My Tire pressure light was found on for no reason in Saturday morning and I needed my car in the afternoon, I just googled to found this auto shop and called to them. They are so nice and helpful, help me to check the tire right away, figure out and fix the problem quickly. I would say Ill come back if my car get wrong again cuz I trust their high-quality service. FYI, the reception desk decoration is really cool, so impressed by the handmade chained snake!!!

They overcharged me 500.00 for an air conditioner job. Replaced my air conditioner fluid and said it was cold but thst was not the case.Do not ho here they are not honest and they overcharge for work. Please do not support this business and they do not complete the work they say they do. The shop owner lied to my face thst an issue was fixed it was not.

Excellent shop, quick turnaround service, super knowledgeable mechanics. Great Heights family business !

Great service, great customer service and affordable

This is a fantastic auto shop. They are fast, but their work is high-quality, and they do a great job of explaining the what & why for each repair they make. I have been using Washington & Lee for 4 years now and Im happy to keep doing so (well... as happy as one can be with a car that needs fixing).A special shoutout to Dean, who I have had the pleasure of speaking to on many occasions. He is knowledgeable, honest, and has fantastic customer service.

Doc is great an manageable service Tech.. As well as the staff.. Best guys Ive dealt with in a long time.. Great job on the blazer they brought back to LIFE for me.. Truck 🏃 great thanks Doc an Lee an Washington Auto service center...

Very reasonable prices and fast & efficient service. I was very satisfied with my sensor replacement and they were able to get my window up for no extra charge!

#LoveMeSomeW&LAutoService!!Probably one of the easiest, most helpful, and top-notch professional experiences with car care/maintenance/repair that Ive had in my 35+ years on the road.I wouldnt trust anyone else with keeping my car safe and well-maintained.Chip, the owner, and D.R., the head mechanic, are FABULOUS and VERY easy to work with. Hats off to you, gentlemen, for running a business the RIGHT WAY!!

I first dropped the car off to Mr. Tire because the tire got a nail it in and I wanted it plugged - it’s a run flat tire and I wasn’t sure if it could get fixed. Mr. Tire called me back a couple hours later with a ridiculous quote saying I needed all 4 tires replaced $879.96, some entire flush package for $389.99 new breaks and rotors $224.99 - they also charged $30 for all these extra inspections I didn’t even ask for - I just wanted the tire plugged - it doesn’t cost $30 to look at a nail in a tire and determine if it can be repaired - I took it down the street the next day to Washington and Lee and they fixed it for $25.00 - I appreciate honest businesses that don’t try to up sell or take advantage of people. I left a review for Mr. Tire stating exactly what happened and the next morning they contacted me and started to slander Washington & Lee Auto - that’s not professional at all & I will never go there again & I’m not one to complain much!

WHERE DO I START ?? I DROPPED OFF MY TRUCK FOR A TIMING JOB WAS TOLD IT WOULD BE DONE IN A COUPLE DAYS 3 WEEKS LATER MY TRUCK IS STILL SITTING ON A LIFT UNTOUCHED EVERY TIME I CALLED D.R OR (DEAN) ACTS LIKE YOUR BOTHERING HIM SO FINALLY I TALKED TO THE OWNER CHIP AND HE SAID THE GUY HAVE BEEN BOOKED WITH WORK WHICH I GET BUT NO CALL?? NO UPDATE?? I HAD TO CALL THEM TO GET INFO AND ONCE THE OWNER TOLD ME MY TRUCK HAD NOT EVEN BEEN TORN APART I TOLD HIM TO PARK IT OUTSIDE AND I PICKED IT UP ABOUT 20 MINS LATER TERRIBLE PLACE I WILL NEVER EVER GO BACK THERE

Needed some suspension work to replace some broken parts on my station wagon, they ordered the parts and had me back up and running within a couple days! Very fair price and good work.

Amazing customer service, fast and reliable. Was looking for a new mechanic and will definitely be returning! Staff is very friendly. Doc was very helpful!

They were great and actually took time to help us on a busy day to make sure we were safe for a trip back after having a concern before long trip

This is a competent, professional and economical automotive service provider. Since my mechanic retired I have been searching for someone I feel comfortable with. Washington and Lee Auto Service is just who Ive been looking for.

These people have been reliable and convenient for a variety of vehicles my family has owned over the years. It can sometimes take some time to get in, but they hit the deadlines they tell you to a T. It has been a pleasure having them keep up our vehicles.

Always awesome nice crew. They are too busy lol.📢💕💕

Customer Service (guy behind the counter) was extremely rude. Actually yelling at me when I called for an update. They had my car for 3 days. I assume the work is good, after $1,800 of repairs they didnt have time to explain what they did - other than replace the differential. I would not go back.

Fast, reliable and reasonably priced service. Had my car fixed here multiple times and they’ve had it done within a day every time.

Had an issue with my car at the end of day on a Friday & was able to talk to staff & get my car in first thing Saturday and back on the road by noon. Good pricing and they took time to help explain my options for my situation. Will definitely return in the future.

It looks.

