First of all BIG SHOUT OUT TO BRENT AND JOE THEY DID AN AMAZING JOB! ❤️If you ever need a tow truck to pull your car out of a ditch, these are your guys!They helped me out of a complicated situation and were fast to come out and extremely nice and professional!Quality service

Laura was polite and professional on the phone, very helpful. Mark showed up with the tow truck before the expected time and got us hooked up and rolling quickly. Awesome service!

Had to call them to tow a totalled car. They were very quick to get to the scene (within 30 minutes of the call), compared to other companies I had experienced over an hour wait before. Driver was very professional and polite. Rates were much better than I expected and very reasonable. Will you again and recommend to anyone needing a tow.

My truck broke down on 270. I called for tow services and mechanic services. The driver was there in 15/20 minutes after call. He was friendly and very professional. I am from out of town, so they got me into the garage right away. . My truck is my livelihood. They understand this and are getting me back on the road… If you find yourself stranded and need tow or auto repair these are you go to people…

Brent was awesome! He delivered superior customer service! He was very respectful, helpful, and informative. Would definitely recommend

Absolutely nothing but good things to say! My car broke down near the airport, and of course I was panicking. When I called in, Laura was extremely kind and helpful, and told me that they’d be able to have a driver to me within 90 minutes. About 45 minutes later I received notification that a driver was on the way, and 10 minutes after that Brent had arrived. I waited barely an hour for my tow, and they kept me updated the whole time. They towed my car from the airport to my dealership on Morse road. They made a VERY stressful experience quick, painless and easy, and if I ever find myself in such a situation again, I know who I’m calling.

I am absolutely livid about the inefficiency of this towing company. They towed my car to a police station but would not allow me to pick it up until I drove over to their office and paid. I had to drive 45 minutes out of my way, when I was standing right next to my car. They have no way to pay over the phone or online. It’s the freaking 21st century, how have they not figured this out yet?! The customer service was horrendous and they honestly ruined my entire week. I have never met such rude and inefficient people.

The operator had great customer service and helped me figure out which towing option would work best. She scheduled me for a tow the next day and Woody the driver arrived on time. Prior to his arrival I received a text that said he was about 5 minutes away which was very helpful. He was efficient, a good driver, and courteous along the ride to the destination. Once we got there, went the extra mile to back my car up into a parking space. I would highly recommend them!

The gentleman was patient while we searched the SUV for the tires rim locks and key. I appreciate the work he did and the putting everything back into the vehicle so that our SUV could be used for my husband to go work. Most definitely appreciated and I would use the towing service again!

The experience was phenomenal I had Broad & James Towing tow 2 cars and a suburban for me in one shot. They the wiggled and fit all three under my carport and into my garage no problem. Even put them on dollies and fit them tighter together just the way i asked. True appreciation from me

Getting my brand new car with a busted out windshield towed back to the dealership was certainly not the way I planned to spend my lunch break today, but Joe from Broad and James made it as simple as it could have been. He’s also one of the only people from any of the several companies I’ve dealt with through the process so far that had a welcome sense of humor and plenty of relevant knowledge about the situation. Joe’s good nature made a bad situation better, and Broad and James Towing should be glad to have him on their staff.

Anthony was my driver, he was professional, timely, friendly, and knowledgeable. Got my car safely towed home! Thank you Anthony and broad and James towing for your services, as need be I will be utilizing the services in the future!

This is from today 9/6You guys have been the best. You helped my company remove not one semi, but 2 and even gave the semi drivers time to move before coming back. My company is very happy on how you handle this. Very professional and amazingThank you to sam, joe, Clark, Jerry, & Brent. Will recommend to anyone 😃

What was supposed to be a stressful situation ended up being the complete opposite due to the outstanding, friendly, professional and reassuring service provided by Laura (telephone) and Mark (tow truck technician). I felt well taken care of. I’m so appreciative and grateful. Thank you!

I use them for all of my towing. Ive never had to pay anything. I wld recommend this company to my friends and family alike. I Love them and they have my utmost respect and vote!!

Arrived a little later than they said they would, but it was not a problem. Got the car on the tow truck quickly and efficiently and got on his way to the shop.

Frazier was awesome!He arrived early, picked up & dropped off my vehicle quickly & was very kind. 👍🏾👍🏾

Brent did an amazing job. Very nice man. Professional and courteous. Great price and great service. Mad as hell my car is broke but at least they didnt swoop in and make it worse.

Punctual, pleasant, and professional. Handled my towing in a timely manner. I was junking my late husband’s work van and the driver even stopped, after he had loaded, to let me take pictures. I highly recommend.

My dog ended up locking himself inside my car at 7:30 in the morning. I called them, they were able to find someone right away, they called me on their way to update me how long it would be, I got a text that they were 5 minutes away, AND the entire process took less than 10 minutes. I would highly recommend them to anyone!

