The place was packed and people were getting antsy, but Marcus handled them as efficiently as possible. They are clearly short-staffed like every other business in this area right now, so have a little patience. Also, the waiting area kind of sucks but what can you do? I hope everyone in the shop had a good laugh when I forgot my coffee on top of my car and then took off, leaving it splattered on the pavement.

Everyone is always really nice & helpful. I can tell they get super busy but they’re still able to work people in as best as they can even if sometimes cars have to stay overnight. Johnny has worked on both of my cars and explains everything to me so I can understand what’s going on :)

Thank you soooo much Sean ! For your patience and efficiency

Sorry, excuse of a business. 3 1/2 hours for a single tire change. Charged me for installation, and tried throwing it in the back of my car as if they expected me to change it myself after being charged for them to put it on…

Ordered tires through simple tires.com and scheduled service here. Was a bit chaotic on a Friday but that was the earliest appt. I could schedule. Simple tire dropped the ball and never actually scheduled it. While it ended up taking a couple hours, they did exactly what I asked for and didn’t try to charge me extra for little things I know they could of. I’m happy with my experience here.

I brought my car in for a simple tire patch. After an hour, they told me the patch was completed and my car was ready to drive, and also that I’d need a new battery soon. Not more than two hours later as I was driving, I noticed my tire was still flat as I was driving on the road. I brought my car and tire to another repair place where they informed me the tire was not patched correctly and that my battery was fine. I would not recommend this place to anyone who isn’t looking to be scammed and/or drive off with a flat tire. Very poor service, and they completely failed to take responsibility when I called. Disgusting.

Service was everything. Very busy location, best to drop off but service will not fail you. Very satisfied

Johnny is an amazing person. He and another tech work on my 4Runner every time I bring it in even tho my truck is a pain lol. These guys deserve big raises

Long time customer here. Go see Christian or Sean both excellent managers. They give ya the deals and hospitality I never experience anywhere else. Long wait sometimes but I get it car repairs are tedious. Thanks Christian for the service!

Great service. I mean exceptional service. You can grab a bite to eat at Sonics that is directly on the side NTB while you wait for your vehicle. The workers at NTB are very professional.

DO NOT GO! completely unprofessional! When I called at 6:30 PM to see if my car was ready I was told its on the list to get done I dropped the car off at 2 PM and the store closes at 7PM! When I asked to speak to a manger the person on the phone hung up on me! At this point I am furious and get a ride over there to see whats going on. Once I found out who hung up on me, he told me Oh I just put you on hold which was a 100% lie. I asked to speak to the manager again, he went in the back and came back nd said your car is on the rack now for your alignment. He refused to get me the manager, and at this point I did not want anyone at this horrible facility touching my car. I went outside to find my car and the tech who was working on it (they did not even start the alignment yet) said if you want your car now you can have it! That was fine by me and they drove it off as he was cursing at me! HORRIBLE EXPERIECE do not go!

Came in for an oil change and a vibration when I drove, I didn’t know what it was, but they were able to figure it out and even work with me on the price of the parts. They told me it would be about 3 hours but I was in and out in 1 1/2. My car no longer has the noise coming from it and I have peace of mind. Big Thanks to Louis, Eric, and Johnny.

My husband and I were very pleased with the service at this location. I made an appointment and spoke with Mr. Gambino and was seen the same day. He was just as helpful on the phone as he was in person. The other guys were very fast with what they had to do for us, and was front rotors and a brake job...... One satisfied couple!!!!

Love this place!! Super clean environment and very professional. Kevin did a great job on my tires. Changed them out quicker than the other places I’ve gone to before. I went to go get me a burger at five guys and came back and he was done!

Brought my tire in and they patched it quick, got me back rolling.

Great customer service. Very busy location but manage to have my car ready

Didn’t want my tires messed with but they got messed with. Pretty good experiences before this incident though.

Great service. Thank you.

I was very disappointed at this locations service, they supposedly perform a alligmemt and change both my front tires, but as soon as I got off work yesterday, the brand new tires they gave me, the passenger side was flat and on top of that it was idling to the right, I brought it back and one of the employees kept insiting because my tires in the back were bad that’s why,my car was pulling right hard, notice I didn’t have this issue at all even with the old tires I had,and on top I had to pay even more, so they can fix a mistake they themselves caused, don’t recommend at all this place, very unprofessional!!!

Friendly and good staff. best to drop off due to crew shortage but A1 services here

Nice enough guys. But the upselling is too much. Went in to spend $500 on tires. Came out spending $860, and an estimate for another $850. Showed the estimate to a competitor who Ive used for similar things in the past, but without their prices listed. His estimate was over $200 less, for higher quality parts. Plus, the tech just tossed my wifes hubcaps in the backseat. I might buy tires from them again, but nothing else.

