Great view with tons of wildlife, I was shocked to see so many different species of turtles in one spot. Cranes and egrets are a common sight. Wish we could fish here but thankfully there is a good fishing spot nearby within walking distance.

Very nice at first. But once you in, attitude becomes very nasty. You dont even want to speak with anyone if something wrong in the building.

Last experience living at lake gray was nothing but a disaster. My daughter and my daughter move there over three years ago. At first it was very good, different management, complex was clean, breezeway was kept clean, and people actually cared and cleaned up after their pets. Now they would prefer if you don’t know how many apartment they have empty. I was living in one apartment on the second floor, had to get a transfer from that one it had flees. Now this apartment was on the first floor which was fine, or that’s what I thought turned out that was worse. In the next building there’s the drug dealer, he didn’t care who saw him, at night his regular customers would park right in front of my balcony to do their business, during the day he’s running all around the complex doing his business. Sure management knew enough people complain about it. Don’t help. The last thing I smell before I go to sleep and the first thing I smell in the morning is weed and during the day. I had a serious problem with molding in my bedroom and bedroom closet, I got tired of complaining. Management didn’t even bought to come and see what the problem was, they knew I had a health problem. I decided for my health and safety I am going to break my lease two months early. The last month I stayed I didn’t pay the rent. Now I’m getting a notice from the office to pay the back rent. When I moved in I had to pay rent and security now I’m being told I did pay any down payment before moving in so they don’t have any refund for me. Now this is the same information that they told my daughter, including my neighbor that moved out before. How is it possible that they would allow tenants to move in for free. This manager have no interest in what’s going on. It’s as if they are letting anyone move in. If you decided to still move I make sure to read your lease thoroughly, and you will notice it says deposit 0 then they’ll let you know how much you need to pay when you move in.

This amazing staff, both office and technical, recently rescued me from a climate control system issue. Their response was rapid, professional, and thorough! Absolutely amazing!20 years in USAF Air Defense operations taught me how vitally important maintenance is to keeping us operational. This group of professionals works at the high levels I learned to appreciate during that career.The layout of the complex provides for both privacy and the ability to interface with neighbors, as you choose.Specifically, the STAFF is highly professional; friendly while being consistently efficient. Any issues I have reported have been dealt with quickly and competently.FACILITIES include all the usual amenities, such as fitness center, pool, grounds for pleasant walks, pet facilities, convenient mail pickup, and, a rarity, a 24-hours package delivery system.LOCATION: Within easy driving distance to a number of major shopping facilities (SAMs, Costco, Walmart, OP Mall, Crossroads Plaza, and many more). Interstate access is about two blocks away, yet we are tucked into a curve of I-295. There is a stretch of forested areas, which provides noise shielding from its traffic. Granted, traffic can be heavy during busy times, but we have access through Collins Road as well as Blanding Blvd.

This place needs better management. They seem to pick and choose who they want to live there. They told me to call everyday and when I did, it was excuse after excuse. Brigitte is rude and she lies for Tema. This could be a better place if the management team were different. Dont waste your time.

I Love living here. The new upgrades are so nice and my apartment is cozy. My wife and I thoroughly enjoy living here. There is so much shopping near by as well.

Almost 4 months and counting of asking the staff to have my dryer fixed.

Rude staff. they treat you like a nuisance, just for asking questions 🙄👎🏾

Do yourself a big favor and dont even consider this place. The apartment was infested with bugs and the exterior of our building was filthy. When I asked if they planned to clean, they stated soon - soon never came. The walls and ceilings are horrible - you hear everything. I was overjoyed to finally get out of there! If you still decide to give them a shot, good luck! Youll need a lot of it.

I really wish I would have read these reviews before I moved in!!! My stay here has been COMPLETELY horrible since moving in!!! It doesnt seem like there is insulation between the walls. I hear everything on top of me. Including kids running ALL hours of the day and night!!! There is ALWAYS something going wrong in my apartment. Not to mention my car was broken into and there are zero cameras on the premises. Oh, and I cant forget that there is a VERY bad bug problem!! Its def not worth the price!! As of now, this complex is not on my list of recommendations. The reason its even 3 stars is because Bridgette and Tema in the office have been pretty personable and helpful so far and maintenance responds relatively fast.

