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The AC Guys
1702 C, Western Ave, Las Vegas, NV 89102, United States
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The AC Guys

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Review №1

This is going to sound a bit biased but this is a great company, they wont try to oversell you on something you dont need, they will give you a new unit purchase as a recommendation, but they 99% of the time push the repairs you need over a new unit. I personally know they try not to leave a call until they figured out everything they can and did everything in their power to get your AC back to running to almost new spec conditions. They work long hours and barely see their families so the residents of Las Vegas can have cold air in the summer and hot air in the winter.

Iv
Review №2

EXCELLENT SERVICE. The office staff is very friendly and professional. Theyre quick to answer, very helpful and fast on getting back to you. Melanie helped me out today and is doing an amazing job. Keep up the great work! Thank you AC guys for your help and good job on hiring Melanie, Dianne, and Taylor. :)

co
Review №3

My AC had went out yesterday evening. It just so happened that The A/C Guys were installing a new unit at my neighbors house. I walked over there and asked if they would perhaps be able to come over and take a look at my AC. I had spoken to Troy, who as it turns out is their Field Supervisor. He said that they would stop by as soon as they had things squared away at my neighbors house. I swear it must have been only 30 minutes later, when there was a knock at my door. The first thing i noticed was how tired Troy looked. I told him if he would rather come back another time, I would understand. He said that they had just completed a 12 hour install of a high efficiency unit, but that he would be happy to take a look at my AC. He even said that worst case scenario, if he wasnt able to fix it last night, he had some portable ACs in his van that he could leave with me, until he was able to come back to service my unit!!! Troy had showed us a cost/benefit analysis of repairing vs replacing our unit. With our unit being an older model, it didnt make a whole lot of sense to repair it when it will inevitably need another repair, after repair, after repair. He was so very knowledgeable, detailed, and honest, doing what he could to work within our budget. We opted to go with the 18 Seer High Efficiency unit. The unit is scheduled to be installed tomorrow, ON THE FOURTH OF JULY. In the meanwhile we are nice and comfortable with temporary AC. I am so incredibly impressed with the professionalism, knowledge, and work ethic of this company, and would highly recommend!!!

Gr
Review №4

Was on time and did a great job with fixing my air.

Va
Review №5

The A/C Guys have been tremendous in their service, honesty and hard work! They maintain a great attitude from the beginning of the job to the very end.They stay on schedule and are available to answer any question or concern. Troy and Tony installed a new A/C unit for us. We are confident the equipment is state of the art. We know they will return for periodic checks and maintenance when needed. We could not be more pleased!!!

sh
Review №6

I highly recommend The AC Guys! We had a new unit installed the right way that is running perfectly! They had it installed right away and provided a temporary AC unit until the new unit was installed. They made sure the whole process went smooth with no stress from the first call, to the financing, to the installation. Great service from The AC Guys!!

Ni
Review №7

They simply are amazing! From the first call on forward. They take the time to figure it out and get things fixed. Questions were answered and i feel comfortable when i need to ask questions. They were quick and super thorough! Tony and Mikey are awesome installers and Taylor and Christy were always there when I needed them! I cant thank them enough!

Di
Review №8

I called The AC Guys by recommendation from a friend. My mothers unit was not working properly. I contacted the AC guys and they took care of the problem with in hours. besides fixing the problem they also service the the unit. That was very nice of them. This company has very nice office staff (Jasmine) that are sweet on the phone and they try to accommodate you in any way. The technician guys are also nice and polite. They clean after them self when the job is completed. Keep up the good work. I will recommend them to friends and family. Stay away from The Residential Service Company! You guys are the BEST

Ka
Review №9

After trying numerous companies, we finally found one that is amazing! The AC Guys installed a brand new system about 3 years ago. They come out on time, every time. They are great people, have incredible work ethic, and are honest and caring men and women. From the ladies that answer the phones to the guys that show up at your house...they are super kind, helpful and trustworthy.Aug 2019 update! Still very pleased with the customer service at The AC guys! Tony was out today for a minor issue and he is always so helpful! From Melanie taking my call this morning and squeezing me into their day to the arrival of Tony, you can count on them to update you, communicate with you, and solve the problem pretty quick and efficiently. Always a pleasure to do business with The AC Guys!

