This was an outstanding transaction. My dream truck was sitting at this Dealership and Im a 6 hour ride away. I reached out to the Dealership, spoke to Bryant about my situation, advised I couldnt get to his location on the current weekend, but I could get up there on the following. I then spoke to Chris, the General Manager, put a small amount of money down to hold the vehicle to the following weekend. Worked with Bryant over the week to provide him with the specific date/time I would arrive. When I pulled up to the Dealership, my new truck was sitting there waiting for me to drive it home. Now, these guys dont low ball on the trade-ins, I did receive more than I expected on my trade-in which was another welcoming bonus.If you are in the market for a new vehicle, I highly recommend these folks, again, I drove 6 hours to get this vehicle.Chris and Bryant, thanks for getting me into my dream truck.Ed B, Central Florida

Dealership Satisfaction SurveyOverall, the work was satisfactory. However my wheels were rotated even though I was told the dealership does not perform that during an oil change. And the technician who performed the oil change / tire rotation misplaced my wheel lock key and had a horrible attitude about it when asked where did he place the key. He said back where I got it from. He got it from the cup holder. He returned it underneath the driver seat. Definitely not where he got it from!

Professional service, personable staff, pleasant experience over all. Noted that they did not find a myriad of things that needed fixing that would have padded the repair bill. I will have no problem bringing my vehicle back for any service it needs in the future.

I was referred to Sons Chevrolet by my car warranty company Silver Rock for Sons to fix two failed fuel injectors. Sons Chevrolet had my vehicle ready by the end of the following day. Sons Chevrolet mechanic did a great job at diagnosing the problem and fixing the problem.

Very helpful answered all my questions. Friendly personable sales team.Found the perfect vehicle to suit our needs. Made us a great deal.Would recommend Sons to family and friends.Ken Miller

I had the pleasure of working with John Faulk. If able, I recommend working with him as well. He will walk you step by step through the entire process and help you find the best deal for you. I simply told him what I was looking for and he handled the rest. I was honestly blown away by not only his service, but also the entire staffs service as well. 10/10 best experience at a dealership in my life.

Bobby Thomas provided me with excellent customer service. He was fast, reliable, and knowledgeable. He had prices ready for me quick, and he was always one step ahead of me. He went into detail and made sure my car had everything it needed. The entire staff at Sons was very respectful and helpful. Everyone greeted me with a smile and made sure I had been helped. My experience was definitely a 1000/10.

I feel that it was ridiculous that I was charged $158.78 to replace my passenger headlight bulb. My driver side headlight bulb was replaced in 2018 and I dont recall paying more than $60 then and it was replaced at the same service shop. I was also told I would still have to pay $125 for a diagnostic charge if I decided not to get my bulb replaced. Why is that? I got an oil change during this visit and doesnt it include a multi-point inspection? Why would a diagnostic charge still be billed?

I truly appreciate the courtesy pick up and drop off of the car. The men are always so pleasant and helpful. It takes the stress of having your car serviced away!

I appreciate the fact that our battery issue was taken care of quickly. OnStar notified us of an issue with our battery, we didnt want any issues while we are traveling. We were fortunate to be near Columbus, so we called Sons. Great service, really made us feel like we were important.

Great service! Stayed over an hour and a half after they closed just to get us the best deal! Chris Williams, Chris Basilio, and GW all played crucial roles in getting us the best car!! Thankful for all the employees at Sons!

I brought my car in for an oil change and have never had a bad experience (knock on wood). The staff always friendly and call me if something needs to be fixed. So different from Bill Heard and Legacy. Will continue to use them.

Brought my new truck in cause it had a nail in the tire. The tech ended up not looking at the service order and ended up changing my oil instead. The service team made it right and the way they handled everything was truly professional. The service tech just graduated high school and was a true professional also. Speaking to the service rep about this new employee was heart warming experience and I hope Chevrolet gives him all the proper training he can get. Finding a young man these days that wants to learn and work hard is a blessing to the Chevrolet family.

