Have lived here for about 6 months now. Very glad management was recently changed. Shareca and Taylor are super friendly! They always want to help and have a great attitude towards its. Thank you so much! Great apartment complex!!

I’ve lived in these apartments for quite some time and I would never recommend anyone to live here. Rent has gone up extremely high to be living with roaches, my apartment was flooded with raw sewage and don’t get me started on the noise from neighbors. Maintenance tried to do quick fixes, no parking spaces especially for people while works late. There’s always a water main break. Giant rats being left by individuals in other apartmentsYup I still live here though, looking for a new place. Any suggestions I’ll take them quickly.

I really wanted to like this place but the roaches. Oh my goodness. Its disgusting. We see them all the time even though theyve sprayed. And the office wants us to believe its because of the rain but i have been at this complex for over a year and it just recently became a problem. Big ones, small ones, black and brown roaches. These are not just the waterbugs the office claims they are. Its exhausting and disappointing to pay this much for rent and deal with this. Plus the hallways are nasty....large spider webs and trash everywhere. I cannot wait for my lease to be over.

DO NOT LIVE HERE!HORRIBLE! HORRIBLE! HORRIBLE!Theyre forcing residents to pay online with the fee of $30. YES $30. NO INSIDE PAYMENTS ALLOWED.Majority of the residents are African-American making it hard for people who get paid bi-weekly to afford rent in time for the eMoney transaction.There are roaches, spiders outside and bugs in the shower. For me to ONLY PAY ONLINE with a fee is unacceptable.This is their way of Cleaning their property.ACCORDING TO MY LEASE I HAVE MONEY ORDER AS AN OPTION AND THATS THE ONLY REASON I SIGNED BECAUSE THE ONLINE FEE WAS A LOT OF MONEY.DO NOT LIVE HERE I M WARNING YOU PLEASE DONT THEY ARE MONEY HUNGRY AND WANT BLACK PEOPLE OUT.

Lovely complex ruined by multiple poor management teams in a row. Poor quality dishwashers have broken 3 times in the last year and taken multiple weeks to repair every time. I have not had a working dishwasher in almost a month. Do not ask me to call your office with any concerns because weve been doing that for weeks. Every request for more information has not been answered. Rent has increased repeatedly with no increase in service or quality. Cockroaches are in my apartment almost daily even though we clean religiously.

The Madison is in process of changing over to new management. I needed a copy of my lease for a state exam. It was a struggle to obtain it a first, with all the changes. However, Shannon was able to ensure I had a copy of my lease in my hand. Thankful she was able to go above and beyond!

ROACHES and horrible maintenance. I read several reviews on this property prior to moving in and was sure to ask my leasing agent if there was any truth to all the bug claims. She assured me that the pest control that WE PAY FOR was top notch and these reviews were just exaggerations. Let me just tell you now, they were not exaggerating. I had a full size roach crawl out of my tub drain while I was showering. Every day I come home and find at least 4 baby roaches in the shower. I have tried to get pest control to come and spray and I have been told they come weekly.....I’ve never seen anyone spray and I still have bugs in my apartment (and I’m a clean person!) My air conditioning has stopped working multiple times in the 3 months I have been living here and maintenance seems to only put a temporary bandaid in the issue. I also had a laundry list of repairs that needed to be done upon moving in and only 20% of the repairs were completed and poorly done at that. I am extremely disappointed and unhappy with this property.

Im a current tenant there, as of April 2021. Since Ive moved in, theyve changed management companies and now I cant seem to get simple maintenence requests completed. Ive never been late on my rent, and has (will continue) to deal with this in a professional manner. However, I would not recommend signing a lease with these people. They expect you to pay on time but will not maintain there units. Thats not professional at all.

Thank god my lease is almost up. The only saving Grace here is that the front office staff is relatively friendly and polite. In the last month alone I’ve had water leaking in from my upstairs neighbors into my kitchen TWICE. Had to file noise complaints because of noisy neighbors TWICE.This apartment has been the worst experience I’ve ever had in an apartment complex. Especially for how much you pay for a “renovated” one bedroom. They keep plastering over the water damage in the ceilings and have yet to make any type of serious repairs. Last time they said “we have to wait until the ceiling is dry before we can repair it” and almost a full 30 days later there’s been no repair and it leaked for the second time. Run if you still can.“Contact us” they said. Still haven’t received a response anywhere besides on my google review. What a joke. 04/30/2021

I appreciate Shannon from the new management team!!! She helped me so much in matter of minutes! I highly recommend asking for her if your interested in an apartment!

New management team is sub par. Due to lack of planning and ability to get the website used to pay rent up and running, they are charging late fees for rent not paid in person before the 5th. The manager stated she sent an email approximately one week ago informing residents of this. The only email I received says that I can pay rent online. My work schedule prevents me from getting to the bank before the 5th to get a cashiers check but I will be charged a late fee when it’s their fault the website is t working?

I was told if I wasn’t approved for the apartment that my administrative fee will be returned. Well it has been well over a month and nothing has been returned. I even asked will it be returned and was told yes and still nothing. Smh ! Easy to take away but not easy to return.

The pool has been green for 4 days now. This is unacceptable.

Been a resident here for a few months. Previous management was not the best. New management appears to be trying and listened to my concerns that I had that was never addressed by previous. Im going to give them the chance instead of blasting with a 1 star.

I moved 2 years ago and everything was fine but when I decided to leave. They were charging me approximately $2k for leaving. The security deposit was gone but they were asking for more. Its kinda hidden fees. Make sure you know your rights; otherwise, theyll scam you. If they asked for money order, just give them debit or check under the property management not to a person.

