Chris Stapleton arrived precisely at 8:00 AM on Sunday morning for my AC repair. He respected by home by immediately wearing shoe covers and a mask without my request which I greatly appreciated during this covid environment. Chris was extremely thorough and methodical in diagnosing and implementing repair. He remained diligent in going from one repair to another so that he was assured that all repairs were made and all my units were operating perfectly. Chris kept me informed as he progressed through the repairs and explained in layman terms what was happening with my unit. His communication style is very personable and customer focused. He truly exhibits excellent customer service...which is rare these days and treasured by someone like me that has been in the service industry for decades. It was my pleasure to have Chris in my home making repairs and you will too! Thank you Airtron for sending Chris. He will be a go to guy in the future!

Chris StapletonWe had a very good experience with Airtron and the technician Chris that came out to repair our A/C. Chris did an excellent job! He kept us informed, and answered all of our questions. He went out of his way to make sure we got temporary relief to get our A/C working until our part comes in. Daniel, the service manager was also great to work with and very accommodating. I would definitely recommend Airtron, we even signed up for Airtron’s maintenance plan.

Chris S. is absolutely wonderful! He is very professional and knowledgeable. He made sure to communicate what he was doing for us and what our follow up appointment may consist of along with clear instructions on what to do till we can get the follow up scheduled. Everyone we have worked with from this company has been fantastic.

I contacted Airtron to repair my home’s A/C. I recently received a visit from one of their technicians, Chris Stapleton. From start to finish Chris was extremely thorough and professional in his services to get the AC up and running properly. No stone was left unturned as he worked to fix the current issue, as well as check the system to prevent any future issues. I can confidently say the airflow is now better than ever before!

Airtron is a 6 star company — world-class HVAC EXPERTS, PROFESSIONAL and TRUSTWORTHY! Danny the service manager is truly incredible and all over ensuring customers are taken care of. I’ve had two outstanding techs and service experiences with Chris and David. These guys were timely, took tremendous pride in their work, were up-to-date on all the latest in industry, truly experts in their field and cannot say enough great things about Airtron and their team. I’d hire and recommend Airtron every single day of the week — and I’ve used 4-5 other large firms and not had amazing and reliable services like with Airtron. Give them a try and guarantee you’ll never use anyone else.

Excellent Service! Jacob was on time came with facemask on found the problem and SOLVED the problem all under an hour. He was very detailed on explaining what happened with my unit. I appreciated his patience with all my questions. He was a very kind and considerate. Thanks Airtron! I recommend their monthly service plan.

Jason Goodall was phenomenal! His knowledge, professionalism and ability to help us understand our new system was nothing short of amazing. He took all the time that we needed and I could not recommend him or his company enough.

Great company. Good price. The guys that came to work on my a/c were professional and very friendly. I plan on using them again for my furnace. I will recommend them for services.

I just had the pleasure of having Chris Stapleton come out to my home to help trouble shoot an airflow issue. He went above and beyond to explain tolerances and to go over options to help optimize my systems functionality. I look forward to the possibility of working with him in the future or with any of the other knowledgeable and professional service technicians from Airtron Charlotte.

AC went out and Airtron Charlotte got it back running super fast. Lori went above and beyond to get us scheduled asap and explaining some additional options for us to consider! Tate the Technician was a great communicator, friendly and very knowledgeable. He got everything repaired and running smoothly quickly and thoroughly. Also explained clearly as to why there was an initial problem. We are now signed up for a service plan, and are upgrading our Thermostat because we were impressed by these folks!

Chris Stapleton did a wonderful job. He was extremely professional and competent.

Jason was a big help in getting me back up and running. My unit stopped pushing air into the house and he was able to diagnose and fix the problem quickly. He was really knowledgeable and walked me through everything he was doing. Great experience!

Chris Stapleton was very knowledgeable and professional. Highly recommend!

