My boyfriend and I both got jobs at Walt Disney World and we needed to move down to Florida ASAP after our previous living arrangement had suddenly fell through at the last minute. Our leasing agent was Michelle and let me tell you, she was so amazing! She was beyond helpful throughout the entire process and did everything in her power to make sure we moved in as quickly and as smoothly as possible. We are so grateful for her. And the apartment is everything we hoped it would be. Its cozy, clean, and overall just so well kept. Any minor things in the apartment that we noticed that could be fixed (there werent many at all) were literally fixed within 24 hours of us bringing it to the attention of the staff. The area is nice and quiet but so close to everything you could possibly need. The neighbors are also very friendly. We are so grateful to have found this place and if youre like me and have to read every single review for an apartment complex before you consider it, trust me, this is a great one.

Its nice and quiet. I love it here. I would have given it 5 stars but there were a few problems when I moved in. However most were fixed.

I moved here august 2021 with my son and grands from MarylandI can say the pictures are trueStaff is responsive and this complex is clean and our apartment no surprises just what we wantedI love it here and love the communication the little events they planMama G

This place is absolutely amazing! Management and staff in the office are always so welcoming and always willing to help no matter what. They remain professional and are super friendly! Especially their new manager in the office. Maintenance is AWESOME as well! They have always been beyond fast with getting my work orders done and they always fix any issues I would have. HIGHLY RECOMMEND THIS NEIGHBORHOOD!!

Had an issue with my Dryer and A/C and within 4 hours someone showed up, explained what the problem was and how he was going to fix it. If I ever need anything the people from the office are very responsive. Overall is a good quiet place to live. Like any other Appartment community prices are going up, but that’s part of the market. However not too bad for having peace of mind and knowing that they enforce their rules which make the place a safe place to live and be with your children…

My leasing Agent was Michelle, very proffesional, she did everything possible in her hands to help me move in, very responsive to my questions and very nice person! My process, once approve was very smooth! Im very happy with my new apartment!

Heron Lake is a clean and quiet community with an amazing staff of dedicated individuals who work diligently to make you feel comfortable and at home. There is always a smiling face around, no matter if you’re visiting the office with the lovely ladies, or spot one of the maintenance technicians in their golf carts. I haven’t experienced any issues living here, and most of all, my dog enjoys his visits to the dog park!

Beautiful property. Clean with quiet apartments. The staff is friendly and professional, specially Michelle!

My family and I love living here. Every employee has been and are exceptional with us from the maintenance supervisor to who I vote for today Fio. I couldnt thank her enough for simply being her, an amazing human being. You guys are living proof that good honest people still exist in this world. Thank you all.

Rents here are super high and every year they increase the monthly rent by alot. They also tell you if you want to renew you have to do it 3 months before your lease expires to avoid an additional increase. People who live/rent there dont last more than two years because of the above. Office and maintenance staff is very courteous.

Food was great, place looks great, and there was a very pleasant atmosphere.

I have had a great experience from day one with the customer service provided by Michelle who took me through all the steps to become a resident here, but I also have to say that the few times I have been attended by Fio, she has also provided excellent service. I will recommend anyone to come and join this peaceful community.

The entire staff is very professional and helpful when it comes to assistance within the apartment complex. I was help specifically by Mrs. Martinez Michelle and I was more than happy with her response and help.

Love the staff from the office and the maintenance they all do a really good job and the service 👏 👍

The Property Management team is awesome to work with, and on top of ensuring any issues are resolved.

The office people are phony and liars. Apartments are nasty specially apartments facing the back are very small and full of bugs and Cockroach, Nasty place to live

Best apartment complex ever ..... peaceful, decent, clean, organized. Maintenance Department A+ always on point. Pool perfect and Office Management ( Fio ) best in the business.

Since moving in we haven’t had many issues. The office staff is great (when and if they answer the phone) but my issue is not with them. The issue I’m having with this complex is I can never sleep because my neighbors are so freaking loud. During the day, I don’t hear anyone. But it’s like when the sun goes down everyone decides to party?! Basically my point is, if you want to sleep, don’t move here because KPD is useless and there’s only so much the office can do since this happens after they’re gone for the day.

