Ambient Edge is Always Very Professional and Very Nice when they come out to my home, for maintenance or for anything else. They are a Great Company to have for any of my needs, and they also have Plumbing by Jake too, if you ever need that done. Thank You So Much
Beau Brown was very courteous. He found the problem right away and quickly fixed it. Price was very reasonable. Highly recommended.
Working with Kyle and Ambient Edge has been an amazing experience. Not only is the product excellent but every aspect of customer service was professional and focused on us as customers. I especially want to thank Kyle the sales representative who went over and above expectations, Steve the installation technician for his knowledge and empathy for our needs, and Renee in the front office for her assistance and insight. Every aspect of our relationship with Ambient Edge is fantastic
Brian was great.He is very knowledgeable .He did a complete evaluation of our system .He found the condenser fan motor was failing.Unfortunately your company has a flat rate for the replacement of this part . $900.00.A $300.00 repair with most other companys.Four nuts, & three wires to swap out.Seems pretty excessive.Your guy is great.Your prices are another matter.
Troy came out to repair my water heater. Did a great job, was very professional and personable. Very pleased with the service we received.
I called for a quote to tighten and seal then pressure test a 17 foot gas line. Their tech decided the line which was installed, inspected and approved by the city needed to be dug up and inspected by them so they could bill me for 70 feet of already completed line in addition to the 17 foot line at a cost of over 5,000 dollars. Just to tighten and pressure test the 17 foot line he wanted 1,600 dollars . ridiculous 100.00 USD a foot to tighten a pipe and had the audacity to charge me 100 bucks just to tell me what he wanted to do and not what I wanted done. also be prepared for the spam mail from the service and telemarketing calls they sell your info to. waste of time and money total scammers
My AC stopped working at some point while I was out of town. I came home at 9:30 pm to a 74° ac temp, but an actual indoor temp of 87°. Ugh.I called multiple “24 hour service” places to be told their first available was tomorrow. Not helpful. I got a call back from Joel at Ambient Edge. He asked for all my info, said he’d call in a work order and update me. He text me and said he’d be here in an hour. He showed up right on time at 11:20 pm on a Saturday. So, so thankful!Took a little over an hour + he had it figured out + fixed. I have AC again!! Joel was great + so thankful he called me back. Now I can sleep comfortably!
He was excellent sales person..But your prices are way way WAY to high....
Thank you so much for fixing our AC problem. I have medical issues and dont do well in the heat. They fixed the problem fast and our AC was on again. Boy was I glad. Thanks again Brian from Ambient.
Just had a conversation with Jesse on getting information and an estimate for replacing our two very outdated systems (one 3T and one 3.5T). He was very knowledgeable and thorough in reviewing our needs and explaining the various options. Ultimately we decided to get the recommended units ordered and scheduled for install during the following week!I will update my review when we are officially customers, but if the rest of the company is in the same league as Jesse, Im sure well have a GREAT experience!Just had my new HVAC systems installed and everything went very well! Jeremy and Dustin spent two solid days working tirelessly in extreme heat to get both systems in (AFTER tearing out the old ones). Amazed at how much had to come out and how much more compact the new systems were - a lot more space in the attic now! We replaced very old builders grade equipment with beautiful new Lennox units and the difference is very noticeable!My experience with AE has been great from start to finish. Everything has been well coordinated and Ive been kept informed every step of the way. Thanks to all of you all AE (Jesse, Arlene, Jeremy and Dustin) for a GREAT JOB done by all of you!
My air return was full of water and they fixed the drain unclogged everything and then vacuumed all the water out. It took a very long time because there was so much water and they did such a wonderful job. I would recommend this company to everyone.
Replaced 2 each HVAC systems. Experienced initial installation issues with one of the units; however company was quick to correct and Jason (technician) was awesome. Corrected the problem and followed up 3 days later to ensure/recheck system! Very polite, knowledgeable and explained everything!
Hottest day of year (so far) and the a/c coughs, chokes and dies. Ambient edge responds within 24 hours, replaces the burned out fan motor and has the unit back online. HAPPY WIFE, happy life. The tech was knowledgeable, efficient and the cost was less than I expected. Now a happy (cool) camper.
Brian is always friendly, professional and fast. He answers any questions I may have. I am very satisfied with his work.
Brad came first time! This time we met Russel! Great company perfectly professional 👌 what great employees!!!! Fun and personable..
