I have been to this service department at Eastside Subaru many times and there have been times when I question their thoroughness. I have told them many times of a loud humming from the rear of the car and never get any follow up. However, the most recent event was when I came in for an oil change today.1. They failed to tell me there is rodents under my hood. See photos of seeds on my engine block and bits of fur near the belts. Even if they cant clean it out themselves, this would have been good to know before a bigger problem occurs.2. They failed to update my milage sticker, or mixed mine up with another cars sticker. It is a small detail, but it helps me keep up with the care of my Subi.I still love Subaru and each time I go into Eastside Subaru, the representatives are kind. But I am loosing faith in their Service Department. I will take my Subaru to another location to be serviced.

I did the 12K service there, and then I was stuck on the road without four lug nuts on the rear right wheel. I checked the nuts of the other wheels they all were loose. When I came to the service, the manager Jeff tried to explain that Subaru wheel studs are so bad, and they replace them constantly. I explained that nuts on the other wheels were loose and only then he agreed that a technician who did the 12K service forgot to tighten my wheels with the proper torque.

Great experience all up - I was pre-emptively overwhelmed at the thought of car shopping but Ian walked us through every step of the process and was super communicative, which we really appreciated as it made everything much easier. Car is great and follow up services were also great so far.

Artur was a great help in these difficult times where cars are not Available. He gave us weekly updates on when our car would arrive, and even gave us the good news that our car arrived a week early . He also gave us the right advice on financing etc . We are super happy customers and are definitely buying another Subaru from Artur ! Thanks Artur !

We had a very positive experience during the buying process with Eastside Subaru. Ryan Thompson, our salesperson was very attentive and easy to work with. He was diligent with follow-thru and kept us abreast of important information, response to questions, arrival date and comprehensive details on the technology with our new Outback. Also, when Ryan was not available, we did appreciate other team members pitching in to line up test drives, appointments and answers to questions that came up.

Pulled The car into the service valet area and greeted by an employee. Dropped off car for a few recalls. He said vehicle would be ready around 5pm. As our day went along we needed the car before 5:00. We contacted our customer service rep and he said our car will be ready by the time we need it. When we arrived our car was ready to go! Greeted again by the employee. We went over the very detailed and easy to read receipt, and then gave us our keys and we were off!

This is the best car dealership Ive ever been to in my life. Their customer service is exceptional. A new addition is a video they take of your car to show you everything they have checked. I cant think of any way that they could improve on their service.

Went to buy a preowned car, got deal finalised in 1/2 hr...Great experience...Brandyn helped us understand the things better.

Small lot, had literally 3 cars out for sale - no one even approached us when we were walking around. I realize the chip shortage has a lot to do with the lack of cars but, the lack of care is completely on the dealer.

Not a good place to get your vehicle serviced unless you dont care how much you spend. I am scratching my head when I received the bill. Then I realize their labor cost is astounding $180/h. Will not go back for service again...

Just tried the online trade-in estimate and clicked the do not not contact me at this time button and got a call from the sales department 5 mins later. when I told them I didnt want to talk to sales at this time he asked me which model of car I was looking for. Havent even stepped on site and already have a bad taste in my mouth.

Positive experience in buying our new Subaru Ascent. Love the car. Our salesperson, Bain Chiba, was great - very upfront, willing to take all the time we needed to make a decision. Now, the downside - we traded in our Outback and felt like we had to really push to get as much as we did on the trade in. They said the manual transmission was a negative, etc. But - we saw today, online, that Eastside pretty much immediately turned around and listed our old car for double what they gave us in trade in. We certainly understand the need to make money off the used car but feel like they should have been more willing to come up with a legitimate trade in value, rather than lowballing us. Guess it is our fault for not walking away and selling the Outback on our own. Always learning!

Starightforward pricing, Artur G assisted me in getting a 2021 WRX Premium.

Got me in for my oil change right away I was out of there in about an hour hour and a half everything was great

They do not respect the Subaru extended warranty, and want proof that the part failed due to a manufacturing defect. When I pointed out that the charges for the part is more than what was available at Subarus website, they suggested that I should buy the part from the website and they cant change their price. They dont seems to provide service to you and instead take the approach that they are always right and you are wrong.

