(We had a guest pass for the outdoor pool so this review is not expansive). From the moment you walk in and are greeted by the friendly front desk your experience begins. The facility itself is gorgeous, clean, and the amenities bountiful. The locker room is spacious with secure lockers, showers, towels and toiletries. The pool areas both inside and out are large, accommodating with zero entry, hot tubs and an emphasis placed on safety (which as a mom, is vital). Plenty of room to spread out and enjoy yourself, comfy chairs, umbrellas to take a sun break. We also ordered lunch, the kids menu was a hit and the adult menu salad was excellent. Iced coffee was a nice treat. Overall we all enjoyed ourselves immensely and I may venture to say this place has everything.

Ive been a member for years. Firstly, the facility is huge. Its difficult to comprehend how much space there is until you visit while there is a full parking lot and are wondering where all of the people are. It is so big that it swallows up the crowd. This translates lots of open machines and open benches. Also, in the age of covid it means a decent amount of space to yourself. The facilities are also always clean and well kept. The staff are also awesome and very helpful when needed.The main issue I see to Lifetime is the pricing, not necessarily that it is just higher than their competitors, but that they have now done 3 price increases while simultaneously removing services. It would be one thing if they added services while also increasing the price but since I have been a member they have restricted and then subsequently removed access to the outdoor pool to members. Also, a lot of their services like their classes make it feel like they nickle and dime you. If you are considering joining LifeTime I would recommend it but also look at other places as it wouldnt be the high recommendation that I would have given it previously.

My son is a member of Lifetime, so excited to join the club until in June, he was on the 3rd floor courtyard, there is a big hole under the turf, and he torn his ligaments. He was walking on clutches for 3 months, cannot drive all these time. We talked to the insurance company, they said it is not the liability of Lifetime, only covered a minimal medical expenses. No apologies. I think Lifetime does not care about member’s well being.

Great experience, super clean. Lovely place! Highly recommended.

I go only for the pool. Fantastic. Lockers are outstanding, lots of spaces to hang out and work if youre kids are in a class. Just awesome on all counts.The only negative comment I have is the background music. I dont know where they get this stuff, but it makes me want to poke my eardrums out. New age elevator music. Please just put on the radio if music is not your forte.

This gyms facilities are very nice, however the service and communication attitude is always horrible. We have been five year members since they were open. We tolerated the high staff turnover rate, good instructors left, and bad commutation attitude from the account managers, group training managers, and kids academy managers. Obviously this place not train or set quality communication standards for employee but only sales performance. Trainers or managers only want to talk to you when you can put more money by signing up more programs or invited more your friends to join. But after you put in more, what they can talk to you is you cannot access this, you cannot do it as their policy, this or that they cannot do for you but they did promised all of them before you put your money. For the kids academy, a lot of times you sign up programs and you spend long hours waiting outside. But when you pick up your kids, you were informed your kids just play lego on the tables along and never been brought to the sports programs they were supposed to. Whenever that happened, they just use a simple word forgot, but we spent 2-3 hours waiting outside for kids sports exploration. They just said they cannot do anything as the classes were over. The billing is having more than 5 times issues a year. You better check carefully, especially for your private lessons or group classes charge. The new General Manager joined after COVID, It seems like he does not have any attention on the service level for your high value members. 5 years, it is DONE. Never come back for lifetime, especially Metrowest Location!

Beautiful facilities, front desk woman was lovely. However when my roommate and I came looking for a day pass the sales man, Scott, was condescending and rude and referred to us as “girls”. Also $90 feels steep for a day pass. Won’t be back

This gym has everything that you ever need to stay in shape. Staff are professional and helpful. Its just very expensive.

Clean, great equipment, great amenities. Membership is on par with competitors.

