I applied to this complex and planned on moving in on 09/20/2021. I got there yesterday just for them to tell me the unit had some structural damage and it’s not ready, I tried backing out to get my funds back just for them to offer me a new unit at a sister property. After viewing the property for the price and the quality it was not worth it. I requested for my funds back just for them to tell me, the corporate offices would have to sign off on this. They also mentioned that since I would not be moving in they would not refund the holding fee, when initially it wasn’t my fault. The funds were not refunded yesterday and due to the Jewish holidays of their corporate offices they are closed on Tuesday and Wednesday. I moved all the way from Jacksonville, FL for this, now I’m stuck in Charlotte paying for my hotel by the day and also my Uhaul. I am definitely looking to press charges on this company.Please please please, do not apply to this place. It is not worth the headache.

I moved into one of the renovated units last week and I love it. There were a few complications upon move in, but were quickly resolved. Jesenia, the office manager is very professional and made sure all of my requests were solved immediately. Don’t judge this apartment complex by the outside, the new apartments are beautiful. The community is very friendly. They are planning on doing a lot of changes since having new owners. We look forward to seeing those changes.

In the last 5 months there has been some drastic changes. Very nice and clean changes. I live in an non renovated apartment but have seen the fully renovated remodeled apartments. They are so beautiful! They are fixing the stairs in my breezeway and OMG what a total about face it is!!!! I wish who ever took over this place now would have came sooner. There is a new playground (something you’d find in a park). They added a dog park. The are installing grills and a gazebo. The ladies in the office are so sweat and super helpful. The change is obvious! Im looking forward to the finale…

Update:6/28/2021They have fixed many issues, thanks to Jesenia communicating with me. There are still a couple of issues to be fixed but with the companies help the apartments will be up to par.6/11/2021I moved in three days ago and have various issues with the apartment complex already. The first issue is that the A/C doesn’t work and hasn’t worked since I moved in(and it’s the middle of the summer, my house is at 83). Second issue, the apartment has roaches, this is the third day, and I haven’t even cooked yet. Third issue, the home was evidently not clean and it’s a pandemic outside. Fourth issue, there are various cosmetic issues(as seen below). Fifth issue, in general I moved in with these issues, and I know some of these things are illegals. I repeat do not move here. Also if my issues are not address, I will pursue legal actions.

I have been around long enough to say that the changes that are being made are very nice! The office staff are very nice and kind. They actually do help and ask and are concerned. I enjoy talking g to th them

I like this area. There are some awsome additons and upgrades that are being done. The ladies in the office are very nice and help. I appriciate the care and attention. Thank you.

Very nice property and apartment. Staff is very helpful and kind. Their energy has a home feeling, answered all questions made me feel at ease.

The staff here are wonderful! They are great communicators and help as much as they possibly can. As for the apartments, a great place to stay for individuals and/or for families!

Walked in and spoke with the manager, Jesenia. She was very kind and provided excellent service. Enjoyed the property overall excellent experience.

I usually dont write review, but the new management and the staff in the office are amazing with there customer service, and they have done a great job with all the improvements.

This is a good place to live . The location is one of the best !!! The new property management team ran by Kay has really started to turn this place around. My husband and I was so unhappy with how things were running through the old management / maintenance team. I enjoy living here now as the quality of the management is improving through hard work and knowledge in the industry. The maintenance team is very hardworking and care about us residents .

Friendly service. Management was professional but very kind, felt welcoming.

Management was very professional, knowledgeable and friendly. Very attentive to my questions and concerns.

Terrible place to live. When they took over they tried to charge me $900 in late fees and my rent isn’t even $900. They harassed me for months before finally dropping it. They towed my rental just bc it had a FLA license plate. I received no notification about having a parking permit, I just woke up with my car gone. They locked the door to the leasing off when I know they saw me about to walk in. Terrible customer service.

The staff is amazing, especially the property manager Jesenia, very helpful and caring!

After looking for months for a new place to live, I’m sold on Two - 20 after meeting with Kay. She told me she is new there and she is certainly good at her job. Incredibly professional, showing me around the property and took time to answer my questions and was very knowledgeable in about her complex. Thank you Kay for a great experience and I’m excited to move in!

Excellent service. Very happy with My whole experiencie, Marta is a pleasant person to work.

My husband and I moved in May. The previous management team/maintenance werent as communicated and respectful as the new management team that we have now. Especially Kay! I love her to death. She makes sure that I receive the right information about certain things but she will go over and beyond to make sure things get fixed in the apartment. Her customer service is very professional and respectful. I love making her laugh when I call down with a problem! Im glad we have new owners that cares about their tenants! I would recommend Two20@ Branchview to anyone who is looking for an place to stay! You guys rock!

