I get very bad service, even after they installed something on my neighbors roof for me to get service. Charged me $10 more a month for it. Service would turn on and off constantly, my kids did online school and it was a struggle most of the time with this internet, with it disconnecting constantly. Netflix would not work on our tvs because the connection was bad. Neither would any other streaming services apart from YouTube.My year is finally up and we decided to try something new. 3 stars because most of the time customer service was very nice not including the last person I spoke to.

Still new to using their service, but so far its leaps and bounds beyond our last internet provider.The folks when Ive called in have always been knowledgeable and willing to answer questions.Installation went very smooth even though we have a tricky roof for a dish installation. The tech was also extremely knowledgeable about the services and was able to answer questions I had forgotten to ask while on the phone.So far, I would highly recommend them.

The installer was professional and knowledgeable. Answered all our questions and stay until we were online. We would recommend Safelink for internet service.

My parents have CONSTANT problems with their service. If it’s not one thing it’s another. Last weekend their cable and internet were out for 3 days. Today the cable went out again. This happens often and customer service can’t ever figure out the issue. On a previous call a rep offered to waive part of their bill, of course they never happened. My mom has asked about it the last 3 calls and they act like they don’t know anything about it and don’t care. I’m going to look into switching them to ditch next time I’m able to travel to IF.Don’t waste your time or money with this company.

Safe Link has been awsome to help with any issues that arise and speeds have been great, Thanks so much for the continued support.

Did he also say that your first service tech that came out to add service to another house put my service to my nabors place thats one of the reasons why I had no service and your guy that came to fix it only help for a few hours and finally when cenrtylink came ever he said that the who box was messed up and in the official report that to not have any other service techs come out and mess with anything again because he fixed my internet perfectly and the two nabors right next to me. You can look up the report and find out all the information yourself. The service tech and myself are still extremely interested that you sent out a tech that had no clue what he was doing and was unwilling to correct it instead he just leaves and your second tech had to swap it back over to our box. We can go back and forth on here all day.

Safelink is by far THE BEST service I have ever had!I can always connect, have access to helpful quick service, have never had to wait forever to speak with someone, and have been treated like a queen!You couldnt pay me to leave!Yea for Safelink!

My experience with the installation was Flawless. The technician was very knowledgeable. Polite and informative also cleaned up after himself left no mess. It was an excellent experience. Sales was a little disappointing? They seem to be wanting to make more sales than to Describe everything to the customer. It was a rush rush rush. In the end everything worked out.

Thanks to Safelinks tech support team, my internet issue was solved. It took a little while, but the technicians called me back promptly and stuck with me until we found the issue and resolved it. Thank you.

Installation and first few months service was great. Gradually service got worse. Buffered constantly never got satisfactory help when calling in. Once a tech came out observed the problem but couldnt figure out how to fix it. He said hed put in a request for a supervisor to come out. Its been over a year and Im still waiting. If anything more than unplug the router the fix only lasted about half an hour. Signs around town advertising their service only added to my frustration. Billing always had many email messages programmed to remind you of due date. Too bad they cant get the service to work as well. Cancelled recently because of a move out of the area, they came to remove equipment 3 days before the date requested. Worst 2 years of service ever.

Cant seem to get my internet running steady for more than a few hours and it drops and then reconnects and then none will fix it and I call at least 3 times last week and all they say is that they fixed a few things but its still the same. Now tonite I called and the girl said she would call me back in 15 min. And its been 1 hr. And nobody called me yet

I have only had the service for 2 days, and i’m Already a lot happier than I was with my last internet company. They are fast at getting you online, so far completely satisfied.

The internet is very dependable, the tech who came to install was very professional, knowledgeable, and friendly. I am SUPER happy with how everything went at install and no other internet company can ever compare to Safelink when it comes to speed, data, and pricing. Best internet I have ever had!! Highly recommend!!

I reached out via email for service and was contacted same day by a sales rep for pricing options. They were able to schedule an install next day! Very satisfied.

Excellent Customer Services. They came out and fixed my internet a day early. On a Saturday no less. Was able to go back to work from home when I was scheduled to.

