On the first place he need to retire from this job non educated low class driver, I said thank you when I was leaving from his taxi he was so much rude saying go leave I said why you rude he keep saying go leave. I don’t know for racy company he is waste need to hire good and professional driver. We come here and give you guys business should appreciate little more.

Left my wallet in a Nellis cab (driver Linda) and dispatcher Kevin was wonderful, reached Linda right away and she brought it back to our hotel. Above and beyond and we are truly grateful!!!

Took a cab from the strip to the airport and accidentally left my bag in the cab. I didnt remember the cab # or drivers name and submitted an online lost item form with them. In less than 24 hours they responded and we were able to arrange me getting my items back. Extremely professional and kind people- thank you Maria in Lost & Found!

I was in cab 7126 and the driver was extremely rude. Not only that but the ride is not based on miles its based off miles and timing. I suggest literally any other can company

My Friends and I are visiting from Florida and decided to escape the Night City Life for a Quiet starry sky filled night of bliss, When suddenly we found ourselves stranded. In the most Welcoming Friendly way Both Nellis and Sean our Fantastic Phone Operator and Driver came to our aid. Heroes in the Night. I am grateful for the experiences my friends and I had tonight despite its ups and downs and Nellis Cabs Company and of course Sean. Are to thank. Thanks !!!!

They arent serving the Strip. I live about 3 min from the Strip and I tried calling for a pickup yesterday because I would expect a cab company to be serviced a lot more than any other ride sharing app. Let me be clear on the staff, they were nice to me. They told me they were going to try and find me a cab at another company, but that never happened, thus I think my 1 star rating is fair. The cab companies just transferred me from one person to another. It seems like they either need more cars or more staff. Thanks for trying to help.

Cab driver was Don our whole trip. He was fast funny friendly. Clean cab always on time went the extra mile to make arrangements to be available to us. Highly recommend him. THANK DON

My bag was stolen at gate after cab driver wouldn’t let me get my boarding pass out of his trunk- after calling airport security we tried inform him on the situation and the cab driver DROVE OFF WITH MY LUGGAGE IN THE BACK. worst cab company I’ve ever experienced with. called police department and will be filing a suit for the unprofessional behavior i witnessed by the driver 6630

They were AMAZING!!! Every time I called, they showed up immediately. I love their service and quick response to my calls.

I was discriminated against today and also given the wrong website to complain by your horrible no proper etiquette, ignorant employees. As I was exposing my horrible situation with your company they were laughing. Your driver for taxi cab number 732 refused myself and my killer brother device because we were black ! He told us he was finished driving for the day and as we walked away he took three white passengers. I will continue to send emails and write reviews until the driver is properly dealt with. No one deserves to be treated like that !

Very nice driver would recommend this company for anyone who is in need of a nice ride and good conversation.

I was delivered safely to my destination. The Gentleman driving me was a Mr. Gutierrez he was funny. I felt safe.

Do not ride in their cabs! The most disgusting dirty cab ever! There was literally a huge dried out bloody snot on the back of the front passenger seat and I had to look at it the whole trip. I wanted to vomit. We are in a pandemic they should be keeping their cabs sanitized. This would not be acceptable anytime much less during a pandemic! I wish I could give them zero stars!

Nice and friendly will def refer to my friends

Oswaldo in cab 760 is amazing!!! We lost our phone on vacation and were so distressed. He tracked it down and brought it right back to us. A+++ professionalism and outstanding customer service. Thank you so much Oswaldo and Nellis cab!!!

They never showed up; we ended up walking for over an hour back to our resort

Awesome group of guys working for yall. Every cab ride was quick and awesome service. My go to Vegas cab company.

I called this company and was told I would have a 20 minute to 60 minute wait for my driver to pick me up from Walmart and after waiting 2 hours, I got a ride home and the cab finally called me after almost 2 more hours after I got home. Will never trust them to get me home again

They say they’ve been in business in Las Vegas for 58 years and the guy I talked to doesn’t know that Las Vegas has what can be described as, and is called, a monorail.

Excellent! Way better and faster than Uber

Call and it rings for forever, then someone picks up and hangs up

Arrived on time and got my hubby to the airport on time!

Very nice driver and fast service.

Car #785 you rock! Thank you!

I called to get a cab and was rudely told I had already called and then hung up in my face

Can driver would not let my wife out of the car until she paid a better tip his exact words were you want out of the car right what he did was extortion and kidnapping I do not recommend them at all very shady slimes and crooked

Called twice for a ride to the airport never showed up even though they said both times they were on their way thank god I was able to find an Uber terrible service I would still be in Vegas if I decided to wait for them

Probably the worst. Waited over 3 hours and missed my flight

Knew all the right spots.

