Came out three times never got the problem solved said they needed to order another part, never heard from them agaon, called repeatedly wont return my calls.

E square repair came to my house the same day I called. The charge was $ 75 for the service call. Which is a little high in my opinion but I thought I was paying for quality. The repairman misdiagnosed the issue with my refrigerator. He sent me an invoice for just over $800 to replace the compressor. The invoice was not same day but in-fact days later. I had modern appliance repair come out the next day. He diagnosed it was the relay. They would replace the relay for $200 with no service charge since I am doing the work with them. The relay is replaced the refrigerator is working great and Im glad I didn’t do my work with them. E squares is either incompetent and doesn’t know what they are doing or knew it was the relay and wanted to overcharge. Either way it’s damming

We had a problem with our AC turning on but nothing was coming out. I called and they had an available technician that same day. He was nice and professional. He quickly found the problem,corrected it and gave me a few tips on preventing the situation. Very cool. I recommend you call these guys if you have problems.

Oscar switched the hot and cold water connections they were installed reversed upon delivery and he switched them to be connected correctly

I was assigned to them by GE to fix my washer. The part was backordered for months they called GE and got the part earlier and got it all fixed and taken care of under warranty!The only negative I will say is their communication could be better but I made sure to call first thing in the morning and they always answered and took care of me! The technician was great and so freaking knowledgeable bc we have like a crazy smart washer and he knew the issue within 5 minutes.

My air conditioning started to leak water all over the floor. I called them because a friend had recommended their service. The repair guy showed up and right away started to work. He was very nice and within a few minutes told me the problem. A little while later it was on a working. I’m glad I called them.

The service was exceptional your technician is great thank you for being such a great company I will definitely recommend you

I was so hesitant to write this review. I honestly despise negative reviews but I am sure this will help someone. I was referred to them by ORP. A lady contacted me on Monday morning and said they can have someone come to my home Wednesday between 1pm and 5pm. I made arrangements for someone to be in my home for when they arrived. She said they would call 45 minutes before arriving. It is 5:44pm and they have not called me or shown up. Here is the real issue, I have been calling them since 4pm and they do not answer. I literally called over 13 times between 4pm and now. I contacted ORP and they too cannot get a hold of them. I understand if they were busy or backed up with work but I was scheduled and they could of at least called me to inform me of the delay. In my opinion, this is unprofessional. If you are a business you should have someone answering your phone calls from customers out of courtesy.

Was able to figure out and fix the problem quickly!

This company is a ripoff, they replaced parts that doesn’t needed to be replaced. Also, when I called the owner he’s response and excuse is worse than their act. Be aware and stay away. No integrity what’s so ever.

Best company I have ever dealt with. My go to for all my repairs going forward. Tech Luis is an amazing guy will request him for sure next time.

Great experience! Professional technicians at a fair price.

Wonderful customer service by Karina. She was able to turn a bad day for me into a positive one by quickly scheduling an appointment for my dryer to get fixed. Definitely will recommend E square services to all my friends and family.

So far I will give this company 2 stars. The only person they have to answer the phone in the office lacks costumer service and communication skills. Im sure she feels better after hanging up on me just to get back at me. I was trying to get clarification for what parts of the A/C unit thats INSIDE THE HOUSE would get cleaned because it has 3 compartments. I was on hold at least 3 times. The technician himself cannot talk to the costumer on the phone in order to clarify questions. I maintained that I would be making an appointment but because I was not given clarification other than; the inside coil will be cleaned, the part the technician said needed to be cleaned, I will be asking before any services are rendered on the day of my appointment which parts of the A/C unit thats INSIDE THE HOUSE will be cleaned and if the expected parts of the unit to be cleaned are not the same ones that were discussed during the technicians initial visit I will not use their services on that day. Furthermore, I will not be incurring in any costs if the technician needs to be sent away since I was trying to get clarification before someone showed up and Karina was not able to provide any. I would very much like to speak to the technician who I saw so that hopefully an unnecessary visit does not need to happen. Depending on what happens that day, I will be revising my review.Edit: I have decided to cancel my appointment with this provider. Thank you to the technician who did the home consultation. They should really improve the way communication happens with costumers in order to provide a better service.

WORST PLACE EVER. First of all they send an “estimator” then schedule you a week later. And get this... they charge you 65 dollars REGARDLESS of whether or agree with the estimate or not. It gets better. My estimate for a simple piece of plastic, which I looked up only costs 20 dollars, they wanted to charge me 400 dollars. Additionally, I needed the fridge moved into my kitchen with the doors off. The technician was being hired to do this. They REFUSED to give me anything but a 4 hour window. How am I to schedule a paid mover with a 4 hour window? To top it all off the estimator they sent was highly aggressive and intimidating. GOOD LUCK IF YOU USE THESE PEOPLE. There are many in El Paso, I would STAY AWAY.

