I only moved in less than a month ago and I’ve gathered so many problems with these apartments. I’ve spoken to people who have lived here for a while and from a realistic standpoint the price is not worth the hassle. It took us a WEEK in 100° weather to finally get the AC working and other people complained about the SAME thing but longer. My first week here and I was looking into lawyers, that says it all. Don’t even walk away from this idea, RUN away from it.

Charlotte 360 is a great place to live. Affordable housing, good neighborhood, and friendly environment. The staff at Charlotte 360 is very responsive, the friendly and efficient customer service is the best I could ask for, specially Vanessa, she is quick to respond to our needs. The most important quality at this place is that they care for the tenants and the good customer service is their priority. I’m very satisfied with my experience at Charlotte 360.

I moved her august 30th and they was so understanding I had surgery so they work with me. Everything that I told them I had problems with they fixed it. I’m telling you communication is the key 🔑 if u stick with it then u should have no problems…I love my renovated apt

Been here for 5 years these apartments need to be renovated and new management. Costumer service is non existing. Office always closed. AC always going out. Decades old with faulty wiring. On top of that super ghetto. DO NOT MOVE HERE!!!!!!

When the Management and staff is as professional and kind as they are… you’ll experience what I felt in Charlotte 360. Bummed I moved out of state, if not I would have stayed here for the years to come! Beautiful community, great quality, clean, presentable and quickly made me feel at home.

Maintenance does not tend to work orders put in online. I’ve been waiting over a month for them to tend to my request. They also charge you for pest control and maintenance comes in for less than a minute to spray absolutely nothing and they’re right back out. I recommend buying your own pesticides and boric acid because they have huge cockroaches.

One reason my maintenance guy Fransisco muñez best worker Ive met. Fast, reliable, hardworking, and very knowledgeable about everything he knows. Hope his bosses and managers give him the respect and pay he deserves. And as far as I know hes the only one working

I had a situation where my unit caught on fire..But Mrs.Vanessa was on it real fast I like the fact she placed me in another unit the same day..I thought I was gone have to go to a hotel but she and maintenance was there for me and also as long as you communicate with them they will work with you

I have had a great experience with Charlotte 360 they are very friendly from the management team down to the maintenance team I had a great experience with the maintenance guy Shawn he was very efficient and he went out his way to make sure my problems was fixed he even hooked up my wash machine for me without me asking that was very nice. I had some other minor problems and as soon as I spoke to Vanessa the problem was resolved. I have also had great experiences with Kristina she is very professional and have great customer service. She is definitely my go to person. Marissa is also great overall the team is awesome I would recommend these apartments to anyone.

The office staff was extremely friendly and helpful. Had and awesome experience. Definitely recommend it.

Very nice apartments, the office staff was very kind. They covered all the information I needed to know on how to apply and move in. I will definitely consider moving here when my current lease is up.

Charlotte 360 is a great community and dog friendly. Got a beautiful park for the kids. I love my maintenance guy Francisco Muniz. Works hard. Very fast and good. Has a lot of respect makes me feel comfortable...

These apartments are divided. A renovated side and the non-renovated side. MAINTAINCE only tends to the renovated side..

The office and maintenance department are prompt, reliable and great to work with.

Francisco Muiz did a great job on my door. I had a rocky beginning but he came and did a much appreciated job. Shawn Barnett and ShaRonne did a great job on all the interior issues I was having in my apartment and did it all in one day. I am very pleased with these 3 maintenance men, they made my day.

Kristina the best she’s very helpful and always get the job done one email away she responds very fast anything I’ve asked she gets done thank you so much Kristina

Great place to live, my family & I love all the new renovations they have done to the property & the staff. The new management is really doing a great job!

Marissa is very professional, nice, and informative. I was very impressed with the tour, we are still undecided as maintenance seemed lacking.Thanks again, Marissa you are an asset to the company!

I want to say thanks to the maintenance crew, they went above and beyond to make sure my issue was fixed. Thank you!

The manager is very efficient, she is always on top of issues. I leased a renovated unit that is just amazing. New flooring and stainless steel appliances. Thank you for making it easy to move in to my new home!

A complete nightmare do not move here. Take your money else Whr.