Ja
Review №10

Amazing and quick service! We had a 1985 sea ray power boat and they did a full service . The results were flawless and couldn’t of been any happier

Em
Review №11

I’ve had Ron out to my house a few times to fix different appliances. He is very knowledgeable and has been able to diagnose and fix the problems on the spot. He never tries to “sell” me on things I don’t need. He is very honest and it does great work. His services are reasonably priced. I highly recommend Ron.

Jo
Review №12

I was referred to them by my home warranty. They came out and fixed my my ac in the summer and then they came out and fixed my Refrigerator. The work was done in a timely manner. They provided excellent service and cleaned up after themselves when they where done. The office staff (jasmine) was polite and answered all my questions. Keep up the good work AC GUYS

Ka
Review №13

I cannot say enough good things about this company, the owners Chris, Christy & Danny,and every single person on the staff! Taylor is very helpful and courteous with scheduling and making sure everything with your job goes smoothly. Ive personally met a few techs, Tony, Ty and Art are very knowledgeable and efficient in their work. Thank goodness for every person on this team! Love the AC Guys!! Highly Recommended!!

gr
Review №14

We had the pleasure of using The AC Guys on a couple of occasions and the service and quick remedy to our problems were exceptional.The customer service we received from the office was very pleasant Taylor and the technician that came to our home was a gentleman Tony and extremely thorough. He took the time out of his busy schedule to clearly explain the issues we were having and what he did to repair them.We were so happy with the experiences we had with the AC Guys we scheduled them to inspect and evaluate the Heating and Cooling units that gave us the confidence to move forward with another Home Purchase.Taylor in the office is absolutely the best!!!

te
Review №15

I had the best experience with the AC guys. Friendly service and the best techs in the country. Troy was helpful and saved me a boat load. Thanks AC guys and Troy. If you want the best ask for Troy with the AC guys. 5 stars Everytime.

Ri
Review №16

I have a system that is unique in how it operates and The AC Guy are the ONLY company in the valley I have located that will repair it.The young lady I have dealt with in the office, Jasmin, is so friendly.Ty has been out on 2 occasions to fix issues and has been wonderful at keeping it running and providing insight on how to keep the water in my system clean.Thanks for keeping it running so I dont have to endure the expense of replacement!

Ca
Review №17

I called The AC Guys by recommendation from a friend after our AC went out over the summer. Taylor was so sweet on the phone and was scheduled my appointment quickly.Tony was on time and was able to replace the compressor that day. Im so thankful to them for being able to save us in the heat of the summer!

Em
Review №18

This place is awesome! I called to schedule an appointment and Taylor had excellent customer service! She was efficient and very friendly and made me an appointment immediately! Tony came out and got the job done in a timely manner! Definitely would recommend, 10/10!!!

Da
Review №19

Really awesome to have found such a quality, and qualified AC vendor here in town. They were extremely responsive to my initial request, and beyond fair and reasonable. I would highly recommend them to anyone.

Ma
Review №20

We are very pleased with the service and support we received from Ty and Taylor. Their services were needed back-to-back on what felt like the hottest weekend in August. We appreciate their professionalism, hard work and exceptional customer service!The A/C Guys are #1 and we highly recommend them!

Tr
Review №21

I would highly recommend using the ac guys for appliance repairs. No complaints from me from the time I spoke to Taylor on the phone, until the time Tony, the technician who performed the repair was finished. I was pleasantly surprised with the pricing too......Would definitely call them again.

Ka
Review №22

I called with a heating problem for one of my rental properties that I had just leased.I met the serviceman at the residence and was greeted by a deep southern accent and a mountain of a man named Ty.I expected a gruff personality from his burly beard and manly proportions...but he was the most courteous and customer friendly repairman I have EVER met.He quickly found the issue, which was a simple wiring problem from having my handyman install a new thermostat and it was wired incorrectly.He corrected the wiring and was ready to go in less then 10 minutes of my time.Im greatly appreciative of the customer service and will be calling The A/C Guys for any future problems that arise.

Ha
Review №23

Very happy with a/c guys. Called them to fix my heater and spoke with Taylor. She was polite and scheduled me for the next day. The technician, Tony, came right on time and fixed the problem and was awesome with answering all my questions! Would recommend to anyone.