The techs showed up as scheduled. They were efficient and courteous for an annual service on our AC. Would recommend this company as they service my Moms as well! She has been very pleased with them as well...
Brian Asbjorn was the best. He was actually early for the appointment. Very fast and efficient. He had my AC fixed and running perfect in an hour. I will definitely use Ambient Edge again and request Brian.
Daniel was very courteous and professional, he performed all maintenance duties to our satisfaction. We won’t hesitate to use ambient edge again, they always do a professional job, thank you Daniel.
Amy Johnson = #1 An effective agent in delivering innovated progressive quality services to our community.
They did a fine job, almost grand. however I found that the new HVAC was left with an opening under the house large enough for rats, snakes or whatever to get under the house and a 2X 4 is under the front to keep it in place. There could already be rodents under the house? also the opening to go under the house has been left open. I called Ambient last Friday about this and was told Jesse would follow up, almost a week later no body has called or came over. Other wise I am well pleased with the installation, the men were polite and did good work, almost except for the items reported here. Earl Edmonds
Bo was fantastic to work with! Ambient Edge is always quick to respond and get to your property and extremely efficient in their work. We will definitely use them again in the future. Highly recommend!
The tech was very knowledgeable and good at what he did and also explained everything. The worst part the the huge charge for being there on a Saturday. The service call of over $200.00 was ridiculous just because is was Saturday. I will shop you next time.
Brian and Steven are excellent technicians, were very professional, and got the job done the same day they arrived on scene! The only reason Ambient Edge loses a star is because the technicians used my hose without checking with me and it exploded, rendering it useless without offering a discount or to pay for a replacement hose. I would highly recommend this company!
A subsidiary, Plumbing by Jake, repaired a blockage in the line to the septic tank, which was preventing me from using my kitchen sink and dish washer. They came at the time promised and replaced the line and moved the clean-out pipe out from under the porch. They fit me in at the end of the day but made it possible for me to use my sink until they could come back. Today, I noticed a leak under my sink - water was bubbling slowly out of the trap. Someone was here in less than 2 hours and replaced old worn parts at no charge. I like the way this business cares for its customers: they send info with a picture telling you about the technician assigned to your work. The worker calls when 15 minutes away to let you know hes on his way. They take pictures of the work that was done. Everything is checked and double-checked to make sure the customer is satisfied. I highly recommend Plumbing by Jake!
Ambient tends to be slightly pricier for their service, but you get what you pay for. Their service is top notch with the technician making a detailed inspection and taking the time afterward to describe everything he found (or didnt) and discuss what issues may be coming up in the future based on what he observed. Excellent and well worth the money to not feel like I was just another job.
Hired Ambient Edge for a main water valve pressure regulator install in Bullhead. We did not have one on our property. Travis was able to fix our issues of not being able to control our own ater supply on our property; he was very quick and efficient. Thank you.
The tech Jonathan Sandez was amazing. Very respectful and professional. Looking forward working with Ambient again
Scheduling was easy. Communication is courteous and professional. Shawn called when he was on his way, performed maintenance and shared the companys current offers without being pushy. Always a great experience with this company and their technicians..
We requested an estimate thru Home Depot for a long list of mixed bag work to include shower conversion rough & install, shutoff(s) install (now replacement), vanity faucet rough & install (1 to 2 sink), & main valve shutoff (replacement).. Travis (not a plumber) was pleasant & professional. I am visiting & he showed me things I didnt know at the time of quote which was very helpful. (FYI - we checked it out & works fine).On visit - We received a verbal quote for total of all work that IMO was exhorbidently high & I never received the written itemized quote (e-mail) as promised. So even piece-mealing the work (over time) is not an option for us (women) to explore at this time without benefit of itemized quote.. Also, BIL Pat (back east) is licensed plumber & if it becomes necessary I will fly him out.
So thankful they were able to come out late at night as the temps in Lake Havasu were over 110. Handled it with great people skills at all areas
They were great workers and didnt stop until they got the job done. would recommend ambient edge to anyone. They are wonderful
Very pleased with service and personnel. They were polite, and informative. Aswered all questions and explained new directions on operation of A/C and heater.
Beau was very professional and took time to explain everything. Very pleasant experience. I will use them again when needed.
