In the many years of driving, I have never had to use roadside assistance. Today for whatever crazy reason I woke up to 2 flat tires, front and back tires on the passenger side. My plan was to remove the 2 tires to take them to the tire repair shop myself. I had such a difficult time removing the tires so after many attempts and the weather getting worse I finally decided to call roadside assistance. I was very clear that I had 2 flat tires on the same side and I was asked if I had jack stands which I said I did. I was relieved when they said that they will send someone to remove both tires. After a couple of hours, help finally arrived but instead of removing the tires, I was given advice and about filing a police report and that it would be best to call a tow truck. All I wanted were my tires removed but he insisted that a tow would be best and went ahead and submitted a request for a tow. Fine, order the tow... all I need are new tires before the shop closes. I then get a call from the roadside assistance stating that since I could only use the roadside assistance once during a contract I would have to pay out of pocket for the tow. They stated since the technician came out it was technically considered a service even though he didnt do anything but look at my tires. The tow was not my idea at all, I wanted the service I requested but I guess the technician didnt want to do it and I was trying to explain this to the representative but that went no where.Now, I call Insure on the Spot to of course complain and tell them how awful their roadside assistance service and policy is and to see if they can resolve my issue. I was told by the representative that all managers were currently busy and that she would take down my information to have someone give me a call back and of course no one called me back. This is what I get for going with a company that is better known for their cheaper prices then their actual service. Yup definitely done with this company and Im just gonna have to pay extra for real coverage with a better company.

Insure on the spot gets no stars from me...the company took my money now decided not to insure my two vehicles stating that my vehicles need to resides in Illinois...

I have not experience ensure on the spot but Ill be more than happy to if you could send me a free sample at 1333 North Cleveland Chicago Illinois 60610 apartment 810

DO NOT USE THEM! SCAM! THEY ARE AS BAD AS THAT LAME COMMERCIAL YOU SEE ON TV! CLOWNS! TREAT PEOPLE AND THEIR CARS LIKE ITS A CIRCUS. DOES NOT DISCLOSE ALL DETAILS. SNEAKY LIARS.

So far havent had the need to use it thank God, but have good recommendations about it thats a reason I switched..

This company is fraud. I was insured with them and got into an accident on April 6 After 2 months of waiting for them to fix my car They didn’t and when I cancelled my insurance with them to go somewhere., they sent me a mail saying since I cancelled my policy they can’t fix my car. They are real fraud.

Always sending e-mails saying payment due with wrong customer. Always accepting money and then sending E-mails saying payment due when you already has it. I will no longer be a customer 7 months of nonsense is enough.

.service professional clean.place management waitress.they are outgoing and has a family atmosphere great.

Quickly and efficiently, thank you Juan 👏🏽

Great service! I have yet to call and not receive great customer service. Friendly and helpful staff all the time!

Great company, reliable fast and efficient service.

I got good service . No complaints.

Came in to make a payment Rude as people can even say hello welcome nothing!! they just stare at you until they finished with whatever they are doing!! Not professional

The company associated with this broker-American Alliance Casualty Company led me on for 4 weeks after my hit & run accident. After receiving all of the information they required in a timely manner, they came up with a lame excuse as to why they denied my legitimate claim after still being with them for a long time & all monthly payments were made. Very poor service & unsatisfactory performance, no empathy!

I worked with Letty adding another car to my policy. First, I had signed up online so she combined my two policies, informed me that I was eligible for a discount and worked professionally, and kindly throughout the call. A plus Letty!!!

NOT AN EASY PLACE TO GET TO !If your on Public Transportation and you are Disabled . I used my Maps App and depending on your selections, you can get (3) or more Options .The Best thing though, I met the most wonderfull, Insure On The Spot Employee (Ruby) . She made the whole trip, worth while ! Her Youthful Enthusiasm and Effervescent Personality was, Beyond Dot Com !Im looking forward to next months Arduous Journey, to make another Payment, see you Ruby and Thank You !These pics arent at this Venue and theyre not far away . Another good reason to go back and check on their Progress !♡♡♡♡♡♡♡♡♡♡♡♡♡♡I came back today to pay my Insurance Bill . This time I took a few pics of this Venue . And a bunch of pics on the way to the Bus Stop . Not the same Bus Stop I found last month .What was so Amazing was All The American Flags On Approximately 4-Blocks I traveled thru to get to a Main Thoroghfare ! And all the different Flowers, i was in Heaven ! Both The Visual Acuity part & Patriot part (Veteran - USMC / Vietnam Era) !

