Beware don’t buy a car from Cadillac of New Orleans. Horrible Staff, Horrible Service Horrible Technicians Horrible Service Manager Danny Giardina. Paid over $5000 to have the Air Conditioner fixed and this is the inside of my car. Took a receipt in for having it repaired correctly and the service manager called me Dumb for paying $1900 to get it fixed correctly.I posted my complaint on the Cadillac of New Orleans Facebook page only to receive a response from the GM who also fails to take responsibility for the poor service.I still have not been contacted about their FAILURE TO PROVIDE THE CERTIFIED SERVICES THAT THEY CLAIM TO PROVIDE

Though very nervous to embark on buying a car, the friendly folks at Cadillac of New Orleans were very patient and allowed me to slowly weave my way through my wacky process of choosing a car that made me feel comfortable.I appreciate the way they did business. It’s hard to part with your money, but I left happy! Thanks Carrissa, Wayne and Wayne. Peace and love to you all. I highly recommend doing business here.

Although I was not able to work a deal for a sale I do want to send appreciation to the staff that I worked with today. I was not rushed or pressure. At least from a shopping standpoint, this is a professional atmosphere.

I had such a wonderful experience at this dealership! They answered all my questions and were patient and not pushy and made sure I drove away with a car with a warranty! They also have their own bottled water and were generous with snacks and coffee while my friend and I waited. I could not feel better about doing business with these folks. Fair prices and compassion.

Top notch customer service with or without an appointment. Service times are manageable and the amenities offered makes it better!

I had a very nice experience at Cadillac of New Orleans. My service advisor was Ms. Tara and she was extremely polite, and very courteous. She kept me informed about the service of my vehicle every step of the way. She even called me to follow up after my vehicle was returned to me. I really appreciate having her as my service advisor. She deserves 5 stars in my book. Keep up the good work.

Cadillac no longer the makes the best American made car nor do they provide top notch service to ALL their customers.Elder Joyce Ridgeway, MSW, RSW

I worked with Nikk in purchasing a Pre-owned certified Escalade. I live in Biloxi, MS and Nikk made the process so easy. Any questions I had were immediately answered and issues were addressed promptly. Conversations, test drive, financing and pickup of the vehicle were flawless. I would definitely purchase another vehicle through Cadillac of New Orleans if the need arises.

Guy was awesome helping me get the car i wanted and everything went smooth with the sale i couldnt be happier

I had an all-around outstanding experience. Cadillac of New Orleans is the best dealership I have ever visited.

Service had vehicle for over 2 weeks. Was provided a loaner which helps tremendously. Service dept called and said vehicle is ready, it can be picked up. Went and picked up vehicle to find out that all repairs were not done. On top of that the work that they were paid for is not right. Contacted to get vehicle back in. Was told no loaner available; try in 2 weeks, they are backed up. Mind you the vehicle just came out of the shop and it was not fixed right and not everything was done. Waited 2 weeks and was told backed up, You will have to leave the vehicle, we will get to it when we can. We cannot do that. Now almost 2 months later still driving around a vehicle that was not fixed right and not finished. They were paid for the work done. Now that it would have to go back and get redone, we get this run-around. Too bad there is not another Cadillac dealer in the area.

Great Sales Team at Cadillac of New Orleans. Attentive, courteous, respectful. Made my car buying experience a pleasure. Thank you Cadillac of New Orleans.

Elvis from Cadillac of New Orleans was great to work with and set me up with a Toyota Camry!

My experience here was amazing they worked with me and were so patient I would personally like to thank Mario and Mrs. Clarissa they kept in touch with me and worked with me through the entire process I am so satisfied with my car and will be sending more buyers their way

Thank you Cadillac of New Orleans! The sales team is very helpful and professional. Looking forward to doing business again in the future.

I wouldnt buy from here. I came in after researching a vehicle on Carfax. I was ready to move and just wanted a firm price without all of the add one nonsense fees. They wanted to tack on about 4-5 thousand in unnecessary fees. I told them what I wanted to pay after putting down 10k, but the sales manager did not want to budge. Thats fine, I found a better version of the same vehicle about 3 days later and closed the deal by that weekend at 6k cheaper! It all worked out in the long run but I would advise anyone to double check the price and dont let them pressure you into a sale. Too many bogus fees! I am so glad it worked out the way it did though.