I joined Life Time in July mainly for the pool but then saw their workout facility was amazing! I did something new which was getting a personal trainer and the best decision of my life! Started in August and my body was never the same. My coordination skills and muscle enhancements are beyond my expectations. Gus my personal trainer has been exceptional and knows precisely how to push my limits and prevent injury. I am the General Manager for a Med Spa and exceptional service is key. Gus went above and beyond my expectations as a personal trainer. He makes sure I am not in pain and every week brings me to the next level. I am beyond Thankful adding Personal Training to my lifestyle!

I love shopping at Walmart, but this one should not be called super center, because most of the time they run out of lots products. Besides, the store is always busy and crowded,

Guest pass 2 time a month is not the best anf you can’t even bring the same guest for both of your visits for 150 a month you think they’d be more lenient nice place but for the price it’s tough to say it’s worth it not the best experience here either I will say the locker room and pool is nice

The gym so Sick we can do lot things come to see 😉

If you canceled due to COVID and are thinking of rejoining DON’T do it. It’s not the same gym. Over the past 2 years or so the staff turnover has been extremely high. Chances are, the instructors you used to love are no longer there and the classes for the ones who are actually good fill up so fast that you can’t get a spot. Then if you DO get a spot you have to be a minimum of 5 min EARLY to all of your classes or they will give away your spot. I thought that was the point of a reservation? Your space is reserved.

A high end fitness center that is well equipped such that there is never a wait for equipment. The cleanliness is wonderful and the hours are very friendly.

Very nice place and enormous.Enjoyed playing pickleball, very safe place to exercise during this pandemic.

Great spacious gym that is perfect for social distancing. Temperature checking upon check-in. Great customer service. The teachers prepare your material for class and they spray it down and clean up after. Worth checking out

Staff here is very friendly and professional Equipment is very good for members at all levels. For those commenting on the price--it is cheaper than a visit to the Doctor and getting meds. You can drive a Porche or a Camry--you decide.

Could have done without the discrimination... We are trying to keep certain groups from our community

Will not be back again even tho its very close to my house. Worst pedicure Ive had in 45 years. The worst

Sick gym. Disappointed Sauna, SteamRoom and HotTub are closed for covid still. Otherwise 10/10

Beautiful facility! 5 star service.

Hearts behave differently after registration, but after registration, the customer is treated much later,I prefer to bring healthy food from home, but I am not allowed to have my own lunch here.Ibn Kar very much. If you come to the customer in front of other customers, you have no right to bring your lunch here.Ibn Kar very much. If you come to the customer in front of other customers, you have no right to bring your lunch here

Overpriced for sure but good gym. They’re always running out of sanitary wipes lol

The gym itself is nice but to pay $150 for a membership and not being able to bring in a guest more than once a month during a pandemic is absurd. Not a happy customer at all due to this reasoning. Might cancel my membership and join another high end gym that is more lenient towards having guest. I pay $150 for the gym, the sauna, the steam room, the basketball court, and every single one of those amenities are closed due to COVID. The least you can do is let a guest come in more than once a month for $150.... Terrible

Been here almost 3 years now, and my experience is overall very positive. If you are a young adult who value fitness as a top priority in life, I’d say it’s worth paying the $130 ish per month for this gym that has pretty much everything. If they offer more class that’s free, and Alpha won’t take over 3rd floor at the most popular times, it’d be better.. and last year I feel like the dressing room is becoming more and more untidy. But overall I like this place a lot.

Beautiful facility! Spacious, many classes, very clean

I love it. They have great amenities and a great staff. No place is perfect but when I have had issues they have been really good about addressing them.The personal training is fantastic.I have been working with Kyle Smith for about two years. He has been able to work with my injuries and has been able to adjust my workouts to specific needs.I am 53 years old and am in better shape than when I was 33. I highly recommend working with the PTs here. It is worth the money. If you do the workouts you WILL get results and improve your quality of life.

Good luck trying to cancel your membership. I canceled my membership before they reopened during Covid-19 due to health reasons. I called their Framingham facillity and was told they would email me an online cancellation form. Filled it out and received confirmation of cancellation. I was told my membership was cancelled immediately. They still were not open. Then they reopened and I was charged! I had to file a charge back and escalate it. Very deceptive on how to cancel during a pandemic, they clearly do not care about their members nor their health.