Hard to get a hold of anyone and the company that they paired me with is horrible.

They talk a good enough game to get your money but dont provide the service promised

I were trying to conduct business and they pass my call around and even picked up the call and hung up on me.

Did not fix my car because I failed to tell them who I live with 😕as well as my boyfriend being in the accident with my car who was insured on my insurance but since he stayed in A different home. They didn’t help because it’s their business to know where my car resides at night and that shouldn’t matter because we bought the car together and my car goes anywhere I go. & he was on my insurance 😕

I got an accident last month and I talk to my lawyer and also my insurance and after a few weeks when I need to get my claims ( I got a letter from them and it said that I have a FAILED TO DISCLOSE MY PAST ACCIDENT) which is NOT TRUE. I’m not sure where they get that information. And I just call my PAST INSURANCE AND TO TALK THEM IF I HAVE A ACCIDENT ON THAT YEAR AND MONTH AND THEY TOLD ME THAT I DONT HAVE A RECORD FOR ACCIDENT.( that month and year)And now this company they took my CLAIM. And when I go back with this insurance company and I just talk to michelle. She’s so rude and yelling at me and she transfer me into another line which is no one can answer it and I called them like 10x and nobodys answering. So this insurance company is SCAMMER THEY DONT CARE ABOUT YOU. And lastly they want to cancel my INSURANCE TO THIS COMPANY WHICH IS I JUST PAY MY INSURANCE., AND THEY NEVER NEVER NEVER GIVE MY CLAIM. For my accident because I got hit and run.Poor company!!!

CheP Insurance. Bad service. Good luck getting a claim handled

You guys need to update your hours...

I came in to insure on the spot to clarify a policy I had, and had a higher rate with another company.. I didn’t not want. Ms letty and Anna, Were kind enough to help me through the process and cancel the outrageous fee and get my refund.. also set me up with a cheaper policy.. wonderful staff (I caught her on the way out at the end of her shift and she still took the time to help me.. thank you I sure on the spot.. I recommend coming here for any type of information on insurance

They are the worst stay away

DO NOT GET A INSURANCE WITH INSURE ON THE SPOT! I PAY FOR TWO CARS, ONE OF MY CARS HAD TO BE TOWED 2 MONTHS AGO. MY OTHER CAR BATTERY WENT DEAD RECENTLY, I CALLED ROADSIDE ASSISTANCE, AND THE LADY TOLD ME SHE CANT HELP BECAUSE I ONLY HAD 1 SERVICE. I CALLED INSURE ON THE SPOT TO POSSIBLY FIGURE OUT WHAT I NEEDED TO DO IN ORDER TO NOT LET THIS HAPPEN AGAIN. THE LADY ON THE PHONE TOLD ME IT WOULD BE $105 TO ADD ROADSIDE ASSISTANCE... NOT HAPPY AT ALL, WHEN I GOT THE POLICY NO ONE TOLD ME I WOULD HAVE 1 SERVICE OF ROAD SIDE ASSISTANCE. I WILL BE SHOPPING AROUND TO FIND BETTER OPTIONS.

Grat experience for first time visit.

Ah rip off tak ur 💰 sum place else fraud buyer beware. Dug up a ticket dat waz thrown out to not pay me for my car. Im going to court. Go under (UEI) reviews. Also known as American heartland insurance da same ppl. filed a complaint with bbb.

Very negligent and not helpful felt abandoned and not well informed they are greedy and only concerned about the customers money instead of helping them (this insure on the spot cancelled and ignored my claims when someone damaged my vehicle) please beware of this insurances greedy organization, and the customers also do not expect a worthless apology at the end from the same people that showed favoritism and neglect towards hard working customers who expected a fair treatment in a situation that your establishment and workers should have helped resolve to begin with instead of being lazy and selfish!👎👎👎👎👎so please save the pity because when people recognize horrible work and service they will call it for what it has been revealed to be, and we will settle for better service elsewhere!