We are lucky to be alive owing to the negligent service of Bensons Cadillac of Metairie.We brought auto in for routine maintenance including tire rotation. Upon driving away the steering was off and we returned. Told they forgot to tighten lugs on right front tire. They tightened. I asked if other wheels were OK and was assured they wereCar sat unused for weeks as we are were in quarantine in MS. We decided to take it to North Carolina and had a crisis on the way after driving 300 miles at 80. Had to have car towed to Asheville dealer after tow driver informed us in his astonishment that all lugs were off the LEFT front wheel and one stud broken offThank God wheel didn’t fly off on interstate killing us. Got new wheel in AshevilleCar drives with wobble and wife terrified of driving after the above traumaGeneral Manager Spurlock will not reTurn calls and has not answered registered letter sent him two months ago. He is apparently unwilling to satisfy our fears nor even offer an apology.An awful experience. Please do not risk putting yourselves in their hands, owing to their negligence and disregard

Dealt with the used car part. Great people. Very professional and made my experience great. Definitely recommend. 💯💯

Disappointed that I had to wait two days for my Radio to be replaced. I had to drive without my radio screen working while it was on order. I wish the radio would have been on hand for immediate replacement. -UPDATE-Cadillac of New Orleans reached out and explained the radio replacement process and shared with me the radios have to be programmed to each vehicle. That is why they are not able to stock screens for each vehicle. Thank you Cadillac of New Orleans

Kudos to Mr. Spurlock at Cadillac of New Orleans. My son and I were experiencing a difficult situation and Mr. Spurlock did his absolute best to help resolve our issue. While no place or relationship is perfect, I appreciate the extra effort given to display great customer service and professionalism... Even when he had to tell us no.I look forward to a long and healthy relationship with Cadillac of New Orleans.Many Thanks!!

So after some thinking, I decided to trade in my Honda Accord for a higher riding vehicle. I knew Guy Montana for a few years and contacted him about a Jeep they had. Cadillac of New Orleans was very patient, over the course of a few days working around my work schedule without a complaint. When I was able to go in and close the deal, all the paperwork was accurate to what was discussed. No hidden sneaky fees. At no point did they force you to consider something else you wouldn’t have liked. Every single person from the Sales Manager to Janitorial were very polite and professional. You don’t have to buy a Cadillac to experience the service. Drive the distance and experience the difference this dealership offers you. They have a huge selection of new and used but I’ll bet you’ll find something you’d want. Don’t hesitate to call or go see Guy Montana at Cadillac of New Orleans. Thank you for the service and deal.

Amazing customer service! Understanding of my time and made the deal happen extremely fast. Follow up was amazing! Professional team!

This Dealership looks great! Well stocked with new and used vehicles and not just Cadillacs.. Kudos to you!

I always have a great experience when I bring my Escalade in for service. This is a great dealership. They know how to treat luxury vehicle owners!

I always loved mercedes but they have recently changed thier body style which is not to my liking. So I noticed the Cadillacs which are stylish with a luxurious presence. It demands attention and the 🚗 is easy like a Sinday 🌄

Very satisfied with the service department, their work, keeping me informed and respect for me and my time.

Very friendly, fast service.

Rudy and his team are the best. They made my purchase easy and awesome. Thanks yall!!

Cadillac of New Orleans was incredibly helpful and friendly! Mr Leonard young was very honest and patient in helping me purchase a GMC Yukon.

I had the pleasure of doing business with Rudy the sales manager at Cadillac of NOLA, this guy is the best, the easiest and quickest vehicle buying experience I ever had, walked in, got exactly what I wanted, walked out 100% satisfied, Go see him, I guarantee he’ll make your day, I highly recommend doing business with Rudy. Stay safe Everyone

Thoroughly made my day! Everyone was so very helpful and friendly! Thank you Carissa and Christian! You made buying my 2015 Lexus is 350 very pleasant!

The salesman allowed me to test drive without asking for my drivers license and when we returned then he asked for it and LOST my Class A CDL and acted like, no worries we’ll find it. He said we’ll find it before you leave but let’s sell you this vehicle now. I can’t concentrate on purchasing a vehicle, he just lost my CDL from his office to the copy machine. Guess what? They never found my license and they never called me, I had to call. Spoke with a manager who was new Alissa and she lied saying we checked all the vehicles you test drove when I test drove 1 just 1 vehicle. What does she mean? All what vehicles? He went to the copy machine and never came back with it but he had 3 copies of my License. I left a voicemail for the General Manager to contact me at his earliest convenience and it’s been almost a week and haven’t heard from him yet. They will never sell me a car because I’m never going to patronize them for not at least reviewing the video as I asked. What are they hiding?