Ta
Review №24

Im a born and raised Vegas lady and I do NOT like the cold!Called the ac guys for a repair and Ty came out and had the heat back on in 10, YES, 10 minutes!My dogs and I were thrilled!Thanks ac guys for keeping me warm 😀

Da
Review №25

The ac guys came the same day I called them. Ty was fast with my repair. He showed me all parts and informed of a few trouble shooting tactic for future. Jasmine was polite and informative even gave me a realistic expectation on what happens when placing the claim through my home warranty.

Br
Review №26

Excellent service from this company.Polite office personnel, Taylor and Jazmin both helped and kept me updated on progress of my repair.Ty found the issue and returned on the arrival of the part to complete the repair quickly.I will definitely use them if the need arises in the future.

TA
Review №27

On two different occasions I had services done! Taylor in the office scheduled me for next day service which was surprising considering it was middle of the summer. Once for my AC and once for my dryer! Both times, Tony came out to service. Its so nice to come across a company that trains their employees in all trades to get situations like mine taken care of so quickly!

Al
Review №28

When I called I spoke with Taylor and she was able to get me in right away, she was awesome, very friendly! I was having some issues with my AC and also my refrigerator. The technicians name was Tony, he was so polite when he arrived and he explained everything thoroughly. He was able to fix both same day and it works better than ever now! I had a great experience with them from start to finish! I would definitely recommend The AC Guys and will be calling them for my future needs!

La
Review №29

Need a quick and reliable fix the ac guys are who you want to call. Jasmine was prompt and informative very polite. She sent ty out and he confirmed that my unit was a dump and needed to get a new unit. He got on the phone and had a quote emailed to me within 5 minutes.

Be
Review №30

I was really impressed with the fantastic service I received from Arthur Woods. He showed up when he said he would, he was focused and professional, considerate and polite. I really appreciated his service.I would absolutely recommend these fellas, and I will call Arthur back in a heartbeat next time I need help.

Ch
Review №31

Called to schedule maintenance on my unit and spoke with Taylor. She was very helpful. Got my appointment time and a great price! great customer service!

Je
Review №32

This is definitely the company to call! Our AC went out, I called The A/C guys, Taylor was such a big help. Very professional and kind. From the first call, to the visit, everything was great. Definitely recommend to anyone!

Cl
Review №33

They fix the issue the same day!! Excellent job!I am very happy !! Thank you so much

Ju
Review №34

Thank you AC Guys, we had our unit go down and thanks to Taylor in the office, Tony came out quickly and helped us to get our unit back up. Staff is always kind and helpful. Thank you for being a reliable resource in this desert heat!

Ka
Review №35

The A/C Guys are an amazing company! Taylor works in the office and is very professional and responsive to any questions and concerns. They have had to fix my appliances several times. Ron arrived very fast and explained exactly what needed to be done without cutting any corners. I am very grateful to receive exceptional service from an amazing team of people. Thank you A/C Guys!

Jo
Review №36

No heat for 3 weeks while my landlord dragged their feet getting a repairman out to the house.the company that finally arrived did a great job from beginning to end and Ty was a lifesaver....he also checked the air to confirm it would be ready for summertime when needed.Spectacular company and their high reviews are well earned.

Si
Review №37

Called the A/C Guys for questions and recommendation. Taylor answered the phone — was really friendly and helpful! Taylor answered all of the questions I had and was willing to set a same day appointment for me if needed. Great customer service!

Sa
Review №38

They came right over and got the job done... Whatever the case was. Simple deed for them. Quality matters. Jasmine Mendoza knows!! Work done in a timely fashion and worth the pricing.

al
Review №39

Heat not working in my house, it’s been freezing in here, called The AC Guys, spoke to Taylor in the office, she was very pleasant and helpful. Got me on the schedule right away. Arthur the technician came out and was very knowledgeable. Explained my problem and promptly made the repair. Will use this company again.

Sa
Review №40

Was referred by my warranty company and was happy to read the reviews listed prior to my first hand experience.My service experience was as delightful as all the reviews I have read.Ty was a wonderful technician and the office personal were very friendly.Not that I want another problem, but I will be happy The AC Guys are around if one does occur.