I worked with Brandyn and Isaiah to sell my car and purchase a used car. They were both very friendly and genuine throughout the entire process. Brandyn was very knowledgeable about Subarus and helped explain all the features that came in the car. Made purchasing a car a lot less painful!

Traded in my old car and got a 3-year-old white CrossTrek with perfect condition (although it’s not certified). We are super happy about this purchase and love this car so much. The staff are very nice, friendly, polite and professional. Thanks Nick for helping us pick the perfect car and arranging the test drive!

The agent is very polite and cordial and is really helpful. However, The prices are ridiculously high for the pre-owned. It does not makes sense to pay 32K for a 2019 Forester CPO with 18k miles while the 2021 New Forestor are listed as 33.5k in your website. The pricing difference is insane. I will request anyone to do the research before finalizing.

Drove all the way up from Eugene, Oregon. Had the exact car we were looking for. Held without deposit and transaction was quick and easy

Awesome first time car buying experience! Ive always dealt with Craigslist and decided I wanted something with a little more re-assurance. I was greeted immediately and everyone was SO friendly.My salesman was Greg, he was awesome! I felt comfortable, zero pressure and best of all he has a sense of humor! He helped me the entire time, even through financing. Greg made sure I felt good with my choice and didnt leave any details out of the process.I highly recommend Eastside Subaru! I drove out of their with the car of my dreams!

Jake is awesome. I trust him with my car. Friendly to talk to and very knowledgeable in cars.

Huge shoutout to my sales representative - Mark!He was responsive to my queries via email and in- person, found a subaru outback for the color I was looking for, and also found me a better interest rate for my finance term.Overall, I had a great customer experience as compared to the other subaru dealerships in Greater seattle area, and in WA state

Eastside Subaru was recommended to me by a friend and they did not disappoint. Throughout the whole experience they were kind, honest, and genuine. The whole process went so smoothly and I am so grateful for all their hard work. I am a first time car buyer and they supported and actually gave me confidence in my purchase. I will come back here in the future and I absolutely recommend this business to anyone thinking of buying a car.

I live close by and the next closest dealership is 30 min away, so I end up getting my service here even though Ive had multiple bad experiences. The latest issue Ive had has to do with my recall appointment. They set my service appointment and then when I got there to drop my car off they told me they wouldnt be doing my service until the same time the next day. When asked if I could just bring my car back tomorrow, I was told that my car needed to be there to be in the queue and that if I brought it back tomorrow (Thursday) that it wouldnt be done until Saturday. The service tech could not understand why I was frustrated by the fact they needed my car to physically be there to wait in line, or why they couldnt just make my appointment for tomorrow if thats when it was going to be worked on. Its just sitting in the lot, I cannot fathom why it needs to be there to wait until tomorrow. The tech was also unapologetic and kind of rude about it, like it was reasonable that they needed the car for 24 hrs to do a 2-3 hr service with no loaners available.

Just bought my first Subaru here. Worked with Travis, who was extremely straightforward and worked with me on a price that was fair and competitive, but without the B.S. other dealerships were giving me.We exchanged about 20-30 emails, did three test drives, and unfortunately my car was so popular that it was either selling out or unavailable. But the guidance and support that Travis provided was top-notch.After the right car became available, finished the process up with Jose and the business team. Happy with my purchase!Overall, this was a good experience, one that I could rank high against the four or five other places I was shopping for cars at. Would look forward to working with them again!

We were very pleased with our experience at Eastside Subaru. The salesperson was very patient. He helped us find the vehicle best suited to our needs. He carefully and fully reviewed with us the vehicle’s features and demonstrated many of them. He addressed all our concerns. When we picked up the vehicle, he again reviewed with us the vehicle’s technology. Before deciding on the vehicle, I researched its price and the amount we should expect on our trade in. The deal on which we agreed was very fair. This was our best experience of car buying or leasing. In short, the customer experience and service were excellent and the deal very fair.

Very pleasant experience for me to purchase new Subaru 2022 outback from Eastside Subaru. Artur is very helpful and happy to reach a deal here.