I am a fairly reasonable customer. But, if i see water dropping from my car I know it is the radiator. . i know it is the RADIATOR. 150.00 for me to find out is not going to make it change or stop leaking. I have been dealing with whoevers been in this location for 20 years or more, today was the last time for me. Two problems same car. Two diagnosis 280.00 COME ON.GOODLUCK AND GOODBYE

I lost my keys. Oh, just have it towed here and well make you another one. After paying for towing, Oh, yeah, we cant make you a key. Youre supposed to have two from when you first purchased your vehicle. Uhhh, SONS only gave me one key. (Pays locksmith to make a key) The next week, this week, Oh, hey, we have a new key for you! Great job SONS!

DJ is the absolute best! He had me in and out of my oil change appointment in 45 minutes! ON A FRIDAY! thank you DJ! Thank you Sons Chevy.

Great job in the service department working with DJ and Gerome. These gentlemen know their job and always put the customer first. Feel like part of the family every time I go in.

My salesman Chris does an outstanding job getting me a appointment when I have any problems with my truck. DJ from the service department has outstanding customer service and kept me well informed anytime I bring up vehicle to Son’s Chevrolet Cadillac of Columbus, GA. I will only deal with them two professional. Melvin

I had a great experience leaving my car with DJ and the crew. Communication is key, and they always kept me updated on the status of my car. I wont go anywhere else!

Everything about the transaction was awesome. From the sales team, financial team, credit check department and the guys who delivered my truck was amazing.

I had a wonderful buying Experience! Clay was my salesperson and I highly recommend seeing him if you are in the market for a car! The management staff is top notch! The paperwork was also handled quickly and efficiently! I would leave a 6 star review if it would let me!

The service department was extremely helpful and addressed my issue timely and professionally. Calmed my stress level because it was a Saturday, a holiday weekend but they took great care of me.

Purchased a 2020 Equinox & have a problem having it serviced. Should be able to have it serviced at dealership but husband took it in for service on July 17th at 8:15 & when checking on it to see if it was complete was told they did not know when it would be done? I needed my car back as it is the only one I have. They should have told him when he left it they could not get to it so we could leave it another day. WILL NOT BE USING THEM AGAIN! VERY DISSATISFIED.

Got there & within 2 minutes someone was there to greet me & get my truck in for service.

Had a great time the staff and sales team are knowledgeable and friendly and will work with you to help find your favorite Chevrolet!

Long story short there was Lack of communication this entire visit. After a week of having my truck nothing has been done to it but a diagnostic check. And I understand the time we are in and things happen but lack of communication should never be an issue.

Friendly and he was knowledgeable about all deals to offer. He made sure we understood the warranty and was super nice.

Would have been a great experience if GM would have had the part. On back order.

Stellar service from D.J. Stokes. If you need service on your vehicle, call D.J. Stokes at Sons Chevrolet Service Department. He made it easy, met my timeline and he’s such a pleasure to work with. I’ve always hated the whole experience of car maintenance but....not any more!

Warm welcome from service provider. Wait wasn’t too long for service. Good experience. Good coffee. :)

Bobby Thomas was super helpful! And Jamie helped as well! Made my trip home much easier. I’m so thankful they were able to help and put my mind at ease! Definitely recommend!

Everyone from my internet inquiry to signing the paperwork we’re very knowledgeable and helpful. 5 stars to the staff at Sons

Absolutely garbage company. I had a transmission replaced with them and now 53 thousand miles later the transmission is out again. I was told there would be a 80,000 mile warranty on it and now that I have PCs’Ed they are not willing to stand behind their nation wide warranty as promised. I bought a 2017 Chevy Tahoe from Opelika Chevy I HIGHLY SUGGEST ALL or any service member looking to buy a Chevrolet vehicle take that extra drive over to Opelika

Hands down the best sales experience Ive ever had. We werent pushed or pulled in any direction by Jose, our salesman. He listened to all of our needs and understood we were in a tight spot. We viewed and drove two used vehicles, but Jose could tell I was eyeing a new vehicle priced way outside our price range. He promised he could get us in the new vehicle with the payments we were asking. Obviously I took it as a sales pitch and told him we would come back when we received our tax return. He countered that by letting us take the new vehicle home and come back the next day. Which we did.Long story short, we ended up purchasing the new vehicle with zero down, lower interest rate, and a lower payment than we could have expected. This was by far the easiest, fastest and most enjoyable vehicle purchase experience I have ever had. Thank you Jose and Sons Chevrolet for my 2021 Chevrolet Silverado.