From the moment my boyfriend and I came to view these apartments we were so impressed by the honesty and transparency of Laura. She showed us an apartment even though we didn’t have an appointment. Once we decided to move in I still had a bunch of questions for her which I went back and fourth with her in email and she always answered within 24 hours! When we officially moved in a few weeks ago there were a bag of dog treats for my pup and and bunch of snacks for my boyfriend and I! She also got us a personalized dog bowl for my dog with his name on it! WOW! I wasn’t expecting this and was very impressed with how much they care about making their tenants happy. The only reason I’m giving 4 stars out of 5 is because our particular unit shows some signs of wear and tear but that’s expected from a property built in the late 80’s. It actually looks great considering it’s age! Thank you Laura for all your help making our move in process easy and stress free! Also thank you to Luis from maintenance for helping me jump my car battery! He saved me!

I move to this apartments about three weeks ago and it’s been great. The staff is helpful and friendly. Janet especially is so kind and helpful. I had some maintenance issues and they fix them right away. So far it’s been a great experience.

Great community....and the maintenance and office staff are very professional......5⭐️⭐️⭐️⭐️⭐️

Since living here I have had a few times something has broken, one time it was my fault. Both times the office was very understanding and didn’t charge me for the items. Also, I am very excited about a recent feature, trash valet, which will have someone pick up trash from my apartment. Since I live in the front this is amazing!!!The only downside I have is I feel it’s still a little overpriced, but I chose to pay extra because the complex has some reasonable amenities and they care about improving.

Very helpful staff! The apartments are amazing. extremely safe and quiet. Would 10/10 recommend to anyone looking to live here.

AVOID AT ALL COSTS!! Between taking three months to fix a freezer which was broken when I moved in and anthills coming through the walls of the apartment, kids yelling at the pool at 4 am and dog owners never picking up after their dogs, save yourself a couple hundred dollars and a few migraines during sleepless nights and RENT SOMEWHERE ELSE!!!

Nasty place to live, and office people are fake and liars. Dont waist your money and time

Decent community

The week management had new water meter devices installed to our water heaters, I had no hot water right after a new device was installed. Chris Rodriguez, who is now Head of Maintenance here, was at the building beside me on 01/16/20 and was kind enough to come over and inspect what the issue was in my not having hot water. In minutes, Chris noted the hot water valve closed and resolved the issue. That was very nice of Chris to come and check it for me without my having to call the office. We spoke for a few minutes and I can tell that Chris is a good guy whose trying to do his best here. Chris welcome aboard and thanks again for your kindness on Thursday Jan. I enjoyed the chat as well. Take good care. IFleming

Had a broken window for 2 months, had to visit the office no less than 4 times to get the issue resolved. Shameful company

I have been living here for about a year and I love the neighborhood, it’s so safe and quite! Leasing girl is always helpful!

Love the Staff and the Community!

Nice apartments enjoyed living here past two years. It’s unfortunate the trash over flows constantly and people don’t pick up after there dogs. Overall four star rating.

We lived here for 1year we couldnt renew the lease because we had to move to Maryland. This place is the best I never found cockroaches or any insect in my apartment the complex is safe we used to let our stuff outside and nobody took it. The office ladies are nice especially Maria, shes my favorite when we call her about the maintenance she send the guys to fix it right away. The place is nice and quit I like it

I will never go back to this place not even if rent is free. Always someone new at the office different stories the cost us to much money. I was thinking to no right anything but I don’t want people to experience what I experienced in this place .if I can get 0 stars I will do

The apartment itself is nice. I love coming home to see my things safe and in the right order. However, the cons greatly outweigh the pros. The people woman in the front office seem nice, but nothing that needs to be done is ever taken care of. The knobs on my door had broken and locked me into one of the rooms. If it werent for the family that I had who visited I would not have been able to get out of the room unless I broke the door down. I put in a request to have something done in the apartment and it takes them nearly, no exaggeration, a month and a half to two months to fix. The door knob that broke, I fixed myself and when someone finally came to fix it, he saw knobs on the door he got upset with me about the work being done and walked out, without actually doing any work to them at all. Its a lot more than this however, it would take too long. Just dont consider living here. They dont actually care about people.

Pretty nice area. Just some units need a little bit of handyman work

DO NOT LIVE HERE! Giving Heron Lake 1 star because 0 stars isnt an option. The staff was completely incompetent & rude...about everything. Any time we put in a work order, it took forever for someone to come assist, if they even responded at all. Most of the time they just marked the task as completed without even coming to our apartment or contacting us. When we moved out, we gave our notice 3 months in advance. We got a flyer posted to our door with renewal rates & when we went to the office to again tell them we were not renewing, we were told we had given no notice(by the same woman we had signed the intent to move out) Waited about 15 minutes & she came back with the move-out paperwork with our signatures on it...convenient. Same thing happened on day of move out. She claimed she had no idea we were moving out. Then after assuring her we had talked to her & filled out the appropriate paperwork, she acted like she had forgotten & apologized. Now we supposedly owe them money?? We paid all of our rent on time the year that we lived there & did not damage the apartment in any way. They never sent us any bills or notices, we just started getting harassed by a collections agency. Now we basically have to settle & pay because its not worth it to take to court to fight. Absolutely the worst renting experience EVER!