Such a great professional community! Love the new changes

Great service. Answered all questions.

The staff is great and very professional.

Been living here for a few years, Never witnessed a team like Kay’s!!!! Professionalism and swift approach to issues are incredible! I can definitely see a change for greatness with the team that Kay is apart of...

The staff is amazing, great customer service overall!

Such a great place for live,, nice, friendly and efficient Office staff...

I moved in today and the office staff were very helpful to all of my needs. A lot of my friends are saying that the office staff are very nice ladies and always there when they need anything.

Kay and management are good people they get the job done.There nice an respectful they are working hard to get theses apartments nice so glad we got new owner to make good things in the neighborhood

The management is wonderful an nice they make sure they understand the situation especially Kay she is detailed, specific and honest.Most importantly she is respectful and friendly.

Every one that works there are very helpful. Thank you for all you do for us.

Kay and the new management team are quick to resolve issues and be as helpful as possible good feeling about the new team

The leasing team are very friendly and helpful

Supreme customer service quick move in and contact. Definitely recommend to anyone looking for an apartment.

To whom it may concern,I am VERY displeased with this apartment complex. One thing I can say is Im glad that they finally received a portal to where you can pay online because its hard for me to get off and come when they close at 5:30 and are not open on the weekends. I recently went through a situation where I could not reach anyone on the phone for 3 days. I had serious questions about my bills and there was no help. I constantly called and finally got through. Then i received a late charge which I feel I shouldnt have received due to the trouble of the company having phone issues. Im really just disgusted with this apartment complex and can not wait to move. I would not recommend anyone to move here.

We lived here for over 10 years and nothing worked right. We were out of a heater for over 3 years. The thermostat never got replaced. There was rust on the walls and bugs everywhere. What did it for my husband and I was when he got up one morning and there was a baby mouse in our tub. We caught it and set it free. Maintenance is soooo sorry. They dont fix anything, they just want that rent every month. I was very unhappy and disappointed 😔😠 I hope things get better in neighborhoods like this, I really do.

Great place. Pet Friendly. Pool Area. Playground for kids. Stores and Restaurants Nearby. Public Transportation Nearby. Sport Court.

Management was friendly and answered all my question.

These apartments could be ok if they were not infested and did not wait to tell you about as asbestos until after u paid the fees.

Bueno los señorita son muy amables cada ves que que yo entro en la oficina yo soy recibido con una sonrisa alegria me gusta que estan renovando todo eso ez bueno

Donde empesar... Me gusta todo! La señora Marta me da un trato de primer calidad! Mi apartamento es renovada, todo es nuevo. Este lugar a cambiado un jiro 360 grados.

Well the ladies are very friendly. Every time I enter the office I am greeted with smiles and joys! I like that they are renovating the apartments inside and out. That they continue like this so that the change from the old to something transformed positive and benefited the community continues

I live here 25 years. Been in different apartments. I love my apartment, I live on the first floor. I have no problems that have not been solved. The new team in the office are very friendly, professional and help and teach me how to use the new services online.

I like the way Mrs. Marta treats me. He helped me in all my move. She is super friendly and very helpful. I lived for 3 years eager for a drastic change for the better. Nice changes. I have friends who live here and they also see the change that is taking place little by little.

I have lived in this property for many years! I really like the new people in the office they are very attentive! I like the new changes. They painted the lot and it was very nice. I hope more change.

Many thanks to ladies who work in the office! Mrs. Marta attended me in an excellent way. They found me an apartment when I thought I wasnt going to qualify. The place is very beautiful and the treatment is the same.

I really like how the staff treated me. Very helpful. Very happy.

I have lived here for many years. I like the new people in the office, they are very friendly and helpful. The property is being arranged very beautifully.

I am pleased with the good service I do not have any displeasure they have always given me good treatment thanks nicanor vizcaino

I like the customer service. Marta is very friendly and attentive and helpful. It has provided you with lots of good and beautiful arrangements.

I really like the service, they are very attentive and friendly

They are very nice people and I had a good attention.

The attention of Jesenia and Marta as partners are great people

I give her 5 stars for being a good professional. and your good kindness

Excellent customer service, a quiet community.

All the staff do a good job

All the employees are very nice

All the employees are very nice

The way they serve you I like they are friendly. They are very professional.

Very attentive all of the office.

Cay assistant manager, very nice sweet, very professional to communicate with us and the manager Jesenia is very nice and special with the tenants, she helps us with anything we need, please, we want people like them to be in this office because the previous ones never helped us to repair maintenance damage excellent attention

Excellent companion

They are very nice and attentive

Thanks thanks

The way they treat us with great respect

We are very special people

Good