Jeff saved the day for me. I needed an easy, yet, not typical fix for an issue I was having. He took the time to look at my car, even though what I was asking was not necessarily something they offered. In doing do, he fixed the main problem, and solved another in the process. I really appreciate him taking the time, as I was at my wits end. Thank you Jeff!
Blown away by their customer service! Evan, on multiple occasions went out of his way to ensure my satisfaction, and I just have to say that I highly recommend this location. I’ve been to many audio shops, and this location is now my go-to for all of my audio needs. Hope this helps!
If your looking for audio this is my go to shop!! Good prices, theyll give you options from the least expensive to the most and let you decide your price point! We went in looking for a little and left with so much more! They took driving our cars from a good time to a great time!Its unbelievable how much more enjoyable driving is when you have a nice sound system (that doesnt break the bank)! Im not a huge base fan, but these guys showed me the way! Its amazing how much better music is when you can hear all of the tones!Excellent install, excellent time chatting, excellent with their scheduling!
Great place to have auto accessories installed. Austin had me in and out little over an hour. Would reccomend.
Awesome customer service!! I went to see how much it would cost to get my radio fixed and was expecting to spend 100’s. Thankfully I had Jeff on my side he went in and check it out and got it back up in running in no time! They could have tried to sell me the radio I was looking at which would have cost me $650. But instead we’re honest and saved me a ton!
Paid for a system, they ordered wrong parts, waited 2 weeks, they installed and speakers wouldnt work...this is a brand new car. Walk back there and they have cut the entire factory harness and started cutting wires in the door seals to test. They had a rat nest of connectors behind the radio. I demanded my money back and to fix the mess. Of course Im 100% sure that they just taped the wires back up. DO NOT USE THIS PLACE FOR INSTALLS. THIS WAS A PLUG AND PLAY SYSTEM.
Thanks Allan,What a difference with the look and sound of my car. I explained to Allan what type of music I listen too and what type of sound I was looking for. He played the music I listen too and showed me 2 options. And the detail of my car it almost looks new.
Awesome experience! I wanted to add in Android Auto to my Mini Cooper. Car Toys did not sell anything that would work for my car, but told me where I could find the product I needed. I bought the product and came back to this location of Car Toys for install. They had not worked with this product before, but looked it over and told me they could do it. In a couple of hours, the install was done and the integration looks great and the product is awesome to use! Thanks for all the help!
Absolutely fabulous installation of my USA BSM200. Timely done with no damage to vehicle even though the installation was complicated. Could not be more pleased with their personnel. Highly recommend them for any type installation.
Absolutely killed it for me! I have a Toyota Tundra and when I came in, I wanted the remote start that hasn’t been known to be too solid for the Tundra. This crew (Jerry) and his manager went above and beyond explaining to me that there were better options. They didn’t try to up-sale me, but instead explained what each one had as far as functioning goes. I am absolutely ecstatic!!! Thanks guy, I will definitely be doing business with this location in the future.
Sent my 16 year old son in to get a navigation system put in and his speaker replaced…..they gave him a screen basically that mirrors his phone and fixed every speaker but the one that was actually broken $1,000 charged and when I went in the next day to get it fixed they refused to make it right and tried to charge me another $500 for a different system. For such a “reputable” company I am so disappointed that I trusted them to take care of my 16 year old son….they took complete advantage of him. I will never use them again and I recommend that you don’t do business with them either. Very bad business!!
Mike was great about explaining the details of having a remote start added to my 2021 Honda Accord Sport. By him setting the proper expectation, I decided to go with alternative option. They also were very courteous and diligent about getting me in and out as quickly as possible. Ill be returning to have some work completed on my 2008 Honda Accord real soon.
Responsive, fast, charged what they quoted. Excellent customer service.
I am highly satisfied with the amazing staff being very polite and professional. It made me want to do business with them. I would highly recommend them because they also did a really good job with upgrading my car Audio. Thank you for the great service you guys have given me!
Quick service. Up-front with pricing. Skillfull installation.
I had a remote start added to my vehicleIm very happy with the installation and remote start works great The process was great In an out the same dayGreat Job Car Toys staff and installer
Gerry and Austin are GREAT. They fixed my old car. I had a kicker amp installed by another company several years ago, and they found the problem, which was related to the way it was wired and grounded. Amp and stereo are working great now. Thanks!!!
Friendliest, service who offered me exactly what I was looking for at a great price! Everyone was very kind and attentive to my needs! Highly recommend this location, especially Brant, and Christian! Thank you-great customer service is rare these days!!