Told me they would have the driver call me to pick us up... They never called

Left my phone in the back of their car they got it back to me within a half hour!

Fast and knowledgeable of the area

Nice driver and was on time.

I called for someone else but the cab was quick to get there and the driver was really professional

Over charged me on my ride to the airport. The driver forgot to set the meter so he wanted me to pay with cash. Didn’t have any cash so we had to call dispatch and do it over the phone. I tried to reach out to them by phone but the guy said he couldn’t help me and to go report it on the website. Website contact form doesn’t work. Over all the cab driver was very rude and got mad that I didn’t have cash. Cab companies wonder why people choose ride shares over their nasty cabs with rude drivers and no customer service. I’m sure this will fall on deaf ears but wanted to write this review anyways. If I could give zero stars I would.

Called for a friend and they were there pretty fast especially compared to there competitors, who one said they wouldnt come at all

They have a shortage of drivers and I waited 5 hours until a cab came

Nobody answered the phone.

When I was last in Vegas, they refused to take me as a passenger because of my service dog. They should be shut down!

Paul M. is an awesome driver, he showed up every time we called. He talked to us, throughout the rides and gave us some interesting Vegas info. Paul was the man and will call him, every time we are in Vegas.

Never got through after 10 mins of waiting

This taxi literally turned left in a right turn lane and almost hit our vehicle. Horrible drivers.

Supposed to call back with a pick up time never did

I was trying to get a hold of a manager, because a cab driver almost hit my car and was parked I. Two parking spots. The dispatcher kept hanging up on me, refused to give me his name, and the cab driver was belligerent. It’s insane that these people can act like this and think there is going to be no repercussions. Literally called over 20 times.

Both trips I took in their cab they took longer routes costing me more then it should have been not cool

Best taxi service in las Vegas

Prompt and courteous

Punctual and courteous.

Ripped me off. Flat fares published from Dec 19 2019 from airport to hotels. Driver charged me more than that. When I asked, he said the information was incorrect.The credit card machine also slammed a huge tip on the transaction. I backed it up and changed it to a normal amount. When I asked for the receipt, he tried to rip the top of it off with the important info.I called the cab company and the guy played dumb and said the info I had must have been new, and he didn’t know that the hotel I was staying covered it. I asked for a refund and he referred me to their website.

Jim is fantastic

Never showed up

If they ever show up.....🙄

Good customer service

Returned our rental car at ace rental on Las Vegas Blvd. Needed a ride back to hotel. Lyft not available so we gave these guys a call. Operator Said 15 minutes at most. 25 min later he called and said 5 more minutes. Called again a while later and needed the address again apparently. we waited over a hr for a cab that never showed. Called a new company and they found us right away. Was the cab ever en route to get us? Probably not. Its been a very long while now and not a update or a call and they have to know we were never picked up. Mind you we were outside in the 100 degree weather. I would not reccomend this place. Thank God our flight is tomorrow. We would have missed a flight calling these guys.

We were picked up at airport by cab # 755. It was over 100 deg. that day. We asked not to be taken through the tunnel to our hotel. He took us through there anyway (the long way). There was no working air-conditioning! My husband has been recovering from a stroke last year and came close to having a heat stroke ! He claimed he didnt know it was not working! Our bill was over $10 what it should have been. He had the nerve to say I wont charge you for the tip! LMAO!!!! ALWAYS CHECK TO MAKE SURE THE AIR IS WORKING IN THE CAB BEFORE GETTING IN!!!

Didnt answer my call

This was absolutely the best cab driver I have ever experienced!! William was so fun, polite and entertaining that he made our trip to the airport one of the highlights of our stay in Las Vegas. Unfortunately, I left my cell phone behind in the cab when he dropped me off. Fortunately, I was able to get in touch with William and he sent my phone by Fed Ex and I received it right away!! Thank you so much and I would highly recommend William #655 and hope we meet again someday!!

Good

Horrible company. The driver tried to take advantage of me. Instead of taking me home when I was inebriated, he took me to some shady business called Fengyi Dai and tried to get me to pull $800 dollars off my card. He then took me home.

Cool

Clean and friendly.