I went to this dealership for 30k mile servicing. The servicing advisor pointed out that according to some preliminary laser scan, the front left camber might need alignment, which would cost $140 before tax. I felt this was expensive and would love to get quote from another auto shop. He said they would check and verify if my car actually needed this alignment or not, if not, they wouldnt charge me. So I agreed.However, when I came to fetch my car and the report and get charged for $154 for the alignment, the report didnt have the data before the alignment. The other servicing advisor himself was surprised. I insisted on having that data, he just said there were some machine errors.Im not sure if they actually checked if it was necessary to do the alignment. They did it anyways and charged me over $150. As a customer, I felt my trust to this dealership is hurt.Oh by the way, I got quote for the same operation from another auto shop, it was less than $100.Im not saying their service is bad by giving only 1 star. My previous experience in this dealership was actually quite well, they even offered me a complimentary ride to my home this time. But for this time being, it was all about trust. I want to raise some awareness.P.S.1. The receptionist on the phone was somehow impatient and inaccurate when I called in to make the reservation. She said they were busy recently and the earliest time available would be in September. However, when I checked online, there were quite a few time slots for early August. Thus I made the reservation from online by myself to avoid longer waits.2. They forgot to update the windshield sticker for the next servicing time/mileage.3. I dont mean to be critical, I understand everybody is under pressure during this crazy time. But lets have some growth mindset by facing where the problem is and make a change where possible. Cheers.

Most amazing experience for a first time buyer! The vehicle I wanted is almost impossible to find and just so happens Eastside Subaru had one! When I called to inquire Isaac was so helpful and a continual resource throughout the process. When I arrived everyone was so helpful and even the finance gal was super personable, wish I knew her name. Associates went out of their way to acknowledge you even if you werent there to see them! It was an amazing experience and took my vehicle home the same day! Way to make people feel like family Eastside Subaru! Thank you!!

Service department and dealership did a great job!

Ive purchased 2 vehicles from Nick at Eastside Subaru and both occasions I had a very pleasant experience. Nick was responsive, knowledgeable and easy going. I appreciate the patience and follow up he gave me. Thanks Eastside Subaru!

Did a oil consumption test for my friend, but instead of strictly sticking to what they were suppose to do they did unauthorized work on my friends cars damaging her wheel, admitting to it and will not offer to fix it. Service manger was pretty disrespectful

First time at this particular Subaru fit an oil change. Everything went smoothly and Tony was accommodating and fast.

DO NOT PURCHASE a used car here. I bought what I was expecting to be a good “certified” forester in Nov 2021. This car hasn’t even put on enough miles for an oil change and it’s been in the service dept 4 times. They don’t properly inspect the vehicles before reselling them or the recalls would have been performed before the sale. It’s unfortunate this is the 2nd Subaru I’ve purchased and will be the last.

Just leased a 2021 subaru outback, didnt get hustled at all! Isaiah is the man! 10/10 would shop here again

In shopping for my new car I worked with three different Subaru dealerships. Eastside Subaru was definitely the best! Very straightforward and easy buying process. Gulnaza, Artur, and Mike were very professional, courteous, and informative. Good pricing for vehicles and any desired add-ons.

I wanted to input my experience today with Eastside Subaru. My reason for visiting was a scheduling through a recall order on my car. With luck Eastside was the location closest to my work, and I am very glad with that. The work came off as swift and well orchestrated and I really appreciated the text (Anne)communication with updates on my “Subi” and even some complementary suggestions towards future tune ups! I dislike nothing more from mechanics than what seem like upselling hustles at times. And I’ve sadly experienced that enough times from other local Subaru mechanics. Thank you to “text expert” Anne, the Mechanic, the kind young lady at the front desk that sent me on my way. She was super and clearly full of smiles, even behind the mask and most welcoming, and kind. I’ll be transferring my “ “Subi” needs to Eastside.

Salesman was easy going and friendly enough. Two stars given for the finance guy, who was unfriendly and made what should have been an easy process difficult and uncomfortable. I will never use this dealership again for service or purchasing.

Great cars and thé sales people listen and work with you

I purchased my 2021 Subaru Outback from Eastside Subaru and had a very good experience. Reason for that is, before deciding on my car, I have visited a few other Subaru dealers and Eastside Subaru was the most courteous and provided me with all the information that I requested and the purchase was hassle free. I have been in communication with Gulnaza for few months and she has been most helpful and friendly person I have ever dealt with in any dealer shop. She was not planning to sell me extra and only what I wanted. She made sure that I was happy with my car and even came to work on her day off to take care of my car purchase.