We were scheduled for an 8:30 appointment and made sure we were a little early. The rep we’d scheduled with hadnt arrived, but Cristian saw we were waiting outside and made sure we weren’t being ignored. He took over the process and was incredibly accommodating, moving the car into our price range and always deferring to my wife for decisions. He was very respectful of our needs and boundaries, and my wife noted that he was the only sales rep she’d dealt with in years who treated her like a customer, not an”female customer”. We were out the door in 2 hours with a Fusion Energi. I don’t like traditional sales tactics... Cristian, a younger guy, was reserved and respectful of our finances and time. I hope I have more dealer experiences like this in the future, as it’s the best I’ve ever had.

Mr Guy and Mrs Clarrissa Great Great Customer services.

Service here is exceptional. They have made me a life long Cadillac owner.

Great experience! Purchased a 2018 used vehicle with very low miles. Got a great deal on the car and staff was great to work with. Thanks Chris K! Had a small issue a week after purchase of the car, brought it in and one of the mechanics fixed for it for me quick, and free! Highly recommend and will be back when I need another vehicle!

My experience was so great the second time with the help of Carrisa Jones sales manager at Cadillac of New Orleans.Thank God for her and other associates that helped her help me. She is highly favorite and recommended by me Yvonne J Washington.

I would like to commend Kevin for the great service I received on my last visit. I placed the car in service for one problem. Due to a thorough check he found an unrelated problem that could have been hazardous to me. Thank you for going above and beyond to provide excellent Cadillac service.

Me and my husband had a great experience from this dealership. We highly recommend this place and the salesman Leonard Young. He is excellent in dealing with customers like us. We love our Tahoe Chevy. ..no regrets about getting it! God bless us all ;)!!!

Lack of customer service. Only reason I went back is because of recall. When Customer Service advisers get extremely jaded. Its time for customer service seminars.

I needed a new fob and there were a few other things that needed checking. I was greeted by the service advisor, Marie, and she was most welcoming and efficient in taking care of my needs. Later, while I was waiting, the mechanic, Eddie, came and explained the things that needed to be done to get my car back in top shape. Everyone I encountered was friendly and eager to help. It was a great experience at this dealership and now my car ride is in excellent condition, thanks to Marie and Eddie.

My wife brought her 2013 cadillac ats in on three different occasions and the problem was never fixed. check engine light still comes on after we spent about $2,000 dollars if not more. ac work was done and it has not even been a year and its not working again. service advisor told us the issues were fixed. check engine light comes on again the next day. now they saying its a different problem. im not saying it wasnt a diffirent problem. but find it hard to believe a day later its just that. how come it couldnt be diagnosed while it was in service. the service tech who worked on the car broke the windshild washer fluid cap, lost numerous plastic clips and they did not replace them. and also both air shocks that hold up the hood are broken as well and all that was working when brought into service.they had the car for over a month and its still not right. not to mention they didnt even offer a loaner car. our experience was bad in this whole process. i wish there was another cadillac dealer around here locally. ever since they sold this dealer and changed ownership from murphy cadillac it seems like the sevice has gone down. but i dont expect anything less from a benson owned dealer. best chevorlet sucks as well.

I will NEVER go anywhere else. We were treated so good, Excellent Service. Didnt take all Day to buy our beautiful SUV. Very satisfied. Will tell ALL my friends. Hats off to Tracy and Michael you are Excellent at what you do. Thanks Again. Very Happy ☺😁

So I went to Cadillac of Metairie on the 14th about 11am. There were two people at the service counter. The gentlemen name was Kenneth, he looked directly in my face while the nice young woman was waiting on a couple. I found it pretty interesting that hes even at an entrance where customers come in for service.

For anyone who is thinking about buying from Cadillac I am recommending that you ask for Leonard Young. I am so thankful for the assistance he provided to my husband and I while were shopping for a car. He was very knowledgeable and helpful. We are delighted with our purchase.The entire experience at Cadillac with Leonard Young was one of the best car-buying experience I have had. From the finance center to Leonard Youngs assistance and professionalism, everything was done first class.It is without hesitation of any type that I highly recommend Leonard Young to help with any of your car buying needs!