Chris Stapleton was very informative and explained our issue in detail. He was knowledgeable, and helped me understand why my AC unit was not fully working. I truly appreciated his help!

Chris S did an excellent job! My air needed to be balanced and now it’s very comfortable in the bedroom! Highly recommend!

My AC Unit is new and it was not giving enough cold air to cool the townhome throughout the day. I scheduled an appointment with Airtron Charlotte and within a couple of days Jason Carroll the service technician came to check the system. Jason immediately rectified the issue! I was very pleased with Jason as he explained my unit and took the time to educate me on what the issue I was experiencing. He toook care of the unit and I was very happy that I have cool air circulating the home! Thank you Jason 😊!

Chris Stapleton was awesome. Friendly and knowledgeable

Diego was very prompt & efficient. Discovered a problem that had been done at installation. This young man is a great asset to your company. Thanks for getting here so quickly.

The technician, David Johnson, was very professional and explained each step he was doing. He answered all of my questions. A great service person.

Last week Zach came out and did bi-annual maintenance on our system to make sure everything was running smooth. Zach was incredibly friendly and professional. Zach was not only knowledgeable about our system but he was also very knowledgeable about the other services and products that Airtron offers. Zachs friendliness and confidence make me feel like we have value and our system is in good hands with Airtrons extended warranty plan. Its not often that a company sends someone out to your home that you feel like is a new friend.

Chris S. was awesome. He was knowledgeable and took his time to explain what he was doing and what he found. Definitely happy with service.

Zach is a great and personable Technician. He has been very knowledgeable and conscientious. He knows all of our systems inside and out, and we are very happy with his services.

Zach was very professional explaining what he had done and helping us make our Air Conditioning work more efficiently. Definitely recommend Zach

Chris S. Came out and helped balance the flow to our master and a few other rooms, also checked our main floor unit and made some tweaks .. we appreciate very much..great job. Thank you

My air conditioning unit died upstairs. Was sent a professional, efficient and very polite technician named Jason. I was very impressed with the service.

Chris S. Has great customer service. And he really was patient with our needs. I was very impressed with his performance. Thank you Chris.

Id run in the other direction for anyone looking to use this company. They were contracted as the go to provider for our neighborhood for A/C installs and warranty issues. I called on a Sunday to get an emergency appt and had nothing until the following Thursday. I tried to call that Monday, left a VM and no one called me back. Ive had several neighbors have the same issue along with faulty work. In addition, if I needed an emergency repair done and if a company other then Airtron does the work they void the warranty for the unit. Run as far away as you can!

My AC system is 15 years old and wasnt keeping the house cool, esp on days over 90 degrees. I signed up for their maintenance plan, but Im always afraid of being given bad news. In this case, the technician, Matt Bloyer, did a thorough check, replaced a capacitor, and patiently let me follow him around and ask a bunch of questions - a true professional. Im sure Ill need to replace the unit in the next year or so, but Matt got everything cleaned and running better than before. Im SO glad I chose Airtron.

Chris S. did an awesome job with my summer maintenance! He was very knowledgeable and took time to explain the key maintenance checks for my system.

Airtron came out this morning and I just wanted to share how awesome the experience was! Chris Stapleton was our technician- he was friendly and helpful, on time, and best of all he got our AC working again! Would highly recommend their service!

Alex, was wonderful. Very polite and professional. He came out to repair my unit, the same day I called... at 8 pm that night. He was very thorough and explained the issue in detail. Very pleased and air is working great!!

Chris Stapleton was professional and courteous. He fixed the problem with our AC duct/vent very quicky. We would definitely call Airtron again for any heating/cooling issues in our home.

The tech, Zac, was very knowledgeable and was able to diagnose the root cause of the coolant leak. He also was able to save me the cost of the repair by enrolling me in the Airtron Maintenance Program. The service was excellent

Chris S. was awesome! Could not have been nicer and more polite, and fixed my issue fast and headache free! Would absolutely recommend and hope I have him as a technician in the future.