Staff and techs are super helpful. Theyve always point out exactly what I need to know about my Baja, and how to keep her on the road for a long time.They also give my dog plenty of loves while we are there.

Unfortunately, it was the “same ol” car dealership experience, average, at best

Ive had a wonderful purchase experience in Eastside Subaru. I had my Subaru Outback 2021 last week here. Two reasons for me to purchase here:1. The lowest price compared to all the other Subaru shops. Ive visited 4 other Subaru shops and emailed others. Eastside is the lowest and didnt ask me to buy any other packages or services. The price they provide me in Email is exactly the price I paid.2. Professional with the whole finance process. I choose to finance my new car, and Eastside Subaru is very professional and save a lot of my time.I will absolutely recommend my friends Eastside Subaru whoever wants to buy a Subaru.

I had a wonderful experience working with Eastside Subaru. From the start, Isaiah was fantastic to work with and went above and beyond to try to find the perfect car for me. We talked through multiple options and he made sure that I always had a well itemized invoice for each vehicle we considered. In the end I bought elsewhere, but only because I had a tight timeline and was able to find the exact color and accessories I wanted. Isaiah was able to find one that worked just as well the next day, but I felt I needed to jump on the one I had found. I will reiterate though that I was much happier with the service I received at Eastside Subaru. They never tried to upsell me on anything and were totally transparent about everything the whole time, which I cannot always say for other dealerships. I will absolutely be starting at Eastside Subaru the next time I am in the market for a car.

I was looking for a specific 2019 Ascent Touring and Travis helped me through the process every step of the day. Even though I lived 400+ miles away, he was very easy to work with, great with timely communication, and they whisked us in and out of the dealership with paperwork to get us on the road in our new vehicle! 5/5, would recommend to anyone.

Ive had my new Subaru in for two oil change/checkups and two software upgrades at Eastside Subaru. The staff is always friendly and efficient with my time, the waiting and service areas are clean and comfortable. I plan to continue using them for my service needs.

Service department is terrible, unprofessional, rude and unhelpful. They can turn you away anytime without acknowledging your issue and make it look like your fault. I am very disappointment by service performance and I had bought zero meter car on cash from them just a year ago. Sales dept is good and keep covering up for services fault. My brother experienced tne same thing in service department. Clients should not be treated like this.

This is the fourth car my family has purchased at Eastside Subaru and we will continue to send business their way (including our own). They made the car buying process easy and comfortable, and I never felt pressured for all of the extra bells and whistle packages. I worked with Travis at the used car lot and he was extremely kind, helpful, and knowledgable about the different used cars on their lot and what would best meet my needs. Additionally, once my purchase was finalized he took the time to go through my cars settings, offered to help me set-up bluetooth and radio, and made sure all of my final questions were answered.

Highly recommend Artur, because of him, my purchase experience in Eastside is great and happy, very efficient and every cost is transparent. He is very patient and responsible for customer, even after I made my purchase, he still responds quickly to my questions and explains every detail. Definitely recommend Eastside and Artur for everyone who wants to join Subaru family!

Our car buying experience was awesome. But when we came back to pick up our license plates, the girl at the service desk was pretty rude to us. Definitely ruined our experience with this place if they have people like that working here.

Great Dealership. I love my new car. Isn was Salesman but had a tour and met many great employees. I made an appt with Lena to teach me all the items on the car. I mixed up time to be there and found out later I was late to appt but Lena never mention it snd took her time explaining everything. She really know her Subarus!!! Thank you to all especially Ian and Lena. See you when first maintenance due!-Pamela B.-

Best place to purchase a vehicle, new or used! Had the best experience! Nick Gifford is your guy for used sales!!!

Best car buying experience I’ve had. Everyone I interacted with at Eastside was extremely helpful and friendly. No high-pressure sales tactics and I never felt like they were trying to pull a fast one on me for anything. From the outset they gave me a great price for the Forester I ended up buying, as well as a fair trade-in value for my old car.It’ll probably be a little while before I’m in the new car market again, but will coming back here first.Thanks again Eastside!

