Marco was very informative and thorough. He communicated all that was done and the next steps. Great customer service!

Ricky, our technician, was very helpful. I was very anxious moving into a new house and finding “uninvited guests”. I tend to do well when I know what to expect. Ricky explained the process thoroughly in terms I could understand. In addition, he was very communicative, timely and professional. I was so impressed that I’ve requested that he be our designated technician to perform all of our follow up services.

Our technician, Ricky Gonzalez, was on time, professional and product knowledgeable. The price was reasonable and the treatment, thus far, seems to be working as expected. I also like the thirty day guarantee. The follow-up treatments is a plus. It makes me feel secure in knowing that if I need them I can rely on them and Im not waistng my money. I feel like a valued customer.

Im a long standing customer with a treatment plan in place. Terminix has a good pesticide product and I stand by that. However, communication regarding scheduling for treatment appointments is not consistent and sometimes reps show up to home for treatment without prior notice. Also, is there not a company database where notes from visits and with customer can be retrieved and viewed by customer service reps? I find that if Ive had an issue, it doesnt seem like its documented and when reaching out to customer service, I have to go through the whole spill from rep to rep.

I use the service that provides quarterly spraying premises and perimeters for insects and pests. The technician always communicates before and during the service window at my home to offer any additional treatment inside or outside. I am very pleased to use this option for my pest control.

Very thorough each time. Always communicative and our technician is extremely friendly and professional. Each time they communicate before and after and prepare a report of their visit.

Have already written a review indication better communication needed.

My technician Marco Flores is top notch, he communicated everything so that I could understand and know what was being done and always let’s me know I can reach out if I have any issues. He is why I stay with Terminix over any other vendor for my lest elimination needs.

Evidence of varmints in attic in newly purchased house. Terminix placed traps in attic after sealing several potential access points for rats, squirrels, etc. After three inspections, no infestation found thanks to access points remediation. Have taken advantage of pest control and termite control services.

Our technician Derwayne was very professional and informative about the types of treatments our home would need after doing a thorough inspection. He really took the time to get everything completed. Highly recommended

Beware: shady and unprofessional. I got an inspection, had dry woods in my attic, got same-day treatment. Can’t really speak to whether they’re gone, but the tech broke our AC while in the attic (in the summer, in Houston, with a 4 month old and 2 year old in the house). They sent him back out the next day to see if he could find what went wrong, and he was really rude and said he couldn’t find any problem with anything a/c related in the attic. His supervisor, Carlos Aviles, was helpful and said they would reimburse an ac tech.Ac tech came out and fixed the issue in 5 minutes by resetting something in the attic. But Carlos has ghosted me on the invoice and will not respond to calls, texts, or emails. It has been nearly a month. So I’m stuck with a bill for an AC issue caused by their own negligence. DO NOT USE THIS COMPANY.

Terminix technicians kept me updated about my scheduled appointments via text or email, and showed up promptly. They thoroughly inspected and explained what they did on site. Everything was done in a timely and professional manner.

This company service is good to hook you with a plan but takes too much effort make them deliver what they promise

Our technician, Curtis Walker is awesome. He communicates before and after the service which is great because we have 2 dogs that need to be put into the house on service day. I would recommend Terminix and Curtis Walker!

I have a service contract for inside the house an outside to include mosquitos and termite. I dealt with the company in Houston for thee years without any issue, Moved to Katy nd I have nothing but bad service I called here office on 8/18 and I was put on a hold for over 30 min then I left my number and no one returned my calls. I find this Katy office unprro . fesstional > I also called them on 8/19 and the same thing happened..

Our technicians at two locations have been so wonderful! Always very friendly, polite, and responsive. Couldn’t ask for better service!

The service onsite is reasonable, but the barrier/drugs used to block the roaches seems less effective than expected as we still have roaches issues in the house occasionally. The root cause of the issue seems not identified after the first two treatments.

I have been a customer with Terminix for years. I always receive excellent service and a very polite technician with helpful ideas and suggestions. Is a great company and a good value for the customers :-)

Called before coming to confirm came for quote very helpful very communicative about issue. Tech was great too. Both days they came on time and called before coming.

Ramon, my Terminix technician, was extremely detailed and sprayed everywhere. I am confident that the bugs will be staying out of my house! Thanks Ramon!

Ramon has been our technician for 3 years and is so professional in communication and service! I highly recommend!

Go with a local exterminator, NOT Terminix. This company will try to upsell you services that you dont need. Terminix was called to check out spiders in the house. They flat-out LIED about my home, telling me that I had a rodent infestation in the attic. They tried to charge over $1000 to deal with it. $1000 for rodents that I had NEVER SEEN in my home. I called a REAL exterminator (a local company) that Ive used in the past, who charges $75-150 to deal with a rodent infestation (depending on severity). Result? They investigated and found NO SIGN OF RODENTS AT ALL. I dont know if it was 1 unethical employee or standard practice for this company, but you can be sure that I will tell everyone I know to steer clear of Terminix. They push the upsell HARD; seems like their employees primary role is to be a salesman rather than an exterminator.