Yu
Review №41

My A/C suddenly stopped cooling! I have two dogs waiting at home. I called A/C guys at 7am. She was very friendly. I had to go to work and told her that I would like to make an appointment after 5:30p. She made an arrangement. Technician James came on time and he checked everything for half an hour. He found the problem and fixed it. He explained what the problem was and charged less amount I expected. Thank you very much!

Di
Review №42

Tony was prompt, knowledgeable and efficient. He saved us the 13,000$ another company wanted us to spend. I will only use this company from now on. Taylor in the office is also very pleasant and efficient!

Pa
Review №43

Thanks so much to Taylor and Tony with the A/C Guys .i was out of town when my A.C. went out .Came home to a very hot house. The A/C Guys had Tony come out immediately thanks for the great customer service. Would recommend the A/C Guys for all your air conditioning needs.

Ma
Review №44

Incredible service from this company.They take care of the business I work for and also handle all my personal problems.Jasmin and Taylor are wonderful in the office and Ty always gets the job done without question!Get you some AC Guys in your life when problems arise, they are great!

DA
Review №45

Heater stopped working in my home, it’s been freezing in here, called The AC Guys, Office staff was very pleasant and helpful. Got me on the schedule right away. technician came out and was very knowledgeable. Explained my problem and promptly made the repair. Would definitely recommend this company to all my friends and family.

Ch
Review №46

The AC Guys are a wonderful company!They service not only my personal home, but also the commercial business I manage (Darling Ingredients) and always provide excellent service.Ty is an experienced repairman and has never left me with a problem unsloved.I highly recommend them for ALL of your repair work!

Ba
Review №47

In a time where everywhere you go, the true art of great customer service is lost, the AC Guys have it figured out. It is no fluke as we have used their services twice now.We had used them previously when our heater went out. They were able to quickly identify issues with our heater, ordered the parts in record time and made the repairs necessary. Then we had them come out to a new home that we were purchasing to look at the units.The technicians Tony and Danny were prompt, knowledgeable and beyond courteous. The office staff Taylor was amazingThank you The AC Guys for the Nordstrom level service!!!!

Jo
Review №48

Needed my AC unit repaired. Found the AC Guys and called to schedule an appointment. I spoke with Taylor and she was very nice and helped me find a time that worked for me. Super easy process. A tech came when they said he would. Tony found the problem and fixed it. I really recommend these guys they know what they are doing!

Da
Review №49

The ac guys are always so fast an reliable. They never ever disappoint me. They give courtesy calls,follow up calls and provide quality service. Jasmin is quick at getting me on schedule and providing me with the information I need.

Di
Review №50

I have several rental homes in Las Vegas and The A/C Guys have always provided quality work and a fast turnaround for completion of repairs.Taylor and Jasmin are always friendly and fast with scheduling in the office and Ty has been exemplary in keeping my tenants systems working.My only company I trust my properties with.

Ja
Review №51

Amazing! Had a last minute issue at the end of the day and they got someone out right away. Art did an great job diagnosing the two units and explaining everything. Thanks AC Guys!

Pe
Review №52

I lease a highrise condo in The Martin downtown and began having heating issues.The leasing company sent several repairmen to try and resolve the issue and none could repair the system.The A-C Guys sent Ty out and the problem was found in under 10 minutes.After going through hoops with the leasing company he was able to return and make the repair.Excellent customer service and highly knowledgeable based on my experience!

Li
Review №53

The AC guys are the most honest dependable company I have ever come across. Dont look anywhere else. They are the best of the best!

De
Review №54

When I contacted the AC Guys to schedule a tech appointment the dispatcher Jazzmyne Mendoza was so polite and helpful. She patiently searched for a day and time that accommodated my busy schedule. The service I received from her was excellent.

Ma
Review №55

I used the AC guys once and will never use anyone else beside them. They are top notch the customer service from both Taylor and Ron made me feel like I was important. I am so glad I found a company as competent as them who offer quality service at reasonable prices! Thank you AC Guys.