We had a great experience w/ Page as the tow truck driver. Unsuccessfully, two times prior attempts w/ other unreliable companies to get my vehicle towed only a mile down the street to my residence. Luckily, Broad & James Towing was punctual, professional and friendly.

Timely pick up. No problems. A++

Yes,Yes,Yes! 💯Got my car home late when No Other Towing Companies were available! Keep Up the Amazing Job Guys and Gals!

They were wonderful. They located my car after I had experienced a health emergency while out of town & was unable to drive home. My car was returned to me in good shape & all of the staff at Broad & James Towing were extremely helpful. I highly recommend these guys!!!🙂

The guy was very nice but he left car on street backwards leaving me and my husband to push it around in right direction so I wouldnt get a possible parking ticket.

Great service. Initially told me it would take an hour, took less than half that long, drive did some diagnostics BEFORE hooking up to tow, got me back on the road right on the spot, and saved me 100-200 bucks in the process.Definitely recommend.

What a fantastic experience with Broad & James Towing! From calling to get my vehicle towed to the driver who came within the hour, all a GREAT experience! Would absolutely highly recommend Broad & James Towing!!!

Driver was very helpful and I felt comfortable with his recommendation to have the repairs done at their shop. I am hoping I get the same excellent service.

Nick and Mike were professional and great to work with. I was so pleased and offered to tip them and their response was “we are just doing our job”. Highly recommend!!!

Great service! Steven was earlier than promised and gave friendly excellent care! I won’t call anyone else and neither should you!!

Amazing Broad & James Towing service. I just bought a used car and it wouldnt start. Turns out the previous owner had an amp that used to be hooked up to the battery. He noticed the problem right away and fixed my car right there on the spot!! It was so unexpected because I thought I would have to have it towed to a mechanic to get it fixed which could have been an arm and a leg. I highly recommend this Broad & James Towing company for any towing needs, lockouts, jump starts, etc. They are honest, reliable, and diligent!!!

They are always punctual, unless there is an extenuating circumstance. I can always depend on great service from them.

Brady was great and very helpful! He made the experience as painless as possible

Mark made it to Westerville within 30 minutes and was professional, thorough & handled my Car with care. I wish I had cash on me to tip him!

Recommended by my ins company, Geico. They showed in half the expected time, kind professional, helpful.

I would recommend these guys to anyone who needs a tow.

Great friendly service, hot here quick and driver was great

Blew a tire on the freeway at 5am on the way to the Airport. Joe answered the call and Anthony was quick and professional. Excellent service at an odd time!

Ok so my c4 vette needed to have some work done it has a leaking line on the clutch system and a couple minor issues but with the ground effects NoOne wants to work on it but Broad and James came threw right on point towing, diagnosing and they’re in the process of getting her all the way back together thanks a lot guys

Hands down the best towing business in Ohio. They were on time, gave me courtesy calls on how far away and there ETA. I was in a pinch and needed a tow fast due to a time restriction at impound every one I called before sid 2hrs or didnt want to help me. Thank you WOODY

The driver was very professional and arrived very timely. It was a great experience.he was well prepared my daughter had two flat tires and he handled seamlessly The tow truck was new. Zero issues.

Thank god there’s broad & JamesIt was a god sent for meHighly recommend

They are a great company. They showed up quickly and got the job done. The other companies had a 4-6 hour wait. Broad and james was there in 15 min.

After they towed my car from my own work on payday (was going to fix the flat tire that afternoon) they charged $17.50 a day storage. Only a few days later were expected to pay $270 to get it back. Only had $256 in the bank. They wouldnt take it. Had to wait two more weeks to get paid. Cost almost $500 to get it back. Then they made us DRIVE it off the lot before we could change the tire, ruining the rim. I havent gotten to fixing it just yet. Who knows how much that will cost. This company has NO VALUES and NO HEART.

I needed a tow this morning, and after reading all of the reviews I decided to call Broad & James towing. The dispatcher was incredibly friendly and helpful.I was quoted and ETA of an hour and was very pleasantly surprised when the tow truck showed up after about 30 minutes. The driver was proffesional and super nice and he made the entire process quick and easy.I will definitely call this company again for any future roadside assistance needs.

Super fast service, and a courteous staff. These are the go to guys for roadside service. 5 Star service all the way.

Our driver, Joey, was incredibly kind, and personable, and the team certainly went above and beyond to communicate with me every step of the way, while I’m stuck panicking about my vehicle.

Jerry is the man. Very friendly and great with customers. Give this man a bonus.

Were on time and all who made contact were courteous and professional.

Great people! I will use them again.