THE WORST APARTMENTS I HAVE EVER LIVED ATFirst off let me say The ROACH problem in these apartments are terrible ... I have to literally buy 2 cans a month ... keeep having to have pest control to come out just for them to still be here ! And it’s very ridiculous ! People are paying way over $1000 dollars just to have to share an apartment with bugs it’s very nasty and in no way shape or form should they be called luxury apartments more like infested apartments do yourself a favor DONT MOVE OUT HERE !!!!

Lived there many many years....Management has ZERO respect for tenants.The trash area overflows and stays disgusting. Maintenance is a JOKE! When something breaks (toilet, dish washer, AC, dryer etc) its a 3-5 day wait AFTER YOU CALL ! TERRIBLE SERVICE...

HORRIBLE. My parents lived there for 4 years but the place went downhill with the new management. MOLD inside the walls was so severe that all clothing smelled.My parents were forced to sleep on the floor in the living room because the moldy bedroom was inhabitable, management simply pretended my parents were making it up.Upon moving out my parents were charge for the water bill 2 month in advance and other crazy charges.... They keep getting an unpaid rent emails although they are long gone. EXTREMELY RUDE STUFF in the front office. I have all the phone conversations with them and they were nothing but rude to me,raising their voice and being unprofessional.Stay away!

I left before I could even get in there good; for the money that they ask for its not worth it. The day i moved in is the same day I decided to leave. So on that Monday I called and let management know I no longer get wanted the apt. They are suppose to be sending me a refund its been almost a year now and Im still calling, email, and going up there and I still havent heard back from the manager. THESE APARTMENTS ARE TRASH!!!!!!

Currently a resident and it seems if Bridgette the renting agent isnt available nothing gets done. my mother passed away two weeks ago and i broke the toilet in her bathroom trying to remove the toilet riser. I immediately called that same day 4/18/20 and it is now 5/4/20 and know one has fixed it yet. I was promised by the maintenance man Danny that it would be taken care of Friday 5/1/20 and it wasnt he then said he would get it done today Monday 5/4/20 and no one has come to my apt as of yet. As i explained to them i have people coming to visit and need my second bathroom in working condition.

UPDATE 9/1: This place has seriously gone downhill since Cherry had left. She was absolutely amazing and took care of things right away. When new management came in, maintenance has been EXTREMELY slow to take care of situations. The emergency maintenance line is a joke. The new management here does not care about their tenants. All they care about is the rent check on the first, but when you got actual emergency situations going on, the flip it on you and make you feel like you’re in the wrong. Honestly it is overprice for what it isLet me explain my most recent situation. This wasn’t anyone’s fault, but it was about how the situation was handled. Last week my apartment had flooded. We immediately called emergency maintenance and it took them 2 HOURS to respond. And we literally had to wave down a maintenance member to notify them. They told us they would be right back with a shop vac and that took them another 2 hours. So they finally got the water out and the cleaning crew came out to disinfect the apartment. I’m not sure if it was the cleaners they used or the humidity of the apartment but I felt so sick from being in there I couldn’t stay in my apartment for 3 days. I had to stay with someone else because they didn’t even offer us a hotel! I had to miss 2 days of work to deal with this and no discount or compensation. The office keeps making up excuses to not help us and they are making me look like the bad guy! Oh also! At every point during the flood my apartment has not gotten below 80 degrees. I’ve called countless times and even went down there once. The leasing associate was so rude to me and she literally slammed the door in my face. Every time but twice I’ve called to speak to the property manager, he wasn’t there. I just know these apartments do not care about their tenants at all. They try to blame me for “not calling them” and their other lame excuse is “oh they have rectified the situation” or “oh we took care of it immediately”. Unfortunately it’s not my only problem w Maintenance either. I was without a washer for nearly a month, a kitchen light for 2 weeks. This definitely could’ve been by far handled better. Since nothing was done to help us, I figured I would help the apartment seekers of Jacksonville and let them know my situation.. The pool has been closed for 6+ months, due to renovations. Definitely not worth the price you are paying here.UPDATE 9/23: It was not 30 minutes lol. It was more like 2 hours. I will not be renewing my lease for sure. You all have done nothing to help me in my situation.