Very friendly and flexible working with me on a couple unique projects. Also very easy to swap out a defective product. While crew was knowledgeable, accommodating, and friendly.
Lonnie and staff were helpful and fixed my speaker issue quickly, without trying to up-sell or any other pressure tactic. It was a pleasant easy experience
To anyone and everyone who is buying car audio or boat audio,My personal experience with Car Toys was excellent .Starting with Austin the sales rep very knowledgeable in the audio equipment to the lead installer Jonathan .Both of this gentleman made my experience a 10 + .My boat can ROCK 💥😎 I truly recommend these employees to anyone .Five star rating ⭐⭐⭐⭐⭐RespectfullyAlberto Montes
Jerry and Michael were very helpful and patient with my unusual request. They were very professional and efficient with the installation. Im very grateful for their help and would recommend others to Car Toys.
Very helpful staff and detailed information on what I needed to upgrade to for better quality and Allen @ the Lewisville location I must say he went way beyond for a car project
The girl that works there is extremely knowledgeable. She was super friendly & even though we stopped by to talk to someone else, she still helped us in the mean time & she knows her stuff! Im definitely sending business her way!
After having my system (Pioneer 4200NEX, JL 10 W6v3 in a JL ported box, JL HD900/5 and Focal 165 AS3 3-Way Components) installed at the plano location my car got totaled. Called Plano and they acted like they didnt care about helping me get a reinstall wouldnt even look up my account... Called Lewisville and got IMMEDIATE help and was lucky enough to get Brant as an installer and after a full day install the system sounds 10x better than it EVER did. I will always come back to this location from now on they were so nice and helpful 5/5 on EVERYTHING.
I had an alarm put in my car recently. Paul was very patient and understanding with me in determining the kind of alarm that would help me. The system i chose works great! I really appreciated all of his suggestions and his help in answering all my questions. Paul and his installation team are very professional and great to work with!!!
Lonnie and the installation guy helped me purchase exactly what I needed, explained every single detail and suggested me a few good options. I really recommend this place, first time and will be coming back .
Thank you Gerry and Allen. The experience was amazing. I really felt valued as customer.
I came in on Nov 29 looking to take advantage of Black Friday weekend pricing for a remote start. While in shop I had two options explained to me. I went with the more expensive model as it had the features I wanted. Got a call later that day saying it was ready to go. As I am picking up and being shown how it works, the install tech comes to tell me one of the features was not working properly. And that they would have to consult support. Which should have been a red flag. But was still able to use the vehicle and they said they would call me on Monday. Waited all day Monday, no call. I called Tuesday first thing and was told the issue could not be resolved due to the type of car. That detail should have been made aware of that upon installation. Or at least not told it was ready when all features werent working properly. After another phone call back to the shop I was able to get it resolved satisfactorily . But there seemed to be a lot of effort on my part to get this resolution and not a sense of urgency from the store.
Let me preface this review by saying I don’t know very much about cars and accessories and that as someone who really enjoys technology, I was seriously looking at buying a 2019 car so I could have the modern luxuries of Apple CarPlay and a backup camera.That’s when I’d heard an ad while at work about Car Toys selling accessories that had Apple CarPlay with installation to your vehicle. I was worried my old 2012 Scion XD wouldn’t even be able to fit a modern display stereo but the employee I spoke to over the phone assured me it would be a non-issue.I visited the store before my shift at work, expecting to get up sold on things I didn’t need or taken advantage of due to my lack of knowledge. I also expected to have to come back the next day in order for them to install it. I’m happy to say that all of my expectations were wrong.I was taken care of someone named “Big John” who was extremely knowledgeable, friendly and took the time to explain every question or worry I had about upgrading my car. He never tried to upsell me or get me to buy other products. He just pointed me in the right direction. I appreciated this so much that I ended up deciding right then and there that I was comfortable with taking care of upgrading my sound system and getting a backup camera through them. To my surprise they were also to upgrade and install everything in that same day before my shift at work. I also must mention the fantastic store manager (whose name I forgot to ask for unfortunately) who also took time to make sure I was being treated well and the mechanic who installed and checked everything for me.I cannot thank Car Toys enough for saving me the cost of buying a new car by giving me all the things I wanted from a new car. I finally feel proud of driving my car again and it makes my daily commute or travel day-to-day an absolute pleasure. Do not hesitate coming here if you’re even considering upgrading your car, you won’t regret it.
Great place. Friendly service. They actually got my whole stereo system replaced in 45 minutes.