I relocated from Ohio to Charlotte and moved to the Madison March 2021. This is by far the most disgusting apartment I have ever lived in. When I moved in the apartment was disgusting from ceiling to floor. So bad I took pics and sent it to the rental office. I found human hair all over the bathrooms and window seals. Dirty all over the kitchen and light switches on the walls. Almost like they never cleaned it from the last tenant. They office refunded me $200 back after seeing the pics. Since it has just gotten worse. ROACHES! ROACHES! ROACHES!!!! I never thought I would be paying almost $1400 a month and with pest control to be included every month to Iive with huge roaches. Please don’t waste your time. Find somewhere else to live.

The Madison is a disgusting place to live and New management is rude and ghetto. Tattoos on the agents faces just disturbing .

I went to check these apartments hoping to be a prospective tenant; when I went into the leasing office I asked for information on their apartment homes and a possible tour, they told me that they were busy and couldn’t assist me and I told me to check out the virtual tour online like I haven’t done that before?

To be honest, this has been a very good moving experience for me, the girls at the leasing office are great. Jane was amazing helping me find the perfect apartment. She always has a smile and is trying to help.

I love my apartment, the layout is spacious, it’s quiet, and I like my view and privacy from the balcony. The staff was fairly new when I began my process, but they were very friendly and answered most of my questions and whatever they weren’t sure about they spoke with management and got the answer. I respected their honesty and transparency in getting me the right answers instead of guessing. The entire team displayed patience and professionalism with me throughout the entire process which I appreciate because I made a lot of calls and had a lot of questions... upon moving in I placed a number of small maintenance orders at one time and the gentleman I believe his name was Pablo kindly came in and fixed everything. I am a month into my lease and would recommend The Madison to others!

Do not move here ! Flooding in apartments ! Mold ! Roaches ! New management isn’t the best either ! Look else where!

I’ve had a great experience moving to The Madison. Kiara was an excellent leasing agent who went out of her way to make us feel comfortable with moving during a pandemic. She was communicative, friendly and gave us all the information we needed to make a good decision about layouts. The apartment is a great size, our neighbors are friendly and our dog loves looking out the oversized living room doors. We are in phase 2, with a quick walk to the walking path through the woods and to the lake nearby. We are very happy with our place here so far!

9/20/21 update: EXTREMELY BIG ROACHES. New management does not care, especially BLAKE. Shannon is the only decent one. if you love your mental and physical health don’t bother moving here. You will have bugs, car break ins, and broken appliances. The SWAT team has been here multiple times and we management simply doesn’t care. You’re probably more safe at a shelter than here tbh.7/7/2021 update: DO NOT MOVE HERE. The SWAT team was recently here and arrest multiple residents on fugitive charges and also cars are broken into nightly. Management has raised our rent for the next year yet we can’t get any type of security for what we’re paying. You’re better off paying more money elsewhere with better safety. For this to be a prominent area this complex sucks and lacks basic safety.I originally gave this place 5 stars upon move in. After being here a few months, I completely changed my mind. There’s bugs everywhere and the staff is completely rude. Bugs are literally EVERYWHERE. Do not move here. Your car will be vandalized or broken into. DO NOT MOVE HERE. appliances are constantly broken. Managers and those in the leasing office often write reviews on themselves to keep up the 5 star reviews, but the place isn’t worth it. Just pay attention to their Facebook!

New management/company is rather sub par. After the new company took over they have raised rates and added charges for thing like valet trash. After 5 days trying to see if valet trash would do their job, I never got the trash removed from the trash bin. Not sure why I am being charged for something that never came. I still have to manually take out the trash just like many others. The trash pile is often overflowing and not managed well. New portal/website is trying too hard to replicate Facebook and is an annoyance to navigate. The website lacks settings and preferences to hide that which you dont want to see or that which is shown. Not everyone needs to see random messages from others let alone have a marketplace or chat groups for everything. The website should be streamlined and remove the extra clutter, pay rent/file a maintenance ticket/ and other directly relevant things pertaining to renting the apartment and keeping it maintained. Additionally they use sub par contractors to do renovations on occupied apartments and claim no responsibility for the damages/loss to the tenants property from the contractors they hire. Often times legal action has to be near threatened to get anything done. Many of the changes are borderline illegal and close to break the lease as they stand. I liked the previous management more as things like this would not happen.Too many negatives lately that its quickly becoming bothersome.First update:Updating to 1 star as they are essentially pushing/forcing optional features as a mandatory for their online site. Additionally, the site they have contracted to use states in their privacy policy that they collect and distribute personal information such as IP/Name/Address in addition to any website you have accessed and more. Talk about shady and scummy.2nd update: they forcefully argue against the covenant of peaceful enjoyment with threats of eviction if you dont want them to remove the functionality of your kitchen and bathrooms for 1+ weeks. I still cant use my cabinets and the new counter-top coat is as rough as low grit sandpaper. I have tried scrubbing and cleaning it but the counter-top is shredding the sponge. After the guy sprayed the counters I still like this sandy dusty grit over many of my possessions. The electrical job is haphazard and now the outlet loosely dangles out from the wall. All this has been from Tuesday and i still have yet to regain access to my bathroom/kitchen counters and cabinets.Quiet enjoyment is a sham to them and they trample over their tenants rights. I would rate this lower but I cannot. I will be looking into filing a written complaint with the Attorney General of North Carolina.3rd update: renovations still not complete as of October 28th and they started October 8th.They have installed aerators on the sinks showers and kitchen which limit the water flow significantly creating a loss in pressure for all devices. The water feels like Id need to spend an extra 5 minutes to wash my hands or 30-40 minutes to shower fully or an hour to wash a set of dishes.Additionally, they have upgraded my blinds that formerly were able to be lifted with blinds that have no ability to raise/lower which is an obvious downgrade.Furthermore they have changed the lighting in my apartment and now I have a cheap chandelier I fear I have to duck under as it is able to obstruct me and I can easily hit my head. I am 6+ tall and it is now an impairment to my living condition. In the living room I have now less light from my nee ceiling fan and light than I had with the previous fan and light. I have yet to see an improvement/upgrade. Everything that has been performed has taken an excess amount of time and greatly has impacted my use and enjoyment of the rented space.4th update: They are now tacking on extra benefits that now increase our rent and was not agreed upon on/in the contract. I honestly am more excited to move elsewhere when I can than I am to come homeStill ongoing bad mgmtTldr: dont rent here, your not treated like a customer/tenant

