OMG!!! Oscar is AMAZING! I have been living here for 3 years. When my lease, was up he helped me to make sure I wasn’t homeless and paying too much out of pocket for a place. He helped me to locate a perfect spot in Astor and kept me updated every step of the way. The whole Astor team are great! Maintenance is done quickly.The location is phenomenal. You are close to the Galleria, Memorial park and close to major freeways. But yet a bit far from the Galleria traffic.

I’ll start by saying that Oscar is EVERYTHING! He’s so personable, knows all the residents by name, and ALWAYS goes above and beyond. Oscar is truly the shining star of Astor! Astor is centrally located in its own little nook near the Galleria but w/o the Galleria traffic. All the hotspots are just a short drive. I highly recommend!

I toured this property with a friend (I’m not moving friend is) and I was so impressed by the staff and tour! I will definitely be back when it’s time for me to move!

I love my apartment at Astor Tanglewood and I love Millcreek. Property Management is excellent - Oscar, our leasing agent, is PHENOMENAL!!! He is welcoming, engaging and very professional. Our maintenance team is good too. No drama in these apartments I love living here!!

I have only lived at Astor for two months and I am very happy to be here. The office staff is great, the grounds are beautiful and I feel very safe with all of the security. My dog loves it too!

I would not recommend moving to Astor based on the following:Perks:-Great location-Practical/diverse floorplans-Great views-Great rent concessions-Staff members are great and helpfulPain Points:-Power surges are frequent in the building-Fire alarms sound off randomly and excessively-Water system is strange and goes down frequently-Resident parking is terrible after 7p-Hallways are nasty and smelly (carpet needs ro be replaced)-Appliances are dated-Elevators are down frequently. No cargo elevator-Gym is small-Low volume of amenities-Pet urine/waste left in hallways-Some Residents allow pets to go unleashed-No Stairwell inside building in case of fire/emergency-Building needs renovations

Great apartment to live in! Oscar really helped make the move into this place easy. The areas around the complex are always kept clean, they vacuum often, and the place generally smells good. I would recommend this place to anyone.

Great staff. So helpful.

I’ve lived in Astor Tanglewood since July 2020, and it has been a great experience so far! Be in apartment amenities are fabulous, maintenance is prompt, and Oscar has been an excellent liaison between residence and the leasing office. My only disclaimer is that as of late there have been rolling power outages, but I’m certain that’s with the city of Houston rather than Astor Tanglewood. Keep it up y’all and thank you!

We just moved to Astor Tanglewood. The whole process was easy! Oscar was really nice and helped a lot. So far we are satisfied with Astor Tanglewood.

Moved here a few months ago and we are totally loving our place. The apartment complex is perfectly located close to freeways, shopping areas and restaurants. The location is really peaceful and safe, but what we love the most about this place is the staff. They are all really helpful and attentive, making the place feel homey. Oscar was really helpful with our move here, he made the entire process feel seamless. I would definitely recommend making this community your home if you are in the market.

I moved in just a few weeks ago, and I have loved it so far! I really enjoy the location, and I also feel safe here. The staff here is also amazing! Oscar made the whole moving process easy. He has been and continues to be super helpful and is always willing to answer any of my questions. I definitely recommend living at Astor Tanglewood Apartments!

Great place to stay! It’s quiet and in a great area. The staff is also AMAZING. Chasity and Oscar are always very friendly and very helpful with our needs. Best apartment that I’ve lived in.

I recently moved in, but it feels like I’ve been here so much longer. Everyone that works here is so great! Especially Oscar! He made my move-in process so easy and streamline, and is always available to answer any of my questions. What is particularly special is how Oscar and everyone in the office are so helpful and willing to do anything they can to make my life easier. Astor Tanglewood rocks!! :)

Moved in just over a month ago and the process could not have been smoother! Very safe building and the staff is very easy to talk to!

