Awful customer service! Lenore was extremely rude and seemed very bothered by the fact that she had customers to help. Made it impossible to finish my visitWill definitely drive to another location next time, even though farther away.

Dude Spectrum Mobile is hands down THE BEST cell phone service service. For $45 a month you get unlimited data, with FAST hotspot included. With an additional $7 a month you get insurance on your device, which just covered me running over my phone. THEY SENT A REPLACEMENT IMMEDIANTLY WITH ONE DAY DELIVERY TO MY HOUSE FOR A DEDUCTIBLE OF $40.The data speeds are fast, my GPS doesnt cutout and randomly reroute like Metro PCS, Sprint, or Boost Mobile would.Ive had a lot of phone providers but Spectrum Mobile is defiantly the best bang for your buck. 10/10 would recommend

Spectrum needs to be a lot better itd be a lot better if the customers were able to pick their own channels instead be forced to watch channels that are unwanted

By far the worst outages I have ever seen in my life. Constant two hour downtimes, claim to monitor my connection, one week later, didnt even bother.I have video evidence and data that shows they drop packets, data, and such. Its hands down the worst Ive ever had.Its also the only available internet in town and this has created a monopoly in tthis town. Its like drinking dirty water and paying for itAct

Poorly organized for the light volume of customers. CSR was polite, helpful, doing what she could with the situation

Had a great experience with Kim at this location. Husband and I ran into an issue getting our service transferred to our new address. The phone rep set us up as new customers with fewer features for a higher price. We decided to go into the store and Kim was able to fix what the rep had done, allowing us to keep our current package. We plan to go to this location for any issues in the future.

The Marion store is excluded in review but Spectrums customer service is horrible! Overpriced and customer service woman must hate her life because she is a miserable person

Very helpful good guy thanks for your help

We had to wait about 30 min but they took care of us fast.

Terrible service!! Always upselling, internet outages constantly, and expensive.

Was very accommodating.

This is the most horrible service. One day you gave WiFi, the next day you don’t. Don’t waste your time or money. Currently looking for a better service.

Most of staff is only friendly when trying to sell you more services. Not inclined to be very helpful. Prefer using their customer service over the phone instead of at our local branch. The representatives you will speak to on the phone are always a lot kinder and more helpful than most of the employees at the office.

My son and I have been with Time Warner, to bad they was bought out. Time Warner was A MUCH BETTER COMPANY. They helped listened and gave long term customers benefits. Ive had nothing but trouble since spectrum took over. They dont care about long term customers they only care about getting new customers. I got rid of the cable because its cheaper going Hulu and Netflix. Now this year Ive been dealing with internet going out at least 1 to 3 times a week. I told them the problem when they came out, didnt listen. Now Im talking my business elsewhere.

Got the job done but could use better trained people

Customer service is horrible. Im truly considering getting my services elsewhere. I have been complaining about issues for about a year now. They cant seem to get it right. Im happy with their services. They are indifferent to their customer needs.

Mediocre help during covid understandable and services actually arent that great. Average is about what I expected could be better

These ppl legit couldnt get anything right. Sent us the wrong box so I had to take that back (or they were gonna make us pay to mail it), even though it wasnt our fault. Then after going in store the man handed us the wrong supplies. Even though I doubled checked with him that he gave me everything I needed!?

Your customer service sucks, try again

Payment of bill is now by on-site Email

Has an outage once a week, terrible service unfortunately the only one even worth having . People have stuff to do! Get it together marion Spectrum! Doesn’t care about the people

Quick service with a smile! At my visit it appeared that all three agents were very knowledgeable. They carry a good inventory of equipment if you need a replacement or need to add a service. Only downside is the office isnt easily identifiable from the street.

Customer service is awful! They dont even offer new packages to people that have been loyal customers since day one. I wish I could cancel my account but there is no competition in my area.

Had a line when we walked in but they were pretty fast getting to everyone. When we got to counter our questions were answered and task completed. Woman that was helping us was really good, forgot to write down name but will update when I remember. Even helped us to lower our bill. Yay!

I like the people working in the office, theyre very polite and helpful... but frankly, the service stinks for how extremely expensive it is. (I just canceled and returned the equipment.)

