Maria was patient and always goes above and beyond . I like it when she answers the phone her customer service is skill are top quality.

Ms.Gabrielle is very respectable and professional I’m happy To be one of her customers

The professionalism and quality and attention given to me as a customer is outstanding!I really appreciate customer friendly communications.Yaneth, my representative, is an amazingly helpful asset to Illinois Vehicle/American Access, etc.Thank you for providing excellent customer service.Have a great day!Sincerely,MYRA A. CLARK

Yaneth was very helpful towards me and my wife. She provided us with many options that I didnt know I had. You got it Yaneth.. keep providing good customer service..

Every time I call the DMV place to take care of my insurance Maria and Janet Minerva always take care of me Ive been with them for the past four maybe five years always have great customer service I enjoyed you ladies happy New Years and take care of yourself see you next payment

Earlier today, I called to inquire, and purchase insurance. My contact person was Ms. Maria (Ext. 7524). I was impressed with her politeness, professionalism, and aggressiveness to provide service, as she explained my options, and answered questions clearly! I also was impressed, with the minimal amount of processing time, indicating she’s organized in her craft! She is definitely an asset to your program, and should be commended! I was totally satisfied with her service!👍🏾

This insurance company is for people who just need to have proof of insurance. Their coverage is horrible, when you have to file a claim with them. I will never use them again!!!

Maria handled everything very polite and professional. She was very assertive in providing the correct options for me that I needed! She’s one of the reasons that I joined.Great service and good coverage 👍

Janet was very nice and patient with me I really appreciate her she did a very good job thank you Janet

Maria as usual has excellent customer service ask for her and remember to please take the survey 😊

Raniqua was very courteous and professional and was able to answer all of questions regarding my insurance renewal needs! I would highly recommend Illinois Vehicle Auto Insurance!

Yaneth is very knowledgeable, helpful, quick with request for a very fast paced world.Thank you Yaneth,I’m a lifer because you and your team members.Felix

Never had a problem with this company. They made it extremely easy for my to pay off my SR-22 and at an affordable price. Thank you so much!

My agent remembered who I was and kept my file handy for my return weeks later. I was offered all options to ensure the safety of others and myself. I appreciated that there was no confusion and everything was explained in detail. The purchasing auto insurance was quick and easy and my time not wasted. Thank you.

This is my first time buying car insurance. Maria was very professional explaining my policy to me, something the other companies did not do. I also got the best price for my age. Ill be doing business for a long time with Illinois Vehicle.

Answered all my questions and got me the best deal!

I just bought car insurance through Illinois Vehicle insurance and my agent was Janet Rosado. She was extremely friendly fun conversation very personable. I will definitely be referring people to your insurance company.Thank you. Stay safe.

I have been a customer off and on for like 5 years and I’ve dealt with one particular agent her name is mildred she’s been heaven sent ever since I’ve been with Illinois vehicleAuto insurance she’s a very professional compassionate individual and her customer service is excellent she’s patient and she is always available to answer any questions I have concerning my insurance I can honestly say that she cares about the customers and their needs she’s a great asset to Illinois vehicle Auto insurance

It helps to be humanistic as well as being businesslike. In the case of Yaneth, I appreciate her concern for my health as well as her professionalism in handling my cases as an insured customer.!

I have been with Illinois Vehicle insurance for over 20 years and never had a bad experience. They are all very courteous and Maria helped me make updates to my policy with ease and professionalism. Great company to do business with.

Very professional in the process of our renewal of insurance . Due to circumstances and cornovirus I forgot about this bill. But still need assistance for paying this bill. Maria was very helpful today. I thank you .

I had a great experience and talking with Minerva she answered every question and went beyond her duty in helping me out. I hope all of your insurance agents have the same upbeat attitude when answering a million questions like she did for me. The Service was great and I will recommend it to my friends .

I want to thank my Agent YanethAlway giving me great service extremely helpful when it comes to any concerns, Her communication skills toward explaining any questions i have regarding my policy are awesome thank you so much.

MARIA ANSWERED THE PHONE REALLY PLEASANTLY . SHE WAS VERY HELPFUL & GOT ME FINISHED QUICK WHILE BEING SATISFIED.

Maria was a great help

Today, I renewed an insurance policy. Maria made it a breeze. Definitely recommend!

I received excellent service from Maria she answered all my questions. I hope that we will have a good relationship through this time.