I have had the pleasure of living here at Astor for two years now and my experiences have been great. I agree with others the office staff has changed a few times, but I like the new people. They have started the food truck nights again, I love the bagel events they host. I must say it is annoying they are having to ask for our vehicle information all over again, but If it will help with parking, I’m happy. The new manager is really nice and she seems to really care to make the building better. She’s always been super helpful, and responsive.Overall you get what you pay for and I’m planning to renew again until we buy a house. Do yourself a favor and come and see for yourself. I feel there are people on here who clearly needs religion to make them happy.

So far, my experience here has been as good as expected. My partner and I received so much help from the great Astor staff from the first call to set up a tour, to preparing to sign the lease, and through our first week here. Apartment living will always have its own unique challenges- upstairs neighbors with a heavy walk or resident kids having some very loud fun at the pool- but I would say the comfort and safety I have felt here far outweighs any of the day to day apartment living challenges. The neighborhoods around here are great, and the community feels homey and safe.

Ive lived at Astor Tanglewood for almost 5 months now and I love it! Chass and Grant are super friendly and helpful. The maintenance staff are quick and efficient. They work very hard on keeping the complex clean and functional. And you cant go wrong with the pool, gym and amazing location!Ive had such a positive experience here. They hold my packages when Im gone. They fixed my bathroom sink right away when I had a little problem. And so far I havent had any problems with the other residents. Id highly recommend this place to anyone!

I was visiting my friend Shayla this 4th of July weekend at her community Astor Tanglewood, and while waiting for the pool to open we saw the manager sweeping the pool! I have never ever saw a manager do manual labor. I may lease here next year when I come back to Houston just off this alone. I looked up the managers name Chass to call and say this, however she was out of the office. So I figured this was the next best thing to do.

Leasing and move in process was smooth and easy. Oscar and the office were beyond kind and helpful. The apartments are clean and well kept with a swift response from maintenance when something goes wrong! 10/10 would recommend!

Great experience with Astor Tanglewood. When I showed up inquiring about a place I was impressed with the price, location, and staff. Grant helped me throughout the whole process. He was very professional and he was very authentic. What I was impressed with the most was when I brought up the reviews. Though the reviews were great already I talked about how I couldnt help but notice the small bad ones. Grant was knowledgable about the those specific reviews and was quick to put my concerns to rest as he was able to tell me the steps they have taken since. I walked in on a Tuesday and was given the keys Thursday for a Friday move in and Grant has been accommodating to every request I had and is quick to follow up (via email). I will leave a follow up review in the coming months. I dont leave many (or any reviews at all) but I had such a good experience and I hope my experience helps someone else. Before going with this location I had previously looked at 10 other locations.

This is my first review in my life. I have been living all over the country and three years ago we moved to Houston TX from Atlanta, GA. The whole experience was smooth and we are so happy to choose this place. Great management, great area. Chassity is a great manager but also a wonderful person. Always available no matter how she is busy at this moment. Her office is always open for residents. She truly cares about the building. Brandon is a great guy. Loves my dog and knows her name. Maintenance staff are always helpful. When Harvey hit Houston we had electricity and all utilities. Brandon was watching many residents dogs to help until owners could return.Last management did not delivered packages to the apartment as someone else said ( other than a one time).

Really convenient location to galleria area and the building is well-run and very pet friendly. Particular thanks to Oscar Lara in the leasing office for always being available and responsive to questions and going out of his way to help residents.

I have been a resident here for over three years and I love this apartment complex. The location is ideal and I love that memorial park is just down the street and the Galleria Mall is only a 5 minute drive! Some of the reviews below are surprising because even with the minor issues I have had the leasing office has always been quick to fix them. There will never be a perfect apartment complex but I have to say that this complex has been my favorite so far!

