user
Waste Tech Family Refuse LLC
45 Rose Hill Rd, Branford, CT 06405, United States
Appearance
Waste Tech Family Refuse LLC

Comments
K
Review №1

I asked for a dumpster online on a weekend for delivery on Monday. Wasn’t sure it could come that quickly, but they delivered Monday morning! Plus, they were courteous, put it right where I asked and didn’t damage any lawn or driveway. Would definitely use again.

He
Review №2

Got the dumpster for a home purging in preparation for a new baby. Delivery was prompt, driver was super nice and informative. Could have kept it for almost 2 weeks but called for them to pick it up in 5 days. They made the adjustment and were on time to pick it up. Great customer service, very prompt, dumpster was fantastic, loved the swinging door to fill it up easier. Pricing was fair and billing was also prompt. No surprises. I will definitely use them again!!! Thanks guys!!!

Lo
Review №3

Customer service was poor and unclear when ordering dumpster and asking basic questions. Questions were asked regarding what I can place in dumpster and personnel from company was shown what I wanted to place in dumpster. (No fault to driver he was the only civil down to earth person I spoke too within the business) I was under the impression that regardless of weight I could fill dumpster to max fill line. After dumpster was picked up I was charged close to $400 dollars extra for being over the weight limit. Never did I know and never was I informed that there was a weight limit for the dumpster. A clear and concise explanation on how to use and fill dumpster would have been extremely helpful and would have saved me a lot of money, especially being my first time utilizing a dumpster. Not to mention dumpster was ordered via phone call and not via online and these things were not explained to me. Unprofessional all around, except delivery driver. He deserves a raise .

Ry
Review №4

They came out and delivered a 30 yard dumpster that I ordered online the same day which was great.Heres the scam: they only include 2 tons in the price so you get hit afterwards with a huge overage fee. If you fill a 30 year dumpster to the top with only drywall and wood, itll easily go over that.Even though I paid $549 for the dumpster, I was hit with a 1.4 ton overage at $160/ton prorated to the pound.All in all, I spent $773 for a dumpster that I couldve paid $649 at another company which included 4 tons.Next time, Ill go somewhere else.

my
Review №5

I rent 10 yards dumpster used for one bath remodeling. I am very careful about weight and only put sheetrock and ceramic tiles into it. there are 2 days raining during using it. After it was puled away, I received over $100 extra charge beside of original agreed $300. I called the company and tell them that the water makes it heavier than it is as the sheetrock absorb lots of water. you have to be alert when using this company . it has hidden fee . It looks cheep but not.

Ma
Review №6

What a wonderful service, not having to make multiple phone calls or be stuck waiting to talk to a representative. The website is straightforward and I was able to arrange exactly what I needed, when I needed it(thank you for putting the exact dumpster measurements on the web site)..The immaculate dumpster showed up the morning I wanted, and the driver was able to navigate the placement so the dumpster was right next to the house; which saved us a tremendous amount of time.We packed so much into this 20 yarder that we were sure it was going to cost us double what we had already paid...so we were thrilled when we were only charged an extra $92.52. We still cant believe that number. What a bargain.We had planned to keep the dumpster for a week but with the snowstorm coming we wanted to act fast, so we arranged a pick-up for 4 days earlier. To our great relief, the driver showed up early, laughed at how much we had packed in to the dumpster; then hooked it up and left. What a great service and what a great price.

St
Review №7

Good experience. Rented dumpster for week. Timely delivery and pickup. Easy to order online.

Ro
Review №8

I ordered an 10 yard dumpster quoted for price of $ 279, after they picked the dumpster up they charged me an additional charges of $259 claiming over weight, I could have gotten an 20 yard dumpster at another company!! Beware before you order let them explain if there will be additional charges..

Ka
Review №9

Such a great service! Great price! Was able to schedule online, BIG +++. Arrived early in the morning of the first day so we had that entire day to start filling it! Took it away right on time! We will definitely recommend them to others!