Hats off to this company!!! I had been struggling with my refrigerator and hired another company that did not figure out the issue... I tried E-square and on the same day I had a working refrigerator! Did I mention their pricing is AMAZING?! Great service and super affordable! Highly recommended!

Excellent service. I live in San Antonio but needed work done at my parents house in El Paso. Looked them up on-line. Within a couple of hours, they went to my parents house and took care of the problem with their refrigerator. Best price. Thank you very much you all are awesome. I highly recommend this company.

Beware using this company. I filed a claim with my home warranty company to repair my over the range microwave. Old Republic assigned me to this service provider. When I called esquare to find out the status of the repair the receptionist was clueless that should have been my first red flag. When the two techs finally showed (two weeks later)- yes two techs, they huffed and puffed to get the job done. After they left my home I approached my range only to see debris and fingerprints everywhere- you would think they would be cleaner during a pandemic. When I opened the microwave they had caused secondary damage, cracking the side frame of the door. I took pictures immediately and called their office. Karina told be she would talk to techs and get back to me. When she call back the techs of course denied causing the crack and she basically shrugged a shoulder to it. There is now way a person using the microwave could have caused such a break this was caused by them pulling things apart. This break was caused by esquares techs and their careless work. I have filed a complaint with the home warranty company. I will never recommend this company to anyone and I will refuse to do any services with them ever again.

Just a few lines to express my long over due gratitude and delight for the installation, the unit and most importantly your workers. You have quite a fine team of highly experienced, knowledgeable, polite, gentlemen working with you. I have enjoyed my unit for over 2 years now and recently called your office for help on a little issue that has bugged me since inception. Eddie took my call and immediately dispatched assistance. Shortly after I explained my concern the tech found a quick and effective fix for a tight fitted space when pulling out the filter for cleaning. This issue was resolved in under five minutes! I am grateful to him and all your staff for the quick response. You guys ROCK! Thank you again.

The Best recomendation I had ever, thanks to my friend that told me about this place.Great service!!!

THANK YOU E-SQUARE FOR THE FAST RESPONSE AND THE AFFORDABLE PRICE, I LOVED WHEN THE OWNER FOLLOWED UP THE NEXT TWO DAYS TO MAKE SURE HIS TECHNICIAN DID THE WORK AND TO CHECK THAT MY FURNACE WAS WORKING RIGHT!

I have dealt with other appliance companies but by far this one takes my 5 stars. They are very efficient, responsive and great customer service. Mr. Ebar was our on site tech and his expertise surpasses any company we have used in the past. Thank you Ebar for your dedication in this field that gives us as clients trust in a good company like this one. I will definitely pass the word around and recommend this company over any other. E-Square Home Services will definitely have our repeat business in the future.

Eddie and his team have great customer service! They were prompt, made me feel like a priority and were Onsite the same morning. Quick, clean and efficient. Would highly recommend to anyone for their AC needs every time

Great service. Fast paced workers. Punctual and reliable. They came and cleaned out my ac and packed it up for the winter. Then they turned on my heater. Definitely would recommend!! Thanks again guys!!

Had some issues with some appliances. Here came out within a few hours did an excellent job. Will be referring.

Great company! Very professional and did my repairs in a very timely manner. Office staff is very nice and have great customer service. Would definitely call them again.

Ive always had a great experience with them. They are always professional and courteous everytime i call. The office staff are really friendly. The prices are very reasonable as well. Thank you!

Very professional technicians and knowledgeable on what theyre doing. Prices are very reasonable. I would definitely recommend them. Great service!

After hearing the recent events of what a dear friend of mine has gone through, I can NOT recommend this company. And after they also decided to threaten her on google reviews as well (they have since edited their response... how convenient). I have family and friends in the El Paso area (even though I live in Illinois) I have shared the story and will continue to share with everyone I know in the area. I hope the owner/techs now will understand the power of social media and I hope this teaches them how NEVER to treat a customer. You handled yourselves poorly and I think that just shows the character of the business you have.

Great customer service and friendly staff. Very knowledgeable and took care of all our concerns. Will definitely be calling them for all our repairs.

They came 2 times to fix my furnace the third time they left in a huff because I made it clear that I wanted it fixed right this time. I have been without heat for over almost 3 weeks. I gave up on this company and am now waiting on another company to come. Good luck if you call them!