Ambient Edge is the only company that I call when it comes to servicing my heating system and AC unit. Every time I call and speak to a customer service rep to make a non emergency appointment very often she can schedule a technician the same day. All technicians call before they arrive at my house. The technician always show up on time and greets me with a smile. He then proceeds to ask me about the symptoms and gets to work to resolve the issue. Today Brian Asbjorn took the time to thoroughly check out my furnace. He answered any and all questions I presented to him. Brian has many years of experience and does an excellent job. I highly recommend Ambient Edge to my friends, neighbors, and anyone that is considering using their services.
Service technicians were professional and friendly. Kept the area clean and advised what procedures they were performing and reported a satisfactory inspection. Also explained other service items that should consider in the future.
The Technician, Tony, was very thourough and explained everything he did and why he was doing it. He was Awesome and i would use this company again for my A/C needs.
Daniel was on time and professional. He did a maintenance check on my A/C unit and respectfully answered my questions.
Excellent service. Maintenance done twice a year for over four years now and we have never had a complaint.
Jonathan serviced the unit, changed the filter with the filter I had here for it. Added the oil additive it required. Checked all the thermostats in the house to make sure everything was working. He is really a very nice man, would recommend him to anyone who needed work done on their unit, he is very thorough.
PLEASE READ IN FULL. I contacted Ambient Edge to get my commercial freezer at my business looked at. The technicians arrived and I even showed my phone to my business partner and the time was 1:15pm. I left the store after about 30 minutes and came back but didnt go back into the physical store and waited in my car. I watched the technicians drag their feet and walk outside to their vans. They were out there for 8 minutes and already spent over an hour trying to fix my freezer. I decided to walk up to their vans to find out how much longer since we closed at 3pm. As I approach, I see one of the techs just holding a cigarette! They are charging $105 for labor and here they are having smoke breaks on my dime. They immediately come back in to put my freezer back together because they didnt have the parts to fix it. They finally approached me at 2:45pm to tell me they were done. The tech, Christopher Johnson, tells me its $345 as the total. I asked how exactly he came to that price and told me he was there over 2 Hours. Which clearly was not the case. He started backtracking when I told him the breakdown was $79 for the truck fee and $105/hour for labor. As he was there for 1.5 hours, I deducted 15 minutes for their smoke breaks. Total came out to be $210.25. So they essentially tried to scam an additional $200 without fixing the problem. I called to speak to someone about the poor service received and its been 10 days without a callback (Even though the receptionist Emmy assured that I would receive a call). To add to that, one of their sales people had the audacity to send me an invoice for $4,000 to fix the freezer. Hello?? A brand new unit costs $2,000 from any supplier.
Everybody I spoke with was incredibly patient and sweet. They were expedient, and he really knew what he was doing. I highly recommend their service!
Brian seemed very honest in assessing our A/C condition. He also checked the condenser in the attic and took photos to show how badly it was installed. He really seemed to care about the condition and explained that it should be corrected as soon as we can. Brian was personable and loved our dogs, who also seemed to love him.
Shaun and his trainee were both efficient and professional. Nice to see a technician that has personality and a sense of humor. Thank you Ambient Edge
They no called no showed for the first apt. I waited for 5 hours and when I called them they apologized and if I rescheduled they would give me $20 off my $79 tune up. The 2nd appointment they came an hour early and my boyfriend let them in at 11am and my appt time was from noon to 5pm. I ran quick errand and was going to be home by noon. when I called to complain they lied and said the technician did call me and bo one answered? Do they still go to your house an hour early if you dont answer??? Then my boyfriend pays it and they didnt honor the additional $20 discount. I called and of course they said we will look into it. its been a week and no resolution. I called another company to make the repairs needed. I wouldnt waste my time on this company again!
Did a good job very polite and professional however 45 mins late after said time
Have a high volumn restaurant and the ac went out at dinner service in June in Las Vegas. The guys came out and had it fixed in 2 hours. Awesome job.
Shawn Sheneman, is very knowledgeable, professional and extremely polite. He arrived on time, and was very thorough in explaining our new Clear Sky Continuous Sonic Self-Cleaning ION Generator. I am so pleased with his performance.
Fantastic service! Brian A is a true professional who is highly skilled and was great to deal with
Technicians have performed a great job and very professional in dealing with customers.
Brian and his partner had everything repaired and up and running in no time! Great job!