Only join if you intend on staying for a lifetime... Dont ever try to cancel. They find EVERY loophole to keep your money. My boyfriend and I signed up a for the gym about 6 or so months ago and then he had to cancel his membership because he wouldnt be able to attend the gym and go to the classes he liked. He is in the military, so there isnt much flexibility. We tried for 2 weeks to cancel our membership and we kept getting rerouted to answering machines and getting put on hold for easily half an hour with the line disconnecting. Then I went in and they needed him there, which was fine, so I had him go in, and then they said they needed him to type up a letter. So he drove an hour back home and typed up the letter which I then brought in and handed to the front desk girl. He called later to follow up and they claimed they never got a letter. How ironic. They just want to take all the money out of your pocket that they can. And let me tell you, if youre in the military, dont expect if you go on deployment to pause or cancel your membership, because they make it impossible. A man in the gym the same time as my boyfriend was going on deployment that night and they wouldnt let him cancel his membership without his direct orders from his CO. This was just ridiculous to witness and I felt truly insulted.

Member For Three Years. Went from 5 stars year 1, to 4 stars year 2 and now 3. Not a good trend. Locker rooms have become a dumping ground for people to leave their kids. Everyone is on their phones despite the posted policy. Dirty towels are everywhere. Many lockers are broken. Shower stalls are getting nastier all the time. They used to steam clean the showers and bathrooms religiously - cant say I have seen one recently. The amenities are nice - but for what I pay they become overcrowded and not really worth the $500 a month membership for a family of 4 to get pool access. Understand the cancellation policy prior to joining - its not a big deal, you just have to give them 30 days notice. If this gets down to 2 stars - its time to leave for good.

Owner is very nice and personal to you. He keeps the place very clean. Very nice equipment.

So it happened I forgot my stuffs in the locker locked. Few days later I showed up at the gym and was told that all the lockers had been cleaned up and all the things they found they keep in a “room”. What I saw in the “room” was a box with ALL THINGS TOGETHER and guess what? My stuffs DISAPPEARED! Including a $300 beats headphones and even the cheap stuffs like my gym belt and a small bag. It was just gone!!! I’m so disappointed because I was expecting much more for a gym that charges $170 monthly for exceptional service that I did not have at this time.

When I had first joined it was really nice. By the time I left they had started to let things go. The locker rooms weren’t kept as clean, things kept breaking and being closed for maintenance, I even saw some poop in the hot tub (not really their fault but just gross).

Four stars for the great facility. Nice selection of classes. Cafe is good but overpriced, as is the overall membership fee. There are a lot of families who frequent this gym so there are a lot of loud, sometimes unsupervised children running around, mostly on the weekends. However, you won’t find a better gym in terms of equipment & facilities in this area.

Contrary to many of these reviews, I have had a very positive experience here. I paused my membership twice. Once for medical reason which didn’t cost me a dime. Another time it was work related. It did cost me $32.00 a month however I still had access to the spa. Easy to suspend and easy to reactivate. There is a frequent flow of professional and courteous staff cleaning the locker rooms and bathrooms.Blake and Steve have always been extremely responsive when I brought something to their attention; something broken etc. however I did have to bring it to their attention; if I reported it to other staff ( trainers, front staff, customer service desk) it remained broken. There seems to be a breakdown in communication there. Over all an excellent experience, and I did shop around, extensively!

My name is Michelle McMahon. I am a seventeen year old high school student from Upton Ma. I am doing a voluntary school project for children with cancer. The proceeds are all going to the children and their families. I worked with General Manager Jason Torres and Senior Manager Steven Gum. Because of them, the families will be able to bring back some normalcy during a time that their lives are upside down by going to the most amazing gym. It is gorgeous, elite, and the employees are so kind. It is devastating having a sick child. For Life Time Athletics to dedicate their time to help these families proves that together there is hope.