Awesome service ! Ive used this company for 2 years and its way better than the old company I was using . They work in a timely manner and very considerate about their costumers . Extremely satisfied with their work. Im appalled at the reviews Im seeing here stating this company is bad service when they themselves have never received service from E Square. All in all I highly recommend this company before any company in El Paso.

E-square services,Repaired my Frost free freezer and diagnosed my ice maker, Very rare to find good service, and very humble. The service was unbelievable, they went above and beyond, very pleased, I have already recommended them to my family and would highly recommend them to everyone. Richard Collier

Worst customer service! Karina was not helpful what so ever. Would not recommended to anyone even if it was your last option. During hard times, they sure know how to make your situation worse.

Outstanding customer service. Technician arrived 5 mins early and was quick to fix my refrigeration which had been out for the past 4 days. He was very thorough in explaining everything that he was doing and made me feel comfortable with his knowledge. Very polite and professional, I would recommend to anyone.

I want to take time to thank this company for the services that they provided for me and my family. I know nothing when it comes to heating and cooling and I dont know anything about how to care for it or how to fix it. Thanks to the great professionalism and amazing work ethic I will be recommending them to my family and friends. The cost was reasonable and the front desk lady was really nice and helpful. I tried other companies but they were very expensive. So thank you Esquare Services for the great job and helping me with everything including all my crazy questions. 5 stars is an understatement for the great workers and the amazing services that this company brought to our home!!

They service and maintain our AC unit 👍

Professional and efficient service!!! Work was done very clean and in a timely manner !Highly recommended !

I was very impressed with this company. We called in the morning and the service representative was able to come that afternoon. Very professional and courteous. Highly recommend!!

Amazing customer service, very informed on heating & cooling and an amazing and professional job done on installation! Would recommend their service to any and everyone for all future installs or service calls.

Having problems with a motor they installed for my mother, not working in over 100 degree weather. They told us someone would be out from 1-5, no one ever showed up. We called them in the morning to reschedule and they stated they wouldn’t be able to make it out till the following day.The woman on the phone started claiming no one was home, when we we here all day and night, doors and windows open.She says the technician showed up at 7:30 PM, however we have no missed calls and it is impossible to reach them past 5:00 PM.I asked to speak with a manager and was denied the ability to so. Asked for technicians number, was also denied. We have no way of confirming anyone ever came out.Terrible company, terrible customer service! If my mother didn’t have a warranty with them, I would go to absolutely anyone else!I would never recommend this company.

They were professional, friendly, and responded in a fast and efficient manner. I will definitely recommend them to everyone, great job!

My kitchen equipment was giving problems and i called to make an appointment. I was able to make food for my business and continue running it after repairs were made the same day. Highly recommended!!

I call E- square service for furnace issues in 30 minutes they show up diagnosed the problem. I have my furnace fully operational. Awesome service very professional. I definitely recommend E-square service for all your appliances and HVAC service needs. 👍👍👍

Repairman that came to the house was very nice and helpful. However, office staff is extremely lacking in courtesy and customer service. Had a repair on Thursday afternoon that didnt end up working, so I called the office to get the repairmen back out again. I was ignored all Thursday afternoon and all day Friday. The staff answering the phone kept saying she would call me back, but never did, not even once. I left multiple messages on the answering machine as well that were also never returned. I had to go to the office and stand in the doorway while the secretaries called the repairmen so that I could get my AC repaired. So after a week of sleeping on my couch, the repairmen came back out and fixed it no problem and apologized profusely because he didnt even know there was a problem! I had been calling the office for 3 days and nobody had even told him there was still a problem. Hate to say I will have to take my future business elsewhere.

The service by Oscar in our dryerwas excellent. Thank you.

Eddie did an exceptional job locating the problem with my oven in record time. I would highly recommend E-Square Home Services!

This company couldn’t fix my ac they actually made it worst. They send tech three times and nothing was fixed. They actually made the issue worst.

Will recommend to family and friends. Fix my air condition quick and bought a tune up for the yr

Called E-square services in the evening to get a quote on installing a refrigerator unit at my suegras house, the owner Eddie was very courteous and prompt, they came out the next day and gave us a quote for the installation. Will highly recommend and will be using their services!

I called and about an hour later a technician was at my door. The troubleshooting procedures didnt long at all and the repair was working within two hours of my initial call. I highly recommend this company. Will call them whenever I need anything repaired.

Excellent service, reasonable prices, and professional service. I have called them on several occasions and service is excellent and like always reasonable prices. Oscar is an excellent technician!