I had a really good experience with Cadillac of New Orleans their service department was fantastic. Everyone had really good customer service skills. Very organized did not have to wait a long time to drop off and receive a loaner car. I will continue my service with Cadillac of New Orleans. The only down was when I called to make my appointment the lady answering the phones wasn’t to friendly and didn’t seem like she wanted to be there but once I got pass her it was great.

Thank you Reginald Simmons for your friendly/prompt service. I was able to get out of my older vehicle and was put into a brand new Cadillac SRX!!! Will definitely do business with him again!!

My gripe with this dealership was that I waited here almost 4 hours for an oil change. Kevin checked me in and told me to have a seat in the lounge. I notice that my wait was long when another customer who got an oil change and a rim swapped out got done before me and my oil change and we got in around the same time. I go to inquire about my car and it is in the service lane on the entry side so that was red flag number one. I speak with Marie and another service advisor and they tell me that my car was never serviced and was not checked in. So they apologize and tell me the oil change will be free. I wait about another hour and Kevin gets me and tells me it was his fault and apologized. I wont fully blame Kevin cause this falls on the whole service staff here. The service lane is not very big so every time a car came in you would have to drive around my car to take it to get serviced. One would think a car sitting in the service lane that long would be a red flag but that did not cross anybodys mind. Not sure how long I would have waited if I would not have said anything. I did appreciate the free oil change and apologizing for the mistake. That is why I gave 2 stars in stead of 1 saying it should be 0.

I bought a car from Wayne Meyer and the experience was great!!! He was very nice and very helpful!!!

I purchased a 2016 Honda Accord Coupe from this dealer in late April of 2019 and as soon as they sold me the car the service went right out of the window! They were suppose to fix a few things on the car which included the rims (which I paid for) and a hole that was in the rear bumper.Zack, the salesman at the time, told me I could bring the car in on a Monday that he said was good for the rim and paint repairmen.I was given a rental car with a temp tag for five days but was told it shouldnt even take that long. Well it took 10 days and I was told 3 different times when it would be ready none of which were accurate.I asked Zack since they only had one key to the car if he could get a second. He told me he thought they had one lying around that he had seen and would try to go and locate it. After 2 days went by no key. I also had two tires that had semi deep tears in the sidewall. They wouldnt do anything on that either except put glue on it! HmmmUltimately I was lied to by several employees here.My wheel locks that were on the car when I purchased it were missing when I got it back. I have photos of before and after.I paid for the rims to be repaired and Zack told me that because the rims needed a little more TLC that they spent a good bit more on repairing them so they could not help me with a second key to the car. I didnt even authorize that. I paid for the repairs on the rims in advance on what Wayne Meyer told me it would cost to repair them.Needless to say when I got my car back I found the rims to look good and the paint to be so so so but I let it go because I was ready to leave. I waited a week to wash the car and only hand washed it. When I went to dry it I noticed clear coat peeling where they repaired it. I called back and spoke with Wayne because Zack was no longer there. Wayne set it up to have me bring the car back in to be repainted for the second time. All went well and I got my car back within 2 days.Zack even apologized to me telling me that he did not know why they didnt get this work done sooner and that if he hadnt been on vacation that he felt this would have gone much sooner. I would have to guess that my car was left a stray because Zack was gone and no one else made the money on selling me the car.On October 2nd I noticed the clear coat was coming off again.I called Cadillac of New Orleans on October 23rd and was told that a guy name Alberto would call me back to set up a time and its now October 29 and still have not heard back. Not happy with this experience at all.

Orderly, organized, timely.I would like to know as soon as possible what my car needs. I was given a good report and was able to leave before I thought I would need to stay.Please advise when I need service.Kathy GambleThanks for keeping my car clean.

Got my car serviced here about 3 times already . Marie and Tara was my service advisors . They were both very nice ..

I HIGHLY RECOMMEND this dealership!!!My experience at this dealership was by far the best Ive ever been at. Ive been car shopping all day and researching for months. I was able to work with my Salesman who answered all my questions and was very nice in allowing me to test drive each model I was interested in. When it finally came to negotiating the best price. They actually offered me a better deal than I had originally hoped for. The Manager Mychal Payne who offered me the additional discount was the one who brought it to my attention. He is a true Professional and cares about your experience at Cadillac of New Orleans.