This company was used by the builder of our home to Install and maintain our HVAC unit. Our home will be 7 months old on Sunday, and our AC completely went out on the hottest week of the year. They cannot expedite the parts arriving, they do not offer any solution, their office staff even had the blatant audacity to raise their voice with me “because we did not perform our annual Maintenance, and they are having a lot of emergencies right now.” I’m sorry I didn’t realize annual maintenance was needed prior to the year mark, and if you are experiencing so many emergencies perhaps there is a flaw somewhere with your products and service. That being said, it was extremely unprofessional to speak to me, a client, that way when I expressed for concerns for my family, young child, and pets, when the index had been in the upper 90s for three days before they could even get out here. So we are on day 5 with no AC, 85+ degrees in the house, and no available turn around time on the parts or service. I highly suggest finding someone else for your service.

Chris S. came out and did a great job fixing my issue. Checked multiple items just to ensure the system was operating at its optimal efficiency. Very polite and professional.

Chris Stapleton was very kind, courteous, and addressed my issues with ease! Thank you kindly for your great customer service!

We have always had a great experience with Airtron until recently. Our air conditioner stopped working and we scheduled for them to come out. My parents also use Airtron and live next door to us. Since I would be at work, we made sure to tell them to call before they came so my dad could come over and let them in. They never called and left a “Sorry we missed you tag”.Second time ( a few days later) someone finally came out and said our motor was out. We were leaving for vacation, but told them they could still come and fix it while we were gone. We were gone for 7 days and when we came home, nothing had been done. I have called and called, left messages, sent emails, and no response!I found the technicians number that had come out and called him, he said they never ordered the part and haven’t scheduled him to come out. He sent me the email of the request for the part and it’s clear he did what he was supposed to do. No one has contacted me yet and we have been without air for almost 3 weeks now! We are under a service plan so that’s why I haven’t gone somewhere else.Before this we had recommended Airtron to our neighbor and their air went out a week after ours. Theirs is fixed already. We are really upset and disappointed with the service and the lack of communication. It’s also hot and we have no air!!!

Chris S. was my technician and he came to help resolve an HVAC issue. He was thoroughly knowledgeable and took the time to explain the work he would be doing. Additionally, he went above and beyond to troubleshoot potential issues all with the goal of resolving the situation. Chris certainly went above and beyond and I am thoroughly grateful for his expertise and assistance. Keep up the awesome work and thank you for helping me with my HVAC.

Chris S. was very friendly & knowledgeable! Chris took his time to diagnose the problem & understand exactly what needed to be fixed. He was very helpful & answered any questions we had! I would highly recommend his service!

Chris Stapleton came to my home to fix my A/C. He explained the problem and fixed it quickly. He took the time to make sure everything was fine. He was very polite and professional.i wouldnt hesitate to have him as my service tech again. I highly recommend Chris!

This is the fourth time I had to have a technician fix my unbalanced system. I must say it took almost a month to get a hold of someone to place the service call. On the positive side, Alex (tech) went beyond and did a great job, now all the house maintains about the same temperature in different areas.

My HVAC was not cooling properly so I called Airtron out to take a look at my unit. The unit is not even two years old yet, so I knew it probably wasnt anything major. Austin came out and took a look and found that the insulation in the unit had come off and was covering the coil causing it to not cool the air properly. Although it wasnt a major issue, it was great that he was able to spot the problem so quickly.Great service and I would highly recommend.

Chris S was great technician and was very helpful in resolving my hvac issue! Had a great attitude and was willing to answer questions that I had.

Chris Stapleton was awesome! Friendly and got right to work. He quickly identified the problem and fixed it for us. We will definitely be using this company again!

Chris Stapleton and Bobby Dellinger helped me with my AC repair, staying until the job was completed. Much appreciate!