Have lived here several years.. Staff is always friendly and will work with you when there might be an issue. Maintenance has always been top notch!

Pablo has been one of the best maintenance guys at this apt complex, he is very friendly and provide great customer service. Every time the water shuts down on me, Pablo or Giovanni comes for the rescue, at any given time. He made my moving In Transition very smooth and easy. I wish there were more guys like them. Thumbs up for PABLO and GIOVANNI

The move in process was completely horrible and the manager was unprofessional and blamed her actions on a personal matter. After paying my fees to move in they attempted to place me in a unkept, older model apartment completely opposite of the one I toured.Given all of this I did reach out to corporate informing them of my issues. They removed some rates from my fees and placed me in a newer apartment. I have not been to the office since I moved in. The staff does not correspond to emails in a timely manner or hold their staff accountable for miscommunication. I did have to reach out to corporate on a second matter.I’m beyond relieved that my lease is expiring soon as I’ll be moving out! My apartment is nice but the walls are thin. I live on the third floor and can hear everything below and next to me. It’s annoying. Especially with the parties and smoking. The stairwells are not clean. Between the smell of trash and pet urine I’m over it. Definitely moving into a house after this.Move here at your own risk. But do your research. Barely wanted to give this a one start review.

Pablo is always a huge help! He is always prompt with servicing the maintenance requests, and always super friendly! A+ time and time again. Thanks, Pablo!

They won’t ulket you unsubscribe from their email list. They will constantly send you emails after you unsubscribe. I’ve had to file complaints with the FTC in order to try and stop their spam. I’ve been receiving emails from them for a year now. Avoid this place at all costs.

One star is too much for this place! Milles alway it’s the worst place to live! Dirty, noise, all the bills are over charged, the maintenance guys never did the right thing, I lived a nightmare for 13 months.The best part was moving out.

The response time and friendliness of the staff has been wonderful! The minor maintenance requests have been resolved in less then 24 hours!

My son and I are very happy to call The Madison home. The staff and maintenance crew are extremely prompt with meeting all our needs, and are kind, professional, and friendly. The community is peaceful and the surrounding nature of the forests are beautiful! I would recommend The Madison!

The staff is very friendly and helpful. The complex in general is well maintained. I love the way my apartment looks; they did a great job with the cosmetics of my place. Despite there being a ton of bugs everywhere outside, I almost never see any in my apartment so I imagine pest control is doing its job well. My biggest complaint is that I have had an issue with many of the appliances since I moved in only a couple months ago. The dishwasher did not work even the first time we ever used it. The water pressure for the bathroom sink is frequently only a trickle. The dryer has a defect in it that snags the clothes and rips them and stains them with rust. The air conditioning broke down. Some of these issues were resolved already in a timely manner, but it is a little alarming how many issues have popped up in such a short time period. There should be a better quality check on the appliances before someone moves in. Also, many people have their dogs off leash and even unsupervised, which causes me a lot of anxiety when walking my own dog.Edit: Had some serious customer service and communication issues upon move-out. They took eight hundred dollars from our account, they had no idea why that amount was withdrawn, and then it took an extensive back and forth conversation to convince them to give our money back because they wanted to hold on to it in case they needed to repair anything...and then there was apparently another charge after we moved out, but the first we heard of it was from a debt collector reaching out to us with a delinquent charge. The leasing office said they tried to contact us by mail and email, but neither me nor my husband got these messages and the office never even called us to tell us about this charge before going to the debt collector. They could have at least left a voicemail or something before going this far and charging us...Im not impressed with the customer service we received at the very end of our contact with them.

My husband and I are relocating from Maryland to the Matthews area. We reviewed apartment communities online prior to our visit. The Madison was our third community during our visit and #3 was magic number. Amber Jones is awesome and very friendly. Very knowledgeable in her profession. So happy we are able to relocate to an awesome community.

Worse place I’ve ever lived!!! staff is rude, valet trashed doesn’t work as ir should, they try getting more money from you from where they can possibly get, awful communication, cockroaches all over the place and endless problems. DONT MOVE TO THIS PLACE, You will definitely regret it!! Can’t wait to move and now I stuck For another damn month because of their lack of communication, and charging more!!! I hated the experience of living here. Never again.

Amber was great at showing the property and providing all the information that made me choose The Madison as my new home. She made possible to accommodate my request for move in date. Location is close enough to Uptown but still far from the hustle and bustle of the inner city. Looking forward to a pleasant rental experience.