My dad had his insurance with them so I went there to get myself a policy they helped me with everything even with somethings about the insurance I didnt understand they were so kind and patient to explain and help me with everything super great place thank you guys so much.

Worse service ever!I went over to request a cancellation my insurance like a month ago and just recibe a email saying my payment is past due? Like how? I called took an 1 hour to answer and find out what happened to my sheet I sign in person of my cancellation and another min of hold and just wasted of time so they can tell me they can’t find it or they lost it. Like why y’all giving me a hard time!? Worse insurance ever!! I am not paying for a payment past due when i requested and sign the sheet and when I don’t have my car no more. Never again!

I purchased a policy today with them. I was at the dealership, excited I just bought a car and after declining the salesman and his insurance, I went with insure on the spot. I purchased a full coverage policy for my new car, I needed insurance to pull of the lot. After purchasing the product i was then denied on repeated occasions my policy. I could not believe it, I called in 6 times, each time having to verify everything and give the same information and they did not send me my policy. After the 3rd call they would just put me on hold over and over. The dealer over heard the situation and gave me a 3 day rider because he felt bad for me and so i could go home after being there a good part of the day. Im a disabled vet with PTSD who doesnt handle malignant intent to upset me very well. I imagine this happens on Saturday because management is not there. Michael and Johanna, this is what your employees do on Saturdays. This company has lost my business and that of the people I have refereed through the years. Disgraceful, at this time I have yet to receive my policy.

Its my first year with this insurance and i gotta say i am very pleased. when i first signed up my agent was very customer friendly and answered all my questions with ease. pricing was great for the coverage i am receiving. Customer service is always very helpful and i recommend this insurance to everyone. i would just like to say thank you and keep up the great work.Your customer,Julio Alvarez.

I called before closing, and I was on hold for over 5 minutes then I hung up.

Perfect value

Fast and courteous place

Good service but you have to go to the location if you call the will take like 5 minutes to help you

The worst insurance you could buy. Do Not Buy a policy from them. They will find any reason to drop your policy. They do not return your refunds after doing so either. Terrible customer service and communication skills.

Good atmosphere selection and prices. Employees are helpful and pleasant. Parking also.

Crooks, when you need them they dont know shix. All they know how to is send a bill, and threatening letters about how they will trick to cops if we dont sign up again.

The insurance itself I cant speak for since Ive never filled a claim but customer service is really hit or miss. Ive had some amazing service and some that almost made me switch insurance companies.

Low rates

I wish I could add 1/2 a star! Usually when I call in for roadside assistance the customer service is adequate but today I had the worst experience yet. One of the guys was very rude from the start and then tried to make me pay when I have full coverage. He hung up on me when I said I shouldn’t have to pay and then I had to call back and then the CSR when I called back was just as rude! They hire anybody to answer those phones. Couldn’t be more disappointed.

I have been insured with Insure on the spot for 2 years now, I appreciate their friendly service. Customer service is always helpful and informative. Making my payments online is the easiest also, mobile app is so easy to navigate. Thank you for your wonderful service.

Excellent service, affordable insurance plus they are very reasonable. They understand your needs and wants and even do phone call reminders so you dont get cancelled if you forget to pay. Pretty great affordable reliable insurance.

SO FAR, SO GOOD!! THERE HAS NOT BEEN ANY MAJOR ISSUES OF CONCERN THIS FAR, THEREFORE ID HAVE TO SAY FOR THE MOST PART, THEY ARE AT THIS POINT, ABOUT AVERAGE!! NOTHING SIGNIFICANT WHICH WOULD ALLOW FOR ME TO 5 STAR RATE YOU AT THIS POINT, STILL WAITING PATIENTLY TO ASSESS YOU GUYS THE 5TH STAR!!! THOUGH NOT YET IMPRESSED, STILL NOT YET DEPRESSED!!😎😎

I had terrible experience with this insurance. I wouldnt recommend them!I was involved in an accident, and so far its nobodys fault. I have a brand new Nissan, only 4000 miles on it. I took my car to Nissan to be fixed, but they told me I dont have the right to choose the shop, that I have to go to their preferred shop! Axle was broken, it took 6 weeks to get fixed, and of course they didnt pay rent a car. They were extremely rude and unprofessional over the phone, but thats only when they would answer it.They told me, that I will pay $450 of my deductible, that $50 is going to be on them, but they didnt say why. Two weeks after I get a phone call from the shop, they were asking me if I wanted my bumper to be fixed, because they are not paying for it, and thats why those $50 were on them.This is NOT cheaper option!