Price keeps going up and up for internet. It has increased $40 since becoming Spectrum and the service has gotten worse... Went to Frontier and am a happy person with a happier bank account!

Very nice people that work here. The ladies at the front counter were very knowledgeable and friendly. There was plenty of parking out front and it is handicap accessible. Spectrum (what was Time Warner) has always provided me with a great service and the repairmen that have been out are always very professional.My internet went out during a storm a few years ago and one of the ladies had one of the service men out the very same day.Highly recommended!

Stopped in to swap out a dead remote. The ladies were nice and took care of the issue. Was in and out with new remote quick!

Have been w/spectrum for 2 years very good cable company!! I’ve been with all of them!! Price beats all of them!! Worth switching

Customer service representative was very rude.

Decent. Used to be just terrible and overpriced but after their recent update things are better.Better speeds. Not as expensive.Customer service yet to be reviewed.

They were kinda busy and I had to wait a bit. However, when I got to the counter the customer service representative was pleasant and she took care of my problem.

Helpful

Its ok but it is to high for people on a fix income. They keep raising the price all the time

They are going through some remodeling and renovations and streamlining their process in store. They were friendly and helpful and took care of everything that I needed.

To expensive raise rates with out warning. Charge customers even when the problem is there fault.

We were welcomed by Kim that walked us through all the options for getting set up for our new installation.We were very pleased with our visit.

The internet service is fine but they dont seem to be informed on corporate policies and options.

They must have people out here posting 5 star reviews to get their rating back up😂The customer service is awful they clearly don’t care that since switching from Time Warner to spectrum the servince has gone WAY down hill!!They well charge for every little thing they can. If you enjoy watching people mouth move then 3 seconds later hearing what they say this is the service for you their only solution to that is paying extra money for a box for each tv. Oh and if you want to cancel they no longer pick up the equipment and the wait time is crazy then when you get to the front of the line they are rude and have hidden fees for the return of the equipment. The app is garbage and so are they!!

Did a upgrade to my wifi and internet with there equipment and asked for 1 channel to be changed on my service and a week later low and behold nothing has changed. The supervisor had to make the changes and he is a weak lazy individual that doesnt belong doing the job. Dont use this company all they want and care about is your money and how much they can rip you off.

Stinks

At this point I would not give them even one star their customer service when we were transitioning from a residential to a business account was full of misinformation. All we kept getting was a run around through various different customer service reps. Talking to them on the phone or going into a business personally was horrible because they act like neither of them speak to each other and they are separate entities. This alone is so frustrating that I dont even feel like using their business anymore. Theyre only worried about taking your money but when it comes to a refund on their equipment, they were willing to take it but not give me a refund for it claiming it was theirs but their records dont show that I ever had it on my account because they only go back two years. I made them give me the equipment back since I paid for it and left their business very frustrated.

Love the internet! Their equipment sucks though. So when it comes to modems and routers your better off getting your own. It will save you a headache.

Its. Was great in in back out quickly

The customer service representatives are friendly and helpful. Tje waiting space is extremely small. After being buzzed in, its often very crowded and hard to stay out of the way.

Cell Service Merge has taken the focus of cable/internet out of priority unfortunately.

The internet is slow and shuts down often. I also have streaming T.V. which hardly ever works. Ive only had services for 3 months and its overly expensive for how poor the service is.

Theyre the most rude people Ive ever met. They dont open until 10:00 am. Theyre so scared of a virus that they have customers waiting in line outside. The disrespect they showed this older lady was awful.

Spectrum is terrible. Rates are way to high.Horrible customer service. If I had a choice of a different provider I would switch in a heartbeat. All kinds of pricing games played with existing customers while new customers get much better rates for the same service. They pressure the employees to upsell to customers who call in to downgrade services because the bill is to high and you have to cancel or threaten to cancel your services to get a better rate. I hate spectrum.

Very helpful with good deals on high speed internet. Highly reliable.

Someone is using your business IP address to hack facebook pages to post scams. Maybe it’s an employe? Anyhow you should really get to the bottom of this as it ruins your business’s image.

Long line when I got there, but it went very quickly. They were very nice and very helpful.

No deals there and very expressive

Nice to have a local office that is there to help. Ladies are always friendly.

Friendly and knowledgeable staff

I get great customer service here!