They got my internet up and running, better than ever. Everyone I talked to, the tech that came out, and the customer service I talked with on the phone, were all amazing! And so helpful, efficient, and nice! What an awesome team! Thank you very much!

The installation guys were great! Very efficient and professional! Would definitely recommend Safelink

Im very impressed and happy with Safelinks service. The representatives over the phone are very polite and knowledge. They were able to get me an appointment the very next day which was a Saturday!!! The technician that came out to our house was even more impressive. He walked us through all of our options and did an amazing job with the instillation. There are no visible wires!!! Inside and out! Also we live out in the country and the signal is just as good as the one we had in town. I highly recommend SafeLink!

Service is excellent! The installer, Robbie, was professional and very helpful!

These guys were absolutely great. I called to schedule an install for new Internet as soon as available. At first they told me the best they could was 10 days out. I understood and planned on my new Internet for then. The next day I got a call from them asking me if I would like the installer to come to my house that evening for installation. I couldnt believe it, and these guys really took the time and focus to do a great job getting me a super fast signal. I had no idea Safelink was available, my only wish would be to know sooner that I could get quick reliable Internet through them!

Safelink was fantastic to work with. The home I bought has no cell service and I was trying to get set up so I would internet on move in. I contacted the company that the former owner used and tried to set up a same day transition. They made it impossible. I called Safelink and had things arranged in minutes. Their installer Cory was great also.

They came and set up a home and then a business, they were so great to find the ways to get us the most credits possible. They had originally scheduled us for install one day and ended up being able to come out an entire week early, they called and gave us plenty of notice that they were on their way, asked exactly how we wanted everything done and did a nice quick and clean install, could not be happier!

Internet is constantly dropping throughout the day. We have to unplug it and plug it back in to get it to work.

Have had s great experience so far. No buffering.. install went fine. Tech was professional friendly and helpful. They gave us a veteran’s discount! So far so good! I would defiantly recommend them as give them my name and I get a credit! 😜

I am a new customer and the service of installation and follow up regarding services was great!

Had the amazing technician come out on Monday everything was great occasionally had a tough time to get a signal but got it and it was amazing. Got a call that I was accidentally stuck on a wrong sector they came out the next day fixed it and it’s been great ever since.

The technical support team is great. Unfortunately I know that because the overal internet quality is so poor that I often have the opportunity to call them.

Best customer service, prices are about within market prices but my favorite part about what the offer is called “The Guardian” with the internet being so out of control, this tool is so amazing. You can control just about everything on your WiFi and ITS FREE. Parental controls are a must in every household, and this is a great tool to hold all devices accountable.

Technician (his name is Christian) was superb. Solid company, strongly recommend.

We have had Safelink internet service for months now and are very happy with it. When we did have a problem, the tech they sent out was very friendly and went the extra mile to take care of it. This is by far the best internet service weve ever had!

We could not find an internet company that could give us a good signal where we live. We finally found safe link and I have not had one single issue so far. We are all loving it. Definitely a good price and I would highly recommend them. They have great installation service as well.

Best option where I live. Seems like once a month I’ve had to call in because internet quits working. Appointments are always about a week out when you need something fixed. Customer service is average.

They came and set everything up in a timely fashion. The guy talked me through everything, asked if the satellite and router was in a convenient place for me.They stayed tell I set up my app and my sure my internet was working properly. I would recommend them to all my friends.

Ive used Safelink Interent since I first moved to Idaho. We have never had any significant problems. We have had a few issues. We had to move addresses and then move it again when the neighbors built in our line of sight of the tower. Each time they were more than accommodating. Their phone reps are easy to talk to, and their service is quick. We regularly watch shows on several devices at a time and we have never had any major problems with our speed. I would recommend them for anyone looking for internet in east Idaho.

This is absolutely the least reliable internet service that I have ever had the displeasure of paying for. Not only have I not been consistently receiving the speeds I am paying for, I have spent literally HOURS on the phone with their tech people with zero success in fixing the problem. Every time I called into the technical support line I was put on hold for around 10 minutes before the option becomes available for tech support to return a call. If this is an option, why would they not give the option before wasting your time. The answer is that they do not care about your time. In fact, the level of service received seems designed to dissuade customers from calling in with service problems due to the amount of time it takes. Unfortunately,I wouldn’t recommend Safelink Internet to my worst enemy. I like to support local business but these guys just aren’t very good. Bottom line.....go elsewhere for your internet provider!!!