Jordan came out to my business to inspect our units. He was absolutely great, pointed out things that previous businesses overlooked or simply didn’t care about. Took the time to explain everything also. Very happy with the service he provided!
I am very happy with the service I received from the Ambient Edge. The technicians were helpful, knowledgeable and courteous. I would not hesitate to use this company again or to recommend them to others.
The service was excellent from the time we requested, scheduled and secured payment on a dryer vent cleaning with Stephane and Arlene, to the actual cleaning by Hunter! Everyone was friendly, prompt and professional.
Very happy with Beau! This is the second time he has cleaned and checked our AC. Could not ask for a better job or a nicer guy...Thanks!
Devon Ross helped us to install a toilet and we appreciate his hard work. He was very professional and even went to get a part we needed to replace due to leakage. We appreciate him and his work ethic!
Loved the communication from Ambient Edge. Danny was thorough with our check up. I appreciated the follow up too. Great service! Thank you.
Ryan was prompt, very knowledgeable and personable. What a nice, polite young man. We would definitely use this business again in the future.
Excellent service, nice maintenance man. Highly recommend .
Ryan Young was our service tech today. He is new to us and we found him to be very much in keeping with standards we have come to appreciate with Ambient Edge. We have been without AC for about 3 weeks, not because Ambient Edge couldnt schedule us for the work, but because we had to research and coordinate options that would keep costs down for us at this time. We are dealing with other issues that we have no control over, so saving money is very important right now. Ambient Edge has been more than willing to work with us and I find that to be rare these days.One point I have had issues with is that the office staff would tell us one thing and the techs, when we saw them, gave us different information. This is not uncommon in a service industry because most of the office staff have never been out in the field, and they were hired for their bookkeeping and other office skills - not their tech skills. When I asked Ryan if he could express my concern about this and suggest that office staff get some training so they know a little more about what actually transpires in the field he told us that the company already has staff ride-alongs as part of their plan for employee education. I was thrilled! I think miscommunications/misunderstandings can be avoided with education.In my opinion you can count on Ambient Edge to continue to make improvements so that they can provide their customers with the best service possible. Keep up the good work and keep learning from each other.
Once again on time, honest,, professional and easy to talk to. What more could you want? Were satisfied! Thanks again to Jordan you rock!
Watermain leak, Ryan diagnosed faulty pipe/fittings. Repairs were implemented. Customer is extremely happy with the quality repair.
This time the guy didnt stay long not like the last service. I dont know how thorough and quick he was compared to the guy who did the service prior who had gadgets testing the 2 air conditioners lasting about 2 hours.
Very disappointed to learn you do not have 24 hour service. Even your answering service didnt know. False advertising! Not happy at all. That was one of the main reasons I contracted with your company.
Responded to my call for emergency service for help in fixing my a/c during this heat wave. Really appreciate the fast service.
Dan Van Pelt was super nice and helpful and got our unit back up and running in no time. Definitely recommend him for all of your HVAC-R needs!
Beau was great. Very patient with us when installing an uncooperative thermostat. Very personable. I will be sure to ask for him by name in the future.
Travis of Ambient Edge/Plumbing by Jake; Notice given prior to arrival. Well spoken and thorough in his assessment, inspection, and recommendations. Easily communicated the probable issues and possible methods to safeguard against future happenings. Looking forward to having them back out to perform the needed repairs.
Very good service! Very polite and did a great job .thank you
All I can say is Mr. Johnson came and did the job that no else seem to be able to diagnose and fix it. I give him a 5 star review
They came out the next day, so super fast! Not to expensive either. So that was a blessing lol
Very knowledgeable, very quick at fixing the problem!
The technician seemed to know what he was talking about he gave us lots of information about our unit and what we need to do for it I really appreciated his impact. We will probably use them for other things in the future.
Jason was on time and very professional. Outstanding service from him and Ambient Edge.
I paid $3.600 and they didnt fix a thing. Ill never use them again.
The kid was a bait and switch p.o.s.Trying to take advantage of people..Most unethical lazy kid Ive ever seen..Good luck to anyone using them!!!
Technician Ryan performed an efficient and thorough AC inspection, provided a insightful analysis of the system, explained what he was doing and why, and made recommendations for what future services would eventually be important and which were unnecessary for my system.
Johnathan was great. He showed he knew what he was doing and performed his job very professional.