Wi
Review №56

Just had an issue with our ductwork and unit, and wanted it to run good for this summer. Arthur Woods was our tech and he was amazing! Super helpful and informative. He was on time and had our unit running great in no time. If we have an issue with our units in the future we will def be calling the AC Guys!!!!

Ja
Review №57

These guys are great! Danny came through when we needed him most! Would highly recommend this company! Thanks guys!

Ja
Review №58

Great customer service, always get the job done right. We own several rentals and they are always there anytime we need them. AC guys are the best!!!

Je
Review №59

I rent here in Las Vegas and have had many bad experiences over the years with having repairs completed, but was thrilled to have a good experience for once.My heat went out while my husband was recovering from cancer surgery, WORST TIME!They sent out their the repairman, Ty, and he found the issue after an extensive search and sais a numerous parts were needed for the system to be safe for heat.The parts were ordered and he returned to complete the job.....after 3hrs on my rooftop I had heat AND air condition, which had also given me numerous issues the previous summer.Thank you AC Guy for the wonderful service!

Ta
Review №60

Ty was very professional & efficient. He had a wonderful attitude & ABSOLUTELY knew what he was doing. I would recommend him to anyone & everyone!!!

Ed
Review №61

Prompt and quality service!Heating out for less then 24hrs from the time I called until the part was installed.Thanks Ty for showing me that professionals still exist in this fast dollar town!

Da
Review №62

The A/C Guys will be the only company I call from now on. Great customer service and very competitive pricing. I have already recommended them to three people and will continue to do so.

Sh
Review №63

The A/C Guys are the only ones we call. We love Taylor! Everyone we have talked to and/or had at our home and business has been super knowledgeable.

Em
Review №64

This is the company to turn to when it comes to A/C or heater repairs in Vegas! They are prompt and very helpful. The office staff (Taylor) is very kind and quick to book when service is needed. Tony, the tech, is a very professional and knows what he is doing.

Ch
Review №65

My AC went out not long after my baby was first born at the end of the hot Vegas summer - the same AC that had been fixed by three different companies over the last couple of months. The AC Guys came out, found the problem, and got us up and running. I waited a while before reviewing because we had thought the problem had been solved before just to run into the same issue. It has been running smooth ever since though!The tech who was here was really nice and personable, I think his name was Arthur. And Taylor handled all the coordinating and was helpful getting us in right away.

Ok
Review №66

I called to schedule a maintenance/tuneup on both of my AC Units and got Taylor on the phone to schedule it for me. She was completely professional and courteous. I would recommend this company to everyone.

Li
Review №67

I was extremely satisfied with the service I received! Ty was on time,courteous, informative and very professional. I would recommend him to friends and family!

oo
Review №68

Very friendly and very punctual. Replaced my old unit so quickly without any trouble at all. I highly recommend The A/C Guys with no hesitation.

Su
Review №69

I have a home warranty and often struggle with the level of service received when I file a claim.The A:C Guys were given a call to my home for a heating problem and I quickly was called and scheduled for a repair.The system had a recurring intermittent problem, and of course only had issues when they werent here.After several trips out and diligence from them, Ty was able to locate the problem and replace the necessary part.NO issues since and my family is thankful for their perseverance in fixing the heat.Thank you!!

Bo
Review №70

I was concerned when I had looked at the reviews, but my experience began with a courteous office staff that scheduled my appointment quickly after receiving my repair order from my warranty company.Jasmin set a timeframe that would work for my schedule and the service tech arrived promptly within the frame and called in advance to verify that I was available.Art quickly found the problem and was able to complete a repair within 45min as he had parts on his truck to do the repair on site.Thanks AC Guys for a painless, pleasant experience.

Ti
Review №71

I own rental properties in Las Vegas and have home warranty policies on all I own.Usually the quality of service is questionable and often slow.The AC Guys received my service request and scheduled with my tenant on the same day.The service tech arrived and found the issue with the heating....he was very informative with my tenants in regards to return timeframe and was back the following morning to complete the repair and get their heat going again.Thank you Ty for redeeming my faith in my warranty company and the quality of service they can provide.Ill be requesting your help on all future problems that arise.

Bo
Review №72

The gentlman Tony who came to fix the heater was very polite did a fantastic job. Would be really cold in the house if it wasn’t for him. Thank you again ac guys you do great work.