No ride

First time in Vegas for CES, super busy night the cab driver got us back to the hotel in time. We forgot a brand new iPhone 8 in the cab and the driver returned it in less than an hour. Could not ask for more. Great service and customer support on returning the list item. Definitely trustworthy and looking forward to doing more business tomorrow. :)

Under employed

Strongly dislike the fact that other cab drivers have to give the rest of us a bad rep. Not all drivers are bad not all drivers are going to Long haul you. Me myself I take care of my passengers and treat them fair. I take you to your destination in a safe timely manner. I play fun music and strike up conversations. I cant understand why other drivers need to be grumpy or rude. (Ive heard stories, bad experiences from my customers) I love the job I strongly recommend nellis cab. Give us a chance. We are not all bad. ☺️

0 Stars. I just got out of #697, and the ride was not great -- he kept slamming on the gas and brakes, also, when I got in the cab and told him where I wanted to go ($expensive_hotel_A to $expensive_hotel_B just down the strip), he said Youre taking a taxi to $expensive_hotel_B? You must be broke now. -- but I paid with CC and gave a $2 tip on a $7 fair. I thought I was being generous. Driver then claimed that the transaction had not gone through even though it said it had. Driver then locked the doors and told me I had to pay the fair in cash because if it didnt go through on the CC, cash was the only other option. I paid the exact fair and no tip, because I did not believe the driver, but he wouldnt listen and I just wanted out. I checked my CC statement when I got to my room, and noticed that the transaction had, in fact, gone through. Called their phone number and they said they would see about reversing it in the morning. If it does not get reversed, I shall be disputing the charge when it goes through.

Terrible

I just want to send a very special thank you to my driver in Nevada for returning my phone to the lost and found. And to the staff there for promptly getting it returned to me. I will only use Nellis cab service from now on! Thanks again

Quick service

Super fast

I took a cab with the person driving this car to get to the airport and had a horrific experience. The driver began by driving very aggressively, speeding up to 95 mph on the highway. I noticed he was going much faster than the flow of traffic and it was concerning. I proceeded to ask him what the speed limit was and he pretended as if he didn’t know that it was 65mph. The trip also felt like it was taking much longer than it should. Checked on Google Maps and he took a completely roundabout way to arrive at the airport. Nearing the airport I asked him if there was a specific reason he went an incredible long way. He replied that “most people choose this route”. He began do question me and ask me what my problem was. Very aggresive.After I paid, I asked for a receipt since I need to submit receipts to have expenses reimbursed. As soon as I paid, and grabbed my luggage from the trunk he got in the car after I kept telling him I needed my receipt. He then shut his door and pretended not to hear me. I then knocked on his window several times as he was driving off. He didn’t react so I had to physically open his door to get him to stop.I told him again that I need my receipt. He fumbled around with the printer pretending like it wasn’t working. He had crumpled the receipt, and before handing it to me, ripped

Wow! Amazing! I left my Cell phone in their Taxi. Within 1 Business Day i was Called and was told it was found. They Overnighted my phone to me 2,000 miles away. Thank you so much! My phone is my life!! A+++ and thank you Cora!!!!

Great Taxi Company, I wouldnt call any other taxi company. Great customer service.

I had a nellis cab driver he only takes cash and that he doesn’t drive people that are intoxicated. I honestly don’t know how these taxi companies are staying in business. The gentleman was begging everyone walking by to help him get home. I looked up his address from the apartment name but couldn’t get him a ride from this company. A call to the companies dispatch provided no help. What is a taxi good for if it can’t drive drunk people home.

Lack of resources

Best company best drivers best service best cars all late model clean friendly drivers the reviews are not fare

Left my black jacket in the taxi. They dont know where it is. Jacket? What jacket? Working long hours and flew into Vegas for the CES. Tired. Bad judgment on my part to leave it in the car. Next time Ill go with a ride I can order online. Taxi drivers hate online ride services but they create the demand that hurts their bottom line.

I had one too many while in Las Vegas for an Army friends send-off before his deployment. Returning back to our hotel at 4 AM, in my tired, drunken stupor I left my money clip with my credit card and my phone in the cab! I filed a Lost & Found report on the Nellis Cab website. This was the weekend right before 4th of July, so I wasnt expecting much assistance. But the very next day after I got back home, Cora from Nellis called me to confirm that they had found my stuff, and would be returning it for no extra cost! All I paid for was the postage. I cannot thank you guys enough, thank you, thank you, thank you! Will highly recommend Nellis for their customer service, and of course for always being there to pick us up. I will definitely be using your companys services again in the future. Cheers.

Their cab totally ripped me off. This is why people dont feel bad when Uber puts cabs off the road.

A lovely driver called Don picked us up at the airport and took us to our hotel. About an hour later I realised Imust have left my cellphone in the backOf the cab. Thankfully my husband remembered the Cab company and whilst he contacted them, I called my cell. Don picked up my call, confirmed he had my phone and 5 minutes later delivered it to my hotel.Not only was he a great and courteous driver but a true and honest gentleman. Thank you

They are a real swindler; they always choose to drive the longest option just to make you pay more and more. If you see the taxi is nellis cab, just get off. Otherwise, they will take all of your money.

My husband and I used this service Friday on our first trip to Las Vegas.. from the airport to the hotel, NEVER again, not only did he take the long way which cost us $50he harassed us for a tip which we didn’t want to pay bc we knew he took the long way on purpose.. we used lyft and Uber for the remainder of our stay... bad first impression of this beautiful city.. and I remember the name of the driver I just wasn’t sure if I could leave it on this review so I’ll leave his initials K.K.