Always great service from the techs that visit our house, very happy every time given their professionalism and pleasant attitude to helping all the time.

We have a maintenance/inspection/treatment contract with TERMINEX in our high rise condo. They will also come out between scheduled preventative treatments if, in a rare occurrence, we need their help at no extra charge.

Terminex knows their business and they know how to deliver it well. I always have good communication, timely service and ease with managing my account. Great service!!!

Best price for service offered, very excited we signed up and the following weekend, we were outside for 16 hours with no bites, it was amazing!

Marcos, Terminix technician, always does an exceptional inspection and he lets me know if he finds any issues plus addresses them immediately!! Very friendly and professional with above and beyond customer service!

Great service by our inspector Ken on 12/2 Wednesday. He was very proactive in reaching out, on time, and very thorough. A suggestion for Terminix -- during Pandemic, may consider giving customers option to just waive interior inspection to minimize exposure for employees but also customers. thanks!

Technician was very professional and courteous and always kept me informed. Service is very timely and i have no problems with any bugs or termites since I started using them for last 6 years. Great peace of mind.

We have used Terminix on Langham Creek in West Houston for 14 years for both pest control and termite control. We recently discovered termites in a wall upstairs. We called Terminix and they sent out a technician. He came out and said Yes this looks like subterranean termites. he said he would have to get the termite inspector to come out. Two weeks later the termite inspector shows up, says we have termites, and that in order to start a claim he will need to send the Termite Manager to come out to start the claim. Carlos came out weeks later, and said he would start the claim. Since then it has be an unreal khafka-eque nightmare between the totally absent Langham Creek branch, and their insurance carrier Broadspire. We have sent 15 emails, at least a dozen phone calls, a demand letter to both Terminix and Broadspire- nothing is happening. In 69 years I have never had a business that defaulted so completely on a contract as Terminix Langham Creek. Bad service, poor communication, neglect of their contractual obligations, and we still have termites destroying our wall, which is just going to get more expensive to treat and repair. Terminix has apparently refused to honor their contracts and are in multiple court cases. These guys must be going out of business. Get someone else that you can trust. Not these guys.

Ramon has serviced our home for 4 years and has always done a great job

A service that makes me more comfortable having.

They did I a great job!

The technician was quick yet thorough and answered all my questions. I will definitely continue using Terminix in the future!

Great service people. Great price.

We couldnt be happier with our Terminix technician, Robert. He is incredibly professional and knowledgeable about our needs and he even follows up personally when we have a pest problem just to make sure that the treatment he applied is working!

I have used Terminix for many years and have always been very pleased with their service. Mark, my service technician is friendly and pleasant and always has an answer for my concerns. I would definitely recommend Terminix, as well as Mark, to family and friends.

Our technician always contact us the day before his arrival, upon arrival and when service is completed. He is prompt, effecient and professional. We have never had any issues and are very pleased with the services.

Great service professionals and communicate in detail.

I had a preventative subterranean termite treatment done. Was amazing how fast and easy it was from consultation to completion. We also have documentation including pictures showing the work done. Cannot recommend the service provided more!

I recommend this company 100%, my house was damaged and was half in water when they opened the water reserve and that happened in September 2017, it was in water in my house for 1 month and a half, I was use this company before that happen, I not used anyone else, until today the cockroaches enter my house but they die. I returned with this company a week ago and I am happy they are the best!

My Terminix technician John is the primary reason I have stayed with Terminix for 2 years now. John is always prompt, knowledgeable and friendly. He lets me know ahead of time when my house treatment is on his schedule, and this gives me time to let him know about any recent pest activity. He remembers that my rescue dog is terrified of everything, and he takes care not to scare her. I really appreciate his consideration. Terminix could not find a better representative who is courteous, professional, and friendly. As a direct result of my experience with John, I recommend Terminix to any friends and family who are looking for pest control services. I hope Terminix recognizes Johns dedication and hard work.

My first experience with Gerald was EXCELLENT, however that changed very quickly. I was not aware that my second service had been scheduled, I did not receive a call from the technician to notify me of his pending arrival, and to top things off, the technician backed his truck up in front of my home and was SLEEP! When I awoke him, of course he was startled, and he proceeded to lie in my face stating he called me but he didnt, my phone lives in my hand!I called to report this incident, requested to file a claim, and requested to have my services cancelled. I was ASSURED that a warm handoff would be done with the cancellation department yet here I am still on the phone for over 1.5 hours trying to ensure my account has been cancelled. Here we are again, another Terminix employee lying and passing the buck! I just want my account cancelled and nothing else to do with this company. This could be an isolated incident however one bad apple has ruined the bunch for me!

