere account. Offered randomly per the cashier.

Had a good shopping experience. I hadnt been here in a while as I didnt have a card and now Im a member again. So Ill be making frequent trips there. A lot has changed since the last time I visited and the prices are good and even comparable to other stores. The cashier was great and friendly.

Appt @ 8am for tire install. The only mechanic they have to cover the entire tire center is late and the supervisor does not know where he is. He shows up at 8:10 and walks in the entrance very casually, and goes to clock in, while 2 customers have been waiting. Were waiting for another 30 min because neither he nor the supervisor has the key to open up the bay. Another supervisor finally comes with the key (its now about 8:40). When I address the issue with her professionally, she causally says well, I guess its an off day. Unbelievable. The reviews are really bad here. However, I thought that if I was the first car for the day it would be ok. Not so. Now, I have the tire in my trunk to take to Discount Tires because with Sams Clubs work ethic, I dont want them touching my car and possibly creating more problems. Dont waste your time or energy on this unprofessional place. Went to Discount Tire down the street from Sams and they got me in. Discount Tires staff are very professional and courteous. Go there instead!

Everything was good but the substituted (2) of my items which was ok. Online shopping is better for me to pickup. Thanks. I am waiting on some items to ship to me. They say by today hopefully they come today.

It was a great first experience. The lines was not long at all for a Sunday. We found everything that we was going to buy at a good place.

The location was clean, well-staffed, and am overall pleasant experience. If youve read more than one of my posts I apologize for mentioning again, but I LOVE THE APP! Never wait in line again. Seriously.

Who can say No to good, clean shopping 🛒🛍️ at the coolest place in town? Clean, tidy atmosphere, complete with sanitation of every surface from counter tops to shopping 🛒 carts. Prices are cool enough. Friendly staff and a great floor plan makes shopping an adventure. Spacious. Fast food such as awesome Pizza, hot dogs, and ice cream 🍨🍦 makes this All American establishment a treasure 🪙 just for us! P.s a lady named Indra was Very accommodating and helpful. Thumbs up on this one kidz! 👍

Ironically I went in today to do a return and to receive a gift card a manager offered me for a bad experience I had back in February. On the way out an associate skipped me to show her receipt at the exit and got rude and nasty once I told her she could of atleast acknowledged she skipped me and said thank you. At this point anyone is getting hired here and revisiting common courtesy and customer service may be a good idea. This location needs to do better because people pay to shop here. If it were a regular grocery store I would not even care but as a Plus member I expect better.

Ive been to this location many times, especially for the convenience of the yummy rotisserie chicken. But its twice now Ive gone and the chicken seems to be undercooked and spoiled. All the other times the chicken was fresh, moist with a nice Caramel color. Its twice now the chicken looked pale and has a funny smell to it. I just bought a chicken on 6-11-2021 and we couldnt even eat it. I hope i can get my money back for this experience.

I prefer BJ s rather than Sams took God Sister there and she danced on my Last Nerve ! Other than her being a nuisance it was alright. But you have to watch prices some are higher than the should be. Is always crowded !!!!

As always, fully stocked. Was able to get everything I needed. Finding a place to park wasnt too bad this time.

It was so big and yes it was super busy. Everyone was nice that I came across to.Everytime I go I get a pretzel, yum.

The lines were not too bad. While I was there just to pick up flowers for a family member, my short trip was made easy by several available associates. In addition, Sams club had an excellent selection of flowers.

Time to switch to Costco. Just realized that much of the food we bought was old or expiring. Opened up a bag of frozen tonight (6/19) and see that it expires on 6/21. Not acceptable.

Twice this month I had to return spoiled chicken that was purchased from the fresh poultry area. There is a very rude woman who sits at the entry requiring that you show your card to enter. You cant make a purchase without it? When other people are at the door they are usually polite and dont give you a hard time.

Great place to shop

I dont know if its just his location.. but every time I go there Im asked minimum 2 times do I Have a card/membership.. at the entrance and while shopping.. I also feel watched while shopping! Why would people waste their time and shop if you need the card to scan in order to purchase. Then when youre leaving they scan your receipt to see on handheld what was purchased to compare it to whats in your cart and EVERY time Ive went they scan EVERY item in my cart.. like I didnt pay.. This location Should be called Securitys Club and not Sams Club And I havent even had my membership for 2 month! Ill be driving to millennia to COSTCO!