Do yourself a favor and skip every review talking about how positive the moving in process was because after they’ve charmed you into renting they no longer care about you! I’ve lived here for 2 years...now that it’s owned my The Madison and they’ve made all these “upgrades”, which clearly I’m not the only one who thinks they’re laughable, they’ve decided our rent should increase $100’s to renew in August, PLUS all of these new fees for terrible services. While looking at apartments online (this apartment is no longer worth what they want to charge for it) I “liked” The Madison just to keep my list organized and the website notifies them so they can reach out to potential buyers. Side note: this same night I emailed them separately just saying I wanted to set up an appointment with Michelle L (she’s the only one whose consistently shown she cares) about our options to renew. So! I get an email AND phone call from Amber the next day going into beautiful detail about the place and wanting to set up an appointment to see if I’m interested in moving there. I purposely didn’t mention I was a current resident bc it was obvious that suddenly I was being treated like a priority which has not happened since I signed my lease. I STILL haven’t gotten a response to the email I sent about the renewal appointment! It’s only been 3 days, which I wouldn’t have freaked out as much before I knew how quickly they can respond to someone they think isn’t even a resident yet! After the 3rd email she had realized I was a current resident and lemme tell you! The tone and energy of the emails just proves what I already knew! So yeah. The first sentence of my review is the best advice I can give anyone thinking about moving in.

We have enjoyed living in these apartments. The living space is a good size, the kitchen and bathrooms were just remodeled to be a nice, modern white, and we love having a deck for our son to play on. Maintenance is great- the request platform is easy to use and they are filled in as timely a manner as can be expected in such a large complex. Staff is friendly, pools are great. They just updated the package system so it is delivered to lockers instead of on your doorstep. I do wish there were assigned parking spots- its kind of just a free for all. Location is nice as it is close to Charlotte, but also to Matthews where we frequently go. The only thing that would be nicer is if there were an additional entrance, not right off 74. Overall, a nice place to live.

Lived at these apartments for one year nothing but garbage bad service not clean they will just repair stuff for you to move in and then they will repair it out of your pocket this place is not a good place to live not even safe please take my advice find you some place else to live don’t make the same mistake I madeThank you wish you best

After looking at 3 other apartments the same day, my roommate and I came to see The Madison and immediately loved it. Amber was very friendly and thorough with the information she provided. We were able to see the actual unit available as well! Communication has been fast and efficient, and we look forward to living at The Madison. We are a bit concerned about negative reviews concerning slow/unresponsive maintenance, but are hopeful everything will go smoothly during our stay. I will update this review later on once we have lived at the apartment complex for a bit.

One of the best, if not the best experiences I’ve had while looking for an apartment. Very nice an friendly staff. Answer all questions Carly was great help for me. If looking for a great place to stay with good pricing this is the complex for you!

I have lived here for several years now and so thankful for the new management throughout the past year. I hope that the staff remains here because they have been so helpful and caring. I first moved here because the location is perfect for me since I can just go straight down Independence to work and/or shopping areas but I have grown to love the community where I live. The renovations inside my apartment are beautiful and the landscaping looks so much better now. I love walking around our community and seeing smiling faces.

First and foremost I would like to say Thank You to Amber at the Madison Apartments for all her time, hard work, patience, understanding, guidance and kindness throughout this entire process. Every step of the way communication was always open and never was there a delay getting answers or a response to any and all questions we had in regards to the moving process, our application etc. My fiance and I have unfortunately been stuck in a place less than satisfying for the past few years, however thanks to Amber and the entire team at the Madison, we are blessed and pleased to announce that we will be making the Madison our new home. You all made the transition very easy and we are beyond grateful and so excited. We apartment shopped all of Matthews and Charlotte, and the Madison was by far the best when it came to price per square foot, amenities, inclusive packages, animal policy and the genuine friendliness of staff! Thank you again!

I got the opportunity to work with Michelle L. when I went into the leasing office and she has been extremely helpful in answering all of my questions and getting me into an apartment. The complex is beautiful and the apartments are so spacious. There are also great amenities for the residents to utilize. I cant wait to officially move in.

We have lived here for several years. We have seen lots of changes. The changes over the past 6 months have been the best. The new management team seem to truly care about the community. Service request are taken care of promptly. The team is friendly. I love the new renovations they have done to my apartment. Beautiful new paint color outside. Added a 2nd dog park that is closer to my apartment, my fur babies love it! I love the new package lockers, no more rushing home to get my package from the office. Great place to live!

We havent even moved in yet - but I have been very impressed with the level of communication and helpfulness. My husband and I are moving from out of state - which can be scary - and Michelle N has been so helpful with all the details of our future apartment!

Denise, Amber, and Michelle are very polite and helpful! The property is conveniently very close to Charlotte while avoiding the hornets nest of uptown. Also the amenities that are provided are above-average!

Me and my wife were looking to move in asap. Michelle did a great job explaining the prices and fees. She also gave a tour and helped us make a decision quickly.

I walked in to tour these apartments and fell in love. The women and the guy in the office are amazing. Such friendly amazing people, I even spoke with a resident who is coming up on her year of being with the complex and was extremely excited to renew. The floorplans are amazing and just what I need!!

I applied for this complex over two months ago. Me and a friend applied together and we were denied. I was to receive my admin fee back but because my friend went back some time later and applied for herself they took the funds and applied to her new account even though they were supposed to be refunded. I called and called, emailed and emailed and finally got the Assist Prop Manager and she stated she would look into it and follow up with me later that week. I never received a follow up. So I finally go to the property and try to speak with her and she tells me it is a domestic matter and I need to take it up with my friend. No, our application was denied so Im owed my refund. She gets snappy as if she was too busy to speak with me so the Property Manager Raul comes and speaks with me. I give him the entire rundown and he requested my proof of payment and emails from me and the leasing agent Michelle. Its been another two weeks and Ive received no communication from anyone this is ridiculous. Please dont waist your time applying to this complex because its filled with people who need training in customer service and effective communication. Im honestly glad I was denied after going through this.