You have good people in your company. They were polite, understanding and knowledgeable. Did their work thoroughly. We had a rodent problem and they made it so much easy on us by being empathetic. They gave confidence on how its not a big deal and were good for their word. Les, Alejandro, Francisco and Charrise came at different occasions and were really good. We always liked our regular tech Roy.Glad to have Terminix.

I got hunged up on after I said I was gonna checked with my partner before committing to a quarterly subscription of $111+tax and $170 initial fee. Didn’t even acknowledge I asked for a number to call back after.

Calls are answered quickly and professionally. Exterminators are polite and professional.

Arrived earlier than expected but that was definitely not a problem! In fact a huge plus! Serviceman was polite & knowledgeable.

Chuck was awesome! Not only did he perform the termite inspection...he suggested a few other things to further secure my home. Much appreciated!

Super easy to request and everyone I spoke to was informative and helpful. My rep is great and I like that he will always be the one that comes to my house for the quarterly services.

They do a great job, I having been using them for years.

Technician was on time, text in advance when on the way. Wore covers on shoes when entered the house. Was very respectful and professional. Great experience !

Terminix does an outstanding job. Its technicians are experienced, knowledgeable and friendly. The technicians always contact me before arriving to advise on arrival time and to discuss issues that need to be addressed. Terminix will send someone back out if after the pest control treatment, problems still exist. They have done an outstanding job for me.

Our service tech, Ramon, cares about our house like his own. Since the first day we moved in, he has been courteously and professionally meeting our requests though the house we got initially needed more work. Now we have peace of mind. Thanks for all your help and keep up the great work.

Friendly and knowledgeable technicians. If pests come back, so does Terminix.

Mr Mitchell did an OUTSTANDING JOB! Sorry it took so long to do a review

Terminix was great prompt and on time!!! My tech guy was awesome!!! He explained everything that he treated and made sure I understood. I will definitely recommend terminix to my family and friends!!!

Can not reach by phone all calls routed to California. They did not treat for the problem. I lost my grass. I have a special contract do not exterminate in side. Take care of outside my back yard died from cinch bug or brown patch. I could not get them on the phone for over a week . Heat and untreated in South fo these two problems is the number one cause of home owner loosing summer lawns.

Terminex, Raul, always does a professional and complete job. We have NO insects or rodents in our home for years.

Mr. LaXavier Walker (technician) was very knowledgeable, thorough, friendly, and professional. I am extremely satisfied with the service that I received. Excellent job !!

Ive used them for many years, and they are consistently good!

The technician came and we talked the entire time had a cool conversation

They have returned to bait and soo far Im seeing results ...finally !

I like the communication I get from the technician thats doing my service. She lets me know in advance when shes coming and when shes almost here. She proactively finds out if I have any particular issues and then addresses them. Im very pleased with her service.

Quarterly service continues to keep the house pest free.

Any time they came and I still saw roaches around they did come back as soon as I’ve called them and did it again.

Scott Hetzler who did my service is truly wonderful. He was conscientious about distancing and went above and beyond to knock down some hornets nests that were forming. I hope to see him in the future.

Today was by far the best visit from Terminix! Scott H. was very prompt on time AND friendly. I really appreciated him calling in advance the day before and on the day of the service. Scott was also very patient with all the questions I had with the terminix annual service I was receiving. Last but not least, he was very considerate of my family and wore the face mask with social distancing.THANK YOU SCOTT!!

Technicians are very professional and knowledgeable.

Marco is extremely professional and knowledgeable and it showed. He arrived when he said he would and was not in a rush. He explained the service in detail and was very patient with all our questions. The ants are already gone from our kitchen. And I found dead tree/wood roach in the backyard patio, just like he said would happen. Havent found one critter inside our home. I am so grateful I called Terminix and that Marco is our technician. My only regret is not calling Terminix sooner.

The service I received from the guy checking the stations was great. He answered questions, and he was very respectful. He also added a couple of new stations as well, this was the 1st time that my experience was EXCEPTIONAL...... 100

Terminix has a great service team and my quarterly inspections help to prevent pest activity.

Always professional, listens to the client first, then asks questions to discuss the plan of action. Communicates back in timely manner, always gives updates as to when he coming to the property and when he leaves the property. The updates are detailed so you know as a customer what you to need to do, to work together in making sure the process works. Thank you

The young man that comes out to spray does a great job and is very nice.

We absolutely LOVE Mark as our representative. He is always prompt and courteous. He is the main reason we are continuing our services because he listens attentively to our concerns and does his best to concentrate on areas of concern to us. In any business customer service and communication with clients is key in retaining and building business.