Two days ago I called for a friend but my own experience was back a couple years ago they had towed my vehicle but it wasnt at the Broad and James location they had it somewhere else that I had to go get it from but I had to go to the other location and pay them 1st and get a receipt to go pick it up. I dont know if its still like that or not but thats my experience with them

These guys were great, an decently reasonable. I work full time an run a small business on the side an my truck is very important, these guys had my truck fixed in a couple hours, huge thanks to Eric in the service department an the guys for working with me an getting my truck fixed so I can get it back on the road an back to work.. great experience, will use them again!

Dont have to worry about anything when you take your car out there very professional and do great work thank you broad and James towing.

Awesome service. They came out when two other companies would not. I have used Broad and James before. They are hands down the best towing service in Central ohio.

Second time using this company and both times they were great. Professional dispatch and professional/ competent truck operator.

Best customer service I had. Front lady in office is so professional and takes her time to explain everything. She deserves a raise.

Service was great people friendly

Always there for the tow on time friendly and courteous. Reasonable prices. Mechanic services available. Reliable.

Excellent. Middle of the night and they were spot on. Answered the phone and gave a perfect estimate as to trucks ETA. Driver was more than knowledgeable and treated my car as if it were his while being quick. His name is Anthony. Hopefully all the drivers are as good as him. Made a rotten night much less painful.

I told dispatcher we had two riders. They said okay. The tow truck came and said no room for a second passenger. The tow truck driver had brought his girlfriend. My spouse had to walk 7 miles home due to dead cell phones and no buses running. Very unprofessional.Also left my truck up on the curb. Thanks a lot for the terrible service

Car was damaged in an accident, they arrived on time, the operator was friendly and efficient.

The gentleman that responded was courteous and had our car unlocked the quickest I’ve seen it done, and with my family I’ve seen it more times than I care to admit.

Excellent experience quality work at a very fair price Great customer service!

Used my car insurance to get my vehicles towed to home because I had a flat tire with no spare. Initial time requested was at 3:11pm. At the time I am writing this review it is 7:35pm and I just got home. I called a few times and the customer service was awesome but it doesn’t help with sitting in my car in below 30 degree temperatures.

I would differently use them again and I’m not one to write reviews very impressed.

I called, within 20 minutes they were there for a difficult tow out of a Car Wash!They did the job very quick, the price seemed reasonable and we were quickly on our way.I was so impressed tbh, I felt compelled to leave a good review.

Every person I’ve had dispatched to me has been on time, respectful and honest! Thanks for being available when I needed y’all the most. Thank you for your continued service! I WILlRECOMMEND TO ANYONE that is in need of a tow!

Very polite great customer service great courtesy did not take long for them to come I really appreciate this company

Said they were on the way and never showed up after 2 hours I just cancelled

It was a very great experience operator was very good and found my place when most people dont

The dispatcher was kind and courteous. The driver was very professional, got right to work upon arrival, was careful and cautious with my vehicle. He was kind and courteous as well. I would recommend this company to anyone.

Technician was knowledgeable and friendly!

The dispatcher was helpful despite me being able to think or speak clearly after my accident. The driver Anthony was quick, professional and thorough. I am happy with the service I received.

Used Broad & James towing to tow my 1964 Chevelle. I was nervous and didnt kno how it would go. Nick showed up in 15 mins and was very professional. He made me completely comfortable. He took his time and got my car on the roll back and had me home in no time. I recommend there service for any vehicle in need of a tow. Thanks Nick! And Thanks Broad & James towing!

Fast friendly service, they were right on their quoted time

This is a stellar tow company..From the amazing service I received when I first called, to the incredibly professional driver that showed up, two hours earlier than expected mind you...I really wish I could give them ten stars! Thank you broad and James towing, best in columbus! I do recommend them.

The service could not have been better. Very friendly honest and fair prices.

Ive gone to Broad and James for a few years. They have affordable for on-call towing, and i now take my car for maintenance and repair work before anywhere else. They have always done great work and i dont feel like they are trying to upsell. I wont see anyone else in Cbus.

Very happy with your service. Came from far and did it with ease! Employee was very polite and helpful. He deserves praise.

So the timing and price of the service was great and they were very pleasant. Unfortunately they took parts that were left underneath the car with them. I asked them not to take those parts multiple times and it is causing us all sorts of headaches trying to find those parts as they are needed in order to be replaced 🤦‍♂️

Good and fast and professional

I would like to thank everyone from the owner ( Boss ) to Samantha the dispatcher to John Terry the driver for making my experience with a tow truck company a great one, Samantha was very pleasant and nice and slowed me down in my time of need and gave me time to get keys and get back to vehicle for the driver. John Terry the driver was so polite and extra helpful he tried to start the vehicle before he put it on the tow truck and he was so cautious because of size of his truck and my vehicle for being in a tight ally. I would like to Thank the owner or maybe just a boss have no clue but I was low on funds for a tow and he gave me a discount, Thank You All It Was A Nice Christmas Gift of Pleasant people, that you dont see anymore . Service Date December 21 2019

Sunday around 11am we needed a wrecker for our truck to get it home to Cambridge from Columbus (1.5 hours each way). Dispatcher was pleasant & even provided me an estimate immediately. The wrecker arrived very quickly. Joe (James), the driver, was patient while we finished getting our belongings out, very professional & careful with our truck. Rate was very fair. HIGHLY RECOMMEND Broad & James. I will be saving their number in case I need a wrecker in the future.

