My wife and I moved in here over a month ago and we’ve had an amazing experience so far. I’m very surprised at how many negative reviews there are because we’ve had no issues. The maintenance staff is very responsive. The trash butler is always nice and welcoming. The other tenants are always cordial.Gisanny works at the front office and has helped in every single way. To be honest we have been high maintenance, yet she always responds and helps as quick as possible.Also the apartments are set up to be smart home compatible. We have Alexa lock and unlock the doors for us as well as set the AC. Everything in the apartment feels brand new.Yes, Once in a while the neighbors make noise but that’s expected in an apartment. Families get together to barbecue and sometimes they get loud... but that’s what families do when spending time with each other... they laugh and have fun. Makes the complex feel more homely if anything.I’m elated with our decision to move here and have recommended to many friends and family members to move here.

Hi my name is Jeanette Rojas Realtor l would like my feedback for Wanda Galarza l had good experience with her during my search for a client about rent …she has goodKnowledge about her work and skills forIdentify necessity for client and adding too the great customer service she has ….lam feeling good and happy when you find these people at front with great services to the Public …thanks Wanda ( people like her we don’t see everyday) thanksJeanette Rojas Realtor .

I have been a resident her since Sept 2020 and I have seen the different people coming and going from the staff, one thing I can say I did have an issue with the new management how they were taken care of things but after you speak to them and understand that they are trying do of just enforcing the rules that were not being done it makes senses. The parking here was the worst until the office staff gave us the right to call the towing company to remove cars that are parked in our assigned space and some of us even pay these spaces. So clearly the people that are talking bad things on here is that they are not following the rules that they signed at move-in. I love this place more now then ever!

PLEASE LOOK ELSEWHERE. Although this apartment complex looks luxurious and high-end, it is not. From the moment I moved in, things were off. The bath tub had what looks like dried speckled paint all over it, but the office just essentially said “oops.” This is truly not that much of a deal… but if you’re looking for a place to be able to relax and feel at home, stay away. For months now, I have had issues with the people bellow me having their dogs barking constantly…for hours. It sounds like the dog is in my apartment. I tried calling and e-mailing multiple times, but nothing was ever resolved. It’s impossible to either work from home or sleep with the constant noise from the barking. Not to mention it must be pet neglect is these dogs are barking all the time. Which brings me to the absolute nightmare that is trying to a) get ahold of office staff and b) have them do anything about your problems. My friend lives 2 doors down and she has had the same experience. Nice looking gym- yes, absolutely. But hopefully you can get passed the “boxing club” that takes up a third of it and play incredibly loud music on speakers and yell, just about every day around 6pm. Again, the office doesn’t seem to care that this disturbs anyone else trying to workout. Also, sometimes there’s kids in there? Sometimes in bathing suits playing around? There have been multiple times when there has been trash bags left in the stairwell. At least 3 times I have seen huge pieces of dog poop in the stairwell as well. Kids run up and down the hallway, which you can very much hear. The plumbing is very odd. I am on the top floor and there is usually what looks like pieces of paper with words that appear in toilet bowl (I live alone). The shower drain is chronically clogged- a problem I have never had in any other place, ever. I am constantly having to buy drain-o.And just so I don’t sound petty, the good …. Located near multiple restaurants and grocery stores. Pool area is appealing (when there aren’t tons of kids and loud crowds). Gym is well equipped (but…see above). The maintenance staff is friendly and helpful once they get around to you.

Great place to live! Super clean, very responsive at the front desk. I highly recommend living at Monterosso apartments!

New management has made this place so enjoyable. Very thankful fur Javi and Wandys responsiveness. They were always available for any questions we had.

Just went drop off of my friend to this property and it amazing, it has a resort feel. When entering the clubhouse that the office is in and there was a resident yelling at the office lady and would not allow the office lady to speak. I stood there and just watched how everything was unfolding and how rude this lady was to the office staff all because her friend was parked in someone else space and I guess the resident that owed the parking space called to be removed. Wow is all I can say to the office staff but hey if they are upset is because your doing something right, I had to write on here after reading all these reviews. Maybe that lady wrote on her too...LOL... there is always two side to ever story :-)

I visited this community with my daughter and is beautiful! If you want to live in a place that enforced the rules, this is the place…. Period!