The service is awesome! They welcome you with a smile! Very courteous! I highly recommend it!

I stood outside the Illinois vehicle auto insurance for about 20 minutes looking into their website and how its rated against other insurance. Well I was quite please with the results. I enter and the services was incredible and very well detailed .the price was great. I would tell all my friends to stop by and check it out

They make you feel like family, or either I call too much lol!! I have always had a great interaction with the reps rather it’s in person or over the phone, true professionals!

Thanks Maria for helping me get my insurance together for my car. All questions answered. Not as much as I thought it would be so I appreciate it.

Minerva was extremely helpful when I was looking for a quote. I loved how she explained the benefits of Illinois Vehicle as a whole. She had great priced packages available for different coverages. What was just as helpful was her willingness to answer my questions and her patience with my lack of knowledge on auto insurance!Id highly recommend you calling and asking for Minerva to help you. The company also has a great referral program, so make sure to refer your whole family!

Minerva has been assisting me for years now. Never a struggle to renew or ask, or get my insurance information when needed. She is great and I appreciate her kindness and understanding as well.

Have Been Dealing With This insurance company for a year and some months they have great service and representatives Yaneth Is a Rep I been dealing with throughout my time here she has great customer skills and very knowledgeable of her work I definitely recommend if your looking for good insurance this is a great place to start.

Yaneth is awesome.

Maria was great and she help me out a lot I want to thank her. A wonderful Attitude and Great customer service thank you

The best Insurance, Maria she’s honest and his team members are so nice, fast service and very reasonable pricing, you won’t be disappointed I promise!

Great Service. Santiago help me to get my car fix and ready to drive again. Thank you for your help in my accident. Thank you Guys...

Great Customer service. Very Friendly. I will recommend to my family and friends.

Excellent customer service. Maria is Bilingual, professional, and knowledgeable addressing the needs of customers questions about Illlinois Vehicle products.

Great customer service!! Very professional with assisting me and taking care off my needs. Great Job!

Yaneth was polite and very helpful.

Maria is a great Insurance representative very polite always very nice and slow

Back in 2010 I was in search of some affordable insurance, I had no idea of the service that I would be getting with this company, well its been 8 years and I feel that even though I can afford some of the bigger names that are out there you couldnt pay me to acquire any other company than this one at this present time, I filed one claim in the eight years and it went over so smoothly that when I explained the situation to friends and co-workers who go with the bigger names they couldnt believe it, truth is at the time of my accident I hadnt made monthly payment so I was worried that I was going to get a lot of resistance on my claim, but it was not a problem whatsoever the whole process was so smooth and painless, I recommend this company if youre the type of person can appreciate a company that hires human beings that function like human beings and not mindless workers who just fulfilled the agenda no matter what it takes, Minerva and the rest of the staff are fabulous Im thinking about getting off auto-pay just so I can hear theyre voices again after all were like family 💯

Too expensive

Great customer service ask for Yaneth. She’ll hook you up to a great quote.

These are very nice people working with the customers, they actually trying to help.

Yaneth is wonderful. She is always helpful and gives the right information and with the best interest/rate for her customers. Thank you Yaneth for going out of your way to find a way for my husband to get a policy that works for us financially!

They gave me excellent customer services I’m proud to be Illinois vehicle auto insurance Clint

It was a wonderful experience. I received the most excellent customer service from Yaneth. Also, the reminder text is just an asset that should be retained by the Company. Keep smiling and serving the community well

Very professional and helpful bi really cant say anything bad about my experiences she met All of my expectationsThanks again Maria

I absolutely loved the customer service that I received. They listened to my concerns about other insurance companies n offered to help me n make me a happy customer. Thank you n love you guys.

My husband and I just got a new car and was referred to Minerva for auto insurance. Minerva was very helpful! She demonstrated professionalism, pleasant demeanor, and promptness. She was very knowledgeable on coverages/policies and answered all of our questions. I definitely will refer a few friends that are shopping around for auto insurance.

Tobitha gave me the best customer service and the best possible rate he could find me. I highly recommend speaking to him when applying for insurance 😊

They were amazingly courteous and helpful on top of giving me the best rate I could find in the City of Chicago.

The girls are the best!! Always professional, courteous and ready to help. Yaneth and Minerva always a pleasure talking to them!!

She was very helpful.