Extremely dissatisfied with the service. Went in for a simple plug for my tire which was already overpriced at $32, but whatever it needed to be done right? A couple days later I notice my hub cap fell off, so it obviously wasn’t put back properly. Called and inquired about it and experienced below par customer service.

Very busy location. But service is awesome, word to the wise it will be best to drop off your vehicle and leave, this location is very busy I see why they stay busy, service here is awesome.

Went for an oil change and although they found some else that I needed to get done, it took an extra 3 hrs to get it done. Once completed I advised them that some work was not done and they immediately corrected it.

Not a lot of options for me and the tires had to come from a warehouse. Rep didnt know anything about the tires said theyd had the brand for a year? I asked about the pressure they put in them and it was too low neither he or the tech asked me or looked at the tire for guidance, glad I asked!

Marcus took care of me nitto tires at a good price.

Less than common tires sourced and installed quickly. Staff was all courteous and professional. There was a rebate, and they provided the form and instructions.

Chose this place to get my alignment because they were the cheapest around. When I showed up they tried to charge me a much higher price than what I was quoted online. I refused the service. Big waste of time and a huge scam. This should be illegal

Excellent service. Notice this location is extremely busy, be best to drop off vehicle.

They help my uncle who didnt speak English, who went to get service, usually Christian who speaks Spanish was off that day..but my uncle explain to me the guy who helped him tall,long hair and glasses took his time and was very patient and help my uncle out.. that is a big plus. He could of easily told my uncle to come back when Christian is here but he didnt he took his time and took care of him.. thank you so much

Did NOTHING. Said my Battery was Fine. Take it to Dealership the Next day and my Battery NEEDED REPLACEMENT!!!! Which is something NTB Couldve done.

This place gets packed but they manage to attend customers very fast. Kevin attended me and went above and beyond to satisfy my needs. Answered all the questions and made sure we were on the same page.. Will definitely return for all my car maintenances.

I went to this location because my frontdriver side tire was saying 20psi and everytime I put air in it the back driver side tire would read more. Marcus was extremely helpful in assisting me with what was going on with my car. The staff was friendly professional and courteous. Took them only 10 minutes to get me right. I am impressed and I would recommend any and everyone to come to this location. Luckily for me I stopped putting in in my front tire because they said had I put anymore air in my front tire it would have blown. Thank you so much NTB and a special thank you to Marcus Belanger you are the real MVP 😘

Staff was friendly, but they are very slow and extremely expensive

Thanks to my guy Kevin for taking care of me, Tire balancing and complete check over gave me peace of mind to be safe on the road!I highly recommend getting service from him!

Great customer service. Very clean shop also recommend johnny, Kevin and Louis for any need.Seriously Love this place.

I bought tire from them for 200$, almost 3 month not even 1k mile the tire damage. Tire shop man told me they didnt replaced it very well.

Solid group of guys who are experience in the business. Really professional while also not sounding like a robot. Shop was clean and organized and while they were unable to fix my issues due to the damage on the tire and the time crunch I was in they still got me going in the right direction. Wouldnt hesitate to come back for future services.Also the service writers were very sociable and were very clear on what needed to be done. Honest team looking out for there customers.

We were visiting from Florida and had a tire issue. Jonny took great care of us and got us back on the road in no time!

They do good work and they are courteous. But, some of the techs are oblivious to what actually needs to be done. But, they will correct their mistakes at the expense of your time.

Kevin did a good job on my oil change. Definitely recommend this fast and clean shop

Great guys work here, super easy process and good quality work.

Sean the manager is awesome and honest. ask for him for any needs. also the guys in the back are way better than your normal tire stores.

Service was great. Tommy Nguyen who is one of the sales advisor was able to set me up with some good pairs of tires.

I had a great experince i came from out of town these guys helped me out a lot would recommend it to any one in the area.

Kevin’s my dawg. Super efficient worker and did an amazing job on my tires. I’d give him 10/10 if I could.

Great customer service. Waiting room is well maintained. Clean environment. Definitely recommend Erick or Kevin for fast and great work

Sales team is great! No unnecessary service suggested here, honest work for fair prices. Ask for Jonny.

I came in and wanted new windshield wipers. I had been waiting in a NON Air Conditioner wait room and lobby. I think you need to have the air conditioner fix. Not to happy with the waiting in a non air conditioner room.

Its a hit or miss on wait times but either way quite dependable. Be prepared to wait if it looks busy cause its in the heart of metairie!Pros: Good friendly staff, Clean and modern area, water and coffee as well, decent prices that are quite competitive with other giants such as Firestone and Good year but offer a wider selection of tires.Cons: Wait times can be inconsistent but understandable.Now i know theres not that many cons obviously but i think thats really just it. The staff are super resourceful and willing to help anytime. I recommend this place for sure! All the front staff are very accommodating but there is new guy i never met and hes really good!Didnt catch his name but these guys know their stuff. Will always go there to get service done!