I had the pleasure of working with Bain last weekend to buy a new Forester. He took the time to go over my different options and helped me lay out the pros and cons of each model to help me find the right car for my needs.He was patient when helping me find a payment plan that fit within my budget. I didnt feel overly pressured into unnecessary upgrades or shocked with extra surprise fees.The entire process was easy and hassle-free and I got to drive out in the exact car I wanted. Great experience overall! Thanks Bain!

Excellent service. They got recalled part installed in the Outback and kept me updated via phone on other servicing. No surprises at the payment desk. I was very impressed with their Covid-19 safety measures for both customers and staff. It was a no touch experience. I will buy my next Subaru here, as the service department is top notch!

“Service” is the critical part of an automotive service department. The Service Department at Eastside Subaru absolutely lives up to that name! We took our 2019 Legacy that we recently purchased from another dealer to Eastside to repair a faulty gas tank that would not allow us to completely refuel. Our Service Advisor, Vita, graciously had a loaner vehicle ready when we dropped off our car and called to identify a missing under-car engine guard. Vita offered to order the part and gave us the option of picking up our car or keeping the loaner. We picked up our car and called the dealership where we purchased our car. Vita informed us she could repair the car and helped us coordinate with the other dealer to charge the service to them! Vita was absolutely trustworthy and responsive, and her actions and attention have more than earned our gratitude and endorsement!

I was truly impressed with East Side Subaru. I was in the market for a new Subaru Forester. After sending in inquires to several dealers in the area, East Side was the first to get back to me with a competitive offer, and that was without any negotiation!! From the start, I felt no pressure and I was impressing about how transparent they were being with their pricing. Every other dealer gave me the full MSRP as their price and/or required me to come in for a test drive before giving out any numbers. Within 30 minutes and few back and fourth emails, I had locked down a great price. The following day I came in for my test drive and within 3 hours I was driving off the lot with my brand new Forester! Not once did I feel pressured. In addition, I truly felt welcome and respected while there. A++ to East Side Subaru. I am very happy I found them.

I recently brought my car in for its 30k routine maintenance checkup and was a little shocked by the price and sent a quick message to the staff. I got a call from one of the managers, Jeff, apologizing for my confusion over the cost of services and offered to reimburse me some of the expenses!My husband and I mostly use our Subaru so keeping it in good shape is important to us. We’ve had great service other times so we were thrilled when they called to make amends. It is clear to me customer service matters very much to them as long as you are willing to give them your feedback respectfully. We will continue to use Eastside Subaru now considering our car is still pretty new. Thank you Eastside!Also, the waiting area is great. Snacks and drinks are available, it’s easy to socially distance, and at past appointments I was able to bring my work computer and use their WiFi to get work done.

The sales staff are very nice and friendly. They helped me a lot. I bought a car I like, thank you.

Here for an unavoidable mid vacation oil change. The wait is just over an hour but thank sweet baby Jesus they have a kids room with books, puzzles and toys. Its seriously saving me some precious patience today 😁

We had a great experience purchasing our new car at Eastside Subaru.Our Sales consultant was friendly, very knowledgeable and there was absolutely no pressure. We knew what we wanted in a 2020 Outback. We are a Subaru family and trust that this car will bring us many years of enjoyment.We loved our 2013 Outback and were surprised at the amount of changes and upgrades that were made to the 2020. We would definitely recommend Eastside Subaru not only for purchasing a car for but service as well.

Service department was excellent! Right from the concierge check-in through the repairs and other work to the pick-up! Heck yes!

Eastside Subaru clearly puts their resources into new sales, not pre-owned. The communication and function of pre-owned was disjointed and dysfunctional between service and sales department. As soon as I purchased the car, I stopped hearing from sales or service about updates on when the detailing would be finished, or heard incorrect information. When I heard back, I was notified the car was ready by two different employees, when I drove out the next day it was still in service and not able to be picked up. The err was made worse when I was chastised for not answering my phone on the drive out. Was not notified the car did not have a complete set of keys. The huge positive was that Greg helped me to buy a car that was very competitive with lots of competing buyers, and Im hugely grateful for that. Greg was humanizing in his experience in the industry. All else, the experience was bad.

I have purchased 3 different Subaru’s from this dealership since 2015. All I can say is that they are easy to work with. They make purchasing a car easy/no hassle, the process is fast. If you come here then ask for Ben,he’s been here a long time and knows what he is doing. He will make sure you have a great purchasing experience.