The place is like have trust issue. The open counters that i know from this company in suburbs have replaced it with thick glass mirrors. I cud barely hear the clerk. Then the blinds were so poor that it let the sun in and it was trapped inside roasting the clients or customers in the process. The clerks were nowhere to be found once u enter. I wish they can do better and get rid off their dividing mirrors and get a better blinds to block the sunlight.

Always a great experience! Polite, cost effective and always willing to help in any way possible! Love them! Im no longer in state but I still have them for insurance!!!

Super reasonable rates when every other company was quoting me $400-$500/month, I finally found my auto insurance broker at insure on the spot for $90/month full coverage with roadside assistance included in policy. Been with this company ever since. Plus, $25 gas card for anyone that you refer that signs a policy, no limit!! Dont forget to mention that brittani Gillen referred you!! :)

I would recommend Insure On The Spot to everyone who is tired of being given the run around by the big name Insurance Carriers and their incessantly high rates. Insure On The Spot finds you the best rates based on the coverage you request a lightening speeds. I have never had an issue with the Insurance Carriers they have matched me with.

Got me a good rate at first but price keeps going up even though my driving record is totally clean. The women that work there are rude and should lose their jobs. Dont expect to be treated well.

Since I am new with this company, I am very pleased with all the wonderful care that Ive been getting. Ive had some questions and they were able to help me with all of my questions promptly. I will recommend this company to everyone because of the best customer service.

They made it so easy and where so helpful 😃

Low cost insurance which offers a lot more than the others for your money. Never had to use them for an accident and hope I never will. You do have to watch them though because they will try to over charge you if you dont pay attention to your bill. Plus I never understood how an insurance company can sell anyone insurance that dont doesnt have a valid drivers license, but they do.

I bought my insurance from Francisco who was very helpful and informative throughout the whole process. It was a very seamless transaction and his service was very customer oriented. Thank you for your wonderful service!

This is not an insurance company. They are a middle man that connects you with an insurance company- the crappiest, jump through hoops, under paying or outright denying claim companies. Dont take a risk with you life and your money, spend a little more and go with a reputable company

Insure on the spot is great!! Anytime I call they answer quickly and are always so helpful. Plus its super affordable. I would soo recommend them.

Called for a free quote to renew my insurance, not only was the woman rude but she hung up when i mentioned her quote sounding a bit high. (Mind you i was respectful on the phone and was going to call back and proceed if i didnt find any better options) . Extremely rude and unprofessional .. Called back and waited forever to speak to a manager to inform them and finally i get told that she was sorry and will speak to the woman for the full story. Full story? The woman hung up on a customer with a clean driving record and continued her day like nothing! This place is a joke! Thankfully i went elsewhere and was treated with the respect i deserved!

Very good company. Lowest rates in the city and I probably searched 8 different companies. Friendly and polite associates. Knowledgeable and answered all my questions

Got insurance from Debbie. She was fast and explained everything and answered all my questions. Excellent service.

Dont believe on this company. Is been over a year and they couldnt reimburse my deductible. Another driver with state farm insurance hit my wifes car and they denied to take the fault even though the police report stated that it was the other driver fault. Insure on the spot told me if i want my car fix i had to pay out of my pocket or wait until the got an answer from state farm insurance it was a nightmare after 3 months of back and forth my car finally got fixed. They ask me for 3 different body shops estimates and most of the places i took my car they refused to work with this insurance.Beatriz Bustamante

This is an insurance agency they look for small insurance companies that can offer cheaper or low cost insurance, I didn’t know that at first but this is my first try with this company. So far I have been hearing couple of different information from 2-3 people I spoke with from their end. I have full coverage for my car but car rental service wasn’t included, I thought the lady who gave me the quote already has included that but then she didn’t. Also you pay extra if pay online, thru phone or even CS even if you pay on time.. The staff who processed my payment yesterday at office wasn’t so accommodating she was just saying I can give you anew quote for blah blah blah.. It’s all about money of course. Well we shall see if I’ll keep them for my renewal in next few months..