Ive been trying to get in contact with you guys for over a week now. Ive been calling, left voice messages, text on the whatsapp twice. This is unprofessional.

I do not recommend this place to live because they do not care when you require maintenance, they take up to months to answer you

How do I contact you guys??

Thanks to Mr.Martinez my house is cooler then ever

The apartments are so pretty. Love modern Colors. The new management is doing a great job. The location is one of the best pros of the apartment complex....Just a few minutes from downtown, concord mills, or even Noda. The office staff is very friendly and they have a lot of maintenance staff that will take care any problem. I guess I am just impressed that something affordable can be within the city limits of Charlotte... it was a great find 😊

Vanessa and the staff were very attentive and friendly. The apartments are close to the airport where i work and very reasonably priced for the upgrades. Thank you Charlotte 360!

I have been moved to an upgraded apartment. I love it!!!! It’s so beautiful. This is the apartment I’ve been dreaming of. The leasing team is super understanding and patient. I’m thankful they have taken over. I did start off having a lot of issues but they have all been settled. I’ve been recommending people to live here. This place is what I envisioned as home. I’m so in love. Thank you all for all the hard work and for doing your best to make me happy!!!

Availability is not current. You cannot speak to a human being. Text response shows disinterest in making possible future tenant welcomed. Pricing is also not accurate.

Thinking about moving away because of no maintaonce help.

We have 2 years living in these place Vanessa the manager is a person who is super concerned about solving when we have had a breakdown in the apartment, we had problems with the air conditioning unit, the technician Mr. Teofilo solved it, he is a very professional person, also Francisco is a very collaborative boy, we are grateful with Charlotte 360 ​​apartments

I have been living here for a while now and I can say with confidence that this new management knows what they’re doing! They’re extremely helpful when I’ve needed assistance and always ready to help. They’re so quick to get everything done and honestly some of the hardest working people I’ve seen. I’m so pleased with the experience they’ve gave me and I’m so happy to write this review. Well deserved!!

Great place to workStaff is awesome

New management definitely trying. Has improved significantly since they took over. Plus the renovations are looking great 😁

Management is definitely doing a great job. I love my remodeled unit! Easy access to 85 and really close to the airport....

The renovations are insane! they dont look like the same apartments. Love them!

Very satisfied with Charlotte 360 apartments. The office staff was extremely helpful and friendly. Great prices and great quality apartments available. 😁

Office staff is very knowledgeable & helpful!

I moved into the complex in maybe March or April and have not been satisfied YET! Upon moving in I was given THE RUN AROUND. Whether covid is in place or not professionalisms should still stand. The leasing office messed up my application twice! Once I began to get the money together to move, THEY told me because THEY messed up my application the fee was wrong for me to move into. Mind you i was moving that Friday with a sent price from one person. Once I got here, I requested a townhouse, they placed me into a regular apartment. After finding out the unit was incorrect, I had to change me move in date because again, THEY messed up my application.1st months rent; so because I have two pets (one a service animal, the other just to have) Neither dog was listed at the time so this became a problem when the rent was due because NOW they want to add the animals on, which again is frustrating having to come up with more money than planned. Because all of these mistakes where made on their behalf NOT MINE, I asked Vanessa is there anything they could do to accommodate the situation. She said no. How disgusting is that? Making people scramble for money they didn’t owe, now they do.Since moving in, i was supposed to receive a pair of AirPod. It’s July 16th, the manager Vanessa never responded to my email about my AirPods. Paula was supposed to order me a pair on JUNE 23rd.When I moved in the water was included into my rent, now they have some feature that require the tenants to pay them which started in June. I have had problems with trying to get the maintenance team out here to fix my air. I begged for a week. They don’t clean the property, they pick and chose what trash they will pick up for valet. So I’m paying for a trash service that hasn’t gotten a thing since I moved in. Would I recommend? Absolutely NOT! I cannot wait to leave here. Vanessa should be ashamed of herself for running this facility in this manner. The people are not they’re priority, finding ways to get more money out of the occupants is!

I called to set up appointment to look at apartments and spoke to a lady her name was GEMMA... very professional.She made my decision much easier and you will be gaining a new tenant because of her! Thanks GEMMA you are a professional and would HIGHLY recommend this place to anyone and everyone!