This gym is really worth the money; especially if its difficult for you to workout alone, there are so many group exercise classes. Jaime and Allie are both amazing Yoga Instructors, Ive been practicing Yoga for 7 years and both of them really stand out as dedicated, positive and intelligent instructors who genuinely care about the students and lifetime fitness patrons. Sonja is also an amazing group fitness instructor, her body sculpting classes have helped me a lot.

This place used to be family friendly, but not anymore. It’s totally ghetto. If you are into spending a car payment each month to have your children enjoy the amenities while f bombs are being dropped left and right, this is the place for you! Staff do not care about the quality of a family experience. Peace out Lifetime!

The facility is amazing. Usually spotless but probably difficult to keep up with the volume of members. I would highly recommend and it is spot on for the cost. Perhaps they can add some different dinner selections. The very best around and is better then Equinox. I work in Chestnut Hill and perhaps they could give us use of the facility at a reduced rate once it opens up. In summary, the very best.

This is one of the locations I love! Good people to help, kids academy is one of the best Iv been to besides Utah and I trust them with my daughter. Also some awesome people that workout there too, very nice people.

This place has been a blessing during these long winter months. The Kids Academy is awesome-the staff is so nice, kids really have fun, and it is so clean. It is so hard to find the time to work out and not spend time with the family. Thanks to LT, we can all burn some energy. Kids have a great time. And when kids are happy, everyone is happy.

Same as many other reviews, Life Time makes it nearly impossible to cancel your membership. Once you join, you will have to pay them throughout your life, the same as their names. A gym is not like a apartment which you need to cancel in advance so that they have time to find new tenants. There is once that I put my membership on hold for a while but they later automatically restart my membership when I am still travelling oversea.So, to start paying, you dont even need to be there or tell them anything. However, to stop paying, you will be driven mad as much as they can.

Member service is awful, they call you everyday to sell you the membership. But after you brought membership they hang up your call before you finishes conversation, this is not professional member service

This gym is absolutely gorgeous and really does not have everything you would ever want if you do not realize it. For instance most gyms I would just do weight lifting but here I have many options such as the ability to box, swim, enjoy the hot tub, do cycling, practice yoga, do squash, get a haircut, participate in running and much more. It really is great when you consider that it puts everything you ever would want in a gym in one place with high quality equipment that I have not seen at other gyms. The staff our great and friendly and they definitely do there best to ensure meet your health and fitness needs.

Deceptive sales, good luck when you try to cancel membership. Outdoor pool is overcrowded in the summer.

Very clean and safe.

This place is awesome. Bathroom has all the amenities you need and are power washed 3 times a day. Huge pool with adult only swim lanes, tons of machines and free weights. Worth the money

Filthy and disorganized. The phone for calling the front desk to unlock their constantly broken lockers stopped working two months ago. It sat there for a month broken and then they just removed it instead of fixing it.This place is $100+ a month and is in constant disarray. Such a rip off

The gym itself is nice with lots of room and lots of equipment. The locker rooms used to be kept clean but fell into disarray before I quit. Dirty towels everywhere, poor water pressure in the showers, and half the lockers are constantly broken. Unacceptable at this price.The pool is great, but super over crowded for most of the summer. They continue to raise the prices (despite telling “founding members” that this would never happen). At least show me what amenities justify the price increases!!I will say that all the negative comments about canceling membership being difficult are total B/S. It’s clear as day in the contract you sign and is the same in most similar facilities (cancel in person with 30 days notice - there are reasons for this and it might be annoying but there is nothing shady about it) Try reading what you sign people.

Gorgeous campus, friendly knowledgeable staff. 1 less star because monthly price is high!

This place is truly amazing. Its worth every penny. From the locker room, to the enormous weight / cardio room, to the pool, hot tub, activities etc. I am never going anywhere else. They have won me over.