Ha
Review №10

So far Purple has been great! This is our 1st rental from them, they had the best prices, they came on time as promised, the driver was quick, accurate & courteous. Call response pickup was fast, professional & polite & they fixed a minor schedule issue that same day!! This company & their team should make all other dumpster companies PURPLE WITH ENVY!!! Really, they are your best choice :D

OL
Review №11

Great customer service they dropped off and picked up the dumpster as they said they’ll do. Good price for the dumpster we rented. Just want to thank y’all for the service 💪💪💪

In
Review №12

Cant tell you how much we appreciate the high level of customer service from WTFR. Everything runs smoothly, a flawless customer experience.

Lo
Review №13

I ordered a 30 yard dumpster for your typical house/garage/yard clean. Dumpster arrived the next day, and early in the am, and was picked up early exactly a week later. Dumpster was also dropped in the exact spot requested which was greatly appreciated. Once the week was over, I received an overfill charge which I was unhappy about. I called customer service, and after the call was personally called by the owner of the business (Paul). Kind and courteous, we discussed my situation, and worked through to a new solution together. Never expected the owner to personally call and handle the issue, but was very grateful. If I have to get another dumpster in the future, I will go through these here again.

Bo
Review №14

I have used Waste Tech 3 times in the past 8 years. Always on time with delivery/removal, great pricing, always recommend them to family/friends.

Ed
Review №15

Best dumpster company Ive ever dealt withDumpster placement was great they put it exactly where I wanted it and even made a little ramp out of the pile of dirt I had there. Prices are fair and as long as u read the details there are no hidden charges. Honest, fair, and professional.

Da
Review №16

These guys are the best. Easy to deal with and very accommodating. Definitely, recommend them.

M
Review №17

Responsible Drivers,kind,very good service.Very professional.I recommend your services.

KY
Review №18

More than excellent.So professional, on time, in fact, excellent.

A
Review №19

Great serviceSimple to get a container.It’s my third 30yrd in the last 6 monthsIn remodeling my house. Always recommend

Ra
Review №20

Great communication with the customer service team, and the driver was very professional, placing the dumpster exactly where i wanted it, on wood to prevent damage to my asphalt driveway. I would recommend them, and wouldnt hesitate to use them again if i ever needed another dumpster.

jo
Review №21

Best drivers and customer service reps around. Driver Paul placed it perfectly first thing in the morning and didnt wake anyone up. A week later it was gone. Easy phone call to the office and they directed me straight to the online order form. Its purple!

Kr
Review №22

** Edited the dumpster was removed this morning and we were not charged for the extra time. The gentleman on the phone was very courteous. I should not have jumped to conclusions. Thanks Waste tech!

Do
Review №23

The entire process was so easy. I just ordered the dumpster I wanted online (and saved money by doing so!), they delivered it when and where I wanted, we filled it and they took it away. It was even easy to get in touch with them via email to change the pick up date so we could keep it over another weekend for easier filling. We were very satisfied with the company.

El
Review №24

Theyre very professional their drivers are so on point with placing the dumpster where needed to be I give them 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Stars the prices are fair I have no complaints at all, As a matter fact I would recommend this company to anyone from small homes to a big contractors you could tell the owner takes care there employees by the way their employees take care of the companys reputation they take pride 🙏 whoever owns this company good job 👍👍

Fr
Review №25

Waste tech is simply the best from the staff who takes your order to the driver that drops and picks up every one is polite they placed dumpster on spot and pick up when they said highly recommend

Su
Review №26

Delivered dumpster on time and placed it right where we requested.The 10 yards was much larger than we needed, but we werent sure what size we might need. During our reviews of other dumpster businesses, the cost was much higher for much smaller dumpsters. We decided larger for less cost sounded great!Pick up was punctual without any problems.Thank you. GREAT SERVICE!

Jo
Review №27

I have used Waste Tech multiple times over the years. I have always found them to be competitively priced and reliable. I urgently needed a dumpster on a Friday night for a project on Saturday morning and spoke to Lindsey late Friday afternoon who was able to get one to my property on the same day in less than 4 hours! I definitely recommend Waste Tech.

Mi
Review №28

Paul and company are top of the line, very professional and easy to talk too. I have used (The Purple Dumpsters) many times, drivers quickly delivered and placed dumpster exactly where I asked and removed as soon as I was done with. I would Highly recommend Waste Tech Family Refuse to everyone!

L.
Review №29

Easy to order online, good prices and courteous employees. Will definitely use them again for residential dumpster rental.