Hahahahah. I don’t even know where to begin.HANDS DOWN THE WORST COMPLEX IVE EVER LIVED IN!Do. Not. Live. Here.I could list 3764 different things that were terrible about this place. But the worst? No, it wasn’t the burn marks in the counter tops, or the green mold growing in the windows that never got fixed, no matter how many request you would submit....One day, I legitimately walked into my apartment, to find a maintenance worker trying to attach a hose to my Landry room water line....TO POWER WASH THE OUTSIDE OF THE BUILDING! Yes. The outside of an entire apartment building....the power washer was sitting on the sidewalk outside and had already been used...Best part- HE BROKE THE WATER LINE! So my laundry room flooded and we couldn’t use our washing machine for a week until the part they broke was ordered and delivered.The property manager offered to pay our water bill, but only if our bill was higher than normal amount.This place is a disgrace. I’d rather play in traffic on 74, than ever consider living here again.When we finally moved out they tried to keep our deposit, until I emailed corporate and threatened to have my attorney contact them.

Amber has been super helpful in getting me ready to move into the apartment!! This apartment has so many amazing and unique qualities, from built in bookshelves to an adorable sunroom and updated appliances! I immediately saw myself being comfortable, cozy, and at home here! I can’t wait to move in!

Matthews Crossing is very convenient to shopping and schools all centrally located. Amenities are ok, apartments are spacious and clean. I love the end of the month community events. Maintenance response time needs work, and there should be yearly apartment up keep. Need new appliances, grounds and hallways need more cleaning. Overall very nice just need a few improvements

Love it

After trying to contact The Madison over the course of several days I received this handy form email. While there is nothing wrong with a form email template being used, this was a super lazy attempt. I called seven times and never had a rep pick up the phone save for once. On this final call the receiver was dropped, then I was placed on hold, then pulled off of hold and the receiver slammed down. Dont know what was going on there the the first week of March but it wasnt very effective at leasing apartments to people with cash in their fist.

We came to The Madison after coming from another place that won’t even get close to the quality they offer here . Clean surroundings, friendly staff, amazing floor plans. I must say the gym and trail fit well with me because hello there I love the outdoors. so I’m exited about that. Thank you Michelle L !

Moving to Charlotte wasnt easy but moving into Matthews apartment has help me transition from New York. The application process wasnt hard, and neighborhood is safe, nice and clean. My apartment is spacious for a one bedroom, and new appearance. I actually feel happy living at Matthews apartments, I would highly recommend moving here to others.

I moved into my apartment in March of 2014. There have been many changes over the years, but the current management and office team is by far the best I have experienced, and I am always able to get help promptly when I have a question or need assistance. Just today I had an issue with a package that was misdirected by an Amazon driver. I contacted the office, and in less than an hour Carly had personally investigated and remedied my issue.Though I can count on one hand the number of maintenance tickets I have placed over the years (I believe its 4 in 5+ years), the crew has always been quick to process my requests. When the drain line for my air conditioning unit clogged several weeks ago, the technician came the same day I submitted the request, and not only vacuumed out the drain line but also took the time to clean the entire intake grill and surrounding area, to keep the unit functioning at its best.The vendors that are currently in place to assist with things like pest prevention and fire equipment inspection have been very friendly and knowledgeable, and I have felt comfortable having them in my home - thats a big deal. (And notice that I said pest *prevention* and not pest control - I have been here more than five years and have never had a single issue in that area.) And the grounds crew works constantly to keep litter picked up and leaves blown and collected, etc.Amenities like the valet trash service and the new locker system for package delivery are very convenient for me - those have been welcome additions recently. Like so many other residents, I work long hours and appreciate the fact that The Madison continues to take steps to make my life a little easier.

I worked with Michelle N and she was very professional and answered all my questions as honest as possible. She made me consider making the Madison my next home.

Live in this community unhappily.Good location, but tools have already been stolen from my van.I used the pool area for the first time on the weekend, the bathrooms were without minimum conditions of use, had no paper and minimal hygiene, it was a spider house.I have had a problem with my bathroom for over a week.The same is clogging with each use, without throwing paper in the toilet, I complain and for them because I have two bathrooms is not priority, I complained on Saturday, came on Monday, on Tuesday the problem persisted reopened the call, and the same problem back, today I went to complain because the problem was not solved last Saturday and the manager simply say that my problem is not a priority because I have two bathrooms.Now I will only look for steps to get out of this community that cares little about people who pay their rent but have no right to complain when there is a problem with your unit.

Most (not all) staff is really friendly. Average experience...could be better but it wasn’t amazing either. I saw drug deals going on in the parking lot all the time...saw a few arrests that management had no idea about and also would see non-residents park and smoke or do drugs on the property.

Michelle L. was very helpful and patient with all of the questions that we had to ask. The apartment is the perfect space for a roommate style layout, I can’t wait to move in :-)

I am so excited about moving to the Maddison! The apartment we viewed was beautiful and so spacious. The staff was very nice and welcoming, I look forward to making this my new home!

Excellent customer service when inquiring on lease requirements. I look forward to moving into the community later in the month. The grounds are beautiful and the apartments are large and spacious.

We had a service request do get our dishwasher looked at and Pablo was assigned to the maintenance request. He was very professional and was able to diagnose the issue quickly. He replaced the dishwasher with a new one and then came the next day to ensure everything was working correctly. A++ rating!

My first apartment of my own, and so far a great experience. Maintenance has been quick and efficient, the front office staff are always very helpful and professional, and the apartments themselves are comfortable and clean. For the cost and proximity to Charlotte, I highly recommend looking here.