For a company so intent on extorting such insane amounts of money for inferior services, they sure make it hard to give them the money they want from you. Do yourselves a favor and check into WoW internet services. Near perfect uptime and for the same price as a 50/5 connection with spectrum you can get gigabit in some areas.

Customer service is horrible. The sound goes out intermittently from the cable box and the service rep. refused to replace it. I was told to call them back if the problem became worse. I guess they consider having sound only some of the time is acceptable . The router only works part of the time too, and constantly has to be reset. Junk equipment. Ridiculous!!

In store sale only! and check to make certain i know you account needs to be good standing and you also may need to be a “new” customer, but they have nice cable package best thing is you need not to have cable box. i updated the old wi-fi unit it’s like 10$ monthlyand the router received upgrade too. clocked 475mbps.& latency was reduced almost 50%all together with cable package still under a hundred a month. in comparison to my old bill the internet upgrade was well worth i didn’t even care about cable i still have yet to do any more than download the app and my phone had it installed while i stood there at the counter

Good customer support. Office can get busy. Prices are the low point.

Helpful and friendly.

Twice in the last 6 months in two different locations i tried to get internet for my business and they have screwed up both and missed my opening date. Had to open using a hot spot. What a piss-poorly run company!

The were ok

Needs alot of fixing alwful customer care

I do not care for them they are rip off artists to expensive.

Prompt. Staff very nice and knowledgeable

Unless you have a cable box, service technicians are about USELESS!!!

The Tech came in did his job was professional and timely thank you

I am a TWC forced to become Spectrum Customer. I have had many GOOD people at Spectrum in the last week. BUT Today The second person I will not print her name out of respect for her parents. But she kept telling me I was yelling so I did yell so she would know the difference. Then she said all she heard was WHITE NOISE. (She get zero stars) Now I am not racist...but after today I get why people flip. I worked in a plant of mostly wonderful men all black for a long time. I have never been treated so racistly. I dont care how someone feels or their opinion...BUT if your in CUSTOMER SERVICE there is a thing called professionalism. Jackie the Supervisor, listen then sent me to a wonderful man that completed my change. But If this is business today...then we are all doomed. I do not hate anyone and I reallly was upset about this. Good Luck in the change over and thank you to all the wonderful people. One bad apple does not spoil them all. I gave this a 4 star because everyone can improve.

Had a good visit and nice people that work at the company

Spectrum charges a $5 Wi-Fi fee on the modem so I just use my own equipment so I do not have to pay that $5 if you are using a spectrum modem be expecting to pay $5 to be using Wi-Fi

My internet is the same but my bill suddenly went up $15/mo. I can sign on their site and the same internet is the price I WAS paying! So if you stay longer you pay more? Forget loyalty! Anyone have some suggestions for internet in Marion, OH?

The tech came into my home ... and he was supposed to exchange my modem for another one.. but instead..he came into my home .. empty handed, and told me to turn off my fire wall, and then he walked out.The phone customer service is very frustrating as well.You know they do not have a CLUE of what they are doing.YOU do get your rare ones that do help once in a while... but mostly.. you get morons.

Both of the ladies have been very helpful.

They were helpful and knowledgeable

Spectrum is absolutely horrible. Their service is horse s#%* and customer service is even worse. Dont waste your time with spectrum get WOW or some other service. Time warner was great but now spectrum is horrible

Long lines move slow. Would be nice to have a desk for just paying your bill.

Extremely disappointed with our experience so far. Previously our family did all streaming service sling tv, Netflix ECT. After speaking with a representative I was convinced to switch after being promised I would be able to stream the sports channels I was missing out on when away from home. I was also told that there would be no charge for adding their service as I already had their internet. Both of these things were false. Not only do I not have the capability to stream said channels I was charged 40$ for adding tv. Upon calling to ask about this charge I was met like it was my problem and when I told them the salesman told me there would be no charge they simply said well I dont know why they would say that.

Not good, customers wait in line and two of them go on break, they should have waited on everyone frist, so then we stand in line for 35 mins.