I have been knowing Mr.Charles Oppel Uncle Charles for 3 years now. He has always quickly identifies my issues and resolved the problem. He goes above and beyond to ensure my family comfort.

I was so impressed by the way Kevin Craig conducted himself and his work ethic and manners was outstanding, and I was not even home my daughter was there, and I got all of this just talking to him on the phone, just imagine if I was there, he is a great person he even help my 59 year old self sign up for service on line, he is very smart.

Chris Stapleton was excellent. I would highly recommend him. He took his time and explained everything.

Jason spent three days at our home working on our heating and A/C unit. He was respectful since I was working from home. He was knowledgeable and spent time explaining things to me. He worked hard to make sure we got our system up and running in a timely manner. We are very appreciative of his knowledge and hard work.

Chris S visited for service and helped balancing cooling at our home. He was very knowledgeable, he throughly examined and helped fixing the issues. Thank you very much Chris and AirTran.

Airtron Technician Daniel Alvarez was sent to inspect a heating issue we are having with 2 rooms. He was very thorough, professional and knowledgeable. He also explained how both the furnace and heat pump worked and its operation throughout the home. Provided us with practical tips to maintain during the year and a detailed summary report of his findings. Strongly recommend D. Alvarez as your technician.

Chris S. Came out to help me and was very nice and timely. Very professional and courteous.

We have a new home with a new system that needed adjustments in certain rooms. We have had Tate, Chris and Jason come out. I cannot say enough good things about their professionalism and the attention to detail. They were so kind to keep working until the air was better distributed and also to explain things to us in layman’s terms.

I do not know how this company is in business. Airtron was contracted to install AC by Lowes. I paid on the 7/27. Its 7/31 and Im still sitting in the heat. I called Lowes. They stated that Airtron emailed, called and texted me with no response. That is an OUTRIGHT LIE!! I asked for proof. Of course none could be provided. Lowes supposed called the company while I was on the phone (both the representative and the supervisor). They claimed a HVAC company was closed.....WTH??? What kind of HVAC company closes on the weekend...?? Then, I was told I would have to wait until next week. According to the Google, the company is supposedly open 24 hours. So, why do I need to wait? My next question, where is my money? Where you going to keep it? When it took a week to get an estimate, I should have known better. You company is a joke!! Shame on Lowes for providing the contract!

Chris Stapleton was superb. He assessed the problem and then gave us repair options. He was very knowledgeable and explained everything in detail.

Alex came right on time and thoroughly checked the systemNeeds parts to be replacedSaid will order and office will schedule installation

Chris S was one of the best Service from Airtron. There was Air-condition problem and it supposed to take couple days to fix, but nailed it down in 2 hours and fixed the problem.Thorough I was little frustrated he was coll and explained everything and fixed..I strongly recommend this guy

The service professional was great. He was diligent and made sure our AC was working before he left.

Chris and Matt came in with the up most Respect and Professionalism. Was having some heating problems (we hate the cold weather). They assess the problem with my home not getting heat in my back two rooms and got it taken care of! They saved us a lot. I appreciate how they kept us in the loop about everything and how it works and what will work best! I HIGHLY RECOMMEND AIRTRON!! Thank you guys for all your time and service that you provided. Mrs. Evans thanks for taken the time for taken my call initial call and having Chris and Matt to come out! Thank you Airtron Team!!

Chris Stapleton was excellent. He was very courteous and thorough. He was quick and clean, applying shoe coverings every time he entered the home. I had a great experience with wonderful service.

Alvo did a great job. A real puzzle to figure out why the AC wouldn’t cut on but he did not give up and figured it out! Very knowledgeable and professional.

I received maintenance on my AC unit today from Airtron, and I must say my Tech Malik Smith was excellent. He was professional, knowledgeable and most of all very friendly. He didnt mind answering all of my questions and he explained everything he did to my unit.. A+.

Alex was very knowledgeable & professional.Thank you!