I appreciate there employee help me out with a product when been to help me out thank you Employees

Not as organized as KissimmeeStaff at cooler was very helpfull but feels congested store.🤔

It was nice and clean the employees were nice to talk to and all the products were nicely placed

The staff was great. Place clean. And well stocked

I went just after 9am, this is probably the best time to go. It was quick in and out with no real lines

I always love the value. If nothing else, go for the brownie sundae at the café at the front. So. Good!

I go to the Sams on West 50. The customer service team has always been focused on customer satisfaction and is easy to do returns with. Today I did club pickup. Martha went well above and beyond ensuring I had everything I needed. Amazing!!

Sams Club is always a worthy trip whenever I take one. The best deals, prices and products all in oneplace...

Always a clean organized store. Staff always friendly.

Went to tire center to repair a tire I bought at Sam’s that had a bolt in it and it was loosing air. They said only servicing appointments. I understand the appointment for tire exchange but in case of emergencies walk-inns should be accepted. Sam’s lost my business.

GREAT PLACE TO BUY ALL YOUR NEEDS IN BULK!!!

Excellent place. Good prices and variety. You need to pay an anual membership.

No one was available to help in electronics but Mayra at the exit was so helpful and polite !

Waited 30 minutes for price check. Had to go myself and get price. Poor service.

Sams Club was a good experience, able to find everything I was looking for with ease.

Worst Costumer service of any Sams club establishment.

Just got my COVID-19 vaccine at the pharmacy. What a pleasant day it was. The visit was great and Alison Kuhn was such a caring and polite person. Thanks for your excellent service. !!!!

Club was very busy but found items needed easily

Its worth every trip and every dollar spent the only problem is there is not enough check out lines

This helps to have someone get my groceries for me and I just have to pick it up

Usual big box store. Surprising lack of all pool chemical & maintenance items for a store in central Florida -&- lack of mens hygiene items. OK for meat, fish & poultry.

My order was ready in a timely manner and was all there. Its very convenient to use Sams curbside pickup.

Why is the people answering the phone to do an order is so rude? 3 different people answer the phone and all rude!!!

Too Jays restaurant, cornbeef and cabbage on st Patricks day could have been better for the price. Rate that meai at one. Otherwise I have always enjoyed every thing else, including service.

Awesome, got in got what I needed and got out super fast thanks to the scan and go app

Went in to buy printer ink. There were none on display, so I asked if they had more in the back and one of the employees explained that I must take a price tag, go to the checkout lanes and the cashier will grab the ink for me as they do not display it on the shelves. I did that. The cashier was a very nice lady who called the manager (Christa or Christy) to grab the ink from storage. The manager took the price tag and vanished. For 20 minutes no one could find her. The line was growing behind me, the cashier continued to call her on the radio, no response. No one could find her. Then, I started looking, while the cashier held the line. I finally found her at the exit door and I asked her for the item. She apparently forgot about it. Without making eye contact, apologizing or acknowledging me in any way shape or form, she walks away. About 10 minutes later she comes out with the ink and throws it on the checkout belt. I asked the employees whats doing on, only to find out that everyone hates this manager and their response is yeah, this is how she acts with everyone.Took 45 minutes to buy ink due to this managers incompetence, unprofessionalism and pure disrespect. Sams usually has the nicest employees but definitely not this one. She doesnt deserve to be an employee, let alone a manager.

I did self checkout. Needed to use the extra cart at the checkout. I was trying to be nice to let the associate know they would need another one. She was very rude! Told me I could not use the extra cart. Now mind you the two self check outs next to me were not working and had carts just sitting there. I mentioned the other carts were just sitting there. She said she would have to call a supervisor. Call a supervisor because I needed the other cart? Really! I told her the items I had in other cart were very heavy and I was having trouble lifting them and she said Whatever! So I moved them. I should have let her call the supervisor!!