This place has the nicest workers! There was a man in a Cowboy hat that offered to get me a drink out of the vending machine and the other workers were nice too🥰

Just bought a vehicle today. My sales rep was Mr. McAhren. I must admit coming from someone who doesn’t trust ANY car dealership Mr. McAhren has changed my opinion. He wasn’t pushy and had the decency to sit back and allow me to decide what vehicle I wanted. When I asked questions he gave me an honest answer which helped me decide what my best option was. Once I made the decision, he did everything possible to hurry up the process (that usually takes FOREVER) to get me in and out. I can honestly say he did whatever it took to make sure I left the lot satisfied. From start to finish these guys did a great job and I’ll definitely be back once it’s time to buy again!!

Chris Basilio and the sales team will make your experience of buying a vehicle a great one! Try Sons Chevrolet and you wont be disappointed!

Clayton Wright was nothing short of OUTSTANDING!! Highly recommend working directly with him. He made trading in and buying a brand new truck painless and easy. He never tried to pressure me into anything, helped ensure I stayed under my cap price and I left happy.

I brought my vehicle in for an estimate Monday 6/14 and was told parts would be ordered that day, it would be a 2-3 day repair and should be in Wednesday and they would call. I called 6/21 since no call back and was told everything was in except some clips and I could bring the car in so I did on 6/22. 1st estimated completion date via text was 6/28, then I received a text from Alicia saying the windshield was delayed but would be in and given a new completion date of 7/2. Then the updates stopped coming in any format. I called 7/2 and was told the windshield was still not in and there was no estimated date after having my vehicle for 2 weeks. I called my claim representative and some local glass places who indicated they had the windshield in stock. I called back and advised local availability of the windshield. My car has no water or other sensors to calibrate in a windshield. It is ridiculous I had to look for other options after now almost 3 weeks. I was called by Alicia on 7/15 and told my windshield would be installed that afternoon, the installer was on his way, and I could pick it up after 4:30 that day. I had a meeting so I indicated I would be there in the morning 7/16 to pick it up. Luckily I called before I drove the 40 minutes on 7/16 and was told the installer did not come 7/15 as I was told, but no one ever advised that didn’t happen. I was told the glass installer was coming about noon and my car would not be ready until after 3 or 4:00. I had rearranged my schedule for a morning pick up so I had had to move meetings AGAIN. The lack of service and communication, along with feeling like I was purposely told incorrect information to avoid difficult conversations, lack of willingness to find alternative resolutions, and flat out not being concerned about customer service or satisfaction in the least was unacceptable.

NEVER, EVER GO HERE. Unless you want to get the worst customer service of your life. And they won’t even follow up with you when you have a bad experience to make it right. 0/10 would not recommend.

Amazing staff! They did EVERYTHING they could to Make our truck buying experience smooth and quick, If anyone is looking for a car/truck I would advise you to talk to Kraig McAhren and team! We are excited about our new truck Thank you SONS Chevrolet!

Mr. Harris provided me ultimate customer service and the experience was great. I felt like I was at the BMW facility again, however, received more for my money this time. I will return soon.

Went to dealer yesterday to get a oil change with a online appointment. When I arrived I found out i had no appointment. They stated that it would be a few hrs to get to me. They asked to schedule a appointment for today. So we did. They took me in on time, but still took over a hour and half to do the oil change. I believe that they over book appointments which makes the wait time longer. Also i believe that since it is a fleet based dealer the the get priority

Everything was done in a quick and professional manner. Appointment was quickly made and at a time that was convenient to me. Awesome teams 👏.

The gentleman, Jerome Sheats that handled my service was awesome. He handled my previous service when my oil pump went out and I will only deal with him going forward.

The staff was friendly & punctual. The lobby was clean, not overcrowded & fully stocked with amenities!