I just moved in 3 weeks ago, the process was very fast and easy. Everything is done online and the staff made sure you knew exactly what was needing at move in.First off let me say I needed SPACE and got exactly what I wanted, there where a few issues BUT the staff made sure is was token care of so im satified .I do like the new painted doors and lights that been installed. Its been quite no issues, my neighbors are friendly thank god.managment has been pushing the rules on the property and it has made a HUGE difference, they have made improvements and its showing BIG TIME!maintanace are very friendly and I havent had any issues with the staff.IM HAPPY IN MY NEW HOME THANK GOD, COVID-19 DIDNT STOP US !

Just moved in. Love my cozy 1 bed, thanks to all the staff and maintenance for a smooth process! Highly recommend this place :)

I have lived here for 1 1/2 I have been trying to get them to fix my stove since may when it was sunset but my stove wasnt a priority they said they only had 1 maintenance man so they doing the best they canso when they charlotte 360 took over in September I have still been trying to get them to fix my stove it took the new lawn people to cut poison ivy off my window that has been up there since may as well. They dont want to help you if u are having trouble but believe in filing papers on u because you didnt do this or that love the space just the company doesnt fix anything but the area is quiet

Let me just say this, this place was a nice place to live but until 360 took over, it went down and the management team is not professional at all. I moved out and they told me that I had bedbugs and charged me extra money and I knew that was a lie, so if you stay there and youre going to be moving soon make sure you take pictures before you turn your key in ok, because they will get more money out of you because you moving out.

The space is ok but it’s not worth the money . Walls cheaply painted roaches here before I moved here and they make u pay for pest control! They told me I had WD CONNECTIONS AND I DONT ! mind you I couldn’t look at my unit before I paid for it due to the virus I paid nearly over 2000 to move in and it’s NOT WORTH IT I haven’t even been here 30 days look else where

Yaharia was amazing!!! She is very professional. The whole staff is great. I will definitely be having this as an option. Yaharia you go girl I would have never thought you were new.

Great staff, always ready to help with any request you might have.

I moved from New York and I liked how quiet it is and everyone was nice and friendly the place was nice and spacious from where I was at

Great location next to the airport. Very convenient!

One star is too much! This place is definitely rat infested and I do mean RATS not mice. You can hear them in the walls and night. One chewed a huge hole, about 6 inches up and down, threw my wall and the hole is still there maintenance never came to cover the easy access hole for rats coming in and out my apartment. Rats ate thru several outfits hanging in my room and kids room. They will also not come get the rats not send maintenance when the rats come out at night. Mold everywhere. I asked to move out because of the rat infestation and they are charging two months rent for breaking the lease. I have pictures. Do not move here, not worth it. Didnt realize until a couple months into my lease

Great environment, the staff is very friendly and I’ve have a great experience overall!!

Awesome management. Great and cozy apartment

A Great Place To Live Staff Is Great Just Remember To Communicate With Staff.

Great staff and great place to live would highly recommend

I absolutely hate this place, Im blessed for a roof over my head but honestly its the worst place Ive probably ever lived. I can hardly get in contact with the front office and i put in a work order for my back door now since I moved in which was August of 2017 it still hasnt been seen. All in all choose wisely. Its quiet but when it comes to maintenance its a no go!

I love it here!! ty all for the good work and gemma ty for all of your help!!!!

Great location and affordable could not be happier

Just moved in about a month ago from Philadelphia. The staff was very friendly and helpful.

The matinance department sucks and they dont wanna fix anything. Theyve taken away our amenities, but still wanna charge alot for the rent. Other than that, the neighborhood is pretty quiet and its a great location

Quiet place and super nice staff.

This place is honestly horribel. There is alot of crime that occurs over there so its a bad neighborhood in itself. Also I have submitted many maintenance request online and went up to the front office about my door handles falling off. They never came and fixed my door. Other issues ive reported to the front office and no one seem to help me at all!

Im looking for an apartment and wont be moving there. Thanks everybody for your honest reviews. I just want to live in PEACE!!!!!!