Very quick, easy, and pleasant experience. Nice Customer Service

I dont know why I waited to long to complete the installation. I didnt have to wait long and when the time came, the process didnt take long. The technician was courteous and profession. He answered all my questions, and setting up my account was easy. I have not experienced any lagging or buffering since Ive started my service. Im very happy with my experience and the service Im receiving. Thank you so much!

Great service. Did everything as promised. Install was quick. Installer was very helpful in locating the best place for my equipment and for the radio dish. Internet speed is better than expected. Good to see excellent service in a rural area. Price competitive with all other vendors

Internet got set up today. So much faster than I ever have had. I love it. Theinstallation was great they were so concerned about how my property would look and they took great pains to hide cords and etc. so professional I really appreciated that. Just love no buffering

I got my install done today and so far so good. The installation techs were knowledgeable and did a clean job running the wire through a vent on my gable. I had to provide the man lift but my house is tall so I cant complain. And hey, if I leave a review I get entered for an Amazon gift card.

Speeds are 3 times better than my previous provide. Nacho came out for a site evaluation quickly, set a install date and followed up. Sales person was very attentive and thorough. All around great service n speeds.

I was skeptical about switching to a new provider (even though I was very annoyed with my cable service and their constant price increases and outages) After deciding to switch to Safelink, we were quickly scheduled with an installation date. The technician called and verified our appointment and he showed up on-time. The technician took care to be respectful of our property and professionally installed our antenna and made the connections into our house. We were up and running in less than a few hours. The service has been great and we have been able to use streaming on multiple devices at once. I am very happy with Safelink and the people we have interacted with. I would recommend Safelink to anyone.

If I could give 0 stars I would. It is terrible service. Terrible customer service. We have had this service for 1 week exactly, 7 days thats it I literally had no service at all the first 2 days. Called them twice to get a tech out both times they said they would send someone and didnt upon calling back they said they had no idea what I was talking about. REALLY. I have to call in atleast 4 more times for my service being out for hours at a time. I can not believe the disrespect the people at this company have and how on earth they are still in business.

Have had safelink for only 3 weeks now and no problems. The installer David was great. He called about 45 min. before he arrived and was on time. Happy wife Happy life.Will update if we have any problems in the future. So far we recommend the service.

I needed new internet service and I needed it really fast. Once I called Safelink, they were able to schedule a setup the very next day! Extremely polite and professional. Even after wading through 6 feet of snow. Thank you Kennan, youre the best!!!

At the time of install they drilled through my sewer line causing $15,000 worth of damage. This damage could’ve been avoided if the installer told me that they hit a drain line. After 6 weeks the hole was noticed.When the first person came out to inspect the damage he told me “ it would be funny if we didn’t cause so much damage”.After receiving bids from two restoration companies they decided to go with one that I didn’t prefer. They continued to fight me and wasn’t going to replace the carpet to match as it was before that damage. The whole process felt as if they didn’t want to own up to there mistake. Finally, after 6 months the house was repaired.At that point, I wanted to drop them. I felt that a company who failed to own up to their mistakes isn’t one I wanted to do business with. Since I signed my contract for a year I kept them. The internet seemed to get worse as the year went on. Service was very slow and would be very slow on multiple devices.Today, I finally disconnected their service . The appointment to disconnect was scheduled between 8am to 12 pm. I stayed home all morning for the appointment. At 1:00 I left my house and finally received a call at 1:30 saying they were running late.Never dealt with a company that I was so displeased with.

Just got set up. So far everything is great. Customer service was fast and friendly. Its always nice to hear a pleasant voice over the phone. John did the install and was very professional and friendly. Thank you for your service.

This service seems to be great so far and the technicians were kind and courteous and very respectful! They got my service installed as quick and clean as possible and walked me through everything every step of the way! I would have gave them 5 stars but they were an hour later than the 4 hour window that they gave me. Other than that I feel like I am getting a great deal for internet in my area!