Jordan was wonderful to work with on purchasing a new car!

The service manager Jeff and employee Toby were both so RUDE and disrespectful. Do not go to this location for services on your Subaru. They just want your money, dont trust these guys.

Exactly the Model, Option Package & other items we wanted. Guy did a great job letting us know when the model we wanted was expected to arrive, and it did. He also told us of the passion other Subaru owners have due to the features on Subaru vehicles. He wanted us to be able to understand and easily use all the controls, buttons and displays so we can safely drive in all light and weather conditions. He quickly explained, in the car, all the choices we could customize to our needs and said to be sure to call if any questions came up. He gave us great tips on car care and I was glad to hear the service dept is open on Saturdays. Juana quickly explained all the finance options and forms I needed to sign and to call with any later questions.

I had a great experience buying a 2021 Subaru Outback Onyx XT at Eastside Subaru. Both Heather Rebelos and Nick Eakle were patient and knowledgeable and answered all my questions. I didnt feel pressured and it was clear that they love what they do and are confident in the quality of the cars they sell.

Friendly staff and good prices/selection - very happy with our Crosstrek purchase from Eastside Subaru, the entire process was easy and stress-free.

Outstanding With A CaveatI requested a test drive with a possible trade in online. I received a reply quickly and was told that Nick would meet when I arrived. True to this I arrived and NIck greeted me and went over a very easy review of the test drive ground rules. I took the vehicle out for a nice test drive and upon returning knew that this was a super nice vehicle. After some communication back and forth Nick and myself agreed to a price for a 2021 Subaru Outback. Upon returning after test driving other vehicles I met with Nick at his desk Social distancing measures were always adhered to. We went over the package involved in purchasing a new vehicle including warranties, etc. We agreed to a purchase price and I was told to wait in a very nice waiting area for a finance employee. This is where the caveat comes in and the day goes south. I had agreed to a down payment amount and a monthly payment with NIck. In the finance office the gentleman goes through a list of warranties I previously had declined and informs he he has to go through these again. When I decline all of them there are some bizarre comments asking me if I believed in warranties, etc. I said no and was told that these vehicles are expensive to repair and really? For the down payment I only had a debit card and was informed that this would not be taken, needed a check. My ride had left and I was there with only the debit card. Basically was told tough and needed a check. While I waited outside for my wife to get home to north Seattle, I informed her that she would have to return to Kirkland with a check. During this time I did thing about cancelling the entire transaction. Nice approached me outside twice and asked if he could get me anything while I waited and said he was aware that I had to wait for my wife to return with a check. No problem as it was my fault that I the down payment was what was allowed. He asked how it went in finance. I informed him that the only reason I was still purchasing this vehicle was because of him. Long story short, the vehicle is awesome and luckily for me my salesperson was knowledgeable, professional and worked with us to get this vehicle.

After scheduling this appointment with two weeks of advance I finally took my car to get a simple oil change, tire rotation and for a mechanic to check a little “problem” I was experiencing.For my surprise, they had to give me a loner car explaining that it would take some time for a mechanic to be available to see my car.I left my car on a Friday morning and was only able to get it back on Tuesday of next week. And that is only because I called to ask about it. Otherwise I am positive it would take even longer.In addition, the receptionist was very impatient, and unable to give me a proper answer for my questions regarding the car.They also charged me $137.57 for the oil change. All of the other dealerships that I’ve been taking this car only charged me $88. That is a difference of almost $50 dollars. They also scratched my car pillar.To summarize, I will be taking my business somewhere else.

Outstanding experience with Eastside Subaru from my first email contact with my online Sales Rep Clint Miller until I drove my 2017 Blk Impreza Sport off the lot. No pressure and no BS. I got a great price and felt I was treated very well through the whole process. I would definitely buy from Eastside Subaru and Clint Miller again.Daymian A.

After reading reviews about all of the Subaru dealers in the area, I decided to check out Eastside Subaru. My sales rep Tyler was very helpful in looking over options, negotiating a good price, and I ended up purchasing a 2019 Forester Sport. I never felt pressured once, and it was an overall smooth car buying experience. Id highly recommend them to anyone thats looking for a Subaru!