I love it here ❤️

Highly recommend these apartments. I don’t normally write reviews, but I know how much I depend on other’s reviews when searching for a place to live. Management and everyone in the office is so nice, efficient, and quick to get things fixed. It’s close to a lot of grocery stores & restaurants and was perfect for my commute to base for work. They even offered a military discount! All the units were recently updated and very very nice - new floors, granite kitchen tops, stainless steel appliances. Very nice, especially for the price. They have a locker service where your packages are delivered to if you’re not home, so I wasn’t worried about packages disappearing or accumulating at my front door. I felt very safe here even though I had one slight problem that was dealt with quickly and effectively. The parking lots, for the most part, are well light and that was very important for me at night - especially compared to other apartments in the area. I know apartment living can be difficult to deal with sound from neighbors, but I was fortunate to get a unit on a top floor and only had to share one wall with a neighboring family who was very considerate with all of their noises. The windows do block a lot of sound, you can hear a very big difference when a window is open vs when it was shut - so the potential traffic noise from 295 didn’t bother me at all. Overall, would highly recommend this place and truly enjoyed my stay here. I would’ve stayed longer if my work didn’t move me somewhere else!

Where do I begin? The new management has started to clean up the previous management left behind with the grounds and maintenance quality. I moved here from another American Landmark community and absolutely have no regrets. They have an amazing pool and the layout I have of the two bedroom is perfect for what I was looking for. Definitely a must see community.

The place is comfortable and very nice, but there is bad service, she sent me to shut up, the agent was rude to me. not trying to help or find a solution to the problem I have 3 weeks asking for pest control and nothing

I applied to live in this community on the 8th of July, and on the 9th I emailed to cancel my application. I received a call from the property manager inquiring as to why I chose another property that same day. It has been 11 days. I finally got in contact with the assistant manager Tema, who Bridget (leasing agent) kept telling me was busy. After many phone calls to these people asking to be called back (which never happened) I finally received an email response from the assistant manager telling me I would not get a refund for my money. If this isnt resolved soon I will be seeking legal advice from a JAG lawyer. Dont waste your time applying here They will just give you the run around until you get too frustrated to keep trying to get your money back.

Worst place to live!!! The staff is unprofessional, rude! I’ve had problems with my AC since I lived there. Staffing doesn’t take any responsibility for anything wrong that they do or they carelessness. The managers are useless! They don’t follow up after their staff and just make excuses for lack of professionalism and taking initiative to fixing the problem. DON’T LIVE HERE!!! Over priced for what you’re receiving!

Great place to call home. The office staff are kind, and very helpful, they will work there hardest to answer any questions you may have about the complex. A couple of them are even able to provide some suggestions for great restaurants in our local area.The maintenance crew is very friendly, if you put in a maintenance request for your apartment they will do their best to get to your apartment the same day if possible. I had my A/C go out in my apartment, they worked quickly with their vendors to have them come look at it, and get it replaced. While my main unit was out they provided a portable unit to cool my apartment.The recent updates to the complex are a welcomed improvement, and make it feel like a luxury experience. The complex also has a great resident portal that all residents can communicate with each other. This portal also acts as a great way for the office staff to communicate anything that is happening withing the community.

An amazing place to live. The neighborhood is very quiet, and the staff is amazing. When it comes to the office the ladies up front will go above and beyond to help you in any way they can. The maintenance men are outstanding aswell. Anytime you put in a trouble call it is answered if not the same day the next at the latest. They are always kind and professional. The complex is constantly improving its self as well. Since I moved in nearly two years ago we now have a dog park, a play ground, and a brand new fire pit by the pool. On top of that they have kept the complex in immaculate conditions. They also do a Christmas lights competition which really brightens up the place (pun intended). I constantly recommend this establishment to my friends, or anyone looking for a nice place to live. Never have I once been concerned about my safety or the safety of my wife.

I love the small details in the apartment like updated kitchen, appliances and all. With crown molding and solid, QUIET, construction so you dont hear your neighbors, unless you have bad neighbors. Love, love, love that the pool and fitness center are 24-hrs!!!

One of the worst places I’ve ever stayed. They have a serious bug problem. When I first moved in there was a bug coming out every so often before I even moved furniture in . They did pest control but it did not help. The back of the refrigerator was infested with roaches... has got to be one of the nastiest things I’ve ever seen in my life. I was ready to pack my things and leave. I have a friend who told me their mother stayed here and she had a bug problem too, should have listen to them. Im literally terrified.

I dont feel safe, in this community 06/21/2021 criminals opened my car and stole my things and 4 more cars. nobody answers for anything.