Austin was great - fast to arrive and being our AC back to life on a hot and humid day. The level of urgency of Airton is GREATLY appreciated.

Chris S - After days without AC Chris was able to diagnose and fix the issue quickly and professionally. Thanks!

Austin came out after hours and was awesome. Highly recommended!

Chris S was very professional and helpful. So far, I always have good encounters with AirTron employees.

Our technician, Chris, was able to properly diagnose and fix our issue within 30 minutes. He even had the parts in his truck to make this possible. We were very great full he was able to get our AC up and running!

Chris S did amazing job I was totally happy with his work

Chris Stapleton... OMG.. this young man was Awesome and so knowledgeable.. We had some major issues that the tech who was here like 2 hours and we are Definitely COOL now.. this s who I want to continue my service plan..!!!Chris Thank You So So much.. God Bless and we will see you in July...Thanks Deb

Chris Stapleton was great! He was helpful and Very informative. Helped me understand my system better. I was very satisfied with my service

Eddie and his crew of Luis and Fernando were utmost professional, knowledgeable and thorough with their installation of a new AC/Heater element including air handler and compressor. Clean with their install and instructive in functionality when completed. Highest of recommendations!

Had cooling issues on a new unit and I cant recommend Chris Stapleton enough. We were lucky he was the technician sent out. We will be requesting him next time there is an issue. He was incredibly professional and thorough in his explanation of the issues and most importantly - he made the repair in a timely manner. Highly recommend.

Charles is such a personable and friendly tech. In addition to the scheduled maintenance service, he took time to examine ducts, vents and pipes we were concerned about with a level of care that one would have with their own house. Thank you, Charles!

Chris S. was great! He talked me through everything and checked out our AC system to ensure it is working correctly.

Nice folks that do good work, but don’t clean up after themselves.

We had a good experience with AirTran. They were booked out so we got the appointment 3-4 later. Chris S was very professional and able to figure out problem very quickly and resolved in no time. I would recommend them. Thanks

Zach, our assigned tech, was super communicative and clear. He went over things in as much detail as I asked, offering insights and experience to explain. Very good. He also made sense out the service structure and overcame my objections by good reasoning - impressed.AirTron installed the system and I recommend their service.

My air conditioner wasnt keeping my house cool.Alex was very helpful, inspected my entire system, removed the ice from the coil, added refrigerant, answered all of my questions, and did everything in a timely and professional manner. Thanks Alex!

Chris and Zack provided great customer service. They were able to figure out what was going on with my A/C unit and fixed it in a timely manner.

Chris Stapleton was exceptional in helping me. He was professional, courteous, understood my issue and did everything possible to ensure our service was up and running correctly. Thank you so much Chris! I really appreciated your help today.

I used to have TA Kaiser and this was my first experience with Airtron. Zach came out today for routine maintenance and did an excellent job. He explained everything he checked and even helped with some air balancing issues. He also gave me more information on some air quality options due to having allergies. Highly recommend this company if all their techs are as good as Zach!

Charles promptly arrived at the start of our 12-5pm window. He was very thorough and offered plenty of recommendations to maintain our HVAC system. Excellent and pleasant technician. Thank you, Charles!

Alvo was our technician today. He did not disappoint. Airtron technicians are always prompt, courteous, knowledgeable and professional. We really cannot say enough about the quality of their employees.

Excellent service and very courteous repairmen. Definitely will use them again if the need arises.

Chris Stapleton did a great job and happy with his service

Chris Stapleton showed up exactly when they said he would and helped us unravel a very complex problem very quickly. Very pleased with the service.

My heat stopped working today. I called and the technician they sent for my repair was awesome! From the beginning of his visit, Jason Carroll met me at the door with a package that was sitting at the door. Then he went into the attic and not only fixed the problem but checked the entire system, fixed some wiring that might be causing problems but also ordered a new part so the other possible cause can be addressed. He also took a look at my filter and told me what to order so the filter can be replaced AND sold me on a maintenance plan. He definitely has my back!