Great company awesome personal and quick response satisfaction guaranteed and great customer service thank you for everything

Would give zero stars but unable to do so. Throughout experience office staff consistently lied to the point that lies happened mid conversation. Office staff rude with zero customer service skills. Examples of blatant signs of incompetence include specific instructions to have technicians call 15 minutes prior to arrival, as 4 Hour window is an unrealistic time frame for me to be sitting at my house waiting for them to arrive. Towards the end of 4-Hour window I would place a call to the office only to find out that technician had already attempted visit but I never received the phone call, voicemail or text message so that only goes to show you that no communication was happening between office or technician with customer. Technician was sent out on six different occasions and was unable to resolve issues at hand. Only positive from entire experience is that technician was courteous but with issues not resolved that doesnt really matter. If you like to gamble use company and hopefully you will have a better experience but with all the choices I would just choice another company.Update-horrible company lied to my home warranty so I would have to pay deductible. Dont trust company they will completely take full advantage of the system.

I am so glad that they came to help I felt like I was getting nowhere with the other companies and I am so thankful for them being professional and doing their job. I couldnt be more satisfied with their services. I would give them 10 Stars if I could

Eddie from E2 services was awesome. Even though he was busy and the nba playoffs were on, he had the time to still come late and fix my air conditioner. Eddie was honest that it was an easy fix and charged me reasonably. And not like other businesses in El Paso, he was able to communicate and was on time. Great customer service. 5 stars! For E2 services!

Timely responses to questions and service requests, good home HVAC install with competitive pricing. Good AC warranty.

Unfortunately for myself and my tenants this company was assigned by my warranty. It has been now two months for them to fix an AC issue. They keep canceling their appointment and their latest Shpeel was that they can’t show up until end of the month because they got a flat tire.Update - they remedied their error by scheduling an appointment for today.

Wow! I’m very happy with Eibar and Esquare for the fast response and professionalism at the momento of fixing my fridge! Thank you guys!

The best HVAC COMPANY!!! I would highly recommend this company, they are very professional. Very knowledgeable!! Thank you!!!

Awesome company, awesome personal, and awesome prices. Had a refriged air conversation and a microwave hood installed. Very knowledgeable, professional, and friendly. Highly recommended.

Fast service called the same day thanks

It is tough to get an appointment. They are the repairman for my service company. The repairman are nice, but the dispatcher/ receptionist needs some customer service training.

Customer service and professionalism is lacking. Made an appointment a week in advance. At the time I was given an 0800 Tuesday (6 July 16) appointment. I was specifically told by the receptionist that it would be a 0800 start...NOT at range 0800-1200. I took the 1/2 day off. Tuesday 6 July at 9:15 I called only to be told that the tech was running behind and that they would provide a call when they where on the way...at 1100 i called for an update and still no word on an approximation. I called again at 1pm and they stated they would call me in 10 min with a update. At 1:40 pm I called since they had not called with any update. At that point there was still no clear approximation other than sometime today. I asked to speak to the owner. Eddie Jankowski is the person that identified himself as the owner and said that i should have been given a range of time between 0800-1200. regardless it was 1:40 and i had yet to receive ANY call from them on an update or an approximation in time of when they could be there...other than sometime today.Needless to say it was a complete waste of time since the appointment was cancelled. Outside of not keeping the appointment...The main issue I have is the fact that they do not UPDATE or provide any type of customer follow up that keeps you in the loop. All the calls and info were initiated by me. If I could rate them lower than 1 star I would. Good luck with this company. Im sure the techs are superb but the ownership/leadership accountability and overall customer service is not there.

**EDIT: Just saw the owners response to my honest review - do you think threats will intimidate me into backing down? You dont know me AT ALL. Your business is horrible and people deserve to know.**Not only are they a shady company full of excuses and incompetence, they are also LIARS. Maybe even thieves, that part remains to be seen.Absolutely the most unprofessional, unethical, inconsiderate, and callous company I have ever encountered in my life!

Very Professional..Great Customer Service..And Best Prices In Town..Highly Recommend!!

Best service and quality product! Thank you!

Love these guys . Good work, professional manners,clean and dont cost alot. I will continue to use these guys. Awesome job gentleman.

My furnace was down called E-square and were very helpful and fix right away thanks

Very dependable and professional highly recommend this local Company for home appliance and AC heating service and repair,

Admittedly, I did not have a choice about working with them. They were the contractor my home warranty company sent out. They were supposed to call me within 24 hours and did not. I called them Repeatedly to set up the 1st appointment. It took five days for them to come out. The tech did not open either machine, the tech did his diagnostics by taking pictures of the appliance serial numbers. They did not order the parts until 3-4 business days after the visit. The office staff, Joe, use a ton of words (I.e talk a lot) to make terrible excuses. If I had a choice, I would go elsewhere.days (

We will be there between the hours of 8am and 12pm. Showed up at 12:30pm. Disassembled my AC unit and said theyd be back the following day to repair it. Waited all day, nobody showed. Then they took a four day weekend and said they wouldnt be able to come back for another couple days. Very unprofessional, poor communication.