*i leave here from 2013 and i am very happy with this place, i never have a problem with nothing in the apartment, i paid around 1,200 with no problem even the complex is under renovation is near to my Job and is very secure for my 3 year child, wife and cars .Nothing is perfect .*The Staff in Maintenance is nice and work hard for maintain everything under control 9/10.*The Management have 8/10 .

I currently live here, and the staff, Nia and Hope in the office and Maintenance have been very friendly! I moved here from PA in September without a problem! I had one work order put in, which was answered within an hour! My apartment is clean, the facilities are clean, and well lit at night! the poor reviews on here are obviously old, this has new owners, and the community is nice! Been here three months! My only complaint is the pool should be heated. Been too cold since October :( And the pool area is so beautiful! Enjoyed it the first several weeks I was here!

Excellent for living, thanks to Ms Fiorella, excellent service

They never pick up the phone or email back... rent is ridiculous now... the only good thing is their maintenance is done quick...no parking when you home at night, im pregnant and have to walk a block to park my car because there all these peoples cars in my area that are not supposed to...

I moved in. Liked it. Over the 3 years I have lived there is has gotten worst. They dont answer their phones. They never are in the office. The trash over fills. I have had my neghbors stuff stolen off her porch. And for my I have had my Amazon package stolen yesterday. There is no security. Now Im playing the waiting game for the leasing office to return my call and fax the paper over to my new apartment. But of course I might have to camp outside to wait till they do. Nothing is ever done. Worst customer service. This is why I am moving. I have never been so upset and disappointed like this. Good luck.

Nia and Maria at the office are both very sweet, moving its self can be very stressful and these two really care! The apartment its self is very nice, all the appliances work and everything is maintained. No complaints.

I visited this apartment complex a few times because my niece lived here for about 8 months. And what I observed was the trash compactor was always overfilled, people not picking up after their dogs, and a lack of security all around. A lot of safety issues. My assumption this is a new company because the security flaws throughout the application process to become a resident is horrifying almost no one is 100% vetted. If you have younger kids or college age student children id advise away from letting this be a top pick for them. If there’s no absolute option make sure they don’t use a roommate system here.

Didnt like it - low class of tenants smoking weed in parking lot, was shown an apartment and not less then 20 -25 roaches scattered when the apt manager lady went to show me this beautiful apartment - I think not... has to be nicer places in or around Orlando.

A really peaceful and out-of-the-way apartment complex. Evie and everyone else in the office is really professional and friendly; you definitely feel comfortable reaching out to them. As with any apartment complex you may have neighbors that let their kids stomp around all day above you, but that’s out of anyone’s control. There are a lot of trees on property so you wil have the occasional bug or two getting in but pest control is pretty quick. The only real complaint that someone might make is rent; As of right now it’s only able to be turned in by check or money order, and if you’re timing isn’t perfect you have to keep stopping by the front office to see if anyone’s there (no drop-box/chute). But by January 1 you’ll be able to pay online and skip the hassle altogether so it all balances out. Not a bad place.

Its a good place. A piece nature in Osceola county, Fl. Near at Kissimmee Gateway Airport and U.S. Vine St (192). Just to 5 minutes to restaurants, banks, supermarkets, churchs, schools, and more.

Great place quiet relaxing complex

God is good and he knows me. This picture was taken as a joke when I found it at my old apartment saying that -oh look I guess all houses have one, is proof that is from a left handed person, not right handed! BUT now I get a charge regarding that door and the carpet, which by the way, the apartment was given to us late and not in optimal conditions. When I came to talk to them today about it they did not care and threaten me with collections. When I call police to report they can not help me, and called the court house which told me that Heron Lakes has to open a case against me fisrt. This system doesnt make sense. Im running out of options but I gotta warn people about this issue if you can rate it everywhere and leave a comment regarding this issue and also that they never pick up the phone or that whenever you try to open up a ticket for maintenance they never answer or they never fix it and whenever you try to move out from there they tell you that they send you a letter or they will call you and they make you wait until tis past due so you get the extra charges. Its sad how people could take away your money and dont care of messing up your credit, please help me fight this disgusting habit. People deserve respect and unfortunately they are trying to get away with it. Please share and comment to prevent any one falling on this trap, just like I did.

