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The Home Systems Heating & Cooling
12351 Paseo Nuevo Dr #A, El Paso, TX 79928, United States
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The Home Systems Heating & Cooling

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Ev
Review №1

Thank you to The Home systems heating and cooling team. We love our unit. Jesus Chain and his team were knowledgeable, professional, and courteous. They went above and beyond to deliver great service and we are very appreciative of that. What ever it is you are needing this is the team you should get. They know their stuff. We got a 2 in 1 heating and cooling unit. Was installed in one day. They even cleaned up after them selves.I Recommend 100%. Now our summers are going to be enjoyable.

He
Review №2

The Home Systems Heating & Cooling team was extremely professional and well organized. The installation was prompt! Our new Trane 16 SEER A/C was up and running within hours! Their sales rep, Jessica was very courteous and graciously answered all of our questions. Their financing options wer exactly what I was looking for.I was most impressed with the removal of my old system and the patch they placed over the old duct. Everything was patched well.to avoid future leaks. They also seem very capable with the electrical aspects, even though we had opted to go with our own electrician.The A/C was well calibrated and is running perfectly. They connected my A/C to the existing ductwork, sincemy older ducts are durable. All in all, im glad I went with this company.Great job guys!!!!

Ma
Review №3

They installed our new system last year and we have had problems ever since. They came and checked it several times last year and say they fixed it but we still have same problem. Theres always a buzzing sound. My husband spoke to the owner and he just says that theyre going to send someone. But if it was for a quote, Mr. Chain would be here several times like he did last year until we signed for the HVAC system.

Di
Review №4

There have been nothing but problems for the refrigerated air installed only a month ago. Im so angry and frustrated. Do not use this company.

En
Review №5

Thank you very much to Mr.Joe Fierro he was very helpful and explained very detail to us.Very polite and professional.Once again thank you.I made an appointment with Stephanie and she told me I will be getting a call from the technician When he is coming.She never call.😞

Ja
Review №6

Excellent company, Mr. Jesus Chain and his crew were all very professional on the installation of my new trane xl16c unit. They installed a mini split for me last year too, I recommend this company 100% plus, for their reliability, professionalism, and dependability.JavierA very happy customer!

St
Review №7

My experience with this company was remarkable! Everyone from sales rep, customer service, technicians, installers and the owner are completely professional and polite. Mr. Jesus Chain was absolutely wonderful and made it easy to decide to install with the Home Systems. I would 10/10 recommend this amazing company. Would give 10 stars if possible.

Yv
Review №8

WONDERFUL SERVICE!!!! Highly recommend especially for a 1 day installation. Our sales rep Rudy was wonderful and made sure we were highly satisfied!

Jo
Review №9

I had nothing but positive experiences with this company from start to finish. The salesman, Jesus Chain was so friendly and professional. The crew was also friendly, fast and professional. I would highly recommend this company for all of your heating and cooling needs. I am a customer for life. Thank You

PA
Review №10

This is the second time I call Home Systems and they always provide EXCELLENT customer service and HONEST work. Very reliable. Highly recommend them!

An
Review №11

We needed to replace central ac units & furnaces on a recently purchased home. After getting six other estimates, I called The Home Systems to get one more before making a decision. They responded quickly and gave an exceptional quote on three new Trane units. They installed everything the following day! It was a fantastic experience with this company from start to finish! I would not hesitate to recommend them.

Rh
Review №12

Mr. Chain was very respectful of our time, and prepared when discussing options. They didnt have a Trane, but had an Amana of comparable value.I didnt get names of those that did the install, but all 3 men worked efficiently, and were respectful of the property.I would highly recommend!

sy
Review №13

I STRONGLY recommend these people. Mr Rudy Corral was so attentive & very professional. I loved their work. They were efficient & very clean!! Mr. Corral was always available to check on the work & asked if I had any questions. My neighbor recommended them & after I saw the work they did at their house, I ONLY called them. Im a very happy &satisfied customer. I ABSOLUTELY LOVE IT!!!! Thank you Mr Corral.

Ro
Review №14

Excellent and professional service. Thank you for your quick response!

La
Review №15

I have been their customer for several years and I have never been disappointed by the service they provide. I have called when I have an emergency or when I needed to replace one of my appliances and they have always been there for me. They offer great reliable service!! I recommend them wholeheartedly!!

Ri
Review №16

Awesome customer service. The technician was friendly and on time. Great pricing and would highly recommend to anyone.

Al
Review №17

They have really good service, awesome company friendly and very clean job they did. Will definetly recommend them. They explain everything as detailed as possible for you to understand how everything works. I am really happy with the service they provided and the job done at my house. System is really easy to use and have not had any problems with it.