Id give 0 stars if I could. Scam artist company that likes to screw over existing customers while offering new customers a deal. My Husbands service started as Time Warner years ago and then Spectrum bought them out. He was paying 65.99 a month for service then got a statement in the mail for almost TRIPLE the amount. He called customer service and was fed some line about how he was grandfathered in on his current Time Warner plan, which has just gone up from 65.99 a month to 90.73 a month. This STILL DOES NOT ACCOUNT FOR THE EXTRA 40 SOMETHING ON THE BILL HE WAS MAILED. When he asked the CSR about the un-documented amount on the bill the CSR wanted to talk like he had cable service also. We have NEVER had cable service. The CSR then said he could switch if he wanted to the same internet only service (60meg down 5 up) with Spectrum for 69.99 a month. But the CSR claims theyre not forcing people to switch?? Um. OK. Sure. He can keep his current grandfathered plan (if he wants to be price gauged) which is being serviced by spectrum anyway, and pay 1.5 times the cost at 90.73 a month, or he can actually switch to Spectrum and pay 69.99 for the SAME service. The kicker? New customers to Spectrum pay for that very same service for 44.99 a month! How about another kicker? He runs SPEED TESTS on the service, which is supposed to be 60 down 5 up, and its NEVER clocking at the speed he is paying for! EVER. Our connection is slow, lags, and is always losing connection. Crappy customer service. Crappy Internet. Crappy business. This needs to be reported to the BBB.

Scam artist company that could care less about their billing mistakes costing their customers morethan double the money. If I could give 0 stars, I would. I called about 5 times in the last week, waited on hold for over an hour each time and still never spoke with a single person. I have never dealt with a company so unconcerned for the satisfaction of the customer. I was hung up on by a CSR named Melissa because she just didnt feel like listening to my explanation of Time Warners billing errors. Boy, you guys must have intensive training for that job...(please note my sarcasm). In addition, when my husband requested someone play back a phone conversation he had (1 of about 7) so Time Warner could do What the rep promised, well they didnt want to do that and told him that will never happen. On top of all this chaos, the quality of the cable service provided was spotty at best and very slow. Needless to say, we are taking our equipment, returning it, and encouraging every person we know to switch providers. Time Warner Cable needs to get their priorities straight and get their act together!

Worst customer service ever. Not sure how they’re still operating under Spectrum.

I am a costumer that was forced to spectrum since they bought time warner. They are WAY over priced for the same service. I love having cable but will not pay almost $50 more a month for the same service i had from time warner. There is nothing that has changed from my time warner service to spectrum. Not faster not better in anyway for my bill to go up that much. Also the longer you are a costumer the more you pay. If you are a new costumer you pay less. You would think that they would appreciate there long time costumers and give them some kind of a break. Needless to say i will not be there costumer much longer. Who needs cable anymore anyway everything is online and there internet isnt any better than anyone elses.

Great customer service.

Over priced and the online operators are not very friendly...sorry but I can only give 2 stars ..you need treat customers better

People r handled as quickly as possible

My internet signal is weak and drops out multiple times every day. Weve replaced the modem and then I replaced my router with a new modem/router and the problem persists. I let both Motorola and Spectrum reps change settings on my modem and its still terrible and then they finally sent someone out to my house who admitted there was a lot of noise on my line blocking my signal so they were going to replace the cable and Im still dealing with unreliable severely overpriced internet that Ive been without more than Ive had it. I pay too much to have such terrible coverage.

Service is good people are rude and cost way too much

Too expensive...cant wait for WOW internet and cable services are available

Cable, you gotta have it !

They just jacked my bill up once again! $15 more (now they want $59.99 for basic internet) a month and its slow and sometimes doesnt work right! NOPE! Cancelling. TWC is a joke!

Musty building the employees need to work a little faster instead of having a lot of small Chit Chat pretty bad when you are the fourth person in line and it takes you almost an hour to get to the counter to be serviced very very slow customer service too much chit-chatting and not enough diligently working

Took forever to get internet on

The woman behind the counter was exceedingly rude not friendly if i could give fewer then one star they would receive less. If at all possible do business elsewhere

Awesome place, good business ethics

Very helpful as always.

Set up a install they gave me a time its been 2 days and still no service what a joke

All I do is go to the local (Marion, Oh) office to pay my cable bill in person & save a little money. It seems OK.

Courteous staff. Committed to the local community.

To small. Isle are very cramped. Staff was very rude