The technician does his job with minimum interference to my normal life. He finished outside and then lock on my door to ask to come inside. He asks me to led him to bathroom, kitchen, and room to spray his stuff (rat/insets inhabitants?). Then, he put a few sticky trap for mice. Good job.

The representatives were attentive, patient, and extremely helpful during this time. My family and I are truly grateful.

John has been coming to our home every three months to spray and he always is super polite by contacting me the day before to tell me the window we’re scheduled for and double checking if that’s still convenient. He does a thorough job, always with a smile and professionalism. With this new reality of COVID-19, he asks before arrival if our household is symptoms free and he also provides the equivalent information about himself. John is always willing to assist and help if an extra spray is needed, or contacting for us a Termite inspector within his company (which we ended up hiring that service as well).We highly recommend Terminix and we’re very pleased with their services. Andrés Pulido.

Our technician is excellent! His customer service skills and all of the attention detail make him very effective and we appreciate his professionalism.

I was so scared I saw a mouse. They came out and inspected the area outside and inside. He explained the program very well. The pest control man came first in the morning. The rodent people came in afternoon. They spent a lot of time sealing all outside areas the mice and rat could get in. They then took care of attic and set traps. They will be back Wednesday to check traps.im very pleased with the service.

Didnt treat my home properly, just treated under stove and refrigerator, not in cabinets, still have roaches, called 3 days in a row,, no one returned call till 3rd day, said would come back, no one has returned, its been almost a week, very bad service

Quick, easy and always on time.

Timely and thorough service. Weston was courteous and professional. The post-service report is very informative and leaves no question as what was done and what treatments are advised.

Ramon is the best Terminex technician there is. He’s always very patient with my bug phobias & has calmed me down a few times when I’ve thought I’ve had bed bugs....luckily I’ve never have had them. I have had fleas & he’s sprayed my house in the past & is always very informative & precise on when it’s safe for me & my animals to return to the house. He also is great at working around my schedule. I’d recommend him to anyone!

Our service person Ramon is so easy to work with. He is reliable, respectful of my time and property, and I am completely confident he is doing exactly what is needed to protect our property from insects. The people I have worked with at customer service are equally capable and easy to work with. Great service!

The technician, Mr. John Harris, was extremely professional and respectful. He was very clear and explained what he was treating in our home. He assured us that if we found any insects, or other pests to be sure to contact him on the number he provided so that he may respond and treat the home. I feel very comfortable knowing Mr. Harris is caring for us. Thank you Terminex.

Mark Glaskow is so great. He is very thorough when he services my house. Thanks Mark for a very great job well done!

My service tech was courteous, knowledgeble and kept me in the loop each step during the porcess to rid my home of pests. Excellent service at a time when there is so much chaos and uncertainty, they conveyed a firm foundation in the service and company for which they stand.

Marco who covers the Houston area is always a delight to have. He always wears a smile and exuberates positive energy. Marco engages in wonderful conversations and always provides insightful suggestions regarding pest control. I am more than happy to recommend Terminex to anyone.

The technicians are absolutely awesome... John does my quarterly spray and Scott takes care of my termite baits... they are both super friendly, really care about their clients and always go above and beyond to do a thorough job and always take the time to explain everything to me. They are the ONLY reason I am staying with Terminex as the administration side of this company is awful.

We are very satisfied with Terminix! Much better than past companies we have used. They were knowledgeable and professional.

My Terminix rep Arlingtons service is outstanding. He communicates prior to service and during service to ensure all of our pest control issues are properly addressed. He is very helpful and friendly offering great customer care in every way. I appreciate being able to call my rep back out in between my regular quarterly service appts for additional pest activity problems, which is rare but service is available at no additional cost if needed. We are very pleased with Terminix.

My quarterly external pest service.

Terminex is simply the best!

My Terminix technician, John Harris, is there for his customers. In my mind, he is the reason I continue to stay with Terminix. He is professional, responsive and thorough in his job. I appreciate him.

Good service but pricey

Mark is a fantastic! He is informative and courteous. The Terminix team has been great over the last 2 years.

Excellent services! The service personnel who visits our home to take care is very careful and meticulous in performing the job in details. Very professional approach! We liked the services we receive from Terminix.

We have had Fox Pest Control (now Terminix) service for over 2 years and we have been extremely happy with their work and results. We never have to worry about unwanted pests for our family or pets. Their technicians and employees are always professional and trustworthy and I recommend their service wholeheartedly

Charged me on an annual service that I notified of cancellation and services they never provided after I switched to another company. Promised $200 refund and never received after repeated calls.

Alex Alvarado is my Terminix associate, and he is AWESOME!. I cannot overstate that. He was very knowledgeable, extremely punctual, and very detailed in his work. He explained everything and made me feel comfortable with the service. I highly recommend Alex and the Terminix team.