While The Madison appears to have a lot of four- and five-star reviews, tenants are asked to write a review before even moving in, so Im updating mine after having lived there for a year. The actual apartments are nice space-wise with nice appliances, but there are a lot of issues with the complex overall, including several bug problems, unnecessary charges, problems with valet trash, and cars frequently being broken into. Additionally, the staff started off very helpful before I moved in, but some staff members were unhelpful past that point, and on some occasions even rude. I wouldnt recommend it.

Really pretty place! The people who work there are really nice also. Denise in particular is sooo sweet and helpful.

Michelle L. has been so helpful in the process of renting our apartment. She showed me the model apartment and answered all of my questions even a week after my original tour. I am looking forward to our move in date!

For the most part, my maintenance requests have been addressed in a timely manner. Management is professional and courteous. The apartment value cant be beat in this area. Ive compared these to other apartments. Id rather live here. Been here 3 years and no plans to move.

The previous owner was great- quick maintenance, friendly office staff, etc. However, the new owner is a completely different story. On multiple occasions they lost packages, and moving out was a nightmare. After never giving me full move-out instructions, issues arose that they were in absolutely no rush to correct. This includes having $1,000 extra dollars taken out for rent, not getting the money back for several weeks, and having to frequently contact staff to ensure that something was even happening. Decent apartments for the price and location, just take the company with a grain of salt.

Great, spacious apartments for affordable price. Raul is excellent! Cant say enough good things about him. Wants his residence to be as content as possible living here and does all he can to make sure it happens!

The complex is very pretty but they were having some issues when we applied and we couldnt really get in touch with them, after a while we just applied some place else. They said they were going to return the admin fee, that was about 2 weeks ago, didnt get anything yet. I have been trying to reach them. Raul, if you see this please call me.

The community has improved so much since the new management took over. Work orders are completed in a timely manner, the new staff actually cares about the residents, the new renovations are beautiful and the new additions, such as valet trash and the 24 hour package lockers are great.

Don’t go here. They will relentlessly contact you even after you’ve told them to stop.

The apartments look great. Me and my roommate were told to email our pay stubs in after our credit got approved, but we cannot get in touch with a team member anymore. We have been calling for 3 days and haven’t gotten a response. We were supposed to move in 10 days but now I’m not sure if we can or cannot.

Amber was very friendly and very polite when showing us around the complex and in a few apartments we were interested in. She knew exactly what she was talking about and helped make our decision much easier to make The Madison our new home!!Thanks so much Amber!

Matthews crossing is a very affordable and quiet place to live however the service isn’t great. I stayed here for 2 years and dealt with sewage and mold problems the entire time. After moving out of the apartment my phone calls were never returned regarding my security deposit. The place definitely has its pros and cons.

GREAT community & GREAT location!

Been here for 3 years now. Great management. Very quiet community. Great price and spacious compared to the rest of the apartments In the Charlotte area.

For the very first time coming in to the madison apartment complex I felt like this is will be my home. I got helped immediately as soon as I walked in the leasing office all stuff was so helpful especially Michelle and Amber thank you ladies for your kindness and welcoming.

I have been here for a month. It was a rough start but Dustin really helped me out. The process went way smoother with his help. I need a water heater replacement and didnt have heat but Dustin gave me a heater and It was a better experience because of him going the extra mile! I appreciate his effort.

Came in right before time to close with some paperwork that needed to be completed. Rena was very obliging in assisting me with my request. Thanks so much!!!Update: Rena no longer works there and getting anything done takes an act of Congress! Ive been waiting over 6 months for an account credit due to an error that management made. Wouldnt waste my time or money until theres been a change in management.

I would like to say that the staff (Raul, Melissa and Ariana) at this office is, amazing!! They made my move in process so easy an everyone was so helpful from the first day I came in to inquire up until move in!! I love my apartment and would recommend this property to others!!!

Recently moved into the apartments and I must say I really like it .. the ladies in the front office are extremely nice and helpful.. especially Amber . But even the maintenance team is friendly and polite .. definitely a winner in my book

I had a slow drain in one of the sinks in my apartment. It didn’t take the maintance long to come by and fix the issue. Thank you for doing what you do. You are appreciated.

This place was ok. But then people started not to pick up after their dogs and the management has not done anything about it. Our water has been off the last 2 days, management sends an email stating it will be on at a certain time and doesn’t come on. Neighbors called Charlotte water and they stated that it wasn’t them. So we are all asking now what happened to the water??? They need to reimburse tenants or take something off the rent . This makes no sense . Also, may I add they are raising the rent and nothing is showing for it.

Tamara the leasing Agent called me back within the hour of my search for APTS. After speaking to her I am going to lease here. Thank you Tamara! we know.. how hard NY/NJ people can be!

Shocked! I have been living here for almost 2 months. We almost did not move here because of the reviews, but now I can say I am very glad we did. I have never received such a good customer service from the maintenance crew. Raphael and his workers gave us the best customer service I have ever had at any apartment complex. Also, if it wasnt for the customer service and relatability of Robert in the office we would not have pulled the trigger. I am not sure how other people had a bad experience. Maybe they have new management now? For the price, quality of apartment, customer service, and atmosphere you cant beat it in this area. I highly recommend this apartment complex!