Being female, I usually go to these places with a great deal of skepticism. There is no set pricing So of course they can pull a number out of thin air regardless of the complexity of the job or how labor intense it is. Car Toys was recommended by several people including MY OWN brother! I went to them to get running boards installed on my new car. They didn’t have any in stock but, After going over the year, make, and model of my car they made their recommendation. I went and purchased the EXACT one they recommended from the website they recommended. The “manager” said it may cost $100 or a little more and usually takes about an hour or so. I attempted to contact them multiple times after the item came to have it installed. Each time I called, I was told this job will take anywhere from 3-4 hours. More time = more $$. After finally scheduling a time, I was told that my car did not have the appropriate holes on my car for the running board and that it wasn’t the right one!! Naturally, the new price was also significantly more than initially quoted. These were absolutely the right part as I had called the manufacturer before purchasing it just to make sure. I went to another place and they not only found those “missing” holes and installed it under an hour! To say I’m annoyed is an understatement. Thankfully, I did not have to lug around running boards in my car for a long time. Way to go car toys for being absolute jerks.
Allan got me in and out within 24 hours. Appreciate the quick turn around and added peace of mind.
I bought an aftermarket radio for a previous car from CarToys. They did an excellent job. I needed a good radio for my new car so I returned.
I had a great experience with Austin and his team at the Lewisville store location. I have a closer store I could have gone to but unfortunately had a very bad experience in the past at that store so made the drive to the Lewisville store instead and I am sure glad I did. After speaking with Car Toys in Lewisville, I found exactly what I wanted at a fair price and was extremely happy with the customer service and Install team.
Came into the store due to window not working from a install at another location. Helpful and friendly staff. Will definitely come back here to this location to do future business with.
I stopped by the Lewisville Car Toys to update my >15 year old vehicle’s aftermarket radio. I have always been told Car Toys employees are honest and knowledgeable; I couldn’t agree more! I explained what I wanted and they didn’t try to needlessly upsell. I’m thrilled with the results!! They have even taken the time to answer questions I have had about using the radio since installation! Thank you for the honest, quality work. My truck sounds and looks better than ever.
Very professional explanation easy to understand appointment made easy
Amazing service! Went above and beyond!Even though I went in 30 min till closing these gentlemen helped me find exactly what I needed and got me in the next day for installation. They even went above and beyond and cleaned up a bunch of old lose wiring I had hanging around in the back from old tvs and radios I had previously removed. 10/10 would recomend!
Paul and his staff did a great job on my alarm system. I will definitely use them again. Great service!
I dont ever post reviews for anything on anywhere...but after the job Jon Gammel did at car toys, I cant help but to do so. Dont be fooled by some competitors install bay or even places whose sole shop is based around doing custom work. I checked out every single one within a 20 mile radius and couldnt be happier. Jon was excellent in his communication prior, during, and after the job was done. He even contacted me twice during the install to give me an opportunity to make final finishing touches decisions on the custom job.TL;DR: When I purchase my next car or do any additional work on my current car, I will look for Jon G first. I would even drive out 50 miles if I had to if (hopefully) he has his own personal shop. He is that knowledgeable, that good and pays that much attention to the tiniest details.Background info: I wanted to do a custom install of hardwiring a radar detector that I have trusted over the past 15 years. Ive had this hardwired in similar set ups in every car Ive owned, dating back to when circuit city used to do installs...or before they went bankrupt I should say. No install has ever came out this clean, and this good.I did my homework, and Jon knocked it out the ballpark. I had drawn a diagram of what I wanted, how I wanted, ordered the parts from BMW. (changing center console ash tray / cig lighter to sunglasses tray alone to fit switches, and needed cig lighter placed in different location. Also needed the original lid from my car to be used on the new part that I had ordered...one wrong move on prying the lid and thats BMW premium price Id have to pay for a new wood grain trim lid). I had spoken to several different locations that offer similar services, and not one of them was as knowledgeable as Jon. Few custom shop places quoted me way higher than Car Toys, and some quoted me below, but honestly dont be fooled by price or let the price be the determining factor. After I spoke with Jon and realized how competent he was, I immediately booked an appointment, cancelled my appointment from a competitor and went grabbed my switches from them to bring to Car Toys.In addition to the previously mentioned changes, I needed a custom job because I specifically wanted placements of different gadgets (not your mainstream radar detector) and the main unit itself in specific places, along with adding custom led buttons routed into my center console. Except I wanted something completely reversible (even when hardwired) when selling the car, and didnt want to have an aftermarket look on my BMW while I own it.Like Ive said, Ive had similar installs on numerous cars over the past 15 years, but no car seemed as tricky for the fitment of the buttons and my own taste / requirements as this coupe...This install came out flawless, clean, and better than I had thought possible. Yes I took a long time in writing a lengthy review but thats because Jon at Car Toys took a lot longer and worked on my car / project like as if it was his own.
