Well they should move quicker in regards to processing paperwork. Most of the times my cargo is TD Flash but they still treat it as regular cargo it happened before that I stayed over 2 hrs just to process docs with cargo priority + 1 extra hour to be received at the whse. Thanks for reviewing.

Terrible service... Slow, uncaring staff, they dont care if you have to wait for three hours. No restrooms, have to wait outside.

Unbelievably slow. 3-4+ hours to pick up, and guess what, they keep bathroom closed...

All in all its not that bad compared to China eastern air France or qatar

The lady who was at the reception, main office was so nice!The guys loading freight are faster and responding to questions positively.

Very busy but unlike most other carriers they have a parking guide. Alot of these drivers are rude. Thanks Lufthansa

You have to wait a long time to pickup (((.

Nobody here is working. Spending 2+ hours on a 15min work. Absolutely horrible. Worst experience possible.

Very timely and efficient and polite staff

Great costumer service.

I work at LAX and the cargo area is a good working environment.

Worst cargo spot ever I think China got better service than them and their horrible at their job

Worst Experience with cargo, try another company!!

The only reason i gave it 2 stars is because they have a very clean restroom besides Delta and hong kong but service wise they are slow so be prepared to wait 1 to 2 hrs with attitudes

Use a different shipper. This place needs to update their customer experience. There is little to no guidance through any of the process.I have come to the conclusion that the office workers are completely inept. After they checkYou in, you receive no further instruction.

This place is horrible avoid at all costs. Staff are rude and painfully slow.

Horrible. Long load time. Your better off coming during the weekend

Fast and efficient.

Their cargo system is broken. As a customer, you want things as seem less as possible. They are quite the opposite. They spend 10 mins opening and stamping menila folders and entering comp data for another 10 mins, just to send you to another warehouse in a cage like a dog to wait another 30 mins for them to get your cargo. All other LAX cargos like American, southwest, United, you just read them a number and they immediately retrieve your package. I cant stand Luthanza, headache and waste of time, everytime!

Rude and slow staff. when you take a ticket to the queue it does not mean anything, because the whole queue will pass in front of you according to the coupons and your number will remain behind, there is no order and logic. Just awful

Busy getting more busy In November for Christmas gift rush.

Very helpful and quick

Always crowded

Super slow service

Good customer service 👍👍

Eternal and frustratiog experience, you line up for everything and waiting an eternity to get turned down since it’s so late you lost your flight... 🤔

Here to pick up a puppy. No one cares. Paid 2300, and no one cares. Feel so bad for the puppy

Good people, helped me out. It was my first time receiving a pet from overseas .

Fast service, excellent loading dock thats nice and level with the truck. Friendly staff.

Worst customer service call center... 3 hours on hold, and counting... Worst airline to pick up freight, drivers waitting in line for over 10 hours.... They used to be good, not sure what went wrong w/ them...

Super slow processing for load pick ups

The best

Waited over 4 hours then was told they stop sign in at 11 and to leave. Now they are charging me 800 dollars for storage. This place is full if lazy and slow moving people. Lufthansa is a horrible company to do business with. The genuinely do not care.

There’s not many parking! But it’s a great place for your cargo needs

Great service

Excellent Company - Excellent Service Excellent Fights and connections worldwide

Lame security guard wouldnt let me use the restroom and I had to go badly, thats inhumane man.

The front desk staff here is very bad, and always looking for drivers for all kinds of reasons.and The security inside the warehouse is very bad, very unfriendly

Very poorly organized work with drivers

Well organized company!

Ladies who work at windows lazy, talking with each other all time, no help nothing you wait and wait more, shady place for sure

Really bad costumer service people soo lazy

Lazy people works there

Poor customer service..cant get anyone on the phone

Talk about and hours long adventure....

Take lunch and dinner youll be there all day

Very poor service

Long waiting times!!!

Great carrier!

Organized

I waited over 7 hours

Worst airline to pick up freight

Good time

Terrible

This place is a mess

Fast

Very busy

Sucks

They were very attentive to those in charge because they are of the Latino race and they were very cervicial

Good