Know a few people who as gotten a car or truck from there they had great experience

I usually get exceptional service at this location. However my last two visits were a little disappointing. I service my 2014 Malibu with an oil change and vehicle inspection. The service was fast and friendly however they did not tell me until after I paid and about to leave that the wiper blades need replacing. I would have let the do it if I would have known before they finished the oil change. Two weeks later I took my 2011 Silverado for a oil change and tire rotation. The washer fill light was on. Upon completion they tell me they were not able to do the tire rotation because of locking lug nuts. I told them I dont have locking nuts on my truck and that where I normally take my truck (Dicount Tire) never has an issue rotating my tires. Upon leaving the check washer fluid leavel light was still on and I tried to reset it but it did not go off. Had to buy washer fluid separately a week later.

Great place. Had our truck services there for oil change and a recall checkup. They did a feat job. Great customer service. DJ Stokes, was a great help and took care of us. Thank you DJ and mechanics for your hard work and help.

Great Service !! Always a pleasure to visit Sons - I especially appreciated the courtesy car wash !!

DJ Stokes was amazing to work with. He was very professional and accommodating. We have crazy work schedules, a kid and a car seat to shuffle around, because his help everything ran seamlessly and on schedule. Thank you so much for making the Car issues we were having such a stress free process to get fixed!! A+ service!!

We bought a 2020 Traverse premier and paid extra for the LUXCARE XT Exterior & Interior Protection. We had a couple dings took it in to get fixed, the color of the car is pearl white they used just white. Said you wont be able to tell you can tell, then didnt even buff it out looks like they just put paint on and called it a day. Took it back and was told that is the best we can do, it looks like garbage! Have called and left messages with no call backs, come on Sons if you cant do it at least have another company fix your mistakes.

I asked to have my tires balanced during service and this didnt happen.

After listing my vehicle for sale on Autotrader, a private buyer reached out to me that turned out to be a representative from this dealership. He offered to purchase my vehicle multiple times. I told them everything that was wrong with my vehicle. I was adamant in telling them that this is a private listing and I don’t want to waste my time. I was given a price range that they would be willing to pay for it. When I got there, I had no one to speak to. Someone took my keys and without informing me of anything drove off in it. A saleswoman gave me an offer thousands of dollars below my listing price and below the agreed minimum price range by far. When I refused and got up to leave, they were argumentative with me. This is a bad business and dishonest. There is no wonder why their lot is almost empty. Buyers and sellers beware! Deceptive!

DJ was great at communicating with me about my car and getting me in and out. I felt cared for and knew that I was getting the best service. Thank you and I will be back again!

Outstanding customer service and well knowledge techs....did an awesome job of resolving my vehicles issue

Jose Martinez was our Salesman and he was professional, thoughtful, and precise. I was impressed by his hospitality and respect for others. He was not pushy and was very upfront about everything. If I purchased another vehicle from here, I would buy from Jose.Lastly, I was shocked by the $5000 up charge over MSRP and the lowball trade in value for my trade in, especially for being a repeat customer. I did get a $500 Military discount and they did come up a bit on the trade in, but I did feel like they were taking advantage of the market situation and not me as they’re customer. I would think twice before recommending my friends and family.

I didn’t have an appointment but it took almost 2 1/2 hours to get my oil change and tire rotation. I seen my truck sitting on a left for almost an hour with a oil pan just sitting underneath and no one working on it. Like I said I understand I didn’t have an appointment but 2 1/2 hour wait is a little long for just an oil change and tire rotation

We purchased our new family car at Sons Chevrolet from Craig Mcahren and had a wonderful buying experience! From the test drive to signing the papers the process was easy and the customer service was amazing! If you’re looking to buy a new car I highly recommend Craig as your guy!

Everything was done in a professional manner. My appointment was provided on a day and time convenient and the work was excellently done. Tks.

Everything was a smooth process, but two things. But Im grateful.

NOPE. Never getting my Corvette serviced here again. Can I give negative stars google???

Went in for yhe purchase of a vehicle that my bank already approved. Latanya was my salesperson and she was great. Very informative about my vehicle and helped out with giving me money back for a missing charging cable. Everything was hassle and stress free. Would definitely do business with them again!!!

Roger was amazing to work with and very knowledgeable! My boyfriend was impressed and will be bringing in his vehicle for repairs soon. Financing was easy and life saving. Thanks so much!