Very beautiful place the apartments are nice just the right size the Landscaping the outside is very beautiful I was only there visiting but this place is very nice.

I’ve lived here for a year now and just renewed my lease & love it here! The office staff is so helpful & kind. I love how much of a community it is here too with monthly newsletters, contests, get togethers etc. They keep you up to date with everything and anything going on. Maintenance is a blessing! They are so fast and always on top of everything!

The leasing agent Bridgette does not seem fully aware as to what is going on. I had to call back multiple times to get an answer for something so simple nice community horrible customer service

Great location, staff is so friendly and cares about their residents!, Maintenance is amazing! Would highly recommend living here

When i was apartarment hunting, this place was last on my list because i knew price was it wasnt in my budget.but to my surprise it was. Love the location and staff here. Maintenance is quick to respond as well

It will be a great day for me when I can leave this place. I hate it. If i could break my lease today and live in my car for a few weeks I would. I will start a business soon, and This company has taught me so much on how NOT to treat a customer/ resident.

Looks ARE deceiving!The grounds are well-kept along with the appearance and upkeep of the apartment structure. I’ve always thought The Landings at Lake Gray were very attractive.However….Being inside one of the units tells another story.The unit I lived in was a 2 bedroom model. It had a split design and each bedroom had it’s own bathroom, which is great for roommates or when you have little kids.The apartment is spacious enough for 2 people or a family of four if you have small kids.The interior has crown modeling which is made of plastic, so while it looks fancy, it’s really not.The appliances and countertops were replaced while I was a tenant there. The washer and dryer should’ve been upgraded because they’re old and consume more energy to run.If you place a large load in the dryer, it will require a second run to get clothes completely dry.The AC unit functioned very well. It stopped working one day and maintenance was there the very same day.As far as office staff, they are always very nice and accommodating. If you have an issue, they’ll do their best to resolve it within their limits of course.The patio is spacious with a very nice storage unit. And what I really loved about the unit is that there’s no one on your exterior. You only share one wall with a neighbor.There was good lighting from the patio door and large window in the living area. One bedroom had one window and the other had two.So what’s deceiving?The apartment complex looks like it’s well-built and has quality construction but it doesn’t.I’m still wondering how the building even passed code inspection.The floors and walls must be made of tissue paper. You can hear your neighbors talk, laugh, fuss, cuss, and fight. And Heaven’s forbid your neighbors play loud music. We could even hear our neighbor’s television. But these neighbors apparently had hearing problems.Another annoyance is the washing machine. You’ll know when it’s your neighbor’s laundry day.If you like a quiet environment, this is NOT the place for you.My upstairs neighbor had two kids who for some reason couldn’t walk across the apartment, but insisted on running. Not only that, but they stomped when they walked.There doesn’t seem to be any type of insulation between floors nor the neighboring wall beside you.Hell you can even hear people outside through any wall inside of the apartment.I believe the upstairs neighbor’s floor is the lower tenant’s ceiling.This is the second apartment building I’ve lived in and I’ve never experienced anything like this.We complained multiple times to management about the noise, but the only thing they state they can do is send out a notice.If you’re having an issue after hours, you have to call the police, which we had to do multiple times but nothing changed.If it wasn’t for the cheap materials used to build these apartments, we would’ve stayed. We were going to break our lease, because that’s just how bad the noise was.If you MUST live here, ask for a unit on the 3rd floor. It’s the only way you’ll have peace and quiet. Unless, you have respectful considerate neighbors, which we DID NOT!!

Quaint yet restrictive property. A great view and living arrangement.

Very clean grounds nice scaled apartments with views from every angle.

The staff is very friendly, accommodating and professional. Your experience will be a nice one even if its just conversation.

I rate this place three stars only because of how they keep the breezeway, the breeze way is unkept, there is spiderwebs and spiders hanging freely when you are coming up the stairs and and other insects stuff. The breezeway was so dirty I complained about it however instead of them cleaning all the breezeways of the entire building they just washed the floor that Im on but other than that maintenance is very good (fix problem same day) and the office staff is nice. As far as the unit it self its pretty spacious but you can hear almost every movement from your neighbor and find parking when you come home after 8pm is almost slim so sometimes you have to park very far from your building. So I will not be renewing my lease,

Im a current resident of 2 years. Ive enjoyed living here at Lake Gray I have no complaints. Id refer family or friends to stay here.