Called them for a jump start. The technician said it was safe to turn off the engine and he was wrong because the car wouldnt start again. They wanted to charge me full price to come back and rejump the car. Terrible customer service. Wouldnt recommend and will never use them again

Very professional did a great job with my car and was on time I would recommend y’all to everyone I know

Broad & James went above and beyond for us. We needed our car towed but it could not be kept at the destination overnight. It was my mistake be I didn’t realize that until we got there. I wasnt sure what to do and they offered to keep our car at their facility for us and brought it promptly the next morning. Greg was super polite and very helpful. Will recommend and use in the future. Thank you so much!

Wonderful company to do business with, friendly, professional, and open 24 hours is a plus.

They were really kind, helpful and professional when dealing with me and my car! Not to mention I asked for information to be sent to me and they did it almost immediately 👍 I recommend

The driver I had was Steven and he was awesome! So nice and friendly. He was there so quick and understanding when I messed up the street.

Service was absolutely top notch! I was more than satisfied it was honestly the bear experience Ive ever had with a tow company the driver was very prof and helpful, he showed up in half the quoted time and couldnt have been more friendly and helpful which helped make the experience of needing to he towed as pleasant as could be I will never call another tow company again. I wish I could comment to his superior on how helpful and pleasant he made the whole experience thank u geico and broad and James towing I would recommend them to anyone without hesitation.very satisfied thank u.

We had a great experience. We have a contract with this organization to help us with rental properties and they were quick and extremely responsive to our request. Eric met us at the property pretty late in the day. Walked the property with us and gave us the best options. He even went over and beyond to help us with other things we can do to help deter people from coming to the property and parking.We are extremely happy with their service and look forward to working with them.We highly recommend them.

Very friendly and courteous drivers and office staff.

Helped me out with a flat tire. Quick, showed up when they said they’d be there. John was super friendly and got us back on the road quickly.

I had an issue with my car. I originally called about 3:30p for a tow (thinking that it would be about an hour or more before they got there). I was essentially stranded at work and needed a ride home with my car. So I anticipated the tow being there closer to 5p. Well, much to my surprise, I was quoted an hour but within 30 mins I received a call telling me they were on the way! I explained the situation and that I didnt get off until 5p. The gentleman told me to call back closer to that time, so I did just that. I called back at 4:30p and again quoted an hour. I called to confirm, but the dispatcher confirmed that it would be about an hour, so by 5:30p. No big deal. My tow truck driver (I believe his name was Joe) arrived at 5:30p on the nose! He was extremely professional, friendly and engaging! After dealing with my car and knowing the costly repairs ahead, speaking with this gentleman on the ride home was comforting. Great experience. Thank you Broad & James towing for your friendly and prompt service! It is greatly appreciated!

Joe is the guy that came to get my car. He is very nice and helpful. He explained what I needed to know and he is friendly. The girl on the phone is nice too. They were prompt. And professional. Thanks guys!

I was late meeting the driver and he left. The company contacted him and he returned to help me. I had an appointment the next morning to get the Jeep repaired so I really appreciated him returning. The driver was very polite and courteous the entire time it took to pull the Jeep onto the tow truck and secure it.

Brent was phenomenal! I was shocked when he told me he has been doing this for less than a year. He was very polite, helpful and put my mind at ease. Thank you for the quick, speedy service Brent and Broad & James Towing!

I really appreciate this service alot. The communication between customer and service was amazing. They were able to get my car that broke down on the freeway in a very hard to find junction. The field guy joey was super professional and friendly helped me feel better about a bad situation. I will use them again (hopefully not) but just incase they are my go to.

I have had your guys tow me more then a few times with my road side assistance. I have had Steve a few of those times and while all your guys are great I really like Steve. Down to earth and easy to talk too. He is my favorite... I appreciate your help so much. Great company for sure with great drivers.

I was stuck in a parking tower at osu hospital. Left my lights on ran my battery down. My son in law had been discharged and was waiting to go home. They came quickly and kept me updated. Got me on my way. Thanks to Brent! Very friendly, professional, and knowledgeable. The price I paid was not unreasonable. I would call them again in a heartbeat. I hope I dont have to!