Very structured - not really customer sensitive

Came in to get service on my vehicle. Kevin did a great job with what I needed. Would definitely come back.

Great guys, fast service

Good service. Best to do is drop off, this location is very busy . Staff is friendly and helpful

I brought my Chevy Silverado 1500 in to get a wheel alignment I was told I needed a rack of pinion and some shocks replace in which I got that service done also a day later my oil light came on I just got an oil change for 5 minutes only 2 weeks early I thought maybe something was wrong with my sensor my radiator hose split on me so I had to change that out so i check my oil and I noticed that I didnt have any left in there i examine my car make sure I dont have any leaks which I didnt you all was the last people to service my car where you guys someone had to unplug my oil and forgot to refill it that is totally unacceptable and unprofessional and could have caused me a long-term damage to my car I am very unsatisfied with the service I received at you guys location! And when I spent $1,300 for any service i dont expect to not have oil in my car

Cost be over $50 to have the damaged tire they put on my car swapped out by them 😒

Love the store.Great service

Fast courteous tire check service.

Very rude and no help at all

Went to have my tire pressure checked and went in the office to find out where to go. Was told to pull up behind the first stall and theyd take care of me. Saw the man I spoke to in the office go in the garage and speak with some guys so I figured they would be with me soon. 10 min later one of the guys asked me to move my car back so the car in the 1st stall could pull out, didnt ask what I might need. I did as he asked and then pulled back to the spot. Waited another 10-15 minutes while a few of them just stood around and talked. Finally someone came over to ask if they could help me. It was a very hot day and I sat there in the sun for what seemed like a long time. This is a free service that is advertised on their sign.

QuickEfficientHelpful

Needed a battery. In and out in 30 min.

Very helpful and professional staff. They test drove my car until they were able to recreate the problem I was having.

Price of 2 tires was reasonable - I bought them for $114 ea but declined to have them put on and balanced - that cost was more than the 2 tires!

Kevin did a great job on my car. Quick service, definitely recommend!!

Had a good experience at this location Kevin took care of my car like it was his own

Staff at this location is very friendly and professional . The Manager Sean will go out of his way to help anyone . Highly reccommend them for any of your tire or mechanical issues .

Great service and great staff considering some of the customers they have to deal with. My only unrelated observation is that the lounge is in desperate need of updating.... If people are going to wait there for 2-3 hours, it should look better than a 1970s mechanics back room. That said, the bakery next door is a great place to chill instead. Love my tires, and was able to negotiate a deal with them rather than pay full retail. They earned my business!

Sean and staff are always on point. Very professional and courteous.

Visited today to get a price on 4 tires. With 5 minutes I had a printed estimate from three different vendors...now thats great, fast, efficient service.

I was a bit nervous going here to get my alignment. They were my last option because some of these places are shady or use to be shady when tire kingdom use to be in business. However they fixed my trucks alignment and were honest workers. I changed the tie rods on my 06 Sierra and my steering wheel was about 45 degrees off. They fixed it and my alignment is perfect. Drives like a dream. I could not be more impressed. I look forward to doing more business with them and buying my tires in the future from them. Very nice! =D

I was concerned about my tires for an upcoming road trip. Toyota tried to sell me expensive tires a month ago because they were having a sale. (Yeah right) These guys said lets just check them first and see if you really DO need tires They checked them and said You could make it on these treads but Im more concerned about this edge here. Its starting to crack and wont just be a blow-out, but the tire will peel and damage the side of your car as wellHe got me a GREAT deal on 4 new tires and even said that I can wait until I return from mt trip to do my alignment.I am very happy with how quickly they worked and how very accommodating they were.Thank you guys SO MUCH. Peace of mind on the road for this trip is priceless! THANK YOU! THANK YOU! THANK YOU!

Extremely busy location but services was outstanding

Good service.. I see why this location always busy.. great work, friendly staff, knowledgeable, treat you like family, just a quick heads up. it will be best drop off vehicle due to how busy they are but you will get your money worth... thanks to the front staff Amy,Christian, Sean, Jonny for always helping me

Great service they took care of you right away very friendly will definitely be back and will recommend to anyone looking for great service

My husband bought 4 new tires yesterday and when he drove off several of his dash indicators were on and would not go offHe went back to MTV and ask them what had happened he was told that they didnt mess anything up and he would have to take his truck to dealership to have computer reset. This is very unacceptable,

If I could give zero stars I would. Another NTB location suggested we get repairs done here, because they lost staff and couldnt do it.My husband called Clearview to schedule an appointment 3 times before successfully making the appointment.When I told the man behind the counter that I had an appointment, he looked at the computer and said there was nothing in the computer! He suggested I made a mistake and it was the Kenner location. I told him it was the Kenner location who could not do the job and told me to go to Clearview.Does NTB not want the job? Ive never in my life had to work so hard to get a car repair done! Two failed attempts at the NTB in Kenner and now a failed attempt at Clearview.I guess were looking for a new repair shop after being with NTB for many years.