This gym is amazing! Clean and welcoming. So many classes at all times of the day. Lots of space to work out in and all the employees are so nice.The last few months. Fees went up with out notice. People are consistantly face timing on the cardio and weight area. Seriously!!!! I really like the staff but I dont see any of them walking around on the gym floor even once in a while when they arnt busy.

The best gym ever! They have everything you could ever want under one roof. Its a friendly and motivating environment. I am so grateful they opened near me.

We are not members at life time. Was at the facility for a birthday party. The facility it self looks amazing! I had a bad experience with the restaurant there. Ordered a smoothie with whey protein in it ( at the time did not know what it is made of) . I asked the cashier if the smoothie is Dairy free, he assured it is .After leaving the facility I started to read about whey protein and realized it is Definitely Dairy!!!!!! I was so mad since my newborn is allergic to Dairy and I am nursing her. I called the restaurant to talk to the manager which kind of blamed me that I did not say specifically that I have an allergy.Needless to say my baby was fussy and suffering all night long.

This is an amazing club, with gorgeous indoor and outdoor pools, top equipment, many free classes and so much more. Only problem? Pricey.

Not impressed with staff, Blake emailed my wife a very insulting/patronizing email in an effort to get her to sign up as we have a problem with joining fees. He basically called her too cheap to sign up, breaking the fee down to a per day cost of under $1.00. First off, we dont need a math lesson from an obnoxious sales person, secondly, they now email us about reduced joining fees that are in place to make sure members never wait for cabanas at the pool. The just seem deceitful and we found a much better package in Wayland with no joining fees. Your staff needs a lesson in diplomacy & manners.

Only join if you like to overpay for a shiny but horrible gym experience. Tried out this gym for one month and found that it was just not my thing. Long drive, bad traffic, and the classes were not for me - teachers not trained well in Yoga, Bar, or Pilates, none were true to the classes roots. Hostile staff and incredibly unhelpful when trying to learn about closing membership. Horrible customer service, impossible to cancel account without accruing huge fees for 30 day notice of cancellation.

Very friendly

I absolutely love this place. It is kept immaculately clean. The staff is friendly and approachable. I will be going more often that is for sure.

Im disgusted! We signed up back in June. We were told the only way to get the family rate would be to set up a dual checking account. I authorized i one-time payment of 78$ to my debit card for the set up fee. I was told by Scott that they would NOT withdraw any more from that account but that i needed to act quickly. Unfortunately myself and my fiance do not have the same address and we were unable to set up said checking account therefore forcing us to withdraw our membership. Not to mention she is now Pregnant and we cannot afford it. LIFETIME still decided to make an unauthorized withdrawal from the debit card today! Really????? I found it kind of funny that Scott NEVER followed up with me concerning the new account information. Its because they planned on taking money from that debit card! I was reluctant to give that debit card for the first 78$ payment but Scott assured me they would NOT touch it....BULL! Pretty bad that you guys havent even been open 24 hours and youre already taking advantage of people! That money you decided to take out of my account was for my car payment ! RUDE RUDE RUDE! Ill be sure to tell ALL my friends and family about this!

If I could properly communicate how wonderful the team members are at LifeTime, especially the Yoga Instructors, the club would become so mobbed with visitors there wouldnt be room for me anymore. Dont be concerned, theres plenty of room; Ive never even had to share a lane in the wonderful warm swimming pool. Yeah, the facilities are top-notch, as youll see from the pictures (sound system in the yoga studio is also very good, and Im a notorious audiophile) but they pale compared to the people - from the greeters at the front door, the operations staff, the cafe people and lifeguards, everyone there is so friendly and encouraging. I am impressed furthermore by LifeTime as a corporation, especially as it has built this palace of health on the site of an ice cream factory. I found it remarkable that upon completion of my one-year contract obligation they wrote me to remind me that I now have the option of putting my membership on hold whenever I want; I dont expect to be using that option, but was impressed that the company would proactively remind me of it. Shout out to the amazing Yogis!

All staff were very attentive and helpful to Event Source photobooth staff! We hope to return soon :)

Asked for a 40$ fee to go play basketball at 7pm at night. A month membership is 140$!Complete rip off better off going to the ymca gym!!