We love this place because Brandon at the front desk is the best and absolutely amazing. I think our dog loves him more then he loves us. He knows us by name, tells us when we have packages as we walk by and helps us with all the small things like when we lose our keys and the office is closed. He has even volunteered to walk our dog for us when we were stuck out of town and he keeps special dog treats in his desk because our little guy has a sensitive stomach and can’t handle the free treats they provide. He has truly made our stay here enjoyable. The apartment itself is nice for the price. You can’t beat the price per square foot this close to the loop and still have a nice apartment. There is a little more dog poop than I would like when they run out of the free bags, but they allow any sized dog which is perfect for us. Typically, our maintenance requests are handled within a week. All in all, it’s great for the price and as long as they have people as nice as Brandon working here, I can’t see us moving anywhere else.

This review is just for the nice lady Anna in the leasing office. Anna is honest, very welcoming, responsible, and professional. She helped us the lease, moving in, and a few maintenance issues. Nobody likes fake promises or fake smiles. We like her to get things done if she promises to do so. Sorry to hear that she is leaving because some family issues oversea. Hope the management can retain and promote good employees like her. The leasing office is always under staff, can not stand to wait 10-20 minutes even made an appointment with them, and recent not appropriate communication with us about pet policy change. We love this property, but management/owner please do more to both your employees like Anna and all tenants.

Please do not move here. This place has turned out awful. When I first moved here it was actually nice. There is a new assistant manager in the office. He is extremely rude and insensitive. He ignores residents. This current front office team ignores emails and phone calls from current residents. The least they can do is return emails and phone calls. They ignore residents standing outside of their office. They are unhelpful! By the way, they also price gouge. I will be following up with their superiors on this matter. Keep looking please.

Edit: I still love my apartment but I must say the maintenance response is definitely the slowest of any apartments I have resided at, I’m very disappointed in the response time for maintenance request which can average little over a week.I had a smooth move in process! My apartment is beautiful and I’ve already met friendly residents! I want to thank Jeff and Anna for going above and beyond and exceeding my expectations!!

These apartments are in a great location, close to the Galleria and Memorial Park, with access to the major highways to help you get anywhere you want to go quickly. I love that they have regular community events to encourage people to get to know their neighbors, and the food provided at these events is superb! The gym is small but it has everything you need to stay in shape and the pool is very picturesque. I have a small dog and really appreciate the fact that there is plenty of space to walk him and even a cute little dog park where he can run off leash. The apartments are very spacious and feel quite luxurious with nice counters and very soft carpeting. The kitchen has plenty of cabinet space and very nice appliances. The washer and dryer work very well and are not overly noisy. I also liked the fact that there is a big garden tub in the bathroom, and a huge walk-in closet which has lots of space to store everything (hanging and shelf space). The only downsides are that we can constantly hear our upstairs neighbors walking around, and some of the features have not held up well (paint chipping, and flooring getting scratched very easily). Also the freight elevator has been out of service for over a month now. Overall, they are great apartments.

I have been a resident here for two years and honestly I can not believe my eyes when reading a few of these reviews. I find it ridiculous that people think and feel its the management teams responsibility to clean after their pets. We are responsible. I also think there isnt anything happening here that has not/ and will not happen at any other place. The staff is friendly, although there has been a few changes from what I hear. I can say the hallways look and smell better, and there seems to be changes to the gym and the pool. The pool was bad at first, however they drained it and did work and it looks so much better. Anna is very nice and friendly, and the manager Chas always seems willing to help and shes friendly also. I can see the progress being made which is why I chose to renew my lease again in addition to the great location. Its really not bad at all guys...some folks are just mad at the world.

Been at Astor for 2 years now and it is an amazing place to live! From the great facilities to the awesome staff. Highly recommend it and super grateful to Chassity, our community manager, who always goes above and beyond to make our lives easier.

I recently toured this property with my boyfriend and we love it! The guy that helped us, Brandon, was very informative and answered all of our questions. We specifically love the fact that the property is kind of in a secluded neighborhood, instead of off a major street. I can imagine the noise level to be at a minimum. Also, I like that everything looks basically new. With Astor Tanglewood being in Uptown, near great restaurants, shopping, and close proximity to 610, 10, and 59, this is definitely at the top of our list! Thank you again Brandon for all the help!