Ki
Review №73

These guy treat you rite! Taylor got us scheduled quick and tony fixed our heater very fast. Thanks Tony and Taylor, you guys are awesome 👍🏻

Ja
Review №74

Quality service from start to finish.Ty made the repair on first visit and no problems since.They get my thumbs up.

Ka
Review №75

Taylor was polite and scheduled me quickly! When Tony came out he did an awesome job as well! Very good company!

Mi
Review №76

These guys are awesome. Prompt friendly amazing service. They go the extra mile to come super early or late at night. 🥇

To
Review №77

Great experience from start to finish!Jasmin was courteous in my interaction with the office and Ty did an amazing job getting my heat fixed on the same day!They are on my list of go to companies now!

Jo
Review №78

Arthur woods worked on my unit and did a fantastic job. He knew what needed to be done and was quick at finding any problems and fixing it.I highly recommend Arthur Woods to get the job done.

Ma
Review №79

Very happy with the customer service and the services i was provided with from arthur.. if u need great great service this is the place to go. Satisfied customer and i will be back for more.

Ta
Review №80

Such a knowledgeable staff! My AC went out just as the weather started getting hot! The AC Guys came out same day and returned same day with parts and got my unit back up and running! Quick and painless service call and now my unit runs perfectly! Thanks AC Guys and thanks Tony and Arthur!

Iv
Review №81

Gas company said my unit was broke so i called AC Guys to come out for a diagnosis and possible estimate.Ty came out and gave me the rundown on my unit.the gas valve was simply off on the rooftop, which the gas company never even went to check.Thanks for the honesty and the estimate for replacement, which i still plan on doing in the spring of next year!

Ke
Review №82

Thanks for coming out. Troy did an awesome job. If I ever have a/c problems again, The A/C guys will be my first call. Thanks again Troy!

Sa
Review №83

Good experience with the ac guys. My heat went out so i called my warranty company. Jasmin called and gave me an appointment time. Ty called me 45min ahead to let me know he was on his way and found the problem fast. He had it fixed in less then 30min and Ive had no problems since.

Je
Review №84

Art was friendly and professional! On time and such a pleasure to work with! Taylor I spoke with for the appointment was really patient kind! Great company, fixed my heat quickly!

Se
Review №85

Awesome customer service. and an amazing company. art was quick and professional. I highly recommend this company

wi
Review №86

I have been waiting for over two months for the AC Guys to fix my washer. They have been out to my house 4 times and failed each time telling me they need to order parts when their attempt failed. They have told me the parts are on order three times in 3 weeks and on the fourth week the representative tells me the parts have not been ordered by the warranty company. Promised call backs with information... no call back. There are 4 electrical parts to this washer... 4.e-mails never returned... no communication.... leaving before the washer has finished the cycle assuming it will work... it doesnt and weeks pass. The tradesman is a good and honorable but the follow up really sucks.

Ch
Review №87

This AC company is by far the BEST one in vegas.. not only do they genuinely care about their customers! They go above and beyond to make sure that my family and I had heat this winter! Danny and Christopher the owners are the most polite and professional business owners I have ever come in contact with! The gals at the office are so helpful and patient when I tried to explain what was going on with my unit, and when they sent Ty out he called me in advance to let me know when he would be arriving and he explained everything throughly and made sure to let me know EXACTLY what was going on and walked me through the repair so I knew exactly what I was replacing why and for how much! If there is something wrong with your AC unit I HIGHLY recommend you calling the AC GUYS! They are affordable and one of a kind! I couldn’t ask for better service! Thanks guys! You do a great job! See you this summer when you replace my unit!!!!

An
Review №88

I thought Ron, the technician, was very friendly, knowledgeable, and got the job done. He was patient and did a great job explaining what he was doing. I’d use the AC Guys again and would recommend them to anyone.