Went in for oil change and to get a tire patched, or replaced depending on if it could be patched or not. I was in and out quickly for the oil change and had a tire order for tomorrow. DJ Stokes was very helpful and great to work with. Would go back and recommend to others.

I highly recommend Kraig Mcahren and Chris Basilio for any of your vehicle needs. They put me in an awesome 2019 Chevrolet Equinox, and I couldnt be happier! These two guys didnt throw a bunch of car jargon at me. Everything was explained so that I understood completely. Go see Kraig Mcahren or Chris Basilio at Sons Chevrolet for all your new or used vehicle needs!

It took three different occasions to finally fix the brake issues I was having with my vehicle. The first time my brakes were nonexistent so they replaced pads, rotors and did a brake fluid flush. Less then a month later brakes were sticking, felt like I was towing something heavy. So I returned the vehicle back after reading the work ticket that had mix information saying machined the rotors when it had parts listed and priced on it. After confirming the parts were replaced, was told my calibers were busted. But what I don’t understand is how they replaced parts on it the first time and didn’t notice busted calibers. After replacing the calibers, I drove three miles from the dealership and noticed it was doing the same thing still. So I returned immediately and talked to the Service Manager who agreed to road test it with me. Service Manager stated everything was fine. About a month later I returned for the third time for the same problem. This time I brought it to the Service Director’s attention. After receiving information that I needed additional parts replaced, I talked to the General Manager to determine why my truck wasn’t getting fixed the first two attempts. The result was lack of knowledge from the technician not knowing how to troubleshoot or diagnose the problem in the beginning. The most upsetting part about it all of this that I had busted bushings in my steering column. As many times as the technician has seen my vehicle and as many times as the multipoint inspection was conducted, I was still left the dealership with an unsafe vehicle on the road. When I returned immediately the second time and talked to the Service Manager, as a customer who wasn’t satisfied, should have been told something like “ leave it here and we’ll take another look at it”, but yet I was told my vehicle was safe on the road. I’m going to be honest, I feel as a service member I was getting taken advantage of. I highly recommend to all of my soldiers to stay away from y’all’s dealership. I thank God no one has been hurt from me driving on the road for months with little to no brakes on a vehicle. Slow down and educate your technicians, if a vehicle returns, don’t send it back to the same technician three times in a row. Get a second technician to look at it. Two sets of eyes are better then one. Also and more importantly, conduct road test! On the ticket for the second visit, it stated between mileage in and mileage out was One mile! If it was sitting at .8 of a mile and it rolled to full mile while driving to the bay…when was the check on your work conducted? Y’all must want a lawsuit?

Took my car in for a recall service. Jerome who checked me out and walked with me to car was so awesome and friendly and VERY informative. In addition while I was in the waiting room there was a gray haired gentleman I assume works in sales because he came from that direction that walked by and I asked for WiFi password. Not only did he go get it for me but offered me a bottle of water and got that. Outstanding service!

Great people!! Very helpful.

Kerry McLendon is very helpful, professional, and personal. He is always working to ensure I have a great experience at Sons Chevrolet.

I recently drove from Nashville to purchase a car from Sons. Jose did a fantastic job of getting me into an awesome suv and even took the time to talk to my friend about her car situation. Everyone was very nice and they even had a Theater Room where kids could go in and watch a movie while waiting.Thanks for making it so easy! Ill definitely be back!

Jose is top notch best sales rep you have on the lot by far!!

I was very impressed with the service and patient and kindness I received during my service

My husband recently passed away and I was driving his Chevy Silverado 1500 4WD drive pickup.I love the truck, I feel safe driving the truck until it comes to having to maneuver parking lots, narrow roads and streets and take a corner with another car beside me or coming from the opposite direction. I knew I had to trade it in.I went to Sons to start the window shopping process.Everyone, from the sales lady to the Finance guy made the process so very easy. I did not feel pressured to buy a new car. The experience was very nice.

We just love SONS Chevrolet! they have been the best from day one! My transmission went out in our truck and they jumped right on it! DJ Stokes is a great and very helpful and on top of everything. We couldnt be happier with the experiences we have had over the years with Sons Chevrolet.