Save money and get covid-19 at this Sams club.They allow people without masks on into the store. And not just one or two but entire families so theres no excuse about a couple slipped past us. We witnessed entire groups without masks on.The team members appeared oblivious to it. At worst they seemed unconcerned.This might not be so bad if we werent barely a month into vaccines availability, a couple weeks into finding out our federal government did not have a plan to work from from the previous administration and finding out day after day how Floridas government has failed the constituency by running out of vaccines, by running out of second doses and by betraying those most vulnerable to us by giving virus denier politicians and their wealthy donors vaccines ahead of our most vulnerable populations.Do better.Cheap meat is not worth being dead meat.

Very crowded but I have the self checkout app on my phone so it was much easier than waiting in lines to checkout. Only line I had to wait in was the receipt checker at the exit which wasnt very long of a wait. Overall despite being crowded, store was clean and very well stocked. Good job 🙂

Hector was amazing in customer service. Helped me down load the app and patiently walked me through and helped me. Great customer service and very professional.

Prices are up...not enough selection....not enough check out lanes open!!!

I love this place and I can find everything that I need. 😃

Love Sams Club..been going there for years!!

Nice store checking out was not to bad on Monday at noonish . Cash, atm, credit, Sams Club charge, and cash with exact change due to nation wide shortage . I had no negative experiences I have never been to this Sams club but I look forward to returning when ever the need arises . Parking was plentiful and Handicap friendly with parking and wheel chair access . Special note the cashiers were very friendly and reached out to be personable I believe the store is a well oiled outfit motivated friendly staff well organized must be a great place to work I have to give five stars when things go so smoothly . I tried to think of anything I could scrutinize but to no avail I believe if you go here with buying what you need wear your mask like every person there did wait in line like a law abiding normal person you wont go viral on You Tube you wont go to jail and you will àlso give this place a five star rating .

Packed for the holidays!

Great for restaurant bulk items

Clean and well stocked. Great service.

Well, we went on Sunday. The check out lines were so long, you couldnt get through to shop. I wanted to get some chips, but couldnt get through to get them.

Pharmacy technicians ( pharmacists) great, love them !

Very busy busy place..well stocked with TVS..MEAT DEPT SOMEWHAT EXPENSIVE...BUT ALL OTHER THINGS IN BULK WAS GREAT.. especially seasonings...can good choices were limited.. maybe due to pandemic shopping..need more workers down each lane verses hunting them down..but good experience

I like sams club so much

Curbside pick up is bad, they never get all the items you ordered and wont refund you for the missing items, you have drive back down again to the store to fix the issue. 4 times this has happened now. I tried calling them but they kept me on hold for 80 minutes. I drove back down there and had to wait another 20 minutes for them to find someone who works in the curbside dept. But couldnt... In the end the CS lady just went and got the missing items for me. Its gone down hill badly!

Very good for family shopping grocery,outfits,liquor,electronic. Prices always cheaper than other places and if’s not Sams Club beats prices easy to find your stuff in store familiar staffs and taking care of your safety special COVID time you can see safety signs all over it’s super family store

The unprofessionalism and poor work ethics displayed by the cafeteria worker who yelled at the cashier and talked to her as if she was a kid, was very displeasing and uncalled for. No one has the right to belittle another employee or make their work environment hostile. As a customer having to witness that type of treatment, I felt so uncomfortable that I had the need to write this review.

Have been shopping there for over 10 years. The store is clean. I find the quality of meat very good. I especially like their pork back ribs. Prime beef boneless rib loin is $9.73. I shop at Costco too, but the traffic there is bad and is farther away from me.

They have to small of a footprint, no employee assistance and rough clientele. The parking lot is hell to get in and out of. Small selection of product not like the east side location.

Lo ve it, love it, lo ve it. Perfect shopping atmosphere

Found a great Calvin Klein heavy sweat shirt at an amazing low price,yahoo

Very neat place. So much to see and want to buy. Just make sure you have enough room in your fridge and storage space for the bulkness...lol

Just long lines leaving the store

The last 2 times in a row that I decided to get a slice of pizza the cafe, i waited in excess of 20 minutes, and was given an attitude. I will never get lunch at Sams Club Ocoee again!