Car Toys, thank you for the excellent service on my Jeep. My radio is working great. It was fast and speedy service. The staff had a great sense of humor.
I have been to Car Toys in Lewisville, Tx. twice and both times they have done an outstanding job helping me select the right equipment and then professionally installing. Good products, good pricing, and great service. Thanks again guys
Great customer service! Sarah sold me on front speakers and a new stereo for my Jeep! Will definitely be coming back for more upgrades!
The guys at this location are very friendly, helpful and knowledgeable...they really know their stuff...theyre funny as heck too. Id recommend them to all my friends.
Great place for help with all your toys.!!
I received a Groupon for an interior car detail as a gift. I called to make an appointment and was able to get my car in promptly! My cars interior is light colored cloth and both front seats were heavily stained (I drive a lot and apparently spill a lot!) The manager suggested adding hot water extraction for an extra charge before any work was started. I agreed (the seats were really bad). When I returned to collect my car, I was asked to check over the work. It looked good! The manager wanted the guys to go over one small area one more time. I appreciated the extra care & 20 minutes later, it was ready. Since I opted for the hot water extraction, the seats were still damp. They were so nice to give me a piece of carpet to sit on for the ride home- an extra touch since the weather had dropped 20 degrees during the day. I was also told once the seats dried if any stains became visible in the next couple of days to return to the shop and they would go over it again. Excellent customer service!!
What a great experience! We were heading out on a road trip for the holidays and decided to check into upgrading our audio system as a Christmas present to ourselves. Didnt really think they could get it done in one day though. To our surprise they had time and devices in stock.The Apple Car Play Pioneer system is absolutely the ultimate solution for long road trips. Thanks so much Car Toys for making our trips so much more enjoyable and entertaining.
They installed a dash cam for me. Same day service. In and out in a couple of hours. They are located in a shopping mall, so you are able to go and explore the area if you dont want to wait. They also have a small waiting area, and an observation area if you want to watch your car being worked on.
I had a problem with the sound of my AVIC 7200 NEX intermittently working. It was installed by a family member. They diagnosed that some of the wiring was incorrect and that he factory amp had gone bad. They recommended a new a killer amp and speaker package and now my lil Prius had awesome sound. The people at Car Toys are awesome. I will always go to them for any car audio from now on.
Good prices with an equally knowledgable team that will do their best to work with your budget and offer up multiple solutions.
Bought a stereo system in November, my salesman Austin was very knowledgeable on the the different types of equipment and put together a solid package for me. The store manager and install team were awesome, they were able to get everything installed in one day. I drive for Uber and I get compliments on my sound system all the time, my riders plug in and use their phones to play their own music, I can’t recommend them enough, awesome awesome teamThanks guys,Ricky
Walked in as a friend; left like a family member. Everybody was great all my questions were answered. A whole lot of car audio goodies for sale here at a decent price. Will come back and do some more shopping.
Big John and John Gammel are amazing. They took my BMW which had a pretty good sound system and made it spectacular. It blows away the system and a seven series with the Bowers and Wilkins. These guys know their sound another audio. The best in the business.
Had a great experience with the fellas at Car Toys very knowledgeable about their product and service. They have earned my biz going forward. Had somewhat of a tall order and it was more then filled extremely happy with their work.
Great sales team and workers, really helped me find exactly what I was looking for for a sound system.
Very professional crew to do business with. We thank you especially for assisting us in getting the Sirius radio up and airing. Will do business with y’all again. 👍👍👍👍👍
A work named Misa really hooked it up and my my budget work and got me some really good upgrades
Fast, friendly service and quality products. My go to for car audio and more!
These guys are great! The store manager Eloy is all about customer service. I brought my car in and was having an issue with the radio and Sirius antenna, they fixed it in less than an hour. Eloy brought out his installer Jeff who is amazingly fast, and knows what hes doing. Ask for these two guys and youll have a great experience.
Went in this past Saturday after speaking with Brant,o of their technicians, service was great and I love my new system. Well be back this week for my new speakers!! You freaking rock!