Purchasing a car was a lot easier than I have experienced in the past. Cadillac of New Orleans was a great choice. Working with Leonard Young was very professional and did not try to pressure us into making a decision. If you are looking to buy a Cadillac, I highly recommend this dealership. Great team of professionals.

Thank you Kevin for your expedited service. I went in last minute to get a new battery and Kevin went out of his way to take care of me. Even I had no appointment. I really appreciate it.

Very unhappy with the service, I regret purchasing a vehicle from this dealership. My car had a few things that needed to be fixed, still in the process of dealing with this and Ive called many times left messages. Still waiting for someone to contact me. The vehicle was missing things, unacceptable in my opinion when you spend so much on a vehicle. Customer service is NOT their top priority. If youre in the market I would take my business elsewhere.

I went in for a promotion that was just mailed to me a couple of days ago. The secretary told me that it had expired last week. I will not be doing business here moving forward.

What an amazing dealership!!!! Customer service to the 9th degree. Leonard Young was awesome to work with. The team stayed LATE to help us make our dream come true. If you are looking for an amazing American car with out of this world support and customer service stop in and see Leonard and the rest of the staff at Cadillac of New Orleans!!! you will not be disappointed!

The manager (Clay) went out of his way to make our car buying experience low-pressure and exemplary! I never dreamed buying a car could be this easy! The salesman (Wayne) was kind and knowledgeable about everything. The staff around the dealership was courteous and attentive without being pushy.

Kenny Claus takes extremely good care of me at Cadillac of New Orleans as well as Chip who makes sure I have a great rental vehicle while my car is getting service . Also, there is this guy by the name of Alvin Favorite who always goes above and beyond when I have any questions about the vehicle. Because of their excellent service they provide I will ride Cadillac the rest of my life

I want to say that we had outstanding service here. Special shout out to our service advisor Kevin along with AJ and his crew of techs. They took the extra time to find and fix a problem that another area GM dealership couldn’t diagnose even after multiple lengthy visits. They accomplished this by riding in the car with me and listening to the noise that was driving me nuts. They quickly diagnosed and fixed the problem that turned out to be an axle shaft problem. We will definitely use Cadillac of New Orleans going fwd for our GM service needs. Thanks to all for going the extra mile!

If you want the best car buying experience you have to visit Cadillac of New Orleans and see James Nappe. Hes very knowledgeable and courteous. Everyone one there is amazing.

I love Cadillac. I use to love Cadillac of New Orleans but the service seems to be declining throughout the years. The service department is terrible with communication. My car went in for service on 2/22/19. I picked it up a couple of days later, drove off and knew it wasnt corrected. Called for service the next week, went back in for service on 3/14/2019. The service department called at the end of the day on 3/22/2019 telling me my car was ready. I asked what was done, she said nothing, you need to drive for 1000 miles. I asked why it sat there for a whole week and nothing was done. She said the service department is busy. When I picked it up on 3/23/2019 it smelled like a cigarette smoking, oily mechanic. My steering wheel was sticky, I had two sticky cup rings in the cup holder and a large black scuff on the side of the seat. I dont understand how this all happened with my car just sitting there for a week. Also, the loaner I was given was filthy on the inside. I had to clean the windshield myself. The only things that get cleaned are what the onsite car wash touches (outside only), nothing else.I will most probably purchase another Cadillac in the future but wont be purchasing from Cadillac of New Orleans.

Without a doubt, purchasing my SRX Cadillac from Leonard Young atCadillac of New Orleans was the BEST car-buying experience I have ever had. A true professional in every sense of the word, Leonard guided us through this process with outstanding knowledge, patience, honesty, and kindness that one does not normally find when buying a car. I highly recommend the Cadillac of New Orleans dealership and its entire team of professionals.

Chris was our salesman and he delivered excellent customer service. My husband and I purchased a Cadillac Escalade. Chris was very professional and he was patient with us as we made up our mind not to get the Armada but to get the Escalade instead. I would also like to thank everyone involved with making this happen!

It was very easy and seamless. I really appreciate the fact that you were considerate with my time and allowing my family time to also come in and take part in the decision.

