One of my favorite airline!JAL use Qantas’s first class lounge in LAX which was nice! The staffs in the lounge are very nice and courteous! But the food just so so!The inflight service also great, if you can score a business or even first class seat you will be really in treat!The food is excellent, wine list are nice, they serve “Salon” champagne in first class!The flight attendant consistently check for you need and refill your drink! I really enjoyed fly with them every time!I will find my way to fly with JAL as much as I can!

The best on:1. Service (onboard)2. Foods (anytime dining)3. Champagne and wines (red And white)4. Onboard amenities (pajama, toiletries)5. Deserts6. Onboard entertainment (with BOSE headsets)7. Lounge (in Japan) unlimited Tuna belly (toro) and etc.

So dissatisfied with Japan Airlines. My wifes ticket apparently shows as an “infant” and our infant shows as “child” and after being at japan air kiosk and talking to both Expedia and American Airlines for 2 hours (we arrived 2.5 hrs early) We still weren’t allowed to board and missed our flight. And of course the flight for tomorrow is booked. On top of that, everyone at these three companies is still saying NOT OUR PROBLEM. How is this acceptable? Especially with an infant? Everything is correct in our itinerary, but apparently something got lost in translation when transferring to #jal. But save for one jal worker, everyone passed the baton into someone else and now we’re left stranded in a city w don’t live in with our ten month old and no game plan.After spending the last SEVEN hours on the phone, we were told by Expedia that my flight “looked like an infant fare” because it was “so economical”.To add insult to injury, the manager at the JAL SeaTac kiosk refused to acknowledge me (a Hispanic woman) or my husband, instead telling her workers to “tell me she can’t hell me” when I was literally in front of her. MEANWHILE SHE WAS TAKING SELFIES AND ALL SMILES WITH HER JAPANESE CUSTOMERS. This is unacceptable behavior, and now we’re being told it will be $5000!!! For us to fly out tomorrow?! I have never heard of such an absolute disregard for customer service as this.

Wowww

The ticket was returned from la but there was only a check-in counter, so I asked you to call Japan time and told you I couldnt understand.