These guys are great. Found through the reference of another shop and yup.... awesome

I truly believe these guys are honest, do decent work, and are nice. My 3 stars is because they are just a little lazy with their customer interaction. It kind of seemed like someone said, Dude, we should open a garage! A little more focus on the business side would be appreciated these days. They are honest, though.

These guys are the best. We just moved back to Cleveland and had car trouble, so even though now we are on the other side of the city from where W/L is, its the only place we considered taking the car to. And, like always, they quickly diagnosed the problem, called with an estimate, and had it fixed the same day.

Great shop. Honest and forthright. Best in town. Also great location - near Lee Rd business and coffee shops in case you need to get some work done while they work.Some additional context: they replaced my brakes over a year ago. The check brake light came on due to malfunctioning calipers. They quickly ID’d the issue, said it was covered under warrantee, and refused to take payment for the labor stating, “we stand by our work”.

Great owner. Good prices and work!

Highly recommend these folks. They are a long time Cleveland Hts shop where we have taken cars for years. Today I had a sudden problem with my 2009 Honda Pilot. Something had broken. Terrible sound under the hood and it seemed to affect the steering. They had me bring it right in, and in about an hour called to tell me what it was, a broken stabilizer rod. They ordered the parts, replaced both of them to be safe, and I was back in business by mid afternoon! Very reasonable cost as well. Thanks, Dean.....

I agree with the earlier reviews. While they are somewhat relaxed about scheduling regular service appointments, they are highly responsive when I identify a specific issue to them and are great about communicating what they are doing, cost, etc. up until the end. To an earlier posters comment, I have never felt like Ive been upsold or prompted to make a call I didnt feel comfortable making or given an array of confusing choices. And, while Im no expert, the price has always seemed to be within the zone (not always the case at other places). I wouldnt take my car anywhere else.

These guys never try to upsell me on anything and have even worked on my car right away without an appointment for something simple. Nothing lackadaisical here. The owner seems to be always around when I bring my car in and he takes an interest in all the repairs in the shop, either performing them himself or seeing to it that its getting done. I trust them.

Best shop in the virgo supercluster

3 stars based primarily in that my SUV was accepted for service on a short notice. Upon arriving, I noticed the shop appearance was, well, terrible. Grubby looking staff members albeit they were somewhat friendly. I dropped of the vehicle for a oil chance w/filter. Upon returning to take delivery, the price was increased from our original agreement. No worries, I paid.Just for kicks, I raised my hood only to find the engine cover was not installed properly, and oil spillage.. Sloppy work. Cost them 2 stars.

Very unsatisfied with the price. I was charged $27.00 for them to put a tire on and I already had the tire in my car which had just caught a flat. I called back later and was quoted a lower price. Not cool

Had trouble with my vehicle. Initially, repairs didnt fix it. they worked with me and made it right. They worked until I was satisfied.

Great mechanic shop, they offer a lot of services with a very friendly staff.

The only place I take my cars. Outstanding shop with very experienced and honest mechanics.

My experience at Washington and Lee was pretty typical up until the end. My car was making a weird noise. I scheduled an appointment to bring it in and of course on that day it wont make the noise. The mechanic I talked to said hed look at it anyway. They kept me updated through the process. Heres where they were atypical, they couldnt find anything wrong with my car after driving it around and lifting it up on the jack. They told me this and then they didnt charge me a dime. Ive had my car other places and they have charged me $90 just to look at it. Ill be bringing my car here from now on, funky noises or not.

Although I didnt use their services, I was visiting from England and I noticed a few classic cars parked out front. One of the mechanics can out to talk to me and was friendly enough to show me around. Very nice place.

I had my altenator replaced on my 2006 Nissan Murano. I was charged $300 for the part and $187 for installation. The average price for the part is around $150. I was charged double the price for an altenator with only a 12k mile warranty. The mechanic refused to tell me where the alternator was purchased. I also know that the collected the core money for my old alternator. I chose the place because it was recommend by tripple a. I was satisfied with the work but the price was robbery.

The male receptionist was very rude he was yelling at me. I called to say I feel like they made mistake on my car. He then proceeded to get loud and rude over the phone. I will never go that place ever again.

Best quality, fast service in town .

Great people. Will fix your car right

It really helps to get to know the people who service your car.

Had great service the 1st dropping off a car, didnt realize that they charge a $90 fee to just look at the car. Seems unfair as Ive never had to pay for that service anywhere else.

Very fair and reasonable pricing, quick service.

Nothing really negative to say about the place the atmosphere was cold and standoffish

Bad Customer Service..Bad Prices.

We go here for all of our car-related stuff. The team at Washington and Lee are fantastic--they do great work and they stand by it!

Horrific custoner service had vehicle for over a week with out updates unless called upon. When called got attitude from desk as if i was bothering them. Very expensive! Gave issues at check put with AAA discount.

Helpful, reliable, reasonably priced, & easy to deal with.

Been going here for years for a reason. They are the best service garage I have ever experienced.

Overprice rip offs went there for a muffler job tried to charge me $250 went to bubba mufflers and they did it for $90 then I asked them for an estimate for a catalytic converter job they quoted me $700 again went to bubbas muffler they did it for $150 Washington lee is a joke

Best repair shop in the county!

Best auto repair in the area.

Great service

Great