My husband and I travel back and forth between AZ and ID every year. Safelink was the only one that would pause our account for the 6 months we are away. We only needed a very basic plan and its working out great! The service was fast and professionally done. Thanks!

Wonderful service from installation to answering questions and giving assistance over the phone. They go above and beyond to satisfy their customers.

We were having problems with our Internet ever since we connected with Safelink. The technical support has always been very helpful. Finally one of the tech support representatives realized we had a bad router. They came out the next day which was a Saturday to deliver the new router. We have not had a problem since the new router was installed. Excellent customer service!!!

Have had a great experience so far. No buffering.. install went fine. Tech was professional friendly and helpful. So far so good! I would defiantly recommend them to every I know that is needing to get internet service.

The install went well and the setup was fast and easy. When all parties were at home, we began to stream and surf the net to determine how well the service would perform under stress. To my surprise, not buffering occurred and speeds promised was delivered and steady among all of our devices. Highly recommend Safelink for your internet service provider.

After calling several other companies and not being able to set up internet or being unsatisfied with their ridiculous contract ($400 if we disconnected within two years!), Safelink came out and hooked us up no problem. Reasonable installation fee to avoid a contract. Decent speed for being out of town. Service tech was knowledgeable and efficient. So far, so good.

We have been suffering with very poor internet from our previous provider to the point that it took us 11 hours to download Office onto a new computer that we recently purchased. That was it - needed a new provider. Safelink came out the next day after we called and had us service within 1.5 hours and it is like lighting speed compared to what we have ever been use to for years from our location. William was great (installer).

I had been waiting on the phone for a half hour for customer service, they answered but the guy couldn’t even take down my name correctly and then I got hung up on so it was another 45 minutes I was waiting for them to answer customer service again and I finally just gave up. Very frustrated and unimpressed with customer service.

Shawn did an amazing job installing my new equipment. He was able to do what the previous company was not, that is to locate the dish on my house and not in a tree. I am very pleased with his performance and professionalism. Thanks again Shawn!!!

After calling several other companies they all told me that they dont come out here to Paul, I was getting frustrated. My brother-in-law gave me a Safelink card & told me that an employee from Safelink came into Taco Bell for lunch & saw him so he went to talk to him, so he gave him a card. I called Safelink & I had no problem & got my service, I am so happy, & it is fast...Thank you Safelink you are the best....

It has only been two days, but everything has been perfect so far. I called for an install and they were out the very next day! Install was easy, service is great, called tech already on a password problem and got through in less than two minutes and got an answer right away.

Excellent... Fast... Great installation experience. Super fast internet for gaming and streaming. Couldn’t be happier.. Highly Recommended!!!

Our setup was completed yesterday. We appreciate the work of the installer in working to get the best location and the care taken with making sure the house was kept clean. So far, the speed increase is great. Looking forward to putting it to the test in the near future.

Called for service and they were out the next day to install. The installer was professional and answered any questions I had. He also ensured that everything was where I wanted it before he left. Great customer service!!

I loved my experience with SafeLink. The technician was very professional and sufficient. He made sure I was taken care of, very respectful with my home. Thank you very much for the service

I live pretty much in the middle of nowhere, they came out and installed wifi and let me tell you it is so fast. Other companies wouldnt reach my area, they said the mountains were in the way, safelink came out and installed with no problems PLUS the tech was super amazing. Seriously loved him! I will recommend them to everyone!

We were happy to hear that SAFELINK was installing fiber high speed internet service in our neighborhood. Yesterday it was installed quickly and easily. The installer Christian explained how and where the line could come in to the house and it looks nice behind the furniture. He made sure it worked and showed me how to use the special Guardian service. I am pleased with the speed on the internet and the installation. THANKS!

Its one of the only services that can reach my home in a very rural area, and I still get great signal strength. I also appreciate that there are no data usage caps, unlike the other services I had available.

Safelink is great. Technician was professional and helpful. Explained everything to me in terms I could understand. Internet speed is faster than I expected.