I moved here one month ago. The process was very fast for me due to a career change. The staff was extremely helpful with the whole process of setting up all the paper work and leasing information as well as the dates for my move. The only issue I encountered was that there was some kind of miscommunication between the office staff on when I was actually moving in and they had the carpet cleaning scheduled three hours before me moving my furniture in which was not a very good start. But there was nothing I could do about it either. The maintenance staff was outstanding. Brett and Jay were extremely helpful and completed things on the spot that had yet to be finished. This was a big portion of why I didnt give a five star rating. They just seemed to have forgotten about my move in it seemed.Another reason I did not give 5 stars is that I had to push them a little to get things done that should have been done way in advance of me arriving at the Apartment. Seemed like someone forgot that I was coming. I really enjoy living in the community and the apartment price is on point. Very reasonable for the quality and location compared to others that honestly were exactly the same. I looked at the reviews before moving and compared them with others and decided on this one due to location to work and price point. I was in a very rushed situation and needed to find a place to stay. The ratings from others are a bit harsh. There were definitely frustrating moments moving in but overall my experience with everyone has been pleasant thus far.

Horrible!!! These people have false advertisement. I apply for an apartment, because I relocated from SC to NC. I explained the urgency of needing my apartment. My move in date was 2/28, that was changed because I was advised by Rena someone passed away in the unit. She rescheduled my move in date to 3/3 for a different unit, that was changed to 3/6 because the unit wasnt ready. I was also promise on several occasions by Rena and Michelle they would call me back after I disagreed with moving in on 3/6.I asked for a refund back, Michelle said they would refund my money and she would call me back. A week passed, I never heard from Michelle. I spoke to Raul the property manager and he denied my refund.Do not apply for these apartments they have false advertisement, I was advised today they are under renovation and they dont have any homes available. This was a hardship on me and I am very disappointed in the way they handle the situation. All the broken promises and they trying to keep my money.

Ive been living here for quite some time and I must say the apartments, services, and office staff have made some strides. New management has made an effort to upgrade and provide a more refined living environment. The apartments are nice, I appreciate the 24hr fitness center access, pools and service they provide to the community grounds. The office host multiple engagements/socials for tenants to attend which is pretty nice. The only thing I can request is a better system to maintenance request. Maintenance can be slow to respond at times, which can be frustrating. At one point, an office staff would reach out to you and re the status of your request and even follow up thereafter - but I dont see that occurring any longer. All-in-all, its a really nice place to live.

This is probably the most unorganized bunch I’ve ever dealt with. They point Finger’s at each other about who was supposed to complete work orders ( been waiting since November 2017). You call the office about other questions when they actually answer the phone they seem confused/lost . The assistant manager needs to go to school for Customer service skills not sure how she got that job. It’s a nice place just horrible management and maintenance crew!

I absolutely love it here!! The property manager Raul is always so helpful and the resident events are fantastic! I highly recommend this community!