The service downtown is the best. To the insurance place in the Thompson Center awesome

Yaneth at the downtown office is the best. She’s always very knowledgeable, friendly and helpful. Go see her and she’ll always make sure you’re taken care of.

Keyetta was very helpful in helping with my payment and answering my questions. Good customer service is unrated but very much appreciated by people like me!

Excellent customer service and very reasonable prices

Very very helpful great service very nice will recommend

Minerva provided me with exceptional customer service. As a knowledge associate, she was able to quickly set up my policy based on my specific needs, very courteous and professional throughout the duration of our conversation, and i received a very competitive rate.

Yaneth has been such a great help in getting me started with a new car insurance and whenever I need help understanding something, she has went great length to helping me. I am pleased with this insurance company so far. Yaneth is such a great asset to the company! Thank You so much, Yaneth!!!

Janet was very cheerful and informative regarding the various insurance products. Would recommend.

Excellent experience, always knowledgeable and friendly. Thank you Janet and Yaneth

Keyeta was very professional, attentive, thorough and was able to get me the best car insurance for my needs. I have not receive the kind of service Keyeta gave me from any other insurance company. I will recommend it 100%

I received great service, Yaneth was very helpful and encouraging. She has great customer service. I appreciated that. Thanx Yaneth, from Kareem.

Yaneth was very helpful and polite. Great customer service. Glad I decided to go here.

Yaneth was awesome! Very professional! Helped us out a lot and explained everything!

I must say it was one of the best customer service that I’ve had in a while. Very informative about the issue I called about.

What an excellent communication and excellent customer service experience with Maria, shes so awsome to interact with👍👍👍👍👍👍

Yaneth is awesome! Literally took 3 minutes to renew my insurance over the phone. Yaneth is very kind and has made my car insurance journey very easy! I will definitely continue my business with Illinois Vehicle Auto Insurance.

Maria was very helpful, friendly, professional and fast with my insurance setup. Thank you Maria

Very precise and polite service.

Pleasant experience beautiful atmosphere very respectful and attractive receptionist.... Diligent services perfect

I have been dealing with this insurance company for years, the ladies are awesome like and extended family very kind and professional all the while making you feel like family. Thank you Minerva and Janet for your great work and customer service skills.

Maria was awesome good customer service fun to talk with ✌

Maria was just wonderful to work with!!

The service was 5 stars, helped me with exactly what i need and process was fast and easy. I Definitely recommend...

Yaneth was very helpful I appreciate her

Been 10 years with this company and the Personnel is absolutely the best

Great service Janet,Maria and Felisa they are all wonderful everyone Ive spoke with is great and very helpful the service is the best and their so polite and courteous

Yaneth Rosado i love her. She is very polite,informal, patient,understanding, she knows her job and is great at making sure you are very well tooken care of. She follows up on you as she say she will not like most who say it and dont. Plus she retains memory of her customers as far as knowing who you are upon answering your call. This BEAUTIFUL SPIRITED WOMAN is the same in person hospitable in helping find a plan that works best for your situation. Employees like her is why i started with Illinois Vehicle Auto Insurance 20yrs ago and still use them too this day. Thank you YANETH ROSADO

I just wanted to share with you guys that Minerva has always provide me with excellent service.

Nice job.Maria you got the job done!

Gre1at customer service Yaneth is very helpful and friendly0

Great company! Really recommend!Customer service is excellent!

Great job Minerva you were very informative...helped me a lot thank you

This is the best, most professional, fast service for auto insurance in all of Chicago, Ive ever had in 57 years.And my Agent (Minerva Feliciano) is so nice, kind, respectable, and the most professional agent Ive known on all levels, because of her kind and professional Attitude, plus her good service, Im going to not only post this auto insurance company on Facebook, Instagram, and snap chat, Im gonna contact all my family and friends to make sure they go to her office, and get the best auto insurance in Chicago.Illinois vehicle insurance.

Minerva always goes above and beyond to help and provide the best possible service . Thank you Minerva !!!!!

Minerva been my agent for several years and she very professional and provides great customer service

Professional and very nice. Gives useful information.

Yaneth is a great agent explains coverages and puts hands down on her job.

Fast, friendly and efficient☺....

Yaneth is amazing! She helped me a lot with the insurance and save me money. Minerva is super cool as well.

Great experience and very good customer services.

Maria Serves was Awesome

Outstanding service!

Best insurance company ever... Love my agent... Yaneth is the best...