Stock levels looked good. I was able to get in and out using scan and go

Love the service, the people and all the prices.

Always have the things I need

This review is to commend a particular receiving dept. employee who was on duty at 3:15 pm on 10/20/20. Im hopeful that his manager will see this & recognize the young mans initiative, work, & service.My driver was given an 11 am appt. to deliver to this store. Upon arrival at 10:17, he was told that someone had made a mistake, & that he wont be off-loaded until 8 hours later at 6 pm. Strict trucking hours of service rules wouldve made it impossible for the driver to make his next few deliveries on time. Mistakes happen, but this one couldve been costly & a chain reaction wouldve affected several subsequent deliveries.Hours later, the driver found a Sams credit card on the ground while walking to his truck & went to the dock area to hand it to an employee. He met a young man who looked to be Hispanic, has short hair, is of slender build, & is possibly in his 20s. After hearing that the driver was made to wait to get a few pallets unloaded, he said hed be happy to unload the trailer immediately. He did so in 15 mins. His willingness to work is not only a great reflection of his work ethic, but also made him an excellent representative of the store. Furthermore, that willingness to work positively impacted the deliveries for three other businesses that wouldve otherwise been delayed.Although we sometimes encounter employees who dont go out of their way to make things happen, its refreshing when we encounter those who do and thereby make the day better for those around them. Though the driver didnt catch the employees name, we want to express our appreciation and hope his managers realize how fortunate they are to have him as an employee. Im hopeful theyll be able to identify him from this review. Kudos!

Good except they dont give any bag. Bring your own

Nice overall experience always... Keep it up

Usually very happy, today was busy and shelves stocked with food that has already expired! Got home and noticed rack of lamb expired yesterday. Thinking it would be ok to prepare today - opened it and it stinks!

Always clean and employees are helpful and polite ...no matter duh?

Just got premium gas and pleasantly surprised about the $2.23 price. Nice clean facility.

This place is great, love buying in large quantities. Only problem is the instability of the lines.

I went at 9:30am on a Wednesday. Got in and out as quickly as I could find my grocery items. Lots in stock, plenty of parking, gas was $0.20 per gallon cheaper than gas station next to my house.

The Sams Club is good but you had to get your own cart from the parking lot! They are better off doing the same thing Aldi does and put down your quarter for a cart.

Club associate was very helpful, took me personally to the location in the store for the item I needed.

Great! No lines to stand it. Scan and Pay is awesome.

They finally got a quality toilet tissue back in stock. Good cuts of Ribeye Steaks for a Birthday dinner today.

Price are good staff attitude was very poor

They were ok and good

Items you can only find here, great value.

Went to get my vaccine had an appointment but they said I didnt verify it no where in my email did it say to call so we made Trip which is very far for nothing they gave another appointment but if I find something closer I will cancel.

Bought fresh blueberries on Tuesday washed them and placed in my fridge. Today we went to eat them and there were bugs/beetles crawling out of the blueberries like they were coming out of the actual berry. Tried to call explained to customer service who answered and explained what was happening. She transferred me to meat Dept supervisor who said he can’t help. Guess it doesn’t matter on this issue but it made us sick so we won’t be buying “fresh” fruit there now. Ugh

Its always a decent trip considering your gonna spend a lot money lol but dang would bags be nice. Over all its a great place and good prices.

Orlando was awesome he seen me getting multiple cases of water and politely asked if I needed help and finish loading my cart thanks Orlando.

I have the app and its so awesome to walk in scan with your phone and walk pass all the people in lines at the checkouts,In and out in 15 minutes.

The blonde receiving lady was rude no ethic, doesnt welcome or greets the carrier. Needs training. Slow offload process

Their products are cheaper than competitors and if you are looking to buy in bulk its a double win. Facilities are always clean.

Dont do carryout here. Ive done it a handful of times and have found that they use it as a way to unload damaged items. Not worth it. The Kissimmee location is better for pickup

Wrong hours online.

Too many people (members) covering only their mouth and not the nose. At least 1 employee was doing the same.