My family and Ive been with American family for over 30 years. At this location our Agent and staff are very professional, curtious, and are quick to respond to any concerns I my have with my policy. I greatly appreciate and reccomend them to anyone who may need Insurance.

After just six months of a bad experience with farmers insurance I converted all of my policies over to the Tom Shipp agency and I have now been with this agency for 5 years. I can sometimes be a bit high maintenance however Alyssa and Garland are genuinely patient and do an excellent job of ensuring that all my insurance needs are completely satisfied. I have 3 auto policies, 4 investment properties, my primary residence, and life policy all with this agency and cannot express how much I deeply appreciate their professional service and quick responses to my all of my request. You guys do a great job and your Concern for your customer along with your exceptional customer service is unparalleled. I greatly appreciate the service that you have provided me over the years and look forward to a continuing and long lasting relationship.

Excellent customer service, and timely responses. The team add that personal touch that makes you feel heard and cared for. I really appreciate the entire team that I come in contact with. thanks for all seamless services that are provided on a daily basis.

Tom is the most personable agent. He always tries to help me find out my discounts available to save money.

I have been very happy with Toms Agency. Everyone there has always been so helpful and so willing to look into my policy to find any savings that I can get. Theyre always very responsive to any of my questions and/or concerns.

I love this agency. They genuinely are for their members

My experience with American Family has been amazing. The agent with whom I spoke, Kristen Bond, was kind, responsive and proactive. We were relocating from the East coast to the Midwest and needed a new insurer for our cars and home. Kristen made the process painless and we are very happy to be part of the American Family. I highly recommend them!

I would like to take a minute to thank Kristen Bond and the Tom Shipp agency. I recently had a client I was helping with some mortgage needs and thought what looked to be a large dollar amount for homeowners insurance. I contacted my client and suggested that he may want to explore other companies for his insurance needs. Kristen was able to get a quote together in less than an hour and over multiple policies was able to save my client thousands of dollars per year. I cant say enough about the care and quick response that Kristen had for my client. I have high expectations for my clients and Kristen delivers every time.Thanks to The Tom Shipp Agency and Kristen for all you do.Brian

Im an agent in central Missouri and I have known Tom for nearly five years. I know him to be a hard worker, great communicator, and most importantly a sincerely caring agent. I am very comfortable recommending people to Tom if they need an agent in the St. Louis area!

Great customer service!

Tom and his associates are the friendliest people I have done business with! My entire family have been a customers for years and we have always been treated great! I have never had an issue or complaint!

Contacted Kristen Bond for a very specific and urgent auto insurance need over the past weekend while I was away in Canada - she came around full circle - within few hours I knew my options, was able to get insurance, contracts and ID cards in my inbox. Well done and thank you!!!!

Honest and straight forward insurance company with great customer service, I am glad I made the switch to American Family

I am proud of becoming part of the American Family Insurance Group. Everybody has been very professional and treated me with nothing but kindness. Even offer me water, soda etc.

I have with American Family Insurance for a couple of months and I am very satisfied with them, my policy is cheaper with them.

Very quality and professional Agency!I’ll recommend it to all.Thanks,

Amazing service Kristen Bond Was very knowledgeable fast and the perfect quote from my insurance is for my business my cars

Great Agency, very personable. They do a fantastic job.

Unprofessional agents or whatever they’re called in office .