Kevin was awesome. He was very professional and I felt he genuinely cared about helping me with my Cadillac. I didnt have an appointment scheduled and he still had my car fixed the same day. I appreciate him! Thank you Kevin!!!!!

Excellent service of my car. Worked round the clock to get the car out on time. Thanks. I appreciate you all. Tara I cant thank you enough.

Great experience with this dealer. Everyone was great! Wayne was great!

Since our first meeting in 2008, Mr. Wayne Meyer has treated us with due respect and courteous customer service. For that reason, he was recently promoted! Congrats to Wayne. We recently purchased another Cadillac from him, a new ATS-V coupe! WOW, what an awesome car from great people who care about you after the sale! Enough said, OOHYEAH.

Great people. My car wasnt made right the first time, the service writer went out of his way to make sure I was taken care of, had a loaner car, and that I was completely satisfied. People like they have in this service department are what helps build brand loyalty.

I hate car shopping and 80% of the time I tell the sales person to leave me alone after 30 seconds of talking to them. However after a week of test driving and dealing with some clowns; I found a great deal online & worked very closely with a salesman named Jimmy. I was fair & honest in what I wanted and in return he was quick, honest, and made my transaction very enjoyable. If you want someone to sugar coat facts and play games with you, than Jimmy is not your guy. I dont ever waste time doing reviews but finding a good car salesman is harder than finding a perfect vehicle. So basically this review is for the salesman that works at this dealership.As for the quality of used cars this place was top-notch. I was impressed with the selection. I left with the used vehicle & a smile.

Top notch dealership and salesman. Leonard Young will go above and beyond to service your needs and exceed your expectations. After my purchase at other dealerships, I was used to the sales person avoiding me when I needed assistance. Not Leonard, he couldnt do enough to make sure that my ownership experience was smooth of problems. Need touch-up paint? Hes on it. Having problems getting an appointment time? Hes on it. Great overall experience.

I have always been taking care of in a timely fashion whenever I would go in for service. I have purchased several Cadillacs from this location, through different owners and have been satisfied enough to keep coming back. Wayne Meyer is awesome to work with and very knowledgeable. I do plan on buying another Cadillac in the future from him.

Best car buying experience I ever had! Leonard Young and Mychal Payne were extremely professional and knowledgeable. I will be back when it s time to buy again!

Great service, New Orleans is hard to get good car service. Thanks to Mr David Lee I was able to find this service site, and Im waiting for my car to be fix.

Cadillac isn’t smooth like glow.

Great service today at Cadillac. I brought my Escalade to have oil change, was in and out in no time. Tara is my service advisor and was great.

Easy to do business. No pressure at all. Leonard explained things thoroughly and gave me the good and bad of the issues I raised. The trip through the finance office was no pressure as well. A professional dealership that I highly recommend.

Manager should probably come across as a little more friendly

Worst service department ever. The employee turnover is very high for some reason. There is never a loaner car available. My wife and I both own Cadillacs and its so bad that we will not buy another Cadillac because of this service department. The location is convenient for us so it doesnt benefit us to use another Cadillac dealership. We will be buying different vehicles in the near future. Dont even try the collision center. I sent my truck there and it literally took them 8 times to get it right.UPDATE 2/12/19**Just tried to use Cadillac Service department again since it had been a few years and same result. This time I was told to make an appointment so that I could get my truck looked at. I proceeded to make an appointment the following week. So I dropped it off first thing in the morning and was told I would be contacted throughout the day. That never happened. Around 3pm I called a few times and after being left on hold for over 12 minutes I hung up and called back and I finally reached someone. They told me no one looked at my car yet. I responded by asking them what good is the appointment? They are the ones who told me to make an appt so that I could guarantee a diagnosis. Not only that, but no one called me at all during the day for any updates. This place has so many issues. Steer clear.

The Best buy experiences ever check out my main salesman Guy tell him airheadjr since you. I drive a hundred and fifty miles to buy my car here.cant beat the price these people will bend over backwards literally to sell you a car at the price you need..never thought you could afford a Cadillac check with these people first before buying a any other car or truck.

Under new ownership and it shows. My salesman Ray was very helpful in every way possible. I reccomend this new and improved dealership 100%.

Service department was friendly and worked quickly - I waited only about half the time I was expecting. And, I was able to use a computer and work while I waited in the customer waiting area, which was a great help to me!