Brandyn made our first-ever car shopping experience A+++!! He walked us through hours of questions & made sure we were confident in what we were buying & paying for before we got to the finish point. He made the process stress-free & even helped us after leaving when we couldnt figure out some of the intricacies of keyless cars.

We had a great experience purchasing our new car at Eastside Subaru.Our Sales consultant was friendly, very knowledgeable and there was absolutely no pressure. We know that we will be going to buy 2020 Forester. Sales consultant has gone out of her way to meet my need. Truly an amazing experience!!

I had a great experience working with Gulnaza in purchasing my new Subaru at Eastside in Kirkland. The service was prompt, polite, there was follow up with me online even before visiting the floor and test driving models, and the price was reasonable - they were willing to match other quotes. I felt very well treated and I am very happy with my car and their customer service.

Trae is the best. He totally kept me up to date on my car even though the update they did didnt fix my problem and maybe its just my phone that wont let me on android auto.

Amazing dealership! Heather was awesome to work with and helped me a ton in the process of buying a new car. Highly recommend their professional and friendly service!

Service department is streamlined and staffed with knowledgeable consultants

I was having a strange experience with my new 2020 Subaru Outback, where the battery kept dying and required a jump each time I needed to drive. By the 4th time I had it, and called Eastside Subaru very upset. Jeff the Service Manager not only listened and empathized, he quickly went into action getting me a loaner car so that I could take care of what I needed to, and picked up my car. Within an hour or so of getting my car to the shop, he had it scoped / evaluated and a new battery installed. I was then delivered my car the next day without any issue and my new Outback is starting like a champ! Jeff is truly customer centric and very patient with upset customers. I am a very happy Eastside Subaru customer, and happy I bought my car from here and have it serviced there.

I love the car that I bought from them!The Service team has been great. The person that helped do the walk through of the features was very helpful.Issues I had:1) I was coached to leave a perfect survey and to say that they sales person didn’t tell me about itI never got a survey afterwards and received calls and texts multiple times after from my sales person saying my survey was missing and he really needed me to take it. He asked me multiple times to check my emails and I had been looking out for it. I understand how surveys effect retail employees so I would have done it just to help them out but it was harassment. Ive changed my number since....2) They come with a list of add ons that brings the price over 10k+ more then what’s posted on it....then waste time trying to convince you why to take all the add ons...they tried charging me for this protective plastic layer that was on the vehicle. Why was it posted with a lower price if it had this? (sap has gotten on my car since and I tried cleaning it right away and it did not come off the plastic part, I’ve researched and tried everything to get it off and nothing has worked. So I have a permanent brown stain on the hood of my new car)3) They took the time to help me set up my STARLINK which I really appreciated but when I got home and was trying to use it..it wasn’t working. I called STARLINK and my account was set up with some other random vin for a different car that I didn’t even look at or have anything to do with..this was concerning. I had to close the account and open a new one and deal with waiting for a refund of money and being recharged.

Probably the best car buying experience i have ever had. Quick easy and got a great deal for me!

I couldnt have asked for a better experience! I already knew what I wanted and was ready to buy. Luaye was so nice and didnt run around in circles trying to show me other models, colors or try to get me to buy a less expensive car. He listened and shared personal stories that helped me understand certain features and add-ons (highly recommend Starlink to EVERYONE). They even RUSHED the exact car I wanted from Tacoma so I wouldnt have to wait more than 2 days to have it (was initially told about a week)Overall, Im very happy I bought from Eastside Subaru. Ive received a lot of communications and while some people might think filling out surveys and getting emails is annoying, I feel its a great inside-look into how they are trying to improve the quality of service at every level and truly care about their customers and how their vehicles are working for them.

I started the search for my next vehicle online and reached out to Eastside Subaru. I was quickly contacted by the Internet sales person Guy Parker. He immediately offered me the information I was looking for along with their best price and full details/breakdown of the lease special Subaru was running this month. We quickly identified the vehicle that I wanted with the specific options and color. I had a brief phone call with Guy, he was very knowledgeable and low pressure. We made an appointment for the next day and when I arrived the car was ready and sitting out front for me to go test drive. From then on we reviewed the numbers one more time, everything looked good so we proceeded to move to finance. Mike Renz got me in and out of finance promptly. He offered some specials they had on prepaid maintenance and protection packages and then we signed and off I went in my new vehicle! Super smooth finance process with Mike!Give the guys at Eastside Subaru a chance to earn your business. I enjoyed the upfront pricing and stellar service I got, especially from Guy Parker! Thank you.