I was needing a wiring harness but couldnt find the right one anywhere. Walked in to Car Toys and there it was!Friendly, professional, knowledgeable and ACTUAL customer service! It was a great experience to say the least. I worked retail (grocery) for 15 years and you just dont see customer service anymore- certainly not at that level anyway. Next time I need car audio anything Car Toys will be my first stop.Probably sounds like one of those fakereviews but its for real.Great Job guys!
Great service! My daughter got a new car for her 16th birthday but the stereo was lacking. The guys at Car Toys in Lewisville were great. They helped us pick out a stereo and did a superb job installing. Thank you so much!
Had them install after market speakers after mine blew. Great customer service although sometimes it can be a bit of a wait. Their tech also did not reinstall my door panel controls properly so I had to take my car back for that, but they fixed it quickly.
Great customer service! My repair was handled promptly. John took care of me and treated me like a long time friend.
Paul Rivera at the Lewisville location he was great at explaining what all I needed for what I wanted to do to my vehicle. Paul was very knowledgeable in the product and was very professional! I would recommend everyone to come by and see what great deals they have.
Got a brand new car, but needed an upgrade to the screen. Great, quick and easy service. Installation was completed in one day and now have apple car play and a larger screen.
I just have to say that Paul is absolutely amazing when it comes to accommodating every need for me as the customer. The entire team at this location has gone above and beyond with helping me with my purchase and its installment.
Awesome experience! Had my wifes 2004 Toyota detailed. It had serious oxidation on the hood. They made the vehicle look almost new! Very impressive! Highly recommend these guys for car detailing!
Great staff.
Best guys ever!!! Gave me a killer deal, made sure all my questions were answered, guided me every step of the way. Seriously could not be more impressed/happy/excited for my new speakers and Bluetooth system. SO fast, SO helpful!!!
Very Satisfied! For those of you like me who know nothing about car electronics ... John, Christiane, Sarah and Jeff took very good care of me from the moment i entered the store! I went to Car Toys looking for a device that would fit in my 2009 Ford Edge and had Apple Car Play. Sarah was very patient with me and explained (slowly and in detail) everything I would need. She helped my pick out the right device (not the most expensive)! I had to think about it over the weekend and upon my return, Christiane took good care of me and completed my order. Jeff was responsible for the installation and was very detailed and easy to work with and he was meticulous about getting the installation done well. John Hennessee is the store manager ... from my experience, I would say he runs a very good operation from start to finish ... I would recommend these folks to anyone looking for a Car Toy! Thanks again!
Wonderful customer service!! Very quick service. Friendly and helpful staff. I highly recommend.
Just picked up my Yamaha AR230 Boat that got a full detail and a few stereo upgrades . They blew me away! Boat is 11 years old and looks brand new. I worked with Two John’s the Manager and John Gammel who is a boat owner and installer who exceeded my expectations. Never even knew they did detail work. Give them a shot on your next detail. You will not be disappointed.
Went in for advice and was very pleased with the stores teams professionalism and knowledge. I went ahead and purchased and loved the overall product and experience. Thanks
Your car can sound better. These guys CAN make it happen. Stuck in traffic might just be a good thing after you visit this place.Sit back, relax, and get into the jams.
This place is amazing they are always so friendly and willing to help! Kevin was outstanding as well as the whole team. They are extremely knowledgeable and wont push you. I have installed several things and i only trust them to do it. Thank you car toys and Kevin thank you, my new speakers sound amazing! Worth way more than 5 stars !!
John G asked me a couple of questions about my stereo wants, then built me the perfect system. Top of the line, I will recommend these guys to all my friends and family.
Had the part I needed at a good price. Staff was knowledgeable and quick. I was in and out in 5 mins.
Big John was very helpful and knowledgeable about a variety of products. He made it his absolute mission to get me the best Bass for my buck.
I just have my car detail here. I had to pay $95 for front and back seat cleaning. After the cleaning, only 60% of the sentiment was removed. There was stain spot left over from the seat. They said they couldnt removed more than that. I brought the car to another mini detail shop and paid $50. This other shop removed 100% of the dirt and stain. That was a waist of money bringing the car here to detailing. I would recommend not go here for detailing.
Was told my install would take 3-4 hours. 3 1/2 hours later I called them to find out how much longer it would be. They told me it would be another 5 hours for a grand total of 8 1/2 hours for a 3-4 hour super easy install. They did not call me to share this info, I had to call them. Very poor customer service. I would not recommend taking your car here.