Astor has been home for us for 10 months now, the apartments are nice, upscale and fairly clean. Management has done well with keeping the courtyards free of dog waste - that was a major concern at nearly all the buildings we looked at before selecting this one. Some owners continue to let their dogs pee on the parking garage stairs which is incredibly ignorant but I dont know how management can solve that without physically being there. Location is incredible, close to Galleria and great restaurants in the area and very close to Memorial Park. We are one block off of the busy road so its pretty quiet back here. Maintenance is fantastic and the front office, Kristen, Branden and Jeff are very professional and care about what they do.

Moving to the Astor Tanglewood has been a great decision. The building is in the perfect location Uptown and yet in a very quiet area. Most importantly, the management team is the best Ive ever come across! Kristen, Brandon, and Jeff especially are so approachable and absolutely amazing! Would highly recommend the building!

I lived here for over a year and had virtually no problems until it came to move out. I paid a deposit of a full months rent and despite multiple emailsand calls to the management team, who barely respond, I have not had this returned. Its a shame as to your face they will tell you they are working on it but nothing happens.Agree with other comments about some pet owners not clearing up after their pets and leaving piles of sick in corridors. This block barely recycles and its a disgrace.

I have called The Astor home for 2 years now. The best part of The Astor is the staff particularly Brandon Williamson. He is helpful, remembers your name and unit number, and is pleasnt to work with. I have had the very opposite experience at prior Apartments in Houston where the front office is terribly unhelpful and gets annoyed when you have a package. Brandon is great to work with doesnt give attitude.One quick story. I forgot my phone and needed to make a phone call and he was willing to give me his for what ended up being a good 30 minute phone call. Not many people would be willing to give someone their phone especially that long.The rest of the staff is wonderful, but Brandon seems to be there a lot and is really great!!!

Best place Ive ever lived. I love the management staff! They are so friendly and attentive to everyones needs. Maintenance requests are handled in a timely manner. The grounds are always kept up. Even when it comes to pets that are so efficient. For example, they do not let tenants get away not picking up pet waste. They actually implemented a system to wear the dogs have to be DNA tested. If that tenant does not abide, they are fined $300. Its brilliant!

Unfortunately I have to change my rating from a five star to a one star. I love the apartment, the amenities and location but the noise levels are awful. When complaints are made over and over you don’t have any progress and if there are actions taken it does not make any difference. While the office mentioned they reached out to help resolve the issues- absolutely nothing has improved even with several additional calls. This causes you to have to leave your apartment because neighbors are so loud ALL HOURS OF THE DAY AND NIGHT. My experience here has taken a turn and it’s a huge disappointment. I wish I felt valued as a resident here because

We really enjoy living here. It is a great complex. The staff and people that live here are very friendly. The staff does a great job of always finding ways to improve and make it a pleasant living experience.

Jeffrey is fake nice, dismissive and does not follow up. He came across like he wanted to deter me from leasing there. Good job Jeffrey! You were trained well. Maybe Astor was at their black people limit.That’s how I felt ! I Will not be back ! 👍🏾Part 2Today I received a call from the property manager Chassity. I appreciate you being concern about my experience at The Astor apartments. You were patient, polite and professional during our discussion. Thank You ! for following up Chassity, I valued the time you took to hear my perspective and better understand my experience.**5 stars for professionalism and follow up**(I apologize if I misspelled your name.)

Great place to live. Close to 610 and I-10 Freeways. Staff is always approachable and attentive. Maintenance request are always taken care of within 24 hrs. I would definitely recommend Astor Tanglewood.

Beautiful & luxurious mid-rise located in Tanglewood. You can get some really nice views from this building as well. If youre in the market for a new place and are interested in this area, check them out.

Amazing I really miss Kristi but, All the staff is great the only downside was the RESERVED parking I paid for monthly . People just dont adhere to it. I have and will continue to recommend this beautiful property. Ill miss you guys Thanks

Break ins, cars and bikes stolen, all in a matter of months. Management continues to pass the buck on security despite multiple ongoing issues.