We decided to purchase our first new car through Eastside Subaru after talking with multiple dealerships. We were able to test drive our car and finish up all the paperwork in just a couple of hours. The staff was friendly, helpful, and easy to work with. We even have our first service appointment scheduled. Well definitely be coming back in the future!

Great experience. Walk in and walk out in 3 hours, including a test drive and trading in my old car. The whole process seems pretty transparent. Like it!

Bought 2 WRXs from this location! The online sales is top notch... it was a no nonsense, easy, and accommodating sell...Still bring in the cars to this location for car servicing. The servicing dept is unequivocally beyond fantastic! They go above and beyond to help you in anyway... Will continue to come here!

Bought a certified pre owned forester. 2.5 weeks later it’s check engine light comes on. Now I’ll be out the cost for that repair. Not sure how this problem was not found when it’s being “certified”. The vehicle was also advertised to have the eyesight technology. Purchased the windshield protection plan thinking if I needed it to be repaired and recalibrated it wouldn’t be an issue. The vehicle didn’t have the technology. Came in the next day to cancel. Less than 24 hours and finance tells me nothing they can do. So I’m out 1600$. Don’t recommend purchasing at this dealership.

Just as great as all the review says. Very competitive upfront quote from Internet sales that simplifies negotiations a lot and saves each others precious time. No surprise or pushy sales throughout the process. In 2 hours I was able to pick up my ordered car and drive away. Nothing beats a great buying experience and a great car! Now I am going to enjoy the first day of the 20 years with my Outback.

The whole process of buying a new car was very straightforward. I asked for an online quote and received it without any other questions. Scheduled a test drive but couldn’t make it on time. We came an hour later the scheduled time and still got to test drive the vehicle. Heather took her time to show us the car’s features and stayed late even after closing. She took her time and answered our questions very professionally.

Was in the market for a new Subaru to complement our existing Outback. Called Eastside, talked to Luaye and worked out a great deal over the phone. He had everything setup and ready for me to come sign and drive away in under 45 minutes at the dealership!Great service, awesome & professional all the way through! Luaye and the Eastside team for the win. Again!

If you want your property damaged, this is the dealership for you!

Helpful and friendly staff with no pressure to buy. Easy to work with through all steps of the car buying process.

Sales folks are very unethical and pressure you to buy the car. Our sales person came very aggressive and I never expected this type of customer service.

WOW! I had the best experience today at Eastside Subaru. It was fast, efficient, and really easy. I appreciated that Isaiah was respectful of my time but was also very personable. Id been dreading buying a car because of the games usually played, but this situation was the complete opposite. I walked in/out in two hours, traded in my old car and left with keys in my hand. Plus, it was the last few days of the year which is always crazy! Thank you Isaiah for making this such a wonderful experience. I am SO happy. Highly recommend!

I have the use of my brothers car while he is recovering from a stroke. Your dealership assisted me in setting up my phone to the car, making it SO much safer. Thank you for being able to help quickly!Mary from Othello, WA

Text communication about status of my repair was great. Having one designated representative coordinate communication gave me confidence I wouldnt fall through the cracks. Finished everything in record time!

We recently purchased a vehicle from Isaiah at Eastside Subaru, and could not be happier with our experience (and car!). Isaiah reached out to us a few minutes after we submitted a pricing inquiry, and shared a sale price that was lower than anything we had been offered at other dealerships. Over the next few days, he patiently answered our questions and even had the specific car (options package, interior/exterior color) shipped to the Eastside location for us to purchase. The actual sale of the car was completely painless, and the opposite of the typical car purchase experience wed had at other dealerships (in the best way).

We ended up not buying a car here but the interaction with the sales man was top notch. We scheduled ahead and when we arrived the car was out front running with the AC on since it was a warm day outside. There was no pressure and I received only 1 follow up email asking if I needed additional assistance or if we had purchased a car else where.

Very professional service. Feel safe to have any experience there. Thanks so much for the full service by Bryan.