Daniel Alvarez was the technician that came to assist. The manager Bobby contacted me to thank me for my business and notified me that Daniel would be out within the next few hours to assist me. Our heat went out 3 days ago and our home was sitting at 57 degrees. Daniel came at the scheduled time, followed every Covid-19 guideline and EXPLAINED what he was doing. He walked me step by step to make sure I understood and knew what to expect when he was in our attic and outside our home next to the ac/heat unit. Daniel was very kind, helpful, and very thorough. Airtron needs more Daniels and Bobbys. THANK YOU BOTH FOR THE 5 STAR SERVICE!

We purchased a house a year ago. I asked for annual service and Matt was our technician. I had also discovered we never has a door on furnace. He checked and cleaned unit. Also replaced electrical board and replaced outside temperature sensor.Al work done over 3 days in professional manner. Unit now working properly.

Chris S was very knowledgeable and expert about his domain he provided excellent customer service and made us feel very comfortable

Chris Stapleton is absolutely amazing; professional, curtious, cleans up area, and very explanatory! Thank you for sending him.

Field service is really good, but parts department has many opportunities to improve customer service.

Weve used Airton on two separate occasions. The first was for a gas leak. I smelled gas by the stove. It was Friday at 5:30. I contacted Airtron and within an hour they sent a technician. Chris was great. He wore shoe covers, which is much appreciated since we dont wear shoes inside the house. He was respectful, professional, and friendly. He triple-checked every place that could have caused the smell of gas and thankfully didnt find any issues. Although the visit was brief, the first impression was great.The second time we used Airtron was to replace a cracked thermostat. It would have been done in the first visit, however, they did not have the model in stock. Airtron called us when the thermostat was in back stock and we scheduled a time for a technician to come to the house. The technicians name was Alvo. He was friendly, knowledgeable, funny, and respectful of our property. Within minutes he replaced the thermostat and we were good to go. After the first visit I didnt expect anything less than great service. Great company and team. I will use Airtron in the future should the need arise.

SERVICE & REPONSE TIME IS ABSOLUTELY TERRIBLE!!!They came out originally the week before MDW due to my rental propertys air-conditioning freezing. The technician mentioned the TXV malfunctioning. I called back the week after MDW since the air had quit working again to set up the repair. I was unable to get anyone on the phone. I texted the technician who said he would have the office call that day. I did not hear back. I then called on Sunday and put in a service requests. That Sunday I signed up for the maintenance plan through the corporate number who said that on Monday I should hear back from the local Charlotte office on Monday.I called, put in another request, and called corporate several times on Monday and Tuesday so I could provide my tenant an update on when they would have air again. Every time I called corporate all they could do was email the local office.It is unacceptable not to be given an update to confirm that a. the part had been ordered, b. when the part would be shipped, and c. when we can schedule the upcoming repair. I do not recommend wasting your money on a maintenance plan for a company who is unresponsive, and provides no communication or updates.

We had both David Johnson and Zack Fuller out today. They both followed all COVID Protocols.David was here to replace one bank of heat strips. Zack was here to install the Air Scrubber.We were very impressed by both of these gentlemen. Showed professionalism and were attentive to our questions and concerns. After they completed all the work, they explained what was done and insured that we had a clear understanding of what was done and how the new Air Scrubber operated..We couldnt be more pleased with choosing Airtron for our heating and air service.

Airtron was nothing but excellent from the time we reached out regarding out heat going out. They came out as expected and provided quality service. They made sure our heating system was working properly before they left. I would recommend Airtron to anyone.

I had the pleasure of having all my problems fixed by Chris Stapleton. He was very professional, respectful, and arrived on time. I am very pleased with the service he provided and would definitely recommend anyone to Airtron Charlotte

Charles Oppel came by within mins, found the problem, and explained the issue and fixed it!! Perfect