Good people good workers very professional

Terrible service! They were the service provider appointed by my home owners insurance. First, good luck with them picking up the phone. Second, they called 30 minutes before they arrived for service so I could leave work and open up my house. I was 5 minutes late and the technician just left. They called to apologize and reschedule which upset me even more and ended up cancelling their service.

E-Square Services did tune-up on my refrigerated air excellent service and professional Great rates on services

If you need any repairs on heating and cooling call these guys they came and fixed my heater and did a great job. they were very professional.

Very good profesional people, had a great experience. I would call again.

Its a great company! My heater was not working and it was very cold outside, Eibar came out and found the problem quickly. We are now warm thanks to Eibar, Great prices, fast service, Highly recommended.

I called e square ac company and got a voice message saying that they are the best heating and cooling company in el paso. I highly disagree the best heating and cooling company has after hours service specially in the cooling season DONT call e square. SHAME ON YOU you are not the best. 😧

Great customer services! Eddie rocks! Highly recommended!!!

Amazing service, quick, courteous, explained everything to me step by step, and just overall a good experience. Would definitely recommend to anyone in need of a/c repair.

Great service... Fast, friendly, affordable !! 👍🏻 Surely will recommend 👌

I called them for same day service- they were available to service in one hour. Great customer service from Ebar, which gave me second opinion. I would recommend them to anyone. Thanks!!!

A/C was giving me problems. Called E-Square services and they found the problem right away. Very professional and very fast. Will be calling them again if have anymore problems .

Excellent customer service, was able to make an appointment and my heater was repaired fast. They were very professional.

Will be making sure no one, family, friend, or stranger will be using your services. Unethical, rude, and incompetent cant even begin to describe the horrible service your company provides. Very sad to think a company​ would treat customers the way your company does. Techs should show up ON TIME. Techs shouldnt get to pick and choose if they want to go to a house of a paying customer, or just skip out.

Good work and good communication with workers but waited a week for service call and another week for parts. So 2 weeks without AC in the middle of summer.

Eibar answered every question and knew his stuff. Great service and great attitude, will recommend them and will be a repeat customer.

This company over-charged me $600 to defrost my a/c and to fix it. I didnt know better. A friend told me that was WAY too expensive and to call other companies to ask what they would charge. I did. I called Total Air and Grey Heating and cooling. They both told me, based on Esquares receipt that they would charge anywhere from $155-$200 for the same job. I called the owner of Esquare, Eibar, and he told me he was sorry and would make it right. I told him I wanted to be fair and pay him for his services. Then, 10 days later, the work that esquare did broke!! I called Grey and they de-iced it and fixed it right this time for $210 with taxes. That was in 2014. Since then, the owner and his staff have avoided my calls and requests to talk to the owner or manager. I still have the original receipts and resent them to esquare two weeks ago as they requested to no avail. I gave them ample time and explained to them the actions I would take if they dont make it right. I also got cancer and didnt have the time to pursue them. Now, I will be taking them to small claims court, I will be reporting them to the BBB and I have already filed a complaint to my home-owners insurance. BE AWARE especially if you are someone who doesnt know heaters and coolers. They WILL take advantage of you.

Disgusting job. Spent little time on my broken washer and it was still broken. Very rude ugly person. Treated my family including my Dad with such disrespect and attitude. My family is nice and open and this guy just had no reason to be the way he was.

They were very professional, needed my heater fixed and was able to schedule an appointment. The owner was very friendly and informed me what the problem was.

My service man was so knowledgeable and courteous. Answered all my questions and explained everything.

Reasonable prices and professional. I recommend to all El Paso.

Bad company practice. They were hired by Samsung to fix a recall on my washer and they came to my home and told me they didnt have the kit to fix it. Made me sign for the completion of the service call and told me they would get back to me when they get the kit. Followed up with them and told me they didnt know when they would be receiving the kit. They knew ahead they needed a kit but still went ahead and sent a technician.

Awesome service thanks for everything

Great service will recommend.

One word; Amazing!

Excellent job on time

They were fast

I was assigned this company through my home warranty company...this company was so very unprofessional....they left me waiting all day, and no technician was ever sent out....They did not even call to advise me of what was going on until 3 1/2 hours after my appointment (after I called the home warranty company to complain) All they could tell me was they were having problems with their Tech and no one would be coming out....