Buyer beware: this is not an insurance company but an insurance agency that sells insurance for substandard insurance companies that horribly handle claims. While cheap, this company is not worth the headaches that will occur once you actually need them.

I purchased a car recently and through a dealership, and I got insurance through this company. It started with the high rates for full coverage(I have a spotless record) : $200 dollars when many other insurance companies Ive talked to were averaging $50 dollars cheaper. Then, hidden fees came up, such as $31 dollars to change my address, and a $20 dollar late fee after six days (though their packet states after 7 days). I do not recommend them.

Fast and great service.

This company is not honest with you .make sure to whom are you talking remember his or her name plus managers name at the time of calling.i cancelled my policy on march 6th and money was refunded on my account since i paid full at the beginning .by the time they told me they will send refund by check after almost 6 month when i called she told me no refund because you did not send letter after cancellation!!!!!!!.day after that i called american heartland they mentioned your money was refunded to insure on the spot then i called them again and finally they accept to give my money by check and when i got check the money was less than expected and they to persuade me they deduct from whole and i told this is miscalculation she denied to accept and said stay on the line and after 5 min said this is finance charge when i told i paid in whole she said this is money we got from company she wouldnt let me talk to manager and try to explain their miscalculation again and again.i insisted talk to manager and finally manager said there is difference because of adding new driver later(another interesting reason plus those i mentioned before) .However they confirmed adding driver with no additional cost when they added driver.they bombarded me with several reasons that even none of them had no logical explanation behind themselves.if you want put yourself between wall and rocks go work with them but no complain about honesty and trust!.i was lucky to get my money which was credit to them and they wont give to me back. you might be know manager answer it was .THIS IS WHAT IS IT such a nice answer from her.

I pay 142$ month for Insurance. After 5months i paid 187$ for restatement fee. Just overall bad insurance!!! If your car needs to be fix they send it to the cheapest autoshop!! Bad customer service!!! One Manager name Becky, She never give you a call back!! They transfer you about 6six times just to get to bottom of things!! And they really don’t really care about your vehicle!! Don’t inform you about what’s going!! Just terrible liars!! Worst insurance company!! I’m so done with them!!

Omgosh PLEASE stay AWAY! From you own good or your pocket, I had a terrible experience but everything is fine at first and they sweet talk to you but if you got into any accident your fault or not ufff!! You going to get stress and bad anxiety like I did !! This company and United Equitable should be close down forever, it’s the worst !

Trust me, there are way better insurance companies out here. You buy what you get and this place is cheap in both price and service.....worst customer service Ive dealt with when it comes to insurance.

Good so far

Friendly and helpful staff

Friendly employees

While theyre quick to take your money for your insurance, they move at an extremely glacial pace for everything else! Also, keep a close eye on what youre being charged for, or if youre due a refund (as was my case).After making me travel to their location on Elston (even though there was one located less than 10 minutes from my home!), to pick up a refund check (even though I originally paid by credit card, over the phone), I noticed, upon arrival, they shorted me by about $93 !!!! So when I brought it to the attention of the cashier, she did notify their corporate office, and they confirmed that I, indeed, was shorted. Initially, her onsite supervisor informed her to have me come back later in the day, to pick up the difference, but I told her about the inconvenience this has caused me. It wasnt until I threatened to call corporate and report them to a manager, that I was told they could miraculously produce a check, on the spot (no pun intended) for the shorted amount.Yes, their rates are lower than most, but their customer service is also lower than most, as well...so you get what you pay for. And they dont offer GAP insurance either, which was ANOTHER inconvenience, as I had to go w/ a second company!

Like anywhere else, they WILL try deny you on the spot, but for me its been okay so far sometimes u will get a good one,sometimes u will get a f@#$ing idiot on other line but its up to u .. Youre a safe driver, stink with it. its cheaperish. If NOT. DEFINITELY NOT WITH THEM n drive safely. P.S. people within the company STOP giving good reviews.. let the customers say so.