If you are thinking of moving here, DONT! The New front office team is rude and disrespectful! Especially the new property manager Javi Galarza. She is completely unprofessional, yells and gets in your face. I pay so much money to live here to not feel comfortable in my building! The hallways smell of trash, the building is also filthy! My AC went out for a week and when I went with concerns Javi yelled at me! I am disgusted with the property manager and the building! I cant wait for my lease to end!

Absolutely a great place to live. Manager and the staff members are always willing to help. The maintenance crew is also very responsive.

Very nice professional new management

If you are thinking of moving here, think again! Yes, it looks luxurious but when it comes down to it, it is just an overpriced complex full of inconsiderate people. The officer who patrols the community is amazing, but he can only do so much. You get one assigned parking and are charged for the second. Yes, it’s nice to know you will always have a parking spot, that is, unless you get home and someone else is parked in it. Management will tow the car but it has to be illegally parked for 24 hours. Nice to inconvenience me, while the resident who is illegally parked gets 24 hours to move. I would rather live somewhere with less amenities and considerate people. I can not forget to mention, there is no after hours number so if the office is closed when you get home and someone is parked in your spot, there is no one to address the situation.

Not a bad place to live !! Gino is the only person that can better explain the complex, but the floor in the units are weak and hollow and is not good when you have noise upstairs neighbors with KIDS and you complain to the office and you will not get any help. We cant wait to leave!! Also, for the pool area you get to hear loud fowl language in Spanish and English like with you leave in the HOOD..SORRY BUT IS THE TRUTH...

I was apartment hunting like no other and then I found Monterosso. Since that day I didnt look back. Ask for Jean Carlo. Nothing compares to his customer service before, during, and after signing a lease. Super caring and devoted to his work and family.

The officer on duty is the only positive thing about this place. You pay for a parking spot and can’t even park in it because someone else is always in it. You try and talk to management and they want the car to have been tagged “illegally parked” for 24 hours which means you are inconvenienced by having to park somewhere else (if there is a spot that will not get you tagged as well). The lack of consideration from the staff as well as other residents makes this place one I would not recommend. There is also no after hours number for you to call so if someone is in your parking spot after office hours It will not get tagged and you’re just SOL. It is also overpriced and you will always find some type of trash in the parking lot.

But for my own opinion it s to high the monthly price rent

Beware. All that glitter is not Gold. personally I have had a very bad taste of this community, just waiting for the lease to be over. Will not recommend not even to my worst enemy. Don’t ever think of moving here please! This people are not good!! They don’t care about you, nor your family. They harassed us constantly, they are the devil in the flesh.

The employee gisanny was very nice and professional. Most definitely will rent here

The worst experience in my life was to ever trust you guys, what a shame wha you guys did to us, hopefully one day I will buy out your company and show you how to really treat people, disgusting service. Will never recommend and will have all my family leave negative feedback on all your social media platfroms and expose all of yall dirty things yall did to us as resident. Paola is the dirtest and nasty property manager I have ever seen, if you are a future resident? Wow let me tell you this people are a nightmare they dont care about you nor your family only their interests, this company truly dont care about you.

Festival Gino and John is the best I love them anyway theyre funny I love the apartment I feel like I leave Im leaving large and a nice resort

Definitely not worth their prices. Poor management. False advertising and hidden fees. Not recommended.

Ive been here 5 months and still issues with parking,not enough spaces given to tenants..now Ive had a family who lives upstairs and I think there trying out for circus of soliel,solidly, parents havent told there kids people live downstairs..till 12/1amim rt now waiting for sheriffs to come talk to them.this has been going on for a while.and yes management knows they just dont live here.this place was beautiful and better managed a couple of months ago,now its really bad.ask questions before signing a lease looks can be decieving.theyve lost there love for tenants and its all about the money this is not a good place to move to.stay away..looks can be decieving...

Gissanny Núñez was the agent, super professional, friendly and gave us much informationLove her work ethics!Thank you

Thanks to Jean Carlos ocasio for showing me around the place my family and i are really happy thanks

Not Proffesional, these people are crooks. If you want to waste your time and your money, then monterroso is the place for you. 1 STAR- If there was a NO STAR i will give them NO STARS AT ALL.