Ry
Review №30

I have used this company multiple times over the past few years. They were always very punctual as far as drop offs and pick ups. I would recommend for anyone looking for dumpster rentals and will continue to use in the future.

Mo
Review №31

Be aware of the Waste Tech company. They have sub-contracting brokers working with them. These brokers can be are very cynical, set a trap with low price, but bombard you with low weight limit. You will end up paying much more than other companies.They are timely, will come to pick up without notice. They do not wait for your call to pick up.Overall, this is not a descent practice! If sub-contracting brokers are the problem, company should take proper action.

El
Review №32

The drop off and pickup happened exactly as they described. The online portal was a breeze to use, yet someone was immediately available over phone without any hold time..Its the best of both worlds! I wouldnt hesitate doing business with them again.

Ed
Review №33

Used this company multiple times and wont use anyone else. Cant find better price or faster delivery anywhere! You wont be disappointed.

Da
Review №34

I used Waste Tech in the past, and got hit with additional charges. But used again last week. Truck missed the driveway several times (over 25 feet of tread mark, probably 8 deep). I emailed the Waste Tech office with photos, and asked them to have drivers be more careful. No reply or acknowledgment at all. Today I learned of additional charges for the one dumpster of over $300! I had it 3 days, and ended up costing me well over $800. At $125/ton its a ripoff. Other catering companies end up costing less. Last time using Waste a Tech for me. Just ordered unlimited for under $600 from another dumpster company.

Je
Review №35

Paul and company are the best! They are professional and courteous from the minute they answer the phone. Waste Tech provides on time service with delivery and pick up. I would recommend Waste Tech Family Refuse. The purple dumpster people!

Da
Review №36

I have used WasteTech for close to 20 years now, both personally for my residence and commercially for my business. Their website is very user friendly and detail oriented, very easy to understand the pricing (with no hidden charges upon invoicing, unlike other companies), helpful in selecting which size dumpster to use, and most important, quick and easy to order! From the website that walks you thru the ordering process, to the office staff, to their drivers who drop your roll off exactly where you want it, I have always found WasteTech a pleasure to do business with and never hesitate to recommend them to anyone.

Ti
Review №37

Excellent fast dependable service. Dont listen to the negative reviews, it just sounds like the homeowners are clueless! Im a licensed contractor and use dumpsters all the time. Waste tech is a good company!

Ti
Review №38

I have used Waste Tech several times in the past for my farmhouse restoration. My most recent experience was the same as always - Dumpster delivered on time, placed where I needed it and picked up as soon as I told them I was finished with it. And all for a reasonable price. I am sure I will be calling them again...

Mi
Review №39

Over the last few years I have rented three dumpsters from Waste Tech and every time they were quick with dropping the dumpster off and helpful with the pick up. I will continue to use them and I would recommend them to anyone who needs their service.

St
Review №40

On August 2nd we had an emergency situation come up with water in our basement and had to empty out all that was destroyed and WasteTech was absolutely great all the way, from placing my order on line and the delivery of their 30 Yard unit to exactly where I wanted it. Their driver, Earl was also fantastic in placing the unit and coming back and picking up. We will be using them again shortly to clean out our garage. Great service.S.R. from Shelton

Tr
Review №41

Watch for over weight extra added charges!!!!!! Notorious on charging extra stating dumpster was overweight. Happened to rent when we had snow. Dumpster was full of snow and ice. They dont take into consideration that it is not because of contents I put in, it was added weight due to weather. Will never use again! Tried asking if they take that into account and girl on phone could care less.

Ke
Review №42

Great service, great company. Pleasure to do business with. Looking forward to working with them in the future.

Ki
Review №43

I ordered a dumpster online. Very user friendly. Easy drop off and pick up.

Mi
Review №44

Friendly drivers and easy rental of unit!

Vi
Review №45

Good prices. Never any issues.

Am
Review №46

Their online chat system is a great way to connect with some who is knowledgeable and willing to go above and beyond their duty of service. I worked with Lindsey via the chat option and she was stellar. I was in dire need of a dumpster and they dont deliver on the weekends (which I knew i would have a problem by ordering on a Friday) however I inquired with Lindsey what was the earliest, thinking Monday and she said if I placed my order online at that moment I would be able to get SAME DAY DELIVERY!!! Thank you Lindsey for your time and taking that extra initiative in providing great customer service and a lll (well not all) of my problems were solved with a simple conversation. The entire conversation along with placing the order didnt take more than 5 min.however,READ FINE PRINT!!!great deal up front but youll be charged for your weight afterwards.

