This incident took place in July 2018. In error it was posted for a different Avis Location in California The address was actually18601 Airport Way, Santa Ana, CA 92707, USAMy interaction when picking up the car at the airport, was just excellent. Darlene, I do hope I got her name correct. Was, way, beyond our expectations, in customer service and treatment of a customer. We felt like Royalty. She made us feel totally at ease. I was a bit skeptical, at the start of renting from Avis. I had seen the reviews and some were appalling. And since I wasnt local I was quite a bit, skeptical. First I have to compliment the person who booked the deal for me. She was on the chat channel. and I am afraid I didnt note her name. But she is the first person who put me at ease. Then after reading the comments of peoples dealings with Avis .............I kept wondering if I would suffer the same fate as some of them did. Though the flight was delayed and we reached our destination at SNA more than 2 hours late. All our fears were dispelled when we met Darlene. Who was all smiles and ready to help. Though the car I ordered was not there(taken), she upgraded me without any fuss. And sent us on our way. All happy and content. On return of the car the guy who took back the car, could have his manners upped. However the customer service guy at the counter was much better and saw my problem about the gas - return a bit short, and charged me half of what otherwise would have been charged.

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