I am a brand new customer and was referred to this place by my mom. According to my mom, she said she only pays less than $100..only for liability, not full coverage. Since I am a younger, female driver and I pay more for insurance than older people.. I thought it would be a good idea to try Insure on the Spot because she pays so little..which is shocking because of her driving record. My mother has SR22 and on top of that a few car accidents. After calling..I was a little displeased.. only to find out I had to pay 150$ a month for NO FULL COVERAGE for a vehicle that isnt expensive or new. On top of that, I havent been in any car accidents and no crazy tickets. I decided to go with this company only because my previous insurance expired and this insurance was 20$less than my last one. So the biggest reason why I have decided to make a review was actually my problem with the girls in the front who work customer service. I came in the next day to get my printed insurance cards. The two ladies were mad about something in their personal life and I heard the girl use the F word not once, but several times and including the B word. I was shocked because I was sitting and waiting and she wasnt even trying to hide it. It is SUPPPER UNPROFFESIONAL and embarrasing! What kind of women talk like that in the workplace.. I hope the manager can please retrain the employees on behavior as what I saw was unacceptable. I have never, ever been somewhere where employees were dropping such words like that.

Customer reps were helpful and knowledgeable. Insure on the Spot was the best rate around after calling a few places. Id highly recommend to anyone who is in a pinch for insurance.

One of their customers rear-ended my Ford Edge on June 26. His drivers license was revoked. After a very long wait on hold, Miguel told me that Mr. Olvero was not insured with On The Spit at the time of the accident. He wouldnt give me any other information, instead telling me to turn it in to my own insurance company. Anybody who deals with this fly-by-night company should be arrested for stupidity. They have on-way pockets, collecting your dollars but finding ways to deny claims. Dont waste your premium money here.

I have been with them for a few years now and I highly recommend them. They have great service and affordable coverage. Also they will work with you if you have to pay late which is a plus. Thanks!!

Jennifer was amazing even got me a cheaper quote thanks ❤️

Wait time on the phone is a bit iffy but overall a good experience when speaking to a rep. They are polite and answer any questions you have. Ive never had a problem with them.

Wonderful! Its so easy and worry free to pay the fees. The people are warm and friendly, and caring. Im always so impressed by their courtesy. Its comforting to know I have insurance without hassle. Thands Insure on the spot!!!

Everyone is great!! Very nice, very helpful and informative!! I would recommend them and have recommended them to my family and friends!!

Italia Trujillo was great! She made the whole process easy and quick. She was very helpful and very informative!

Great rates. Excellent Customer Service. Friendly and professional staff.

Nice and easy to get started. Rep Merita was a pleasure to work with. Would definitely recommend.

Great customer service experience. Got straight to the point without any hassle, greatly recommended!

I have been with this insurance company insure on the spot for three years going on fourth year know and I will keep them for a great price and I will recommend them to you and your family and friends and I have three cars insure with them and the road asides is very good and the price is very low amonth and I will recommend them to you and please said that I Carlos Ramos send you OK.

Good insurance company Reliable and no no sense the get Your insurance done.fast and efficient.

Im giving 5 stars only because of Mr,John at customer service, no matter however answer my call I still ask for John because simply hes the best & the only reason I renewed my insurance !I hope his co-workers learned it from him how to help a customer in a nice way !

Ive been with insure on the spot for 5 years now.i love that you stay open untill 9pm, also you have very low rates.. I never have to talk to automation always a real person!

They are very affordable with having sr22 and full coverage. However, Ive never needed to use my insurance to cover anything so dont know how they are with paying out.

Always friendly and helpful. I have had no accidents, knock on wood, so I cant give a rating on their claim service.

Great experience with customer rep Letty!! I recommend insure on the spot to anyone looking for great affordable insurance!!!

They have good customer service, fast response and very good policy rates . I have liability only with them as my car is kind of old.

Economical.

Great customer service always nice and pleasant and nice over the phone and wait times arent that long depending on call time but overall affordable insurance

Great customer service online and over the phone. Overall, joining Insure On the Spot has been easy and secure.

GREAT INSURANCE WELL MANNERED PEOPLE GOOD HELP LOVE THE PRICES . DEFINITELY WOULD RECOMMEND THEM TO EVERYONE. #INSUREONTHESPOT

They are a pretty good insurance company work with u when u need more time to make your payment 😊