Be
Review №47

Service was punctual both delivery and pickup. Cost is the best around. very pleasant to deal with.

Ch
Review №48

Great Service and Prompt. Brand new dumpster at good rate. Would recomend!

Jo
Review №49

Ordered the dumpster for 4/3/12 and they made all possible excuses not to deliver for today after taking payment from cc#. The owner told me to kiss his a** after complaining to the office manager and expressing our dissatisfaction with the the whole service. We cancelled our service, and will be doing business elsewhere in the future. Based on the superior attitude they exhibit, I wouldnt recommend them even if the price is $249... never ends up being that price because they charge extras.

Ja
Review №50

We ordered our 10 yard dumpster and it came on a Friday. They placed it perfectly and it was just what we needed. 2 weeks later it was gone on the right date and all went well!

Ma
Review №51

Where to begin. I just recently bought a home and never rented a dumpster before. I logged onto their site and noticed a 10 yard dumpster for $259. Mind you that 10 yards equals 30 feet long. I ordered the dumpster and when it arrived it was small 12 foot x 3 1/2 dumpster which adds up to 10 CUBIC yards. I called to complain that I had received the wrong dumpster and the owner stated that the dumpster is a 10 cubic yard which is not indicated on the heading of the posting on their site. I just received an invoice and they said I went over the tons in weight which I would not of if I would of known the 10 yard dumpster wasnt actually 10 yards. All in all, the verbiage on their site is deceiving so be careful. Dont bother calling because they just make you feel like youre not competent and not a reasonable human being for thinking that 10 yard dumpster would be 30 feet long.

Ke
Review №52

Dumpster reeked to high heaven, which I have never experienced when renting a dumpster for residential cleanout. Associate on phone (probably the owner) had a the customer is always wrong attitude. Did not give the rental period I requested. I will never use this company again, and I would never recommend it to anyone.

Ma
Review №53

Great fast service, very accommodating, great prices.

Sc
Review №54

Prompt and efficient, good prices also! Whats not to love!

Am
Review №55

Great experience - dropped off/picked up right on time!

To
Review №56

I am a professional contractor who has spent thousands of dollars with this company and was lied to and charged a ridiculous amount of money for keeping dumpster longer than two weeks. I will never use them again Cherry Hill is my new refuse company

ma
Review №57

Highly recommend this company...Excellent customer service, self service feature online was great and the equipment was in excellent condition, it wasnt an eyesore sitting in my driveway. Will use them again for sure

Ru
Review №58

They delivered the dumpster early and were very polite and professional. I would recommend them to everyone.

Go
Review №59

Excellent!!!!! Fast delivery and great customer service!!!! The best prices around and cant be beat!

ma
Review №60

PRICE ON INTERNET WAS NOT WHAT I WAS CHARGE .CALL COMPANY THEY SAID I WAS OVER THE LIMIT ON WEIGHT I GOT THE 30 YARD CONTAINER MORE THAN PLENTY FOR A TWO CAR GARAGE, WHEN I WAS DONE WITH IT IT WAS NOT FULL ..... BUT IT WAS OVER WEIGHT BY $145.00 TOTAL COST $ 520.04THEY CHARGED 1.48 TONS OVER MAKING THE MATERIAL FOR THE GARAGE THAT WAS DEMO 6960 LBS WWAAOOOOOOOOOOOO!!!!!!!!!!! WILL NOT RECOMMEND YOUR COMPANY TO ANYBODY .

Ja
Review №61

Absolutely we will use you again and recommend you as the Waste company of choice

Dr
Review №62

Excellent

Ch
Review №63

Great

Information
7 Photos
63 Comments
4.4 Rating
  • Address:45 Rose Hill Rd, Branford, CT 06405, United States
  • Site:https://wastetechrefuse.com/
  • Phone:+1 203-481-8324
Categories
  • Waste management service
  • Garbage collection service
Working hours
  • Monday:8AM–4PM
  • Tuesday:8AM–4PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8AM–4PM
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
Similar organizations