The best attention and customer service I recommend them full Jean and Gino the best💯👍

Good service, good people but the best employee is jean carlo Ocasio trevińo

Dont even think about moving here, this has been the worst experience.

Great place to live and great staff!

Great place! Wonderful staff!!!

I am member of this community, I can tell you that this community sucks.If you think of moving here, please think twice they are not professional.

Jean Carlo, The Best salesmen.

Read this username out-loud.

Jean Carlo is the best!!

Muy amables, te ayudan a resolver cualquier inquietud, y un trato excelente gracias a wandy tambien por su atención y execelente trato

Excelente atención. Me siento bien atendida. Gracias

Es un conjunto q no recomiendo para vivir, no existe una buena administración.Se envía correo a la administración con los servicios ofrecidos q al día de hoy no funcionan como piscina .salón de juegos los domingos y puertas de entrada dañadas pero au. Lamentablemente sin respuesta o solución 😕

Excelente atención de parte de wandy y Javi muy profesionales en todo lo que hacen

I received attention from Wandy, and she is excellent, she took care of me very well, super friendly and explains all the requirements in a simple way to make the process fast. Despite having several people for attention, I was pleased with Wandy

Excellent attention and quality of service excellent prices 5 stars the girls are beautiful and friendly

Son un personal muy Profesional y una excelente atención recomendados 100% ✨

Super friendly, very professional. Great team especially Wanda 🥰

Excellent attention, very attentive girls !!

It really is a beautiful, quiet community.

Rich quiet place to live clean area and good service. If you need me to solve something, they help you right away. maintenance works well 24 hours a day, 7 days a week management works at its best. All you need talk to Javi or Wandy they help you in all excellent people.

This was a perfect place to live !! About a month ago a new administration arrived, they changed all the staff and now everything is a disaster !! They do not respect working hours in fact today Sunday there is no one when they are supposed to work from 10:30 am !!! There is not even a concierge person !! I put in a request for fumigation and for review in my bathroom for malfunction, 5 days have passed and no one has reported for my apartment !! Im really sorry for the bad decision they made by changing management !!!

I moved here since January everything is nice but there is no parking for the visit and they said they were going to give more parking still waiting, I live on the first floor and those who live upstairs do not have consideration they do not teach their children not to jump they have to walk they are not outside playing they look like eduquence horses

The old administration was excellent now here EVERYTHING is a problem, if you are a person who receives visitors THIS PLACE IS NOT FOR YOU because there are simply no visitor positions here people have no where to park and if you think of lending your parking space to that visitor will also be towed, you cant even stop near the doors while unloading the food purchases for your house because you are towed, here now they want to fine for everything with a terrible service the manager is a SCREAMING delivery companies do not have I access the lockers and they are always asking for the favor that they open them when the offices are closed, this is simply some EXPENSIVE apartments made with the cheapest materials on the market!

As Desiree comments, this was a perfect place to live, the young woman who currently occupies the position of Jean Carlo, does not solve anything or provide solutions to any problem. He looks at you and listens but as if he did not care about anything about your requirements or doubts. How unfortunate that such NEGLIGENT and unprofessional people are placed in these positions.

The apartment is very small, and they dont have enough visitor parking !!

I moved in early in my quarantine and without a hitch, they made our move-in process easy. Gio and Jean Carlo attended us in the lease office. Regarding maintenance Donald and José are always available to review any detail in the apartment and in the social areas, always with a smile and ready to help. Thank you all.

Since I moved in the best, UNTIL THE NEW COMPANY TAKES IT, IT IS DISGUSTING AND THEIR STAFF, THEY ARE RUDE AND DO NOT SOLVE ANYTHING !!

Very satisfied with the service, Gisanny Núñez Aponte is very professional and helpful. He always helps me with my concerns and assists me very quickly and effectively. Ive lived in these apartments for a while

Very good service and professionalism, I was attended by Mrs. Gisanny Aponte. I love this place. Thank you!

Professional place where everything is in black and white, the leases are very good, both definitively 5 stars.

Very good service and Jean Carlos was the one who attended me.

Excellent team work.

Jean is the tough one 💪🏽