Always great service

Very helpful and courteous

Friendly and trustworthy staff and a very clean and well maintained shop.

Two much of a long Waite

Good service, employee are friendly.. best to drop off due to this location being the busiest and on a busy intersection.. I highly recommend this location

I admit, I had been slacking on car maintenance, but came in for an egg on my tire. They did a full assessment of my car and told me I needed two new front tires, an alignment, a new battery, and new shocks. I was glad I finally brought it in and true professionals evaluated my car and gave ME the options of what I wanted to do. They were not pushy about getting anything done, just told me what I needed. Then they gave me a great deal! Saved me here and there, where they could, and then I got 4 tires for the price of 2! My car really needed a good tune up, Im so glad I went here instead of some place that would have just slapped some tires on and sent me on my way. I also got a year of free tire alignments! The woman that helped me (I think her name was Lisa) was great and so helpful. She worked hard to make sure I was happy and I was glad she took her time to take care of me, instead of rushing me through like other places. Now I have that new tire smell and feel much more comfortable driving around with my toddler! This the 3rd of 4th time Ive been here (those times were with another car) and I have always been happy, thats why I went back! Great place!

Great service!

Shawn and Christian were very helpful & friendly thank you! Great job Mitch, thank you for fixing my baby! The guys move along very smoothly and quickly. A+ on running the store in a professional fashion!!

Great service

Absolutely incredible

Great experience!!! Very helpful and thorough. Loved working with Sonny Gambino he is AMAZING! Very knowledgeable and gets things done. Thank you for all your help!

Amazing service, quick, kevin was wonderful.

Was told when I called to make an appointment that the tires I wanted were buy 3 get 1 free. And my total was around 550. Went the next day for my appointment and my selected tires were not buy 3 get 1 free and my total was 715. Very unprofessional on how they determine their prices.

Good environment and workers.

I bought my vehicle in to have new tires put on. The salesperson recommended an alignment, and rear brakes and a CV axle replacement. I gave the okay to perform the work. The mechanic was caught taking a short cut and completing the brake job properly. I called him out on that and he corrected the issue. When I received my vehicle I notice my steering wheel was not aligned straight. I confronted the mechanic again. He assured me that he completed the front end alignment and I had to take my vehicle to dealership to correct the problem with my steering wheel.To make a long story short, my brand new tires were worn on the side to the treads in less than 3 months. I returned my vehicle to the location and the manager did not want to hear me out. It took another mechanic to verify the work was never completed the first time. The manager would not replace my tires under warranty until I purchased their extremely expensive road hazard,Ive heard multiple stories about the location after I had my issues with them. I know they take advantage of ladies and recommending work that is not needed and not having the skill set to do the work they are recommending. I would not recommend this store to my worst enemy.

If I’m having any issues with my car, breaks, tires or just need a simple oil change I always bring my car here first. Why? Because I trust them. I’ve been a customer for over 5 years and they have always been honest and knowledgeable. Christian always goes out of his way to get me in and out depending on what’s getting done. Everyone on the service/sales side as well as the mechanics are always courteous and friendly to me. This NTB location has a phenomenal team.

The best !!

Knowledgeable, friendly staff, a great place to get your car serviced.

Very efficient. Was in and out remarkably faster than any other place ive been too employees are very polite and respectful

Good prices and excellent customer service! They were a little out of the way for me but it was definitely worth the extra time. Highly recommend Sean and his crew!

Thank you to the manager who was so helpful and personally worked on my car!!! And the $20 see you soon💪🏾💯💯the best car service I’ve ever received

They seem to care more about selling their services than actually helping their customers. I got a flat, replaced it with a spare and went to NTB since they were down the street and wanted to have the bad tire checked to see where the leak was coming from. Guy looks at the tire 5 seconds and says the tire is bad, rotting etc, though the tire is in good condition. Then proceeds to look at the other tires and tells me that all the tires are worn out and that I needed to replace them immediately (BS, tires have great tread). Needless to say I went not but 10min away to a used tire lot where they quickly tested the tire saw where the leak was, plugged it and put it back on for $10. He really tried to sell me 4 new tires when I knew all I needed was a plug. He didnt even test the tire. I just feel bad for people who might not know better. NTB do better!!

Highly recommend this place for any work to your car. I was greeted and helped by Amy who went above and beyond at her job to help me and make me feel like I was at the right place. I will be back in the future!