If I could give a negative score I would. I hate that I have to be here u until Jan 2019. Ive been here since Oct 2017 & Ive called almost every month about something..mainly my heat & today I called early this morning but now I have to wait until tomorrow morning and I have a baby who I have to make sure is warm at night with this cold weather we are having. Im thinking of calling the news or something because for them to have a 24hr maintenance crew they dont get anything done & the crew that answer the 24hr maintenance calls are rude and are not empathetic of your situations, my family & I should not have to freeze at night or any night especially when I call plenty of times to have it fixed & plenty of times in a day to get no response. DO NOT MOVE HERE!! Unless u just absolutely need a roof over your head for the time being find some place else if you decide to even consider moving here.

Ok the only reason why i gave this place a 4 stars is that these are seasoned apartments. Yet geuss what.They are being upgraded. They have a totally new office staff who are. very courteous and helpful are making major changes . Yes its a long process from where they were before.but big changes are at hand. Matience are on top of things and things are looking up for here.

We live here and its fun we be cussing out here ayyyyyyyyeeee

Love this place my neighborhood we can chill know sayin

Brother on law use to stay here. His car was broken into twice his mail was stolen once. Next door neighbor was dirty and nasty was twelve people in a one bedroom so the building had bugs and flies. The office didnt evict them either

If I could score below 1star I would. Thank goodness we are moving soon.

These people are very unprofessional and Money hungry these apartments are rat infested And they are ok with that I’ve been trying to get out my lease for 2 months chili the leasing manager ignores the request everytime maintenance don’t fix anything they come in and out your apartment whenever and at any time I’ve had to call the health department and they pacified thingsJust to get them off they back you can hear things in the walls i have mold that they keep painting over my refrigerator leaks DONT MOVE HERE TAKE YOUR MONEY SOMEWHERE ELSE ‼️‼️

I have mixed reviews for this place. My experiences with maintenance and the office people were great. They are all sweet and work with you. Now the complex itself is full of terrible kids who will wreck your things. They broke my windows 3 separate times and went into my shed and took what was in there. I guess If youre in an apartment thats not next to children youll be fine. The inside was kind of old and rusty but it wasnt terrible. A place to live to get on your feet. Just be aware of your things and surroundings.

I like this becaues it is cheep and live here for 9 years

They are very unprofessional from the management to the matinace men rude and its crazy how nobody knows whats going on in the rent office chili and maria should find new jobs because the customer service skill they have ugh dont rent here they also have a rats and roaches

Good customer service

These are a herd of thieves, I left the deposit to reserve it but they never assigned me the apt and neither did they return the deposit apart that you pay for everything and that raises the monthly payment you even breathe .... corrupt.

Nothing but worst, managers, maintainer dont do their job. Things are broken all time, call them this week to fix it for a whole week, but still werent fixed. All the things need to be replaced

Horrible me n my son being with out heat n hot water for a month I’ve reached out several occasions and barley get a replay maintenance came out and did nothin also have holes and leaks everywhere in this apartment that haven’t been fixed

Worst place to ever live! Apartments need to be closed and renovated. Management sucks and they are all Hispanic! Theres no heat, no clean water, mold inside and outside of the apartment. Kids demolishing your property, no privacy, you have to walk a mile just to take the trash out, on top of that they charge you $8 to take out your own trash. Everything is rigged in the house from the outside to the inside. Rent is $600 but the stove is old and barely works, theres cracks all in the ceiling, holes in front and back door. These living conditions are beyond terrible, I wouldnt recommend anyone to stay here unless they call the code enforcement before they move in.

We have some type of animals in our attic. We cant sleep cause they running around and making noise. Everytime i call they say we going to put in a work order but they can come put in filters. Its being a week and nobody came out. Do i need to put them on the news or pay for pest control out my pocket.

It’s ok but I’ll give it a 5 tho

That apartment so terrible them girls work in the office unprofessional,When you call them to fix something they not show up, bad experience about them !

Nice and friendly

👍

I moved here in October and made a work order for the things that didnt work. Its now about to be January and nothing is still working. & I call and go up there every two weeks to make a new work order. Looking for a new apartment ASAP.

This place has WiFi in every apartment

The absolute worst apartment complex in the city.This place needs to be condemned

I Lived Here From August 2016 To July 2017.They Gave Me A Old Carpet.My Door Was Rotten In The Kitchen And It Took Them 2-3 Months To Give Me A New One.Air Stop Working And They Never Fixed It!

Very good

Horrible apartments and service

ROACHES