Ju
Review №89

Tech was great, honest. His boss however tried to upcharge us for everything. Sold us a $51 thermostat for $246.54. (That we did not need) It is a 5 minute install, and the tech was already there and wed already pay the fee for the service call. Sold us some line about how our 1 year old thermostat somehow caused our 20 year old furnace controller to burn out. Right.His boss also tried to add some other $50 fee to us while on the phone with the tech but the tech so he wouldnt because it didnt seem fair. All in all paid $800 for a part that should cost closer to $500 parts, labor, and diagnostic. (Per their own pricing)Also tried to sell me a whole new system for 7k.When I called to complain about the charges after they sent the bill, their response was for an extra $49 we will trade you for a programmable thermostat (like the one I had before they charged me $246) no thanks.Will never do business again.Edit to reply... my thermostat did not fail. My furnace controller did. Your tech tested my thermostat and actually put it back on on the first visit when he concluded it was still good. On his 2nd visit (after you had computer problems and told us you wouldnt send a tech out even though you had our part from the night prior) you charged $200 over cost of parts for a 5 minute install of a thermostat we didnt need, and apparently took our working thermostat as it is nowhere to be found and no one was home during the repair of the furnace. No pricing on the thermostat was given, and when I spoke with you on the phone you wanted more money to put in yet another thermostat.. that is not the way to treat a customer and you should be ashamed.

Bo
Review №90

Amazing ac service company to work with!Ty is always on time, quick with a solution and has the system back up and running in no time at all my properties!Life savers in the Las Vegas heat!!

Ro
Review №91

Top quality from beginning to end.Jazmine kept me updated from the initial call until my part arrived.Tye was informative regarding the issue and even showed me photos and the replaced part upon completion.New addition to my always call service companies list!

La
Review №92

Ive known Ty Short of The AC Guys for over 25 years now, and he really knows his stuff. You can feel confident with his service because hell stand by it until it exceeds your expectations.

Th
Review №93

Called the AC Guys with a heater issue. Taylor assisted me with getting a tech out to my house asap. She was friendly and helpful. Tony came and was professional and quickly found the problem. All is fixed.

Ci
Review №94

Such an amazing company. I definitely recommend them to all. Art had great customer service.

ty
Review №95

My AC at least waited until summer was fading to fail, but it is still a necessity with a 2 story home that gets hot on the 2nd floor.I ha d two other companies out to provide estimates and was told my 9 year old system was falling apart and needed replaced versus being repaired.The AC Guys sent Tony out and my falling apart system was quickly repaired with a simple capacitor...less then $200 repair versus the $8000+ estimates I was given by those other guys.Thankful for an honest company that provided me a quick repair and no scare tactics to try and sell me on an unnecessary home expense.

Ja
Review №96

The A/C Guys provided me with excellent service.I had a leak in my air conditioning system that had been an ongoing issue.Their technician Ty, came out and found the problem in my system and quickly had a solution prepared.I experienced some health issues and was unable to get the repair completed immediately and had to wait until I was out of the hospital to allow them to do the work.They promptly returned at a pre-scheduled time and installed a new coil in my attic to resolve the problem.I will definitely recommend their services in the future to all my friends and associates.

Ri
Review №97

Jasmine was fast at getting me on schedule. The tech came out had my air working the same day. I will always recommend the ac guys.

Mi
Review №98

Had a continuous problem with my rooftop system and had multiple companies out to no avail.The A/C guys sent Ty and Arthur out to try and find the problem.after an arduous time of them diagnosing the system (almost 2hrs), they located the cause and repaired it immediately.Thanks for the perseverance in finding the issue and not suggesting replacement as the ONLY option!

Lu
Review №99

If your looking for fast a reasonable service the ac guys are who you want to call i had multiple companies out who could not figure out the issue with my water source unit. Jasmine in the office was prompt and had a technician by the name of ty out to my home later that day. And we had heat shortly after his arrival.

Yv
Review №100

I had 2 new rooftop systems installed in 2014 and have kept yearly maintenances done since Danny installed them.Ty is always courteous and on time when he comes out for the appointments and I have had no issues with my systems since The A/C Guys keep them so well maintained!Quality company in every facet of the word.

Information
13 Photos
100 Comments
4.7 Rating
  • Address:1702 C, Western Ave, Las Vegas, NV 89102, United States
  • Site:http://myacguys.com/
  • Phone:+1 702-331-3333
Categories
  • Air conditioning repair service
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–7pm
  • Friday:7am–7pm
  • Saturday:7am–7pm
  • Sunday:7am–7pm
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