Paul and John were fantastic, very knowledgeable with every product. Jeff did an amazing job on the install. Car sounds amazing and clean work. Will 10/10 recommend this location. If you live near the north texas area Lewisville car toys is the way to go
Outstanding job and very patient with me! Thank you Sarah!
Paul is awesome he got my subs installed so fast. Then even sprayed off my car ANDDD helped me tune my subs. Please keep him around
I want to commend Brant. I recommend for folks to ask for him specifically. He was very professional and accommodating. He went through all my options effectively. Most of the other staff didnt seem so eager to help me, but Brant stepped in and went above my expectations.
Fantastic experience! Sales staff and technician went above and beyond to solve my issue without having to book it under labor hours. Sales staff offered thoughtful solutions to my blown sub while remaining conscious of my budget. Well worth a visit if you are new to car stereos and upgrades. HIGHLY RECOMMEND!
Had two screens installed in our Escalade! Incredible experience from beginning to end. Professional, knowledgeable, and friendly. Ill definitely do business with them again and refer people to them. If youre looking for a place to shoot straight with and take care of you with excellence this is that place. Thanks for the great experience!
They did an awesome job in less time than I was told, then made sure I knew exactly how to use the remote start before I left! Everyone was professional from start to finish.
I purchase a cruise control to get installed in my f250. The first time they installed the module in the truck, but not the cruise control arm in the cab. I paid for the service almost 500$ for the installation. I called them they then told the the arm is not working correctly, I got a replacement for it. I drop off the truck for another 2 weeks. Called them up and now there saying the module in the truck is not working.I finally had enough talk to the store manager and requested to be reimbursed has the truck is now going to a job location out of state.This is how they left my truck when I pick it up the dashboard all off wires hanging all over instructions manual on the seat. It was a mess and the most unprofessional things Ive ever seen.
Staff was knowledgeable and took care of me as soo as I walked in. Didn’t suggest anything that I didn’t need. They were fair and respectful. All I could ask for. Thanks again, Jeff!
I have a 1999 jeep tj and big john hooked me up i got 2 10’s in a custom box for an insanely great price and it sounds amazing
Went to Car Toys after a failed diy mod that caused some electrical issue. Brant got me fixed up and taken care of quickly, efficiently and with great customer service. Everyone from the Christian at the front desk to every hand I shook in the shop were good people who show a real knowledge for what they do. Definitely recommend.
Jeff did an awesome job installing new rear speakers in my car. Also was able to fix my passenger side door lock that was broken, all this for a 1/3 of the price of the dealership. Would definitely recommend them to anyone looking for professional, quality service with a reasonable price.
I called the store about an issue that u had experience from a call dealership who initially created my issues. John and Toua from Car Toys immediately offered me assistance over the phone and set me up for an appointment. I highly recommend their services and they were completely professional with me from the beginning. I’ll continue to bring my high end luxury vehicles to this shop anytime of the day/year. They truly took care of my BMW X5 with zero issues receiving the final product
I received a great recommendation on an upgrade to my car stereo system to wireless Apple CarPlay. Not only did they have all the parts in stock that allowed them to take care of the installation on the spot, but they also did it in nearly half the time they’d estimated it might take. Additionally, they were able to use some of the existing parts which saved me nearly 15-20% off the estimate. I’m very pleased with the attention and help I received at the Lewisville Car Toys location. I will certainly recommend them in the future.
Great experience!! Brant was the tech that helped me and he was Awesome!!! He took the time to explain what was needed and never did I feel that pushy sales technique being used. He kept in contact when a small issue came up and offered a very reasonable solution.I am more than happy with the installation of my remote start and reconditioning of my headlight.Brant was gone for the day when I went to pick up my car but the young man that helped (sorry I forgot his name!!) was fabulous! Be carefully explained how things worked.I will certainly recommend car toys in Lewisville !!!
The installer rolled the windows down after being told the windows had been tinted just 12 hours before hand.He also did not plug the backup camera to the “REAR” input in the radio, instead plugging it in to input 1. When the car was put in reverse I got a “no source” message. After removing the radio to fix this issue, I found that the radio didn’t seem to be properly secured in place eg- it just came out in my hands... no screw driver necessary.The radio was suppose to come with a remote. No remote was supplied.I will NOT be going back to car toys unless it is to receive a refund on install services to my credit card.
The car toys in Frisco sold me the wrong speakers twice and installed the wrong ones. And the drivers side one even fell out and hit me on the head. So I came here and told them my situation and they swapped out the speakers without a question. And installed them. Thanks to. Paul John and Christan!