I highly recommend Safelink! So far the have treated me in a professional and friendly manner! Had some minor issues with connection to start with but the help in getting it fixed was above normal! Thankyou for a great costumer service experience!

The two men who installed my internet yesterday, Nacho and Jack, were outstanding. They installed my internet as well as my Moms, who lives on the same property. Due to our location there were some issues getting it to work, but they worked hard for us. They spent a good 8 hours of their day to make sure my Mom and I were happy. Great job, guys!

My family noticed our internet service was getting slow, streaming movies had a lot of buffering and often lost signal. Laptop pcs had the same issue. I called and the tech went through a series of possible internal fixes that just did not really improve anything. Then he discovered an issue with the tower from where we receive our signal. He was able to put in a work order and the issue was fixed overnight! Now we can stream movies, use the wifi on other devices at the same time without any buffering or service interruption. Thanks Safelink for having knowledgeable techs that really know what they are doing!

No internet problem and staff lied multiple times. Time to go elsewhere

I would recommend Safelink. They have great tech support and wonderful office staff. I have had them for years and always taken care of when I called. Good internet fast

So far we are liking them! Great customer service, local, and the install tech was very fast and very curtious! But I only got intalled today. Ill update in a month with and different story:) So far way better than Cable one!

Quick install and very friendly staff. Internet is working wonderfully. Super happy with the service we have received so far.

Weve had three different companies come to our house and try to install internet. None of them could get a signal until Safelink. The installer was here earlier than expected and was thorough and professional.

Tech support is really good but the worst internet you could ever get. Asked them to run the internet to my living room and they ran it to my back room so I asked if they could rerun it and they wanted to charge me $75 so I told them Im going to find a new internet provider and she was rude about it and that night my internet quit working and now my new $250 router doesnt work so I have to take it back and Im stuck with no internet. Strongly suggest finding a new internet provider.

Quick install and very helpful customer service. It is the fastest service in rural areas. The service is so far so good!!

Drops internet every few minutes. unreliable.

These guys are great. The installation process was smooth, the billing set up was easy, the internet is speedy. If youre looking for internet in the region, this is the go-to company for me, I highly recommend them!

One of the best thing i did in this year is to change my internet provide from rise broadband to Safelink. great people really helpful and specially the technician they tell you exact what is right for you. i would recommend this internet provider to everybody.

Internet never worked. Too slow or just didnt work. I called several times and nothing was ever done. I transferred to fybercom and love every second of it. Dont waste your time with This service

I have been without internet service for over two years. I had Century Link in town and when I moved they said they could supply services at my new home. Come to find out, their services are not available. So I waited until I was positive I would be happy with the provider. So far so good! I appreciated Safelinks quick response to my referral from friends. In less than a week I had internet services at a reasonable cost! Andrew was very friendly and willing to install the equipment where I wanted it, with ease. I will recommend Safelink!

Great experience from sales rep to tech to actual usage. Everyone is very professional. Would recommend them anytime.

I w live in a small town and it is hard to find good internet. I called safelink and they were at my house the next day. Very respectful of time and were willing to work around me and my kids. The installment was quick even in the dead of winter and we have way better internet that we are paying less for.

Great service and installation practices. Technicians worked hard to install service for us at a resort location keeping the antenna hidden while still providing great service.

Do not waste your money on safelink internet,every day/night it goes out.getting ahold of customer service is horrible.always say to unplug this,reset that,well all that is done before wasting time on hold.terrible terrible internet service.will cancer it when my contract is over

I was amazed at the courteous manner of the technician and the speed in which he installed the service. I am enjoying the speed and ease of use.

We just received Safelink and they were fast and professional. So far the service has been great!

Switched to Safelink thinking I was getting a 10meg download speed guarantee. The contract was such that if did not like the service within 30 days I had the option to cancel with no obligations. This was not to be the case. Five days into the service, repeated attempts to fix the 2meg download speed with multiple interruptions. Several hours on the phone and two separate tech call outs all in less than seven days. I decided to cancel my service. The catch is now you will be charged the 90.00 dollar installation fee plus a full month of service. Yes (after arguing with the manager) I did receive a refund of the 90 dollars but not for a month of service at 65.00 for only seven days of crappy service. If you are thinking of using this guys for service think twice it is not worth the headache.