Astor Tanglewwod is an Amazing place, the services are impeccable, personnel has higher standards with services and attentions provided. Lots of Pampering and Spoils...Neat, clean, well maintained. Management and crew are superb!

I struggled between rating 2 or 3 stars. In the end, I decided to go with 2 stars review solely because of the 2 pros I barely managed to write down. Ive been here almost a year, so I feel confident in the things Ive noticed in that time.Pros:- apartment finishes are nice- Great location if you like hopping around inner city HoustonCons:- Guests will park in resident parking and/or there will be no parking anywhere on nights/weekends after 8PM, except on the 7th/8th floor.- Some neighbors have absolutely no respect at all. Mine smoke copious amounts of weed, and the entire hallway stinks. Normally I have nothing against that, but occasionally its been so strong that my apartment reeked as well. I have at least 3 neighbors that BLAST their music at all hours of the night and day. The one next to me has had multiple people attempt to talk to them, and notes left on their door. I have attempted to talk to them about it myself, but they refuse to answer when I knock. They continue to blast their music anyway at all times. Ive woken up at 2, 3 or 5AM before, and couldnt go back to sleep because of their music. That same apartment has had at least one fight that spilled into the hallway at 10PM. Ive tried calling the off-duty courtesy officer, and got voicemail. I never received any kind of follow up, and I assume its pointless to try again because of the pattern Ive seen.- Management is unresponsive. Dont bother with phone and email. If you want anything done, you better be prepared to go into the office. I cant even begin to count how many emails or calls Ive tried, and never gotten a response. I should have recognized this earlier when I first applied for an apartment, and it took approx 30 days for me to find out the paperwork was approved. Ive currently sent at least 3-4 emails regarding me not renewing my lease to the manager and assistant manager (who is leaving/has left anyway now), and never once gotten a response. Its because of this pattern that I havent bothered approaching them to discuss these problems Ive had. I genuinely dont believe they would care or do anything to rectify it.- Maintenance is extremely slow or does not show up at all, even for urgent requests. Just to name ONE issue, my shower wasnt working at all and I put in an emergency ticket. I had to call, email, and show up in person to the office after I got off work to complain that maintenance never showed up. The problem is that maintenance is grossly understaffed, and its been a problem ever since I moved in with no improvement. Ive had the management communicate to me that they were understaffed, so I would assume its still true given my experience.- Even though youre paying for a premium community, a fair number of pet owners are still pretty trashy and leave their dogs urine, vomit, and poop all over the community. Most of it is confined to the grassy courtyard, but occasionally youll see urine stains in the hallway & elevators. They have porters that will clean up most of it though.- Trash rooms are a huge issue too. Theres valet trash Sunday-Thursday, yet people will still throw bags of trash in the trash rooms, and leave it to rot. Very frequently, the smell will permeate hallways if youre unlucky to live near the trash room. Management occasionally will put out air plug-ins to help, but people keep stealing them.- Same thing with the grills by the pool. Management continually put out grill brushes, and people either kept throwing them away or stealing them. Now there are no grill brushes, and the grills are absolutely filthy. Ive had to buy my own grill brush.Bottom line: if you value peace and quiet. If you prefer not to smell weed. If you prefer to have management and maintenance that actually cares and follows up in a timely manner . If you want good value for your hard-earned money, consider a different apartment.Everything in my review is a fact, and not an opinion. They are my experiences, and may not necessarily reflect other peoples or your experience if you decide to move here.

Let me start off by saying, I NEVER leave reviews! But I had to leave one this time. I toured these apartments not long ago with my boyfriend. The guy Brandon that help us was so nice and helpful! He was very informative, polite and Patient because I am so indecisive. Lol. The alartmensts are really nice, and inexpensive. If you are looking to move here ask for Brandon! He is awesome!

I would give zero stars if I can. The agent is rude and always overcharge money from me. If you dont ask, they would just pretend it didnt happen. They wont even say sorry for the wrong charges but kept using words to make you confused. Its the worst housing experience Ive ever had.