After having a terribly negative experience at this dealership (service department is horrible and they attempted to sell and install numerous unnecessary parts) I then, 4 months later, receive a phone call from a marketing company in Georgia (on a Sunday afternoon) to discuss service options! Very unprofessional! BTW, I took my car to a private shop after the fiasco and they found a few loose bolts to tighten instead of replacing the front end control arm and bushings. They also told me that my coolant was fine and that my 4 day old air filter was perfect. (The dealership said it needed to be replaced!) I made it clear to the caller that I have no intention of ever revisiting this dealership and I urge others to stay away also!

No customer service skills at all. A guy named Renee lied twice about my car being ready. When it actually was ready, something was wrong. I will never come back or recommend this place to anyone.

Job well done, but a labor delay (illness) required me to rent a car for 2 weeks instead of 1 week for the repair. Too many administrative stops delays proceeding with the work. Need to streamline. Manager would not help with even a couple of days rental.

Ask for Leonard Young. While in Houston, he was extremely helpful with my needs in purchasing a Cadillac. He even continues to check in on me years after the sale. I would recommend talking with Leonard if you want a transparent buying experience.

I was phoned by the assistant service manager and told my car was ready. That everything on my car was fixed except the sunroof and that I needed to ride with the technician to help identify the noise I complained about. When I arrived, my car had nothing repaired on it. We test drove it and the technician was unable to identify the noise. I waited an additional 45 minutes for him to change the oil. The washer fluid was not filed and I still had an air leak in the rear tire which I brought somewhere else to repair. This is the third time I have brought my car in for various problems and it is the third time it was not properly repaired. My car is a 2017 ATS Coupe and it is still making a loud noise. $40,000 car and a big disappointment.

The wait wasnt too bad for an oil change. Friendly staff

Marie was my service advisor she was awesome...she did everything in a timely manner and called me when the care was ready. she was great..

Purchased a warranty with the used car I bought from them a few months ago. Came in today to have some work done because my warranty information said my deductible would be $0 if the work was done at this dealership, I was also told this in person when I bought the bar.Came in today and was told they cant do any work to it because its not GM. Maybe make that clear when someone purchases the warranty? Thanks.

We cant say enough nice things about the service we received at Cadillac of New Orleans. We are from Texas, and felt so confident in our correspondence with Leonard Young, that we drove over 4 hours to purchase the car we had been looking for. Leonard was very upfront and honest with us throughout the entire experience, and there were no surprises upon our arrival. The dealership was accommodating and kind. We also had the pleasure of working with Felipe on our financing, and enjoyed every minute of that. I would highly recommend this dealership for your new or used car needs, as it was smooth and painless. It doesnt hurt that its around the corner from Cafe Du Monde, and you can celebrate your new purchase with delicious Beignets and coffee.

Great place to do business!

I came in for an oil change and was then quoted a price of well over several hundred. I was told I need things that did not have anything to do with an oil change. I was also quoted a price of $350 to have something glued back to my car and when I complained the price was dropped to $150 for the same glue. Horrible service. Prices were not reasonable. Will think twice before my next purchase.

Well I cannot say ENOUGH about my experience with Cadiilac of New Orleans!! Chris Russell did everything in his power to close this deal, and it happened!! With ZERO down! Chris helped make my family and I feel so at ease through the entire process and I walked out with the keys to a 2017 Cadillac XT5 ... They worked every angle to ensure we were getting the best bang for our buck & man !! .. did they execute or what? I thank my lucky stars, hard work, and Cadillac of New Orleans for helping me to fulfill my dreams of becoming a part of the Caddy Family! Thanks guys!!!!!

Small quite dealership, friendly staff although a little more high pressure sales then I expect from a luxury dealership but not overwhelming.Nothing to do with the dealership although I have always loved Cadillac sports coupes up until the current line up. The ATS is the only coupe/sportscar they have and unfortunately for the first time they have made the car too small. The cramped space of the ats takes the luxury out of the Cadillac for me.

Im always greeted by a friendly staff, especially Wayne Meyer and great customer service every time I bring my car in for my routine oil changes. Im still loving my 2015 SRX! 😊💖

Very efficient and friendly service. Nice clean waiting area.

Very friendly and helpful with any concerns I may have.