My car had been ready over 45 minutes because I saw it in the bay ready to go. I asked the guy about 30 minutes prior if I was ready. He said let me check. 15 more minutes later, I had to go to the desk. Everyone sitting around. The only person that asked me if he could help me was with a customer. He took care of me after he was done and he was extremely nice and apologetic. I don’t think anyone knows who’s supposed to be doing what. Why didn’t they come and get me when the car was pulled out?

A very easy process, Bryant was professional and down to earth. He made me feel like family.

Very polite, nice and quick with great communication 😍

DJ in service is awesome! He always takes great care of my husband and I. We originally were taking our vehicles to Rivertown and the experience we get at Sons is completely different. Everyone is welcoming and I have full trust that we won’t get the run around or told we need more work than what is necessary.

Poor service was told by a manager I had to make an appointment to have my car seen. Which would be a week later at 8am. I get to the dealership where there are 10 others checking in then I’m told they’re looking at cars first come first serve and it would take hours for them to even run a diagnostic on my car to order the part I had discussed which is on back order. They stated they wouldn’t order the part until I bring it in. This was a complete waste of my day and my time.

Probably the smoothest purchase experience I’ve ever had. Kraig McAhren was relaxed, a straight shooter and made it as easy as could be, and I would definitely trust him with a future purchase. Everyone was friendly, helpful, and just overall good people. It’s interesting, because while that place is large, it definitely did have a small business vibe to it. Overall a great experience.

I came in to get a new tire and DJ made the process so easy. He kept giving me updates on my car. I definitely recommend speaking to him to help you in the service department.

I love everything about this place everyone is friendly and Jose helped my sister get exactly what she wanted. Now me and my mom will become Chevy family members as well...

I have to come here on business as a third party contractor and Tyler, in the used car lot, is always helpful. The other employees on the sales floor Ive met are great too. It makes my job easier!

Outstanding in every way,courteous and friendly.my hat goes off to them

I liked that I was able to drop my truck off with confidence and early for my maintenance. I was called when my truck was ready and kept to a side where no damage would happen, thanks see Sons Chevrolet again

This is my 3rd vehicle purchased from Son’s in the last 3 years. J.Allen was my salesperson on the last 2 purchases. Top notch person.

Everyone is nice and will not force anything on you ! I love that about them.

I was charged for the cost of repairs because Jerome DID NOT call to tell me Am Auto Shield was NOT covering the cost of the repairs BEFORE he texted me the estimated invoice.

The engine warning light is on, engine abnormalities continue to occur, and it has not been resolved for more than a year. He showed this symptom to the specialist and was repaired, but the symptoms occurred again and went back to the repair, but he was only told that he could not find it in the dealership.

I went up to Sons to try and find a truck for myself for my birthday and Clay Wright took great care of me and gave me a great deal on awesome truck. I highly recommend and if you want someone with good knowledge and a good attitude, ask for Clay!

The service team provides excellent customer service; they are friendly, attentive, and willing to answer your question. However, I have had an issue with the actual repair of my car. When I have gone for service, I have not had my issue resolved the first time. I do not think it is intentional, but it is frustrating and expensive.

I had 2 cars in service and issues with both vehicles immediately after servicing. The issue was resolved with my 2019 Impala but not with my 2017 Sonic. I do not recommend nor will I choose Sons Chevrolet service department ever again.

Very professional. Took very good care of me and my vehicle. Highly recommend.

Great service and my car looked beautiful when I picked it up!

GREAT! experience at SONS with Chris Williams! No hassle, quick, and easy on the purchase of our new Tahoe! Highly recommend doing business here.

They found the exact car I wanted and the very best financing. The salesman, finance guy and the sales manager were all perfect very friendly helpful and ready to get me in my dream car. Thanks for a wonderful experience at Son’s

The advisor was great.

My car, myself, and my children were taken great care of. The service department handled my concerns and questions with care. They were very welcoming and accommodating.

It was honestly the best experience I had or even seen and I bin to the dealership a few time not just for my self but friends and family the salesman was friendly and everything was fast as it could be and I never seen a dealership with a kids play areas or other features other than repair and sales floor I really happy with the price of the vehicle as well