Je
Review №18

Called The Home System company due to needed A/C repairs. Joe the tech came out. I told him we suspected the unit most likely had a leak and if he would please check it to confirm. After 10 minutes of inspecting furnace and a/c, he tells me it has no leak and it just needs a little coolant. He adds the coolant and leaves. My home began cooling after he left. However, Two hours later my a/c starts to increase temperature and won’t cool. I call back and request the tech come back. He agrees to come back the following morning to check it out again.Come the following morning, He never shows up. I called numerous numbers and no answer (it was Saturday). Finally, I find Jesus (supervisor) who sends the tech over within 2 hours. Joe shows up again still denying there was a leak. So he looks at it and immediately tells me I have a big problem. Come to find my compressor busted! I asked Joe how this happened to which he replied that he charged it w coolant and the pressure caused it to bust through a leak that must have been present. So i reminded him that we suspected a leak since day one. He said it’s impossoble to know if it has a leak and they go based of “eyeballing” it, and he didn’t “see” a leak. I thought I had called a “professional” to assess my unit and repair it but Instead they left me w no a/c during these triple digit temps., and negative thousands of dollars as these hunts run $6-8,000. All this due to their poor diagnostics. Had they diagnosed it correctly, they would have fixed the leak and none of this would have happened.To top it off, the first day Joe the tech “repaired” my unit, he told me he doesn’t give out receipts and that the secretary would Mail it to me. I agreed as this was during a weekend and assumed I’d be getting it by Monday. Come Monday morning, I call to let them know I’m on my way to the office so they can work on my receipt. The supervisor tells me he will not give me a receipt and instead he’s returning my money back. I told him I don’t want my money, I need proof of the services rendered. Still, he refused. Now I have no way of proving they went out and no way of showing they broke my unit in litigation.Please, save yourselves the trouble of dealing with this company. Save your hard earned money!!! Don’t hire this company unless your willing to put up with their sneaky ways.

el
Review №19

Very friendly and far most profesional. no hassle, installation. they answered all my questions.... during the install. The crew was clean and they took ALL their trash. Very satisfied with the service. highly recommend.

Ja
Review №20

Called to just do a regular maintenance on my ac unit. The guy just climbed on my roof, washed the ac unit with water. Climbs back down to change my filters. Doesn’t have my size. Three weeks later, still no filters. When I asked him if he charged the freeon, he said it didn’t need it. So what in the hell did I pay 190 dollars for? Oh and the customer service rep, tells me every day that I’ll have my filters “tomorrow”. I called today totally fed up but polite and she has the audacity to catch an attitude, when I asked to speak to a supervisor. Will never use or recommend this service to anyone.

Mi
Review №21

Very professional company and very friendly people. They came to my home to offer a free quote and explained in detail how the system works. Once they came to install the system they did a very clean job and installed everything just like i wanted. Will certainly recommend them.

Re
Review №22

EXCELLENT! Price, Promise, Installation, Final Work. I STRONGLY RECOMMEND THEM! MR. CHAIN... THANKS TO ALL! GOD BLESS! From all of us Casa Vida RECOVERY Center - Chapel 🙏❤⛪

Mi
Review №23

This company is amazing!!! They came to my house at the time they said they would. They were very friendly and worked hard to get our system put in. We are very satisfied and would recommend everyone to them. They are also cost effective.

Je
Review №24

I highly recommend this company. I have enjoined my house like never before. There customers service is great and really professional on their installation! I really recommend The Home Systems! Call them!

Ed
Review №25

Very professional company and very friendly people. I love the until they install. The tech took me step by step of the install. Havent had any problems with the unit.

Ga
Review №26

Very good service and fast installation. I would recommend to anyone in need of a cooling and heating system. The customer service was excellent.

Jo
Review №27

This company is honestly amazing! After a struggle for a few hours to see how they fan connect the system into my mobile home, they pulled it off and the results were incredible!✌♥️ Even with the 105 ° El Paso heat, I walk into my home and right away Im looking for a blanket, that how amazing this machine is ‼💯 thank you guys for you time, patients and hard work, ima recomendd you all to my friends and family !!!

je
Review №28

Spoke with Jesus (owner) about my air conditioner not cooling, he assured me a technician would be over to my home shortly. In less than an hour I get a call from the tech telling me he is 9 minutes from my home. I meet him and he quickly finds out what is wrong with the unit (cant remember the part that was busted) and tech replaced the part to make my familys day so much better! I am impressed with the level of proffesionalism, urgency, efficiency and attention I was given. I will only deal with and recommend The Home Systems moving forward. Thank you Jesus and Tech (dont remember techs name 😅) for making this so easy and absolutely affordable!

Te
Review №29

I recommend this company 100% I had set up different appointments with multiple companys no one showed up. I called The home systems and that same day I had Pablo at my door, he explained Trane system to me and loved the quality, in matter of minutes got me approved and that next day my cooler and heater was installed, They are the best in town let me tell you that.

Ed
Review №30

After they did a visual inspection and said they would come back the next day(s) they never came.A bit unprofessional, if they were honest and tell me they had a lot of work, and they could only schedule me in the following days or weeks... . . it would have been fine ...30 minutes later after I did my review, Company called me back, they apologized and asked if I still needed help with my AC unit.