Awesome place to live. Wonderful staff!

I was ecstatic about this place when i first moved in. then after about a year things changed. the pool shut down for most of the time i was here, and renovations took forever. i like it cause its quiet but i dont like that they changed our appliances. i didnt ask for it and was fine with the old stuff. they also changed countertops. Also when it was time to renew again the price was gonna go up like 200 dollars. the appliances and such arent worth that to me. im not gonna spend 2400 extra dollars after everything was closed and the stuff wasnt even broken. im glad im about to leave this place. dont come here. its now a money hungry society. i want no part of.

Very cheaply built. Appliances are outdated. The places are so poorly insulated that the AC had to run almost constantly. The management is poor and will harass you and try to charge you or evict you every stupid chance they get. Do not rent at this place I have even contacted the local news thats how bad they are. DO NOT RENT HERE.

Do yourself a favor and DONT APPLYIts application fee is a scam in itself haveing you pay $500Which does not guarantee that youll even get the place. I was denied so shouldnt I get that pretty penny back.My current place I payed $55 for the application fee total.To sum up its just not worth it. In anyway shape or form. Close to a bad neighborhood just south west, too expensive for what you get, too restrictive for what you get (pet restrictions seem to deny every dog in existence), if your military traffic to base is horrible, and requirements for your application are ridiculous (other than the price as I said before, I remember going over seemingly an endless supply of paperwork just to apply for an apartment that I ultimately didnt get including 5 pay stubs and a proof of my pets breed and weight which they changed the weight limit the night I summited the app from 50 to 25lbs.)

These apartments are so beautiful and the area is quiet and safe. We lived here for almost 2 years and are moving only because were going out of state otherwise I would stay there for years. The office staff is amazing and helpful. Maintaince team as well. If you have any sort of issue they fix it right away. The appliances are up to date as is the whole apartmemt. Completely gorgeous . They have awesome amenities from the gorgeous pool dog park fire pit fitness center and outdoor playground and fitness equipment. I truly enjoy living here. The rates are reasonable for the area and apartments themselves. Not sure why there would be negative reviews on this place. As long as you pay your rent on time theres no issues. They even give you a 5 day grace period after reading the is due to pay it.youre truly missing out if you dont call these apartments your home . The ac is great and we lived on the 3rd floor and never had am issue cooling our apartment dowm.come on its florida..if its over 100 out youll have to lower youre air more then normal. Its basic science the walls are very insulated we never heard our neighbors either😀

0n 11-3-18, Customer service was not the best . I waited for more the a hour, in reference to leasing a apartment. I gave the young at the office courtesy, while she attended to others as I waited and still continued to allow me to sit without helping...

This place is joke. Management is rude. Your car WILL get broken into and management doesnt care. We gave descriptions of the suspects and they didnt even bother to send any notices. Weve been harrassed over daily living noise. My property has been damaged because tenants dont keep their dogs on leashes, which I brought to managements attention but of course nothing was done. Hurricane Irma hit us on Monday and not even a week later we get a notice that we can no longer stay here. Horrible customer service.

Worst apartments ever. Very cheaply built and hardly insulated. AC systems sucks and during the summer your apartment becomes a sweat box. Rent is way overpriced for what you get. I regret moving here. Stay away, far away!

My car has been broken into twice and now I’ve had a package stolen from my front door this place is a joke.. the staff sucks, the pools closed half the time, people don’t leash their dogs and don’t clean up after them, my kid has almost been hit by people speeding around blind corners. They let people keep 5 kids and 2 adults in a 3 bedroom apartment... there’s a woman in building 7 that literally lets her dogs do their business on her porch then hoses it down onto the apartments below her as well as into the grass.. this place is a pit.. literally the epitome of a hell hole.... avoid it at all costsAt this point I’d almost rather be homeless than dwell here...Edit: While the new management has tried to contact us and try to “make things right”, it’s much too little much too late... hopefully the new management turns things in the right direction.

If you work late or overnight, every Wednesday the lawn service is making loud loud noises at 8AM. Hate it.

Worse place ever once I got robbed her and there is very suspicious people here.Dont you dare live her unless you dont care about ur house being intruded

Ashley from the front office staff will never call or email you back, even if youve called and left several messages with the office. Very unprofessional.

Great customer service

OK.

Clean and beautiful apartments