The dispatcher was very corteous in assisting me eith turning in my job application!

It was okay.

They long haul without exceptions. The worst company ever. Stay away and save your money

Took a Nellis Taxi from the LV Airport to Mirage and the driver practically drove around Las Vegas before dropping us off with a total of over $40. The ride from Mirage to the Airport was $16 by a different taxi service. Will go well out of my way to avoid Nellis in the future.

We have been exploring and walking around all day! We realized our next stop was over a half mile away and our feet just couldnt do anymore. When we walked up to cab 520 the driver refused to drive us because its right there. HORRIBLE.

Nellis cab #775 looks to be taking people the long way from airport to hotel. I recommend turning down Nellis cabs until their service improves. This is why people are switching to Uber & Lyft. Never again.

Huge thanks to Cora in human resources and all the Nellis cab crew. Left my phone in a Cab drivers in Vegas, they found it and called my Dad he was the last call I made . They mailed it to me in Los Angeles. Thanks so much guys!

Took forever!.. Language didnt help, driver couldnt find 7 eleven on w Tropicana & rainbow.. Really?In addition, demands a tip while bitching & complaining he works just for tips! The cherry on top, the dispatcher; indicated customers are not obligated to tip but if u cant tip, dont get a cab Omg! Award winning customer service. Gotta love minimum wage earners

Hailed a taxi on Las Vegas strip. Was legit 3 minutes from my hotel. Guy took the longest way around the airport instead of pulling a u-turn or whatever. 12 minutes later I have a $18 fare ($5 extra charge fee - why?). Definitely longhauling which is illegal (scam) and will be submitting it to the LV Taxi Authority. Waste of time and money.

Cant thank Nellis cab enough! I arrived at the airport, already late for my flight, and realized that I had forgotten my wallet. The cab driver, Heide, was willing to accept my phone for collateral until I was able to call in with my credit card number. After paying for my cab fare via phone (someone elses), Cora had my phone shipped directly back to my home within two days. Absolute great customer service all around!

Worst taxi service ever! They are also liars. Went from Park MGM casino hotel to the Palazzo casino 2.6 miles. Cab# 536 Charged me $16.75 mid day no traffic. She told me she was taking me a shortcut even though i asked to go flamingo rd to Las Vegas Blvd. She took a longer route distance to my location. I filed this with TAXIcab Authority under code NRS 706.8846

Discasting, unprofessional & thieves if you dont want to be stolen dont take this company, choose uber, lift, cabifity, they are thiefs, i was on my travel airpot to downtown, the ride cost me 47$ i was ok with that but the guy choose automacly 40% of the tips, then i ask for recipt and him cut the thop button, is the most unprofessional company,, I hope this does not happen to more people

Just came back from CES in Las Vegas and rode Nellis Cab from Venetian to the Airport. The cab driver was pretty lousy and overcharged me quite substantially. I got in touch with the supervisor at the Nellis Cab. They responded and handled the case very promptly by refunding the overcharged amount and disciplined the lousy driver. I really appreciate the way they handle the case and their determination to maintain a good reputation.

WORST SERVICE EVER!!!! If I can rate a thumbs down, I would!

Called for a reservation. Called 3 times. Long wait each time and never got through. Went with another company

If you need to get somewhere on time, call in your cab an hour prior. Maybe more. Youll be waiting 30 to 45 mins for it to arrive. Taxi cab driver was nice though.

0 Stars - got taken for a ride literally and figuratively. 3.9 mile ride estimated 7-8 minutes and there was no traffic took 23 minutes and $35. Driver was going in circles. Disputed charge with CC company and then called Nellis - dont bother. They request you write a letter to the owner (no phone / e-mail) and she (Michelle) may respond. From the tone of the dispatcher this seemed pretty routine.Cab was filthy to boot.

I have just had the worst taxi cab experience ever! On Christmas Eve around 10:20pm, my niece, her husband and I jumped in a taxi at Las Vegas airport to the airport rental car pick up facility. The driver picked us up in a small Yaris, where he wouldnt allow one person to sit in the front. So, we crammed ourselves in the back. We gave him our location of where we needed to go and this seemed to piss him off. He began smacking his lips as he pulled off. So, we tried to lift his spirits and wish him a Merry Christmas. He said I dont care about that and threw his hands up to hush us and began to take off. We went at most 10 feet while saying there was no reason for his attitude, where he then threatened to throw us out of the car. We asked him to let us out because we were not going to pay for his services with his nasty attitude. Just a nasty foul man whoshouldnt be allowed to drive as a service.Driver: Gia NGOCab #1444Permit: 022699