Fr
Review №31

Great work by Israel Cruz couldn’t be any happier with the results would definitely recommend him to anybody interested! 5 Stars

ma
Review №32

Im going to give this company a 5 star because i could only put five stars. I wish I had a option for 10. Jesus was my sales man. I called him on a Wednesday and by Thursday my Trane system was installed. Not only did they do a great job with explaining how it works and the installation .But a week later the system went down, I contacted jesus on a Saturday and within the same day he had arranged to put a new system so that I wouldnt have to be with out a cooling system for the weekend. I strongly recommend them ! They are all very professional and excellent people !

Sc
Review №33

I want to thank them for not showing up for a Saturday scheduled appointment in which I was asked to be available all day. This unprofessional mistake on their part caused me to repair the problem on my own and not waste my hard earned money on these fools.

Al
Review №34

The technician was professional and thorough, and fixed the cooling issue quickly.

JM
Review №35

Just had an HVAC unit installed this week and have nothing, but good things to say about this company.From our POC Jesus Chain who gave us a our estimate and follow up services to the team of installers, all extremely professional and accomodating. They provided professional customer service and great work ethics. Definitely recommended.

An
Review №36

One Word to describe this company is Quality they noticias only installed they systematic in one day, but did a clean job and the quality of the machín is awsome I love it by far the best company.

Er
Review №37

These people are great. I love em. Thank you you

Lu
Review №38

I asked several budgets to several companies the representative home systems gave me very good information I answer all my questions and clarify all my doubts I hire them to put the refrigeration of my house that amazed the work that was done in a very organized very clean day and the staff very kind and profecionles I am very happy with the service that this company gave me I will recommend it with my friends and family

Jo
Review №39

Excellent company and very professional friendly employees, if I would need another air conditioning I would choose The Home Systems Heading and Cooling again with no doubtCool and fast transaction, I would definitely recommend

01
Review №40

The best service, great quality and attentive people, we have used this company for all our air conditioning needs and never had any problems, i highly recommend this company, great quality, great service and reasonable prices.

Ma
Review №41

I called five companies for quotes. One company did not even call me back. This company sent Jesus who not only gave me the best price but he also said it included tax, AND I was getting a better unit (TRANE) than the others had quoted since it was a top of the line name AND had the variable speed. I received all the vents at no extra charge. The other company wanted to charge me $400 if I bought them there. Also they could install the NEXT DAY, none of the others could do that. Gloria is the secretary, and Carlos and his team came out for the install. There were three total who arrived around 830 am and were cleaning up by 330 pm. They were very hard workers only stopping once to eat lunch and that was pretty quick, one of the guys picked it up and they all ate pretty fast. The last company installed a RUUD directly on the cement but HS lifted my new unit, so that it was not sitting in the wet rainy floor. They cleaned up after themselves. The other companies varied on whether to remove the existing pipes but the one that was going to replace them was of course charging me more. This company replaced them at no extra cost. They told me they honor their warrantee and do not want to take a chance that old pipes create​ a problem. The other companies said they would just purge the old ones. They even added an outdoor electrical outlet which I was really happy about! I even received a new WiFi thermostat since my existing nest did not work with a dual speed. The other company charged $180 for this. This company rocks!

Ri
Review №42

Great Customer Service!!!! Highly recommended.

Ma
Review №43

Home systems installed an air conditioning system at my home. In order to complete the job, they were required to install a special duct that would circulate air to other parts of the house. When installing the duct, they tore into the existing sheetrock. They left gaping holes in my walls. They then covered the walls with aluminum tape and said that they did not do sheetrock repairs. Two weeks later when my husband began the sheetrock repair that is supposed to cover the duct work, he discovered duct leaks in several places. The new ducts were not flush with the existing ductwork. We should have picked up on the fact that the workers had no idea what a stud finder was and had no tape measures in sight when cutting into my walls. Now I cannot find the owner.I just discovered a big, gaping hole in the duct that is inside the wall. We were able to see this because of the vast open space they cut and left in the sheetrock. Most of the air from our air conditioning unit is going into the wall! This is outrageous!!!!!!

Is
Review №44

Amazing customer service!!

Ai
Review №45

Excellent service.

Da
Review №46

Excellent service

Pa
Review №47

My family and I are very happy with the service of this company, they are always attentive to our doubts, they installed a machine they bring us 3.5 tons in a single day, very professional technicians because they really fix the pipelines so that all the machine efficiency I highly recommend them professionally ....

Re
Review №48

Excellence service, attention, communication and quality work 100% recommended, we are very happy Thank you!

Je
Review №49

The Home Systems Heating and Cooling installed a Trane 4 ton 16 seer in December 2016. I am very happy with all the service and product quality that this company offers. The seller was very kind and answered all the questions I had. What I liked the most is that it was a very professional installation and in a single day and they left my house clean like nobody had ever worked in my house. It is incredible the work that the technicians of this company do, my family and I are very happy and happy with this company we recommend it with pleasure to all our friends and family besides it is a local company in the past.

Information
6 Photos
49 Comments
4.7 Rating
  • Address:12351 Paseo Nuevo Dr #A, El Paso, TX 79928, United States
  • Site:https://thehomesystems.com/
  • Phone:+1 915-858-4141
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air conditioning store
  • Air conditioning system supplier
  • Air duct cleaning service
  • Air filter supplier
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9am–5pm
  • Sunday:9am–5pm
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