You can checkout anytime you want, but you can never leave!The good: good mix of patrons, no judgement, wide array of machines, weights, pool. Not crowded on weekdays. Kid friendly. Clean.The bad: lockers are frequently broken, parking lot is an ice and snow mess in winter.The ugly: went south for the winter. Tried to “pause” membership. Requires 30 days notice so I get gigged another $250, then it costs $32/mo *not* to be a member. Got back, but due to travel schedule, I tried to cancel. Not only do I have to go give 30 days notice (ca-ching another $250) but I have to do so in person or by registered letter. C’mon, can it be anymore inconvenient? That’s just pure greed. Took me two weeks to physically get there to do it, another $125 down the drain. I had considered signing back up when my situation changes, but not now.

This LTF location offers all that you could want in a single location: spa/salon services, jacuzzis/saunas, indoor/outdoor pools, free weights/cardio machines. It gets a bit hectic in the summer months with kids and families. But its never too crowded to work out.

Were a family of 5 & we love it ! The club completely changed our daily routine . Only regret is that we wish we joined earlier. Cant beat the family price for all the ammenities thats available .

I was going to get my membership on this place but is expensive done other place Ive been.

The showers were FILLED with bugs

Signed up before the gym opened because it was within a stones throw of where I was working. Before the gym opened I parted ways with my employer, and was no longer in the Framingham area. Wrapped up in a job search, I didnt think to cancel within the 14-day window. A month later Ive been charged $160 for a month (Ive only set foot inside the gym once, to discuss this story with management), and Im told I still have to wait 30 days and pay a prorated fee to cancel.I spoke with the GM, he seemed sincere in saying that he couldnt do anything and recommended that I contact member relations. The effect of the email I received back was essentially weve got your signature, so were keeping your money; they insinuated that my reasoning wasnt strong enough for them to make an exception. And I was given a patronizing explanation of why they have rules in place.Im out $160, plus whatever proration Ill be charged for this month, and I have yet to use the facility.

This place is immaculate and has everything you could need!

The pool is amazing but it gets crowded

Great gym

Beautiful club, but comes with an expensive monthly fee and VERY FEW classes that you dont have to pay an extra fee for! Most classes at this club require members to pay an extra fee for every class/ program they decide to participate in. The Lifetime Westwood club offers a lot more classes and programs included in the monthly membership.

Very dirty bathroomsGood afternoon I pay over $300 Every month so me and my family  use a clean and beautiful gym And...Tonight is definitely not the case You pay people to clean and Refill  the bathrooms  The bathroom Smell  really bad  The showers disgusting The Jacuzzi I didnt even go in I dont want my son to be in a bathroom that is like this or my wife And I say this with the respect of going to a regular gym when the monthly payment is $20 and is cleaner than yours that its over 100+I complain to you a while back-and you told me you had a staff problem and  Is definitely not the case tonightI send you few pictures but I got lot more where those came from

Expensive, but full of opportunities and amenities. Amazing for children!!

The facility is absolutely amazing and the staff is incredible! Worth the visit and the membership!😀

Phenomenal fitness center. Expensive and exclusive but again, amazing gym.

Very good amenities

Great facilities and capacity, never feels overcrowded

All in one fitness center. A+

Absolutely stunning pool and fitness facilities

So many broken machines that never get fixedDirty facility dirty bathroomsUnfortunate that they dont repair their machines

Great place for the entire family...

The Ritz Carlton of gyms!

Facility is amazing; but staff, classes and policies are what will push out to discontinue membership - staff is rude, cycling classes are a joke, and good classes are extra money; guests are an extra $15-30 weekday before 4pm

Amazing water slides

Wonderful place

Awesome facilities!

Best gym

Love everything about LT!!! Except one thing that is a problem for me is the hand sanitizer has a stong perfume scent.... I speak for a lot of other people who have allergies, fragrance free is best or citrus works well also.😊