Has been great so far. Excellent customer service!

SafeLink was excellent to work with, the tech was here on time and installed my internet very professionally and made sure I was up and running before he left. I appreciate the question at the end of the service call per the installer: Is there anything more I can help you with, I want to make sure you can sign in OK? He was doing his job to a 10. SafeLink will be highly recommended by me.

We have had safelink for over a year. constant issues with speeds. they cant seem to get it fixed. customer service is pleasant to deal with, but please fix the ongoing issues... I dropped from the 25 meg plan to the 10, and they cant even reliably deliver that...

Every individual that I dealt with was courteous and professional. Service install was quick, friendly and informative!!!

We’ve had a couple people help us in the last almost 5 years we’ve been with you. One knew nothing and wouldn’t do what we ask (put the dish where we wanted or check old wires just required it to the old set up that was here when we moved in even though we told him we had to re roof that addition so then we had to have it re set up 18 months later.) however the second guy who set us up here (we were with you for a year or so in in e oregon before we moved here) and this second guy is the same one who set us up in Oregon. He is an independent contractor through you guys and HE IS AWESOME!! (Believe me you aren’t paying him enough!!!) we told him where we wanted it moved to and he did then he checked the wires and found out why we kept cutting out (there were several places where they were frayed and exposed not to mention on the ground therefore under snow and water at times of the year)He re ran new wires set up the new dish where we’d requested the first guy set them up and then went the extra mile helping us upgrade our plan and just make sure we were happy with his service. Wish you had more people like him working for you!!! Other than that services are good except when we have wind but we’ve always had that problem that is there’s wind (not rain or snow...just wind) it cuts in and out. So overall pretty happy with our service. And since nobody else offers internet here without paying an arm and a let and for extra services we don’t need that are required we’ll stay here.

We are currently enjoying time in our RV and have an extended stay in Caldwell, ID. Safelink has been very professional and helpful in getting our RV set up with a secure internet link and we are very pleased with the speed and streaming capability of their service.

Update its now may of 2018 Ive been without internet almost every weekend since February yet no credits have been given nor have they been able to fix there equipment. I find it funny how the only responses from the owner go to the 5 star ratings. Great business model yet people stay... Good thing there is now a new kid in town Fibercom promises better speeds for half the price be switching real soon maybe they will care to keep there customers

Safelink went above and beyond in assisting me with setting up internet. Highly recommended.

I live out in an area of Bingham County with few options for internet service. I had one for 13 years because there wasn’t any others. That changed recently so I started looking at other providers. I had seen the Safelink signs really close to my house so I thought I’d try them and see if I could get faster than 5mb and no data cap. I checked with a few of my IT friends and heard nothing but great comments. So I called this past week and got a tech to come yesterday to check for service. And much to my delight, not only could I get their service but I could even receive their top package! Needless to say I had the tech do the installation. He was efficient, very professional and extremely knowledgeable. He did a great job installing the dish and cable into one of the upstairs bedrooms that isn’t being used. He even set the router to the same SSID and password of my old router so I wouldn’t have to change all the wireless devices in the house (a bunch of your anything like me). When he fired it up and my phone connected with no problem I was blown away! Of course I checked the speed and it was exactly what I paid for. Ow I can stream all I want with no data cap! I highly recommend Safelink if your looking for a reliable and professional company staffed with great people.

Very happy with the customer service I received when placing the order and, then, installation was timely and professional.

The internet service is completely unusable. I have had the service since May 18, 2016, and its been down or too slow to use most of the time. Ive had a technician out, and service improved for a few days until there was an issue with all of their towers. This was on Friday, June 3, and I have called tech support numerous times. They have told me that there is nothing they can do, and apparently thats that. I called to cancel today, June 7, and was told I would have to pay the $90 install fee, which I completely refused since Rise Broadband did 80% of the installation. Im waiting to hear back from the billing manager, and I hope they do the right thing since they did not live up to their end of the contract.