I just signed a lease at this location and I want to tell you that Anna Dorley, Leasing Consultant as provided amazing customer service. She even offered to come to work earlier, so I could get the keys to my apartment. I am looking forward to live at Astor Tanglewood - Joao Gomes

The guy who handles the packages. Hes Mexican American is very rude to package handlers.

The environment was great and quiet.Its convinece to go anywhere since near the highway 610.Why I gave only 2 stars? Because I think the customer service needs to be improve.

My wife and I have lived at Astor Tanglewood for three years and the staff and building have never been better! Chassity, Jeffrey and Brandon are out of this world helpful and responsive to needs of the residents and the building.We first met Chassity when she worked at this building for the previous company. When our a/c went out a few years back, she took ownership more than the manager at the time to take care of us. She handles her business with more than just professionalism, but also humanness.While the previous management (different company) often delayed repairing or improving the building, this is not true with this team.Chassity focuses on retaining her existing residents by being responsive to their needs rather than assuming residents will stay just because they dont want to move.Some negative reviews have been placed here by some residents whom constantly have sour faces over EVERYTHING to EVERYONE.Rents havent been raised in 2 years and the company offers incentive to renew your lease. The locations is excellent and the amenities are outstanding. If you are considering a building in the Galleria area, stop here first!

Good location, beautiful apartments, very friendly neighbours, tasty coffee and tea and of course great events for neighbours)) I hope it will be better and better.

New management and maintenance staff has made a significant difference.

Leaving this at a 5 for all the great service.Thanks for getting back to me on my check and the complications with cashing a check with two names.

First off, let me start off by saying my move in experience was AWFUL. I arrived the day before from Florida to move in, which by the way I had and spoke with Brandon earlier in the week about it. Brandon who informed me that his mgr said it was ok for me to move in the day before my lease actually started because I was moving from Florida. Arrived at the leasing office at open on Sunday, and was taken on a tour of the property. When we arrived at my unit mind you this was my first time seeing my apartment in person. He opened the door and all I saw was cleaning equipment and carts all over the apartment. I was told that the apartment was suppose to have been cleaned on Friday and was ready for move in. Brandon called the on site team and was told the carpet needed cleaned, and bathroom,etc. I was later informed that the apartment wasnt quite ready yet, and that their would accompany me to stay in the model unit on site until my apartment was ready which would be the next day.Also, the maintenance guy told brandon that the locks hadnt been changed yet either at my apartment so I definitely didnt feel comfortable staying in my unit anyway. I was able to move all my things up to the unit, but I was upset but my brand new bed I wouldnt be able to sleep on in my first night there. I also was upset because the only help I had was going back after we got my things and my bed put together. Brandon did offer his help in assisting me to put together my bed the next day once my apartment was ready. So I was ok with staying in the model unit for the night until we went down and there was no TV or internet access. At this time Brandon made some calls and was able to allow me to stay at a sister facility (SOLA) which was around the corner. Well he later informed me that they couldnt find the key to this model, the locks needed to be changed here as well, and they had to clean it up before I came. I waited a couple hrs at my apartment until I heard from Brandon who was updating me while I waiting. Finally, I made it to SOLA later that night. Needless to say, after being on the road since 12AM,driving 9hr30mins from Florida to Houston, and moving all my furniture up to my apartment I was exhausted after all the mix ups at the property. However, Brandon was very professional and helpful in accompanying me in getting settled to the best that he could. If I could give this place NO STARS I WOULD. That was my move in experience in a nutshell minus all the other little things I didnt like. I will say the property is beautiful, and we will see how the next 6months go.

No one adheres to parking rules. Neighbors smoke weed aggressively all the time, as in I smell it in the hallway every time I walk by. And they cant fix the fire alarm. This is the only place I have lived post college where the fire alarm has gone off. And its happened 4 times in 6 months....

Great Team

Bad customer service