LET ME START BY SAYING DO NOT MOVE HERE..........OLD MANAGEMENT SUCKED AND NEW MANAGEMENT SUCK EVEN MORE.....HOW DO I BEGIN.....OLD MANAGEMENT FORCED ME INTO AN APARTMENT THAT I DID NOT SECURE ONLINE....I WAS TOLD TO GO ONLINE SECURE THE APARTMENT I WANTED THAT WAS AVAILABLE AND THAT WOULD BE THE APARTMENT I WOULD GET.....WHEN IT CAME TO WALK THROUGH, I WAS ASSIGNED AN APARTMENT THAT WASNT READY...SMELLED BAD, DIRTY....HAD CIGARETTE SMOKE SMELL AND STAINS ALL OVER......I WAS THEN TOLD THERE WAS A MIX UP AND THE APARTMENT I LOCKED IN ONLINE WAS A MODEL APARTMENT IT WASNT AVAILABLE....BUT THIS APARTMENT WAS...THEY WERE FULL AWARE OF MY TIME RESTRAINT AND HAD TO BE OUT OF MY OTHER PLACE AT A CERTAIN DATE....I BELIEVED THEY USED THAT TO THERE ADVANTAGE TO PLACE ME WHERE THEY WANTED.COUNTLESS PROBLEMS MY FIRST YEAR OF BEING HERE.....THEN THESE NEW AIRHEADS TAKE OVER.....MANAGEMENT (SHAKING MY HEAD) THEY HAVE SUCH A DISREGARD FOR THE TENANTS.....IN THE LAST YEAR AND HALF OF ME BEING HERE I NOTICED SNAKES IN THE BACK AREA....I REALLY DIDNT MAKE A BIG FUSS, BECAUSE ITS NATURE....I HAVE TREES AND THINGS BEHIND THE APARTMENTS KINDA SORTA TO BE EXPECTED......BUT ONE DAY LEAVING FOR WORK A SNAKE WAS SETTING ON MY DOOR FRAME IN MY FRONT AREA....IT WAS 2:30 AM SO I COULDNT DO TOO MUCH ABOUT IT.....TWO DAYS LATER EARLY MORNING COMING INTO THE APARTMENT I ALMOST STEPPED ON A BABY SNAKE.....MY FIANCE WHOM WAS WITH ME FLAGGED DOWN MAINTENANCE WHOM WHICH HAPPEN TO BE IN THE AREA......TO MY SURPRISE THEY CONFIRMED WHAT MY FIANCE SUSPECTED TO BE A BABY COPPERHEAD SNAKE....MY FIANCE IMMEDIATELY WENT OVER TO THE OFFICE FOR SOMEONE TO DO SOMETHING......HE WAS TOLD IT WAS NATURE....I AGREE...BUT WHEN NATURE STARTS TO INVADE MY SPACE ITS TIME TO DO SOMETHING.....NOTHING WAS DONE....A WEEK LATE PEST CONTROL SHOW UP AND SPRAY MAYBE 5 AREAS IN MY APARTMENT THEN LEAVES....NEVER ADDRESSING THE SNAKE ISSUE OUTSIDE....NO TRAP, NO SPRAY....NOTHING.NOW THE NEXT BIG ISSUE....THIS NEW MANAGEMENT COMPANY COMES UP WITH ANOTHER WAY TO SUCK MONEY OUT OF US....THEY ALREADY WENT UP ON THE RENT AND THEN ENFORCES A NEW TRASH CAN POLICY.....THEY HAVE PUT IN PLACE A VALET TRASH PICK UP....SOMETHING I DID NOT ASK FOR .....BUT HERE IS HOW IT WORKS....I MUST PAY THEM TO REMOVE MY TRASH FOR ME....EVEN IF I DONT USE THE SERVICE I STILL MUST PAY THIS FEE....AGAIN EVEN IF I DIDNT ASK FOR IT OR USE IT I MUST STILL PAY.... NOW I LIVE 10-15 STEPS AWAY FROM THE LARGE DUMPSTER OUTSIDE.....WHY IN SAM HELL DO I NEED TO PAY THEM TO TAKE OUT MY TRASH WHEN I HAVE A FIANCE AND A TEENAGER TO DO THAT....THEN TO TOP IT OFF, THEY EXPECT FOR ME TO PUT THE TRASH CAN OUT THAT THEY PROVIDED BETWEEN THE HOURS OF 5PM-7PM FOR TRASH PICKUP....THEN BRING THAT DIRTY A** CAN BACK INTO MY APARTMENT.....HUH....REALLY.....THAT MEANS I WOULD HAVE TO CLEAN IT EACH DAY TO BRING IT BACK IN....AND IT DOES NOT GO WITH MY HOME DECOR.... I SHOULD NOT HAVE TO DO THIS. THIS IS A MAJOR RIP-OFF....THEN THEY ARE DOING RENOVATIONS......BIG INCONVENIENCE...THEY ARE IN PEOPLES APARTMENTS....YOU HAVE TO MOVE YOUR BELONGS....WHICH THEY SAY THEY ARE NOT RESPONSIBLE FOR IF THEY DAMAGED THEM......YOU HAVE TO LOCK YOUR PET UP HALF THE DAY FOR THEM TO BE IN YOUR APARTMENT....THEY ARE USING YOUR UTILITIES TO WORK YOU DIDNT ASK FOR....MY MONEY HAS TO STOP WHILE THERE MONEY CONTINUES TO FLOW...RENOVATIONS SHOULD BE DONE ONCE APARTMENTS ARE EMPTY....NOT WHILE TENANT ARE LIVING THEIR TI INCONVIENCE OUR LIVES....BUT THIS TO ME IS JUST A WAY TO JUSTIFY THE RENT INCREASE.AGAIN, ALL OF THIS IS A MESS....I HATE THIS PLACE....ITS NOT FAIR....I DO BELIEVE ACTION NEWS OR SOMEONE NEEDS TO BE CONTACTED....THIS IS NOT RIGHT.....AND I WILL PURSUE THIS FURTHER!!!!!IF YOUR THINKING ABOUT MOVING HERE DONT DO IT....SAVE YOURSELF THE HEADACHE......DONT DO IT!!!!!!!!

I have been reading the other reviews and am stunned. I have lived here for 10 years and have had nothing but good experiences. I have found very few bugs in my apartment and those have been dead. I give credit to the pest control because something killed them.As far as the office staff, I think they are great too. They are very nice and professional. Any issues I have had with noisey neighbors have always been taken care of in a very timely manner. They really seem to care.Maintenance is handled very quickly and the maintenance staff is courteous and competent.I must be living in a parallel universe from the other people who wrote reviews because the Matthews Crossing in my universe is great.

I was in the process of moving out of my old apartment when i came across this complex, after being shown one of the apartments and the reasonable price i decided to apply. Dustin who i spoke with ensured me that if i applied that day that particular apartment would be secured. A few days later, i was approved. After they took my money, i starting hearing less from them of course. I called several times, prior to my move in date, no answer. Finally,i spoke with Dustin. And i was told my apartment would be ready to view that following weekend. When i arrived, “still wasn’t ready” For two months, i was told i could not view the apartment because they were in the cleaning process. I heard absolutely nothing from them after that. The day of move in, i just showed up because i was unable to get in touch with anyone. When i got there, they had no clue i was suppose to move in. They finally showed me the apartment, it was absolutely nothing like the one i was previously showed. It was bleach spots all over the carpet, the smell of mildew and no blinds throughout the entire apartment. I immediately refused to move in under those conditions. I then asked for a refund, because i spent over $300 in move in fees to show up to this. Dustin stated, i would receive a refund and he apologized that the apartment was in those conditions. Since then, I’ve called, sent emails and no one ever responds. I would absolutely not recommend this place. Scammers!UPDATE: I NEVER received a refund. Also, after reaching back out to the property manager as I was told to do so, he never responded.

The management company that came in about a year ago is really bad... They didnt respond to or return phone calls, they lost packages (and they leave the closet where they keep their packages wide open; no wonder things disappear sometimes!), the door to the 24 hr gym was broken for MONTHS despite many promises to get it fixed tommorow, theres always a wait in the office, etc. etc. The places are decent for the price, but Id look elsewhere so long as Bridge Property Management is the owner here.

Lets just start this review saying I love Matthews Crossings apartment Ive been here since August 2017 and the staff is nothing but nice the apartments are spacious and the community is very quiet if you guys are looking for a home I think you should really choose Matthews Crossings because this is where I plan to live for a while.

I have lived here 8 months already and have not had any problems. Staff has always been nice, ground are always kept neat and no problems with car break in or anything else. Feel safe.