To start it is a nice place .Well taken care of.

If you’re looking for an apartment, go check this complex out!

Nice apts, kitchen a little small but thats ok

This is a good stop to start with when coming up north....

By far the worst place. Doesnt even deserve a star. I have lived here for a year just waiting for our lease to be up, Maintenance and the office employees are liars, I just tonight received an email stating that our work order and inspection to move out was completed today, which I am home 24/7 I even work from home, no one has came here. I am calling bells apartment tomorrow to report this along with other issues. The trash is disgusting people just stack it in front of the canister and it sits there. we have had problems with our ac unit since the day we have moved in put in 3 work orders throughout the year, and it still doesnt work, we have had problems with the rent, we pay it and get eviction notices saying we didnt, once we even had to pay a late fee because of the office having a block on our account which wouldnt allow us to pay it. Dogs run lose, people fly through the neighborhood, the police are constantly driving through, you can never get a response from the office no matter how many times you call, and leave voicemails. the list just goes on. DO NOT MOVE HERE.

The front office girls are rude. They need to relize that we pay a lot to live here and deserve to be treated so.

It is the WORST place I have ever lived. When we moved in our dishwasher was never replaced, front burner on our stove was broken, two blinds in the bedroom and living room were broken. We put down a $100 security deposit, they took that for all the things that were already broken, then they tried to make us pay another $170 after we moved out. Also when my fiance and I had to leave for work, the apartment owners had people come into our home to redo the water pipes when no one was home and things went missing. We payed them over $100 just so we could move out of that crap whole!!! It is now April and we moved out in January and they are still trying to make us pay rent money when we dont even live in the same state anymore. HONESTLY THE WORST PLACE EVER, DO NOT LIVE HERE, THEY SCREW YOU OUT OF MONEY!!!

Put a deposit down on an apartment, went back with my wife on a day off work to sign the paperwork, and the rent went up. I asked the idiot in the office why I put a deposit down if the terms were just going to change. She couldnt give me an answer that made sense to a properly functioning brain (at Heron Lakes, their brains DONT work properly). We told them we werent interested anymore and walked away and were promised a refund for our deposits within 30 days. 30 days became 45. 45 became 60. Still trying to get them to pick up there phone for my money back. STAY AWAY FROM THESE IDIOTS! GLAD IT NEVER WORKED OUT, NOW I DONT HAVE TO DEAL WITH THEIR CRAP. HOPE AND DIANA ARE MORONS!

I put a deposit down and did not want the crappy apartment because they refused to show me the apartment before i purchased it so i wanted a refund and still have not recieved it after 60 days of waiting and the girls that work the office are scumbags and rude unproffesional people with a great lack in customer service so i ................HOPE DIANA go suck an old spanish mans sack MISERABLE LIFE b*********......

The batrooms are closed, after 5 o clock

Price rent isnt reasonable.Old cabinetToo many cockroachesService request are met but poorly

The team at Heron lake is fantastic ... the only reason I moved out is because there is a roof leak since the storm passed back in 2017 that apparently cant be repaired and has leaked for months into my living room, black mold has ruined my furniture and my health.

Dont move here or anyone you love animals included not unless you like things that are broken and dont bother to complain police will be called on you

Loud neighbors upstairs stomping early early in the morning; sounds like running and bouncing hard things in ground so loud everyday it’s ridiculous.

Great place to live

The roads are clean and quite

Worst experience with an apartment complex I have ever had.

Going to inquire about available units the employees seemed very rude and lazy.

Michelle

Goodd

Very good ... good attention

Nice place ... I would like to live there!

Excellent customer service, they attended to us and answered all the questions, the common areas were immaculate. Definitely a good place to live❤️

Fiorella! Excellent

The best of attention in addition to the availability ... for me and my family it has been a pleasure to belong to the Heron Lake family

Beautiful and quiet place

Good place to live or visit. Nice spaces.

Good administration good service, very helpful and professional staff. Quiet community

I liked

Very good attention, excellent maintenance.

A quiet place excellent service especially to Mrs. Colon and Antonio always helpful.

Visitors have more right to parking than residents.

Wash away

Good administration. For the moment.

Good place

It is comfortable and pleasant

Excellent service