Kyle Evans was the representative who sold my husband Don an I our 2 new Lenox HVAC units. He was very knowledgeable in all aspects of Ambient Air Systems an the Process. he was explained the complete operational systems. He thoroughly explained all options, benefits, and financing. He even went up into our attic to measure to make sure there would be no problems for the installation technician. Kyle offered an explained several financing programs to find the one that fit our needs. Kyle made several visits to our home several time to help us with paperwork etc.We have used Ambient Edge for the last 10 years in yearly HVAC units maintenance and have been very happy and impressed with all the accommodating an helpful technicians. So, when it was time purchase new air conditioners Ambient was our 1st Choice. Kyle was Great! We all know Lenox products are the best! Thank You for Honest Sales and Service.
Very well pleased with Ambient Edge. I have used their services for several years and have always found their services to be excellent . Beau Brown is a great rep for Ambient edge and I request him every time service is needed.
Brian has been to my home many times to service my Lennox unit. He know the Lennox brand and I requested someone who been train on Lennox.
Had to replace and install a conversion kit for my tankless hit water system...He was kind, courteous and prompt...very pleasant young man and very professional
We have been very happy with Ambient Edge They are very professional, Shawn is very easy to talk with He lets you know what & why when he comes out on a call Makes sure you are happy with everything before he leaves You know when there coming and who is coming each time someone comes out
Travis replaced both faucets for each bathroom and drain plug. He also repiped the washer connections and brought them up to code. He also put in new kitchen sink disposal. He checks all his work to make sure everything works. He is always on time.
Received call tech was on his way; arrived as advised, very courteous and knowledgeable
My technician both texted me and called me to make sure that I knew he was going to arrive shortly. He was courteous and kind, explained things well, and answered my questions.
Professional service tech. Great personality. Knew what he was doing. Will use him again.
Daniel was prompt, courteous and professional. He took care of our installation and answered all our questions.
Replumbed my whole house. Did a great job. Work was done in minimal amount of time.
Brian Asbjorn arrived fast, inspected our AC and troubleshot with options on how to proceed.
Shawn was very polite and knowledgeable. I want him to take care of any problems I might have in future.
Know there business. Great guys. Thanks
Weve dealt with Ambient ever since they installed our heat pump several years ago. We have never been disappointed with them in any area.
Had 2 Full Complete AC and Heating systems Installed both upstairs and down stairs. Called around got a few quotes and then decided to go with Ambient Edge. They seemed honest and trustworthy no BS sales pitches.. I am so glad that i did. It was no pressure from the beginning, Jesse the sales consultant who came out to do the quote for me did a thorough inspection of my old units and then took measurements of the whole house (BTW.. The other AC/heating businesses didnt do that). He gave Me several options and explained the differences for me to understand each one. I went with a full replacement. The guys on the install team were awesome, polite kind respectful crew. They went right to work answered any questions i had, you can tell these guys knew their stuff! Installed quicker then expected. If i could give this company a better rating I would. They crushed it! I totally recommend this company. They earned my business by being Honest Professional and Trusting. BTW the price was right also. GREAT JOB Ambient Edge!!!
They charged me more than agreed and they fraudulently signed my name on the invoice. Very unhappy with Ambient Edge.
Brian was professional and honest.Arrived when they said.
He came in and said nice home. Then looked at my old water heater. I told him I already purchased one at Home Depot. He then gave me an estimate of $1200.00 for installation. What a rip off. I said no thank you and got another service for less than $400.00.
Just received a quote for now, but I was impressed of the options that Ambient Edge offered me, I will be using them to install a whole home filtration system.
I am a guy who likes to fix things myself and when my fan went out on my AC unit outside I attempted the repair myself. I thought I had it all right but the new part died pretty quickly. Got a replacement and then that one died as well. So I figured I must be doing wrong so threw in the towel and called these guys based on the google reviews.Josh was on time called ahead to let me know He was on his way and was at the door when he said he would be. I told him my adventures and he figured out what was wrong almost immediately and not only showed me where the mistake was but also made sure I knew how to rectify it.There was no attempt to hard sell me on anything only advice and education.Could not be more pleased with his service, attitude, or professionalism.I dont know if all of their techs are as good at customer service as Josh is but the experience he delivered has ensured the next time I have an issue I will be calling these guys again.Thanks Josh!
Beau is very professional and experienced. Loved his work and attitude.
The technician was friendly and very competent.I would use this company again.